Database Users

New voicemail but no new voicemail

When ever i turn on my HD2, i get the notification i have a new voice mail. but when i check to see i do i have no new ones it just the old one this is even happing when i switched to SPB shell. Is this hardware issue or something with my Sim or T-mobile? This is really getting annoying.

Anyone? can help me with this?

I have noticed the same behavior. In my case i had one saved voicemail and everytime I restart my device, i get notificarion of a new voicemail.

I have something like this too, its not just you.

I also deleted my saved voice mail. Does this have to do with the software or hardware issue of HD2. Tomorrow i'm going go get my sim replaced. T-mobile needs to get on these issues and send a new update.

I called Tmobile. They even went so far as to completely delete and reset my voicemail account. Didn't fix this. I switched to visual voicemail. Didn't fix this.
Tmo said they created a "trouble ticket" but I never heard anything again.
Obviously not everyone i having this issue...but us select few are. We need to determine what we have in common and then we'll know what is causing it.
Mine happened from Day, the very first time I put the SIM in. I had a Tmobile number already from a G1 that died. There were no new voicemails when I switched the Sim so it came up wrong from the very beginning.

I had the same problem, it was very annoying. Since I've switched over to energy roms it's never happen. I'm guessing it was a glitch in the stock rom.

i was having the same problem then i call tmobile and activate the new sim that came whit my hd2 and did a soft reset and my problem was gone (sorry for my bad english)

I figured out a fix for this!!!
I was said to be the first coustomer to notify tmobile about this problem.. I dealt with it for 2 weeks and even got a replacement phone...finally I suggested that they switch out my sim card.. IT WORKED.. this is now a known issue it is caused by visual voicemail on the HD2. the ONLY fix is to switch out your sim and disable Visual Voicemail for good...

I dont even have visual voice mail on..But i do have a a sim card from last year..So tomorrow after work i will stop by my T-mobile corporate store and see if they can fix it.

Whenever I try to set up the visual voicemail, it directs me to the website, and prompts me to add it to the package/bundle, and I do so, but it says that there is an error. Any ideas?

shawn10 said:
Whenever I try to set up the visual voicemail, it directs me to the website, and prompts me to add it to the package/bundle, and I do so, but it says that there is an error. Any ideas?
Click to expand...
Click to collapse
The service has to be active on your account for the app to work. If you're having trouble doing it through the website, you can just call up 611 and have a service rep add VVM to your line, it takes them all of 5 seconds.

[Q] AT&T ATRIX Rogers issues

Is there some way to add in a fixes while using the AT&T Atrix on Rogers for new voice mail icon always on, sms having the wrong time and pay phone displayed for some incoming calls? I had none of these issues on my nexus, both cm and stock. Thanks.
*UPDATE*
After trying my sim in several different phones and not being able to recreate the constant new voicemail displayed I tried swapping out my sim for a newer one and the icon seems to be gone for now. I also asked the rogers rep to exclude "name display" for the third time and I hope it finally works.

The voicemail icon is not a problem for me. SMS Time Fix fixes the time stamp issue and calling rogers and getting them to exclude the "name display" option on your call display fixes the payphone problem.

MKVFTW said:
The voicemail icon is not a problem for me. SMS Time Fix fixes the time stamp issue and calling rogers and getting them to exclude the "name display" option on your call display fixes the payphone problem.
Click to expand...
Click to collapse
exact same for me

I can't seem to get rid of the new voice mail, I put my wifes sim in(rogers) reflashed ect... always comes back soon as I put my sim in.

I had the vm issue on my galaxy vibrant before. Just call your no, leave a vm message. Then check your vm and listen to it and erase it. That fixed it for me
Sent from my MB860 using Tapatalk

bimmerboii said:
I had the vm issue on my galaxy vibrant before. Just call your no, leave a vm message. Then check your vm and listen to it and erase it. That fixed it for me
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
Yeah I've tried that... I even tried that putting my sim into my nexus(the nexus didn't show an icon but I did it anyways).

The VM issue is a Rogers problem, one that I had on my old G1 too. You have to call them and go through all their useless troubleshooting. None of it works of course, so in the end I had to have my VM account removed and re set up and that fixed it.

Silent8Strike said:
The VM issue is a Rogers problem, one that I had on my old G1 too. You have to call them and go through all their useless troubleshooting. None of it works of course, so in the end I had to have my VM account removed and re set up and that fixed it.
Click to expand...
Click to collapse
yeah just seems weird, my nexus doesn't do any of these weird bugs. I really hope one of the scripters can fix these issues. I'm using gingerblur now, I wonder if some settings and stuff can be imported from CM or similar.

Hey guys, there is a known issue. Call in and ask that the CSRs please "exclude name display" from your account. This will resolve the incoming caller ID issue. A reboot shouldn't be required but wouldn't hurt.
For voicemail, please leave a voicemail and then check it. Either delete or save the message by hitting 7 or 9, and then hit # after to back out of the menus before ending the call. Too soon and the voicemail waiting indicator would stay. It irritates the heck out of me but you don't have to put up with it. It will go away if you do this.
Sometimes you may need to add/remove voicemail from your account. A CSR will do this and TSRs may be empowered to make this account change as long as it pertains to troubleshooting.. not too sure.
Any data issues too, get the TSR dept to reset the network connection from their end. They'll have you power cycle and it will fix data issues. My bud had a problem but I patched it up for him via Chat Support.
I'm on Rogers too and my Atrix is working flawlessly

bongd said:
Hey guys, there is a known issue. Call in and ask that the CSRs please "exclude name display" from your account. This will resolve the incoming caller ID issue. A reboot shouldn't be required but wouldn't hurt.
For voicemail, please leave a voicemail and then check it. Either delete or save the message by hitting 7 or 9, and then hit # after to back out of the menus before ending the call. Too soon and the voicemail waiting indicator would stay. It irritates the heck out of me but you don't have to put up with it. It will go away if you do this.
Sometimes you may need to add/remove voicemail from your account. A CSR will do this and TSRs may be empowered to make this account change as long as it pertains to troubleshooting.. not too sure.
Any data issues too, get the TSR dept to reset the network connection from their end. They'll have you power cycle and it will fix data issues. My bud had a problem but I patched it up for him via Chat Support.
I'm on Rogers too and my Atrix is working flawlessly
Click to expand...
Click to collapse
+1 same trick on fido
Sent from my Motorola Olympus

bongd said:
Hey guys, there is a known issue. Call in and ask that the CSRs please "exclude name display" from your account. This will resolve the incoming caller ID issue. A reboot shouldn't be required but wouldn't hurt.
For voicemail, please leave a voicemail and then check it. Either delete or save the message by hitting 7 or 9, and then hit # after to back out of the menus before ending the call. Too soon and the voicemail waiting indicator would stay. It irritates the heck out of me but you don't have to put up with it. It will go away if you do this.
Sometimes you may need to add/remove voicemail from your account. A CSR will do this and TSRs may be empowered to make this account change as long as it pertains to troubleshooting.. not too sure.
Any data issues too, get the TSR dept to reset the network connection from their end. They'll have you power cycle and it will fix data issues. My bud had a problem but I patched it up for him via Chat Support.
I'm on Rogers too and my Atrix is working flawlessly
Click to expand...
Click to collapse
I wouldn't call it flawless, but yeah once you have the proper apn's it works fine call wise and data wise. It's just some little things that need to be ironed out. Hopefully once the Atrix goes global we'll see that disapear.

callen81 said:
I wouldn't call it flawless, but yeah once you have the proper apn's it works fine call wise and data wise. It's just some little things that need to be ironed out. Hopefully once the Atrix goes global we'll see that disapear.
Click to expand...
Click to collapse
What's not working so well for you? I've got a couple connections at Rogers and I'm pretty familiar with things. Maybe I can help.

bongd said:
What's not working so well for you? I've got a couple connections at Rogers and I'm pretty familiar with things. Maybe I can help.
Click to expand...
Click to collapse
Name display and if you use network time(or use sms time fix) your sms is way out. The network time is really useful for me as I travel a lot. The name display is also useful for knowing who someone is while I'm not at home so I don't pay long distance. The new voicemail thing is annoying and seems weird that it doesn't do it on my nexus, tilt or e71.
*UPDATE*
After trying my sim in several different phones and not being able to recreate the constant new voicemail displayed I tried swapping out my sim for a newer one and the icon seems to be gone for now. I also asked the rogers rep to exclude "name display" for the third time and I hope it finally works.

Problem setting up Visual Voicemail on Tmobile with Mango

Ok, just got Mango loaded up on the DVP, great so far. I was in the process of setting up the Visual Voicemail to see how it works compared to Magikmail in which I love.
Well there is a problem when trying to setp it up. It states it cant setup my visual voicemail. It says I can call my voicemail and setup the visual voicemail that way. What option do I choose to get Visual Voicemail through my Tmobile voicemail?
Also has anyone else ran into this issue?

Call T-mobile up via 611 or http://my.t-mobile.com and add the visual voice mail feature. It is free

they cant set it up because the dell venue pro isnt in their system to activate the service.

Just tell them its a HTC HD7 and it will work...

i will try this

Visual Voicmail is still not working after adding this feature through the Tmobile website.
Anybody else having this issue?

Yeah, I'm having this issue also. I added it yesterday, so it might take a little while for T-Mobile's servers to register that I have enabled Visual Voicemail. Will update later when I try again later on today.
Usually, one would get a text saying the services are changed, so maybe wait for that also.

Probably takes a while to activate, set it up last night but would not activate on the phone but got a text today and the setting now sticks when enabled on the phone. Havent dont a real test though.
Edit: it works on my DVP.

I was using Magikmail in which I just disabled. Tried to setup visual voicemail once again and it still didnt work. I activated the Visual voicemail with Tmobile yesterday evening it should be all good to go. I have no progress in setting this up

i couldn't get it for my mom's DVP (family account) via the web site. But calling a rep quicky got it on her account and 15min later VM worked on her DVP.

Has anybody with issues with the Visual Voicemail been successful to get it up and running, mines still isnt working im going to give 611 a call again to see if they can work anything on their end.
Could it be that I forced the Mango update.

I set it up on the website a few days back after changing my plan. Got the update notice after plugging in the phone to Zune on Tuesday. VVM was there after updating.
So... not sure what the issue is. Perhaps a hard reset if nothing else. Or, now that you have it set up, revert back to NoDo and re-update.

Tried to enabled it after the Mango update. "Oops!"
Called 611. Tried a few times. "Oops!"
After 23 hours got text saying the change requested was effective. "Oops!"
4 hours after the text... "Oops!"
Reset phone via power button/shut down. "Oops!"
What do you mean by "hard reset"?
T-Mobile DVP...

^^^Same problems here man. called 611 and they are looking further into the issue and should be getting back with me. Never received a text stating anything. The VVM has been activated on T mobiles end but im continuing to get the Oops

Having this problem as well, called 611 on Tuesday after updating to mango, she enabled it for both lines, got the text on one phone, neither work as of Thursday. oops, oops and oops.

Do you have any voicemails? I have 2 saved. I could delete them - I was holding on to them mostly to test the VVM feature... (Of course, maybe whether you have any existing VMs may not affect it starting to work...)

Still havent heard anything back from T mobile

At the risk of stating of the obvious there are 3 things that I noticed that needed to be done to enable visual voice mail:
1) Enable the service on your account at the T-Mobile site. Make sure you select the option to apply the changes "today". You should also get a text on your phone right away saying that changes were made to your account.
2) Reboot the phone. Not sure if this was actually necessary but I couldn't get VVM to work before doing this.
3) Go to the phone icon then go to "call settings" under the sliding menu. Here is a slider to turn on VVM.
After these 3 things I was good to go.

I actually did receive a text stating my data plan have been changed. But those steps were taken and nothing has changed still get the oops

I called 611 several days ago. VVM shows up on the my.t-mobile.com web site as an active service. I rebooted the phone yesterday and just now. Still get "OOPS!" when I try to move the slider over.
What voicemail number shows for you? Mine is 1-805-637-7243.
...continued...
Just deleted saved voicemails and tried again. Still no dice.

Persistent voicemail notification

I know I saw someone mention this either on here or another forum, but I'll be damned if I can find the solution.
I'm on T-Mobile's 100 minute plan and disabled carrier voicemail long ago. After moving everything over to my Nexus 4 yesterday I've been getting a persistent new voicemail notification. Of course it can't find my mailbox when it calls voicemail; it doesn't exist.
I can't see any way of clearing this. Anyone else run into this?

Headcase_Fargone said:
I know I saw someone mention this either on here or another forum, but I'll be damned if I can find the solution.
I'm on T-Mobile's 100 minute plan and disabled carrier voicemail long ago. After moving everything over to my Nexus 4 yesterday I've been getting a persistent new voicemail notification. Of course it can't find my mailbox when it calls voicemail; it doesn't exist.
I can't see any way of clearing this. Anyone else run into this?
Click to expand...
Click to collapse
I had to call my T-Mo Voicemail leave a message, give it about 5 minutes. Hit the icon so it calls the voicemail then delete the one I made. Then switched to Google Voice lol. If you don't know your voicemail number, call your number from your phone. Assuming you didn't change any settings it should take you directly to T-Mo voicemail.

timskyline86 said:
I had to call my T-Mo Voicemail leave a message, give it about 5 minutes. Hit the icon so it calls the voicemail then delete the one I made. Then switched to Google Voice lol. If you don't know your voicemail number, call your number from your phone. Assuming you didn't change any settings it should take you directly to T-Mo voicemail.
Click to expand...
Click to collapse
Well that's the rub. I called T-Mobile long ago and had them turn off voicemail altogether. I use Google Voice exclusively.
Edit: I should mention that it did this on both the stock ROM and CM10.1, though on CM it didn't start until after I rebooted the first time.

I had the same problem and I also had this problem with my Galaxy Nexus. The solution I found on both phones was that as soon as I rooted and flashed a new ROM I immediately installed Google Voice after performing the initial setup (before doing anything else). On both phones this prevented that persistent notification from ever returning.
Many others had this problem on the Gnex as well and all agreed that this solution worked.

sn0warmy said:
I had the same problem and I also had this problem with my Galaxy Nexus. The solution I found on both phones was that as soon as I rooted and flashed a new ROM I immediately installed Google Voice after performing the initial setup (before doing anything else). On both phones this prevented that persistent notification from ever returning.
Many others had this problem on the Gnex as well and all agreed that this solution worked.
Click to expand...
Click to collapse
So once it's there I'm kind of out of luck? Do I have to do a factory wipe and reflash CM10 for a chance at getting rid of it?

Go to your google voice account on a computer and mark EVERY voicemail that is not marked as read, read.
Solves your problem.

darkamikaze said:
Go to your google voice account on a computer and mark EVERY voicemail that is not marked as read, read.
Solves your problem.
Click to expand...
Click to collapse
I haven't had any GV voicemails at all since powering on the Nexus 4 for the first time, either old ones or new.
I did change the voicemail setting to Google Voice in dialer settings then cleared data on the dialer app. That made it disappear... for now.

Headcase_Fargone said:
So once it's there I'm kind of out of luck? Do I have to do a factory wipe and reflash CM10 for a chance at getting rid of it?
Click to expand...
Click to collapse
I had exactly the same problem after swapping SIM card to my nexus. My voicemail was disabled. Every time I call it I was forced to press * key and enter 10 digit number. I had to call T-Mobile to solve notification icon problem. They set up my voicemail again and left a message. After that I called and listened it, so the problem is gone now. Hope this will help you
Sent from my Nexus 4 using xda app-developers app

Headcase_Fargone said:
So once it's there I'm kind of out of luck? Do I have to do a factory wipe and reflash CM10 for a chance at getting rid of it?
Click to expand...
Click to collapse
Wipe cache and dalvik cache then fix permissions. After rebooting I bet it will be gone.

OP, any luck getting this sorted? I got an N4 for Christmas and I'm seeing the same thing as you.
I'm on the $30 prepaid plan, and had previously disabled my T-Mobile voicemail. Once I got a new micro SIM and popped it in my new phone, I received the persistent voicemail indicator. I called T-Mobile on Monday and all I could get them to do was to "create a report" of my issue - even after I suggested that they re-enable my voicemail to let me leave and clear a message. I'll try calling today to see if I have better luck stumbling across the magical combination of words to get them to do what I want, but figured I'd check in and see what sort of success you may have had.

I have the same issue, I am on Fido (Canada). I have the persistent icon every-time my phone reboots... I do have a voice mail, and I have no messages on it. I even tried calling myself from another phone, leaving a message and using my N4 to delete it, but it still there and persistent. I don't recall having that issue on my previous phone... (Gnexus)
I've also noticed that if gapps aren't flashed, the icon isn't there...the moment I flash google apps...it appears..
Any solution would be highly appreciated...

I've ran into this a few times and it's not always google voice, sometimes it's your carrier voice mail, you can also try setting your phone back to carrier voicemail, calling and leaving a message and then deleting it. It's fixed an issue on my work phone a few times.

codesplice said:
OP, any luck getting this sorted? I got an N4 for Christmas and I'm seeing the same thing as you.
I'm on the $30 prepaid plan, and had previously disabled my T-Mobile voicemail. Once I got a new micro SIM and popped it in my new phone, I received the persistent voicemail indicator. I called T-Mobile on Monday and all I could get them to do was to "create a report" of my issue - even after I suggested that they re-enable my voicemail to let me leave and clear a message. I'll try calling today to see if I have better luck stumbling across the magical combination of words to get them to do what I want, but figured I'd check in and see what sort of success you may have had.
Click to expand...
Click to collapse
Quick follow-up: My second attempt with T-Mobile support was much more successful. Within about ten minutes I had gotten my voicemail turned back on, a test message cleared (along with the notification), and the voicemail service disabled again.
From some reading around the web, it seems that new SIM card activations with T-Mobile default the Message Waiting Indicator (MWI) to On, I guess in an attempt to get you to set up your voicemail service ASAP. They unfortunately didn't have the foresight to automatically disable that if the SIM is activated on an existing line with no voicemail service. Oh well, that was easy enough to fix

I'm topping this thread because it's the first one that popped up in my Google search on how to resolve my issue.
AT&T Galaxy S4
Google Voice voicemail
Just got my phone in and I didn't set up the voicemail properly I guess.
Got a notification of a new voicemail.
The message wouldn't go away.
When I dialed the number it told me to dial, that just went to my Google voicemail which said there were no new voicemails.
I tried a BUNCH of things. Here is what finally worked for me.
1) I went to https://www.google.com/voice
2) I disabled my Google Voice on my phone from that link.
3) Rebooted my phone.
4) Now when I called my voicemail, it went to my AT&T voicemail instead of Google.
5) From there, I was able to delete my voicemails.
6) Then I re-enabled Google Voicemail on my phone from the link above and now all is good again. No more notifications that don't go away.
This thread was a huge help in me troubleshooting the problem.

CZ Eddie said:
I'm topping this thread because it's the first one that popped up in my Google search on how to resolve my issue.
AT&T Galaxy S4
Google Voice voicemail
Just got my phone in and I didn't set up the voicemail properly I guess.
Got a notification of a new voicemail.
The message wouldn't go away.
When I dialed the number it told me to dial, that just went to my Google voicemail which said there were no new voicemails.
I tried a BUNCH of things. Here is what finally worked for me.
1) I went to https://www.google.com/voice
2) I disabled my Google Voice on my phone from that link.
3) Rebooted my phone.
4) Now when I called my voicemail, it went to my AT&T voicemail instead of Google.
5) From there, I was able to delete my voicemails.
6) Then I re-enabled Google Voicemail on my phone from the link above and now all is good again. No more notifications that don't go away.
This thread was a huge help in me troubleshooting the problem.
Click to expand...
Click to collapse
Hate to resurrect an old thread but go to your dialer and clear data/cache and the notification will go away.

ohiog said:
Hate to resurrect an old thread but go to your dialer and clear data/cache and the notification will go away.
Click to expand...
Click to collapse
Do you mean in Settings / Application Data?
I tried that and it did not clear the indicator.
I needed to call T-Mobile, have voicemail turned back on, clear the indicator, and then call back and have them disable my voicemail service again so my calls would be redirected to my GVoice mailbox.

You should cancel it at your mobile operator. I had the same problem
Sent from my Nexus 4 using Tapatalk 4

sprint s8 immediately drops calls when answered

I can't even get past 2 seconds when trying to answer a call. I can make calls with no problem.
I did a factory reset once and that fixed it however i don't want to keep going through that to fix it.

I tried from a land line, when i answer, it ends the call on the phone after 1 second. The land line stays connected with no sound or feedback.

I'm having voice call issues with my sprint s8 as well. It ends the call almost immediately. Can't make or receive any voice calls. Text and data is working fine though.
Sent from my SM-G950U using Tapatalk

adrand said:
I'm having voice call issues with my sprint s8 as well. It ends the call almost immediately. Can't make or receive any voice calls. Text and data is working fine though.
Sent from my SM-G950U using Tapatalk
Click to expand...
Click to collapse
I can make make calls but not receive them...I called samsung, and they just said to send in the phone...

I dropped sprint a few years ago due to poor coverage, slow lte and dropped calls. I live right between DC and Baltimore and should be in a very very good coverage area but sprint just plain sucks but I didnt have the issue you describe. My calls would drop during almost every call but could go for a few minutes or more before they dropped. I am wondering if maybe your phone isnt provisioned correctly or something. I would be calling sprint and having them work with you on the issue. Good luck I hope you get the problem sorted out!

ProStreetCamaro said:
I dropped sprint a few years ago due to poor coverage, slow lte and dropped calls. I live right between DC and Baltimore and should be in a very very good coverage area but sprint just plain sucks but I didnt have the issue you describe. My calls would drop during almost every call but could go for a few minutes or more before they dropped. I am wondering if maybe your phone isnt provisioned correctly or something. I would be calling sprint and having them work with you on the issue. Good luck I hope you get the problem sorted out!
Click to expand...
Click to collapse
Yeah sprint isn't always the best for everyone but I've had them for over 15 yrs now with great coverage in my area. I've been holding onto my unlimited legacy plan.
I agree, I think the provisioning might be an issue. I'm planning a call to them this afternoon. I think it started after an update yesterday but not positive.
Sent from my SM-G950U using Tapatalk

adrand said:
Yeah sprint isn't always the best for everyone but I've had them for over 15 yrs now with great coverage in my area. I've been holding onto my unlimited legacy plan.
I agree, I think the provisioning might be an issue. I'm planning a call to them this afternoon. I think it started after an update yesterday but not positive.
Sent from my SM-G950U using Tapatalk
Click to expand...
Click to collapse
I don't think it's the coverage, it's like automatically hanging up after i hit answer. If i make a call, it won't hang up during a call. It's really frustrating that phone doesn't work as a phone is intended to work as.

Yes, this is happening to me. It will stay connected about 2 seconds every time. Then drop. I can make calls fine.
I was just starting to investigate. I went to Sprint store and they said check Google Voice integration. I had to leave because I only had a short time, but I am going to check that first.

pinetreehater said:
Yes, this is happening to me. It will stay connected about 2 seconds every time. Then drop. I can make calls fine.
I was just starting to investigate. I went to Sprint store and they said check Google Voice integration. I had to leave because I only had a short time, but I am going to check that first.
Click to expand...
Click to collapse
After factory reset it worked, and that was after google voice was installed. I tried uninstalling google voice and it still does the same thing. Never had any trouble with voice before...so annoying.

Man.... Don't tell me. I just got everything freaking set. And without root.... No Titanium Back-up! ??

okay, i just factory reset it twice, now it won't answer a call at all. I can only make a call.

adrand said:
I'm having voice call issues with my sprint s8 as well. It ends the call almost immediately. Can't make or receive any voice calls. Text and data is working fine though.
Sent from my SM-G950U using Tapatalk
Click to expand...
Click to collapse
I think i found the issue. There is a new version of google voice. I was on google voice legacy. I unlinked my phone number with sprint with the legacy page. I linked the new google voice, it seems to be working now.

Fix: Sprint drop calls after two seconds.
jkluczyk said:
I think i found the issue. There is a new version of google voice. I was on google voice legacy. I unlinked my phone number with sprint with the legacy page. I linked the new google voice, it seems to be working now.
Click to expand...
Click to collapse
jkluczyk, Thanks for posting your fix. It worked for me on my Sprint network phone. Here is how I did it -
- Open Google Voice on your desktop.
- Select Settings - Phone number - Under "Linked numbers" - Unlink your phone number or delete it.
- At top of the page it should say "Try new Google Voice". Select this and go to the new page.
- On the new Google Voice. Repeat steps above and reLink your number again. Should be fixed. Worked for me.

This is the only method that worked for me
Symptom: (All incoming calls hang up right at or just before the 2 second mark). The problem appears to be the association (or lack of) between Sprint and Google Voice.
1st I tried just un-associating/deleting my sprint number with google voice completely and removing my google voice account. This sort of worked, I could answer my phone normally but there was still one big problem. Now I had no voicemail and it would go to busy signal when trying to access it. Also, the phone would ring forever on the callers end if I didn't answer and never go to voicemail. Still no good.
Here's how I fixed it. This method worked for me.
Go to your google voice account - go to legacy mode if you are already in the new version (You must go to the legacy screen to completely remove your account) - go to settings - go to the "phones" tab - deactivate/delete your sprint association and email with your google voice account (In other words, remove everything as if you're starting all over.) You can't do this from the new version, only the legacy version! - give your phone time to update (sometimes up to 15 minutes) - Now setup your Google voice account again but ONLY USE THE LIGHT VERSION and setup voicemail only. This worked for me as my voice mail works fine through google with text and email transcripts and I can actually answer my phone. I did this several times trying the full version vs the light version and every time the full version caused the same issue hanging up with incoming calls, but the light version worked fine.