Database Users

Asus response to returns and fix defects, good or bad?

Hi,
For those who went over the RMA date on their Transformer, but had something crop up, how has Asus been about replacing/fixing it?
Did they just send you a new one if it's something small like the charger?
If you had to send in the tablet itself, are they pretty quick about returning it to you?
Long waits / run-arounds from customer service?
Are they admitting to your issue?
Any feedback would be nice.

Customer service is snappy. I said I had a problem, told the CS rep the problem, and then got an e-mail minutes later with RMA details.
Asus will usually just replace the tablet because it's considerably quicker, rather than "repairing" it. If you provide a good description of your problems with the device when returning it, you may get it repaired.
Screen problems are usually just replacements, rather than replacing the screen and sending back the tablet.
Dock issues are almost always replacements.
They admit to issues when you explain them well. Light bleed is a known problem with edge lit backlights and it is often unacceptable; they admit that. They admit the IPS displays occasionally ship with stuck or dead pixels. They also admit that certain batches were manufactured poorly and shipped with dust under the glass.
They're very honest that "Yes, your unit is defective. Our fault. We'll fix it."
Just expect to pay shipping to Texas. Otherwise, their RMA process is pretty good.

dorino1 said:
Customer service is snappy. I said I had a problem, told the CS rep the problem, and then got an e-mail minutes later with RMA details.
Asus will usually just replace the tablet because it's considerably quicker, rather than "repairing" it. If you provide a good description of your problems with the device when returning it, you may get it repaired.
Screen problems are usually just replacements, rather than replacing the screen and sending back the tablet.
Dock issues are almost always replacements.
They admit to issues when you explain them well. Light bleed is a known problem with edge lit backlights and it is often unacceptable; they admit that. They admit the IPS displays occasionally ship with stuck or dead pixels. They also admit that certain batches were manufactured poorly and shipped with dust under the glass.
They're very honest that "Yes, your unit is defective. Our fault. We'll fix it."
Just expect to pay shipping to Texas. Otherwise, their RMA process is pretty good.
Click to expand...
Click to collapse
Asus customer service is a joke........ My status still shows "waiting for parts" on my dead screen which Asus has in their hands since June 13th....

dazz87 said:
Asus customer service is a joke........ My status still shows "waiting for parts" on my dead screen which Asus has in their hands since June 13th....
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I didn't comment on how long it took to get the whole processed finished. It's comparable to other tech companies I've worked with

dorino1 said:
I didn't comment on how long it took to get the whole processed finished. It's comparable to other tech companies I've worked with
Click to expand...
Click to collapse
Which would be what?
Sent from my PG06100 using Tapatalk

dazz87 said:
Asus customer service is a joke........ My status still shows "waiting for parts" on my dead screen which Asus has in their hands since June 13th....
Click to expand...
Click to collapse
Same here, had to RMA it for the second time after they forgot to repair the tablet the first time and sended it back Why is Asus outsourcing this in Europ???

flight777 said:
Same here, had to RMA it for the second time after they forgot to repair the tablet the first time and sended it back Why is Asus outsourcing this in Europ???
Click to expand...
Click to collapse
Did they pay for shipping the second time around?
Sent from my PG06100 using Tapatalk

Screen problems are usually just replacements, rather than replacing the screen and sending back the tablet.
Click to expand...
Click to collapse
Welp, looks like I'm in trouble then. I included a fairly lengthy list of issues. One of which was the light bleed and a stuck pixel and it looks like they're going to repair it, not replace it (contrary to what you're saying).
Unless I'm wrong. The status says "Repairing", is this normal if they're replacing it?

flight777 said:
Same here, had to RMA it for the second time after they forgot to repair the tablet the first time and sended it back Why is Asus outsourcing this in Europ???
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Click to collapse
Wtf! how the hell could they forget to fix it when you send it in to their repair Center!!! Wow and I was thinking in purchasing a laptop from Asus in the future (UA21 which comes out in Sept) now I'm going to take my business somewhere else.

Every manufacturer has it's problems. The fact they are admitting there are problems and are working to fix them is great. Would you rather they give you a run around and not fix it? Hell LCD computer displays are usually not replaced/repaired unless there are more than eight dead/stuck pixels.

dazz87 said:
Wtf! how the hell could they forget to fix it when you send it in to their repair Center!!! Wow and I was thinking in purchasing a laptop from Asus in the future (UA21 which comes out in Sept) now I'm going to take my business somewhere else.
Click to expand...
Click to collapse
others are no better...
to be honest, Asus is one of the best in the industry

So the known issues so far have been display, dock & ac adapter?
Display - light bleed, dead pixels, dust
AC Adapter - not charging?
Dock - What's wrong with these?
Anything else?

Screen/bezel creaking also....
mine is now in REPAIRING mode...whatever that means...i'd be shocked if they actually do any sort of repair in grapevine texas....i'm hoping they just pull a new one off the rack and send it to me...

Good luck with anyone that sending there tablet for a screen issue. I still waiting for a magical part.......looks like it could take up to 15 business day. Lol Asus had my tablet longer the I had it. Joke

flight777 said:
Same here, had to RMA it for the second time after they forgot to repair the tablet the first time and sended it back Why is Asus outsourcing this in Europ???
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Click to collapse
So I'm not the only one! Just got it back and seems as if nothing is repaired! WHAT THE HELL is going on there in Czech rep. Speaker and accelerometer should have been fixed, but I got my TF returned in the same box as it left my house. I doubt if it even left the box !?

magicpork said:
others are no better...
to be honest, Asus is one of the best in the industry
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Click to collapse
one of the best in what??? we have members who sent in their TF for repair and Asus send it back without fixing it!! If there are companies worst then this please name them.

krighton said:
Screen/bezel creaking also....
mine is now in REPAIRING mode...whatever that means...i'd be shocked if they actually do any sort of repair in grapevine texas....i'm hoping they just pull a new one off the rack and send it to me...
Click to expand...
Click to collapse
I`m in the same path, light leak(photo, blurred, I dont know how to shoot at night ) and creaking left back cover.
They told me to send it to asus in Italy(bought there) to repair it!(not replace I suppose...)
I`m thinking if I`ll sent it, I`ll be without it for a month...and I need it for my trip to EU next month...

dazz87 said:
Good luck with anyone that sending there tablet for a screen issue. I still waiting for a magical part.......looks like it could take up to 15 business day. Lol Asus had my tablet longer the I had it. Joke
Click to expand...
Click to collapse
where did you send yours......hopefully not texas

krighton said:
where did you send yours......hopefully not texas
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Click to collapse
Texas...Why?

cause that's where i sent mine.....sigh....................hope they're not really trying to fix problems there, and ordering parts from taiwan.....they could have it for months.

Dead pixels :(

Just got my moto e today and it has 2 dead pixels on upper right part(screenshot at bottom),anyone else got dead pixels on there screen?....i am really confused now what to do,should i go for replacing a device or just use it as it is?its first time i ordered anything from online like flipkart please reply thanks.

gaurav2009 said:
Just got my moto e today and it has 2 dead pixels on upper right part(screenshot at bottom),anyone else got dead pixels on there screen?....i am really confused now what to do,should i go for replacing a device or just use it as it is?its first time i ordered anything from online like flipkart please reply thanks.
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Just contact flipkart to replace the device, they will do it as soon as the device gets back in stock... these couple of dead pixels will bother you while watching videos etc. so better to replace it

Sukhi91 said:
Just contact flipkart to replace the device, they will do it as soon as the device gets back in stock... these couple of dead pixels will bother you while watching videos etc. so better to replace it
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Click to collapse
There is only return option,no option for replacement...can u guide me please..

gaurav2009 said:
Just got my moto e today and it has 2 dead pixels on upper right part(screenshot at bottom),anyone else got dead pixels on there screen?....i am really confused now what to do,should i go for replacing a device or just use it as it is?its first time i ordered anything from online like flipkart please reply thanks.
Click to expand...
Click to collapse
Get a replacement. It's always better to have a new device rather than a faulty one I hope you know how to return your Moto E on flipkart.
---------- Post added at 05:06 PM ---------- Previous post was at 05:04 PM ----------
gaurav2009 said:
There is only return option,no option for replacement...can u guide me please..
Click to expand...
Click to collapse
When you return your device. You money get's refunded into your Flipkart account wallet in 24hrs. There's no option for Replacement on Flipkart, it's only return.

Email and raise a request asap...they don't like late requests
Sent from my XT1033 using Tapatalk

jaspreet997 said:
Email and raise a request asap...they don't like late requests
Sent from my XT1033 using Tapatalk
Click to expand...
Click to collapse
I had requested for return of item

Even my moto E got 2 dead pixel
Its visible only during video playback its visible as 2 light blue dead pixels, 1 almost middle of the screen and other near navigation touch button
I tried for a replacement option but flipkart got only return option so applied for a return and awaiting pickup.
Can you plz confirm they offered a return with cash back or replacement for your case ?

georgea.cs said:
Its visible only during video playback its visible as 2 light blue dead pixels, 1 almost middle of the screen and other near navigation touch button
I tried for a replacement option but flipkart got only return option so applied for a return and awaiting pickup.
Can you plz confirm they offered a return with cash back or replacement for your case ?
Click to expand...
Click to collapse
Only return option is available there so i will get my money back in flipkart wallet

Me too
Mine also has some dead pixels on it. Called Flipkart and asked for replacement, they told me that a product specialist will call in a day. Its been two days and no one called

jerrinfrncs said:
Mine also has some dead pixels on it. Called Flipkart and asked for replacement, they told me that a product specialist will call in a day. Its been two days and no one called
Click to expand...
Click to collapse
I really hate these dead pixels....you may ask for return of money on flipkart website rather than calling them....i will order a new one as soon as it gets back on website hope everything will be good this time

flipkart accepted replacement
gaurav2009 said:
I really hate these dead pixels....you may ask for return of money on flipkart website rather than calling them....i will order a new one as soon as it gets back on website hope everything will be good this time
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Click to collapse
Called them again after writing the post and told them my situation. Thankfully without asking too much questions they agreed to replace my phone. btw the stock will be back at 11pm.

jerrinfrncs said:
Called them again after writing the post and told them my situation. Thankfully without asking too much questions they agreed to replace my phone. btw the stock will be back at 11pm.
Click to expand...
Click to collapse
Yes 11 A.M only 10 mins left...

i also ordered a moto e and display was defcted. it showed voilet color all over the display. so i emailed and also called them. they contacted me and shipped another moto e next day(yesterday) and it is in transit. i hope that this one will be good...

gaurav2009 said:
Only return option is available there so i will get my money back in flipkart wallet
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Click to collapse
I got a call from FK executive, he told to run dead pixel fix app to fix it.. :silly:
It dint help waiting a response from them on return

georgea.cs said:
I got a call from FK executive, he told to run dead pixel fix app to fix it.. :silly:
It dint help waiting a response from them on return
Click to expand...
Click to collapse
They told same to me,but i actually tried it earlier so i told them it did'nt worked they immediately accepted my return request.....today i got my new device and its flawless no dead pixels

gaurav2009 said:
They told same to me,but i actually tried it earlier so i told them it did'nt worked they immediately accepted my return request.....today i got my new device and its flawless no dead pixels
Click to expand...
Click to collapse
They accepted return and arranged a pickup :victory:

S7 Edge dead/stuck pixel?

My S7 Edge was delivered on the 7th, no problems until today when I noticed in the bottom left corner there seems to a be a dead/stuck pixel, most notable on white screens. This happens on all apps, and even in download mode so I assume it is a problem with the actual screen. Looking around, it seems that at least one person has had a similar problem on YouTube.
Would it be recommended to exchange the phone?

rfangster said:
My S7 Edge was delivered on the 7th, no problems until today when I noticed in the bottom left corner there seems to a be a dead/stuck pixel, most notable on white screens. This happens on all apps, and even in download mode so I assume it is a problem with the actual screen. Looking around, it seems that at least one person has had a similar problem on YouTube.
Would it be recommended to exchange the phone?
Click to expand...
Click to collapse
I would return it for a replacement.
You can try stuck pixel fixing apps like https://play.google.com/store/apps/details?id=com.htc.chris.blackspotdetect&hl=en
They will rotate through all the colors on max brightness in an attempt to kickstart the pixel into working.
Sometimes they actually do work, sometimes........

i would return the phone if i were you

Yep - RMA case, this issue falls under warranty

It looks more like a bit of glue/sealant that has been squeezed out under the glass.

That's not a dead pixel. There is something under the screen, or possibly a tiny crack at the very bottom.
I would definately exchange that.

Thanks for the replies - I'll be seeing if Carphone Warehouse is willing to issue a replacement.

rfangster said:
Thanks for the replies - I'll be seeing if Carphone Warehouse is willing to issue a replacement.
Click to expand...
Click to collapse
did you get it exchanged?

malek777 said:
did you get it exchanged?
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Click to collapse
Yes I did, returned to Carphone Warehouse after they did some 'diagnostics' on it - basically same thing as those dead pixel testers on the play store.

Uggg, I have a stuck pixel too...I was just gonna ignore it, but its starting to really bug me

rfangster said:
Yes I did, returned to Carphone Warehouse after they did some 'diagnostics' on it - basically same thing as those dead pixel testers on the play store.
Click to expand...
Click to collapse
I have the exact same dead pixels as yours but unfortunately they didn't have any phones in Stock for an exchange.
---------- Post added at 07:14 PM ---------- Previous post was at 07:13 PM ----------
el7145 said:
Uggg, I have a stuck pixel too...I was just gonna ignore it, but its starting to really bug me
Click to expand...
Click to collapse
I think those are dead pixels but I'm not 100% sure. Looks like mine but on the bottom of the screen

el7145 said:
Uggg, I have a stuck pixel too...I was just gonna ignore it, but its starting to really bug me
Click to expand...
Click to collapse
once you see it you can never unsee it eh

malek777 said:
I have the exact same dead pixels as yours but unfortunately they didn't have any phones in Stock for an exchange.
---------- Post added at 07:14 PM ---------- Previous post was at 07:13 PM ----------
I think those are dead pixels but I'm not 100% sure. Looks like mine but on the bottom of the screen
Click to expand...
Click to collapse
can you not ask them to reserve stock for you?

That sucks...hope you guys get replacements...
Sent from my SM-G935F using Tapatalk

rfangster said:
can you not ask them to reserve stock for you?
Click to expand...
Click to collapse
They said they will call me once they have any in Stock. Hopefully soon. I only have 4 days left till I can no longer return or exchange.

malek777 said:
They said they will call me once they have any in Stock. Hopefully soon. I only have 4 days left till I can no longer return or exchange.
Click to expand...
Click to collapse
I think you'll be able to exchange under warranty even after - I believe the 14 day period usually applies if you are just unhappy with the device in general

Requested a return this afternoon, accepted, and a return shipping label was sent an hour later... so far so smooth from 232tech
Told them to send me whatever color they have in stock

rfangster said:
I think you'll be able to exchange under warranty even after - I believe the 14 day period usually applies if you are just unhappy with the device in general
Click to expand...
Click to collapse
I called the store again and they said they will extend my exchange/return period to 30 days but after that I have to send it for repair which means 2 weeks without a phone.

I have the same issue with my s7 edge. Pixel stuck on green.
rfangster said:
My S7 Edge was delivered on the 7th, no problems until today when I noticed in the bottom left corner there seems to a be a dead/stuck pixel, most notable on white screens. This happens on all apps, and even in download mode so I assume it is a problem with the actual screen. Looking around, it seems that at least one person has had a similar problem on YouTube.
Click to expand...
Click to collapse

Mine looks exactly like yours. Mine is 3 of them like that. It's where the time and battery is displayed, at first i thought it was cut out for sensors. But after looking at other s7 edges no one else's was like mine. I'm going to exchange it. It bothers me a little. I thought about not exchanging it cause of having to set my phone up again. If it was just 1 little one I'd just deal but it's 3 of them. I tried the dead pixel apps, but now I'm reading it's not dead pixels it's something else.

UPDATED - My Motherboard is DEAD!

UPDATE 1/14/2017
So after calling uncountable times from Uruguay to Google, Best Buy and Huawei. I finnaly made some progress. I call Huawei and they told me that if I was still on the warranty period they will help me with my device. So they asked me for some photos of the phone and a copy of the recipt of my purchase. After 3 days of waiting I recive a mail with a label from UPS to send my phone, I was really surprised because the payed for a shippment by plane of 130 dollars. I sent the phone and they told me that in a few days they will email me back telling me if my phone it's able for a repair or the will replace and upgrade my phone, (by adding extra memory). I'll keep up to date this post.
BTW thanks to all of you who tried to help me!
A week ago my phone just simply turn off and never boot up again. The ONLY thing that i notice its that the phone was making a electric sound near the top speaker, but the phone didn´t turn on the red light. So i take it to a third party phone repair service and they told me that the motherboard was dead and they couldn´t fix it because here (in URUGUAY) there are no parts for this phone. So im asking u what to do. Send the phone back tu USA to a repair service, buy a new motherboard and repair it by myself.
IMPORTANT: The phone has lees than a year but i buy it on a travel tu USA so the warranty here in Uruguay doesn´t do anything.
Sorry for my english!
Thank U

http://www.globaldirectparts.com/Huawei-Google-Nexus-6P-Parts-s/24884.htm
Sent from my Nexus 6P using Tapatalk
---------- Post added at 05:20 PM ---------- Previous post was at 05:19 PM ----------
I'd repair it myself or buy a new phone sending it off is going to cost about the same most Likely.
Sent from my Nexus 6P using Tapatalk

Work on EUR (ITA) only?

My phone just stopped functioning about a 3 months ago. It would just bootloop without access to bootloader or anything. I called Google (3times) and finally they gave me a new one. The first two wanted me to mail it to huawei for 4 weeks without a phone. The 3rd was american and shipped me one. Its probably a doable repair only that the back its a ***** to get off I think. I'd do it myself

dontbeweakvato said:
My phone just stopped functioning about a 3 months ago. It would just bootloop without access to bootloader or anything. I called Google (3times) and finally they gave me a new one. The first two wanted me to mail it to huawei for 4 weeks without a phone. The 3rd was american and shipped me one. Its probably a doable repair only that the back its a ***** to get off I think. I'd do it myself
Click to expand...
Click to collapse
OMG, my phone bootloop without access recovery or format phone on fastboot,but my problem is called hawuei or google,I have some important business file that I would delete all the phone before giving them

wonderdroid87 said:
OMG, my phone bootloop without access recovery or format phone on fastboot,but my problem is called hawuei or google,I have some important business file that I would delete all the phone before giving them
Click to expand...
Click to collapse
Try this, Power off phone completely. Press power and volume down and hopefully boots into bootloader.

Bootloader works but flash factory success,after reboot not work and recovery not work

wonderdroid87 said:
Bootloader works but flash factory success,after reboot not work and recovery not work
Click to expand...
Click to collapse
I'm having the same issue. :|

Motherboard issue
Hey guys,
I'm from India and I got the Nexus 6P when it was launched. After I got the phone, around a month later I got the phone replaced as it had some battery problems. Now the present scenario is 4 days ago the phone was acting pretty weird. The camera app wasn't opening and it would close saying there's an error. The fingerprint sensor was very very slow. If there was an incoming call it would just vibrate and the screen would be still off. I took it to the Huawei service center and left it there. Now there are saying the motherboard is damaged and they are asking 20000 INR (approx 300 USD). Now the thing is there isn't a single scratch as I had used it in a very careful way and haven't done anything thing to it.The warranty is also expired. I literally feel scammed as paying so much for a phone and it's lifetime is just around 1 and half year. It sucks tbh. And paying so much for that motherboard is useless because even if I sell it the market price for second hand Nexus 6P is less.
Please help me out guys.
Thank you.
R.V

rahulvasisht7 said:
Hey guys,
I'm from India and I got the Nexus 6P when it was launched. After I got the phone, around a month later I got the phone replaced as it had some battery problems. Now the present scenario is 4 days ago the phone was acting pretty weird. The camera app wasn't opening and it would close saying there's an error. The fingerprint sensor was very very slow. If there was an incoming call it would just vibrate and the screen would be still off. I took it to the Huawei service center and left it there. Now there are saying the motherboard is damaged and they are asking 20000 INR (approx 300 USD). Now the thing is there isn't a single scratch as I had used it in a very careful way and haven't done anything thing to it.The warranty is also expired. I literally feel scammed as paying so much for a phone and it's lifetime is just around 1 and half year. It sucks tbh. And paying so much for that motherboard is useless because even if I sell it the market price for second hand Nexus 6P is less.
Please help me out guys.
Thank you.
R.V
Click to expand...
Click to collapse
Having the same problem as yours bro. But they asked me 14000 INR. So I happened to give it to third party service center and they tried to solve the problem, in fact the phone booted up and now it's in bootloop and they suggested me to take it to authorized service center as they couldn't solve the bootloop issue and they say it's a software issue (they took 2200 INR). Hope it gets solved through the software. I'll update when they give an update. If this doesn't work, i'll just buy a pixel 2

rahulvasisht7 said:
....Please help me out guys.
Click to expand...
Click to collapse
Sure. Time to get a new phone and move on.

rahulvasisht7 said:
Hey guys,
I'm from India and I got the Nexus 6P when it was launched. After I got the phone, around a month later I got the phone replaced as it had some battery problems. Now the present scenario is 4 days ago the phone was acting pretty weird. The camera app wasn't opening and it would close saying there's an error. The fingerprint sensor was very very slow. If there was an incoming call it would just vibrate and the screen would be still off. I took it to the Huawei service center and left it there. Now there are saying the motherboard is damaged and they are asking 20000 INR (approx 300 USD). Now the thing is there isn't a single scratch as I had used it in a very careful way and haven't done anything thing to it.The warranty is also expired. I literally feel scammed as paying so much for a phone and it's lifetime is just around 1 and half year. It sucks tbh. And paying so much for that motherboard is useless because even if I sell it the market price for second hand Nexus 6P is less.
Please help me out guys.
Thank you.
R.V
Click to expand...
Click to collapse
Sorry, I don't mean to hijack this thread.
Anyways, my phone lasted 1 year and 2 months, so basically the phones are clocked to fail after warranty.
I suggest you try the 4 core boot image fix if the phone is bootlooping. Have been running it for few months with this jugaad.

Nexus 6p- dead after 1 yr 9 months
Same problem has happened with me. The phone is now dead after using it for 1 year 9 months. Means 43000 for 1 year 9 months.
Please help me out as the huawei service centre is asking for 18k rs. Why i should pay for the problems that everyone is facing after i browsed the forums pages and lot of other websites.
I feel cheated after purchasing this phone. I was alot positive for nexus series. But they are waste.
Even the google support didnt gave a proper reply

Even i am facing the same issue . I also go to know from the service centre that they already had 30 such complaint. The phone was not physically damaged . This is not fare to pay 20,000 INR when we are not responsible for the issue .

jassun16 said:
Having the same problem as yours bro. But they asked me 14000 INR. So I happened to give it to third party service center and they tried to solve the problem, in fact the phone booted up and now it's in bootloop and they suggested me to take it to authorized service center as they couldn't solve the bootloop issue and they say it's a software issue (they took 2200 INR). Hope it gets solved through the software. I'll update when they give an update. If this doesn't work, i'll just buy a pixel 2
Click to expand...
Click to collapse
hey jassun, did the bootloop issue solve? please update what happened??

kat19 said:
hey jassun, did the bootloop issue solve? please update what happened??
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Click to collapse
Hello @kat19, the problem seems to be completely hardware and I should replace my botherboard in order for my phone to work. Since it costs too much for the replacement, I sat quiet and planning on buying a new Pixel 2 device. There is nothing I can do with the software for the device to work.

jassun16 said:
Hello @kat19, the problem seems to be completely hardware and I should replace my botherboard in order for my phone to work. Since it costs too much for the replacement, I sat quiet and planning on buying a new Pixel 2 device. There is nothing I can do with the software for the device to work.
Click to expand...
Click to collapse
But you said that local shopkeeper fixed it and it was only left with some software issue?? That gave me hope for mine.... :/
Silver color here too

if you have a friend in the USA they can request a warranty repair for you if you can get it to them
my mom did this for a friend who also bought it during travel to USA from Peru

kat19 said:
But you said that local shopkeeper fixed it and it was only left with some software issue?? That gave me hope for mine.... :/
Silver color here too
Click to expand...
Click to collapse
Yeah, it seemed to work for sometime that day and later it completely dead. I even confirmed with the shopkeeper that it's completely failed motherboard and it has to be changed in order for the device to work. Sorry!
---------- Post added at 01:45 PM ---------- Previous post was at 01:43 PM ----------
2x4 said:
if you have a friend in the USA they can request a warranty repair for you if you can get it to them
my mom did this for a friend who also bought it during travel to USA from Peru
Click to expand...
Click to collapse
The device is out of warranty. It's almost 1 year and 9 months old. So I'm sure it's not under warranty. Anyways thanks for the suggestion.!

jassun16 said:
..The device is out of warranty. It's almost 1 year and 9 months old. So I'm sure it's not under warranty. Anyways thanks for the suggestion.!
Click to expand...
Click to collapse
Is your bootloader unlocked? Have you tried flashing the 4 core boot image?

Amazon / Op Returns Thread

Thought id create a seperate thread for those who have/ are awaiting a return.
Im waiting for a swap through Amazon due to overheating temp issues as outlined here:
https://forums.oneplus.com/threads/...ad-oneplus-8-pro.1215356/page-3#post-21534037
Amazon currently out of stock, will keep an eye, for those always in same situation we can let each other know when its back in stock.
This is my first OP devie coming from about 10 years of Samsung, HTC and LG , if my replacement has screen or heating issues then sadly the OP experiment will be over.

I'm still waiting for Amazon to get stock for a replacement if it goes past this week though I may just send back for a refund.

nathlynn22 said:
I'm still waiting for Amazon to get stock for a replacement if it goes past this week though I may just send back for a refund.
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Click to collapse
Did they give you an indicator on stock?

thegr812k said:
Did they give you an indicator on stock?
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Click to collapse
1 of the amazon chat support agents just said Amazon aren't selling it I can buy it from the other seller at 1379 I asked if he was mental

nathlynn22 said:
1 of the amazon chat support agents just said Amazon aren't selling it I can buy it from the other seller at 1379 I asked if he was mental
Click to expand...
Click to collapse
Worst case scenario is to just refund though them and purcha through OP when in stock, but i imagine both will come in stock at same time.
I wont buy a 3rd one though, so if my replacement has issues ill go back to my S8 (luckily hadnt sold)

I only used my Oneplus8Pro for about 12 hours then put it back in box. Dont want to risk damaging it before sending back etc.

nathlynn22 said:
I only used my Oneplus8Pro for about 12 hours then put it back in box. Dont want to risk damaging it before sending back etc.
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Click to collapse
When did you start to notice the screen issue

Reuben_skelz92 said:
When did you start to notice the screen issue
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Click to collapse
While using it during the night then checked it in morning in a dark room.

Come on Amazon. Hasnt been in stock since Thursday/ Friday now

nathlynn22 said:
Come on Amazon. Hasnt been in stock since Thursday/ Friday now
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Click to collapse
Ive got a tab open in my chrome with auto refresh Lol, im wondering if it will be May 9th like they was proposing the other week....
I guess once its back in stock on OP it will follow on Amazon

thegr812k said:
Ive got a tab open in my chrome with auto refresh Lol, im wondering if it will be May 9th like they was proposing the other week....
I guess once its back in stock on OP it will follow on Amazon
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Click to collapse
Same I think its will be in stock on oneplus tomorrow and hopefully amazon too

I'm considering buying another phone on Amazon just to compare it to my OP one I have and I'll send back the worst.
Sent from my IN2023 using Tapatalk

Batfink33 said:
I'm considering buying another phone on Amazon just to compare it to my OP one I have and I'll send back the worst.
Sent from my IN2023 using Tapatalk
Click to expand...
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Not a bad shout, what you thinking of trying?

thegr812k said:
Not a bad shout, what you thinking of trying?
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Same 128/12 as I already have.
Sent from my IN2023 using Tapatalk

I've just got off chat with Amazon after my Black 128gb oneplus 8 pro was showing similar screen issue's at night like others have mentioned. The whole green and red/pink when changing brightness up and down, the black bar across top from front camra and this weird black blur on edges of phone when on lowest brightness and pulling down notification bar. I even noticed some image retention were the slider for brightness would be lol anyways the replacement is getting sent tomorrow via hermes and they will be collecting old one too at some point. I just hope the replacement has no issue's. Really wanted to like this phone but if 2nd is the same then will return for a refund and either look elsewhere or just wait until Oneplus actually sort the issue's out.

MIbby18 said:
I've just got off chat with Amazon after my Black 128gb oneplus 8 pro was showing similar screen issue's at night like others have mentioned. The whole green and red/pink when changing brightness up and down, the black bar across top from front camra and this weird black blur on edges of phone when on lowest brightness and pulling down notification bar. I even noticed some image retention were the slider for brightness would be lol anyways the replacement is getting sent tomorrow via hermes and they will be collecting old one too at some point. I just hope the replacement has no issue's. Really wanted to like this phone but if 2nd is the same then will return for a refund and either look elsewhere or just wait until Oneplus actually sort the issue's out.
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Your lucky the 128gb is in stock.
The only thing is theres no other phone out there I want. The missus would be happy with the new sony xperia 1 II but i said she was getting a oneplus like me. Lol. She didnt like the black wanted the green and me green has screen issues.

nathlynn22 said:
Your lucky the 128gb is in stock.
The only thing is theres no other phone out there I want. The missus would be happy with the new sony xperia 1 II but i said she was getting a oneplus like me. Lol. She didnt like the black wanted the green and me green has screen issues.
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Yh i just hope my replacement is a good one as i really liked the phone and was gutted when had screen issue's. The scary thing is it's not just screen problems people are having, quite a few other threads regarding overheating, battery etc. Fingers crossed it'll have no problems otherwise will have to stick with my trusty 7 edge for a little while longer lol

When is item back in stock as i need a replacement?
22:49
Jadeja | Customer Service
what item are you referring to?
J22:50
One plus 8 pro
my item is faulty i would like to have a replacement but you are not showing any stock
?
22:52
Jadeja | Customer Service
I would not be able to guarantee when exactly the item is going to be in stock, you can keep the item in your basket so you can check on it to see if it´s in stock
J22:54
Do you not have any idea?
I will need a refund if you will not replace
22:55
Jadeja | Customer Service
not saying we will not refund, I just cannot guarantee to you when the item will become available. I don´t want to speculate a date with you, you check and it´s not available at that time
J22:57
So there is no way of knowing or finding out if you will ever stock it again?
22:58
Jadeja | Customer Service
no
J22:59

thegr812k said:
When is item back in stock as i need a replacement?
22:49
Jadeja | Customer Service
what item are you referring to?
J22:50
One plus 8 pro
my item is faulty i would like to have a replacement but you are not showing any stock
?
22:52
Jadeja | Customer Service
I would not be able to guarantee when exactly the item is going to be in stock, you can keep the item in your basket so you can check on it to see if it´s in stock
J22:54
Do you not have any idea?
I will need a refund if you will not replace
22:55
Jadeja | Customer Service
not saying we will not refund, I just cannot guarantee to you when the item will become available. I don´t want to speculate a date with you, you check and it´s not available at that time
J22:57
So there is no way of knowing or finding out if you will ever stock it again?
22:58
Jadeja | Customer Service
no
J22:59
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Click to collapse
That's all I have had from them today aswell

When any of you receive your replacements could you please comment if you notice any issues (particularly regarding the screen) and if so / not, when was the manufacture date is?
Wishing you all an easy returns process, I'll likely be attempting this shortly - I find it increasingly hard to see how an OTA will solve the screen issues.