Hello,
When I originally purchased my Essential phone through Sprint, the phone had issues with sending and receiving text messages. I would receive multiple copies of the same text repeatedly, which was quite a nuisance. I discovered a fix on this forum that involved a custom APN setting, it worked like a charm.
Following a subsequent update, that custom APN became problematic and I could not connect to mobile data as a result. This was easily corrected by switching back to the original APN. My phone treated the custom APN as the default, so I would periodically have to switch it back. Annoying, but no big deal.
HOWEVER, after the most recent update I've found out that the developers, in their infinite wisdom, decided to lock the ability of the user to edit APN settings.
Now, my phone is locked into a default custom APN that does not allow me to access mobile data.
Does anybody have any advice for how to resolve this issue? Is there a way to completely reset my APN settings, or am I screwed and the only option is to reset the phone to factory settings?
Related
Hi everyone. I have a problem that makes NO sense at all - but it's still a problem. Here goes:
As per recommendation of a number of people around here, and because I do not have a data plan, I have had two APNs for a while now: one was the real orange UK apn I use (let's call this "real") and the other, named "null" was empty (let's call this "fake"), so that I could switch between them and avoid paying most of the time. This worked perfectly up to...
The day I received an sms (perhaps mms? not sure) from 1550. As far as I know that's the number Orange UK spams its users from. There was the text "RockCorps" and a very small attachment (15kb I think). I accidentally pressed the "download" button but did cancel right after. I'm not sure if anything downloaded at all, but I didn't actually notice anything different, except...
My data connection was suddenly on. I could see the GPRS icon, and NetSentry also reported transmitted data. I checked the apn selection screen, which confirmed that my apn was still set to the fake one. But data was being transmitted!
So while I am using a fake, blank APN, gprs goes on and off as it pleases and transmits data.
I find this very alarming (and costly). I have tried to fix the issue by:
*selecting only 2G networks (to be safe)
*turning off always on mobile data
*turning off pretty much any phone setting that have to do w/ mobile data/GPRS.
*deleting ALL apns and re-creating them
*restoring apn list to blank factory setting and then reentering both apns.
NOTHING has worked. The phone still acts as if I have the real apn selected although the fake one is selected.
The ONLY method I've found so far for the phone to stop rogue GPRSing is to delete the real APN from the list. But whenever I add it again, without selecting it, the phone exhibits the same behaviour I describe above.
I'm clueless and a bit worried here. This is not making any sense, and the exact same settings I'm using now were working perfectly exactly up to the minute I opened the aforementioned message. Can anyone please help?
---further phone info----
HTC Magic, w/ cupcake, bought in Greece fully unlocked, with NO settings/added applications added by the carrier. NOT rooted.
Using it in the UK, on Orange mobile pay-as-you-go.
I had to enter mobile data settings myself: only entered GPRS apn (I'm not sure if that's a choice or up to the provider, but I've never seen any edge/3g icons up there).
Hello,
It seems I frequently lose my APN and Mobile data. Every 30-40 mins if not used, it's gone.
I have to go to Settings>More Settings>Mobile Networks>Access Point Names>APN (not set)>and type in: vzwinternet... a few seconds later it pulls the data and works fine. The next time I need it, gone.
I'm running Hyperdrive ROM at the moment but have tested Jellybean, Baja and a few others with the same issue.
I have reformated, deleted and wiped all rom slots in safestrap.
My search of this forum and of google yields me a previous issue similar to this on an LG from 2011, and google reveals people looking for APN settings but no real solution.
Any suggestions are appreciated.
Bonniecal said:
its not big problem. if you can't access the apn then just use the apn of you prepaid.(your phone must be rooted and restarted). but knew that this phone gets the anp automatically.
Click to expand...
Click to collapse
It's not prepaid. It's not a big problem, just annoying. After I set the APN to vzwinternet, I save it. It still does not hold the settings. I am rooted, obviously, had have re-booted, and tried with other roms as well and have the same result.
Hi All,
Please help. I'm a rookie at rooting and have an unlocked Japanese Note 3 through AU (my Japanese service provider). I was in a rush and paid someone to unlock it before heading back to the States last year. The phone works with my AT&T sim card but when I am back in Japan (with Japanese sim) I am constantly being dropped from the network. 4G service usually works for internet, etc, but I cannot make/receive phone calls and only occasionally can send/receive text messages. I need to know if I should re-root the phone (and leave it rooted) or just do a factory reset (or perhaps change some other setting to get things working again)? The problem with a factory reset is that it will probably re-lock the phone and I don't have a code.
Strange Detail:
Whenever I try to dial a number, the name of a Chinese Province shows up under the Contact's Name. This suggested to me some network issue where the phone somehow thinks it's in China (though texts still kinda work...) and doesn't connect correctly to the Japanese network.
Details:
Model: sm-N900J (per the download screen) i believe this means it has a SnapDragon Processor
Knox warranty has been tripped (apparently by the guy I paid to unlock it originally - is that bad?)
Android 4.3 (looks like I'm still in the original version of Jellybean. Should I upgrade to Kitkat or Lollipop?)
Other Issues:
As of two days ago, the phone now restarts after about 5 minutes of use. Like many Note 3 phones, it's always done the occasional random restart (another reason to root?) but now it's making the phone almost unusable. Also, since having the phone rooted/unlocked/re-rooted I always get a series of warnings upon start-up. Typically, standard Samsung apps like S Planner, Calendar Storage, Keyguard and Index Service have stopped. I have never been able to use the Calendar (or other basic apps) since it always crashes. Is this an issue with Knox clashing with something from the original root (I still see SuperSU loaded -but "turned off"- in the apps menu)?
Idealy...
...someone can help me decide the best course of action (Root, Reset, Other), and how to make sure I can connect back up to my Japanese network properly. I think I'd prefer to root since what I want is an unlocked phone that works smoothly, with good battery life, little to no bloatware, a custom theme and a working S pen. If I root, what's the best method (already have SuperSU apparently) and which ROM and version of Android would be the most stable?
Main Issues Recap:
No connection to phone network (or limited 4G internet).
Phone restarts every few minutes.
Many Apps crash upon Start-up.
Thanks in advance!
So, here's an update that someone with a similar problem might find useful...
Japan uses CDMA for voice and GSM for LTE Data. Somehow (probably through using my phone in the states on a GSM network) the phone was no longer connecting to the CDMA network. Since I'd gotten no responses and felt like there was a good chance that a factory reset would not reverse the sim-unlock I'd stupidly paid to have done, I did a factory reset. Despite appearing to have solved my Index Service, Calendar Storage, S Planner crashing issues, I was still having the exact same problem of LTE working but no CDMA network.
Somehow I stumbled on to this website...(well, I'm unable to post as a new user but searching for "How To Fix Samsung Galaxy error while searching for network" should bring it up).
There, I found some really odd directions that solve network error issues. The only part of the instructions I was really able to carry out was take out the battery and simultaneously press the home and power buttons 10 times. I restarted my phone and miraculously was able to place a call for the first time in a year in Japan!
But then I no longer had any data. I figured it had to do with the APN settings being wiped in the strange reset I just tried. But when I went into Settings>More Networks>Mobile Networks there was no longer an Access Point Names option in the menu. There is no longer a "Network Mode" option either. I used to have that set to LTE/WCDMA/GSM but now I only see a System Select option that simply lets me change my CDMA roaming mode from Automatic to Home Only.
I tried searching everywhere for the missing Access Point Names menu to no avail (and almost attempted to try flashing CyanogenMod for the time hoping this would bring back the APN settings menu) but then I realized that I could do a search in the settings app. I searched APN and the option came right up (though it's frustrating that this now appears to be hidden). Using the following settings (copied below) from the AU by KDDI website I created a new APN profile. Now mobile date appears to be working just fine too!
So, now I just need to decide if I want to keep running Touchwiz in Jellybean or use my new found confidence to try rooting and custom roms...
I'm also kind of curious to see that the next phone bill comes in as expected and I'm not being charged for a bunch of crazy usage! Also, any suggestions to help explain how I got into this problem in the first place, or how to clean up any loose ends would be appreciated.
APN Setting for LTE NET for DATA
APN name au.au-net.ne.jp
User name [email protected]
Password au
Authentication type CHAP
I have an Amazon Prime XT1625 on H20 wireless (via AT&T networks) and cannot get the MMS to work. Interestingly, it DID work for a day with the phone in the beginning then stopped working.
Originally purchased back in october. Trying to wipe the AMZN bloat and root the phone I soft bricked it. I followed this thread and unbricked it (http://forum.xda-developers.com/moto-g4/help/soft-bricked-prime-exclusive-xt1625-t3470693/ ). Currently loaded with XT1625-XT1644_ATHENE_RETUS_MPJ24.139 firmware.
The MMS did work the first day and that was it. For the last 3 months no MMS. I have copied both H20 wireless' official recommended APN settings again and again and also tried using the same APN settings from my previous phone (same sim & service), but none are working to either send or receive. H20 wireless customer service eventually gave up and blamed it on the phone saying because it is not an official AT&T phone it works on different MHz - LOL!
Dialed *#*#4636#*#* and messed around with switching "SET PREFERRED NETWORK TYPE" dropdown, cycling through the LTE options (did not perform reboot between each though). Also tried "turning on sms over IMS", but nothing worked.
What's odd is at one point it did work at one point. I do not know if something happened during loading the firmware after the softbrick or something else.
Does anyone have any suggestions on where to start? Of course, I'm hoping it's a hidden switch or menu, but I'm open to reloading new firmware as well. In fact, I was looking to upgrade to Nougat but I see that there are only soaps available and no official release yet, so I wanted to post this first.
Thanks!
Have you tried a factory reset? Sounds like after the soft brick you messed up the MMS service.
GWCAMO said:
I have an Amazon Prime XT1625 on H20 wireless (via AT&T networks) and cannot get the MMS to work. Interestingly, it DID work for a day with the phone in the beginning then stopped working.
Originally purchased back in october. Trying to wipe the AMZN bloat and root the phone I soft bricked it. I followed this thread and unbricked it (http://forum.xda-developers.com/moto-g4/help/soft-bricked-prime-exclusive-xt1625-t3470693/ ). Currently loaded with XT1625-XT1644_ATHENE_RETUS_MPJ24.139 firmware.
The MMS did work the first day and that was it. For the last 3 months no MMS. I have copied both H20 wireless' official recommended APN settings again and again and also tried using the same APN settings from my previous phone (same sim & service), but none are working to either send or receive. H20 wireless customer service eventually gave up and blamed it on the phone saying because it is not an official AT&T phone it works on different MHz - LOL!
Dialed *#*#4636#*#* and messed around with switching "SET PREFERRED NETWORK TYPE" dropdown, cycling through the LTE options (did not perform reboot between each though). Also tried "turning on sms over IMS", but nothing worked.
What's odd is at one point it did work at one point. I do not know if something happened during loading the firmware after the softbrick or something else.
Does anyone have any suggestions on where to start? Of course, I'm hoping it's a hidden switch or menu, but I'm open to reloading new firmware as well. In fact, I was looking to upgrade to Nougat but I see that there are only soaps available and no official release yet, so I wanted to post this first.
Thanks!
Click to expand...
Click to collapse
Had this issue on both my XT1625 (non Amazon) and my wife's Moto G3. turned out the APN settings were not setup correctly so it was accessing the wrong MMS proxy. AT&T is also who our provider (Consumer Cellular) uses. Check with H2O wireless and find out what your APN settings should be and set them up accordingly.
Make the APN settings match the settings on this page.
https://www.h2owirelessnow.com/mainControl.php?page=dataManualConfig
You also know that MMS probably won't go if you have wifi enabled while sending. Many apps have a T-Mobile setting that disables wifi while sending MMS. For grins, disable wifi then try sending the MMS with just data enabled.
Sent from my SM-T530NU using Tapatalk
Tel864 said:
Make the APN settings match the settings on this page.
You also know that MMS probably won't go if you have wifi enabled while sending. Many apps have a T-Mobile setting that disables wifi while sending MMS. For grins, disable wifi then try sending the MMS with just data enabled.
Click to expand...
Click to collapse
This worked: disabling wifi allowed the MMS to send.
Is this a moto g4-carrier specific problem, or universal problem? Is there a work-around to enable both MMS and wifi simultaneously?
GWCAMO said:
This worked: disabling wifi allowed the MMS to send.
Is this a moto g4-carrier specific problem, or universal problem? Is there a work-around to enable both MMS and wifi simultaneously?
Click to expand...
Click to collapse
It's not a G4 problem, it's more the app and I use Textra SMS for that reason but there are several that you can use. You can try that or Chomp which is by the same developer and I believe both are free to try. I actually purchased Textra because I just like the features more. In the MMS settings for both there is a setting called T-Mobile Fix. What it does is when an MMS is coming in or when you're sending one, it will turn off the wifi, send or receive the MMS and then turn wifi back on. I've seen that setting on other SMS apps also.
Tel864 said:
It's not a G4 problem, it's more the app and I use Textra SMS for that reason but there are several that you can use. You can try that or Chomp which is by the same developer and I believe both are free to try. I actually purchased Textra because I just like the features more. In the MMS settings for both there is a setting called T-Mobile Fix. What it does is when an MMS is coming in or when you're sending one, it will turn off the wifi, send or receive the MMS and then turn wifi back on. I've seen that setting on other SMS apps also.
Click to expand...
Click to collapse
Interesting. I haven't seen any issues with WIFI being enabled blocking MMS messages from being sent. I just use the built in Messaging app that coms with opengapps. My wife had an issue on her G3 that prevented her from sending MMS to a group but worked fine for single recipients. It turned out to be APN settings.
But this is good to know should I see any issues in the future.
OK, have had quite the adventure getting this to work.
I did install Textra and selected the "T-Mobile workaround" setting within the app and MMS worked wonderfully. For about one week.
The all of a sudden it stopped working. Phone crashed and upon reboot MMS ceased to work in its entirety.
This got me thinking there must be a conflict somewhere. So I uninstalled Lucky Patcher and HEBF, and lo and behold MMS would send and RECEIVE only upon reboot. Not once the OS was completely booted, but in that sweet spot of 30 seconds after the main screen popped up and the rest of the OS booted. So I'm thinking there is a conflict somewhere. The only other apps I have that require root is Titanium Backup and SuperSU - I don't think these would cause conflict but I suppose I could uninstall and see.
Short of doing a full factory reset, is there some sort of conflict debugging software that I can use to trace the conflict?
GWCAMO said:
OK, have had quite the adventure getting this to work.
I did install Textra and selected the "T-Mobile workaround" setting within the app and MMS worked wonderfully. For about one week.
The all of a sudden it stopped working. Phone crashed and upon reboot MMS ceased to work in its entirety.
This got me thinking there must be a conflict somewhere. So I uninstalled Lucky Patcher and HEBF, and lo and behold MMS would send and RECEIVE only upon reboot. Not once the OS was completely booted, but in that sweet spot of 30 seconds after the main screen popped up and the rest of the OS booted. So I'm thinking there is a conflict somewhere. The only other apps I have that require root is Titanium Backup and SuperSU - I don't think these would cause conflict but I suppose I could uninstall and see.
Short of doing a full factory reset, is there some sort of conflict debugging software that I can use to trace the conflict?
Click to expand...
Click to collapse
I have TB installed and had SuperSU as well when I was on stock. Didn't see any issues with MMS once I got APN setup correctly. Short of doing a factory reset or disabling individual apps you probably don't have any options to find the conflict, if that is the issue.
I just switch my provider to Total Wireless (which piggy backs on Verizon) from Verizon on my 6T, and I am having trouble with my APN. Every time I reboot my phone it reverts to the VZWINTERNET APN, ignoring the TRACFONE.VZWENTP one I saved previously. It has even reverted once or twice without a reboot. I have already spent 3 painful hours on the phone with Total Wireless, and they insist the settings are correct on their end, namely the CDMA-less feature. Despite their despairing customer service, I'm inclined to believe them because my wife has the exact same phone with the same OS version on the same plan, and hers works perfectly. I have tried creating a new APN, but I cannot as every other APN setting is greyed out, including the name field. I attempted to use adb to pull the /system/etc/apns-conf.xml file and change the APN through there, but since my phone is not rooted I have no way to write to the file. I would really like to not factory reset my phone, I would love some more ideas for me to try. I am running Android 9.0.17 build A6013_41_190911