sprint s8 immediately drops calls when answered - Samsung Galaxy S8 Questions and Answers

I can't even get past 2 seconds when trying to answer a call. I can make calls with no problem.
I did a factory reset once and that fixed it however i don't want to keep going through that to fix it.

I tried from a land line, when i answer, it ends the call on the phone after 1 second. The land line stays connected with no sound or feedback.

I'm having voice call issues with my sprint s8 as well. It ends the call almost immediately. Can't make or receive any voice calls. Text and data is working fine though.
Sent from my SM-G950U using Tapatalk

adrand said:
I'm having voice call issues with my sprint s8 as well. It ends the call almost immediately. Can't make or receive any voice calls. Text and data is working fine though.
Sent from my SM-G950U using Tapatalk
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I can make make calls but not receive them...I called samsung, and they just said to send in the phone...

I dropped sprint a few years ago due to poor coverage, slow lte and dropped calls. I live right between DC and Baltimore and should be in a very very good coverage area but sprint just plain sucks but I didnt have the issue you describe. My calls would drop during almost every call but could go for a few minutes or more before they dropped. I am wondering if maybe your phone isnt provisioned correctly or something. I would be calling sprint and having them work with you on the issue. Good luck I hope you get the problem sorted out!

ProStreetCamaro said:
I dropped sprint a few years ago due to poor coverage, slow lte and dropped calls. I live right between DC and Baltimore and should be in a very very good coverage area but sprint just plain sucks but I didnt have the issue you describe. My calls would drop during almost every call but could go for a few minutes or more before they dropped. I am wondering if maybe your phone isnt provisioned correctly or something. I would be calling sprint and having them work with you on the issue. Good luck I hope you get the problem sorted out!
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Click to collapse
Yeah sprint isn't always the best for everyone but I've had them for over 15 yrs now with great coverage in my area. I've been holding onto my unlimited legacy plan.
I agree, I think the provisioning might be an issue. I'm planning a call to them this afternoon. I think it started after an update yesterday but not positive.
Sent from my SM-G950U using Tapatalk

adrand said:
Yeah sprint isn't always the best for everyone but I've had them for over 15 yrs now with great coverage in my area. I've been holding onto my unlimited legacy plan.
I agree, I think the provisioning might be an issue. I'm planning a call to them this afternoon. I think it started after an update yesterday but not positive.
Sent from my SM-G950U using Tapatalk
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I don't think it's the coverage, it's like automatically hanging up after i hit answer. If i make a call, it won't hang up during a call. It's really frustrating that phone doesn't work as a phone is intended to work as.

Yes, this is happening to me. It will stay connected about 2 seconds every time. Then drop. I can make calls fine.
I was just starting to investigate. I went to Sprint store and they said check Google Voice integration. I had to leave because I only had a short time, but I am going to check that first.

pinetreehater said:
Yes, this is happening to me. It will stay connected about 2 seconds every time. Then drop. I can make calls fine.
I was just starting to investigate. I went to Sprint store and they said check Google Voice integration. I had to leave because I only had a short time, but I am going to check that first.
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After factory reset it worked, and that was after google voice was installed. I tried uninstalling google voice and it still does the same thing. Never had any trouble with voice before...so annoying.

Man.... Don't tell me. I just got everything freaking set. And without root.... No Titanium Back-up! ??

okay, i just factory reset it twice, now it won't answer a call at all. I can only make a call.

adrand said:
I'm having voice call issues with my sprint s8 as well. It ends the call almost immediately. Can't make or receive any voice calls. Text and data is working fine though.
Sent from my SM-G950U using Tapatalk
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I think i found the issue. There is a new version of google voice. I was on google voice legacy. I unlinked my phone number with sprint with the legacy page. I linked the new google voice, it seems to be working now.

Fix: Sprint drop calls after two seconds.
jkluczyk said:
I think i found the issue. There is a new version of google voice. I was on google voice legacy. I unlinked my phone number with sprint with the legacy page. I linked the new google voice, it seems to be working now.
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jkluczyk, Thanks for posting your fix. It worked for me on my Sprint network phone. Here is how I did it -
- Open Google Voice on your desktop.
- Select Settings - Phone number - Under "Linked numbers" - Unlink your phone number or delete it.
- At top of the page it should say "Try new Google Voice". Select this and go to the new page.
- On the new Google Voice. Repeat steps above and reLink your number again. Should be fixed. Worked for me.

This is the only method that worked for me
Symptom: (All incoming calls hang up right at or just before the 2 second mark). The problem appears to be the association (or lack of) between Sprint and Google Voice.
1st I tried just un-associating/deleting my sprint number with google voice completely and removing my google voice account. This sort of worked, I could answer my phone normally but there was still one big problem. Now I had no voicemail and it would go to busy signal when trying to access it. Also, the phone would ring forever on the callers end if I didn't answer and never go to voicemail. Still no good.
Here's how I fixed it. This method worked for me.
Go to your google voice account - go to legacy mode if you are already in the new version (You must go to the legacy screen to completely remove your account) - go to settings - go to the "phones" tab - deactivate/delete your sprint association and email with your google voice account (In other words, remove everything as if you're starting all over.) You can't do this from the new version, only the legacy version! - give your phone time to update (sometimes up to 15 minutes) - Now setup your Google voice account again but ONLY USE THE LIGHT VERSION and setup voicemail only. This worked for me as my voice mail works fine through google with text and email transcripts and I can actually answer my phone. I did this several times trying the full version vs the light version and every time the full version caused the same issue hanging up with incoming calls, but the light version worked fine.

Related

google voice--other end cant hear me!!

i wonder if someone can help me out....i've been having problem with google voice lately, each time i make a call, the other end cant hear my voice, i can hear them just time. can someone point me out how to fix.
Same.
Same here, buddy. Same here. But it's not even Google Voice, I don't think anyway, since I don't use it. I mean it's installed, but still. However, if the other person calls me back, everything will be fine. Sometimes I have to call them 3 or 4 times in a row in order for them to hear me.
Network congestion on your end or the other. If the person you are calling is on AT&T they have been having problems over the past month.
Sent from my PC36100 using XDA App
Mine works fine.
Did you do the latest update? Also it says to manually open up google voice before using it at all in the update directions.
rutter9 said:
Mine works fine.
Did you do the latest update? Also it says to manually open up google voice before using it at all in the update directions.
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i have the latest update, and it was working fine last month, until lately, i am having problem. that problem does not apply to incoming call, only outgoing calls....sigh.
will probably revert back to older version.

[Q] AT&T ATRIX Rogers issues

Is there some way to add in a fixes while using the AT&T Atrix on Rogers for new voice mail icon always on, sms having the wrong time and pay phone displayed for some incoming calls? I had none of these issues on my nexus, both cm and stock. Thanks.
*UPDATE*
After trying my sim in several different phones and not being able to recreate the constant new voicemail displayed I tried swapping out my sim for a newer one and the icon seems to be gone for now. I also asked the rogers rep to exclude "name display" for the third time and I hope it finally works.
The voicemail icon is not a problem for me. SMS Time Fix fixes the time stamp issue and calling rogers and getting them to exclude the "name display" option on your call display fixes the payphone problem.
MKVFTW said:
The voicemail icon is not a problem for me. SMS Time Fix fixes the time stamp issue and calling rogers and getting them to exclude the "name display" option on your call display fixes the payphone problem.
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exact same for me
I can't seem to get rid of the new voice mail, I put my wifes sim in(rogers) reflashed ect... always comes back soon as I put my sim in.
I had the vm issue on my galaxy vibrant before. Just call your no, leave a vm message. Then check your vm and listen to it and erase it. That fixed it for me
Sent from my MB860 using Tapatalk
bimmerboii said:
I had the vm issue on my galaxy vibrant before. Just call your no, leave a vm message. Then check your vm and listen to it and erase it. That fixed it for me
Sent from my MB860 using Tapatalk
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Yeah I've tried that... I even tried that putting my sim into my nexus(the nexus didn't show an icon but I did it anyways).
The VM issue is a Rogers problem, one that I had on my old G1 too. You have to call them and go through all their useless troubleshooting. None of it works of course, so in the end I had to have my VM account removed and re set up and that fixed it.
Silent8Strike said:
The VM issue is a Rogers problem, one that I had on my old G1 too. You have to call them and go through all their useless troubleshooting. None of it works of course, so in the end I had to have my VM account removed and re set up and that fixed it.
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yeah just seems weird, my nexus doesn't do any of these weird bugs. I really hope one of the scripters can fix these issues. I'm using gingerblur now, I wonder if some settings and stuff can be imported from CM or similar.
Hey guys, there is a known issue. Call in and ask that the CSRs please "exclude name display" from your account. This will resolve the incoming caller ID issue. A reboot shouldn't be required but wouldn't hurt.
For voicemail, please leave a voicemail and then check it. Either delete or save the message by hitting 7 or 9, and then hit # after to back out of the menus before ending the call. Too soon and the voicemail waiting indicator would stay. It irritates the heck out of me but you don't have to put up with it. It will go away if you do this.
Sometimes you may need to add/remove voicemail from your account. A CSR will do this and TSRs may be empowered to make this account change as long as it pertains to troubleshooting.. not too sure.
Any data issues too, get the TSR dept to reset the network connection from their end. They'll have you power cycle and it will fix data issues. My bud had a problem but I patched it up for him via Chat Support.
I'm on Rogers too and my Atrix is working flawlessly
bongd said:
Hey guys, there is a known issue. Call in and ask that the CSRs please "exclude name display" from your account. This will resolve the incoming caller ID issue. A reboot shouldn't be required but wouldn't hurt.
For voicemail, please leave a voicemail and then check it. Either delete or save the message by hitting 7 or 9, and then hit # after to back out of the menus before ending the call. Too soon and the voicemail waiting indicator would stay. It irritates the heck out of me but you don't have to put up with it. It will go away if you do this.
Sometimes you may need to add/remove voicemail from your account. A CSR will do this and TSRs may be empowered to make this account change as long as it pertains to troubleshooting.. not too sure.
Any data issues too, get the TSR dept to reset the network connection from their end. They'll have you power cycle and it will fix data issues. My bud had a problem but I patched it up for him via Chat Support.
I'm on Rogers too and my Atrix is working flawlessly
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+1 same trick on fido
Sent from my Motorola Olympus
bongd said:
Hey guys, there is a known issue. Call in and ask that the CSRs please "exclude name display" from your account. This will resolve the incoming caller ID issue. A reboot shouldn't be required but wouldn't hurt.
For voicemail, please leave a voicemail and then check it. Either delete or save the message by hitting 7 or 9, and then hit # after to back out of the menus before ending the call. Too soon and the voicemail waiting indicator would stay. It irritates the heck out of me but you don't have to put up with it. It will go away if you do this.
Sometimes you may need to add/remove voicemail from your account. A CSR will do this and TSRs may be empowered to make this account change as long as it pertains to troubleshooting.. not too sure.
Any data issues too, get the TSR dept to reset the network connection from their end. They'll have you power cycle and it will fix data issues. My bud had a problem but I patched it up for him via Chat Support.
I'm on Rogers too and my Atrix is working flawlessly
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Click to collapse
I wouldn't call it flawless, but yeah once you have the proper apn's it works fine call wise and data wise. It's just some little things that need to be ironed out. Hopefully once the Atrix goes global we'll see that disapear.
callen81 said:
I wouldn't call it flawless, but yeah once you have the proper apn's it works fine call wise and data wise. It's just some little things that need to be ironed out. Hopefully once the Atrix goes global we'll see that disapear.
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What's not working so well for you? I've got a couple connections at Rogers and I'm pretty familiar with things. Maybe I can help.
bongd said:
What's not working so well for you? I've got a couple connections at Rogers and I'm pretty familiar with things. Maybe I can help.
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Click to collapse
Name display and if you use network time(or use sms time fix) your sms is way out. The network time is really useful for me as I travel a lot. The name display is also useful for knowing who someone is while I'm not at home so I don't pay long distance. The new voicemail thing is annoying and seems weird that it doesn't do it on my nexus, tilt or e71.
*UPDATE*
After trying my sim in several different phones and not being able to recreate the constant new voicemail displayed I tried swapping out my sim for a newer one and the icon seems to be gone for now. I also asked the rogers rep to exclude "name display" for the third time and I hope it finally works.

Warning: If using Sprints integrated Google Voice, DONT try to install Sprints VVM!

I decided to try out the Google Voice integration with Sprint. I used the option to use my Sprint number as the primary and only number. So my sprint number and GV number were the same.
Everything was working good for a few days, when i realized that i really hated the way the Google Voice app handled voicemail. So, i found an apk and titanium backup for Sprints VVM that someone on these forums posted. I installed it, it configured itself, but it wouldnt work (which i was expecting as GV was now handling all my voicemail. i just wanted to try it out). I uninstalled it and thought nothing of it.
About an hour later my primary number stopped working. I couldnt place or receive any calls, and i couldnt txt.
Took about an hour for Sprints tech support to get everything fixed. Super lame.
So, if using your sprint number as your google voice number: DONT MESS WITH SPRINTS VVM! It will messsssssss you up! lol
I had this happen to me BEFORE I started messing with VVM. It's a GV issue altogether and not something VVM does, don't let them tell you any different because it's just not true. I've since completely deintegrated my Sprint number from GV and logged out of the app for good and the problem went away immediately.
I didn't do this,but sprint needs to learn abouts the nexus and gv. My phone completely stopped taking inclmjbg calls yesterday until I unintegrated and just used it as a forwarding phone
Sent from my Nexus S 4G using XDA Premium App
I was having serious issues yesterday as well; could not receive calls or texts ("We could not complete your call, please try again.") and received the same thing on outgoing calls. after unintegrating GV would not call my phone to verify the number so I could not reintegrate it, and I still couldn't call anyone. This was happening up until about 3 hours ago, now my calls will go through with my Sprint number but it seems like my texts are still not working...
awesomeindeed said:
I had this happen to me BEFORE I started messing with VVM. It's a GV issue altogether and not something VVM does, don't let them tell you any different because it's just not true. I've since completely deintegrated my Sprint number from GV and logged out of the app for good and the problem went away immediately.
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Click to collapse
I deintegrated as well. I really like the idea of GV, and thought alot of the features where super neat. But obviously there is still stuff to work out.
after a day of not being able to make or recieve calls, i've deintegrated it as well. i'm sure i must've did something in the settings for that to happen, but integrated gvoice it just too confusing atm. besides, i like getting texts via stock app, and if that means i have to get dual notifications, then forget it.
but sprint/gvoice integration is still new, so im open to future development.
So it sounds like the problem was more widespread than my. Individual phone. I got errors when calling out and errors if someone tried to call my sprint number, now as a forwarding phone j get dual notifications as well. Anybody know if it is cleared up by now? Voice was why I switched to sprint in part
Sent from my Nexus S 4G using XDA Premium App
same thing happened to me last night. all of a sudden couldnt make or receive calls. spent a hour and a half with sprint, couldnt get it working. But when I went to the website to remove google voice integration it said it wasnt. I called Sprint back and sure enough the rep said that it was still there so she removed it and immediately i was able to make and receive calls. so the problem is with the google voice integration.
Anybody get service back without unintegrating
Sent from my Nexus S 4G using XDA Premium App

Nexus S 4G missing incoming calls!

I have a NS4G, and I seem to be missing a lot of incoming calls. The phone doesn't ring/vibrate at all, and shows no indication of a call or a missed call. The only way I know somebody tried to call is I end up with voicemails, or people tell me that they tried calling and didn't get through.
This seems to happen even when I have a decent signal and when I can make outgoing calls just fine and even send/receive text messages. I don't think it's simply a coverage issue, because the phone is never really searching for a signal.
This has happened for certain on CM7 and Deck. I'm not sure about the stock ROM. In fact, I'm thinking of reverting back to stock just to test. If it does happen on stock, then I'm wondering if it's just something physically bad with the phone.
I have also updated my profile and PRL.
Has anybody else experienced anything similar? I don't seem to drop calls or have sporadic signal strength or anything like that.
Yes, i've noticed the same thing. Do you have a google voice integrated account? I'm wondering if that might be the common factor.
I've had to go and make sure that the GV app logs missed calls in case this happens.
Are you guys on the new radio?
Sent from my MB855 using XDA App
mikeyinid said:
Are you guys on the new radio?
Sent from my MB855 using XDA App
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Good point, I haven't noticed this since I updated the radio and to 2.3.5 stock, so it might have been fixed. I'll keep an eye out if it continues.
I am on the new radio. In fact, I seem to have the problem on both radios.
I am on Google Voice, by the way, and I have my cell number forward to my GV number for missed calls.
The odd thing is I don't seem to always get a missed-call notification; only one for voicemail. Then, in logging on to my GV account in the browser, it doesn't show a missed call. However, when it is working properly, and I dial my cell from a different phone, if I ignore it then I DO get a missed-call notification.
One other possible factor is I'm using an Airave at home, which is where I've noticed the problem most of the time. I'm not positive if I have experienced it outside of the home. I'll have to pay better attention.
Sent from my Nexus S 4G using XDA App
I bet it is google voice... I really hate how it takes over my sms too.. I use it for voicemail and that's it.
derekwilkinson said:
I bet it is google voice... I really hate how it takes over my sms too.. I use it for voicemail and that's it.
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Click to collapse
I'm thinking it probably is GV too, but I wouldn't want to give up my SMS'ing from chrome extension.
You can turn it off so it doesn't take over SMS if you want and just lets you use the stock app all the time.
I don't have GV using SMS right now. Perhaps I'll disable the forwarding temporarily to see if that solves it.
Sent from my Nexus S 4G using XDA App
If your on the new radio and using an airave you may miss calls if not connected to wifi. Im having that problem on the new radio. Ill have full bars but if i call my phone it goes straight to voicemail with no notification at all.
imekul said:
I am on the new radio. In fact, I seem to have the problem on both radios.
I am on Google Voice, by the way, and I have my cell number forward to my GV number for missed calls.
The odd thing is I don't seem to always get a missed-call notification; only one for voicemail. Then, in logging on to my GV account in the browser, it doesn't show a missed call. However, when it is working properly, and I dial my cell from a different phone, if I ignore it then I DO get a missed-call notification.
One other possible factor is I'm using an Airave at home, which is where I've noticed the problem most of the time. I'm not positive if I have experienced it outside of the home. I'll have to pay better attention.
Sent from my Nexus S 4G using XDA App
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Sent from my MB855 using XDA App
It happens when I'm on wifi too, unfortunately.
I was about to just disable GV, but then realized the NS4G doesn't get the regular Sprint Visual Voicemail app! Now what do I do??
imekul said:
It happens when I'm on wifi too, unfortunately.
I was about to just disable GV, but then realized the NS4G doesn't get the regular Sprint Visual Voicemail app! Now what do I do??
Click to expand...
Click to collapse
You can use google voice for only voicemail. I have that setup and it works great. it even transcribes the voicemails to text
Unfortunately, I'm missing some calls using that setup. :-(
tmobile nexus s with gv deactivated
I have a T-Mobile nexus s on 2.3.4 stock, I'm missing a lot of calls and so is my wife, I've deactivated TV but it didn't change anything
Wondering if anybody else out there is encountering this! Trying to figure out whether or not it's a hardware issue.
I have ns4g and a use GV and when somebody calls my number, GV rings my nexus and my other phone with verizon, so I can say that the problem is not GV, most of the times only rings my other phone and the nexus nothing, the problem is the phone with a very weak radios, wifi/3g, and the poor service of sprint and is getting worst and worst.
Im having same problem on T-Mobile Nexus S but only when I'm on 3G .
Sent from my Nexus S using XDA App
Mine does when the airvana is connected
Sent from my Nexus S 4G using Tapatalk
I've had this happen to me on the Stock rom, and Deck, and I don't use GV at all for anything. Happens when the phone is sleeping usually, if it's lit up, the call won't get missed. I've really not spent the time to research it as I don't use the phone much anyway.
I also noticed problems with incoming and outgoing texts being either delayed or not sent at all. I rigged up a little test.
I scheduled a text message to be sent to my phone every minute with the current time in the message. Then I would just keep an eye/ear out on my phone while it sat on my desk. For the majority of the time, I would get the alert every minute, but sometimes there would be nothing for five or more minutes. After this outage, it seemed like all of the incoming messages would be delivered at once.
During that outage, though, it seemed like that was when the phone calls had trouble getting through. I guess it makes sense that there would be a connection between the two.
I had the same problem. I even had people tell me that they got a recording saying the call couldn't be completed. I was even testing the other day and no calls I made to the phone were connection, going straight to voice mail.
I decided to disable google voice and my issues went away, as well as all the delayed SMS and failed sending SMS problems I was having.

No Call Notification

Haven't had a lot of luck with questions here for the last little while, but maybe someone has an idea as to why this would happen. My wife tried to call me 6 times yesterday. Not a single call came through or registered on my S7 Edge. She said all calls immediately went through to voice mail. When she got home, she stood right beside me and tried again and again, I was not notified of the call and it went right through to voice mail.
The phone had recently been rebooted. DND was not on. All sounds were on. The phone is not rooted and no apps like Greenify or anything like that running. After her last unsuccessful call to me, standing right beside me, I called her and it went through without an issue. She then tried to call me back and it worked. A minute or so later I received notification of her 2 voice mail messages from her previous calls. It's like the phone was in an extreme deep sleep. Which is pretty annoying considering I use the phone as a phone and I need calls to come through when they are made.
I took the phone into my carrier and they gave me a new sim card to try. I didn't have any issues with the previous sim card other than the issue from time to time of the first call I place being dropped and then the second call going through without issue. The signal is not fantastic in our condo, but I've never had someone tell me they have tried to call me and simply gone to vm before, so I don't know of any time of this happening previously. My wife had never had problems calling me before at all.
Anyone know what might have caused this?
No answers to this post,. Guess no one knows. Just another bizarre Samsung issue. Had it happen again today. My wife had to send me a Whatsapp message saying she couldn't call me. She said she called over and over again. No voice mail, no nothing. Never rang on my end or registered a call at all. Phone just didn't work until I called her and then she called me back and it worked. So sick of this thing working when it feels like it. Checked signal Not great, but no better than her signal and she never has any issues. She said she would call, it would just drop. No ringing, no voice mail, no nothing. Just call and then drop sound. Over and over again. Good thing this phone is only a $1000 device. Works great.
I don't have a solution for your problem, but had a similar issue when phoning my wife. It would ring on my side, but not on her side, then goes to voicemail. 2nd or 3rd time the call would go through to her to answer. Her phone wouldn't show any of the other calls. She was with a specific service provider and I moved her over to my provider. That is when the problems started as she was ported over to my provider. In the end it was on the provider's side where the problem was. They made some changes on her number profile and she could receive all calls and not random ones. Don't know the technical side of what the provider did, but they did admit they created her "call profile" incorrectly. Perhaps it's the same with you, that there is a setup on your profile that is not correct.
Thanks for the post, but I have contacted my provider. We use the same provider. Same settings. They reset everything for my phone and I reset everything on my end too. Still no solution. She does not have the same issues. Same phone. Same provider. Just sucks when you don't know if someone is trying to call you or not and if the phone actually works or not. I just want a phone that works all the time without having to worry about it. At the end of the day, that's all this is....a phone. If people can't call, well, that's an issue. I'm currently looking for work so it's even more important now than it's ever been.
Sorry to hear that you went the route of the provider and still no resolution. Maybe someone else can give light on the subject...
Deleted
wtwo2 said:
Solved
Click to expand...
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Huh?
No it isn't.
TheIgster said:
Huh?
No it isn't.
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Sorry..solved my problem by flashing stock..first doesnt work..but now all is good
wtwo2 said:
Sorry..solved my problem by flashing stock..first doesnt work..but now all is good
Click to expand...
Click to collapse
OK...What does that have to do with this thread that I created about my issue? I feel drunk...I think I need another drink. WTF?
What do you want? I had the ****ing same issue..solved it and deleted my message..
Try to flash some stock firm with Odin.. solved the very same issue for me!!!
So why did you delete the message then?

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