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I bought two Galaxy S7 Edge phones recently and have noticed this issue on both phones now. Both are also updated to the latest firmware. Both of us have fingerprints set up and a pattern backup. So far, the issue has occurred to us both twice. I happen to always use my fingerprint to unlock and she always uses pattern out of habit from a past phone. She brought it to me a couple of days ago and said her phone says to wait 60 minutes and try again. I asked how many times she entered it wrong, because of course I thought she entered it wrong. She said she didn't enter it incorrectly. I asked if she tried to reboot, of course not. Anyways, I held on to it and after 60 minutes I entered the pattern to unlock her phone and sure enough it wouldn't work. I rebooted, and tried again and it worked. OK...Weird.
The very next day, it happened on my phone. I always use my fingerprint though so it told me no match found. Say what? Tried again. Same thing. OK, swipe and tried my pattern. It says its incorrect and to try again in 30 seconds. 30 seconds later, I tried again and it locked me out for 60 seconds. This time I rebooted, and after it was done and 60 seconds had passed my pattern was working again.
I don't get why it randomly seems to not recognize that we are putting in the correct pattern or fingerprint. I am however happy that a reboot seems to resolve the issue. Is no one else experiencing this?
Mine doesn't lock instead!
So I tried couple of things. Rebooted, re-initialized Finger Prints and even pattern. Now matter what I do, it won't lock the phone. It will just unlock without asking for passcode, pattern, password or fingerprint. Only option I can think of is to restore the phone and try setting up lock option but that's pain in the a**!! I tried third party apps as to lock screen but none of them have the fingerprint unlock option! And some have ads and weird setup which worked... Gettting frustrating. Perhaps I should try restoring phone if there's no other option left
shunail said:
So I tried couple of things. Rebooted, re-initialized Finger Prints and even pattern. Now matter what I do, it won't lock the phone. It will just unlock without asking for passcode, pattern, password or fingerprint. Only option I can think of is to restore the phone and try setting up lock option but that's pain in the a**!! I tried third party apps as to lock screen but none of them have the fingerprint unlock option! And some have ads and weird setup which worked... Gettting frustrating. Perhaps I should try restoring phone if there's no other option left
Click to expand...
Click to collapse
Entirely different. I'm not sure this is actually an issue as much as it is probably settings. Go to settings, Lock screen and security, Secure lock settings. Check how long Lock automatically is set for (mine is for 5 seconds after the screen turns off automatically and that is set for 2 minutes.). Then turn on lock instantly with power key. Go to smart lock and see if that's being used. IF it is it would keep your phone unlocked when its connected via Bluetooth to a device you told it to trust, or when you are at a trusted place via google maps (such as home or work), or it could simply know your voice, or lastly if it senses that it is on your body (I don't get this one. Seems very insecure, like anyone could pick it up and it would just unlock.). Good luck!
Viper41086 said:
Entirely different. I'm not sure this is actually an issue as much as it is probably settings. Go to settings, Lock screen and security, Secure lock settings. Check how long Lock automatically is set for (mine is for 5 seconds after the screen turns off automatically and that is set for 2 minutes.). Then turn on lock instantly with power key. Go to smart lock and see if that's being used. IF it is it would keep your phone unlocked when its connected via Bluetooth to a device you told it to trust, or when you are at a trusted place via google maps (such as home or work), or it could simply know your voice, or lastly if it senses that it is on your body (I don't get this one. Seems very insecure, like anyone could pick it up and it would just unlock.). Good luck!
Click to expand...
Click to collapse
Forgot to mention, have done all of that. First I had it set Lock Automatically to immediately and tried 5 seconds, 15 seconds to all the 30 minutes, still won't lock (over night till I wok up in the morning)
Smart Lock:
Trusted Device are my car and my watch, but even with bluetooth disabled (just to give it a shot) it still doesn't lock.
Trusted Place: my home, but even with Location Service (GPS) turned off, still won't lock
On body Detection = Off
Trusted Voice = Off
Tried updating phone perhaps something may fix it, nothing.
Tried Security Policy updates and that says ... updated to latest version...
Been using Android since good old HTC Evo days and had no issue with my (last) Note 4 locking with fingerprint!! I love this phone really expect for this issue. Oh yes and another issue, gestures won't work also!!! Tried hand gestures for screenshot, nothing. Smart Stay doesn't work also!!!
Is something wrong with this phone perhaps??
shunail said:
Forgot to mention, have done all of that. First I had it set Lock Automatically to immediately and tried 5 seconds, 15 seconds to all the 30 minutes, still won't lock (over night till I wok up in the morning)
Smart Lock:
Trusted Device are my car and my watch, but even with bluetooth disabled (just to give it a shot) it still doesn't lock.
Trusted Place: my home, but even with Location Service (GPS) turned off, still won't lock
On body Detection = Off
Trusted Voice = Off
Tried updating phone perhaps something may fix it, nothing.
Tried Security Policy updates and that says ... updated to latest version...
Been using Android since good old HTC Evo days and had no issue with my (last) Note 4 locking with fingerprint!! I love this phone really expect for this issue. Oh yes and another issue, gestures won't work also!!! Tried hand gestures for screenshot, nothing. Smart Stay doesn't work also!!!
Is something wrong with this phone perhaps??
Click to expand...
Click to collapse
Hmm.. Have you tried turning off Smart lock all together? Otherwise, all I can think is to factory reset settings before you factory reset the phone.
Factory Settings Reset did it
Factory Settings Reset did it however gestures and smart stay are still issues!! Then I courage myself to do Factory Phone Reset and dang the issue with the gestures persists!!
Bump.
No one else is having this issue? I just happened to be the only one with two new phones that do it?
This literally just happened to me! I was walking to a friend's house and was using the phone just fine - was using Facebook Messenger and Spotify. All of a sudden, I try to unlock it (I have a pattern to draw, not a code) and it doesn't work. I have no idea what's going on but I don't want to factory reset and lose all my contacts and pictures. I only have four tries left to unlock it before it automatically resets itself. I've tried using the Android Device Manager to set a temporary password but since there's already a pattern to draw it won't bypass the lock screen for some reason. I never thought to check the security settings on my phone (why would I if I had a lock screen on it?) so I can't use the Samsung equivalent either. I'm extremely frustrated - been looking for help for about an hour and I'm finding absolutely nothing. It's clearly been a problem before and yet there's no solutions or explanations as to why it's happening??
While I am still having this issue sparsely, I can get around it simply by rebooting. It's just annoying to have to do so.
It's anew feature of S7 called SMART LOCK, meaning your phone knows if you're in a safe place such as your Home, your Car or if you paired a smart watch with your phone and added it as trusted device, as long as you're connected to your watch, the phone knows you're in a safe place so you dont need to enter password to your phone. Or if youre in your car or at Home, then you wont need to enter password to open your phone. But if you want to remove this feature and want to swipe or enter your pin no matter where you are then do this..go to:
SETTING>LOCK SCREEN & SECURITY>SECURE LOCK SETTING>SMART LOCK. Here you'll see "Trusted Places" and "Trusted Device" Just edit or press and hold whatever is in there, e.i your watch, your home address etc...then remove and you should be good to go.
Have you tried turning off Smart lock all together? Otherwise, all I can think is to factory reset settings before you factory reset the phone.
After a couple days of using my phone without a reboot I notice that it stops requiring unlock credentials such as my pin, iris or fingerprint. I will be able to swipe to unlock the phone and the security is completely removed.
Has anyone else noticed this? If I reboot the phone the security goes back to normal.
The only app I have that I think could cause this is BxAction to remap my bixby button to google now.
Under settings > security > smart lock there are options for keeping your phone unlocked in certain situations, e.g. in trusted places or when connected to a particular bluetooth, check to see if nothing is enabled there, and usually it locks after a reboot like you listed
Stupid question: have you enabled face recognition?
Did you set your screen lock to happen immediately or is it delayed?
kash20 said:
Under settings > security > smart lock there are options for keeping your phone unlocked in certain situations, e.g. in trusted places or when connected to a particular bluetooth, check to see if nothing is enabled there, and usually it locks after a reboot like you listed
Click to expand...
Click to collapse
pete4k said:
Stupid question: have you enabled face recognition?
Click to expand...
Click to collapse
SeanForester said:
Did you set your screen lock to happen immediately or is it delayed?
Click to expand...
Click to collapse
Ok so I uninstalled bxactions to see if it was causing the problem. It appears it was not the culprit.
I currently have my phone setup to use iris, fingerprint and pin. It will work normally for approx one day.
Then all of a sudden it doesn't require my credentials to unlock. I have smart lock setup to not require credentials when connected to BT in my truck and when at the GPS location of my house. I'm currently sitting at work and it's swiping to unlock without reading my iris or fingerprint.
My lock delay is 5 seconds and auto when I press the lock button.
If I reset the phone it starts working normally again.
Now that I think about it I have a feeling its something to do with smart lock thinking I'm either still at home or that I'm still in my truck.
I'm having the same exact problem and I have the same exact setup as you! It started doing this a couple days ago. I have Smart Lock set to keep the phone unlocked when I'm at home (GPS coordinates) and when connected to bluetooth in my car. I got to school yesterday and noticed the phone wasn't requiring my irises or fingerprint anymore. I let it be for a little while to see if it would correct by itself and it didn't. I restarted the phone and that fixed it but it did it again this morning! It seems as though Smart Lock isn't registering I'm not at home or in my car. This is huge security flaw.
volfan22 said:
I'm having the same exact problem and I have the same exact setup as you! It started doing this a couple days ago. I have Smart Lock set to keep the phone unlocked when I'm at home (GPS coordinates) and when connected to bluetooth in my car. I got to school yesterday and noticed the phone wasn't requiring my irises or fingerprint anymore. I let it be for a little while to see if it would correct by itself and it didn't. I restarted the phone and that fixed it but it did it again this morning! It seems as though Smart Lock isn't registering I'm not at home or in my car. This is huge security flaw.
Click to expand...
Click to collapse
If others are having this issue then I agree as well this is a huge issue.
I just went home on my lunch break and the screen lock is still working normally. I connected to my truck when I was on my way home. I didnt pay attention if it was requiring any type of unlock when I was home.
nadrojcote said:
If others are having this issue then I agree as well this is a huge issue.
I just went home on my lunch break and the screen lock is still working normally. I connected to my truck when I was on my way home. I didnt pay attention if it was requiring any type of unlock when I was home.
Click to expand...
Click to collapse
Do you have On body detection turned on by chance? That may be your issue. Located in smart lock settings.
Outbreak444 said:
Do you have On body detection turned on by chance? That may be your issue. Located in smart lock settings.
Click to expand...
Click to collapse
No the only smart lock options I have enabled are bt in my truck and GPS at home.
Outbreak444 said:
Do you have On body detection turned on by chance? That may be your issue. Located in smart lock settings.
Click to expand...
Click to collapse
I don't have that setting checked either. Just bt for car and gps for house. Not a huge deal for me personally because I'm pretty much always around people I trust but this really is a huge security flaw if it is happening to a lot of people.
Are you looking at the screen when swiping the lock screen? The iris recognition is actually very fast and you only see the alignment screen if it cannot immediately read your iris.
Outbreak444 said:
Do you have On body detection turned on by chance? That may be your issue. Located in smart lock settings.
Click to expand...
Click to collapse
OCedHrt said:
Are you looking at the screen when swiping the lock screen? The iris recognition is actually very fast and you only see the alignment screen if it cannot immediately read your iris.
Click to expand...
Click to collapse
No I purposely pointed it away from my face to test this.
I haven't had it happen since the day after creating this post. I wonder if some Samsung apps were updating over night and causing the issue.
I added a post about this two days ago in this forum area. Try turning off finger gestures from advanced settings
Sent from my SM-G950W using Tapatalk
Bedeadu said:
I added a post about this two days ago in this forum area. Try turning off finger gestures from advanced settings
Sent from my SM-G950W using Tapatalk
Click to expand...
Click to collapse
Weird how they would be linked. I did notice that my fingure print gestures stopped working the other day too. I turned the setting off and back on and it started working.
After several days of the phone working properly when I traveled out of town, it is doing this again. I am at school, which is not a location I am using for trust locations, and the phone is staying unlocked. This is honestly pretty ridiculous and needs to be addressed. The only thing I can think is that I am connected to the same wifi network at my apartment (campus housing that is off campus) and while on campus. Maybe the phone is thinking I'm still in the same location since the wifi networks are the same?
Bedeadu said:
I added a post about this two days ago in this forum area. Try turning off finger gestures from advanced settings
Sent from my SM-G950W using Tapatalk
Click to expand...
Click to collapse
I just tried this as my screen lock isn't currently not working.it didn't make a difference having gestures turned on or off. I tried turning wifi and GPS on and off as well. Only way to get it to work again is reboot.
Hi, I've been using the essential phone for several days. I've installed lots of apps and other than a random glitch now and then, thinks have worked well. The system seems to be considerably faster than a Galaxy S8.
Two problems have recently surfaced. Smart lock is totally messed up (It was working for a while.) Now, when I get to the point in Security settings where I enter my pin, I get a blank screen. I've tried all sorts of things save a system reset. Smart Lock itself doesn't work any longer.
The other issue is intermittent freezes that last several seconds. Whatever the system is doing, it isn't responding at all. If I wait for a while, it proceeds to work fine.
Has anyone seen similar behaviors? Any suggestions short of a hard reset?
Thanks
charlie.s said:
Hi, I've been using the essential phone for several days. I've installed lots of apps and other than a random glitch now and then, thinks have worked well. The system seems to be considerably faster than a Galaxy S8.
Two problems have recently surfaced. Smart lock is totally messed up (It was working for a while.) Now, when I get to the point in Security settings where I enter my pin, I get a blank screen. I've tried all sorts of things save a system reset. Smart Lock itself doesn't work any longer.
The other issue is intermittent freezes that last several seconds. Whatever the system is doing, it isn't responding at all. If I wait for a while, it proceeds to work fine.
Has anyone seen similar behaviors? Any suggestions short of a hard reset?
Thanks
Click to expand...
Click to collapse
Did you perhaps add a company exchange account or add some other device administrator? I've seen this issue on some of my previous devices where smart Lock is setup but my company's exchange policy disables it
Sent from my PH-1 using Tapatalk
For smart lock goto settings -> security - >trust agents
Toggle smart lock off, return to settings, go back and toggle it back on. Smartlock is back to normal, atleast this did the trick for me.
Thanks to both of you for ideas. I disabled two device administrators, both related to Lookout. I also deleted my fingerprints and all security. When I re-entered everything, all seemed fine. I will see if it behaves and then narrow it down.
StephenMilone said:
For smart lock goto settings -> security - >trust agents
Toggle smart lock off, return to settings, go back and toggle it back on. Smartlock is back to normal, atleast this did the trick for me.
Click to expand...
Click to collapse
I had to do this but I had to reboot instead of just exiting out of settings.
I'm running into this issue as well. Sometimes I can get it to come back, but then after a restart, it's broken again...
---------- Post added 6th September 2017 at 12:14 AM ---------- Previous post was 5th September 2017 at 11:32 PM ----------
Ok, so it seems like the same issue is showing up for OnePlus devices since recently: https://forums.oneplus.net/search/13954406/?q=smart+lock&o=date&c[title_only]=1
I can get mine to freeze consistently by using chrome and browsing to flipboard.com. After I login the whole phone will freeze, not even the power button doesn't do anything. I've tested it out on a few other devices and I get the same response from my Nexus 9, also running 7.1.1. In this case at least I don't believe it's the phone but something to do with Android itself.
I'm getting the freeze as well but my power button works, when I turn off the screen and turn it back on it works for a few seconds and then freezes again
Sent from my PH-1 using Tapatalk
charlie.s said:
Hi, I've been using the essential phone for several days. I've installed lots of apps and other than a random glitch now and then, thinks have worked well. The system seems to be considerably faster than a Galaxy S8.
Two problems have recently surfaced. Smart lock is totally messed up (It was working for a while.) Now, when I get to the point in Security settings where I enter my pin, I get a blank screen. I've tried all sorts of things save a system reset. Smart Lock itself doesn't work any longer.
The other issue is intermittent freezes that last several seconds. Whatever the system is doing, it isn't responding at all. If I wait for a while, it proceeds to work fine.
Has anyone seen similar behaviors? Any suggestions short of a hard reset?
Thanks
Click to expand...
Click to collapse
You had the Smart Lock issue too?! I did a Factory Reset to fix it here, no amount of powering off/on the device, toggling Smart Lock in "Trust Agents" did the trick, it just...was blank one day. I've had the freezes as well, haven't noticed those after the Factory Reset now that I think about that.
RMarkwald said:
You had the Smart Lock issue too?! I did a Factory Reset to fix it here, no amount of powering off/on the device, toggling Smart Lock in "Trust Agents" did the trick, it just...was blank one day. I've had the freezes as well, haven't noticed those after the Factory Reset now that I think about that.
Click to expand...
Click to collapse
Interestingly, the pauses and stuttering disappeared at the same time. It is exceedingly difficult to convert these anecdotal comments into a meaningful diagnosis.
In any case, so far, so good.
Thanks! This is one of two major bugs driving me nuts!
Disabling then directly restarting worked for me, thanks for the tip!
Sent from my PH-1 using Tapatalk
I updated to NMl64c yesterday and both problems I refer to in the original post appear to have been fixed
charlie.s said:
I updated to NMl64c yesterday and both problems I refer to in the original post appear to have been fixed
Click to expand...
Click to collapse
The Smart Lock blank bug happened to me again yesterday, and I've been on NMI64c for a couple of days. De-activating Smart lock and rebooting got it working again.
Same problem with smart lock here and only solution seems to disable it, restart the phone and re-enable it...
Weird
Deppi0 said:
Same problem with smart lock here and only solution seems to disable it, restart the phone and re-enable it...
Weird
Click to expand...
Click to collapse
You should be able to disable it in the trust agents settings, back up one menu the enable it again without needing to restart the phone. Someone else pointed this it out a few posts back and it's always worked for me.
StephenMilone said:
For smart lock goto settings -> security - >trust agents
Toggle smart lock off, return to settings, go back and toggle it back on. Smartlock is back to normal, at least this did the trick for me.
Click to expand...
Click to collapse
1. Turn off all Smartlock agents that are on the list.
2. Reboot.
3. Turn them back on.
I have experienced a few freezes. Only after the phone sits for an extended period of time and it goes to sleep and after a restart. I actually haven't had this happen lately, seems like things some how worked themselves out. As far as smart lock I haven't had any such issue. I do have a question regarding smart lock. Do you guess have an option for enabling it when it is connected to a specific Bluetooth device?
jglazer said:
1. Turn off all Smartlock agents that are on the list.
2. Reboot.
3. Turn them back on.
Click to expand...
Click to collapse
Didn't have to reboot. Just turned it off then back on
Sent from my PH-1 using Tapatalk
jasonevil said:
Didn't have to reboot. Just turned it off then back on
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
All the on/off tinkering with trust agents has worked for me, but the fix has always been temporary. Smart Lock will be OK for a day or so before returning to its broken state/blank screen in the settings. Wish there was someone (a company) who knew what this was about and could fix it.
Hey guys,
I had to reinstall my Note 8 yesterday, with the fact that (like many other note 8 users) my google smartlock isnt working anymore.
I had it working by accident, out of the blue the smartlock menu opened on my phone and let me choose my trusted locations.
Can`t figure out why it popped up, but it just did once without that i triggerd it.
Anyhow,i reinstalled my phone yesterday and its not working anymore so i really want it to work again.
I did some research this morning to find out which service/activity has to be opened to show the smart lock menu.
I found a that a few activities from the google play services open up parts/options from the smartlock menu, but the actual menu to select the option to add trusted places or activate the body detection.
The body detection can be activated manually if you use a activity launcher.
There has to be a way to activate/open up the menu for the smart lock settings, we only have to find it.
Anyone has an idea how we can manage it?
Any idea`s are welcome, maybe we can figure it out together.
I found out how it works, not by opening a service or an activity but how to trigger the smartlock menu.
First of all you need to activate google smartlock as trusted agent.
Then you go to google maps and set your home location, once you did that you have to unlock your phone multiple times.
I didnt count how much times you need to unlock your phone, but its a guess around 30 a 40 times could be some more could be some less.
You have to do it in your house location, while unlocking there is some kind of counter which counts how many times you unlocked your phone in your house.
After a while when your unlocking your phone the smartlock notification will pop up and tells you that you have unlocked your phone for in the house area for a dozen times.
It will allow you to click on it and set your location as trusted place.
Also it allows you to enable body protection, trusted devices, and trusted voice.
It happend to me yesterday while using the phone for a couple of times and i had to unlock it for a couple of times.
Be carefull, when you extit the menu there is no option to get it back again.
Well, only the next morning because the phone will prompt a message that the lock has been enable for not using the phone for 4 hours.
Thats the only time after the first time that you can change your settings.
Hope you guys are helped with this information.
Trusted Places.
Been playing with this this morning in the aftermath of flashing Lineage onto a Moto G phone and Nexus 7 tablet (great ROM BTW and my first foray into phone hacking !)
Despite appearing to set up correctly I found TP didn't actually work but I think I've come up with a fix which has worked on both the above devices plus a stock Sony Xperia Z2 and my OH's Nexus so that's 4 for 4 !
1. Go to Trusted Places
2. If you've already added a place then long touch it and edit, if not touch Add Trusted Place
3. When the map pops up touch it then on the full screen place a finger anywhere and move the map around under the pin a bit then position the blue dot under the X below the pin.
4. Now touch Update and it should come back with the exact address instead of GPS coordinates.
5. Now go back to Trusted Places and touch the location and check that it's turned on
That's it, you may get a warning message the first time you unlock afterwards but beyond that a simple up swipe from the lock screen should open it.
AAAAAA
Nicksterrr said:
I found out how it works, not by opening a service or an activity but how to trigger the smartlock menu.
First of all you need to activate google smartlock as trusted agent.
Then you go to google maps and set your home location, once you did that you have to unlock your phone multiple times.
I didnt count how much times you need to unlock your phone, but its a guess around 30 a 40 times could be some more could be some less.
You have to do it in your house location, while unlocking there is some kind of counter which counts how many times you unlocked your phone in your house.
After a while when your unlocking your phone the smartlock notification will pop up and tells you that you have unlocked your phone for in the house area for a dozen times.
It will allow you to click on it and set your location as trusted place.
Also it allows you to enable body protection, trusted devices, and trusted voice.
It happend to me yesterday while using the phone for a couple of times and i had to unlock it for a couple of times.
Be carefull, when you extit the menu there is no option to get it back again.
Well, only the next morning because the phone will prompt a message that the lock has been enable for not using the phone for 4 hours.
Thats the only time after the first time that you can change your settings.
Hope you guys are helped with this information.
Click to expand...
Click to collapse
Hi,
It only gave me On Body Detection and I enabled it but it doesn't work! Is there really no way to prompt it again? It really pisses me off, no Smart Lock in setting whatever i do... I just want my Dumbphone and Dumbwatch to work together so I don't have to unlock the phone 89789 times a day. I updated the Play Store Services, turned Trusted Agent on and off, rebooted the phone 1951951 times... I've been googling this for months and no solution... It's unbelievable to me that this issues persists for years and I can bet thousands of people wrote complaints to both Google and Huawei! And the worst part is, it used to work and it just stopped and disappeared for no reason at all... I don't want to root my phone as it is still under warranty and I don't want to lose it...
Thank you for any even potential help! Have a great day!
I've had my LG V20 for over a year now... it has been working fine until this morning, when I've started getting a popup saying "lg ims has stopped", about every 10 seconds.
I've searched around Google for a solution to this, but cannot execute any of the solutions that they mention...
1. I have not installed any new apps on my phone in weeks now, so that's not the issue.
2. Many solutions say to call 277634#*# to open a config menu, then open 'IMS Settings' on this menu and change 'IP Version' to IPV4...
Unfortunately, while I can get to the config menu, if I open 'IMS Settings' menu, this error pops up, and switches me back to the previous menu...
This is nuts!!! Is there any way to actually fix this, other than factory reset, which I *really* don't want to do!!!!
Please Help??
I have the exact same problem. I just did a factory reset. Once I got to the part about adding recommended apps, the darn "Unfortunately, LG IMS has stopped" message started popping up again. So, from my experience, doing the factory reset does not help eliminate this problem. Now trying to figure out what to try next.
kcclark99 said:
I have the exact same problem. I just did a factory reset. Once I got to the part about adding recommended apps, the darn "Unfortunately, LG IMS has stopped" message started popping up again. So, from my experience, doing the factory reset does not help eliminate this problem. Now trying to figure out what to try next.
Click to expand...
Click to collapse
Did this just start, yesterday or today??
I'm wondering if LG has actually discontinued some service that the phone relies on??
I'm thinking of getting another V20 from ebay, because I *really* love this phone!! But I don't want to end up with another phone having the same issue...
Gorlash said:
Did this just start, yesterday or today??
Click to expand...
Click to collapse
A couple hours ago. As you have probably seen, the problem is not new. Would love to know why both of us were affected today.
I'm currently trying variations of what I've seen on this page:
What is LG IMS and How to Fix the “Unfortunately, LG IMS Has Stopped” issue? – The Shared Web
Okay, here's an update... I switched back to an old phone, then powered up my V20, and this error no longer occurred... I also was able finally to get to the 'IMS Settings' menu (after dialing 277634#*# as recommended at all sites for this issue)...
I tried each of these settings (recommended by various sources):
> set IP Version to IPV4V6 (default is IPV6V4)
> set IP Version to IPV6
> disable VoLTE
In each of these cases, once I inserted a valid SIM and rebooted, this error message began occurring again.
So my best guess at this point, is that LG has simply disabled something on the V20, and I just won't be able to use it any more, at least with MetroPCS/TMobile...
I replaced my 12 year old wireless access point this a few days ago. Thought maybe the new WAP with Wi-Fi 6 was causing the problem. Put my old WAP back. Reset the phone again. Message started again when I got to loading apps.
Found this video that was posted today about the problem. Already has almost 21k views. One of the commenters says he contacted LG and LG is supposedly working on it and will push out a fix in 24 to 48 hours.
kcclark99 said:
Found this video that was posted today about the problem. Already has almost 21k views. One of the commenters says he contacted LG and LG is supposedly working on it and will push out a fix in 24 to 48 hours.
Click to expand...
Click to collapse
Whoa !! Thanks for the update!! I sure hope this works...
I found this a few minutes ago. I also have a v20 and this worked for me, so hopefully it works for you as well. It says to put into airplane mode, which for me did not stop the pop ups. Removing the sim card works, but once I put it back in, the error occured until I re-followed these steps. So unfortunately, you will just have to put up with the pop-ups while doing this. It's been about 15 minutes and I haven't gotten the message, so it looks like I'm in the clear. Hopefully you will be, too.
Set your LG phone to airplane mode to prevent the error message from popping up over and over.
Head to Settings -> Apps & Notifications -> App info.
Tap the 3-dot menu in the top right corner and enable show system.
Look for com.lge.ims.rcsprovider in the list and tap it.
In the detailed overview for this app, hit the following three buttons in order: Clear cache, clear storage/data, and force stop. (Depending on the Android version on your phone, some of these three options may be found under storage information.)
You may have to repeat step 5 above multiple times for the problem to fix itself.
And the clear data/cache was under storage for me.
kcclark99 said:
Found this video that was posted today about the problem. Already has almost 21k views. One of the commenters says he contacted LG and LG is supposedly working on it and will push out a fix in 24 to 48 hours.
Click to expand...
Click to collapse
Just to save others some trouble, please note that this video, itself, just repeats the same non-working solutions that everyone else suggested, none of which work, including factory reset.
However, the comments *do* appear to have further useful discussions of this subject... so we now can be sure that this is an LG issue... hopefully we'll have a solution in a day or two...
Thank you again, @kcclark99, for finding and sharing this video with all of its comments!!
Arthilios said:
I found this a few minutes ago. I also have a v20 and this worked for me, so hopefully it works for you as well. It says to put into airplane mode, which for me did not stop the pop ups. Removing the sim card works, but once I put it back in, the error occured until I re-followed these steps. So unfortunately, you will just have to put up with the pop-ups while doing this. It's been about 15 minutes and I haven't gotten the message, so it looks like I'm in the clear. Hopefully you will be, too.
Set your LG phone to airplane mode to prevent the error message from popping up over and over.
Head to Settings -> Apps & Notifications -> App info.
Tap the 3-dot menu in the top right corner and enable show system.
Look for com.lge.ims.rcsprovider in the list and tap it.
In the detailed overview for this app, hit the following three buttons in order: Clear cache, clear storage/data, and force stop. (Depending on the Android version on your phone, some of these three options may be found under storage information.)
You may have to repeat step 5 above multiple times for the problem to fix itself.
Click to expand...
Click to collapse
Just as a side note to this post: placing my phone in airplane mode did *not* prevent this message from repeatedly appearing... the only thing that worked was removing the sim card.
Gorlash said:
Just as a side note to this post: placing my phone in airplane mode did *not* prevent this message from repeatedly appearing... the only thing that worked was removing the sim card.
Click to expand...
Click to collapse
Same here. The only problem is that removing the sim card while doing the method that I found was pointless, as once I put the sim card back in, the problem came back. Though once O followed the method with the sim card in, it went away and has stayed away. For now, at least. I assume turning off the phone will reset whatever I did, and I may have to do it again.
Still no fix for this from T-Mobile or LG.
https://www.hitc.com/en-gb/2022/05/23/lg-ims-keeps-stopping/
kcclark99 said:
Still no fix for this from T-Mobile or LG.
https://www.hitc.com/en-gb/2022/05/23/lg-ims-keeps-stopping/
Click to expand...
Click to collapse
Well, all we can do now is wait...
Gorlash said:
Just to save others some trouble, please note that this video, itself, just repeats the same non-working solutions that everyone else suggested, none of which work, including factory reset.
However, the comments *do* appear to have further useful discussions of this subject... so we now can be sure that this is an LG issue... hopefully we'll have a solution in a day or two...
Thank you again, @kcclark99, for finding and sharing this video with all of its comments!!
Click to expand...
Click to collapse
I should have added not to pay attention to the actual video. Thanks for correcting my oversight.
Arthilios said:
I found this a few minutes ago. I also have a v20 and this worked for me, so hopefully it works for you as well. It says to put into airplane mode, which for me did not stop the pop ups. Removing the sim card works, but once I put it back in, the error occured until I re-followed these steps. So unfortunately, you will just have to put up with the pop-ups while doing this. It's been about 15 minutes and I haven't gotten the message, so it looks like I'm in the clear. Hopefully you will be, too.
Set your LG phone to airplane mode to prevent the error message from popping up over and over.
Head to Settings -> Apps & Notifications -> App info.
Tap the 3-dot menu in the top right corner and enable show system.
Look for com.lge.ims.rcsprovider in the list and tap it.
In the detailed overview for this app, hit the following three buttons in order: Clear cache, clear storage/data, and force stop. (Depending on the Android version on your phone, some of these three options may be found under storage information.)
You may have to repeat step 5 above multiple times for the problem to fix itself.
And the clear data/cache was under storage for me.
Click to expand...
Click to collapse
Works for me. I did only once. About 30 minutes, no pop-ups! Thank you.
Arthilios said:
Set your LG phone to airplane mode to prevent the error message from popping up over and over.
Head to Settings -> Apps & Notifications -> App info.
Tap the 3-dot menu in the top right corner and enable show system.
Look for com.lge.ims.rcsprovider in the list and tap it.
In the detailed overview for this app, hit the following three buttons in order: Clear cache, clear storage/data, and force stop. (Depending on the Android version on your phone, some of these three options may be found under storage information.)
You may have to repeat step 5 above multiple times for the problem to fix itself.
And the clear data/cache was under storage for me.
Click to expand...
Click to collapse
Works, only had to do it once.
Arthilios said:
I found this a few minutes ago. I also have a v20 and this worked for me, so hopefully it works for you as well. It says to put into airplane mode, which for me did not stop the pop ups. Removing the sim card works, but once I put it back in, the error occured until I re-followed these steps. So unfortunately, you will just have to put up with the pop-ups while doing this. It's been about 15 minutes and I haven't gotten the message, so it looks like I'm in the clear. Hopefully you will be, too.
Set your LG phone to airplane mode to prevent the error message from popping up over and over.
Head to Settings -> Apps & Notifications -> App info.
Tap the 3-dot menu in the top right corner and enable show system.
Look for com.lge.ims.rcsprovider in the list and tap it.
In the detailed overview for this app, hit the following three buttons in order: Clear cache, clear storage/data, and force stop. (Depending on the Android version on your phone, some of these three options may be found under storage information.)
You may have to repeat step 5 above multiple times for the problem to fix itself.
And the clear data/cache was under storage for me.
Click to expand...
Click to collapse
Well, this *sort of* works with mine... however, every time I reboot the phone, I have to go through this sequence again...
That is not entirely a desirable solution !!
Later note: okay, I didn't read the original post clearly enough... @Arthilios already noted this issue...
Oh well, I can probably live with that!!
Putting the phone in airplane mode renders the phone basically useless. As soon as you turn on Wifi while in airplane mode, the error message pops back up. Can't switch to AT&T either because the T-Mobile's V20 doesn't work on AT&T anymore since AT&T turn off 3G service back in Feb 2022 even though the V20 is VoLTE capable. Another solution is pull the sim card out and just use it like a phone with blacklisted IMEI. LG said they're working on it but I doubt they're gonna push out an update for this 7 year old phone. Maybe they can make an app to take care of this. I think it's time to throw in the towel on LG and get other brands.
cproaudio said:
I think it's time to throw in the towel on LG and get other brands.
Click to expand...
Click to collapse
I want a phone that I can swap in a charged battery. When I looked at what was available two years ago, I found the V20 was still the best available, IMO. Current phones with that ability were low end models.