Software update problem - Moto Z Force Questions & Answers

I bought a used phone. It was on September 2017 I downloaded through mobile data Oct 2017 update. Now I can't download Nov 2017. It hangs download? I've factory reset and cleared cache. WiFi doesn't work on my phone. So I do everything data

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Problem since last update (Bell)

Hello all,
the S4 is my 4th Android cellphone and I also have a few more other Android devices.
Since the last update, I have a few apps that crash to to the main screen with no error message once in a while.
I NEVER had this problem with any of my current or previous Android devices (except the S4 with latest patch, it was fine before the patch btw).
So before I wipe the phone I wanted to know if it was a common problem with the S4 and the latest update.
Thanks.
Note: The phone is stock + CF Root, thats it.
not a common issue no: was your update OTA? First thing I would do is go into recovery and wipe the cache and the davlik cache and re-boot. If the problem persists, you may want to wipe the data -- it sounds to me that the issue is some remnant data from an app that needs updating to the latest firmware -- I presume you've gone into play store and updated all your apps since the OTA update of the firmware?

After last update.

After last update , new TouchWiz from s8 can't install . Before update she's working perfect. I tried to clean catch partition and nothing.
Please help me.
Same here. If you do factory reset and dont sign into your accounts it should let you install it.
clear the launcher data then try again
June update or May
Same problem after factory reset.
In 9 june receive firmware update.
Another problem.

Ota update failed and cannot open wifi

the march security patch is published on 20/4(sooo late) and i downloaded it. I installed it and told me update failed. what the heck. It said it recovered to original version but i can't open wifi. I rebooted into safety mode but can't open wifi. Wifi works well before failed updating. I checked my security patch level and it showed 1st of march version. Can i still get my update again and can the update fix that? what can i do now? i sent an email to ASUS.
Download the latest update from this thread, put it on your sdcard, reboot into recovery and apply the update. Hopefully that'll fix your Wi-Fi issue.
thx my phone works fine now

H990DS Bluetooth crashing

Bluetooth won't turn on, just immediately crashes. The app version is 8.0.0.
I've already tried clearing cache and data on anything related to bluetooth. The bug report says the crash is from a 'java.Lang.UnsatisfiedLinkError' exception.
Android 8.0.0
mk2000 2.2 Kernel
April Security Patch
Factory reset.

Galaxy s7 edge factory reset issue

Hello everyone
Today I factory reset my galaxy s7 edge and it did not turn up with android 6, instead I found it on android 8.0.0 with September 2019 security patch, I didn't update my phone after the reset, I did the factory reset from the settings menu "general management" factory data reset, I had to reset it cuz my storage was always full after I deleted everything from it, it was still full and when I check storage settings, device memory, I see "files" occupate 15 GB I tried diskusage app and cleaning cache apps and everything else but couldn't find them hidden files so I factory reset my device and it did go well since I ended up on android 8, what is the issue here ? Can someone please explain this to me please ? Thanks in advance
MiMDZ said:
Hello everyone
Today I factory reset my galaxy s7 edge and it did not turn up with android 6, instead I found it on android 8.0.0 with September 2019 security patch, I didn't update my phone after the reset, I did the factory reset from the settings menu "general management" factory data reset, I had to reset it cuz my storage was always full after I deleted everything from it, it was still full and when I check storage settings, device memory, I see "files" occupate 15 GB I tried diskusage app and cleaning cache apps and everything else but couldn't find them hidden files so I factory reset my device and it did go well since I ended up on android 8, what is the issue here ? Can someone please explain this to me please ? Thanks in advance
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If ota update is enabled, he can download the update and store it and when you reset the device, he installed this update. This is the single most plausible explanation in this case.
Dark Stranger said:
If ota update is enabled, he can download the update and store it and when you reset the device, he installed this update. This is the single most plausible explanation in this case.
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Click to collapse
Thanks for explaining that to me i was so confused, so basically i can't go back to android 6, right ?
Dark Stranger said:
If ota update is enabled, he can download the update and store it and when you reset the device, he installed this update. This is the single most plausible explanation in this case.
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Click to collapse
Another thing that confuses me is why it chose September 2019 patch update and not another one?
is there anyway to go back to android 6 without flashing the phone? I mean just using the factory reset option and did anyone else get android 8 after factory reset his galaxy s7?
MiMDZ said:
Another thing that confuses me is why it chose September 2019 patch update and not another one?
is there anyway to go back to android 6 without flashing the phone? I mean just using the factory reset option and did anyone else get android 8 after factory reset his galaxy s7?
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Click to collapse
This was probably the most recent version that was stored on your device. Android 6 only custom roms of portals of other devices, because due to the bootloader block, you will not be able to install anything other than the stock version for your device.
Dark Stranger said:
This was probably the most recent version that was stored on your device. Android 6 only custom roms of portals of other devices, because due to the bootloader block, you will not be able to install anything other than the stock version for your device.
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Click to collapse
Thank you very much, much appreciated it ?

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