Ok google not working - Shield Android TV Q&A, Help & Troubleshooting

My ok google is not working on my shield. I have firmare 1.5 on the controller and it enabled in the setting and the controller. I have it set to work when the tv is off. When the shield is off if I say ok google the light flashes. But it does nothing. When the shield is on nothing happens when I say ok google. :crying:

Related

Nexus Player will blank out

Hi,
My nexus player sometimes just blanks out. Like when I switch to the HDMI input, there will be a no signal sign. Is this because it went to sleep or something? I am not able to bring it up again. Only way is to turn off the plug and switch on again, then it works fine till I dun touch it again for a few hours and it happens again. There are times when, even though I left an app running over night and switch off the TV when I switch on the TV in the morning, it shows exactly where I left off. So I am not exactly sure what is going on.
Anyone has experienced something like this?
Thanks.
This happened to me yesterday had to unplug, but today I kept hitting the remote buttons and it eventually came back from sleep or whatever you wanna call it.
kaznad said:
Hi,
My nexus player sometimes just blanks out. Like when I switch to the HDMI input, there will be a no signal sign. Is this because it went to sleep or something? I am not able to bring it up again. Only way is to turn off the plug and switch on again, then it works fine till I dun touch it again for a few hours and it happens again. There are times when, even though I left an app running over night and switch off the TV when I switch on the TV in the morning, it shows exactly where I left off. So I am not exactly sure what is going on.
Anyone has experienced something like this?
Thanks.
Click to expand...
Click to collapse
I'm experiencing the same and I've just posted a new thread about that.
On my TV the image goes blank for few seconds then return back without any operation from me.
I've the 5.1.1 non root on my device and I'm using the hdmi cable I was using on a win without any issue.
The input port in the TV is the same I was using with a Chromecast.

Voice search not working

Anyone experiencing a problem with the voice search on their remote not working? Voice search works with the controller and I already tried reseting the firmware on the remote by pressing and holding: back, home and mic button together for 30 secs. Cleared data and cache on Bluetooth Share and unpaired and paired the remote still not working.
L-NANG said:
Anyone experiencing a problem with the voice search on their remote not working? Voice search works with the controller and I already tried reseting the firmware on the remote by pressing and holding: back, home and mic button together for 30 secs. Cleared data and cache on Bluetooth Share and unpaired and paired the remote still not working.
Click to expand...
Click to collapse
It happening to me also. Voice search works at the controller but it doesn't work on the remote
Same problem here since update 3.2 on two shields.
I contacted nvidia and awhile back and was able to fix it using troubleshooting steps they gave me, but it stopped working again when I turned off the unit. It sucks cuz you have to type using the remote and I know you can use your phone to do tge voice search but for a expensive set top box it should work.
Lorith said:
Same problem here since update 3.2 on two shields.
Click to expand...
Click to collapse
Were you able to get your voice search working on the remote?
L-NANG said:
Were you able to get your voice search working on the remote?
Click to expand...
Click to collapse
No... the problem is still there.
Same here still not working.. I try everything to get it to work.
roll back to the previous software version.
Lorith said:
No... the problem is still there.
Click to expand...
Click to collapse
Yep same crap happened to me. Works on the game controller, not the remote. It triggers but never hears me. I use the phone app when I need to search.
Ridiculous to think this is not fixable by Nvidia.
Roll back to the previous version? Really... #sigh ...OK I'll bite, has anyone tried that and had it fix the issue?
Hi guys, same issue for me since 3.2 and 3.3 firmware.
I think I have a dirty fix : when the remote is in usb charge, voice search is working, not in charge it doesn't work.
I told you the fix was dirty, who use a remote plugged in charge ? he he
Mine died like 6months back, well just the mic, didn't get around for rma until a month or so ago, very easy to do... Should have done it right away
I'm having the same issue. Has anyone found a fix?
I'm not sure if this will help any with the nvidia remote but using the fire remote on the shield I have to push the voice button, voice search pops up then I have to push & hold down the voice search for the mic to register
Nvidia chat support came through. Mine is working now. This what I did:
Make sure the Remote is charged for at least 2 hours
-> Plug the Remote wired and see if it works.
-> If it doesn’t work wired too, reset the remote holding the back button and the home button together for about 15 seconds.
-> Try the firmware reset using Back, Home and Mic button for about 15 seconds
-> Clear the cache, data and force stop the SHIELD Controller app and restart ATV
-> Make sure firmware is updated
Younus: Hi, my name is Younus. How may I help you?
Me: Voice search is not working on my Shield TV. I am on the latest release. I've done a factory reset. This is on the small remote and the game controller.
Younus: Hello,
Younus: Sorry to hear about the issue. Since when are you experiencing this issue?
Me: About 3 weeks ago.
Younus: Please force stop bluetooth Share app, clear cache and data and try again
Me: ok .
Younus: Please take your time.
Me: It seemed to help a little. It only understands me about a third of the time.
Me: Still not right.
Younus: -> Make sure the Remote is charged for at least 2 hours
-> Plug the Remote wired and see if it works.
-> If it doesn’t work wired too, reset the remote holding the back button and the home button together for about 15 seconds.
-> Try the firmware reset using Back, Home and Mic button for about 15 seconds
-> Clear the cache, data and force stop the SHIELD Controller app and restart ATV
-> Make sure firmware is updated
Me: It used to work 100%.
Younus: Please try these steps and check
Me: give me a few minutes
Younus: Sure,take your time.
Me: restarting now
Younus: Okay
Me: That fixed it. Thank you.
Click to expand...
Click to collapse
I've had problems where SPMC takes control and voice search works only within SPMC. Without digging into the source of SPMC to find a solid fix, the only "quick fix" temporary solution I've found, is to disable the internet connection on the shield tv and reconnect ( tested when SPMC is the only thing I've installed on the device ) I then will have voice search working again.
I can only assume SPMC hijacks the calls or redirects ports to SPMC's implementation of the voice search. So mayne upon reconnecting the internet, Google's API detects and takes back over.
I'm not certain this is the problem / solution for all. But for my specific case, that troublesome workaround just... works.
I tried this method, the mic seems working for a little bit, but need very loud.... and can't recognize the words...
sixcoronas said:
Nvidia chat support came through. Mine is working now. This what I did:
Make sure the Remote is charged for at least 2 hours
-> Plug the Remote wired and see if it works.
-> If it doesn’t work wired too, reset the remote holding the back button and the home button together for about 15 seconds.
-> Try the firmware reset using Back, Home and Mic button for about 15 seconds
-> Clear the cache, data and force stop the SHIELD Controller app and restart ATV
-> Make sure firmware is updated
Click to expand...
Click to collapse

S7 edge and chromecast 2 screencast problem

Hi.Have an s7 edge with stock marshmallow and an chromecast 2.Everything works great except for one thing.In the app google home there is the option cast screnn/aduio...well it doesnt work properlly.
It`s something like this: -" When I press "Cast screen/audio" from "Google Cast" app and select a chromecast device, the screen/audio is not mirrored.
When I press the "Cast screen/audio" button again, the app shows that I am already casting to the previously selected device."
-When I try to use the "Screen Cast"option in the chromecast app on my phone, the TV screen goes black and immediatly I see a message on my phone stating "Screen Cast to <Chromecast Name> ended, that stays for a couple of seconds followed by a short message that says "Disconnecting".
After a lots of attempts it`s connects...2 or 3 times and than same failure.
It works well with youtube or everything else...In my daughter`s S4 lollipop it doesn`t fails.I`ve tried factory reset chromecast,i have all the permissions in play services and google home.Tried uninstalling app and rebooting phone and same thing.Rebooted router...

Chromecast Netflix Issues

Using the vs995 I'm able to cast Netflix to my second generation chromecast just fine. The issue is when the phone screen turns off. Netflix completely disconnects from the chromecast after about 2 minutes of the phone being idle and chromecast reverts to the home screen.
I've tried ignoring battery optimizations on any app related to wifi, Netflix, and chromecast and have had no luck. My wifi is set to always on and I even downloaded an app to make sure it is always on. It's also definitely an issue with the phone and not the router.
Any ideas on how to fix this?

Skyworth Android tv

Hello I have a Skyworth Android tv and when I turn it on it gives the error of “Unfortunately HiRMServices has stopped” and I click ok and it’s just keeps popping up over and until I restart the tv a couple of times then it goes away. It’s running android 4.4.2 I was wondering has anyone encounters this or if there is a fix the tv is rooted also or if I can just remove Android period and just use a stick or android box. I think it has something to do with the internet once it’s connected after the boot it doesn’t give me the error just a guess
Workaround
Hey bud. I have been having the same issue with mine. One workaround so you don’t have to keep rebooting and cross your fingers it works is to go to sound settings and put the option for sound only and then the tv backlight turns off and only the speakers stay on. It literally turns off the rest of the tv and kinda puts it on standby until you wake it up. It’s a good workaround until we figure out a fix.

Categories

Resources