Database Users

My Focus is dead, won't charge, won't turn on, strange smell coming from the battery

I just plugged my Focus to my laptop and after a while when I was going to make a call I noticed it was dead. Tried pulling the battery out and then putting it back on and nothing, what happens is that it vibrates more than the usual when I try to turn the phone on, but it is still dead.
Then I took the battery out again, then put it back on, tried the 3 button hard reset and the screen showed a lot of blue lines in the center of the screen and you can see the SAMSUNG logo but not so clearly.
While I was trying everything to solve the issue, I noticed a strange smell coming from the battery and the pins where the charge goes through the phone. But just the smell, no liquid or something similar.
I am in Costa Rica, so I can't take it to an ATT store. Any suggestions? Someone with a similar problem?

I am one of the few other blessed individuals to have my Focus go haywire and stop working. Only difference is mine would do random hard resets, and then eventually it stopped loading into the phone and stuck on the Samsung logo with crazy vibrations going on. I just sent my phone to the Samsung repair center last week.
At this point, you may want to just call up Samsung directly and talk to them about it. More than likely it will be covered under the manufacturers warranty.
1-800-SAMSUNG (726-7864)
Since you’re in Costa Rica I’m not sure how they would handle it, so I can’t help you there.

Thanks for the info. Yes my Focus was working great, I bought it like 6 months ago and not a single issue until yesterday.
I am not sure if I am covered by any warranty, because I bought it through eBay, so I think not even Samsung directly is covering me...
Well thanks for the help!

jaraya13 said:
Thanks for the info. Yes my Focus was working great, I bought it like 6 months ago and not a single issue until yesterday.
I am not sure if I am covered by any warranty, because I bought it through eBay, so I think not even Samsung directly is covering me...
Well thanks for the help!
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Click to collapse
SOUNDS LIKE YOU HAD A FAULTY BATTER THAT FINALLY SHORTED OUT. HAVE YOU TRIED TO PURCHASE A NEW BATTERY FIRST AND TRYING IT. yOU CAN GO TO THE CELL PHONE SHOP . COM AND BUY ONE FOR UNDER 10.00. I HAVE 2 SPARES FROM THEM AND NOT A PROBLEM. MAYBE YOU SHOULD TRY ANOTHER BATTERY FIRST.

jaraya13 said:
Thanks for the info. Yes my Focus was working great, I bought it like 6 months ago and not a single issue until yesterday.
I am not sure if I am covered by any warranty, because I bought it through eBay, so I think not even Samsung directly is covering me...
Well thanks for the help!
Click to expand...
Click to collapse
If the date of manufacture is less than a year then just call them up and try. I wouldnt mention ebay though.

I am not sure if I am covered by any warranty, because I bought it through eBay, so I think not even Samsung directly is covering me...
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Click to collapse
I actually traded my Samsung Captivate with someone for their Focus on Craigslist. I just sent in my Focus last week to the repair center, and apparently it's already ready, and most importantly covered. I think the end of August marks the one year mark of the Manufacturer’s warranty just an FYI.
Just like jaraya13 said below... do not mention Ebay. Just say you received the phone as a gift. I told them my family member could not find the receipt since they purchased the phone 8 months ago

LS1Jabroni said:
I actually traded my Samsung Captivate with someone for their Focus on Craigslist. I just sent in my Focus last week to the repair center, and apparently it's already ready, and most importantly covered. I think the end of August marks the one year mark of the Manufacturer’s warranty just an FYI.
Just like jaraya13 said below... do not mention Ebay. Just say you received the phone as a gift. I told them my family member could not find the receipt since they purchased the phone 8 months ago
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Click to collapse
Woww this method sounds good! I am going to try something similar. Thanks a million!

A lot of LG G4 users in Thailand -H818P are getting stuck in boot loop issue!!

This month, a lot of LG G4 users in Thailand - H818P are getting stuck in the boot loop issue every day.
The only way is to bring it to LG service center and replace the mother board and they not yet found and the root cause of this problem for a month up to now.
Most is serial lot 505 are being sold in Thailand and found with 10f firmware.
Is someone get the same problem ? What is your country and firmware you are using?
I need how to Restore/Unbrick LG G4 H818P (Bootloop Fix).

Same in Israel - model h815L. Many people have this issue but the local company who is the LG importer here takes their time and do a poor work when changing the motherboard. I read of at least 80 people who had that in here.
Sent from my LG-H815 using Tapatalk

Same problem here with h815EU, bought in Slovakia. Something very similar happened to me - kinda a bootloop - phone starts to LG logo (with unlocked booloader banner) and after ~15sec reboots again and again - luckily I was ableto go insto "download" and recovery and bootloader so I flashed original OpenEU LL droir(10D) - via kdz. After that I was able to boot to android - but after some time it reboots itself and I was back in bootloop. It works that way that after couple of hours on charger and helluva lot autoreboots it starts but again only for couple of minutes, sometimes i was able to install some apps, sometimes only starting google play ended up with bootloop. So now it's in servis, I hope they will fix it or replace, as it is I think memblk error - HW issue.
Please write your experience if you have or had this problem, let we can use it as argument if our warranty repair claims will be denied.
2 extra god & AvivEliyahu: please can you give more info about the probs you mentioned? AFAIK I recently found that even one of developers here was affected by this (or smth very similar) - S3V3N from Poland ( see here: http://forum.androidnow.pl/13118-7-...rp-unlock-bootloader-post85521.html#post85521)

I have h818p.. No problems.. YET

extra god said:
Most is serial lot 505 are being sold in Thailand and found with 10f firmware.
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Interesting.
505 means year 2015, month 05 or may. This is how you can tell when our G4 was made. The first 3 digits of the serial#. You will learn about this useful nugget if you browse the warranty booklet included in the box.
This is the first batch of G4's. These would be people that bought at launch or within a few months from it. Now a days I doubt there is any 505 stock left any more.
When its is said a lot of people i question it. LG has been making many G4's since 2015-05.
If you are among the unlucky few, hit the service centre for a replacement. Might take up to a month but you will get it and for free.
If your model is 505 and more than 3 months have passed without issue then you are probably in the clear.

Just checked SN - its 505KPNY####11 (H815EU) so it's among those from first batch, I bought it sometime @ beginning of june, it worked till begining of november (exactly to - 06.11.) I have unlocked bootloader, but I ready to sue them if they wont fix it &|| repair. I gave it to seller for warranty repair this monday, so I'm waiting for results - I'll keep you posted.

Does Thailand get the SEA version which has unlockable bootloader ?
people facing this problem and who have a variant that has no way to unlock the bootloader have a water tight case.
If you unlocked the bootloader then all bets are off. You are dependent on their goodwill.

don't know about Thailand version (I have H815 EU, bought in slovakia), but I think it depends on local legal regulations - warranty, guarantee repairs. In EU seller is responsible for HW faults not caused by misuse and/or accidental damage(fall from desk etc.) Reality is that device is usually sent to manufacturer or authorised service and they decide. But unlocking bootloader cannot be considered as misuse, at least because unlocking is provided by manufacturer(LG) directly - in case that unlocking was done by some 3rd party app, it might be questionable, but in this case...
2 OneTwelve: Thx for info about 505batch

Very good.
It strengthens my belief that the G4 cannot be bricked with software alone.
It might appear bricked to you but the service centre has the tools to unbrick it.
What if they say they will unbrick it for a fee ?
This fee is actually round trip transport costs to a facility that has the tools and knowledge.
If they say requires a new mobo that suggests a hardware issue. But i am sceptical of this reason.
One month is enough time to send a device back & forth to anywhere in the world.

If they will ask for some reasonable shipping fee, i'll pay that. Hopefully it wont be like on ebay sometimes - some sellers set starting price as 1/10th of item value, but i saw ie. mouse+kbd kombo (worth approx. 100€) for 15€, but shipping was 85€

Today I got the bootloop issue on my G4, I haven't done anything yet, still virgin phone, but it sux give me such problem,will send it for warranty on Monday LG simply ruin its image to me this time.

ayong chia said:
Today I got the bootloop issue on my G4, I haven't done anything yet, still virgin phone, but it sux give me such problem,will send it for warranty on Monday LG simply ruin its image to me this time.
Click to expand...
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First 3 digits of the serial# ?

At last people are being aware of the issue which I have been shouting for long
Sent from my LG-H815 using Tapatalk

One Twelve said:
First 3 digits of the serial# ?
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Click to collapse
505 (First batch production) and sent to LG Service Center to replace the mainboard and really dissatisfied by LG, As the mainboard replacement take more or less around 1 week (WTF!!!) I think my next replacement device will be Samsung again, as Samsung have superb customer service here.

ayong chia said:
505 (First batch production)
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They still have 505 for sale at the end of November ?

One Twelve said:
They still have 505 for sale at the end of November ?
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Am I mentioned that my device was bought at November (Sorry)? I think if I am not wrong that my device was purchased on August.

ayong chia said:
Am I mentioned that my device was bought at November (Sorry)? I think if I am not wrong that my device was purchased on August.
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Click to collapse
ah, i misunderstood what you meant by 'virgin phone'. you mean you did not root. i thought you just bought. it
ayong chia said:
505 (First batch production) and sent to LG Service Center to replace the mainboard and really dissatisfied by LG, As the mainboard replacement take more or less around 1 week (WTF!!!) I think my next replacement device will be Samsung again, as Samsung have superb customer service here.
Click to expand...
Click to collapse
One week is good, usually something like this might take a month.
I would not give up sd card and replaceable battery (forever) for 1 week - 1 month of wait.
You have a backup phone ? use it.

One Twelve said:
ah, i misunderstood what you meant by 'virgin phone'. you mean you did not root. i thought you just bought. it
One week is good, usually something like this might take a month.
I would not give up sd card and replaceable battery (forever) for 1 week - 1 month of wait.
You have a backup phone ? use it.
Click to expand...
Click to collapse
As I said, Samsung have best customer service here, 1 hour or max for 3 days, I was a LG fan, I owned LG G2,G3 & G4 but confirm no G5 for me, They have ruin their image on me

See, this is the thing i don't understand. Every damn phone has issues if you check on the boards. Someone who has used flagships for a few years knows this.
you had no problems with G2 & G3. So really only one out of three gave you trouble.
Are you paying out of pocket for mobo replacement ? no.
has LG refused warranty ? no
You think samsung will be good, but if there is a problem in the future with samsung you will say the same thing.
Then who will you run to

One Twelve said:
See, this is the thing i don't understand. Every damn phone has issues if you check on the boards. Someone who has used flagships for a few years knows this.
you had no problems with G2 & G3. So really only one out of three gave you trouble.
Are you paying out of pocket for mobo replacement ? no.
has LG refused warranty ? no
You think samsung will be good, but if there is a problem in the future with samsung you will say the same thing.
Then who will you run to
Click to expand...
Click to collapse
Never heard that Samsung have such kind of major issue, I was surfed local forum and all said most of serial number from 505-509 are affected (not just a few units), If I am LG, I will do a recall instead of to wait us to get problem and then get repair, I lost all my datas, mobile banking etc, That's the sux thing for me, if they do a recall, then the kind of crappy thing won't happen to their customer!

Huawei Warranty

I purchased a Nexus 6P through Best Buy (US) during May of last year and just recently have encountered a problem with the volume up button being stuck and the power button not locking the phone. These weren't caused by dropping the phone or any specific occurrence like that as far as I can remember. My screen has also been cracked for a while, but that was a separate issue. I called Huawei to check if the button issue is covered by the warranty and they said to fill out a ticket and send pictures and they would let me know. The problem is that I also have a one year warranty through Best Buy, but it would have a service charge attached and I wouldn't be getting a 6P; they would send me a gift card instead. I'd rather have the 6P repaired or replaced than have to buy a different phone through Best Buy, but if it takes too long for Huawei to assess whether or not the phone is under warranty, then the warranty for both will expire and I won't have either. Does anyone have any advice regarding this situation or experience with what Huawei will cover under their warranty?

goodandnicefriend said:
I purchased a Nexus 6P through Best Buy (US) during May of last year and just recently have encountered a problem with the volume up button being stuck and the power button not locking the phone. These weren't caused by dropping the phone or any specific occurrence like that as far as I can remember. My screen has also been cracked for a while, but that was a separate issue. I called Huawei to check if the button issue is covered by the warranty and they said to fill out a ticket and send pictures and they would let me know. The problem is that I also have a one year warranty through Best Buy, but it would have a service charge attached and I wouldn't be getting a 6P; they would send me a gift card instead. I'd rather have the 6P repaired or replaced than have to buy a different phone through Best Buy, but if it takes too long for Huawei to assess whether or not the phone is under warranty, then the warranty for both will expire and I won't have either. Does anyone have any advice regarding this situation or experience with what Huawei will cover under their warranty?
Click to expand...
Click to collapse
Personally I'd go the Best Buy route and get a different phone.

I had a bootloop of death - Google turned me down because I was out of warranty, I was transferred to Huawei, who said I was also out of warranty with them as well. They offered a "repair/replace" service for $164.00 since this has been a known and problematic issue. They told me I would have the phone in 10 business days - for which it would be repaired or, they would just send me a new one to replace it. I just got the device today; its brand news. Battery is good capacity, so far no bugs - we will see though. All and all - if you end up getting the repair/replace option and you can afford to pay the extra cash for a phone you already spent a bunch of extra cash on.... it was worth it.

goodandnicefriend said:
I purchased a Nexus 6P through Best Buy (US) during May of last year and just recently have encountered a problem with the volume up button being stuck and the power button not locking the phone. These weren't caused by dropping the phone or any specific occurrence like that as far as I can remember. My screen has also been cracked for a while, but that was a separate issue. I called Huawei to check if the button issue is covered by the warranty and they said to fill out a ticket and send pictures and they would let me know. The problem is that I also have a one year warranty through Best Buy, but it would have a service charge attached and I wouldn't be getting a 6P; they would send me a gift card instead. I'd rather have the 6P repaired or replaced than have to buy a different phone through Best Buy, but if it takes too long for Huawei to assess whether or not the phone is under warranty, then the warranty for both will expire and I won't have either. Does anyone have any advice regarding this situation or experience with what Huawei will cover under their warranty?
Click to expand...
Click to collapse
Hello,
I don't really want to read all the page, so I'll leave it to you: http://consumer.huawei.com/us/support/warranty-policy/mobile-phone/index.htm
Considering your N6P is almost one year old and all the problems surrounding​ the device at the moment:
Bootloop of death
Defective batteries
I'm not sure if it's worth it. It could last forever, but also fail next month when your warranty will be over...
If you don't loose much between the "service charge" and the Best Buy gift card, I would go that route and start looking for a new device. But that's just me...
Good luck...
mikeygeer said:
I had a bootloop of death - Google turned me down because I was out of warranty, I was transferred to Huawei, who said I was also out of warranty with them as well. They offered a "repair/replace" service for $164.00 since this has been a known and problematic issue. They told me I would have the phone in 10 business days - for which it would be repaired or, they would just send me a new one to replace it. I just got the device today; its brand news. Battery is good capacity, so far no bugs - we will see though. All and all - if you end up getting the repair/replace option and you can afford to pay the extra cash for a phone you already spent a bunch of extra cash on.... it was worth it.
Click to expand...
Click to collapse
Hello,
I would have kept trying and call Google/Huawei. A lot of people got it repaired/replaced even though their warranty ended...
Cheers...

I agree, to keep hammering them for a replacement is the right move. One thing to keep in mind is many of the recent reports about interactions with Huawai have indicated they seem to be trending towards playing hardball. Sooner than later would be my advice on working them for a replacement.
Sent from my Nexus 6P using XDA-Developers Legacy app

I did hammer google for a couple weeks to no avail - now that I have charged the new Nexus 6p from Huawei I have am pleased to report the replacement device they sent me is as good as it was when it was brand new. The device has zero battery degradation, and hasn't had a battery shutdown problem at all even though I was trying to trigger it through going on a walk in the cold this morning while suddenly using the camera. Other than the headache of losing a few pictures and spend $164 that I shouldn't have had to spend in the first place for a hardware malfunction...... I am very pleased to be rocking a solid Nexus 6p
---------- Post added at 08:17 PM ---------- Previous post was at 08:14 PM ----------
CyberpodS2 said:
I agree, to keep hammering them for a replacement is the right move. One thing to keep in mind is many of the recent reports about interactions with Huawai have indicated they seem to be trending towards playing hardball. Sooner than later would be my advice on working them for a replacement.
Sent from my Nexus 6P using XDA-Developers Legacy app
Click to expand...
Click to collapse
Huawei was nothing but quick and efficient with my order. They didn't grant me an out of warranty replacement, but they did get me a new device within a week of their shop receiving it. Also, for posterity, they sent me a Huawei brand pen. HAHAHA. That kinda added insult to injury - just the same - I wouldn't believe all the complaints about Huawei's lack of costumer service - they were quick in all my interactions with them.

mikeygeer said:
I did hammer google for a couple weeks to no avail - now that I have charged the new Nexus 6p from Huawei I have am pleased to report the replacement device they sent me is as good as it was when it was brand new. The device has zero battery degradation, and hasn't had a battery shutdown problem at all even though I was trying to trigger it through going on a walk in the cold this morning while suddenly using the camera. Other than the headache of losing a few pictures and spend $164 that I shouldn't have had to spend in the first place for a hardware malfunction...... I am very pleased to be rocking a solid Nexus 6p
---------- Post added at 08:17 PM ---------- Previous post was at 08:14 PM ----------
Huawei was nothing but quick and efficient with my order. They didn't grant me an out of warranty replacement, but they did get me a new device within a week of their shop receiving it. Also, for posterity, they sent me a Huawei brand pen. HAHAHA. That kinda added insult to injury - just the same - I wouldn't believe all the complaints about Huawei's lack of costumer service - they were quick in all my interactions with them.
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Click to collapse
Hey,
They were just "quick" to ask you some money and nothing else... For something you shouldn't have had to pay for. That's all I see here.
Did you get someone/something telling you it won't ever happen again? Or did they/it also said: goodbye, see you next year? Since they didn't acknowledge the issue, no one knows if they ship crappy batteries/motherboards/phones or if they manufactured new batteries/motherboards/phones which is unlikely.
And this is supposed to be a good customer service? Damn it...
May I ask you what is your build date in bootloader > barcodes? Just so you know what to expect? Also we can have an idea...
Thanks...

I had bought the Nexus 6P from a friend. No receipt or anything. Since my phone bootloop like everyone else , I decided to go into the main boot screen and chose " barcode ". in that screen , it will show seriel # , IMEI # , model # and build date of the phone, which was 03/04/2016. Knowing that the phone was produced back in march , I know that the warranty can't be expired. I decided to call Huawei. The warranty did not expired yet. I was lucky to call in and inquire about getting it repaired.
So if you bought a phone , and not sure of the warranty , go into the recovery screen , toggle through the menu ( recovery, bootloader , start , barcode )and choose barcode to see the detail of the phone and check the production date.

510jungleboy said:
I had bought the Nexus 6P from a friend. No receipt or anything. Since my phone bootloop like everyone else , I decided to go into the main boot screen and chose " barcode ". in that screen , it will show seriel # , IMEI # , model # and build date of the phone, which was 03/04/2016. Knowing that the phone was produced back in march , I know that the warranty can't be expired. I decided to call Huawei. The warranty did not expired yet. I was lucky to call in and inquire about getting it repaired.
So if you bought a phone , and not sure of the warranty , go into the recovery screen , toggle through the menu ( recovery, bootloader , start , barcode )and choose barcode to see the detail of the phone and check the production date.
Click to expand...
Click to collapse
Hello,
Actually it's the bootloader, not the recovery screen... :good:
You can also go on Huawei site and enter your IMEI. It will give you the warranty's period.
Also, you are lucky. Depending on who answer the call at Huawei, they refuse to repair/replace the phone without the receipt.
Cheers...

Sorry for hijacking the thread but I'm suffering from the early shut down and have contacted Huawei who have confirmed the phone is still in warranty until end of this year and have created an RMA.
However they've sent me the envelope to post the phone back but state you need to return with the a copy of the receipt which I don't have as I purchased it from eBay. It was originally purchased from CPW and was unlocked! Can someone please confirm if Huawei accept warranty returns without the receipt?
Note... I'm in the UK and the phone was purchased from CPW in the UK.
Sent from my Nexus 6P using Tapatalk

mchu6am4 said:
Sorry for hijacking the thread but I'm suffering from the early shut down and have contacted Huawei who have confirmed the phone is still in warranty until end of this year and have created an RMA.
However they've sent me the envelope to post the phone back but state you need to return with the a copy of the receipt which I don't have as I purchased it from eBay. It was originally purchased from CPW and was unlocked! Can someone please confirm if Huawei accept warranty returns without the receipt?
Note... I'm in the UK and the phone was purchased from CPW in the UK.
Click to expand...
Click to collapse
Hey,
It seems like it depends who you talk to at Huawei. Some have been asked for a copy of the receipt, some others haven't. Will they repair it if you send it without the receipt though they have asked for one..?
Not sure, as so much people must have sent them N6P lately due to bad batteries and bootloop... I think they are actually trying to find anything they can to refuse the repair for those who are not original owners. At least people who don't own the receipt.
Hoping I'm wrong and you'll get your phone back, up and running..!
Good luck...

My 6p shut down at approx 40% twice last week (on Dirty Unicorn) and according to Huawei, I only have 1 more month of warranty left. I just sent in the pictures, imei and s/n and now they'll send me a label. I plan on flashing the August factory image and locking the bootloader before sending it in, of course.
so...how long will I be without a phone? I don't have a backup.

i have nexus 6p bootloop and iy is in waranty how i can replace it
mikeygeer said:
I had a bootloop of death - Google turned me down because I was out of warranty, I was transferred to Huawei, who said I was also out of warranty with them as well. They offered a "repair/replace" service for $164.00 since this has been a known and problematic issue. They told me I would have the phone in 10 business days - for which it would be repaired or, they would just send me a new one to replace it. I just got the device today; its brand news. Battery is good capacity, so far no bugs - we will see though. All and all - if you end up getting the repair/replace option and you can afford to pay the extra cash for a phone you already spent a bunch of extra cash on.... it was worth it.
Click to expand...
Click to collapse
i have nexus 6p bootloop and iy is in waranty how i can replace it

mmadney said:
i have nexus 6p bootloop and iy is in waranty how i can replace it
Click to expand...
Click to collapse
Have you tried speaking to Google or Huawei about it? Thats really the first and only step. Like I said before I mine was OUT of warranty so I just paid the money for Hauwei to fix or replace the device. Call them! They will ask you questions and take you through the whole process.

Nexus 5x bootloop issue in India

Bought nexus 5x on 19.8.2016 and now it got bootlooped on 31 may 2017. Didn't expected as the phone was running very smooth and suddenly on the usage, it started to get heat up and then went dead after a second. I was trying to switch on it but it was just showing a google logo and then again switches off. Now sent to LG service centre, but the guys are not still receiving the handset in the care. So lets just see what LG guys have excuse for it, still they are saying that we need to replace the mother board, but the part isn't available with us.

Exact same issue happened to me day before yesterday - went to LG service center in my city (kolkata)... They told me the camera module & mother board both needs to be replaced.

rahul4u said:
Exact same issue happened to me day before yesterday - went to LG service center in my city (kolkata)... They told me the camera module & mother board both needs to be replaced.
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Click to collapse
so what did they tell you, is the part available or not ??? In mine case the part is still not available. Its very embarrasing that the nexus phones are such a waste of money.

vinaythakr said:
so what did they tell you, is the part available or not ??? In mine case the part is still not available. Its very embarrasing that the nexus phones are such a waste of money.
Click to expand...
Click to collapse
They just told me to leave the handset with them and they'll contact me within 2-3 with the update on motherboard/camera availability details...

rahul4u said:
They just told me to leave the handset with them and they'll contact me within 2-3 with the update on motherboard/camera availability details...
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Click to collapse
Any news? Actually this is a global problem. I'm in Japan with the issue and have read of same issues all over the world. Problem is mine is a couple months out of warranty. I think it's either hardware or bootloader corruption. Mine finally booted up and I did a factory reset - then on reboot it just went back into boot loop, for like 24 hours now. So frickin bummed.

vinaythakr said:
Bought nexus 5x on 19.8.2016 and now it got bootlooped on 31 may 2017. Didn't expected as the phone was running very smooth and suddenly on the usage, it started to get heat up and then went dead after a second. I was trying to switch on it but it was just showing a google logo and then again switches off. Now sent to LG service centre, but the guys are not still receiving the handset in the care. So lets just see what LG guys have excuse for it, still they are saying that we need to replace the mother board, but the part isn't available with us.
Click to expand...
Click to collapse
I bought this phone on the same date. Rooted and disabled big core because of bootloop fear. It has been a good experience because battery life is amazing after underclocking. Were you on stock ROM or custom ROM?

Even my phone suffered the same problem. They said new motherboard not available and they will contact me once they get it. It has been 3 weeks since they contacted me.

vinaythakr said:
Bought nexus 5x on 19.8.2016 and now it got bootlooped on 31 may 2017. Didn't expected as the phone was running very smooth and suddenly on the usage, it started to get heat up and then went dead after a second. I was trying to switch on it but it was just showing a google logo and then again switches off. Now sent to LG service centre, but the guys are not still receiving the handset in the care. So lets just see what LG guys have excuse for it, still they are saying that we need to replace the mother board, but the part isn't available with us.
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Click to collapse
OMG OMG OMG,what are you saying, i bought on 19.08.2016 and bootlooped on 31.06.2017, but now (23.06.2017)i have new phone, warranty is great in this case for me

Nexus 5x bootloop
puchaa said:
OMG OMG OMG,what are you saying, i bought on 19.08.2016 and bootlooped on 31.06.2017, but now (23.06.2017)i have new phone, warranty is great in this case for me
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Click to collapse
Ha ha it seems a great number game, a coincidence of dates...
So you got a new nexus from LG kya?

vinaythakr said:
Ha ha it seems a great number game, a coincidence of dates...
So you got a new nexus from LG kya?
Click to expand...
Click to collapse
yes surprisingly with new Lg Nexus 5x

Bootloop, LG and Farewell

Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy

My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).

So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries

My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this

You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.

These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.

Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.

My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.

My second 5X died few days ago. Good phone bad quality

Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.

Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?

jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.

Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks

Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.

jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.

Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?

jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.

oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?

jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.

Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.