XT1625 MMS Not working - Moto G4 Questions & Answers

I have an Amazon Prime XT1625 on H20 wireless (via AT&T networks) and cannot get the MMS to work. Interestingly, it DID work for a day with the phone in the beginning then stopped working.
Originally purchased back in october. Trying to wipe the AMZN bloat and root the phone I soft bricked it. I followed this thread and unbricked it (http://forum.xda-developers.com/moto-g4/help/soft-bricked-prime-exclusive-xt1625-t3470693/ ). Currently loaded with XT1625-XT1644_ATHENE_RETUS_MPJ24.139 firmware.
The MMS did work the first day and that was it. For the last 3 months no MMS. I have copied both H20 wireless' official recommended APN settings again and again and also tried using the same APN settings from my previous phone (same sim & service), but none are working to either send or receive. H20 wireless customer service eventually gave up and blamed it on the phone saying because it is not an official AT&T phone it works on different MHz - LOL!
Dialed *#*#4636#*#* and messed around with switching "SET PREFERRED NETWORK TYPE" dropdown, cycling through the LTE options (did not perform reboot between each though). Also tried "turning on sms over IMS", but nothing worked.
What's odd is at one point it did work at one point. I do not know if something happened during loading the firmware after the softbrick or something else.
Does anyone have any suggestions on where to start? Of course, I'm hoping it's a hidden switch or menu, but I'm open to reloading new firmware as well. In fact, I was looking to upgrade to Nougat but I see that there are only soaps available and no official release yet, so I wanted to post this first.
Thanks!

Have you tried a factory reset? Sounds like after the soft brick you messed up the MMS service.

GWCAMO said:
I have an Amazon Prime XT1625 on H20 wireless (via AT&T networks) and cannot get the MMS to work. Interestingly, it DID work for a day with the phone in the beginning then stopped working.
Originally purchased back in october. Trying to wipe the AMZN bloat and root the phone I soft bricked it. I followed this thread and unbricked it (http://forum.xda-developers.com/moto-g4/help/soft-bricked-prime-exclusive-xt1625-t3470693/ ). Currently loaded with XT1625-XT1644_ATHENE_RETUS_MPJ24.139 firmware.
The MMS did work the first day and that was it. For the last 3 months no MMS. I have copied both H20 wireless' official recommended APN settings again and again and also tried using the same APN settings from my previous phone (same sim & service), but none are working to either send or receive. H20 wireless customer service eventually gave up and blamed it on the phone saying because it is not an official AT&T phone it works on different MHz - LOL!
Dialed *#*#4636#*#* and messed around with switching "SET PREFERRED NETWORK TYPE" dropdown, cycling through the LTE options (did not perform reboot between each though). Also tried "turning on sms over IMS", but nothing worked.
What's odd is at one point it did work at one point. I do not know if something happened during loading the firmware after the softbrick or something else.
Does anyone have any suggestions on where to start? Of course, I'm hoping it's a hidden switch or menu, but I'm open to reloading new firmware as well. In fact, I was looking to upgrade to Nougat but I see that there are only soaps available and no official release yet, so I wanted to post this first.
Thanks!
Click to expand...
Click to collapse
Had this issue on both my XT1625 (non Amazon) and my wife's Moto G3. turned out the APN settings were not setup correctly so it was accessing the wrong MMS proxy. AT&T is also who our provider (Consumer Cellular) uses. Check with H2O wireless and find out what your APN settings should be and set them up accordingly.

Make the APN settings match the settings on this page.
https://www.h2owirelessnow.com/mainControl.php?page=dataManualConfig
You also know that MMS probably won't go if you have wifi enabled while sending. Many apps have a T-Mobile setting that disables wifi while sending MMS. For grins, disable wifi then try sending the MMS with just data enabled.
Sent from my SM-T530NU using Tapatalk

Tel864 said:
Make the APN settings match the settings on this page.
You also know that MMS probably won't go if you have wifi enabled while sending. Many apps have a T-Mobile setting that disables wifi while sending MMS. For grins, disable wifi then try sending the MMS with just data enabled.
Click to expand...
Click to collapse
This worked: disabling wifi allowed the MMS to send.
Is this a moto g4-carrier specific problem, or universal problem? Is there a work-around to enable both MMS and wifi simultaneously?

GWCAMO said:
This worked: disabling wifi allowed the MMS to send.
Is this a moto g4-carrier specific problem, or universal problem? Is there a work-around to enable both MMS and wifi simultaneously?
Click to expand...
Click to collapse
It's not a G4 problem, it's more the app and I use Textra SMS for that reason but there are several that you can use. You can try that or Chomp which is by the same developer and I believe both are free to try. I actually purchased Textra because I just like the features more. In the MMS settings for both there is a setting called T-Mobile Fix. What it does is when an MMS is coming in or when you're sending one, it will turn off the wifi, send or receive the MMS and then turn wifi back on. I've seen that setting on other SMS apps also.

Tel864 said:
It's not a G4 problem, it's more the app and I use Textra SMS for that reason but there are several that you can use. You can try that or Chomp which is by the same developer and I believe both are free to try. I actually purchased Textra because I just like the features more. In the MMS settings for both there is a setting called T-Mobile Fix. What it does is when an MMS is coming in or when you're sending one, it will turn off the wifi, send or receive the MMS and then turn wifi back on. I've seen that setting on other SMS apps also.
Click to expand...
Click to collapse
Interesting. I haven't seen any issues with WIFI being enabled blocking MMS messages from being sent. I just use the built in Messaging app that coms with opengapps. My wife had an issue on her G3 that prevented her from sending MMS to a group but worked fine for single recipients. It turned out to be APN settings.
But this is good to know should I see any issues in the future.

OK, have had quite the adventure getting this to work.
I did install Textra and selected the "T-Mobile workaround" setting within the app and MMS worked wonderfully. For about one week.
The all of a sudden it stopped working. Phone crashed and upon reboot MMS ceased to work in its entirety.
This got me thinking there must be a conflict somewhere. So I uninstalled Lucky Patcher and HEBF, and lo and behold MMS would send and RECEIVE only upon reboot. Not once the OS was completely booted, but in that sweet spot of 30 seconds after the main screen popped up and the rest of the OS booted. So I'm thinking there is a conflict somewhere. The only other apps I have that require root is Titanium Backup and SuperSU - I don't think these would cause conflict but I suppose I could uninstall and see.
Short of doing a full factory reset, is there some sort of conflict debugging software that I can use to trace the conflict?

GWCAMO said:
OK, have had quite the adventure getting this to work.
I did install Textra and selected the "T-Mobile workaround" setting within the app and MMS worked wonderfully. For about one week.
The all of a sudden it stopped working. Phone crashed and upon reboot MMS ceased to work in its entirety.
This got me thinking there must be a conflict somewhere. So I uninstalled Lucky Patcher and HEBF, and lo and behold MMS would send and RECEIVE only upon reboot. Not once the OS was completely booted, but in that sweet spot of 30 seconds after the main screen popped up and the rest of the OS booted. So I'm thinking there is a conflict somewhere. The only other apps I have that require root is Titanium Backup and SuperSU - I don't think these would cause conflict but I suppose I could uninstall and see.
Short of doing a full factory reset, is there some sort of conflict debugging software that I can use to trace the conflict?
Click to expand...
Click to collapse
I have TB installed and had SuperSU as well when I was on stock. Didn't see any issues with MMS once I got APN setup correctly. Short of doing a factory reset or disabling individual apps you probably don't have any options to find the conflict, if that is the issue.

Related

MMS Problems

Hey, just wondering if those on T-Mobile UK with the HD2 have had any problems with MMS? I've had the phone a couple of months but never tried MMS, until someone tried to send me one the other day. I got the message and when i tapped on it, its asks me to download the pic, i tap download and in the notifications it says unable to download.
I've tried getting T-Mobile to send the settings again to no avail, and have tried the sim in an old phone and MMS works fine. I've tried manually entering the settings and deleting the original ones but still doesn't work.
So i'm thinking its something with the HD2 rather than T-Mobile, but would just like to confirm with someone else's settings. Anyone any ideas?
Proc28 said:
Hey, just wondering if those on T-Mobile UK with the HD2 have had any problems with MMS? I've had the phone a couple of months but never tried MMS, until someone tried to send me one the other day. I got the message and when i tapped on it, its asks me to download the pic, i tap download and in the notifications it says unable to download.
I've tried getting T-Mobile to send the settings again to no avail, and have tried the sim in an old phone and MMS works fine. I've tried manually entering the settings and deleting the original ones but still doesn't work.
So i'm thinking its something with the HD2 rather than T-Mobile, but would just like to confirm with someone else's settings. Anyone any ideas?
Click to expand...
Click to collapse
I'm not having any problems. I did run a custom ROM a while back that displayed the same problems you mention, no matter what I did with the settings it wouldn't send or download. Not had a problem since though. Have you tried running the connection wizard again? (settings tab-menu-all settings-connections-connection setup) Might be worth a go.
Your provider settings govern how your phone handles MMS. You should be able to download the settings automatically, or enter them manually. I'd call them and ask how to configure MMS.
Got it working, tried what leoni1980 said, which i've tried about 10 times last night. And it worked lol, don't know why it just started working but cheers.
I am having the same issues - custom ROM, now won't download MMS.
It's refreshed the settings to -mobile UK, which is a start, but it doesn't seem to want to download
I have had the same issue on some custom roms, just seems that some work and some don't. I use Artemis v27 and not had any problems although I did have to reset my connection setting to start with as posted above. I also have 3G setting set to auto mode, although I don't know if this has anything to do with it.

[Q] Samsung galaxy s4 sgh-1337 will not receive mms or group texts

I am in need of some serious help, I purchased an s4 on craigslist from an AT&T customer. I verified the phone at the store, and it was an active AT&T phone when I bought it. I then transferred my phone number to a new Straight Talk Sim, and put the sim in the galaxy . I set the APN settings to the support reps recommendation, and everything worked besides receiving group texts and receiving mms. I thought it was the APN settings, so I tried every setting I could find recommended on this, and other forums. None of them worked. The solutions I was able to find included rooting my phone, which I don't have time to do. Since I was unable to use the phone how I needed without mms, I gave up with straight talk and ported my number to a AT&T LTE gophone account. I figured that straight talk was the problem, so I was excited to transfer. Well, after porting today, I have faster Internet, but mms and group texts(incoming of both) don't work. I can send mms, but cannot receive it, and I can send group texts, but not receive them. I am using the default att settings that came which the phone as instructed by the rep. In the AT&T store today. If anyone can please assist me in figuring out why this is happening, and what can fix it, I would be greatly appreciative. I did a search for the APN issue before posting this, but what I found was related to getting it to work with straight talk. I just want it to work with ATT now. Thank you in advance for any help..
Is your mobile data turned on while you try to download it? It may seem silly but I didn't realize it had to be on before ;P
Data is on
Data is on, and the outgoing mms and group texting works. On two carriers now, the incoming mms and group texting does not work. Really need a solution for this if anyone can help.
DeadlySin9 said:
Is your mobile data turned on while you try to download it? It may seem silly but I didn't realize it had to be on before ;P
Click to expand...
Click to collapse
go to settings>options>mobile network and make sure that "data services" is turned on then send an mms to yourself and see if that activates it.
Data is on. Something with the phone is going on.....
To my understanding, this has got to be a phone issue. The data has been turned on . The outgoing mms is working. The outgoing group text is working. I have been on two different sims with different carriers, and still have the same issue......
xBeerdroiDx said:
go to settings>options>mobile network and make sure that "data services" is turned on then send an mms to yourself and see if that activates it.
Click to expand...
Click to collapse
I'm having similar troubles:
I CAN send mms,
but I can NOT receive images [although I did when I first set up the phone a few weeks ago, it was automatic image retrieval]
NOW when receiving a mms, a white download button (within a yellow box that gives me the message size + expire info) does not work. I tap "download", and it shows it's trying, but then I keep getting error messages that the download failed.
For purpose of testing the DATA feature of my service & phone I turn off the Wi-Fi.
I'm able to access the internet via data.
I'm able to make calls
I'm able to send texts
I'm able to send mms
However, my phone can NOT retrieve mms sent to me
I've tested repeatedly sending mms to myself. I can send - NOT receive.
Error message: "Message not downloaded - Review message and try again"
I try again, and then the next error message is: "Message download failed"
I don't understand that it worked before seamlessly for a week (after changing APN settings 1x after initial set up of service) and now I can only send, but not receive!?!
I have a factory unlocked AT&T Samsung S4
Using NET10 service with Net10's AT&T Sim Card.
I actually just got off the phone with Net10's Tech Support. Was on the phone over an hour with Service Tech Rep. He was very kind and patient. I had the correct APN settings. We changed some to test = to no avail. Upon my request he gave me different APN settings to try, beyond those that should work for this phone, in case it would work. He stayed with me on the phone while I performed a "Backup & Reset" and then gave me the settings that should apply to my phone. Still the same problems. He concludes that the issue is with my phone.
We do have a local AT&T store. Is there any reset or other options I could request they please do for me????
Thank you in advance for any ideas, guidance that may help!!
PS: My current APN settings from Net10:
Apn name-NET10
Apn- tfdata
MMSC-http : / / mms-tf dot net
Mms proxy-mms3.tracfone dot com
Mms port-80
Fix?
Did you ever figure this out? I have searched high and low and have exactly the same problem, everything works except RECEIVING MMS. I'm on Straight Talk. Please, please, please help!
Why not just Odin the phone to 100% stock. Solution done.
Sent from my SAMSUNG-SGH-I337 using Tapatalk
MMS?
Not sure what that means, but if it will work, please explain. I can root. :good:
did you had an iphone before? make sure to turn/sign off imessage in your previous idevice. IT happened to me as well. ITs one of the damn apply/imessage glitch because when you activated imessage it added your number to their cloud server.
Are you back on straight talk or on att? What messaging app are you using?
Sent from my SAMSUNG-SGH-I337 using Tapatalk
Needmoretime said:
I am in need of some serious help, I purchased an s4 on craigslist from an AT&T customer. I verified the phone at the store, and it was an active AT&T phone when I bought it. I then transferred my phone number to a new Straight Talk Sim, and put the sim in the galaxy . I set the APN settings to the support reps recommendation, and everything worked besides receiving group texts and receiving mms. I thought it was the APN settings, so I tried every setting I could find recommended on this, and other forums. None of them worked. The solutions I was able to find included rooting my phone, which I don't have time to do. Since I was unable to use the phone how I needed without mms, I gave up with straight talk and ported my number to a AT&T LTE gophone account. I figured that straight talk was the problem, so I was excited to transfer. Well, after porting today, I have faster Internet, but mms and group texts(incoming of both) don't work. I can send mms, but cannot receive it, and I can send group texts, but not receive them. I am using the default att settings that came which the phone as instructed by the rep. In the AT&T store today. If anyone can please assist me in figuring out why this is happening, and what can fix it, I would be greatly appreciative. I did a search for the APN issue before posting this, but what I found was related to getting it to work with straight talk. I just want it to work with ATT now. Thank you in advance for any help..
Click to expand...
Click to collapse
I had the same issue.. just figured it out. What u need to do is go to your main messaging screen... press the pop up menu click settings... scroll down to auto receive MMS. check the box and that should fix it

[Q] Did I make a mistake with Net10 (MMS issues) Maybe should go to GoPhone?

So I ported my number from Google Voice to Net10 and grabbed an AT&T micro SIM for my Nexus 4, everything seems to be working fine (voice, text, data, and sending MMS messages) except I can't receive MMS messages no matter what I try... I have tried tons of combinations of APN settings and nothing seemed to work, This seemed like a common issue that most people could get around with Handcent or GoSMS so I tried Handcent and about every possible combination of manual MMS settings in the app I could find, still can't download MMS messages. If anyone has any insight here, that would be great.
On the other hand, I stopped and talked to a salesperson at the AT&T corporate store here, he is pretty sure everything would work properly if I got a micro SIM for Go Phone and used the $60/month unlimited talk/text and 2GB data plan. Anybody tried this and have any issues?
EDIT: So after messing with NET10 tech support for almost 4 hours off and on, speaking to two technicians and a "supervisor", I was told my APN settings were correct, my account was rebuilt twice (or so they said, they had me reboot twice as I did lose all connectivity twice), I could not get MMS receive to work, and they never once strayed from the APN settings on their website (New AT&T) because they said my SIM was too new and not compatible with the old settings, except that with my device I need the APN type field of default,supl,mms to work properly. There final answer was my device was not compatible with their MMS service... Here is the final email I got:
Net - Janet wrote:
You have the correct APN settings on your phone. Please be informed that not all features will work with our BYOP (Bring Your Own Phone) program. We have already performed all the troubleshooting steps needed to resolve your issue and yet, it does not. Once your phone is updated with the correct APN settings, then there's nothing else that we need to do. We just need to ensure that your calling, texting, and browsing features are working. Thanks.
Click to expand...
Click to collapse
acejavelin wrote:
Yes, all those features are working.
So there is nothing else you can do? To the best of your knowledge everything on your end is setup and configured correctly?
Click to expand...
Click to collapse
Net - Janet wrote:
Yes, your account is well-provisioned in our end. Thanks.
Click to expand...
Click to collapse
Guess I will play with it some, and if all else fails, AT&T here I come.

MMS with WIFI on Verizon

Hi All.
Have my MXP on Verizon. Love it. However, I'm currently having some issues - I can't get MMS when I'm on wifi - I get notifications for the messages, and then get "failed to retrieve message" and then it just never shows up.
I'm using the stock messenger app.
I know textra has an option to "fix" T-Mobile (where this happens apparently), but I don't really want to use that because it uses a different text message database than the standard one, so I can't launch tasker events based on SMS/MMS when I use it.
I have unlocked the "secret" menu and enabled HD calling, and I switched my "preferred network type" to LTE/CDMA (since I'm on Verizon) in an effort to allow voice and data concurrently. It seems to be working. Not sure if this causes an error when I'm on wifi.
I also have Adblock Plus. Per this thread I just changed my APN to set MMS port to 8080; I'll see if that affects anything when I get home.
However, as I have not tested this, I am wondering if anyone else has this problem? As I type this, I'm now thinking that I may only see this when sending messages to/from iPhones ... I'll do more testing tonight and update, but I'm hoping someone sees this and is like, "Oh, I know exactly what it is ...."
EDIT:
So this didn't fix anything. I have to turn wifi off to get mms. REALLY ANNOYING. Anyone at all see this and have any solutions? Anything?
Thanks.
never had problems since day 1 if I was on wifi or not to send MMS. Maybe try factory reset.
To my knowledge, you can't get regular MMS over WiFi. You have to have your phone data on too. I have found no solution to automatically turn phone data on when a text comes in. Every solution I found doesn't work for Lollipop.
i just got the same thing but after i updated to 6.0 so figured it was because of the update
So I have cellular data on and wifi on. I don't know if there's a setting I'm missing that turns data off automatically when connect to wifi ... anyone know anything about this?
Either way, if I'm on wifi, I get no MMS whether using default messaging app or hangouts.
There is a know issue with any app that accesses the MMS database on 6.0 ....ie Pushbullet.
Let me see if I can find a link
Found it...
http://www.androidpolice.com/2015/12/09/android-6-0-1-fixes-the-annoying-failed-mms-bug-in-marshmallow/

Can ONLY receive MMS on WiFi calling? (TMobile)

Like the title says, I can only receive MMS over WiFi calling. If I'm not using WiFi calling (which I usually don't) or if im not connected to WiFi at all, I will not receive an MMS message. I will get a notification saying it failed to download. Sending MMS also doesn't work. This is now day 3 I've been using the phone and until now I've had no issues. This morning it worked just fine.
I had a similar issue on my 6T where I couldn't receive MMS on WiFi calling, so my problem now is reversed. To fix that I got an LTE cell spot and disabled WiFi calling.
So far I've tried rebooting, toggling airplane mode, toggling WiFi calling, checking and changing APN, using Textra, and using Google messages. Nothing worked. Any help would be greatly appreciated.
Update: suddenly working again. Strange.
Update part 2: broken again.
Update part 3: FIXED (at least so far, been working for a few days without issue) switching to a different texting app (i.e. Textra or Google messages), and revoking all permissions from stock messaging app like data, WiFi, EVERYTHING. Then disabling the stock app. After this, I haven't had any issues. It seemed to be intermittent before so we'll see how long it lasts. So far this has been the longest stretch without issue.
I have discovered that a bug is causing the issue. It is APN related it seems. To fix it temporarily, I have the default TMobile APN and a second one with the exact same settings. Default doesn't work at all. The second one will work for a few hours. Once it breaks again, all I have to do is enable the default APN, then the one I created again immediately after that. Keep in mind they both have IDENTICAL settings.
weird mine works fine I just sent and received from a friend of mine two photos without issue. If it's TMO USA I'm assuming by the thread I use the stock APN but I duplicate it and change APN protocol and APN roaming protocol to IPv4/IPv6 from it's default settings (I think one defaults to v4 and one to v6).

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