Database Users

SMS and Internet stopped working

Really annoying me... texts and the Internet no longer work.
Did not do anything, and yet they have just stopped working. Reset the phone to default, entered in the correct settings for MMS, WAP, Net again, and still does not work... yet i can make phone calls and receive texts.
Whats going on? sure someone else had this problem...

Cant say I have had this problem myself,I dont mean to be rude but have you checked the settings page>mobile network settings> at the top there is an option to turn on or off mms and data (I know cos I use it to control usage).As for the sms problem Im not sure.Do you use the stock sms app or something else?
Also what network are you on?is it possible your apn is not correct or selected?Sorry for asking all the seemingly obvious questions but its usually where I would start with the same problem.

[Q] MMS question...sometimes it doesn't send

Is anyone else experiencing this? I'm on tmobile..stock jellybean and stock texting app.
sometimes the MMS will go right away..sometimes they will sit for days..and then i send (or recieve) one from someone and suddenly the floodgates open all my 'stuck' MMS messages go.
i dont know this is a defect..or maybe something quirky about tmobile's network..but it seems to happen about once a week the messages get backed up like this.
never had a problem with SMS..i dont think.

Not sure why but i've had that too. The other night sending to my friend on T-Mobile it wouldn't go for hours then i resent it some 9hrs later and it worked fine. I don't think it's a N4 problem per say as i've had that with my SGS2 also. Maybe it's a ROM thing or just carrier issue but wish it wouldn't be so!

I got this experience with MMS:
- when on WiFi than impossible to send;
- only when on Data transfer MMS is send.
Try to manually set the data and not wifi and try.
Good luck.

MMS only send on mobile data connection, thus has been standard behaviour on every Android phone I've owned

makes sense. i'm on/near wifi for most of the day every day so i guess its not going to send until i'm in my car driving somewhere and regular data kicks on

Shouldn't matter as the phone wont use WIFI to send MMS if the APN has "mms" designation it it. You can watch the signal bars and see he up/down arrow in the cellular signal bars vs wifi when trying to send. At least, that's what it does on my phone yet it still just doesn't send once in a while.

shotta35 said:
Shouldn't matter as the phone wont use WIFI to send MMS if the APN has "mms" designation it it. You can watch the signal bars and see he up/down arrow in the cellular signal bars vs wifi when trying to send. At least, that's what it does on my phone yet it still just doesn't send once in a while.
Click to expand...
Click to collapse
did an experiment today; sent 3 MMS (while i'm hooked to WIFI) and 2 of them went..made a phone call before the 3rd one sent..and it got stuck in 'sending' mode.
2 hours later still stuck in 'sending'. i sent a text to that number ...didn't help.
I then sent another MMS..and when i did, it triggered both the new one and the 'stuck' one to go through.
so there you have it..not conclusive but it seems like maybe when its switching between voice and data it can get stuck..and the stock MMS messenging app doesn't seem to be smart enough to resend automatically. it seems like you have to 'jiggle the handle' to get it to go by sending another MMS.
it also seems sending ANY mms (not even to the stuck #) will release all the hung MMS for everyone.

XT1625 MMS Not working

I have an Amazon Prime XT1625 on H20 wireless (via AT&T networks) and cannot get the MMS to work. Interestingly, it DID work for a day with the phone in the beginning then stopped working.
Originally purchased back in october. Trying to wipe the AMZN bloat and root the phone I soft bricked it. I followed this thread and unbricked it (http://forum.xda-developers.com/moto-g4/help/soft-bricked-prime-exclusive-xt1625-t3470693/ ). Currently loaded with XT1625-XT1644_ATHENE_RETUS_MPJ24.139 firmware.
The MMS did work the first day and that was it. For the last 3 months no MMS. I have copied both H20 wireless' official recommended APN settings again and again and also tried using the same APN settings from my previous phone (same sim & service), but none are working to either send or receive. H20 wireless customer service eventually gave up and blamed it on the phone saying because it is not an official AT&T phone it works on different MHz - LOL!
Dialed *#*#4636#*#* and messed around with switching "SET PREFERRED NETWORK TYPE" dropdown, cycling through the LTE options (did not perform reboot between each though). Also tried "turning on sms over IMS", but nothing worked.
What's odd is at one point it did work at one point. I do not know if something happened during loading the firmware after the softbrick or something else.
Does anyone have any suggestions on where to start? Of course, I'm hoping it's a hidden switch or menu, but I'm open to reloading new firmware as well. In fact, I was looking to upgrade to Nougat but I see that there are only soaps available and no official release yet, so I wanted to post this first.
Thanks!

Have you tried a factory reset? Sounds like after the soft brick you messed up the MMS service.

GWCAMO said:
I have an Amazon Prime XT1625 on H20 wireless (via AT&T networks) and cannot get the MMS to work. Interestingly, it DID work for a day with the phone in the beginning then stopped working.
Originally purchased back in october. Trying to wipe the AMZN bloat and root the phone I soft bricked it. I followed this thread and unbricked it (http://forum.xda-developers.com/moto-g4/help/soft-bricked-prime-exclusive-xt1625-t3470693/ ). Currently loaded with XT1625-XT1644_ATHENE_RETUS_MPJ24.139 firmware.
The MMS did work the first day and that was it. For the last 3 months no MMS. I have copied both H20 wireless' official recommended APN settings again and again and also tried using the same APN settings from my previous phone (same sim & service), but none are working to either send or receive. H20 wireless customer service eventually gave up and blamed it on the phone saying because it is not an official AT&T phone it works on different MHz - LOL!
Dialed *#*#4636#*#* and messed around with switching "SET PREFERRED NETWORK TYPE" dropdown, cycling through the LTE options (did not perform reboot between each though). Also tried "turning on sms over IMS", but nothing worked.
What's odd is at one point it did work at one point. I do not know if something happened during loading the firmware after the softbrick or something else.
Does anyone have any suggestions on where to start? Of course, I'm hoping it's a hidden switch or menu, but I'm open to reloading new firmware as well. In fact, I was looking to upgrade to Nougat but I see that there are only soaps available and no official release yet, so I wanted to post this first.
Thanks!
Click to expand...
Click to collapse
Had this issue on both my XT1625 (non Amazon) and my wife's Moto G3. turned out the APN settings were not setup correctly so it was accessing the wrong MMS proxy. AT&T is also who our provider (Consumer Cellular) uses. Check with H2O wireless and find out what your APN settings should be and set them up accordingly.

Make the APN settings match the settings on this page.
https://www.h2owirelessnow.com/mainControl.php?page=dataManualConfig
You also know that MMS probably won't go if you have wifi enabled while sending. Many apps have a T-Mobile setting that disables wifi while sending MMS. For grins, disable wifi then try sending the MMS with just data enabled.
Sent from my SM-T530NU using Tapatalk

Tel864 said:
Make the APN settings match the settings on this page.
You also know that MMS probably won't go if you have wifi enabled while sending. Many apps have a T-Mobile setting that disables wifi while sending MMS. For grins, disable wifi then try sending the MMS with just data enabled.
Click to expand...
Click to collapse
This worked: disabling wifi allowed the MMS to send.
Is this a moto g4-carrier specific problem, or universal problem? Is there a work-around to enable both MMS and wifi simultaneously?

GWCAMO said:
This worked: disabling wifi allowed the MMS to send.
Is this a moto g4-carrier specific problem, or universal problem? Is there a work-around to enable both MMS and wifi simultaneously?
Click to expand...
Click to collapse
It's not a G4 problem, it's more the app and I use Textra SMS for that reason but there are several that you can use. You can try that or Chomp which is by the same developer and I believe both are free to try. I actually purchased Textra because I just like the features more. In the MMS settings for both there is a setting called T-Mobile Fix. What it does is when an MMS is coming in or when you're sending one, it will turn off the wifi, send or receive the MMS and then turn wifi back on. I've seen that setting on other SMS apps also.

Tel864 said:
It's not a G4 problem, it's more the app and I use Textra SMS for that reason but there are several that you can use. You can try that or Chomp which is by the same developer and I believe both are free to try. I actually purchased Textra because I just like the features more. In the MMS settings for both there is a setting called T-Mobile Fix. What it does is when an MMS is coming in or when you're sending one, it will turn off the wifi, send or receive the MMS and then turn wifi back on. I've seen that setting on other SMS apps also.
Click to expand...
Click to collapse
Interesting. I haven't seen any issues with WIFI being enabled blocking MMS messages from being sent. I just use the built in Messaging app that coms with opengapps. My wife had an issue on her G3 that prevented her from sending MMS to a group but worked fine for single recipients. It turned out to be APN settings.
But this is good to know should I see any issues in the future.

OK, have had quite the adventure getting this to work.
I did install Textra and selected the "T-Mobile workaround" setting within the app and MMS worked wonderfully. For about one week.
The all of a sudden it stopped working. Phone crashed and upon reboot MMS ceased to work in its entirety.
This got me thinking there must be a conflict somewhere. So I uninstalled Lucky Patcher and HEBF, and lo and behold MMS would send and RECEIVE only upon reboot. Not once the OS was completely booted, but in that sweet spot of 30 seconds after the main screen popped up and the rest of the OS booted. So I'm thinking there is a conflict somewhere. The only other apps I have that require root is Titanium Backup and SuperSU - I don't think these would cause conflict but I suppose I could uninstall and see.
Short of doing a full factory reset, is there some sort of conflict debugging software that I can use to trace the conflict?

GWCAMO said:
OK, have had quite the adventure getting this to work.
I did install Textra and selected the "T-Mobile workaround" setting within the app and MMS worked wonderfully. For about one week.
The all of a sudden it stopped working. Phone crashed and upon reboot MMS ceased to work in its entirety.
This got me thinking there must be a conflict somewhere. So I uninstalled Lucky Patcher and HEBF, and lo and behold MMS would send and RECEIVE only upon reboot. Not once the OS was completely booted, but in that sweet spot of 30 seconds after the main screen popped up and the rest of the OS booted. So I'm thinking there is a conflict somewhere. The only other apps I have that require root is Titanium Backup and SuperSU - I don't think these would cause conflict but I suppose I could uninstall and see.
Short of doing a full factory reset, is there some sort of conflict debugging software that I can use to trace the conflict?
Click to expand...
Click to collapse
I have TB installed and had SuperSU as well when I was on stock. Didn't see any issues with MMS once I got APN setup correctly. Short of doing a factory reset or disabling individual apps you probably don't have any options to find the conflict, if that is the issue.

Anyone else having issues with MMS on T-Mobile (international version)?

I ordered my OP8P directly from OnePlus, but my MMS doesn't seem to be working. Anyone else had the issue?
I actually got a message that the settings were not correct, and that the correct ones were being sent to my phone (had never seen that before). I looked at the APN info, and it seems to be correct... based on memory.

I'm on T-MOBILE also and received the same message. The phone had an update so I installed and rebooted the phone. All call,text, MMS, data worked like it's supposed to. Try rebooting?

I have issues when connected to WiFi, message comes in but doesn't download

hschreibz7 said:
I'm on T-MOBILE also and received the same message. The phone had an update so I installed and rebooted the phone. All call,text, MMS, data worked like it's supposed to. Try rebooting?
Click to expand...
Click to collapse
I've tried rebooting. Things are a lot better, but I still have some issues with calling out (can't remember the message... will try and get a screenshot next time). If I immediately try again, the call will go out.
I'm also not seeing any wifi calling. The feature is enabled, but it doesn't seem to be working... even on the "wifi calling preferred" setting.

Just wanted to post an update.... still having issues. MMS pretty much never works with wifi on. For this reason, my wifi is off pretty much all day. It never fails that as soon as I turn it on, a picture or group message comes in.
Also, this does not affect SMS or RCS messages, which appear to come in over data somehow.... just MMS.
Need a fix bad.

I'm having the same issues with T-Mobile. I'm leaving wifi off in the meantime. Hope there is a fix soon.

That was supposedly fixed with the last update. What software version are you on?
Sent from my IN2025 using Tapatalk

Hi, not sure if it would make a difference but I'm using Google messages with the chat features enabled. I never noticed anything unusual though but I live in Louisiana. Sorry to hear that. I know there is an option for mobile and wifi (dual-channel network optimization) that I haven't been using. Anyway I hope this clears up for y'all.

I'm on 10.5.6. I just went to t mobile and got a new sim card.. It didn't resolve the issue.

Use Textra app, go into settings for Textra and it has option for TMobile WiFi, works great

Samuel Holland said:
Hi, not sure if it would make a difference but I'm using Google messages with the chat features enabled. I never noticed anything unusual though but I live in Louisiana. Sorry to hear that. I know there is an option for mobile and wifi (dual-channel network optimization) that I haven't been using. Anyway I hope this clears up for y'all.
Click to expand...
Click to collapse
You really, REALLY had my hopes up. It actually makes sense, but it doesn't work. I tried with both on and off... no luck. MMS messages (both inbound and outbound) are stuck until I turn off wifi.
cwalker0906 said:
Use Textra app, go into settings for Textra and it has option for TMobile WiFi, works great
Click to expand...
Click to collapse
I used to use the Textra app, but really prefer Google Messages for it's web app. I am on the PC all day, so it's aggravating to have to pick up the phone all the time. I've tried MS Your Phone, but it's not as easy to use, or as reliable.

I created a thread with a similar (but opposite) issue to what you're experiencing. A friend of mine with an international 8 Pro on TMO is having the exact issue you are.
https://forum.xda-developers.com/oneplus-8-pro/help/receive-mms-wifi-calling-tmobile-t4088673
Didn't get any help from that but you can try the APN trick for a temporary fix until it's patched for real. I also created a thread on Reddit for this and I think I found the solution. I use Textra, but that alone didn't help. Someone on Reddit told me to disable the stock messaging app, as well as revoke it's permissions to everything. Since doing that I'm no longer having issues. It's only been about a day so we'll see how it goes from here.
Hope I could help!

CosMiiK said:
I created a thread with a similar (but opposite) issue to what you're experiencing. A friend of mine with an international 8 Pro on TMO is having the exact issue you are.
https://forum.xda-developers.com/oneplus-8-pro/help/receive-mms-wifi-calling-tmobile-t4088673
Didn't get any help from that but you can try the APN trick for a temporary fix until it's patched for real. I also created a thread on Reddit for this and I think I found the solution. I use Textra, but that alone didn't help. Someone on Reddit told me to disable the stock messaging app, as well as revoke it's permissions to everything. Since doing that I'm no longer having issues. It's only been about a day so we'll see how it goes from here.
Hope I could help!
Click to expand...
Click to collapse
Duplicating the APN worked (of course, I did the whole thing then swiped back, thinking it would save, grr). I'm guessing it won't last long. It's just as easy to disable wifi for it to send... so weird that you're having the opposite problem.
**EDIT**
Nevermind... it didn't work. I was able to send out with wifi on (which I couldn't do before), but my wife's test message wouldn't download until I disabled wifi.
I had frozen the stock messaging app on day one, with tibu. I thawed it, revoked the permissions, and disabled it via settings this time. No luck "Not sent. Tap to try again".

Anyone find a fix for it yet? I thought 10.5.8 would help but I still can't receive or send MMS on WiFi.

mmad81 said:
Anyone find a fix for it yet? I thought 10.5.8 would help but I still can't receive or send MMS on WiFi.
Click to expand...
Click to collapse
Granted, I haven't done any extended testing yet, but I can send/receive MMS now with wifi connected. I upgraded about 4 hours ago, and this is probably the longest I've ever had wifi on.
Now that you've posted this, I'm skeptical it will last, though.
**EDIT**
Yep. MMS is still broken when on wifi. Geez....

mmad81 said:
Anyone find a fix for it yet? I thought 10.5.8 would help but I still can't receive or send MMS on WiFi.
Click to expand...
Click to collapse
The latest update seems to have fixed it for me. I was also having issues receiving calls. Callers would get a busy signal. The update fixed that as well. Maybe try taking your SIM out, reboot, then put it back in and reboot.

That didn't work. I'm finally getting notifications from my sports app after the 10.5.8 update. Just have to fix the wifi now.

Wifi still dies on me, but not with the ! on the icon. Just no traffic. I had to toggle it. But nowhere near as much as it used to. The MMS issue is the only reason I don't leave wifi on. I was really hoping it was fixed.

Same issue here even with most recent updates. MMS will work 1/10 times over wifi (sending & receiving) but not the other 9 times.
Since the update I've also noticed wifi issues - they may have been there before but didn't notice. Wifi seems to hang, I sometimes see a "!" next to the wifi symbol. In many cases I turn WiFi off and the connectivity issue in whichever app is resolved.
So at this point on TMobile there is no reason to keep wifi on, which is unfortunate because with their "5G" I actually get half the speeds of LTE. ?

BoxyBox said:
Same issue here even with most recent updates. MMS will work 1/10 times over wifi (sending & receiving) but not the other 9 times.
Since the update I've also noticed wifi issues - they may have been there before but didn't notice. Wifi seems to hang, I sometimes see a "!" next to the wifi symbol. In many cases I turn WiFi off and the connectivity issue in whichever app is resolved.
So at this point on TMobile there is no reason to keep wifi on, which is unfortunate because with their "5G" I actually get half the speeds of LTE. ?
Click to expand...
Click to collapse
Pretty much everything you said. I'm really upset and disappointed. I'm actually considering returning the phone and going back to the OP7P. Not even sure what the return policy with them is...

Can ONLY receive MMS on WiFi calling? (TMobile)

Like the title says, I can only receive MMS over WiFi calling. If I'm not using WiFi calling (which I usually don't) or if im not connected to WiFi at all, I will not receive an MMS message. I will get a notification saying it failed to download. Sending MMS also doesn't work. This is now day 3 I've been using the phone and until now I've had no issues. This morning it worked just fine.
I had a similar issue on my 6T where I couldn't receive MMS on WiFi calling, so my problem now is reversed. To fix that I got an LTE cell spot and disabled WiFi calling.
So far I've tried rebooting, toggling airplane mode, toggling WiFi calling, checking and changing APN, using Textra, and using Google messages. Nothing worked. Any help would be greatly appreciated.
Update: suddenly working again. Strange.
Update part 2: broken again.
Update part 3: FIXED (at least so far, been working for a few days without issue) switching to a different texting app (i.e. Textra or Google messages), and revoking all permissions from stock messaging app like data, WiFi, EVERYTHING. Then disabling the stock app. After this, I haven't had any issues. It seemed to be intermittent before so we'll see how long it lasts. So far this has been the longest stretch without issue.

I have discovered that a bug is causing the issue. It is APN related it seems. To fix it temporarily, I have the default TMobile APN and a second one with the exact same settings. Default doesn't work at all. The second one will work for a few hours. Once it breaks again, all I have to do is enable the default APN, then the one I created again immediately after that. Keep in mind they both have IDENTICAL settings.

weird mine works fine I just sent and received from a friend of mine two photos without issue. If it's TMO USA I'm assuming by the thread I use the stock APN but I duplicate it and change APN protocol and APN roaming protocol to IPv4/IPv6 from it's default settings (I think one defaults to v4 and one to v6).