unlocked? but still locked - Essential Phone Questions & Answers

request a unlock for my essential after 50 days. it went through, and I chat with different rep. all saying that my device is unlocked. however, when I check UICC unlock, it still says "Your device is locked to only support your Carrier UICC." tried cricket and t-mobile sim , none of them working. what I should do now? keep calling tech support?

coolshi said:
request a unlock for my essential after 50 days. it went through, and I chat with different rep. all saying that my device is unlocked. however, when I check UICC unlock, it still says "Your device is locked to only support your Carrier UICC." tried cricket and t-mobile sim , none of them working. what I should do now? keep calling tech support?
Click to expand...
Click to collapse
How many days since your original request?
Sent from my PH-1 using Tapatalk

cfclay said:
How many days since your original request?
Click to expand...
Click to collapse
48hours but I called sprint they all said the phone is unlocked domestic and international
But uicc is still locked. Damn

I am also having this same issue. The last rep I spoke to today actually locked it again and re-unlocked to see if that helped - nope, it did not. Several other people in the slickdeals thread going through same problem at the moment.

coolshi said:
request a unlock for my essential after 50 days. it went through, and I chat with different rep. all saying that my device is unlocked. however, when I check UICC unlock, it still says "Your device is locked to only support your Carrier UICC." tried cricket and t-mobile sim , none of them working. what I should do now? keep calling tech support?
Click to expand...
Click to collapse
I am having the same problem. I called and requested to unlock my 2 phones on Monday after 50 days ended, and the rep said they should be unlocked by Wednesday the latest, but I checked and they are still locked to Sprint then. I called again on Wednesday and the rep told me both of my phones are unlocked domestically/internationally since 1pm??? As of now, Friday, both of my phones are still locked to Sprint!
I hope I am wrong but I have a feeling Sprint is delaying the unlock process to keep their customers as long as possible because they already knew as soon as they unlocked the phones they lost these customers.

Caltinpla said:
I am having the same problem. I called and requested to unlock my 2 phones on Monday after 50 days ended, and the rep said they should be unlocked by Wednesday the latest, but I checked and they are still locked to Sprint then. I called again on Wednesday and the rep told me both of my phones are unlocked domestically/internationally since 1pm??? As of now, Friday, both of my phones are still locked to Sprint!
I hope I am wrong but I have a feeling Sprint is delaying the unlock process to keep their customers as long as possible because they already knew as soon as they unlocked the phones they lost these customers.
Click to expand...
Click to collapse
Is it related with the Android version ? I am on Oreo beta3. I do not know if this matters.

shiqiansa said:
Is it related with the Android version ? I am on Oreo beta3. I do not know if this matters.
Click to expand...
Click to collapse
I don't think it really matters but I'm on OB3 too.

Caltinpla said:
I don't think it really matters but I'm on OB3 too.
Click to expand...
Click to collapse
Anyone had any solution yet? Cannot wait for ever!?

shiqiansa said:
Anyone had any solution yet? Cannot wait for ever!?
Click to expand...
Click to collapse
Nope, I called Sprint yesterday and they messed up my IMEI numbers, and the rep told me that she had escalated my case but it might take up to a week to get the phones unlocked

Caltinpla said:
Nope, I called Sprint yesterday and they messed up my IMEI numbers, and the rep told me that she had escalated my case but it might take up to a week to get the phones unlocked
Click to expand...
Click to collapse
A week is ridiculous. If it's 50 days to unlock then another week, actually I was told 5-7 business days, then you are into the third billing cycle.
It's seems to me to be an un-official (official) way for them to extract another $50 or so from everyone that wants an unlock.
I can't wait to dump them.
Poor policies and poor CS.

tech_head said:
A week is ridiculous. If it's 50 days to unlock then another week, actually I was told 5-7 business days, then you are into the third billing cycle.
It's seems to me to be an un-official (official) way for them to extract another $50 or so from everyone that wants an unlock.
I can't wait to dump them.
Poor policies and poor CS.
Click to expand...
Click to collapse
I just received a confirmation email from Sprint saying my phone has been unlocked successful!!!
I checked the UICC unlock and it is still locked to Sprint. Put Tmobile sim in and got the message "invalid sim card"...UNBELIEVABLE

Caltinpla said:
I just received a confirmation email from Sprint saying my phone has been unlocked successful!!!
I checked the UICC unlock and it is still locked to Sprint. Put Tmobile sim in and got the message "invalid sim card"...UNBELIEVABLE
Click to expand...
Click to collapse
No, I believe it.
I had the people that are supposed to know, the International Unlock support folks tell me to go to a store because it's a device issue. SMFH!
They have a problem with their servers and IT.
One example -> They two factor authentication was broken for almost 2 weeks and kept generating the same code. over and over.
Could not login because the code was wrong.
Told them numbers of times and they still didn't get it.
With the "unlock"; they send/push an unlock code to the phone with no round trip verification that it was received.
For them pushed = unlocked. SMFH!
They should do the following
1. Push unlock to phone with MEID and request #. (Request stays open)
2. Phone receives unlock with MEID
3. Phone performs unlock.
4. Phone sends back confirmation with MEID and request #.
5. Server receives confirmation with MEID and request #.
6. Server closes the request.
7. Send back confirmation to phone.
8. Phone closes connection.
9. If the request does not close in certain period of time, a timeout error occurs and the request is resent.
10. If the phone never gets a confirmation it can close it's connection. Server will re-initiate at some point.
How stupid are the people that write their code and corresponding firmware on the phone?
This is software handshake 101!!!!!
I have a BSEE and MSEE with a specialization in computer architecture.
I'm more than 25 years in the industry.
I have written just a bit f code in the last 30 years or so. They should take some classes. SMFH!!!

tech_head said:
No, I believe it.
I had the people that are supposed to know, the International Unlock support folks tell me to go to a store because it's a device issue. SMFH!
They have a problem with their servers and IT.
One example -> They two factor authentication was broken for almost 2 weeks and kept generating the same code. over and over.
Could not login because the code was wrong.
Told them numbers times and they still didn't get it.
With the "unlock"; they send/push an unlock code to the phone with no round trip verification that it was received.
For them pushed = unlocked.
They should do the following
1. Push unlock to phone with MEID and request #. (Request stays open)
2. Phone receives unlock with MEID
3. Phone performs unlock.
4. Phone sends back confirmation with MEID and request #.
5. Server receives confirmation with MEID and request #.
6. Server closes the request.
7. If the request does not close in certain period of time, a timeout error occurs and the request is resent.
If you want to make it even more robust, both sides wait for ack before closing the connection.
How stupid are the people that write their code and corresponding firmware on the phone?
This is software handshake 101!!!!!
I have a BSEE and MSEE with a specialization in computer architecture.
I'm more than 25 years in the industry.
I have written just a bit f code in the last 30 years or so. They should take some classes. SMFH!!!
Click to expand...
Click to collapse
Thanks for the info. I'll go to the store tomorrow to find out.
My first phone was unlocked without issues over 2 weeks ago.

Caltinpla said:
Thanks for the info. I'll go to the store tomorrow to find out.
My first phone was unlocked without issues over 2 weeks ago.
Click to expand...
Click to collapse
Don't go to the store.
They have no access. That's why I said; SMFH!

tech_head said:
No, I believe it.
I had the people that are supposed to know, the International Unlock support folks tell me to go to a store because it's a device issue. SMFH!
They have a problem with their servers and IT.
One example -> They two factor authentication was broken for almost 2 weeks and kept generating the same code. over and over.
Could not login because the code was wrong.
Told them numbers of times and they still didn't get it.
With the "unlock"; they send/push an unlock code to the phone with no round trip verification that it was received.
For them pushed = unlocked. SMFH!
They should do the following
1. Push unlock to phone with MEID and request #. (Request stays open)
2. Phone receives unlock with MEID
3. Phone performs unlock.
4. Phone sends back confirmation with MEID and request #.
5. Server receives confirmation with MEID and request #.
6. Server closes the request.
7. Send back confirmation to phone.
8. Phone closes connection.
9. If the request does not close in certain period of time, a timeout error occurs and the request is resent.
10. If the phone never gets a confirmation it can close it's connection. Server will re-initiate at some point.
How stupid are the people that write their code and corresponding firmware on the phone?
This is software handshake 101!!!!!
I have a BSEE and MSEE with a specialization in computer architecture.
I'm more than 25 years in the industry.
I have written just a bit f code in the last 30 years or so. They should take some classes. SMFH!!!
Click to expand...
Click to collapse
Finally, my phone is UNLOCKED!!!
THANKS TO YOU...REALLY APPRECIATE YOUR HELP

Caltinpla said:
Finally, my phone is UNLOCKED!!!
THANKS TO YOU...REALLY APPRECIATE YOUR HELP
Click to expand...
Click to collapse
What day is this, (50,60), etc? How many days since your original request
Sent from my PH-1 using Tapatalk

cfclay said:
What day is this, (50,60), etc? How many days since your original request
Click to expand...
Click to collapse
60th day... I requested on the 1/29.

Caltinpla said:
60th day... I requested on the 1/29.
Click to expand...
Click to collapse
I escalated all the way up to a corporate VP via email.
It was unlocked 2 hours later.
The low level CSR can no longer request an unlock.
They now must submit a ticket.
That ticket may or may not get executed correctly.
I just discontinued service.
I thought Comcast was bad..... Sprint is worse.

tech_head said:
I escalated all the way up to a corporate VP via email.
It was unlocked 2 hours later.
The low level CSR can no longer request an unlock.
They now must submit a ticket.
That ticket may or may not get executed correctly.
I just discontinued service.
I thought Comcast was bad..... Sprint is worse.
Click to expand...
Click to collapse
Yeah, I emailed them last night then got a call from their headquarters about half an hour later to get more info about my issues. She said will call me back today with the update but my phone is already unlocked now.

It's quiet in here... I guess Sprint finally corrected the issues they had with their unlock process. :silly:

Related

The Big APN Thread

I am aware that 3G does not work on AT&T, but for the GSM to work, we need the Unlock Code and also change the APN to cingular APN to enter the google account username and password. Has any one able to use it with AT&T ? I bought the phone on ebay but now its sitting in home doing nothing.
rameshb_v said:
I am aware that 3G does not work on AT&T, but for the GSM to work, we need the Unlock Code and also change the APN to cingular APN to enter the google account username and password. Has any one able to use it with AT&T ? I bought the phone on ebay but now its sitting in home doing nothing.
Click to expand...
Click to collapse
I would recommend finding a friend with tmo. Get the phone unlocked by calling cust service and getting the unlock code from their phone, get logged in and from that point you can adjust the APNs. There was somebody here talking about bypassing the initial login screen... I don't know about that but give it all a try.
syrusfrost said:
I would recommend finding a friend with tmo. Get the phone unlocked by calling cust service and getting the unlock code from their phone, get logged in and from that point you can adjust the APNs. There was somebody here talking about bypassing the initial login screen... I don't know about that but give it all a try.
Click to expand...
Click to collapse
Thank you. But I heard that we need 90 days of service to get the unlock code for G1. Is that true ? Also the G1 should be under my friends account to get the unlock code.
rameshb_v said:
Thank you. But I heard that we need 90 days of service to get the unlock code for G1. Is that true ? Also the G1 should be under my friends account to get the unlock code.
Click to expand...
Click to collapse
Naa all they ask for is an IMEI. A customer in good standing can get an unlock code every 90 days. Has your friend (hypothetical at this point) received an unlock code for any phone in the past 90 days?
Try it, have your friend call and say that he bought a G1 full price from the store because the rep said if he did they would provide an unlock code and then he could use it when he went to Germany next week.
On a side note, the G1's ARE actually locked? I had heard from the rumor mill that they shipped unlocked.
syrusfrost said:
Naa all they ask for is an IMEI. A customer in good standing can get an unlock code every 90 days. Has your friend (hypothetical at this point) received an unlock code for any phone in the past 90 days?
Try it, have your friend call and say that he bought a G1 full price from the store because the rep said if he did they would provide an unlock code and then he could use it when he went to Germany next week.
On a side note, the G1's ARE actually locked? I had heard from the rumor mill that they shipped unlocked.
Click to expand...
Click to collapse
From what I was told at the store and confirmed by Tmobile CC, There are no G1's being sold at full price right now. You have to buy it with a new contract or upgrade. Meaning they aren't going to let you unlock these until they start selling them with no contract... or after 90 days from the 22nd.
The story from T-Mobile, and my current wait for a SIM unlock code.
neoobs said:
From what I was told at the store and confirmed by Tmobile CC, There are no G1's being sold at full price right now. You have to buy it with a new contract or upgrade. Meaning they aren't going to let you unlock these until they start selling them with no contract... or after 90 days from the 22nd.
Click to expand...
Click to collapse
Those statements seem to be incorrect.
I am an ATT user.
I have been told that there are officially two scenarios for acquiring a SIM unlock code for a T-mobile device:
1. A device is purchased full price by a non customer, and T-Mobile requires (at least in the case of the G1) the outsider to FAX an image of the proof of ownership or receipt from the store. The SLA for delivering the SIM unlock code is one week.
2. A device is purchased full price by a customer in good standing for the past 90 days, and the customer can expect delivery the SIM unlock code within 24 hours.
I am an ATT user and purchased a G1 yesterday at the 3rd Street store in San Francisco and was offered no resistance by the SRs at that (particularly well-stocked) store.
I arranged to share the device with a friend who uses T-Mobile, and together we completed a call-in request to T-Mobile support at 1-877-453-1304 to obtain by e-mail a SIM unlock code for the device to go along with the IMEI number beneath the G1's battery.
The SR on the telephone said that it would take "up to" 24 hours to complete the current request. I have in the past acquired such a SIM unlock code for a T-Mobile device, and received the appropriate e-mail message within four hours of completing the request.
I'm still waiting for the SIM unlock code and haven't received the e-mail message in the past 15 hours, but hope springs eternal.
Also, note that pre-paid customers seem to have *no* Unlock privileges as far as T-Mobile is concerned. I stepped through the process with a friend who buys minutes as she goes, and we were bounced several times between the regular service representatives and the prepaid SRs, getting language barrier, slow comprehension and shallow knowledge from these professionals on every front. They were nice about things, though.
Yes it works on AT&T after unlocking
rameshb_v said:
I am aware that 3G does not work on AT&T, but for the GSM to work, we need the Unlock Code and also change the APN to cingular APN to enter the google account username and password. Has any one able to use it with AT&T ? I bought the phone on ebay but now its sitting in home doing nothing.
Click to expand...
Click to collapse
Hi, I did the same. I bought the phone from ebay and then got the unlock code from ebay. We just have to change the APN settings and everything is working fine (of course except 3G). Usually getting the unlock code takes a day or two.
Alternately, if you want feel the phone, buy a T-Mobile SIM card for $10-$20 bucks and everything works fine. At least phone will get activated.
A reported shortcut that obviates the need to get a SIM unlock code.
I just saw Matt Buchanan post this on Gizmodo: http://gizmodo.com/5068242/use-the-t+mobile-g1-without-activating-itl
"If you don't wanna spring for the two-year contract or wait out the 90 days 'til T-Mobile will unlock the G1 for you, getting it going without actually activating it is remarkably easy. Just snag an active T-Mobile SIM card from a friend (or foe), pop it in to get through the setup process, and after enabling Wi-Fi, you can drop it like it's hot. 'Course, it won't make any phone calls, but that's not why you wanted a G1 anyway, right?"
g1 at&t apn settings
hi im using a G1 on at&t my settings are as follows
apn:wap.cingular
proxy blank
port blank
username:wap.cingulargps.com
password:CINGULAR1 must be in caps
server blank
mmsc:mmsc.cingular.com
mms proxy: blank
mms port:80
mcc:310
mnc:41
apn type blank
everything seems to work except mms
if anyone has any info on mms settings please let me know
thanks
Just spoke with a T-Mo rep. For ME, I have to wait until the end of the 14 days buyer's remorse period to get my unlock code, it is provided within 24 hours of the request being made.
Upgrade status does not affect unlock codes, I was right with what I said before. You can request an unlock code every 90 days if your account is in good standing. After the 14 days buyer's remorse period has expired you may request an unlock code.
@rameshb_v Find a friend and have him/her do as I said above, tell the rep on the phone that the phone was purchased full price. In the past I had heard it rumored that sometimes they request proof of purchase, I don't know about it. I am unlocking mine at the end of the 14 day period. If your friend cant get it done for some reason you can have anyone on this forum that is willing call in with your IMEI and have "their" phone unlocked after the 14 day remorse period.
I got my unlock code yesterday...
Yos025 said:
I got my unlock code yesterday...
Click to expand...
Click to collapse
Ah! Did you get it from a rep? If so what strategy did you use? I got blackballed with the 14 day thing.
I've been a Tmo customer since 1999(VoiceStream). I told him I wanted to get my unlock code. He requested it from HTC like they usually do. Then I got my email 2 days later. It is usually 24 hours this one took a little longer. That was all...
It was all via T-Mobile representative...
Does anyone have the unlock code or a way to hack the G1????
i got my unlock code the same day i got the phone... and i've only been a tmobile customer for (as of today) 3 days now.
military perks
MMS problems? APN Settings also
whenever i receive a picture message from someone...there is a download button on the right side..whenver i press it i get an error telling me it could not download the message.
checked tmobiles support forums..nothing there for a solution..
any ideas?
check auto-retrieve box in mms settings.
that is checked already..i can send a message to myself..but incoming messages dont work. i was able to get them on my free POS nokia haha
ricky05 said:
that is checked already..i can send a message to myself..but incoming messages dont work. i was able to get them on my free POS nokia haha
Click to expand...
Click to collapse
I noticed after the update it started giving me a download option... I am wondering if this has to do with the network issues. Everytime I download it seems to download just fine... Do you think maybe whatever they sent you isn't compatible yet?
possibly..i applied the update..incoming mms wasnt letting me download before then either..
i have tested something else too..seems i can get mms from other tmobile users...just not from outside networks...weirddd

Recommendations for sim-unlock

Hi there,
I did some searching a few days ago on here, and saw some people saying they had success with HTCGate for unlocking.
So I paid my money and gave them my IMEI and waited... and waited... and ... still waiting, not a peep from them, fired off an email yesterday but no reply.
My HD2 is currently locked to O2 UK, and i'm moving my SIM over to vodafone this week so really need to find somewhere *reliable* online who can unlock it quickly?
Any recommendations from people who've actually had it done?
Many thanks
I used www.unlockitnow.com to unlock my HD2. I was on T-Mobile.
Unlocked code delivered successfully in less than 8 hours.
ccristal
Thanks Ccristal,
Have no ordered one with them, and hopefully will have more luck than the awful service at htcgate.
Where did you buy your HD2 from? If you got it from O2 directly, request an unlocking code from them. It'll take up to 28 days, but is free.
Got my code overnight from www.unlockitnow.com much better than the jokers at htcgate, thanks Ccristal
_Belial said:
Hi there,
I did some searching a few days ago on here, and saw some people saying they had success with HTCGate for unlocking.
So I paid my money and gave them my IMEI and waited... and waited... and ... still waiting, not a peep from them, fired off an email yesterday but no reply.
My HD2 is currently locked to O2 UK, and i'm moving my SIM over to vodafone this week so really need to find somewhere *reliable* online who can unlock it quickly?
Any recommendations from people who've actually had it done?
Many thanks
Click to expand...
Click to collapse
he do the same thing with me in don't have my money back
I went through paypal, put a claim in and they paid me back in a few days, give that a go.
Unlocking Touch pro 2
Hello I am trying to get my sprint TP2 to work on all US GSM services such as T-Mobile and ATT can anyone help me?
Erm, see above ^^ !?
Hi, I used HTCGATE.COM last night, paid at 6pm and was unlocked by 7pm.
The e-mails from them went into my hotmail junk-mail folder - maybe you want to check there? Hope it works out for you either way.
Over the last six weeks or so I have seen a lot of posts suggesting contacting O2 to get the HD2 'SIM unlocked' for free.
I was just wondering if anyone has actually received a code back from O2?
I applied via the online form on O2's website about six weeks ago and am still waiting for a code!
About a week ago I wrote to them asking why I haven't received my code yet (inluding the reference number I received back from them originally).
After about 3 days, they wrote back asking me for additional information (which I had already provided in the online form). I gave them this information and was told that they would submit my request to their Support Team IF I sent them another email requesting them to do it. But that it could take up to 28 days (ie ANOTHER 28 days!) for me to receive my code.
It looks to me as if O2 have no real intention of providing this code are are counting on the fact that most people will give up eventually...
Of course, if other members have received unlock codes back from O2, it could just be that I have been 'unlucky'. Hence my request for others to report back their experiences...
http://forum.xda-developers.com/showthread.php?t=588604
In particular, pay attention to (my) post #133
kai_ said:
http://forum.xda-developers.com/showthread.php?t=588604
In particular, pay attention to (my) post #133
Click to expand...
Click to collapse
Thanks for that, Kai.
I have had the O2 SIM in my HD2 the whole time, so that's not the problem.
However, having read some of the posts on that thread, it struck me that I was never asked to provide my IMEI number!
They don't request it on the 'unlock form' and I'm pretty sure they didn't ask for it when I spoke to the guy on the phone about it.
I'm going to phone them tomorrow to chase them. No doubt they will tell me now that is the reason they could not provide a code!
Are you sure? If I remember correctly, you cannot submit the unlock request form without providing an IMEI number? (It's because of the issue that the HD2 supplies you with a 17 digit IMEI number when you type in *#06# - but the web form will only allow you to enter 15 digitis for the IMEI).
Are you sure you went to the correct place to request your unlock code? It can be found here:
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form
johnkst said:
Over the last six weeks or so I have seen a lot of posts suggesting contacting O2 to get the HD2 'SIM unlocked' for free.
I was just wondering if anyone has actually received a code back from O2?
I applied via the online form on O2's website about six weeks ago and am still waiting for a code!
About a week ago I wrote to them asking why I haven't received my code yet (inluding the reference number I received back from them originally).
After about 3 days, they wrote back asking me for additional information (which I had already provided in the online form). I gave them this information and was told that they would submit my request to their Support Team IF I sent them another email requesting them to do it. But that it could take up to 28 days (ie ANOTHER 28 days!) for me to receive my code.
It looks to me as if O2 have no real intention of providing this code are are counting on the fact that most people will give up eventually...
Of course, if other members have received unlock codes back from O2, it could just be that I have been 'unlucky'. Hence my request for others to report back their experiences...
Click to expand...
Click to collapse
I had my iPhone unlocked by them using that unlock request form. It took about 2 weeks before I got an SMS confirming it had been unlocked. The O2 SIM was in the phone the whole time.
kai_ said:
Are you sure? If I remember correctly, you cannot submit the unlock request form without providing an IMEI number? (It's because of the issue that the HD2 supplies you with a 17 digit IMEI number when you type in *#06# - but the web form will only allow you to enter 15 digitis for the IMEI).
Are you sure you went to the correct place to request your unlock code? It can be found here:
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form
Click to expand...
Click to collapse
That's definitely the form I used, Kai.
However, I'm not completely sure that I didn't provide the IMEI number. I just don't remember being asked to provide it. It WAS 6 weeks ago after all!
As you can see, it is not requested on the first page of the form, but maybe there was a 2nd page...
Anyway, I'll give them a ring tomorrow and see what excuses they have to make.
I really just wanted to see if it was only me or whether everyone was having the same experience. So "Thank you" to everyone who has replied to say that it worked for them (Well, to you and _Belial, anyway...!)
Satayu Basu - htcgate.com Take care. I payed, I received one code but not working (Invalid unlock code). I am trying to contact them but no answer. So I've lost my 20$ and my vodafone Romania Leo is still locked
O2 dragging their feet on SIM unlock for HD2???
Update 18 Jan...
1. Phoned O2 Customer Service... waited in queue... spoke to agent - was told that system was down, please call back later!
2. Phoned O2 Customer Service... waited in queue... spoke to agent - explained situation... was asked to wait while agent checked notes - agent cut me off!
3. Phoned O2 Customer Service... waited in queue... spoke to agent - explained situation... agent cut me off as soon as I mentioned the word "unlatching" (O2's word for SIM unlocking)!
4. Phoned O2 Customer Service... waited in queue... spoke to agent - explained situation... agent had never heard of 'unlatching'!... talked agent through the whole process... the best the agent could offer was to fill out another request form and advise me that it could take 'up to 28 days' before I receive my code!
It's a good job that a) I don't desperately need my phone unlocked and b) I know that sooner or later it will be available on this forum...
be patient. i received my unlock code off o2 eventually. was more than 28 days but i now have an unlocked HD2 which didn't cost a penny to do. as is mentioned make sure you edit and get the imei right. also it is emailed rather than text to you so make sure you get that right and don't stick a fake one down.
Thanks for that, Optiknerv.
It's interesting that you say you received your code via email as elsewhere I have heard it comes via SMS.
I did fill in my genuine email address on the form and I received a confirmation email to that address afterwards. However, what is interesting is that the third agent I spoke to quoted some email address I've never heard of ([email protected]) as the email address stored on the 'system'. This appears to be some internally generated address from O2 as the xxxxxxxxx is my name followed by about 6 digits! I haven'y got a clue as to how to access this account as it has nothing to do with my 'My O2' account!
I asked him to update my account with my correct address, just in case...

CID unlock,/SIM Unlock for HD2 TMOUS?

I have read in another thread that the HD2 doesn't need a CID unlock like my Topaz did for SIM unlock. The HSPL would do this for HD2!
Well first thing I would like to know is: Is this true?
Second thing is: If this is true, it is also true for T-Mobile US HD2?
Thanks.
Santroph.
Hi. What I do know is that you can get the sim unlock code from T-mobile. I just called them yesterday and asked for a unlock code. They said emailing me the code in 24 hrs. Hopefully they will do.
Is anyone besides me just a little annoyed at the people who say "I just talked to T-Mobile and I should have my code in 24hrs" but not one post actually saying they received their code and their phone is unlocked?
Why even bother posting?
I've been with T-Mobile for years, and they have provided an unlock code for me a number of times. You just have to request one. It used to be that you'd need to have been with them for 90 days, now it's 14 days after you've bought the device or signed a new contract.
Here is the email I got from Tmobile..
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXXX
IMEI: 3XXXXXXXXXXX
Thank you for taking the time to contact T-Mobile. We have forwarded your request to the manufacturer. These requests normally take 24-48 hours, but may sometimes take longer based on circumstances that are not under our control. Please allow 14 days before submitting a duplicate request. If no response has been received after 14 days, please submit a new request.
NOTE: Since T-Mobile is requesting an unlock code from the manufacturer we cannot guarantee the response time or that a unlock code will be provided.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
excuse me for being noob, but what do we do with the code after recieveing it?
are we supposed to plug it in somewhere?
wdasilva said:
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXXX
IMEI: 3XXXXXXXXXXX
[snip]
Sim Unlock Department
T-Mobile USA, Inc.
Click to expand...
Click to collapse
Wtf, I called in my request March 25th, and I didn't even get a confirmation email. I called them two times in between, and was told first time wait 24 hours, 2nd time wait 78 hours. I've been on pre-paid sim for over 2 months now too.
my friend still hasnt got his code from T-Mobile..he is getting pissed...i can use my hd2 with all its glory but hes limited to wifi..and let me add it was hell trying to get these phones ugh...but it was so worth the highspeed drives to 2 different towns outside of Houston, Tx..man so worth it lols
I've had three phones unlocked by tmobile. just call them and tell them you're going abroad and you need you phone unlocked. i do not think they will unlock it soon as you get it. the email said you have to have been on the tmobile plan for at least 90 days before requesting unlock code. make sure you verify 3 times your IMEiwith the operators because I've had them get it wrong a few times. its frustrating and delays you getting your code. if all goes well, you get it in bout 24 hours.
I did request and RECEIVED unlock code from TMobile for about 10 times w/o much problem. Those code DO work and you dont need to reenter them after soft/hard reset.
They DO check that you are with them for 90 days. In fact you can request 1 unlock code every 90 days. Just call and tell that you are going overseas and need your phone to be unlocked. They will try to offer you those terrible "international" deals. Deny them, nothing beats local SIM
As been said - verify IMEI code and your phone model several times with TMO Rep, because couple times they DID send me wrong codes.
They send you email with unlock code and ALSO unlock INSTRUCTIONS specific for your phone.
bogdatov said:
I did request and RECEIVED unlock code from TMobile for about 10 times w/o much problem. Those code DO work and you dont need to reenter them after soft/hard reset.
They DO check that you are with them for 90 days. In fact you can request 1 unlock code every 90 days. Just call and tell that you are going overseas and need your phone to be unlocked. They will try to offer you those terrible "international" deals. Deny them, nothing beats local SIM
As been said - verify IMEI code and your phone model several times with TMO Rep, because couple times they DID send me wrong codes.
They send you email with unlock code and ALSO unlock INSTRUCTIONS specific for your phone.
Click to expand...
Click to collapse
If you've purchased outright and are a current pre/postpaid customer, there's not waiting period, as listed on their policy.
Thanks for all the replies guys.
My problem is a little different. I'm intending to buy a HD2 from T-mobile while in US this April, BUT I'm from Brazil and I do not intend to have a plan with T-Mobile US. I would like to have my HD2 unlocked so I could use it in Brazil, if TMOUS can't do it or won't do it because I won't have a plan with them, how can I do it? Does anyone know a unlock store in Miami ou Orlando?
I'm not willing to do it from internet sites, I really don't trust them to give my IMEI.
Thanks.
Santroph.
santroph said:
Thanks for all the replies guys.
My problem is a little different. I'm intending to buy a HD2 from T-mobile while in US this April, BUT I'm from Brazil and I do not intend to have a plan with T-Mobile US. I would like to have my HD2 unlocked so I could use it in Brazil, if TMOUS can't do it or won't do it because I won't have a plan with them, how can I do it? Does anyone know a unlock store in Miami ou Orlando?
I'm not willing to do it from internet sites, I really don't trust them to give my IMEI.
Thanks.
Santroph.
Click to expand...
Click to collapse
pay the phone right out and call tmobile and tell them u r going out of the country and need it unlocked make sure u tell them u pay for the phone in full and get a month to month contact that way u can cancel it when u get the phone unlocked.
* bangs head on desk *
Hey guys just an update, I got this email today trying the unlock code and it worked.... I am now using my HTC HD2 on the Bell network in canada
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXX
IMEI: XXXXXXXXXX
Unlock Code: XXXXXX
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
I'm surprised TMo doesn't just give you the unlock code on your account page.. AT&T does that now, when you sign into your account online.
Hrm.
edgie168 said:
I'm surprised TMo doesn't just give you the unlock code on your account page.. AT&T does that now, when you sign into your account online.
Hrm.
Click to expand...
Click to collapse
I don't have an account with Tmo... I bought the phne outright, faxed them the reciept and recieved the code 48 hours later via email
I thought I might have to wait for the 14 day buyers remorse period but that was not the case.
I guess it helped that I told them I live in Canada and could not go back to the USA to return the phone anyways
ljwnow said:
Hi. What I do know is that you can get the sim unlock code from T-mobile. I just called them yesterday and asked for a unlock code. They said emailing me the code in 24 hrs. Hopefully they will do.
Click to expand...
Click to collapse
did you get it yet ???
I paid for my phone in full from a T-Mobile dealer. I have ATT and I told their phone rep this when I called TMo. They painlessly provided me with the unlock code after I faxed a copy of my receipt of purchase. The code works perfectly fine and the phone connected to ATT immediately.
No problems whatsoever.
wdasilva said:
Hey guys just an update, I got this email today trying the unlock code and it worked.... I am now using my HTC HD2 on the Bell network in canada
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXX
IMEI: XXXXXXXXXX
Unlock Code: XXXXXX
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
Click to expand...
Click to collapse
My heart has just broke, The HTC HD2 will NOT work on Bell Mobility Network, if you want this phone is Canada you must have a Rogers Card. I put it my friends Rogers Sim card and it worked, my Bell Sim does not.
My loss will be some other Canadian's gain.... I will be selling it (tear)

T-Mobile Galaxy S8 unlock with an Unlock Code

I have no Idea how to start but I will throw in whatever I have so far.
I ordered sim unlock from samsungsimunlock.com for $26 ($13 original price and $13 Pending Amount for Hard Locked phone). This morning I was provided the Unlock Code and an app called Network Unlock which looked like T-Mobile's device unlock app but was non functional. The instructions were clear, install the app and enter the unlock code when prompted, but only ended up with no Sim Unlock.
I checked Service Menu to find an option to enter Unlock Code but it was missing Phone Control menu option since T-Mobile restricted unlocks to their app.
Now I am wondering if I would be able to flash Verizon or ATT firmware and be able to enter the Unlock Code. I know people are still trying to figure out ways to install the firmware through Odin and no one has been successful so far. But I was just wondering if I would be able to change firmware to different carrier which has the option to enter unlock code.
Any replies or help would be really appreciated. And I can use my T-Mobile phone as test device if anyone has ideas.
You have to go through Tmobile's app if you have it locked to Tmobile's sim. Flashing another firmware may work but not guaranteed
Sent from my ZTE A2017U using Tapatalk
suyash1629 said:
I have no Idea how to start but I will throw in whatever I have so far.
I ordered sim unlock from samsungsimunlock.com for $26 ($13 original price and $13 Pending Amount for Hard Locked phone). This morning I was provided the Unlock Code and an app called Network Unlock which looked like T-Mobile's device unlock app but was non functional. The instructions were clear, install the app and enter the unlock code when prompted, but only ended up with no Sim Unlock.
Any replies or help would be really appreciated. And I can use my T-Mobile phone as test device if anyone has ideas.
Click to expand...
Click to collapse
Did you resolve this finally. Were you able unlock?
deltacharlie said:
Did you resolve this finally. Were you able unlock?
Click to expand...
Click to collapse
Nope
So even the paid services are not reliable ? Hope you got a refund.
suyash1629 said:
I have no Idea how to start but I will throw in whatever I have so far.
I ordered sim unlock from samsungsimunlock.com for $26 ($13 original price and $13 Pending Amount for Hard Locked phone). This morning I was provided the Unlock Code and an app called Network Unlock which looked like T-Mobile's device unlock app but was non functional. The instructions were clear, install the app and enter the unlock code when prompted, but only ended up with no Sim Unlock.
I checked Service Menu to find an option to enter Unlock Code but it was missing Phone Control menu option since T-Mobile restricted unlocks to their app.
Now I am wondering if I would be able to flash Verizon or ATT firmware and be able to enter the Unlock Code. I know people are still trying to figure out ways to install the firmware through Odin and no one has been successful so far. But I was just wondering if I would be able to change firmware to different carrier which has the option to enter unlock code.
Any replies or help would be really appreciated. And I can use my T-Mobile phone as test device if anyone has ideas.
Click to expand...
Click to collapse
I am facing the same problem...paid the $26.00 and got the code with the instructions. Followed everything and their app showed "Device is Permanently Unlocked" but when I tried another SIM card the phone showed that it was invalid and to use the T-Mobile unlock app
Working with the support people from samsungsimunlock.com right now but things don't look promising...
Did you reach out to samsungsimunlock.com or did you request a refund?
There code does not work at all and they are bs. I used blowfish unlocks and was able to get a code for the phone to be unlocked. The code works when you flash the rom for testing the phones. It accepts the code but when you reinstall the T-Mobile software the phone stays locked.
T-Mobile and there bul**** app... the app unlock server is down and I don't know if it will come back online. We will just have to wait for root and a unlock method
Just used the T-Mobile unlock app. It's been exactly 44 days since first use on the TMo network, so I gave it a shot. Easy peasy! Only needed a restart.
i just carried unlocked my s8+ from tmo,i send a message to T-force and they help me to unlock my phone in just 10 min,im from mexico and i bought it in brownsville tx
this site i explained to the after reading this and before ordering,they guaranteed me my phone will be unlocked which they failed to do ,now they dont reply to emails nor do they want to grant my refund requested
Sheon849 said:
There code does not work at all and they are bs. I used blowfish unlocks and was able to get a code for the phone to be unlocked. The code works when you flash the rom for testing the phones. It accepts the code but when you reinstall the T-Mobile software the phone stays locked.
T-Mobile and there bul**** app... the app unlock server is down and I don't know if it will come back online. We will just have to wait for root and a unlock method
Click to expand...
Click to collapse
Just curious but when you said the code works when you flashed the rom for testing, did you try and then flash another carrier's rom (like AT&T, Sprint, or Verizon) rather than re-install the T-mobile software? Was it able to pick up a signal after it accepted the code while you were not on the T-mobile firmware?
Sheon849 said:
There code does not work at all and they are bs. I used blowfish unlocks and was able to get a code for the phone to be unlocked. The code works when you flash the rom for testing the phones. It accepts the code but when you reinstall the T-Mobile software the phone stays locked.
Click to expand...
Click to collapse
Does that means if I flash another carrier's firmware phone will work? Or what do you mean by rom for testing?
via msl to unlock the phone by z3x box is no possible.
SamsungSimUnlock.com are a SCAM!!!
Dear XDA people looking to unlock your phones,
The post below, is just a copy of this post (ht tps://forum.xda-developers. com/showpost.php?p=73084963&postcount=117), but for convenience I've copied it here:
Do not, again, DO NOT use samsungsimunlock.com. They scam people into sending them codes. I was scammed out of $26. Their website states they refund the money if it doesn't work, they don't.
Here is what happens (I've broken it down in a number of steps):
1. You go to their website, and order an unlock code. It states that it is $13. Great. You then wait.
2. You receive this e-mail:
Dear xxxx,
we have checked your order and found that the Unlock Code for your Samsung phone is available in our 'High Range' database because your carrier has locked your phone with a highest level of encryption (almost all new models like s8/s8+ are hard locked)*and we have*to use a Special New 2017 Unlocking Tool (which cost more than normal)*to get the correct*unlock code for your hard locked*Samsung phone.
The final cost for unlocking your phone is*$26.00
Below are the details of your order:
Phone Model
Samsung Galaxy S8 (Vodafone_UK_server#2)
*
IMEI#
358793/08/000000/5
Paid Amount
$13.00
Pending Amount
$13.00
To finish the unlocking process for your Samsung phone*please click on this link*and pay additional $13.00 to make the total amount*$26.00
*
Kindly note:*the new price for the unlock code ($26.00) is still the lowest for your Samsung phone which is locked by the high level of encryption. We guarantee that you will not get official correct unlock code cheaper than this cost on any other website.
*
Thank you
Click to expand...
Click to collapse
3. You click the link, pay, then wait a few hours, and then you receive this e-mail:
Dear, xxxxxx
we have a very good news for you.
Vodafone_UK_SuperNew_2017_Server_#2*successfully generated official unlock code for your Samsung*phone.
Below you can find the details of your order,*your unlock code and step by step instructions:
Phone Model
Samsung Galaxy S8*(Vodafone_UK_server#2)
IMEI#
​​​​​358793/08/161883/5
Unlock Code
91009421
Please follow the steps to unlock your Samsung phone:
First of all please make sure that your phone is on the stock factory firmware. This is very important. Unlock code will work correctly only on the stock factory firmware.
1 - Connect your phone (which you want to unlock) to wi-fi network
2 - Download and install on your phone official Network Unlock app: ht tp://tinyurl. com/hm7cp4g
3 - Power OFF the phone (long press on power button -> Power off)
4 - Pull out the*sim card from the phone*and*Switch ON the phone
5 - Make sure that your phone is connected to wi-fi network
6 - Open the app menu, find there*Network Unlock*app and run it
7 - Click 'Continue' button and wait until your phone will connect to server
8 - The phone will ask you to enter eight digit Sim Network Unlock Pin
9 - Enter the unlock code (which is written above), click 'Unlock' button and wait for result
10 - You will see the message "Device is Permanently Unlocked", do not close it, press the power button, choose 'Restart' and click 'OK'
Now your phone is unlocked and you can use it with any carrier sim card.
Thank you for using our service!
Best regards,
SamsungSimUnlock team
Click to expand...
Click to collapse
4. You download the app, enter the code, and it says that your phone is permanently unlocked. You are happy, restart the phone, enter new sim, and find out that the phone is not unlocked at all.
You find out that the app is just a dummy app, and it doesn't matter what code you enter, it always says that it's permanently unlocked. It never is.
5. You reply to them, tell them that the code is not working, and they stall with various e-mails.
Stalling e-mail one:
Dear customer,
*
we’ve got unlock code for your phone directly from Vodafone server and this code is
in 100% working condition, it`s official factory sim unlock code provided by official carrier employees.
Seems like the problem on your side. Here is some useful recommendations.
*
Very often unlock code is not working because our customers flashing on
their phones custom ROM`s which includes custom basebands. These
changes in the structure of the radio module (baseband) are not acceptable
to unlock and this may be the reason why our code is not working. So
please make sure that your phone using original stock ROM and original
baseband firmware and your phone never was modified before.
*
Also here is some helpful advises:
-Try to reset your phone to factory settings.
-Make sure that sim card is not locked by PIN or PUK code
-Make sure that sim card which you put in your phone is activated and has
positive amount
-Make sure that your phone was not lost or stolen before because IMEI may be blacklisted
-Contact a person who gave\sold you this phone and ask make sure that phone was not refubrished by manufacturer before.
*
Additionally please contact your network operator, the problem also may be
in the high level of lock encryption for your sim card. Please ask
your carrier to change the level of encryption to normal that`s will make an
unlock code compatible with the sim card which you trying to activate.
*
Which error your phone displaying after entering unlock code?
Click to expand...
Click to collapse
Stalling e-mail two:
Dear xxxx,*
can you please provide us screenshot of your phone current android version, baseband number and error which your phone is displaying after entering code.
Thank you
Click to expand...
Click to collapse
Stalling e-mail three:
Dear xxx,
we will send a request (with screenshots) directly to carrier technical support team, they will re-check your order.
Seems like your phone is locked by the highest level of encryption and that`s why you have an issues during unlocking process.
We will update you as soon as we will receive an response regarding your order from the carrier technical support.
Thank you for your patience.
Click to expand...
Click to collapse
Stalling e-mail four:
We will update you instantly as soon as we will get response from server
Click to expand...
Click to collapse
Stalling e-mail five:
Dear xxxx,
everything is fine, we have sent request to the official carrier technical team.
Their server is extra busy right now because they updating the databases, so some sort of delay may happen, this is normal process, please don’t worry.
So please can you wait a bit, we will update you as soon as we will get a response from carrier technical support.
Best regards
Click to expand...
Click to collapse
Stalling e-mail six:
Dear xxxx,
we have sent a request to carrier server,
it takes more time then usual, because of the very high traffic on their server and 10 hour
time difference. We will contact you as soon as we will receive an response regarding your order from official carrier support.
Please be patient, we are also waiting like you.
Thank you
Click to expand...
Click to collapse
Stalling e-mail seven (after which I requested a refund for a second time):
Dear customer,
We will send a request to carrier server regarding aprox. delivery time and as soon as they will answer us, we will forward this information directly to your email address.
You know, all requests are official and they all are coming directly from carrier server, so we are also waiting like you and like all other services. So please don`t worry, this is simple delay, just need to wait a bit until database will be updated.
Best regards
Click to expand...
Click to collapse
Stalling e-mail eight (still no refund):
Dear xxxx,*
no problem, if don`t need a code anymore, we will send a request to carrier server, they will cancel your order and will start refund process.
Please provide us screenshot with error which your phone is displaying after entering code (it will needed as proof for our supplier)
Click to expand...
Click to collapse
All this time, I've complied with their requests for screenshots and stuff. So, after eight e-mails, it's easy to conclude that this is just a tactic.
I waited more than two weeks for them to comply with the refund. They haven't.
6. You go on XDA forums to warn other users not to use them, because this is the place where I found that site, which was probably plugged by the scammers themselves.
7. Find another reputable Unlock code provider.
Ultimately I did find a website, and they sent me a code which worked flawlessly. I'm not stating which one it is, so that this post doesn't seem like it's from someone trying to promote a website.
So, there you have it folks. I have an unlocked phone, but my back account is $26 lighter.
If you have $26 that is just itching to leave your bank account, donate it, or buy some random person some flowers. Do not use samsungsimunlock.com
I will update this post if I hear back from SamsungSimUnlock.com
I got scammed too...
Any chance you can PM me the URL of the site that worked for you?
I've been waiting 4 weeks now for a working code from samsungimunlock.com after also paying $26....
These guys are seriously scammy....
samsungsimunlock said:
Dear XDA people looking to unlock your phones,
The post below, is just a copy of this post (ht tps://forum.xda-developers. com/showpost.php?p=73084963&postcount=117), but for convenience I've copied it here:
Do not, again, DO NOT use samsungsimunlock.com. They scam people into sending them codes. I was scammed out of $26. Their website states they refund the money if it doesn't work, they don't.
Here is what happens (I've broken it down in a number of steps):
1. You go to their website, and order an unlock code. It states that it is $13. Great. You then wait.
2. You receive this e-mail:
3. You click the link, pay, then wait a few hours, and then you receive this e-mail:
4. You download the app, enter the code, and it says that your phone is permanently unlocked. You are happy, restart the phone, enter new sim, and find out that the phone is not unlocked at all.
You find out that the app is just a dummy app, and it doesn't matter what code you enter, it always says that it's permanently unlocked. It never is.
5. You reply to them, tell them that the code is not working, and they stall with various e-mails.
Stalling e-mail one:
Stalling e-mail two:
Stalling e-mail three:
Stalling e-mail four:
Stalling e-mail five:
Stalling e-mail six:
Stalling e-mail seven (after which I requested a refund for a second time):
Stalling e-mail eight (still no refund):
All this time, I've complied with their requests for screenshots and stuff. So, after eight e-mails, it's easy to conclude that this is just a tactic.
I waited more than two weeks for them to comply with the refund. They haven't.
6. You go on XDA forums to warn other users not to use them, because this is the place where I found that site, which was probably plugged by the scammers themselves.
7. Find another reputable Unlock code provider.
Ultimately I did find a website, and they sent me a code which worked flawlessly. I'm not stating which one it is, so that this post doesn't seem like it's from someone trying to promote a website.
So, there you have it folks. I have an unlocked phone, but my back account is $26 lighter.
If you have $26 that is just itching to leave your bank account, donate it, or buy some random person some flowers. Do not use samsungsimunlock.com
I will update this post if I hear back from SamsungSimUnlock.com
Click to expand...
Click to collapse
Why would flashing another carriers firmware do anything?
Did you put in a non T-Mobile mobile sim? If so were you prompted to enter an unlock code?
Hey peeps,
loaded the unlocked firmware onto the phone, so far so good, its now asking for an unlock code, which is what I want. Any recommendations for a reputable seller?
I've come from tmo where you're supposed to use the app, but if what Sheon849 says is correct, should be able to unlock with a code now...
Any suggestions welcome!
tf22 said:
Any chance you can PM me the URL of the site that worked for you?
I've been waiting 4 weeks now for a working code from samsungimunlock.com after also paying $26....
These guys are seriously scammy....
Click to expand...
Click to collapse
i dont know how much they bribe the moderators, or some of the moderators own that site, that is why it is all over xda. stay away
gentlemann said:
i dont know how much they bribe the moderators, or some of the moderators own that site, that is why it is all over xda. stay away
Click to expand...
Click to collapse
Umm none we at every chance try to shut them down There services are not allowed on Xda but normal members keep posting them back up

LG V20 LS997 successfully unlocked with Oreo update

I finally unlocked my LG V20 LS997 (Sprint version). There is no trick.
I bought my LG V20 LS997 from ebay and the seller claimed it is unlocked. I called Sprint and they also told me the phone is unlocked domestically and internationally.
However when I put non-Sprint sim card, I always got invalid sim card icon in the status bar and cannot get the phone work. Many people had the same issues.
Some people can unlock it and work but after update to Oreo, the phone will be locked again.
I found place in Sprint community talking about the unlocked LG V20 but still getting invalid sim card. I read through all the articles one by one. And I found that there are basically three steps:
1) Update PRL;
2) Update Profile;
3) Unlock UICC;
I can do the first two without any problem. But I never succeeded in step 3. So in Sprint community, I sent Em_Will_I_Am (please remember this guy, he is really good and can help you out) a private message telling him my IMEI, ICCD(sim card) and what problem I had. He will check if the phone is unlocked in the system or not first and make sure the phone can be unlocked by Sprint standard (fully paid, not stole phone, no unpaid charge etc.). Since my phone is in good standing and can be unlocked. He first re-locked my phone and I had to restart my phone using ##72786# to reset network settings. After that he unlocked my phone. After I do ##72786# again and wait for my phone is hand-free activated and wait for several minutes. I did
1) Update PRL;
2) Update Profile;
3) Unlock UICC;
What I got was something like 'Your phone is unlocked to any UICC that supported by the phone.'
Then I removed my sprint sim card and into a H2O wireless (AT&T MVNO) sim card. It works! You have to manually configure the APN in order to get data working. Since this is Sprint version V20, it only support 3G in at&t network. But at least I can have voice and 3G data from other vendor. I tried rebooting my V20 and factory resetting my V20. All of these operations have no impact on accepting the non-Sprint sim card. It looks to me is really unlocked now. My LG V20 was update to Oreo OTA one week back. so it is on the latest version of android now.
Thanks a lot to Em_Will_I_Am. When he relocks and unlocks your phone, he basically sends out a signal and your phone will pop up and say 'Updating profile' and then 'Profile update is completed'. During the whole process, Em_Will_I_Am will send you private message to tell you what he did and what you need to do.
My LG V20 was still in Sprint network and was active. I don't know if you don't have your phone actively on Sprint network will that work. But I would suggest to send private message to Em_Will_I_Am and seek his help. He may be able to help.
How can I get in contact with him
How can I get contact with him?
I need help too. Bought V20 phone off ebay and it worked great for about 4 months with Straight Talk and Cricket and then it got the Oreo update and now it gives me the invalid SIM message. I never used it on Sprint but it was a Sprint phone. Any help would be appreciated or if you can pass along the way for me to contact the person that helped you that would be great.
dreorlando said:
How can I get in contact with him
Click to expand...
Click to collapse
Please go to Sprint Community website. Register a user if you don't have. Then you will be able to find user Em_Will_I_Am and ask him for help.
pscook said:
I need help too. Bought V20 phone off ebay and it worked great for about 4 months with Straight Talk and Cricket and then it got the Oreo update and now it gives me the invalid SIM message. I never used it on Sprint but it was a Sprint phone. Any help would be appreciated or if you can pass along the way for me to contact the person that helped you that would be great.
Click to expand...
Click to collapse
Please go to Sprint Community website. Register a user if you don't have. Then you will be able to find user Em_Will_I_Am and ask him for help.
i need more ppl conrfirming this
V20 Invalid SIM
pscook said:
I need help too. Bought V20 phone off ebay and it worked great for about 4 months with Straight Talk and Cricket and then it got the Oreo update and now it gives me the invalid SIM message. I never used it on Sprint but it was a Sprint phone. Any help would be appreciated or if you can pass along the way for me to contact the person that helped you that would be great.
Click to expand...
Click to collapse
I was able to contact Em_Will_I_Am and they helped me out. I think an unlock code was sent again. I also did a couple of things that I think finally allowed the unlock code to come through. I went into developer mode and turned on Enable OEM unlock and then powered off. Then I powered back on while holding the power button and volume down. When the menu came up I chose Wipe Cache Partition. Then when I rebooted it came up and recognized the SIM again and so far all is good. Thanks again to Em_Will_I_Am on the Sprint community forums for all the help.
i paid for a unlock via ebay after he was finish unlocking my phone i inserted my sim. sginal kept droping every few seconds. so i cleared the network settings via phone dialer couple of times, same issue everytime so i just fk it and just updated to oreo now its still unlocked and signal don't drop!!!
Greetings.
I can confirm this. The Sprint assistant knows exactly how to solve the issue in just a few steps. Had the same problem associated to the phone locked since Oreo update and he helped me in a matter of few steps. Create the Sprint account and message him. He'll give you the support.
How long did it take for you to get the support?
Sprint sim card
So the sprint agent Em_I_will asked me for a sprint sim card and i don't have one. Can someone help me out here?
My phone has been unlocked
zhuhuilin said:
I finally unlocked my LG V20 LS997 (Sprint version). There is no trick.
I bought my LG V20 LS997 from ebay and the seller claimed it is unlocked. I called Sprint and they also told me the phone is unlocked domestically and internationally.
However when I put non-Sprint sim card, I always got invalid sim card icon in the status bar and cannot get the phone work. Many people had the same issues.
Some people can unlock it and work but after update to Oreo, the phone will be locked again.
I found place in Sprint community talking about the unlocked LG V20 but still getting invalid sim card. I read through all the articles one by one. And I found that there are basically three steps:
1) Update PRL;
2) Update Profile;
3) Unlock UICC;
I can do the first two without any problem. But I never succeeded in step 3. So in Sprint community, I sent Em_Will_I_Am (please remember this guy, he is really good and can help you out) a private message telling him my IMEI, ICCD(sim card) and what problem I had. He will check if the phone is unlocked in the system or not first and make sure the phone can be unlocked by Sprint standard (fully paid, not stole phone, no unpaid charge etc.). Since my phone is in good standing and can be unlocked. He first re-locked my phone and I had to restart my phone using ##72786# to reset network settings. After that he unlocked my phone. After I do ##72786# again and wait for my phone is hand-free activated and wait for several minutes. I did
1) Update PRL;
2) Update Profile;
3) Unlock UICC;
What I got was something like 'Your phone is unlocked to any UICC that supported by the phone.'
Then I removed my sprint sim card and into a H2O wireless (AT&T MVNO) sim card. It works! You have to manually configure the APN in order to get data working. Since this is Sprint version V20, it only support 3G in at&t network. But at least I can have voice and 3G data from other vendor. I tried rebooting my V20 and factory resetting my V20. All of these operations have no impact on accepting the non-Sprint sim card. It looks to me is really unlocked now. My LG V20 was update to Oreo OTA one week back. so it is on the latest version of android now.
Thanks a lot to Em_Will_I_Am. When he relocks and unlocks your phone, he basically sends out a signal and your phone will pop up and say 'Updating profile' and then 'Profile update is completed'. During the whole process, Em_Will_I_Am will send you private message to tell you what he did and what you need to do.
My LG V20 was still in Sprint network and was active. I don't know if you don't have your phone actively on Sprint network will that work. But I would suggest to send private message to Em_Will_I_Am and seek his help. He may be able to help.
Click to expand...
Click to collapse
I can confirm this. The Sprint assistant knows exactly how to solve the issue in just a few steps. Had the same problem associated to the phone locked since Oreo update and he helped me in a matter of few steps. Create the Sprint account and message him. He'll give you the support.
elixir92 said:
So the sprint agent Em_I_will asked me for a sprint sim card and i don't have one. Can someone help me out here?
Click to expand...
Click to collapse
I assumed I would need a Sprint sim to do this, so I just bought a new Sprint sim card off of ebay for a couple dollars. Then you will be able to give the sim information to Em_Will_I_Am
He'll put you on the list if your phone is able to be unlocked (ie. not blacklisted, not listed as stolen etc) and soon you'll be unlocked.
I'm so thankful to have found this thread and so thankful to Em_I_will for all his help. Amazingly helpful person.
hgib said:
I assumed I would need a Sprint sim to do this, so I just bought a new Sprint sim card off of ebay for a couple dollars. Then you will be able to give the sim information to Em_Will_I_Am
He'll put you on the list if your phone is able to be unlocked (ie. not blacklisted, not listed as stolen etc) and soon you'll be unlocked.
I'm so thankful to have found this thread and so thankful to Em_I_will for all his help. Amazingly helpful person.
Click to expand...
Click to collapse
I have the same problem; Em_Will_I_Am told me that I would be on the waiting list from last week and still no answer.
Could you please tell me more or less what time it took you to complete the unlocking process?
xian2786 said:
I have the same problem; Em_Will_I_Am told me that I would be on the waiting list from last week and still no answer.
Could you please tell me more or less what time it took you to complete the unlocking process?
Click to expand...
Click to collapse
I waited just over a week. Keep in mind, they are done in the order they are received and I'm sure the first priority is dealing with customers actually staying with Sprint
Just keep your phone powered up so that you're ready when your time comes.
hgib said:
I waited just over a week. Keep in mind, they are done in the order they are received and I'm sure the first priority is dealing with customers actually staying with Sprint
Just keep your phone powered up so that you're ready when your time comes.
Click to expand...
Click to collapse
Ok, then I'll keep waiting.
I can do these remotely but unfortunately not free
hec2k said:
I can do these remotely but unfortunately not free
Click to expand...
Click to collapse
Thanks, but the Sprint Community Manager (Em_Will_I_Am) solved my issue and now my phone it's unlocked for free.
hec2k said:
I can do these remotely but unfortunately not free
Click to expand...
Click to collapse
how much will it cost?

Categories

Resources