Voice search not working - Shield Android TV Q&A, Help & Troubleshooting

Anyone experiencing a problem with the voice search on their remote not working? Voice search works with the controller and I already tried reseting the firmware on the remote by pressing and holding: back, home and mic button together for 30 secs. Cleared data and cache on Bluetooth Share and unpaired and paired the remote still not working.

L-NANG said:
Anyone experiencing a problem with the voice search on their remote not working? Voice search works with the controller and I already tried reseting the firmware on the remote by pressing and holding: back, home and mic button together for 30 secs. Cleared data and cache on Bluetooth Share and unpaired and paired the remote still not working.
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Click to collapse
It happening to me also. Voice search works at the controller but it doesn't work on the remote

Same problem here since update 3.2 on two shields.

I contacted nvidia and awhile back and was able to fix it using troubleshooting steps they gave me, but it stopped working again when I turned off the unit. It sucks cuz you have to type using the remote and I know you can use your phone to do tge voice search but for a expensive set top box it should work.

Lorith said:
Same problem here since update 3.2 on two shields.
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Click to collapse
Were you able to get your voice search working on the remote?

L-NANG said:
Were you able to get your voice search working on the remote?
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Click to collapse
No... the problem is still there.

Same here still not working.. I try everything to get it to work.

roll back to the previous software version.

Lorith said:
No... the problem is still there.
Click to expand...
Click to collapse
Yep same crap happened to me. Works on the game controller, not the remote. It triggers but never hears me. I use the phone app when I need to search.
Ridiculous to think this is not fixable by Nvidia.
Roll back to the previous version? Really... #sigh ...OK I'll bite, has anyone tried that and had it fix the issue?

Hi guys, same issue for me since 3.2 and 3.3 firmware.
I think I have a dirty fix : when the remote is in usb charge, voice search is working, not in charge it doesn't work.
I told you the fix was dirty, who use a remote plugged in charge ? he he

Mine died like 6months back, well just the mic, didn't get around for rma until a month or so ago, very easy to do... Should have done it right away

I'm having the same issue. Has anyone found a fix?

I'm not sure if this will help any with the nvidia remote but using the fire remote on the shield I have to push the voice button, voice search pops up then I have to push & hold down the voice search for the mic to register

Nvidia chat support came through. Mine is working now. This what I did:
Make sure the Remote is charged for at least 2 hours
-> Plug the Remote wired and see if it works.
-> If it doesn’t work wired too, reset the remote holding the back button and the home button together for about 15 seconds.
-> Try the firmware reset using Back, Home and Mic button for about 15 seconds
-> Clear the cache, data and force stop the SHIELD Controller app and restart ATV
-> Make sure firmware is updated
Younus: Hi, my name is Younus. How may I help you?
Me: Voice search is not working on my Shield TV. I am on the latest release. I've done a factory reset. This is on the small remote and the game controller.
Younus: Hello,
Younus: Sorry to hear about the issue. Since when are you experiencing this issue?
Me: About 3 weeks ago.
Younus: Please force stop bluetooth Share app, clear cache and data and try again
Me: ok .
Younus: Please take your time.
Me: It seemed to help a little. It only understands me about a third of the time.
Me: Still not right.
Younus: -> Make sure the Remote is charged for at least 2 hours
-> Plug the Remote wired and see if it works.
-> If it doesn’t work wired too, reset the remote holding the back button and the home button together for about 15 seconds.
-> Try the firmware reset using Back, Home and Mic button for about 15 seconds
-> Clear the cache, data and force stop the SHIELD Controller app and restart ATV
-> Make sure firmware is updated
Me: It used to work 100%.
Younus: Please try these steps and check
Me: give me a few minutes
Younus: Sure,take your time.
Me: restarting now
Younus: Okay
Me: That fixed it. Thank you.
Click to expand...
Click to collapse

I've had problems where SPMC takes control and voice search works only within SPMC. Without digging into the source of SPMC to find a solid fix, the only "quick fix" temporary solution I've found, is to disable the internet connection on the shield tv and reconnect ( tested when SPMC is the only thing I've installed on the device ) I then will have voice search working again.
I can only assume SPMC hijacks the calls or redirects ports to SPMC's implementation of the voice search. So mayne upon reconnecting the internet, Google's API detects and takes back over.
I'm not certain this is the problem / solution for all. But for my specific case, that troublesome workaround just... works.

I tried this method, the mic seems working for a little bit, but need very loud.... and can't recognize the words...
sixcoronas said:
Nvidia chat support came through. Mine is working now. This what I did:
Make sure the Remote is charged for at least 2 hours
-> Plug the Remote wired and see if it works.
-> If it doesn’t work wired too, reset the remote holding the back button and the home button together for about 15 seconds.
-> Try the firmware reset using Back, Home and Mic button for about 15 seconds
-> Clear the cache, data and force stop the SHIELD Controller app and restart ATV
-> Make sure firmware is updated
Click to expand...
Click to collapse

Related

Smart Remote issues

All of a sudden (on verizon note 4)-smart remote kept force closing. Wouldn't work.
Went to applications and cleared everything and uninsulated update.
Now when I go into app can't choose USA. I go to update it in app store and says 'not compatible'!
Anyone else?
I put watch on on note 4 and working. So not a big deal.
Update- waited 4 hours. Then worked again. So odd.
I'll use this threat - can someone explain to me how does this stupid app work.
I have a room with 2 devices - one TV and one AV Receiver. How on earth I can change what the remote controls?
Thanks
Someone please?
Few days ago there was an update and now the app asks every time when I press and on/off button what I want to control. But with the volume key, once selected what i want to control I cannot control the other device.

PBK gestures not working.

Hi!
Got my Priv(stv100-4) yesterday,and after setting it up i realised that pbk gestures is not working.
It is enabled in settings,the phone has the latest updates and all blackberry apps are also updated. I also tried the "factory reset" several times.
Everything else is working perfect so i don,t see what causes this. Is there a setting somewhere that i am missing or did i just get a defective device?
If possible i would reflash the firmware,but haven,t found a way to do that.
Sombody have a good advise for me?
Was hoping to avoid sending it back for replacement...
johnpetter said:
Hi!
Got my Priv(stv100-4) yesterday,and after setting it up i realised that pbk gestures is not working.
It is enabled in settings,the phone has the latest updates and all blackberry apps are also updated. I also tried the "factory reset" several times.
Everything else is working perfect so i don,t see what causes this. Is there a setting somewhere that i am missing or did i just get a defective device?
If possible i would reflash the firmware,but haven,t found a way to do that.
Sombody have a good advise for me?
Was hoping to avoid sending it back for replacement...
Click to expand...
Click to collapse
If as you say it is enabled in settings, then it just has to work. Have you tried turning gestures off, restarting phone, then turning it back on?
Also you can try pressing VOL UP BUTTON and VOL DOWN BUTTON for at least 10 Second. Device should restart.
Thanks for replying.
tried both,and nothing happend.
guess i just have to send it back.
PKB gestures only work when using the Blackberry Keyboard, so if you installed say, the Google keyboard instead, and set it as the active input method, PKB gestures stop working. You have to use the Blackberry Keyboard as the active input method.
I wish it could be someting that easy,but i only have the blackberry keyboard installed

Smart Location Trusted Places not working anymore

This worked perfectly out of the box but recently has stopped working. Not sure if it has to do with the QD9 update or maybe some other crap that installed. I can set the location fine and it clearly shows me inside the boundary but every time I get to the locks screen it still doesn't unlock automatically.
Anyone else have the same issue?
mobilehavoc said:
This worked perfectly out of the box but recently has stopped working. Not sure if it has to do with the QD9 update or maybe some other crap that installed. I can set the location fine and it clearly shows me inside the boundary but every time I get to the locks screen it still doesn't unlock automatically.
Anyone else have the same issue?
Click to expand...
Click to collapse
I've had the same issue on my last phone and now the S8 as well. From what I've heard it's a Google issue and they are supposedly working on a fix.
Sent from my SM-G950U using Tapatalk
I'm noticing this issue too. A reboot fixes it, but annoying none the less.
WorldIRC said:
I'm noticing this issue too. A reboot fixes it, but annoying none the less.
Click to expand...
Click to collapse
The problem with Trusted Place is that it’s very spotty! It only works for a day or two then fails to unlock the device. I’ve set two different locations, one for home and another using the latitude and longitude location. Only way to get it working is to reboot the device. Regrettably, it only works for a day before reverting back to my lock screen method again.
this not related to the galaxy s8. even my nexuw 6p and pixel. had this problem. it works when u set it up the. it jist stoppwd working after a few days. a restart or setting it uo again does work but same issue will happen next oe a few days after. bluetooth trusted device works but location is a problem. related to nougat.
Yep can agree with everything said here seems to work sometimes then other times not...Also I can't believe that google won't allow your home wifi network to be used as a trusted device.
I t seems like a obvious choice to me to use your home wifi as a trusted device but hey what do I know.
Let's wait for an update
Same issues here in India also.
Google Play Services 11 fixes this issue. I'm on 11.0.55 and it works consistently every time.
mobilehavoc said:
Google Play Services 11 fixes this issue. I'm on 11.0.55 and it works consistently every time.
Click to expand...
Click to collapse
I have 11.0.55 on my new S8+ and it doesn't work for me.
Mine suddenly started working today for no particular reason.
I hadn't changed any settings but when I came home it just unlocked.
Strange or what!
mine still isnt working, its infuriating as I wear glasses at work do I have to take my glasses to unlock.
Anyone else got location unlock working properly?
Note to future self
Note to future self :
found the solution on the Samsung community web site (cannot post links...).
us[dot]community[dot]samsung[dot]com/t5/Galaxy-S8-Questions-and-Answers/Smart-Lock-Not-Working-Reliably/td-p/103398
need to do a "Wipe Cache":
* Turn off phone
* Press Volume Up key and the Bixby key, then press the Power key
* When the logo appears, release all keys
* Press the Volume down key several time to highlight "wipe cache partition"
* Press the Power key to restart phone
Another way that does not require to go into recovery mode but seems to fix the problem for shorter time :
* Settings -> Apps -> Google Play Services -> Delete cache
* Reboot
I've also added bunch of points in all corners around my house in the Trusted Places settings

Remote issue.

Lately my remote seems to be going to sleep on me.
If I'm in any particular app or Kodi if my remote is idle for any length of time it lags on the first click or two then it starts working fine. Any idea what could be going on, never noticed this happening before. Thanks.
I have the same issue
Same issue
same here, super annoying. I'm on 7.1.2 May security update
I think I fixed it
I too had just started having this problem and it was driving me nuts! I think I just fixed it though. Some of this might be unnecessary additional steps but here is what I did:
1. Go to Settings > Apps
2. Under System Apps scroll to and click "Android TV Remote Service"
3. Click "Uninstall updates" and "Clear data"
4. Back out to the main Settings list, scroll to "Remote & accessories" and click Nexus Remote > Unpair > Ok
5. Disconnect Nexus player from internet and unplug Nexus player power supply
6. Wait 10 seconds and reconnect power supply
7. Once it's powered up reconnect to internet
8. Re-pair the Nexus Player remote
9. Wait for the notification that the Android TV Remote Service is updating/updated
That's it. So far it's working like normal again. Hope it stays that way and works for you too!
Deleted.
same problem here...i press some button and nexus player responds after 5-7 secs..
I've suddenly started to experience this problem as well. After it drops the connection, when I press a button on the remote, the light will flash while it reconnects—typically 3-5 seconds. I haven't experienced this behaviour before. Could this actually have been caused by an update? I'm also on 7.1.2. Just odd that we all suddenly seem to be experiencing the same issue...
im on 8.0 so version doesnt make a difference...what can we do?
Has anyone tried my fix above? I've had no further issues since I did it.
jakethelyftdriver said:
Has anyone tried my fix above? I've had no further issues since I did it.
Click to expand...
Click to collapse
i did,no results
jakethelyftdriver said:
I too had just started having this problem and it was driving me nuts! I think I just fixed it though. Some of this might be unnecessary additional steps but here is what I did:
1. Go to Settings > Apps
2. Under System Apps scroll to and click "Android TV Remote Service"
3. Click "Uninstall updates" and "Clear data"
4. Back out to the main Settings list, scroll to "Remote & accessories" and click Nexus Remote > Unpair > Ok
5. Disconnect Nexus player from internet and unplug Nexus player power supply
6. Wait 10 seconds and reconnect power supply
7. Once it's powered up reconnect to internet
8. Re-pair the Nexus Player remote
9. Wait for the notification that the Android TV Remote Service is updating/updated
That's it. So far it's working like normal again. Hope it stays that way and works for you too!
Click to expand...
Click to collapse
I don't see an "uninstall updates" option for that app.
blade_ said:
i did,no results
Click to expand...
Click to collapse
I tried too. Tried everything. Nothing helps.
---------- Post added at 10:15 AM ---------- Previous post was at 10:07 AM ----------
gregfrankenstein said:
I don't see an "uninstall updates" option for that app.
Click to expand...
Click to collapse
Because you have another operating system - ver.8 right?
I had it working by only a small change or two from the original instructions with running 8 and worked a treat...
Then another forced update, another set of them dumping back on the standard apps, but that's another story grrr. And tried the above again with small changes like before but nothing.
Still a great bit of kit when they're not 'improving' it, now using the remote on the phone and the missus keeps going 'Who you texting?'
Had the same issue here. I turned off Wi-Fi and it started working fine again, so now I'm using a cheap usb 2.0 Ethernet adapter instead of Wi-Fi.
I stopped having this problem two days ago. I don't know if they silently updated a Google service or what but it's been working perfectly and I haven't changed anything.
Having this issue aswell on 8.0 any fix yet?
So it was fine for a while after I turned off Wi-Fi, and now it's falling asleep fast again, but this time it only flash twice before it wakes up, instead of 5 times.
Using my tv remote at the minute as a remote. Very annoying
Check this thread. Seems as though there might be a fix, haven't tried yet myself.
https://productforums.google.com/fo...ce=footer#!msg/nexus/4rCNvDjjiFk/HVku4fRrDQAJ

February update is out

Seems that we may have that memory leak solved
Yes, must have bug fix as 330Mb download. Updated, all good (no mods)
Is the haptic feedback on opening recents menu new? Or just stronger than before?
Is there a setting I'm not seeing to change it?
GandalfTehGray said:
Is the haptic feedback on opening recents menu new? Or just stronger than before?
Is there a setting I'm not seeing to change it?
Click to expand...
Click to collapse
it's in
accessibility>vibration
I received my phone and downloaded the ROM yesterday, seems to be good.
Anyone else's Bluetooth totally screwed up after update? After update, Bluetooth turns on by itself, won't add new devices, and won't auto connect to devices?
svrasputin said:
Anyone else's Bluetooth totally screwed up after update? After update, Bluetooth turns on by itself, won't add new devices, and won't auto connect to devices?
Click to expand...
Click to collapse
Mine has been pretty flaky as well. It seems to connect most of the time, but if I call with my android auto head unit, even though it says it's using bluetooth, the sound still comes out of the speakers. Sometimes a toggle of the bluetooth switch fixes it, sometimes it needs a reboot. I may factory reset and see if it clears up.
svrasputin said:
Anyone else's Bluetooth totally screwed up after update? After update, Bluetooth turns on by itself, won't add new devices, and won't auto connect to devices?
Click to expand...
Click to collapse
I don't have problem with the Bluetooth.
Using my Sony ch700n without a problem..
Mmm... I'll be waiting for more feedback before applying the update. Hope it's just specific issue with device because I use BT every day...
Still haven't been able to fix Bluetooth issues. First I reset all the network settings. Not fixed. Then I factory reset without restore. No fix. Finally factory reset with restore. No fix. Contacted support last night with no answer yet. Will have to resort to back up phone until there is a solution.
svrasputin said:
Anyone else's Bluetooth totally screwed up after update? After update, Bluetooth turns on by itself, won't add new devices, and won't auto connect to devices?
Click to expand...
Click to collapse
Nope, all good here. How did you take the update, ota or fastboot?
At this point my Bluetooth is behaving normally. All though I never have had any of the previous Bluetooth or wifi issues people have posted about. Totally stock locked bootloader with February update.
As of this Monday Miracast on my PH-1 is totally flakey. Since it uses Bluetooth I guess this is part of the update bug. The problem I'm getting is casting crapping out, for no reason, rotating the phone, or just launching the app that I want to cast. Any possible fixes?
bfmetcalf said:
Mine has been pretty flaky as well. It seems to connect most of the time, but if I call with my android auto head unit, even though it says it's using bluetooth, the sound still comes out of the speakers. Sometimes a toggle of the bluetooth switch fixes it, sometimes it needs a reboot. I may factory reset and see if it clears up.
Click to expand...
Click to collapse
I can't get my PH1 to connect via BT to my Pioneer A.A H/U at all...... not sure what the issue is.
I factory reset and still having issues as well, I'm completely stock with locked bootloader. Only real Bluetooth issue I have is phone calls going through my phone speakers even though it says it's using Bluetooth, audio for music and podcasts is fine. Very strange
bfmetcalf said:
I factory reset and still having issues as well, I'm completely stock with locked bootloader. Only real Bluetooth issue I have is phone calls going through my phone speakers even though it says it's using Bluetooth, audio for music and podcasts is fine. Very strange
Click to expand...
Click to collapse
I used AA this morning in wifes car, music was playing, made a phone call & it used car speakers as normal & then went back to music when call ended, so seems OK with Hyundai HU.
IronRoo said:
I used AA this morning in wifes cam, music was playing, made a phone call & it used car speakers as normal & then went back to music when call ended, so seems OK with Hyundai HU.
Click to expand...
Click to collapse
I'm kind of wondering if it has something to do with my Wear OS watch being connected. May have to disable it for a day and see if it makes a difference. Worked perfectly before the update though.
Edit: I played a little. If I turn off Bluetooth on my watch, then pair with my Bluetooth headphones calls work normally, if I connect to the buds while connected to the watch, no-go. Very odd as well is that the watch won't connect then while connected to the buds, once I disconnect them, it connects fine. I'll try with my truck at lunch and see if I can repeat this there.
mine seems do not have the Bluetooth issue.
new update seem to be more aggressive on turning off nfc . in the past, i do not have to wake on phone to 'tap' (as a smart card) on chargepoint ev charger. now i have to at least wake up phone to do so.
i noticed on essential website. the OTA file for February is only Open Market. the others have said Alll. Whats the difference anyone know.
After I have installing the update patch, the usage of battery is a bit faster than before. The sot drop from 4 hours to 2 and a half hours. Is there getting The same issue?

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