Database Users

CID unlock,/SIM Unlock for HD2 TMOUS?

I have read in another thread that the HD2 doesn't need a CID unlock like my Topaz did for SIM unlock. The HSPL would do this for HD2!
Well first thing I would like to know is: Is this true?
Second thing is: If this is true, it is also true for T-Mobile US HD2?
Thanks.
Santroph.

Hi. What I do know is that you can get the sim unlock code from T-mobile. I just called them yesterday and asked for a unlock code. They said emailing me the code in 24 hrs. Hopefully they will do.

Is anyone besides me just a little annoyed at the people who say "I just talked to T-Mobile and I should have my code in 24hrs" but not one post actually saying they received their code and their phone is unlocked?
Why even bother posting?

I've been with T-Mobile for years, and they have provided an unlock code for me a number of times. You just have to request one. It used to be that you'd need to have been with them for 90 days, now it's 14 days after you've bought the device or signed a new contract.

Here is the email I got from Tmobile..
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXXX
IMEI: 3XXXXXXXXXXX
Thank you for taking the time to contact T-Mobile. We have forwarded your request to the manufacturer. These requests normally take 24-48 hours, but may sometimes take longer based on circumstances that are not under our control. Please allow 14 days before submitting a duplicate request. If no response has been received after 14 days, please submit a new request.
NOTE: Since T-Mobile is requesting an unlock code from the manufacturer we cannot guarantee the response time or that a unlock code will be provided.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.

excuse me for being noob, but what do we do with the code after recieveing it?
are we supposed to plug it in somewhere?

wdasilva said:
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXXX
IMEI: 3XXXXXXXXXXX
[snip]
Sim Unlock Department
T-Mobile USA, Inc.
Click to expand...
Click to collapse
Wtf, I called in my request March 25th, and I didn't even get a confirmation email. I called them two times in between, and was told first time wait 24 hours, 2nd time wait 78 hours. I've been on pre-paid sim for over 2 months now too.

my friend still hasnt got his code from T-Mobile..he is getting pissed...i can use my hd2 with all its glory but hes limited to wifi..and let me add it was hell trying to get these phones ugh...but it was so worth the highspeed drives to 2 different towns outside of Houston, Tx..man so worth it lols

I've had three phones unlocked by tmobile. just call them and tell them you're going abroad and you need you phone unlocked. i do not think they will unlock it soon as you get it. the email said you have to have been on the tmobile plan for at least 90 days before requesting unlock code. make sure you verify 3 times your IMEiwith the operators because I've had them get it wrong a few times. its frustrating and delays you getting your code. if all goes well, you get it in bout 24 hours.

I did request and RECEIVED unlock code from TMobile for about 10 times w/o much problem. Those code DO work and you dont need to reenter them after soft/hard reset.
They DO check that you are with them for 90 days. In fact you can request 1 unlock code every 90 days. Just call and tell that you are going overseas and need your phone to be unlocked. They will try to offer you those terrible "international" deals. Deny them, nothing beats local SIM
As been said - verify IMEI code and your phone model several times with TMO Rep, because couple times they DID send me wrong codes.
They send you email with unlock code and ALSO unlock INSTRUCTIONS specific for your phone.

bogdatov said:
I did request and RECEIVED unlock code from TMobile for about 10 times w/o much problem. Those code DO work and you dont need to reenter them after soft/hard reset.
They DO check that you are with them for 90 days. In fact you can request 1 unlock code every 90 days. Just call and tell that you are going overseas and need your phone to be unlocked. They will try to offer you those terrible "international" deals. Deny them, nothing beats local SIM
As been said - verify IMEI code and your phone model several times with TMO Rep, because couple times they DID send me wrong codes.
They send you email with unlock code and ALSO unlock INSTRUCTIONS specific for your phone.
Click to expand...
Click to collapse
If you've purchased outright and are a current pre/postpaid customer, there's not waiting period, as listed on their policy.

Thanks for all the replies guys.
My problem is a little different. I'm intending to buy a HD2 from T-mobile while in US this April, BUT I'm from Brazil and I do not intend to have a plan with T-Mobile US. I would like to have my HD2 unlocked so I could use it in Brazil, if TMOUS can't do it or won't do it because I won't have a plan with them, how can I do it? Does anyone know a unlock store in Miami ou Orlando?
I'm not willing to do it from internet sites, I really don't trust them to give my IMEI.
Thanks.
Santroph.

santroph said:
Thanks for all the replies guys.
My problem is a little different. I'm intending to buy a HD2 from T-mobile while in US this April, BUT I'm from Brazil and I do not intend to have a plan with T-Mobile US. I would like to have my HD2 unlocked so I could use it in Brazil, if TMOUS can't do it or won't do it because I won't have a plan with them, how can I do it? Does anyone know a unlock store in Miami ou Orlando?
I'm not willing to do it from internet sites, I really don't trust them to give my IMEI.
Thanks.
Santroph.
Click to expand...
Click to collapse
pay the phone right out and call tmobile and tell them u r going out of the country and need it unlocked make sure u tell them u pay for the phone in full and get a month to month contact that way u can cancel it when u get the phone unlocked.

* bangs head on desk *

Hey guys just an update, I got this email today trying the unlock code and it worked.... I am now using my HTC HD2 on the Bell network in canada
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXX
IMEI: XXXXXXXXXX
Unlock Code: XXXXXX
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.

I'm surprised TMo doesn't just give you the unlock code on your account page.. AT&T does that now, when you sign into your account online.
Hrm.

edgie168 said:
I'm surprised TMo doesn't just give you the unlock code on your account page.. AT&T does that now, when you sign into your account online.
Hrm.
Click to expand...
Click to collapse
I don't have an account with Tmo... I bought the phne outright, faxed them the reciept and recieved the code 48 hours later via email
I thought I might have to wait for the 14 day buyers remorse period but that was not the case.
I guess it helped that I told them I live in Canada and could not go back to the USA to return the phone anyways

ljwnow said:
Hi. What I do know is that you can get the sim unlock code from T-mobile. I just called them yesterday and asked for a unlock code. They said emailing me the code in 24 hrs. Hopefully they will do.
Click to expand...
Click to collapse
did you get it yet ???

I paid for my phone in full from a T-Mobile dealer. I have ATT and I told their phone rep this when I called TMo. They painlessly provided me with the unlock code after I faxed a copy of my receipt of purchase. The code works perfectly fine and the phone connected to ATT immediately.
No problems whatsoever.

wdasilva said:
Hey guys just an update, I got this email today trying the unlock code and it worked.... I am now using my HTC HD2 on the Bell network in canada
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXX
IMEI: XXXXXXXXXX
Unlock Code: XXXXXX
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
Click to expand...
Click to collapse
My heart has just broke, The HTC HD2 will NOT work on Bell Mobility Network, if you want this phone is Canada you must have a Rogers Card. I put it my friends Rogers Sim card and it worked, my Bell Sim does not.
My loss will be some other Canadian's gain.... I will be selling it (tear)

T-mobile is a bit odd...

So I bought my HD2 2 weeks after they came out. Shortly after I tried buying an unlock code for my phone because t-mobiles service in my area is kind of come and go. Unfortunatly I have one of the 35777 Phones so after 4 attempts with 4 different sites failing at getting a code, I tried emailing tmobile to see if they would give me a code as they already told me they dont have service in my area. They told me to fax them a copy of my invoice proving I paid full price for the thing, so I did. About a week later they got back to me and said that due to the fact that I bought it from a site that was not one of their approved retailers I couldnt get an unlock code. So about a week and a half ago I went to a tmobile store and got the darn thing setup anyways. I get some service in this area, just not much. Now about 3 days ago, I get an email from t-mobile that looks like this:
T-Mobile Sim Unlock Request
Sim Unlock Reference: *******
IMEI: 35777*********
Unlock Code: ********
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
I kind of find this a bit odd. They tell me I cant get the number, then about a month later they randomly mail it to me anyway.

sounds kind of odd... have you always had tmobile or did you just sign up to purchase the hd2?

Neither, I had at&t before, Wanted to buy it and unlock it to use with at&t but in the process realized at&t's service is a bit of a ripoff. Atleast it is with standard plans. Wanted to try and use my hd2 with a gophone card but it doesnt seem to want to work.

SIM network unlock PIN for Samsung Galaxy S

Probably a silly question but I have the following problem:
I have 3 cards (Orange and 2 x T-Mobile). When I put either T-Mobile SIM in my phone, it requests a SIM network unlock PIN. I have the option of entering this in or clicking a dismiss button which will take me pass this screen but doesn't register onto the GSM network. This doesn't happen on my Orange SIM as this registers straight away onto the GSM network.
All 3 SIM cards do not request a PIN when I use them with two other phones that I have (HTC Hero and HTC TyTn 2).
On the SGS I have tried the pins 0000, 12345 and 1234 which are default PINs that I recall. I've checked the manual for the SGS and the literature that came with my T-Mobile SIM card and neither give any hints about a default PIN or about a SIM network unlock PIN.
I'm not sure if the PIN request is coming from the phone or the SIM card. I'm guessing it's coming from the phone but I don't know why it doesn't request this when I use my Orange SIM card.
I purchased the phone SIM free. The Orange SIM is a PAYG and the two T-Mobile SIMs are pay monthly contracts. I know all 3 SIMs work without PINs in my other phone.
Can anyone help? I'm assuming I'm missing something really simple but can't figure out what. I've already tried a dozen google searches with no luck. Please please help. I feel I'm being deprived of my 2 hour old SGS phone

I've now taken a video of the boot up sequence to show you what it looks like: http://www.youtube.com/watch?v=3D-RvvCK2bM
Can anyone confirm or refute whether this is happening on their SGS too? It seems like it's a Security Code on the handset but I can't find any setting for such a code.
Any help will be greatly appreciated.

Techno79 said:
Can anyone confirm or refute whether this is happening on their SGS too? It seems like it's a Security Code on the handset but I can't find any setting for such a code.
Any help will be greatly appreciated.
Click to expand...
Click to collapse
Don't think your phone is actually SIM free... no issues here using any SIM I like (purchased from Unlocked Mobiles). Where did you get yours?

n4nick said:
Don't think your phone is actually SIM free... no issues here using any SIM I like (purchased from Unlocked Mobiles). Where did you get yours?
Click to expand...
Click to collapse
I purchases it from handtec. I don't think it is Sim free for the following reasons:
1. It was listed as Sim free
2. The box it came in also seems to indicate it is Sim free
3. There is no carrier logo on the phone or anything it came with
4. Seems to work with my Orange Sim card (which implies the phone came from orange if it was Sim free and this phone hasn't been released on Orange).
I'm guessing by the single thread reply that no one else has come into this issue before? And it's probably not just a simple default security code?

I don't know if this will help, but when I was asked for a sim code on a new Nokia phone, about two years ago, I rang Voda and asked for the pin code. In your case you would need to ask T Mobile.

I have the exact same issue with my Galaxy from Handtec which arrived today. I hope they aren't selling sim-locked phones as sim-free... Time to call Voda...

Ok, apparently it's a known issue. Just spoke to handtec, they say they got a batch of phones from Samsung which are locked to Orange. Call them for a replacement/refund. Don't mess about with the phone support line, it just points you to the website and disconnects you, call them and speak to sales. 01733 298500

mcleancraig said:
Ok, apparently it's a known issue. Just spoke to handtec, they say they got a batch of phones from Samsung which are locked to Orange. Call them for a replacement/refund. Don't mess about with the phone support line, it just points you to the website and disconnects you, call them and speak to sales. 01733 298500
Click to expand...
Click to collapse
Ah ok, that makes sense and which is why my Orange SIM card worked but not T-Mobile. I may have come to this conclusion if I had a Vodafone and O2 SIM knocking about.
Thanks for the info. Will be returning the phone for a replacement.

n4nick said:
Don't think your phone is actually SIM free... no issues here using any SIM I like (purchased from Unlocked Mobiles). Where did you get yours?
Click to expand...
Click to collapse
@n4nick: It appears as though you were right although the phone doesn't look like an Orange locked phone. Orange are notorious for plastering their big ugly logo on the physical phone and all over the software. They even put their logo on the box, accessories and manuals. This phone really looks like a SIM free version.
I wonder if the Orange locked batch were due to go to Orange for them to do their usual carrier differentiation before they then go out to customers.

Hi!, I've bought Samsung Galaxy S from handtec too and I get the same message: sim network unlock pin. I've just sent request to Handtec support.
What about you? Did you somehow unlock? Or did you change your phone?

Speak to Handtec about it and get a replacement or a refund as the item sent out is the wrong item. As mentioned previously, I believe the mistake was from Samsung as they sent a batch of Orange locked handsets as unlocked handsets which Handtec then sold accordingly. Handtec seem to be handling the whole mixup very well with good customer service so you should be ok.

Yeah I'm experiencing this issue as well. Phone worked fine for 7 days then today out of nowhere I get the SIM network unlock PIN alert upon startup. I contacted Handtec and this is all they had to say.
Thanks for your email,
Unfortunately this is an error with Samsung and we will require all of the items back, postage will be covered once back and confirmed it is an orange locked device but we will require this back to replace it for you.
Please advise,
Kind regards.
Click to expand...
Click to collapse
I can't be bothered with sending it back and being without a phone for atleast a week.

UltimaRB said:
Yeah I'm experiencing this issue as well. Phone worked fine for 7 days then today out of nowhere I get the SIM network unlock PIN alert upon startup. I contacted Handtec and this is all they had to say.
I can't be bothered with sending it back and being without a phone for atleast a week.
Click to expand...
Click to collapse
Legally they have to give you a full refund including the postage cost for both ways. Therefore you could purchase a new handset while you are in the process of getting a refund for the existing one. You'll know if it is an Orange locked phone because there was one or two Orange specific applications pre-installed on the phone.
If it was working before and not now then it's possible it could be a different issue though.

I work for t-mobile and samsung sent us some unbranded phones that were locked to orange by mistake. That chances are we wernt the only ones to receive them
Sent from my GT-I9000 using XDA App

had this problem myself on O2
went to store to use their phone to ring around (they were sorry)
after time on the line with O2 support they had no answers, so i rang samsung
samsung took literally seconds on the phone, i said about the 'sim network unlock pin' and he simply turned round and said its dead, a dead chipset thats in every phone they sent out in the last week, i was told this on friday 11th
samsung then spoke to the staff at the O2 store and advised them to mark all other galaxys they had as 'dead on arrival' and return them and for others to do the same
looks like a big batch issue so best thing u can do is send your dodgy one back like i have done, hopefully this replacement will work

I just got the Network Unlock PIN Message myself randomly after a reboot 7 days after purchase.
Has anyone tried using a TurboSIM to see if it works?
Sad thing is it was working one day and then broke the next.
Pretty bad that we have to pay postage to get their doa replaced. ( Specially considering that's about $50 for me. )
EDIT: Does anyone know what the STOCK firmware was when you got your handtec handset? ( From what I can tell it could be XXJF3. )
EDIT2: Success! After contacting Handtec they sent me a code to use, it seems to have permanently network unlocked my phone.

After a few emails with Handtec they were able to provide me with an unlock code after giving them my IMEI number. All is good again

I have a similar problem with T959 from TMobile USA. The phone was obviously locked to TMobile but I got the code from TMobile, entered it and phone was unlocked. My customer took home, used it for about a week and now the phone is network lock again and ask for network pin. So I enter the same code that was used to unlock it but now it DOES NOT work. So strange. But this happened before on other android phone and it worked, just re-enter the code. Anyone has a solution yet on this problem?

aaarrrggghhhh!
I have same problem but.... the unlock code Handtec sent me does not work
I have tried every method I can find on the internet to enter the unlock code (eg #0111*code#, #7465625*638*code# and even #7465625*638*# which pops up with a seperate box to enter the unlock code) and each time it fails. I've even done this after various full hardware resets.
Hantec have said the phone might be faulty with a software problem and to send it back to them.
I am in Cyprus and its going to cost me 50 euro to send it back. If I had paid an extra 50 euro on the Handtec price I could have bought it locally! Doh!
Mark.

newtonthecat said:
aaarrrggghhhh!
I have same problem but.... the unlock code Handtec sent me does not work
I have tried every method I can find on the internet to enter the unlock code (eg #0111*code#, #7465625*638*code# and even #7465625*638*# which pops up with a seperate box to enter the unlock code) and each time it fails. I've even done this after various full hardware resets.
Hantec have said the phone might be faulty with a software problem and to send it back to them.
I am in Cyprus and its going to cost me 50 euro to send it back. If I had paid an extra 50 euro on the Handtec price I could have bought it locally! Doh!
Mark.
Click to expand...
Click to collapse
To enter the code you should put a SIM in, and start the phone, it will ask you straight away...
If you attempted to enter wrong codes too many times it will stop asking you and your phone is permanently locked until you return it to the manufacturer.
Oh noes, mine better not relock... :\
Just out of curiosity, how many 5's does your code have?

[Q] How do i unlock the Defy to all Networks

Hello,
Does anybody know a way i can unlock my Defy its currently locked on the T-Mobile UK network, I have tried searching the internet but i can't find anything please help.
Thanks
Chris

I'm also looking for a carrier unlock. Mine is US T-Mobile. Anyone know of a reliable place for unlock codes?

philmillman said:
I'm also looking for a carrier unlock. Mine is US T-Mobile. Anyone know of a reliable place for unlock codes?
Click to expand...
Click to collapse
For Tmo (USA at least)
they will give it to you. You just have to call in and ask. May need to be a customer for a little while, but only if you are on postpaid. If you paid full price you can request unlock code right away.

Unlock Motorola Defy
Hello everybrody;
Any news about the unlock codes?
Thanks in advanced.Regards.

i got an HD2 on line and Nuron on prepaid, called tmobile 2 for each phone and less than 24hrs on each occasion i got the unlock code from them

For Tmobile USA
I got mine. It is free, just call Tmo and ask for the unlock code, tell them you are going to another country for vacations.
I payed full price, if you got the phone with a contract you might have to wait some time to get the unlock code from Tmo as they told me there are certain rules if you buy the phone with discount (aka 2yr contract).
I like Tmobile
T-Mobile Sim Unlock Request
Sim Unlock Reference: 1231232
IMEI: ##################
Unlock Code: ***************
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your Motorola device.
1. Place a non-T Mobile SIM card into the handset and turn the handset on.
2. The handset display should read "SIM network unlock PIN"
3. Tap the box below the message
4. Enter the unlock code and Tap "Unlock"
Note: Device should display "Network unlock successful".
If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Service for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.

Actually, if you've been a customer for a few years they will give it to you contract price or not. I've never had an issue. However with wifi calling (and the fact that I really need my regular number for my work) I'm less motivated.

Hello everyone!
I am not from US and I bought Defy from a person who got it on Oprah show. Waiting for this phone to arrive soon. It should be locked and I want to unlock it. I will receive copy of Oprah letter enclosed with phone. Something about 3 month of free T-Mobile service and pre-activated sim card.
Now the question. Will I get unlock from T-Mobile if I contact them? Will letter help?

pogo stick said:
Hello everyone!
I am not from US and I bought Defy from a person who got it on Oprah show. Waiting for this phone to arrive soon. It should be locked and I want to unlock it. I will receive copy of Oprah letter enclosed with phone. Something about 3 month of free T-Mobile service and pre-activated sim card.
Now the question. Will I get unlock from T-Mobile if I contact them? Will letter help?
Click to expand...
Click to collapse
http://support.t-mobile.com/doc/tm51885.xml
SIM Unlock Code
For information on the SIM Unlock Code, refer to the following:
If you purchased a wireless phone from T-Mobile, your phone has been programmed with a SIM lock which will prevent the phone from operating with other compatible wireless telephone carrier’s services. If you wish to use the phone with the service of another wireless telephone carrier, you must enter a numeric SIM Unlock Code to unlock the phone.
For customers with a T-Mobile Postpaid Plan, T-Mobile will provide the SIM Unlock Code upon request to eligible customers, provided the requesting customer has a minimum of 40 days of active service with T-Mobile.
For customers with a T-Mobile Prepaid Plan, T-Mobile will provide the SIM Unlock Code upon request to eligible customers, provided the requesting customer has a minimum of 60 days of active service with T-Mobile and either a Prepaid Plan account balance of at least $10.00 or a prior refill within the last 30 days.
T-Mobile will provide the SIM Unlock Code upon request to eligible former customers, provided that T-Mobile has such code or can obtain it from the manufacturer.
You may request the SIM Unlock Code for your phone, together with instructions for entering the code, by calling T-Mobile customer care at 1-800-937-8997
customer support will also tell you Tmobile requires the phone be ACTIVE/USED on Tmo US for atleast 14 days since they can detect phones that use their networks

I got a TMobile (US) DEFY as a gift (I believe it is an Oprah show giveaway) and have been having a very hard time trying to unlock the phone. even the code that TMobile provided was wrong.
Attempts:
1 - TMobile - they said they did not have it in their database and contacted motorola. The code they sent was 8 digits and did not work.
2 - Unlockitnow-com - Paid $20 - Sent me 3 codes and all three did not work (I did a motorola database "not found" lookup) -> I made a youtube video of the code not working to get a refund and they said they are mailing me a sim unlock kit.
3 - Private Unlocker in Toronto - Paid $35 - Sent me 1 code and it was the same as one of the codes from unlockitnow-com so I did not try it as I knew it failed previously -> he then contacted motorola who advised him that the phone may possibly have a network lock and not a simlock so it would require 2 codes?? both 16-digit subsidy codes as the phones sent to Oprah were never sent to TMobile to remove the subsidy codes and insert TMobile 8digit calculated codes.
Debating trying to apply for a subsidy code from GSM liberty -> gsmliberty-net/shop/16-digit-motorola-subsidy-code-p-3213.html
Anyone else with a DEFY from the Oprah Show manage to unlock it? please help! PM or reply!! thanks in advance

got the same problemo here.. my uncle bought a motorola defy from the oprah show, then call t-mobile for unlock code..
t-mobile always sent the same code (just 8 digits) & it doesn't work.. they said that he has to call directly to motorola because he doesn't get the phone directly from tmobile (what the heck?? it's a tmobile phone for crying out loud..!!)
now he is trying swiftunlock from ebay.. haven't got the code yet..
hope it will work..

same thing here...
ru1dev said:
I got a TMobile (US) DEFY as a gift (I believe it is an Oprah show giveaway) and have been having a very hard time trying to unlock the phone. even the code that TMobile provided was wrong.
Attempts:
1 - TMobile - they said they did not have it in their database and contacted motorola. The code they sent was 8 digits and did not work.
2 - Unlockitnow-com - Paid $20 - Sent me 3 codes and all three did not work (I did a motorola database "not found" lookup) -> I made a youtube video of the code not working to get a refund and they said they are mailing me a sim unlock kit.
3 - Private Unlocker in Toronto - Paid $35 - Sent me 1 code and it was the same as one of the codes from unlockitnow-com so I did not try it as I knew it failed previously -> he then contacted motorola who advised him that the phone may possibly have a network lock and not a simlock so it would require 2 codes?? both 16-digit subsidy codes as the phones sent to Oprah were never sent to TMobile to remove the subsidy codes and insert TMobile 8digit calculated codes.
Debating trying to apply for a subsidy code from GSM liberty -> gsmliberty-net/shop/16-digit-motorola-subsidy-code-p-3213.html
Anyone else with a DEFY from the Oprah Show manage to unlock it? please help! PM or reply!! thanks in advance
Click to expand...
Click to collapse
I have the same problem with this oprah defy phone. I bought it for my husband for christmas (Im a Tilt2 .. and sticking with it..LOL)
You got much further than I did with T-Mobile, after being "disconnected" twice, I called back a third time only to have possibly the rudest tmobile rep on the planet tell me that there is no way they can know whether or not I stole the phone! and so it is impossible for them to give me a code. She then said that because it was a prepaid oprah phone that it could not be unlocked.
I gave up on T-Mobile and bought a code from unlock to talk and they sent me 2, both of which didnt work...(currently shooting my refund video as we speak...LOL...but they didnt sound too eager to give me my money back either way).
If anyone finds a reputable place that can unlock this expensive paper weight, please please post!....
help!!!
QSMR

Interested in this as well since the code that T-Mobile provided didn't work...

Beach_Head said:
Interested in this as well since the code that T-Mobile provided didn't work...
Click to expand...
Click to collapse
Well, this dude claims he is (or was) selling an unlocked Oprah Defy, maybe he can tell you how he did it. Or, maybe he really didn't?
http://toronto.kijiji.ca/c-buy-and-...Won-On-Oprah-Show-4GB-Card-W0QQAdIdZ250984506

gsmliberty
I decided to bite the bullet and risk losing more money on yet another unlock code....
Im trying gsmliberty too, since they have the 16 digit subsidy codes that this phone seems to need...
I have a ticket open with them at the moment 'cause they dont actually list the defy as a supported model, I already paid so we'll see...I really hope they can help me (its for my husband who is a US Marine)...I think it will also be the ultimate test for the ruggedness of this phone...LOL
I'll let you know what happens with gsmliberty...
QSMR

scrannel said:
Well, this dude claims he is (or was) selling an unlocked Oprah Defy, maybe he can tell you how he did it. Or, maybe he really didn't?
Click to expand...
Click to collapse
I also emailed this guy ..LOL....we'll see if he answers....

Gsm liberty 16 digit worked!

gsm liberty
really, thats great....can you tell me how exactly you ordered on that site? I put in my order, on thego the email to choose my phone model and wasnt listed. So I asked them what to put in the dropdown list and they keep putting trouble tickets in and then resending the same dropdown request.
Im so frustrated, but I feel better now that you said you got a working code from them...how did you order?
thanks!!!

supposed to be....
QSMR said:
really, thats great....can you tell me how exactly you ordered on that site? I put in my order, on thego the email to choose my phone model and wasnt listed. So I asked them what to put in the dropdown list and they keep putting trouble tickets in and then resending the same dropdown request.
Im so frustrated, but I feel better now that you said you got a working code from them...how did you order?
thanks!!!
Click to expand...
Click to collapse
that was supposed to say... then got the email ...lol... spaz typing...lol
I know thay have a couple different pages, for carrier and for model etc. I was afraid to choose "all T-Mobile" because that hasnt worked for me with anyone else....

Any updates on this?

unlocked? but still locked

request a unlock for my essential after 50 days. it went through, and I chat with different rep. all saying that my device is unlocked. however, when I check UICC unlock, it still says "Your device is locked to only support your Carrier UICC." tried cricket and t-mobile sim , none of them working. what I should do now? keep calling tech support?

coolshi said:
request a unlock for my essential after 50 days. it went through, and I chat with different rep. all saying that my device is unlocked. however, when I check UICC unlock, it still says "Your device is locked to only support your Carrier UICC." tried cricket and t-mobile sim , none of them working. what I should do now? keep calling tech support?
Click to expand...
Click to collapse
How many days since your original request?
Sent from my PH-1 using Tapatalk

cfclay said:
How many days since your original request?
Click to expand...
Click to collapse
48hours but I called sprint they all said the phone is unlocked domestic and international
But uicc is still locked. Damn

I am also having this same issue. The last rep I spoke to today actually locked it again and re-unlocked to see if that helped - nope, it did not. Several other people in the slickdeals thread going through same problem at the moment.

coolshi said:
request a unlock for my essential after 50 days. it went through, and I chat with different rep. all saying that my device is unlocked. however, when I check UICC unlock, it still says "Your device is locked to only support your Carrier UICC." tried cricket and t-mobile sim , none of them working. what I should do now? keep calling tech support?
Click to expand...
Click to collapse
I am having the same problem. I called and requested to unlock my 2 phones on Monday after 50 days ended, and the rep said they should be unlocked by Wednesday the latest, but I checked and they are still locked to Sprint then. I called again on Wednesday and the rep told me both of my phones are unlocked domestically/internationally since 1pm??? As of now, Friday, both of my phones are still locked to Sprint!
I hope I am wrong but I have a feeling Sprint is delaying the unlock process to keep their customers as long as possible because they already knew as soon as they unlocked the phones they lost these customers.

Caltinpla said:
I am having the same problem. I called and requested to unlock my 2 phones on Monday after 50 days ended, and the rep said they should be unlocked by Wednesday the latest, but I checked and they are still locked to Sprint then. I called again on Wednesday and the rep told me both of my phones are unlocked domestically/internationally since 1pm??? As of now, Friday, both of my phones are still locked to Sprint!
I hope I am wrong but I have a feeling Sprint is delaying the unlock process to keep their customers as long as possible because they already knew as soon as they unlocked the phones they lost these customers.
Click to expand...
Click to collapse
Is it related with the Android version ? I am on Oreo beta3. I do not know if this matters.

shiqiansa said:
Is it related with the Android version ? I am on Oreo beta3. I do not know if this matters.
Click to expand...
Click to collapse
I don't think it really matters but I'm on OB3 too.

Caltinpla said:
I don't think it really matters but I'm on OB3 too.
Click to expand...
Click to collapse
Anyone had any solution yet? Cannot wait for ever!?

shiqiansa said:
Anyone had any solution yet? Cannot wait for ever!?
Click to expand...
Click to collapse
Nope, I called Sprint yesterday and they messed up my IMEI numbers, and the rep told me that she had escalated my case but it might take up to a week to get the phones unlocked

Caltinpla said:
Nope, I called Sprint yesterday and they messed up my IMEI numbers, and the rep told me that she had escalated my case but it might take up to a week to get the phones unlocked
Click to expand...
Click to collapse
A week is ridiculous. If it's 50 days to unlock then another week, actually I was told 5-7 business days, then you are into the third billing cycle.
It's seems to me to be an un-official (official) way for them to extract another $50 or so from everyone that wants an unlock.
I can't wait to dump them.
Poor policies and poor CS.

tech_head said:
A week is ridiculous. If it's 50 days to unlock then another week, actually I was told 5-7 business days, then you are into the third billing cycle.
It's seems to me to be an un-official (official) way for them to extract another $50 or so from everyone that wants an unlock.
I can't wait to dump them.
Poor policies and poor CS.
Click to expand...
Click to collapse
I just received a confirmation email from Sprint saying my phone has been unlocked successful!!!
I checked the UICC unlock and it is still locked to Sprint. Put Tmobile sim in and got the message "invalid sim card"...UNBELIEVABLE

Caltinpla said:
I just received a confirmation email from Sprint saying my phone has been unlocked successful!!!
I checked the UICC unlock and it is still locked to Sprint. Put Tmobile sim in and got the message "invalid sim card"...UNBELIEVABLE
Click to expand...
Click to collapse
No, I believe it.
I had the people that are supposed to know, the International Unlock support folks tell me to go to a store because it's a device issue. SMFH!
They have a problem with their servers and IT.
One example -> They two factor authentication was broken for almost 2 weeks and kept generating the same code. over and over.
Could not login because the code was wrong.
Told them numbers of times and they still didn't get it.
With the "unlock"; they send/push an unlock code to the phone with no round trip verification that it was received.
For them pushed = unlocked. SMFH!
They should do the following
1. Push unlock to phone with MEID and request #. (Request stays open)
2. Phone receives unlock with MEID
3. Phone performs unlock.
4. Phone sends back confirmation with MEID and request #.
5. Server receives confirmation with MEID and request #.
6. Server closes the request.
7. Send back confirmation to phone.
8. Phone closes connection.
9. If the request does not close in certain period of time, a timeout error occurs and the request is resent.
10. If the phone never gets a confirmation it can close it's connection. Server will re-initiate at some point.
How stupid are the people that write their code and corresponding firmware on the phone?
This is software handshake 101!!!!!
I have a BSEE and MSEE with a specialization in computer architecture.
I'm more than 25 years in the industry.
I have written just a bit f code in the last 30 years or so. They should take some classes. SMFH!!!

tech_head said:
No, I believe it.
I had the people that are supposed to know, the International Unlock support folks tell me to go to a store because it's a device issue. SMFH!
They have a problem with their servers and IT.
One example -> They two factor authentication was broken for almost 2 weeks and kept generating the same code. over and over.
Could not login because the code was wrong.
Told them numbers times and they still didn't get it.
With the "unlock"; they send/push an unlock code to the phone with no round trip verification that it was received.
For them pushed = unlocked.
They should do the following
1. Push unlock to phone with MEID and request #. (Request stays open)
2. Phone receives unlock with MEID
3. Phone performs unlock.
4. Phone sends back confirmation with MEID and request #.
5. Server receives confirmation with MEID and request #.
6. Server closes the request.
7. If the request does not close in certain period of time, a timeout error occurs and the request is resent.
If you want to make it even more robust, both sides wait for ack before closing the connection.
How stupid are the people that write their code and corresponding firmware on the phone?
This is software handshake 101!!!!!
I have a BSEE and MSEE with a specialization in computer architecture.
I'm more than 25 years in the industry.
I have written just a bit f code in the last 30 years or so. They should take some classes. SMFH!!!
Click to expand...
Click to collapse
Thanks for the info. I'll go to the store tomorrow to find out.
My first phone was unlocked without issues over 2 weeks ago.

Caltinpla said:
Thanks for the info. I'll go to the store tomorrow to find out.
My first phone was unlocked without issues over 2 weeks ago.
Click to expand...
Click to collapse
Don't go to the store.
They have no access. That's why I said; SMFH!

tech_head said:
No, I believe it.
I had the people that are supposed to know, the International Unlock support folks tell me to go to a store because it's a device issue. SMFH!
They have a problem with their servers and IT.
One example -> They two factor authentication was broken for almost 2 weeks and kept generating the same code. over and over.
Could not login because the code was wrong.
Told them numbers of times and they still didn't get it.
With the "unlock"; they send/push an unlock code to the phone with no round trip verification that it was received.
For them pushed = unlocked. SMFH!
They should do the following
1. Push unlock to phone with MEID and request #. (Request stays open)
2. Phone receives unlock with MEID
3. Phone performs unlock.
4. Phone sends back confirmation with MEID and request #.
5. Server receives confirmation with MEID and request #.
6. Server closes the request.
7. Send back confirmation to phone.
8. Phone closes connection.
9. If the request does not close in certain period of time, a timeout error occurs and the request is resent.
10. If the phone never gets a confirmation it can close it's connection. Server will re-initiate at some point.
How stupid are the people that write their code and corresponding firmware on the phone?
This is software handshake 101!!!!!
I have a BSEE and MSEE with a specialization in computer architecture.
I'm more than 25 years in the industry.
I have written just a bit f code in the last 30 years or so. They should take some classes. SMFH!!!
Click to expand...
Click to collapse
Finally, my phone is UNLOCKED!!!
THANKS TO YOU...REALLY APPRECIATE YOUR HELP

Caltinpla said:
Finally, my phone is UNLOCKED!!!
THANKS TO YOU...REALLY APPRECIATE YOUR HELP
Click to expand...
Click to collapse
What day is this, (50,60), etc? How many days since your original request
Sent from my PH-1 using Tapatalk

cfclay said:
What day is this, (50,60), etc? How many days since your original request
Click to expand...
Click to collapse
60th day... I requested on the 1/29.

Caltinpla said:
60th day... I requested on the 1/29.
Click to expand...
Click to collapse
I escalated all the way up to a corporate VP via email.
It was unlocked 2 hours later.
The low level CSR can no longer request an unlock.
They now must submit a ticket.
That ticket may or may not get executed correctly.
I just discontinued service.
I thought Comcast was bad..... Sprint is worse.

tech_head said:
I escalated all the way up to a corporate VP via email.
It was unlocked 2 hours later.
The low level CSR can no longer request an unlock.
They now must submit a ticket.
That ticket may or may not get executed correctly.
I just discontinued service.
I thought Comcast was bad..... Sprint is worse.
Click to expand...
Click to collapse
Yeah, I emailed them last night then got a call from their headquarters about half an hour later to get more info about my issues. She said will call me back today with the update but my phone is already unlocked now.

It's quiet in here... I guess Sprint finally corrected the issues they had with their unlock process. :silly: