Reception issues -- worth trying RMA? - ZTE Axon 7 Questions & Answers

I have an A2017U in the USA using Verizon and just terrible cell reception compared with my Verizon HTC One M9; consistently 5-10 dBm lower, can't get above 1 bar in the city, can't call people or use data inside buildings. The phone is clearly not usable as it was advertised. I have original proof of purchase from March 2017 and wanted to try the RMA process, but thought I would ask if anyone else has tried this and had success? I've read all over about reception issues and I can't tell if it is particular devices or across the board. Is it worth it, or should I cut my losses and go for a different phone?

What is RMA?

hmedved said:
What is RMA?
Click to expand...
Click to collapse
Returning to the manufacturer. In common jargon, RMA = return merchandise authorization.

htsmi said:
I have an A2017U in the USA using Verizon and just terrible cell reception compared with my Verizon HTC One M9; consistently 5-10 dBm lower, can't get above 1 bar in the city, can't call people or use data inside buildings. The phone is clearly not usable as it was advertised. I have original proof of purchase from March 2017 and wanted to try the RMA process, but thought I would ask if anyone else has tried this and had success? I've read all over about reception issues and I can't tell if it is particular devices or across the board. Is it worth it, or should I cut my losses and go for a different phone?
Click to expand...
Click to collapse
It's probably not your phone, in my case I have the Int'l version and it works fine but definitely has slightly lower reception in some places (Although in some cases it has better reception than other phones for some reason). If you'll ask for a replacement first make sure that they have one, because they might, but the axon 7 has been discontinued a long time ago.
I heard that the Axon 7 doesn't fare well with certain US carriers, but I don't know more about that matter

Related

Old HD2 getting TERRIBLE reception!!!

So I got my HD2 about 3 weeks before the official release by T-Mobile, and about 3 weeks ago, my phone has just started to get HORRIBLE reception on both edge and 3G.
So I have tried a few different options such as new roms, radios and Task 29 with no beneficial results. Now I don't know if it matters that my phone is old at all, but I have a feeling it may have something to do with it. My reset button under the battery door is RED instead of YELLOW like I have seen on every other HD2.
Any suggestions or solutions are greatly appreciated!!! Thanks in advance..
Anyone????
Playa4Life352 said:
Anyone????
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Click to collapse
I don't know exactly what's causing it for you, but I think if it doesn't improve after all the steps you've taken, you should go ahead and ask them to get you a replacement...it will almost certainly be from newer stock. If your reception just goes to crap all of a sudden and can't be improved, that should qualify for a warranty replacement under the 1-year allowance.
sirphunkee said:
I don't know exactly what's causing it for you, but I think if it doesn't improve after all the steps you've taken, you should go ahead and ask them to get you a replacement...it will almost certainly be from newer stock. If your reception just goes to crap all of a sudden and can't be improved, that should qualify for a warranty replacement under the 1-year allowance.
Click to expand...
Click to collapse
Thanks for the input.
Also a simple SIM swap could improve reception if nothing else has worked.
xtralongleave said:
Also a simple SIM swap could improve reception if nothing else has worked.
Click to expand...
Click to collapse
I really dont see how a SIM swap can improve RF reception. all a SIM does is store contacts, and generate encryption/authentication keys.
A poor electrical connection to the antenna or faulty electronics in the RF portion of the phone would likely cause this problem
A good wack into your palm though not hard enough to crack the glass might be enough to reseat any poor electrical connections to the antenna.

Went to 2.2 and phone signal turned for the worse

was one of the people that flashed the leaked ROM (.3) to the EVO and soon after my speaker phone failed(Sprint tech says it was completely fried.) One day after having speaker phone replaced my signal went to crap. signal jumps to great and then drops to nothing leaving me feeling like I am on AT&T. Sprint tech did a freq test and concluded my antenna was bad. If it was bad, why would I have a great signal one second then nothing...? Any ideas!!? BTW I am on 2.2 .6 now thanks to Pojo and signal still sux
Idk, when I upgraded to the latest radio my signal crapped, even when I tried to downgrade it's still crap
they actually replaced just your speakerphone instead of replacing the entire phone?
A guess
I would venture to guess that if Sprint said that your radio was bad, then since it works part of the time that it is a physical hardware issue. That the radio is just a little out of specifications. Heat probably would make it worst. No version of the "radio" is going to fix the hardware.
Why didn't they just replace your phone?
cnstarz said:
they actually replaced just your speakerphone instead of replacing the entire phone?
Click to expand...
Click to collapse
Yes, Not a big deal though... quick change out right in the repair shop
weidnerj said:
I would venture to guess that if Sprint said that your radio was bad, then since it works part of the time that it is a physical hardware issue. That the radio is just a little out of specifications. Heat probably would make it worst. No version of the "radio" is going to fix the hardware.
Why didn't they just replace your phone?
Click to expand...
Click to collapse
They are going to replace the phone, but as many of you know they are out of stock everywhere... Have one shipping from advance replacement and if that doe snot go well, I have one being shipped to the store for pickup later this week. Should have my bases covered. Praying for a good refurb!

Replacement

Just called tmobile, I have to mail my phone back and then send them tracking for them to send me a new phone?? They said I couldn't bring it to a tmobile store cause of point of sale... ugh this is bs
For those getting replacements, is this what you are doin?
Sent from my T-Mobile G2 using XDA App
XfrostX said:
Just called tmobile, I have to mail my phone back and then send them tracking for them to send me a new phone?? They said I couldn't bring it to a tmobile store cause of point of sale... ugh this is bs
For those getting replacements, is this what you are doin?
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
What is the reason you are replacing?
yes this is what I'm doing... i ordered a new phone yesterday, will be delivered by tomorrow according to UPS
I have not needed my G2 replaced under warranty but I have done two swaps on my vibrant so far and both times they have sent a phone first and then I return the defective unit.
kmmxracer said:
What is the reason you are replacing?
Click to expand...
Click to collapse
Random drops (Edge > 3G > No Data) of signal (without moving). Getting 0 signal when it switches to 3g but when it switches to edge i get full bars. Never did this on my nexus, so I am assuming it is a defect.
I bought the phone out right for the whole price since I'm not on contract. So what I did was went to the local tmo store, bought a new one, checked the hinge and all that, transferred my jam packed memory card, then dropped the old one in the UPS box and returned it under the buyers-remorse policy.
As I understand though, if you bought your phone at a discount you had to drop it in UPS first so that they could reactivate your eligibility for the discount.
My replacement phone actually not only has a functioning hinge, but I'm convinced it runs faster.
lucidpriest said:
I bought the phone out right for the whole price since I'm not on contract. So what I did was went to the local tmo store, bought a new one, checked the hinge and all that, transferred my jam packed memory card, then dropped the old one in the UPS box and returned it under the buyers-remorse policy.
As I understand though, if you bought your phone at a discount you had to drop it in UPS first so that they could reactivate your eligibility for the discount.
My replacement phone actually not only has a functioning hinge, but I'm convinced it runs faster.
Click to expand...
Click to collapse
So is you hinge a lot better?? I bought mine new in bow on craigs list. I wonder how I could replace mine.
I bought it off contract too, so did you just go to the tmobile store say u want a new one and just bought it there (meaning a 1000 $~ balance on your account until they get ur broken one ?
Sent from my T-Mobile G2 using XDA App
Some T-Mo stores can replace it for you. I know I did with my G1 several times. Not all stores have that capability though. Also inventory may be an issue. Call up the ones in your area and ask if you can do a warranty exchange in their store.
I have to do the same thing to get my replacement. Also had the dropping of signal issue, ups tracking says it's already in chicago so I should be getting up bright and early tomorrow to get it. Hopefully this hinge is sturdy!
Sent from my T-Mobile G2 using XDA App
Gerson2407 said:
I have to do the same thing to get my replacement. Also had the dropping of signal issue, ups tracking says it's already in chicago so I should be getting up bright and early tomorrow to get it. Hopefully this hinge is sturdy!
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
report back with results, please!
Fyi, I've gotten the random signal drops while on 'WCDMA preferred' and it would drop to 0 bars then come back, on 'WCDMA Only' it never did this . Both tests were done in the same area of perfect hspa+ coverage. This is leading me to believe it to be a software/firmware issue.
To clarify, I'm referring to my G2, not my N1
Sent from my Nexus One using XDA App
I had to go through the same ridiculous process. The rep I spoke to said that I could call back with the tracking number, and then just walk into a retail T-Mo store, have them call CS and get the same price on the phone.
Well, needless to say, that didn't work at all.
Now I'm waiting for what will probably be my second busted-hinge-G2.
Ironically, they just supposedly 'fixed' the Vibrant.
I have the same signal issues and am considering sending for a replacement. My signal will fluctuate and drop completely in places where my MT3G could hold a consistent signal. That also goes for constant switching between GPRS, Edge, and 3G. When trying to listen to streaming radio I get connection errors that I never got before with my old phone.
Judging from the number of people having this issue I don't think I have a "defective" phone per se, just that the G2 radio sucks in general.
I just wanted to add that my first G2 would also constantly jump between 3G and EDGE (more so than the Vibrant and more than the MT3G).
I guess we'll see if #2 is any better.
Nevermind.
I'm not too happy with my phone, considering i paid over $400 for
Would be sending the device back in..
May wait for the new MyTouch which has a front camera and Wi-Fi hotspot feature..
Don't care much about a Physical Keyboard...
Just want to reiterate: PLEASE report back if your replacement phone has better signal reception. I too have the weird problem(?) of my G2's signal fluctuating very often.
It would be very helpful to know if this is a defect of some sort or if the G2 just has a much more sensitive radio.
Well, I went ahead and arranged for my G2 to be sent back for a replacement.
While I was on the phone with the rep I was holding my G2 in one hand and my wife's in the other. Hers fluctuated between 3 & 4 bars and mine between 0 & 2 bars and my data connection kept going from H -> G -> E -> H.
Yesterday I had my phone turn off by itself -- not reboot, just turn off. I've also had multiple occasions where EVERY SINGLE APP I tried to open force-closed and I had to reboot the phone. My wife hasn't had any of these problems with hers so I'm hopeful.
To add insult to injury the CSR that I talked to said that there were no reports of these problems from other customers; I (politely) called BS and pointed towards these and T-Mobile's very own forums. At least the 14-day buyer's remorse resets with the replacement...
I just received a replacement G2 today and was I disappointed!!!!!!!!11 The hinge was even looser than the first one and the signal fluctuation was even more pronounced. The first one would drop from 4 bars of H immediately to 3 bars of G to 2 bars of E and then I bar of H and then to no signal, and so on. A real hassle connecting to Market and downloading something is a real adventure. The replacement fluctuates even more!!!!!!! I called T Mobile and they said they were putting me on a new connection that was needed for the G2 but would not increase my bill. So far it is worse if that is possible, T Mobile also said it would help my Vibrant and my Nexus One as well but so far that is not happening. What a major disappointment on a Phone that could be the Super phone.
Cannot believe they would put out a radio this bad on what was suppose to be a flagship phone for TfMobile. One that they have touted as fastest downloads speeds in the west. I have 14 days to make up my mind but I dont believe they will put out a fix for the problems any time soon. Perhaps not till next YEAR!!!!!. If then

Sprint won't fix defective LCD, I'm ready to jump ship

UPDATE: Sprint resolved this issue by giving me a brand new phone. See this post.
---
I bought my EVO on launch day in June, and have been plagued with problems. The USB port broke, the power button area was split (a widely reported problem), the screen had light leaked because of the defective gasket problem HTC acknowledged, and 4G would get a lock, then fail moments after (where my friend's EVO had 3/4 bars and could hold indefinitely). I took it to a 3 different Sprint repair facilities, and NOT ONE OF THEM would deal with it. They told me it was cosmetic, and the 4G problems were because "the 4G network was buggy". Heh, I like how they dis their own network as an excuse to avoid repairs.
Finally I got my local reseller to RMA it, and picked up the refurb EVO (HW 002, like my old one) that worked great - until I saw the display. It has a big bright spot on it (the infamous "b spot"), with a darkened area around it, and dark vertical lines running down the display. I took it in to a Sprint repair center, and the guy there shrugged and said "the majority of EVO's have that, that's just the way they are." I told him no, it only affects HW 002 units with Novatek displays - he immediately shut up since he knew I wasn't just another clueless customer. I pointed to the 4 live units on display, and cited the 5 friends/family I know that have EVOs, all with perfect displays, including the one I had before I RMA'd it. He looked at me with a dumbfounded look and had nothing to say. I asked how 1 out of 11 affected was considered "the majority" and again got a moronic look with no explanation, and he repeated "it's not Sprint's policy to replace any LCD unless text is completely unreadable on all areas of it." I asked if I just paid the freakin' $35, could I get a new LCD and be done with it? He said "I dunno, it's the luck of the draw. It'll probably have the spot too."
I'm so pissed off I feel like I'm going to have a heart attack. I've never seen a company show such blatant disregard to their customers satisfaction than Sprint. It took me MONTHS to get my old issues resolved, and they replaced it with a device that's defective too. I don't care what anyone says, when I paid $300 of my hard earned money, it was for the proper, fully functional phone advertised. So why am I supposed to hold up my end of the deal, when Sprint failed to deliver on what I purchased?
Thanks for reading.
TheMatrixx said:
Hello,
I bought my EVO on launch day in June, and have been plagued with problems. The USB port broke, the power button area was split (a widely reported problem), the screen had light leaked because of the defective gasket problem HTC acknowledged, and 4G would get a lock, then fail moments after (where my friend's EVO had 3/4 bars and could hold indefinitely). I took it to a 3 different Sprint repair facilities, and NOT ONE OF THEM would deal with it. They told me it was cosmetic, and the 4G problems were because "the 4G network was buggy". Heh, I like how they dis their own network as an excuse to avoid repairs.
Finally I got my local reseller to RMA it, and picked up the refurb EVO (HW 002, like my old one) that worked great - until I saw the display. It has a big bright spot on it (the infamous "b spot"), with a darkened area around it, and dark vertical lines running down the display. I took it in to a Sprint repair center, and the guy there shrugged and said "the majority of EVO's have that, that's just the way they are." I told him no, it only affects HW 002 units with Novatek displays - he immediately shut up since he knew I wasn't just another clueless customer. I pointed to the 4 live units on display, and cited the 5 friends/family I know that have EVOs, all with perfect displays, including the one I had before I RMA'd it. He looked at me with a dumbfounded look and had nothing to say. I asked how 1 out of 11 affected was considered "the majority" and again got a moronic look with no explanation, and he repeated "it's not Sprint's policy to replace any LCD unless text is completely unreadable on all areas of it." I asked if I just paid the freakin' $35, could I get a new LCD and be done with it? He said "I dunno, it's the luck of the draw. It'll probably have the spot too."
I'm so pissed off I feel like I'm going to have a heart attack. I've never seen a company show such blatant disregard to their customers satisfaction than Sprint. It took me MONTHS to get my old issues resolved, and they replaced it with a device that's defective too. I don't care what anyone says, when I paid $300 of my hard earned money, it was for the proper, fully functional phone advertised. So why am I supposed to hold up my end of the deal, when Sprint failed to deliver on what I purchased?
Now that Verizon's LTE network is in my area, it absolutely whoops Sprint's corny 4G, I'm ready to cancel my lines, suck up the ETF, and go to Verizon when they release an LTE phone. I know Verizon costs more, but in the end, Sprint just couldn't be any worse for me at this point. I spend hours and hours everyday doing things on my EVO, and I won't do it staring at a defective LCD.
I guess there's a reason Sprint's idea of a "good" quarter is merely a LOSS of nearly $1,000,000,000.
Thanks for reading.
Click to expand...
Click to collapse
Not sure where you live but I ran over my screen with my skate board and they replaced the entire screen and lcd for free.. I live in ga, also call asurian if it has not been 30 days they have to replace it
Sent from my PC36100 using XDA App
Crack the screen, then they will replace it free.
I left Verizon for the same reason dude, not to mention the wallet rape they were giving me.
The grass isn't greener there just becuase you're pissed here.
One tech doesn't = the service of the company, screw his opinion & demand one with a better screen, that simple, take it up to a manager if need be.
BTW VZW insurance is high, if it ****s up, you're pretty much handed to Asurion & it will cost.
TheMatrixx said:
Hello,
I bought my EVO on launch day in June, and have been plagued with problems. The USB port broke, the power button area was split (a widely reported problem), the screen had light leaked because of the defective gasket problem HTC acknowledged, and 4G would get a lock, then fail moments after (where my friend's EVO had 3/4 bars and could hold indefinitely). I took it to a 3 different Sprint repair facilities, and NOT ONE OF THEM would deal with it. They told me it was cosmetic, and the 4G problems were because "the 4G network was buggy". Heh, I like how they dis their own network as an excuse to avoid repairs.
Finally I got my local reseller to RMA it, and picked up the refurb EVO (HW 002, like my old one) that worked great - until I saw the display. It has a big bright spot on it (the infamous "b spot"), with a darkened area around it, and dark vertical lines running down the display. I took it in to a Sprint repair center, and the guy there shrugged and said "the majority of EVO's have that, that's just the way they are." I told him no, it only affects HW 002 units with Novatek displays - he immediately shut up since he knew I wasn't just another clueless customer. I pointed to the 4 live units on display, and cited the 5 friends/family I know that have EVOs, all with perfect displays, including the one I had before I RMA'd it. He looked at me with a dumbfounded look and had nothing to say. I asked how 1 out of 11 affected was considered "the majority" and again got a moronic look with no explanation, and he repeated "it's not Sprint's policy to replace any LCD unless text is completely unreadable on all areas of it." I asked if I just paid the freakin' $35, could I get a new LCD and be done with it? He said "I dunno, it's the luck of the draw. It'll probably have the spot too."
I'm so pissed off I feel like I'm going to have a heart attack. I've never seen a company show such blatant disregard to their customers satisfaction than Sprint. It took me MONTHS to get my old issues resolved, and they replaced it with a device that's defective too. I don't care what anyone says, when I paid $300 of my hard earned money, it was for the proper, fully functional phone advertised. So why am I supposed to hold up my end of the deal, when Sprint failed to deliver on what I purchased?
Now that Verizon's LTE network is in my area, it absolutely whoops Sprint's corny 4G, I'm ready to cancel my lines, suck up the ETF, and go to Verizon when they release an LTE phone. I know Verizon costs more, but in the end, Sprint just couldn't be any worse for me at this point. I spend hours and hours everyday doing things on my EVO, and I won't do it staring at a defective LCD.
I guess there's a reason Sprint's idea of a "good" quarter is merely a LOSS of nearly $1,000,000,000.
Thanks for reading.
Click to expand...
Click to collapse
First of all I don't know why people think the Verizon LTE "whoops Sprint's 4g network". [Is it because their commercials say so?]
However, I've never understood how people have these horror stories and I, to be completely honest, don't believe these stories or at the very least believe there is more to it.
Because I've never, ever, ever had an issue with Sprint's customer service in Eight, yes EIGHT, years of being with them.
That all being said, dial *2.
Explain your situation.
Explain you're upset.
They will correct it.
bwcorvus said:
Crack the screen, then they will replace it free.
Click to expand...
Click to collapse
+1 crack it
If you are willing to pay the higher prices, Verizon will soon be dropping their version of the Desire HD. Pretty much a updated version of the EVO with all the second gen hardware.
mattykinsx said:
First of all I don't know why people think the Verizon LTE "whoops Sprint's 4g network". [Is it because their commercials say so?]
However, I've never understood how people have these horror stories and I, to be completely honest, don't believe these stories or at the very least believe there is more to it.
Because I've never, ever, ever had an issue with Sprint's customer service in Eight, yes EIGHT, years of being with them.
That all being said, dial *2.
Explain your situation.
Explain you're upset.
They will correct it.
Click to expand...
Click to collapse
I don't doubt the story, but I WILL agree that in over 15 years as a Sprint customer, I have never, EVER let them get the better of me, after all, "I" am the customer! What I believe is that people are not willing to get on the phone and then not accept no for an answer. You have to be patient, but you will get what you want.
First, Sprint CS will put you through the usual where they won't accelerate the problem to a supervisor unless you've spoken to the CS rep for an half hour or so. But I have found if I call CS late afternoon-early evening (Eastern) that I get English-speaking, knowledgeable reps from the US, not a call center overseas... if even then you don't get satisfaction, hang up and call CS and immediately ask to be connected with Customer/Account Retentions, that'll usually end the problem.
Fact is, I have even demanded compensation for my HOURS spent on the phone fixing a problem and have received it... and more!!! It all depends on how you handle the problem, who you talk to and what you are willing to settle for.
Good luck!
Regards,
mattykinsx said:
First of all I don't know why people think the Verizon LTE "whoops Sprint's 4g network". [Is it because their commercials say so?]
However, I've never understood how people have these horror stories and I, to be completely honest, don't believe these stories or at the very least believe there is more to it.
Because I've never, ever, ever had an issue with Sprint's customer service in Eight, yes EIGHT, years of being with them.
That all being said, dial *2.
Explain your situation.
Explain you're upset.
They will correct it.
Click to expand...
Click to collapse
I've read nothing but glowing reviews of LTE, including consistently realistic speeds near 10Mb/s down and 6Mb/s up. One reviewer even went *over 30Mb/s* down.
As for Sprint, 3-6Mb/s down and 1Mb/s up is the advertised range, with my personal best being 2.32Mb/s down and 0.6Mb/s up. So to give Sprint the benefit of the doubt, and to assume the best speeds currently possible, that's comparing 6 down/1 up to LTE's 30 down/12 up. If that's not a whooping, I don't know what is.
I'm very glad you haven't had any problems with Sprint's service, but just because you haven't doesn't mean no one else has. My local store has two google reviews, both 1-star, warning people not to go there, or even Sprint in general. Googling for carrier customer service reviews shows Sprint on par with MetroPCS and TracFone. Every time I've ever spoken to customer service, I've been sent to the same foreign call center with accents so thick I can't understand a word they were saying. My favorite is when I had to RMA my Hero, and got a refurb with a broken trackball and the foreign rep INSISTED no Sprint phone had a trackball. When I explained it to him, he finally got exasperated and said "I don't know what this company sells! Talk to my supervisor!" and I was disconnected.
TheMatrixx said:
I've read nothing but glowing reviews of LTE, including consistently realistic speeds near 10Mb/s down and 6Mb/s up. One reviewer even went *over 30Mb/s* down.
As for Sprint, 3-6Mb/s down and 1Mb/s up is the advertised range, with my personal best being 2.32Mb/s down and 0.6Mb/s up. So to give Sprint the benefit of the doubt, and to assume the best speeds currently possible, that's comparing 6 down/1 up to LTE's 30 down/12 up. If that's not a whooping, I don't know what is.
I'm very glad you haven't had any problems with Sprint's service, but just because you haven't doesn't mean no one else has. My local store has two google reviews, both 1-star, warning people not to go there, or even Sprint in general. Googling for carrier customer service reviews shows Sprint on par with MetroPCS and TracFone. Every time I've ever spoken to customer service, I've been sent to the same foreign call center with accents so thick I can't understand a word they were saying. My favorite is when I had to RMA my Hero, and got a refurb with a broken trackball and the foreign rep INSISTED no Sprint phone had a trackball. When I explained it to him, he finally got exasperated and said "I don't know what this company sells! Talk to my supervisor!" and I was disconnected.
Click to expand...
Click to collapse
I find reviews of things of that nature to be mostly BS.
Wimax has a theoretical speed of one Gigabit a second which is far beyond hpsaa or lte.
My guess is that wimax is a work in progress much like lte and hpsaa (in fact don't even bother with tmobile "4g"...my friend has it and sprints 3g is faster)
To your point about the call center with the thick accents....I've never run into that either.
Always Americans capable of speaking the language.
I'm not saying I haven't had any issues where I had to call customer service but I will say customer service never had an issue resolving my issue.
I recommend star two to you.
Also lets keep in mind that stores are not necessarily corporate stores and therefore your experience can vary.
Unfortunately I've had similar experiences as the OP. The quality of Sprint's customer service is mind boggling. It's almost like they try and push customers away. The techs are almost always smug and cocky, and never address any of the problems I've reported.
On the flip side, I've never had a problem with the service itself or the plan pricing.
Win some, lose some.
TheMatrixx said:
I've read nothing but glowing reviews of LTE, including consistently realistic speeds near 10Mb/s down and 6Mb/s up. One reviewer even went *over 30Mb/s* down.
As for Sprint, 3-6Mb/s down and 1Mb/s up is the advertised range, with my personal best being 2.32Mb/s down and 0.6Mb/s up. So to give Sprint the benefit of the doubt, and to assume the best speeds currently possible, that's comparing 6 down/1 up to LTE's 30 down/12 up. If that's not a whooping, I don't know what is.
I'm very glad you haven't had any problems with Sprint's service, but just because you haven't doesn't mean no one else has. My local store has two google reviews, both 1-star, warning people not to go there, or even Sprint in general. Googling for carrier customer service reviews shows Sprint on par with MetroPCS and TracFone. Every time I've ever spoken to customer service, I've been sent to the same foreign call center with accents so thick I can't understand a word they were saying. My favorite is when I had to RMA my Hero, and got a refurb with a broken trackball and the foreign rep INSISTED no Sprint phone had a trackball. When I explained it to him, he finally got exasperated and said "I don't know what this company sells! Talk to my supervisor!" and I was disconnected.
Click to expand...
Click to collapse
The sad part is you believe what your saying, yet according to customer reviews Sprint has 8 years in a row improved and now sit as the number 2 company in the usa behind Verizon. Also lte could not possibly have that high of a download and upload when digital service has not reached 30mb.
Also you do realize just because you only get 2.32mb that's just your situatiob, here in ga I get well over 4mb dl and 2ul, you can find my post with pictures as proof from speedtest.net app.
Sent from my PC36100 using XDA App
craigbailey1986 said:
The sad part is you believe what your saying, yet according to customer reviews Sprint has 8 years in a row improved and now sit as the number 2 company in the usa behind Verizon. Also lte could not possibly have that high of a download and upload when digital service has not reached 30mb.
Also you do realize just because you only get 2.32mb that's just your situatiob, here in ga I get well over 4mb dl and 2ul, you can find my post with pictures as proof from speedtest.net app.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Agree.
Like I said, when it comes to "horror stories" about Sprint customer service...I take it with HALF a grain of salt.
I have never had ANY experience that have EVER come EVEN CLOSE to where I could believe that a rep would say "I don't know what this company sells! Talk to my supervisor!"
mattykinsx said:
First of all I don't know why people think the Verizon LTE "whoops Sprint's 4g network". [Is it because their commercials say so?]
However, I've never understood how people have these horror stories and I, to be completely honest, don't believe these stories or at the very least believe there is more to it.
Because I've never, ever, ever had an issue with Sprint's customer service in Eight, yes EIGHT, years of being with them.
That all being said, dial *2.
Explain your situation.
Explain you're upset.
They will correct it.
Click to expand...
Click to collapse
I have been with Sprint 12 years and until I purchased an EVO I never had issues with them as well. Now that I am on my 4th EVO (soon to be 5th because of Light Leakage AND Screen Separation AGAIN) I feel the OP's pain. I actually had to file a complaint with the BBB to get Sprint to take care of my myriad of issues with multiple EVO's. The phone is Awesome (especially rooted). The Hardware is Pure D **** Dialing *2 is worthless as they are Screen Reading Monkeys and can't really help you. You will just be passed from one A-Hole to another.
ghodzilla5150 said:
I have been with Sprint 12 years and until I purchased an EVO I never had issues with them as well. Now that I am on my 4th EVO (soon to be 5th because of Light Leakage AND Screen Separation AGAIN) I feel the OP's pain. I actually had to file a complaint with the BBB to get Sprint to take care of my myriad of issues with multiple EVO's. The phone is Awesome (especially rooted). The Hardware is Pure D **** Dialing *2 is worthless as they are Screen Reading Monkeys and can't really help you. You will just be passed from one A-Hole to another.
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Click to collapse
I'm amazed by this post too.
HTC to date has never been known for weak hardware.
I have no issue with my 003 hardware.
And that's after going through twelve, yes you read that right, Pre's in just 12 months.
Let's also keep in mind that garbage hardware is NOT the carriers fault as the carrier only [hence the name] CARRYS the phone.
Does not make it.
mattykinsx said:
I'm amazed by this post too.
HTC to date has never been known for weak hardware.
I have no issue with my 003 hardware.
And that's after going through twelve, yes you read that right, Pre's in just 12 months.
Let's also keep in mind that garbage hardware is NOT the carriers fault as the carrier only [hence the name] CARRYS the phone.
Does not make it.
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Click to collapse
Trust me, I know about the Pre. I had 6 different Pre's in 12 months. Finally Sprint replaced that with a Moment that I gave to my daughter. And I am on my 4th (yes 4th EVO) if I wanted to complain AGAIN, it will be my 5th as EVERY single EVO I have had has Light Leakage AND Screen Separation (dust under top left of screen). I have been given 3 POS Refurb's and one BRAND NEW Evo from Asurion (after I filed a complaint with the BBB and Sprint paid the deductible). The new Evo (4th unit) which I received in Oct now has the same issues as the other 3 (Light Leakage & Screen Separation, Hardware Ver. 003). So I know all to well about HTC's Hardware issues.
ghodzilla5150 said:
Trust me, I know about the Pre. I had 6 different Pre's in 12 months. Finally Sprint replaced that with a Moment that I gave to my daughter. And I am on my 4th (yes 4th EVO) if I wanted to complain AGAIN, it will be my 5th as EVERY single EVO I have had has Light Leakage AND Screen Separation (dust under top left of screen). I have been given 3 POS Refurb's and one BRAND NEW Evo from Asurion (after I filed a complaint with the BBB and Sprint paid the deductible). The new Evo (4th unit) which I received in Oct now has the same issues as the other 3 (Light Leakage & Screen Separation, Hardware Ver. 003). So I know all to well about HTC's Hardware issues.
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Well I'm sorry about that, really I am, but just like with the 12 Pre's I don't blame Sprint at all.
I blame Palm.
Maybe you should call HTC and let them know your history and see what they are willing to do for you.
I've had fantastic sprint CS with my store in northern WA state.
My first Evo from release day didn't connect to 4G properly, and they promptly replaced it once inventories built up about 4 weeks later.
My second Evo didn't get 3G connection, and was replaced next day with a refurb.
My third Evo held up for 3 months and the vibration started to not work properly. They replaced it no questions asked 4 days later.
They've always been more than happy to hand me another unit free of charge when I explained the problem (I am a new subscriber, too). I'm extremely surprised to see them shut you down after seeing that you have a blatant hardware issue from the factory.
Verizon is the one thats always tried to give me the shaft when I want warranty repair or help.
mattykinsx said:
Well I'm sorry about that, really I am, but just like with the 12 Pre's I don't blame Sprint at all.
I blame Palm.
Maybe you should call HTC and let them know your history and see what they are willing to do for you.
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Click to collapse
Well I blame Sprint because I was treated like a Jerk from their CS to the Sprint Corp store. I kept getting the run around from BOTH. I was told by CS to goto the Corp Store to get the phone replaced and when I got to the Corp. store they told me they don't care what CS says they will not replace my phone. I actually went to the Corp store 2x in one day because CS told me to so I could get help and both times the Corp store refused to help me even thou I had CS ON THE DAMN PHONE. I HATE that particular Corp. store and hope that every single person in there loses their jobs and hopefully that Corp store closes for good.
ghodzilla5150 said:
Well I blame Sprint because I was treated like a Jerk from their CS to the Sprint Corp store. I kept getting the run around from BOTH. I was told by CS to goto the Corp Store to get the phone replaced and when I got to the Corp. store they told me they don't care what CS says they will not replace my phone. I actually went to the Corp store 2x in one day because CS told me to so I could get help and both times the Corp store refused to help me even thou I had CS ON THE DAMN PHONE. I HATE that particular Corp. store and hope that every single person in there loses their jobs and hopefully that Corp store closes for good.
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Click to collapse
Just wondering did you ever think to try another corporate store since all states have more than one?
Not trying to be rude or sarcastic just wondering...
Sent from my PC36100 using XDA App

Major G2 hardware issues

I just had to order my fourth G2 in the past six weeks.
First one developed a striated screen after a week.
Second one would not receive any LTE signal and 3G was often unstable.
Third one seems to get an LTE signal briefly when phone is reprogrammed and tries to do a profile update, but it never completes the update and LTE never shows again. Same instability when trying to get 3G. This one also keeps throwing an error message that it has a bad UICC card. Something about an invalid SIM card. No one at the Sprint store or any of the techs that I called had any idea about how to fix that last thing. And the tech manager at the Sprint Repair center was incredulous that I had found three defective G2s in a row. This last one was tested before I left the store with it due to my previous experience. When I did take it home (after ordering a new one) it was so annoying I just turned it off and re-activated my Galaxy S3.
Anyone else have any sort of experience or am I just lucky?
Your unlucky. But what if that store gave you phones that were returned previously?
Sent from my LG-D802 using Tapatalk
4 times in 6 years is doable or I should say "was doable" (Pittsburgh Steelers dynasty).
4 phones in 6 weeks is unthinkable. FOUR???
mrm43 said:
Your unlucky. But what if that store gave you phones that were returned previously?
Sent from my LG-D802 using Tapatalk
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That's what they are telling me.
The guys at the Sprint store claim that they can't tell whether it's a refurb or not. They say it's so new that they are probably all new. I doubt it.
I'm finding it pretty unbelievable. I know it's not a conspiracy or anything, but this next one had better be perfect or there will be a bit of a scene. I'm not walking out of the there without a 100% working phone.
what are you doing rhat causes this?
skinny jeans maybe with extra small pockets and extra tension on phone?
backpocket while sitting?
I'm also on my third replacement, first one had a bad screen it kept flickering while in a call, second one had radio connection issues, and this one I currently have has the same radio problems and also gets really hot sometimes. The quality control on these phones is bollocks at best, I will never get another LG phone again. It's a shame because I enjoy the speed of the Snapdragon 800 processor, the OIS camera is good and I like the IPS display
I have my 3rd phone coming on Monday. Got my G2 1 month ago and I am going on my 3rd. I love the phone but not sure I could deal with it if it breaks again. For me, I woke up, unplugged my phone, it rebooted and that was it. No wifi, no data, and just kept rebooting. Did a factory reset, which did nothing. So I flashed the 12b on with the LG Flash Tool which wipes out your internal storage. and still nothing. Called Verizon and they are shipping me another phone! Hopefully I get more than 2 weeks out of it! Can't keep starting over every 2 weeks.......
Syst3mSh0ck said:
I'm also on my third replacement, first one had a bad screen it kept flickering while in a call, second one had radio connection issues, and this one I currently have has the same radio problems and also gets really hot sometimes. The quality control on these phones is bollocks at best, I will never get another LG phone again. It's a shame because I enjoy the speed of the Snapdragon 800 processor, the OIS camera is good and I like the IPS display
Click to expand...
Click to collapse
isnt that the proximity sensor that turns off and on screen?
tattooz305 said:
I have my 3rd phone coming on Monday. Got my G2 1 month ago and I am going on my 3rd. I love the phone but not sure I could deal with it if it breaks again. For me, I woke up, unplugged my phone, it rebooted and that was it. No wifi, no data, and just kept rebooting. Did a factory reset, which did nothing. So I flashed the 12b on with the LG Flash Tool which wipes out your internal storage. and still nothing. Called Verizon and they are shipping me another phone! Hopefully I get more than 2 weeks out of it! Can't keep starting over every 2 weeks.......
Click to expand...
Click to collapse
do you use original charger and good electrical outlet?
For the record, I never did anything crazy to them.
I only rooted the first one after the stuff started happening so that I could create a backup to try to install on the second.
Second and third never even got rooted, as I didn't want any bull about having anything that I did creating the flaws.
Each phone was never dropped and in a case it's entire life. Not a scratch. Only used stock cable and chargers (except when in the car).
My fourth one has been almost flawless and confirmed as a 100% new device.
I am having a small issue with the knock/on feature, but I think that's a result of the ROM I'm using now and the way I messed around with it. We'll see when I flash something new this weekend.
Trident said:
I just had to order my fourth G2 in the past six weeks.
First one developed a striated screen after a week.
Second one would not receive any LTE signal and 3G was often unstable.
Third one seems to get an LTE signal briefly when phone is reprogrammed and tries to do a profile update, but it never completes the update and LTE never shows again. Same instability when trying to get 3G. This one also keeps throwing an error message that it has a bad UICC card. Something about an invalid SIM card. No one at the Sprint store or any of the techs that I called had any idea about how to fix that last thing. And the tech manager at the Sprint Repair center was incredulous that I had found three defective G2s in a row. This last one was tested before I left the store with it due to my previous experience. When I did take it home (after ordering a new one) it was so annoying I just turned it off and re-activated my Galaxy S3.
Anyone else have any sort of experience or am I just lucky?
Click to expand...
Click to collapse
Same here, 3G is commonly unstable and keep disconecting, even when connected is very slow.
I have a major issue with reception as well: 2-3 bars in areas when all other phones has full signal strenght (used to have motorola on the same operator for 10 years and never seen a single bar drop in reception) Sometimes even looses reception. !This is the worst anthena on mobile device I'vee ever seen!
It is pretty useless on mobile data, as it never gets strong enough signal to browse
WiFi limited to 72mbps on 2.4Ghz wireless N network (unacceptable)
Maybe it's Sprint? I'm on TMO and LTE and connectivity in general has been blazing and never drops. And still on my first G2.
I've yet to read of this issue until your thread, so hopefully you're able to figure it out. Good luck!

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