USB connection not detected by Windows 10 - Essential Phone Questions & Answers

Can anyone suggest how to make windows 10 recognize the phone when connected via USB cable?
Latest official android version and USB debugging enabled.

Which cable are you using for connection to the computer? the cable that comes with the phone is for charging only, you'll need a data cable for connection.
Some users have reported issues when flashing or sideloading using a USB 2.0 cable. The cable included with PH-1 is USB 2.0 and is primarily intended for charging. If you're flashing or sideloading PH-1, we recommend using a high-quality, spec-compliant USB 3.0 (or higher) cable.

ive used both 2.0 and 3.0, but never the 3.1 USB C style. never had an issue, but some of the cables look premium and are cheap crap that connect and disconnect on a whim because the pins arent contacting unless the cable is perfectly straight

I'm using this cable: https://www.amazon.com/gp/product/B01N5KL10L/ref=oh_aui_detailpage_o06_s00?ie=UTF8&psc=1
It is supposed to be a data cable and looks pretty decent.
Are any special drivers required ? ( I have installed the USB driver found on the Essential support page but no dice)

I have those same cables, they are a bit touchy when it comes to staying connected especially in a USB 2.0 port. Make sure you're using a 3.0 port and once it connects, don't move it much. Not a great solution I know but what can you do.

I tend to leave Device Manager open when I install new hardware. It often helps understand the sequence of things. Do you hear the Windows Device Connected Sound? If nothing is showing up there, it's the USB cable

Well.. I got my phone last Wednesday and I just got the issue when I got USB3.0 to USB C cable last Friday. (my main PCs do not have USB-C port)
The symptom is;
connecting USB cable and change connection mode to "file transfer" or MTP, it looked going to connect, but actually failed or disconnected when I tried browse the device or copy files.
After few research, I could resolve the issue.
Here are the what I did.
First, I have to download and install USB driver from Essential home page. (check "Essential Developers" page. I cannot add link here yet because I'm newbie here.)
Second, Now I got connection, but still the connection was unstable especially when I copied big files (about 200~300MB or more). The issue could be resolved after turning on "Disable USB audio routing" option in "Developer Options". (You should enable the "Developer Options" first)
Third, Now I have no problem on Windows PC connection, but I got a problem with Ubuntu 16.04. And I have found the it happens only when I connect it via USB hub. After connecting to PC directly, the issue has gone.
I have no problem on USB connection with my PCs now.

Related

Having some issues with USB recognition

I'm trying to get the one click lag fix 2.0 onto my phone. However I've run into quite a few problems. Everything was fine, I was having no problems with connecting to my computer. However when I connected the USB cable again, the phone receives power from the cable but neither the phone or laptop recognize each other. I tried doing all sorts of things (turning on USB debugging and all that) but to no avail. I decided to try to do the factory reset. While the phone was rebooting the "Found new hardware" bubble popped up and it recognized it but as soon as everything was loaded it was gone.
Then I tried restarting it with USB debugging off and it DID recognize it. However once I restart it like that there is no way to turn USB debugging back on without disconnecting it... and once i do that and activate USB debugging, the phone is not recognized again.
This has been a pretty frustrating ordeal and I have tried it on multiple PCs. I am using the stock cable that came with the phone...
Any ideas?
Same thing happens to me. Stock cable would show up as a device when plugged into multiple computers. I swapped phones but I'm sure its just a cable issue.
Sent from my SGH-T959 using XDA App
Have you downloaded the latest USB driver for the phone from samsung's website?
What OS are you using?
Make sure you plugged your USB cable into USB 2.0.
Also, make sure the USB sliding door is fully opened and locked. The door on the phone could prevent a good connection from taking place.
ConceptVBS said:
Have you downloaded the latest USB driver for the phone from samsung's website?
What OS are you using?
Make sure you plugged your USB cable into USB 2.0.
Also, make sure the USB sliding door is fully opened and locked. The door on the phone could prevent a good connection from taking place.
Click to expand...
Click to collapse
Yes, I do have the latest driver.
I have tried doing this on both Mac (snow leopard) and windows XP (different laptops).
All the connections are good and they are all certainly usb 2.0.

Can't Connect to Windows 7 After 3.1 Update

I'm using the Google I/O Limited Edition Samsung Galaxy 10.1" tablet. Connected and developed with the device fine on my Windows 7 machine until the 3.1 update last night.
Now, when plugging in the USB, the new USB debugging icon (the Android bee) shows up in the tablet's tray. However, Windows 7 doesn't find the device. I've tried power cycling my PC and the tablet. I've tried disabling USB debugging several times. I've installed Kies, but it does not successfully install the required drivers. I attempted to install the driver listed on Samsung's page for the device, but it didn't appear to do anything.
I was actively developing an app for tablets, and this has ground my progress to a halt. Anyone else experiencing this? Have a fix?
Have you tried a different USB port (on hub) or a direct USB port on the motherboard?
cosimoss said:
Have you tried a different USB port (on hub) or a direct USB port on the motherboard?
Click to expand...
Click to collapse
Yeah, that doesn't do anything.
Well mine wasnt working all i did was take the usb out uncheck usb debuggin and plugged it back in and it worked..
Yeah, I've tried enabling/disabling USB debugging, plugging and unplugging the USB. Still nothing.
Again, the behavior I'm getting is that the tablet is indicating that USB debugging is on when I plug the device in. I get the USB debugging icon in the tablet's system tray. But Windows 7 just isn't seeing it. This sure seems to be a driver issue.
Finally got it working. It took doing a factory reset on the device.
I had to turn off usb debugging, then plug usb back in.... tablet said that I had to disable bluetooth, disabled and it worked pefectly! So could it possibly be a problem with bluetooth!?!?

Windows won't recognize my SGS2

Hi,
I have for two days tried getting my PC to recognize my SGS2. With no luck. I want to ROOT my phone.
I am using Windows 7 64-bit and gingerbread v2.3.5
- USB-debugging is turned OFF.
- I have tried to format the SD-card, even used different SD-cards.
- I have tried using another PC, with no luck.
- Tried diffrent versions of Kies; 1.5, 2.0, and 2.1
- Tried diffrent versions of the Samsung Mobile driver; 1.3 and 1.4.8
- Tried using a different USB-cable (the one I'm using, is original and i can see that my phone is charging.)
- I have formatted the phone several times.
- I have tried typing *#7284# and changes the USB setting from Modem -> PDA
- Windows Drivers are up-to-date.
- I cannot see anything in the Device manager.
What else is there to do? Is something wrong with my phone?
Is there any APK, besides from Gingerbreak, that i can use to root my phone?
Cheers
Could you tried it in another PC with Windows XP?
When you plug it in to the USB port... Does the phone start to charge up?
Sounds like a hardware issue, i too have Windows 7 X64 on my laptop and no such problems.
Give a shot with USB debugging to ON.
jnsmahn said:
Hi,
I have for two days tried getting my PC to recognize my SGS2. With no luck. I want to ROOT my phone.
I am using Windows 7 64-bit and gingerbread v2.3.5
- USB-debugging is turned OFF.
- I have tried to format the SD-card, even used different SD-cards.
- I have tried using another PC, with no luck.
- Tried diffrent versions of Kies; 1.5, 2.0, and 2.1
- Tried diffrent versions of the Samsung Mobile driver; 1.3 and 1.4.8
- Tried using a different USB-cable (the one I'm using, is original and i can see that my phone is charging.)
- I have formatted the phone several times.
- I have tried typing *#7284# and changes the USB setting from Modem -> PDA
- Windows Drivers are up-to-date.
- I cannot see anything in the Device manager.
What else is there to do? Is something wrong with my phone?
Is there any APK, besides from Gingerbreak, that i can use to root my phone?
Cheers
Click to expand...
Click to collapse
I had the same problem.
This may sound stupid, but it does work, try another USB port.
I just plugged my USB cable into either one of the front USB ports on my PC (WinXP) and sometimes the phone connected (Debugging ON: phone was an external hard drive. Debugging OFF: phone connected to KIES) and other times it didn't. I tried toggling the Debugging, switching off and on the phone, changing USB cables, uninstalling KIES and then reinstalling KIES.
I finally noticed that the phone worked fine on the front left USB port and not on the front right. I have the same thing happening on my work's PC (only it was the front right port that worked). The rear USB ports didn't work.
I doubt that it is a problem with the PC operating system (I found out later that someone with a Mac had the same problem). It therefore must be with the phone's software recognising a connection with a computer and only wanting to connect through that initial connection port.
fred_up said:
I had the same problem.
This may sound stupid, but it does work, try another USB port.
I just plugged my USB cable into either one of the front USB ports on my PC (WinXP) and sometimes the phone connected (Debugging ON: phone was an external hard drive. Debugging OFF: phone connected to KIES) and other times it didn't. I tried toggling the Debugging, switching off and on the phone, changing USB cables, uninstalling KIES and then reinstalling KIES.
I finally noticed that the phone worked fine on the front left USB port and not on the front right. I have the same thing happening on my work's PC (only it was the front right port that worked). The rear USB ports didn't work.
I doubt that it is a problem with the PC operating system (I found out later that someone with a Mac had the same problem). It therefore must be with the phone's software recognising a connection with a computer and only wanting to connect through that initial connection port.
Click to expand...
Click to collapse
ive noticed this problem too of it only working with certain usb ports and not others on the same pc. Quite annoying when i was trying to use my phone to transfer some files from another computer and the phone wasnt picked up by the computer.
I think it may have something to do with using MTP rather than standard USB mass storage.
Never plug your phone or any other usb powered device into your front USB ports. most of them do not supply full power. As a matter of practice you should always plug your phone into a direct motherboard USB port on the back of your computer.
I had the same problem with my front ports several times on several computers. My first galaxy S1 would not work on my front port either. all problems were solved by plugging into the direct motherboard usb ports.
Why would you turn USB debugging off?
Sent from my GT-I9100 using XDA App
Do you have Administrator rights?
try installing drivers manually on your pc
and then plug the phone ( usb debugging off )
Try 32bit system
Try using a 32bit XP or 7 PC someone I know had the same problem their Win 7 never gave the problem when flashing or connection with their SGS2 for over 6 months. And just the other day they had a problem so they used a XP 32 bit PC connect ok flashed ok once the phone was rebooted they connect to their Win 7 64bit and the PC saw their handset. So what gives
digitlman said:
Never plug your phone or any other usb powered device into your front USB ports. most of them do not supply full power. As a matter of practice you should always plug your phone into a direct motherboard USB port on the back of your computer.
I had the same problem with my front ports several times on several computers. My first galaxy S1 would not work on my front port either. all problems were solved by plugging into the direct motherboard usb ports.
Click to expand...
Click to collapse
I have plugged in many different phones and other devices that take their power from the Front USB ports on my PC. Power has never been a problem. Recognising a device can sometimes be a problem (but the same problem happens with the rear USB ports).
I regularly charge my SGSII via the Front USB port of my PC (both work and home). Quite a few of my workmates now do the same because a spare microUSB cable is much cheaper than a good mains charger and also they can back up their phone and transfer files as well.
This worked for me
1. Unplug the USB cable
2. On the cell phone, dial the following number: *#7284# Once the last # is hit, the PhoneUtil application is launched. Choose USB -> Modem and then USB -> PDA mode. The good mode should be PDA. Even if the mode is PDA, switch to Modem and then back to PDA.
3. Plug the USB cable.
Sometimes if you're not using the cord that came with the phone it won't recognize the phone
I had the same problem with my phone but I found the cord the phone came with and it solved the problem
Sent from my SPH-D710 using XDA App
Try turning off your antivirus first for drivers to install. Worked for me.
Sent from my GT-I9100 using xda premium
I have just installed SiyahKernel 2.3 and Windows 7 Ultimate 64 bits did not recognize my SGS2.
What I did is turn on and then turn off the "USB debug" option. It was off at the beginning but... I did that just in case and...
That solved my problem.
Similar issue
My phone charges when plugged in but won't mount. It worked fine until about a month ago.
I'd similar problem.
My SGS2 couldn't be connected to PC (Windows 7 Ultimate 64bit) by USB cable, but it could be connected via Wi-Fi. I found out, that my, however original, USB cable was faulty (could only supply a juice from USB port ). When I used my wife's cable (she's got SGS2 too), everything was fine: my phone connected to PC, Kies v.2.1.0.11112_41 checked firmware and wanted to update, but couldn't do it, because battery was almost flat - I'm charging it now.
Will see tomorrow, however I was able to connect SGS2 to PC via USB cable
Still having the recognition problem, however you can get around it a number if ways. Use Kies wifi to get files to your phone. Use mobile Odin to flash.
Highly recommend to pay the $2 for pro version, that way it will stay rooted.
Sent from my GT-I9100 using XDA App

Samsung Galaxy S5 USB 3.0 Not connecting

Hey guys, quick question for those of you with the s5, and the usb 3.0 cable.
I am trying to transfer files from my windows 7 pc. with the usb 3.0 cable.
USB 2.0 works just fine, I switch over to usb 3.0, and the phone immediately dissapears from my pc.
Switch back to 2.0, and it reappears.
Is this happening to anyone else?
Maybe you have a faulty usb 3.0 cable. Try with a different usb 3.0 cable. If it's not the cable try on different computer. After that remains only one possibility: a faulty usb connector which means service. BTW you have usb 3.0 drivers installed on your w7?
Sent from my C6833 using XDA Premium 4 mobile app
Yeah i have a problem with the usb 3.0 too..
When i connect my phone via usb 2.0 it works fine but when i connect it via the usb 3,0 its still only shows up as a usb 2.0 device and the both only charge at 98ma :-/ brand new usb 3.0 cable. unistalled usb 3.0 drivers still no luck.
Not_That_Droid said:
When i connect my phone via usb 2.0 it works fine but when i connect it via the usb 3,0 its still only shows up as a usb 2.0 device and the both only charge at 98ma :-/ brand new usb 3.0 cable. unistalled usb 3.0 drivers still no luck.
Click to expand...
Click to collapse
I've got this issue as well....
except when I attempt it on my work PC with W7 x64 it works in USB2.0 and USB3.0 mode. At home on my W7 x64 build it shows up under my computer in USB2.0 mode but disappears when switching to USB3.0 mode....
tried reinstalling drivers and all that jazz and no luck.
tried two USB3.0 cables and neither work on my home rig. i'm stumped
Plug in another USB 3.0 device such as a memory stick into your computer to determine whether the issue originates from the phone/USB cable or your computer. From what you described we cannot identify the root cause!
Sent from my SM-G900W8 using Tapatalk
I had this issue too, then found it was my motherboard being the issue, i turned xHCI to on instead of auto (in the BIOS) and now when i connect my S5 with USB 3.0 cable the option for that mode will show on the phone.
Auto should work but it didn't seem to allow the S5 to trigger it, maybe because the S5 defaults to USB 2.0 and then you say to it to use USB 3.0
I do notice when switching modes the phone will vasish from the computer and then after a moment or 3 show up again
http://www.tonymacx86.com/lion-desk...te-uefi-motherboards-xhci-mode-explained.html
fiddled with bios settings on ASUS mobo... still no luck
a) Click on “Start” and Right Click on “Computer” and select “Manage”.
b) Now select “Device Manager” and Right Click on the individual “USB controller drivers” and select “Uninstall”.
c) Restart the computer and check if the issue persists.
if the cable is a cheap one that claimed to be usb 3.0 from eBay bin it and buy one from a decent retailer or Samsung
thanks for the ideas, tried device manager uninstall and reboot. still no luck. I"m using the provided samsung usb 3.0 cable so no issues there. very frustrating I cant use my phone connection to it's full potential
v2kai said:
thanks for the ideas, tried device manager uninstall and reboot. still no luck. I"m using the provided samsung usb 3.0 cable so no issues there. very frustrating I cant use my phone connection to it's full potential
Click to expand...
Click to collapse
Old thread I know but here is what seems is the answer.
It seems when first connecting the usb it always defaults to usb2, but then can goto the usb settings on the phone afterwards and switch to media usb3 mode. I have not found a way to make it default to usb3 mode.
chrcol said:
Old thread I know but here is what seems is the answer.
It seems when first connecting the usb it always defaults to usb2, but then can goto the usb settings on the phone afterwards and switch to media usb3 mode. I have not found a way to make it default to usb3 mode.
Click to expand...
Click to collapse
Appreciate the post but the issue wasnt actually switching into usb3 mode. That I knew how to do, it was that when I do switch the phone to USB3 mode it disappears from my file explorer and I cannot access the phone storage media unless I switch back to USB2 and then it pops up again in file explorer. I still havent found a solution and have come to the conclusion it is a hardware issue likely tied to my motherboard and have just accepted it and used it in it's limited form
I don't even see any option on my S5 to switch to USB3.....
Is this option device-specific?? I have the international version SM-G900H
Edit: never mind....the cable I had was a fake....
I tested my S5 with a cable from a USB 3.0 external hdd and it worked...
chrcol said:
Old thread I know but here is what seems is the answer.
It seems when first connecting the usb it always defaults to usb2, but then can goto the usb settings on the phone afterwards and switch to media usb3 mode. I have not found a way to make it default to usb3 mode.
Click to expand...
Click to collapse
This is the solution, thank you.
dglaboi said:
I don't even see any option on my S5 to switch to USB3.....
Is this option device-specific?? I have the international version SM-G900H
Edit: never mind....the cable I had was a fake....
I tested my S5 with a cable from a USB 3.0 external hdd and it worked...
Click to expand...
Click to collapse
So are you saying that if the cable is faulty (or in other words, USB 3.0 is not achievable with the current connection) that the USB 3.0 option simply does not appear on the phone? That may explain why I am also only seeing MTP or PTP with a 3.0 cable and hub
Reading these replies and I still don't have a solution.
I have a Lenovo P50 ThinkPad and I normally connect my S5 via USB 2.0, but I'm wanting to transfer about 20gb of files off my microSD card to my machine. When I connect with 2.0, I can't even get the entire folder to show in the navigator window.
I tried to connect to the 3.0 ports, which I use with my external HDD with no problems. I'm even using the same cable.
And yes, it's a legit 3.0 cable.
Still no solution...
Did you find a solution?

USB Type-c port : bugged or broken ?

Hello guys, here is the bug I experience
First of all i'm sure the cable isnt guilty as I tried two different cables, with one of them being new, getting the same result/bug
Whenever I plug something to my usb type-c port, it can ONLY and ONLY charge !
When i plug the phone to a PC, it won't recognize a phone is plugged ! It charges, but I don't have the window where u can choose between MTP, Charging,...
Of course I have enabled : USB Debugging, and switched from "Charge" to "MTP" in dev options
Even the USB otg doesn't work (with "OTG stockage" enabled ofc)
From times to times I could connect the pc to the OP5, but by plugging / unplugging the cable like 20 times... And now it's worse as it doesnt work at all !
It used to work perfectly in the past , is it possible the system can bug to the point this bug appears ? Is the type-c port broken ?
I have the same problem, the USB port can only do slow charging. It doesn't connect to PC/Mac and doesn't dash charge either. Taking it to service center as i'm pretty sure it's a hardware issue with the USB port.
Try downloading OnePlus USB drivers on pc you connected device to. https://www.androidfilehost.com/?fid=673368273298966498
Klawzy said:
Try downloading OnePlus USB drivers on pc you connected device to. https://www.androidfilehost.com/?fid=673368273298966498
Click to expand...
Click to collapse
MTP should work without those.
No it's not an issue with the drivers. The phone used to get detected fine and would do dash charge properly earlier, it suddenly stopped working.
I visited the service center, they confirmed my suspicion, it was an issue with the USB port module. A hardware issue where some of the pins on the USB module stopped working for reason, and as a result phone wouldn't receive connection from the cable. They replaced the module for me and the phone works properly again.

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