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Hi, I am going to be traveling to one of the not developed countries to work so I was going to buy galaxy tab 10.1 to use it there. There is no way to return or exchange there so now I got issue.
I was going to get one off ebay or amazon. But I heard about oil slick stuff. That every second pad gets this. So what should I do ? I mean i buy from ebay/amazon and then I get oil slick and my pad worth of 400 or more is useless ?
Please guys, I need to buy this or Ipad 2 in a few days. I would appreciate any help or advice from this community from you all.
Buy it at a local retailer.
HybridHB said:
Buy it at a local retailer.
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+1
BTW, no oil slick on my UK WiFi Tab.
I've never had an oil slick issue. Always, always buy from a retailer.. I've had three and no issues. Get the tab, you won't regret it. I have it and the ipad and the iPad just went up on ebay today.. had enough of it.
but even the people who bought the new ones , are complaining plus at store it is 499$ thats way too much to take a risk... cuz Im gonna go abroad as I said
I have the rings (oil slick). You can't see it when the tab is on, so it's just a matter of whether it bothers you or not. I I personally don't care about mine.
slack04 said:
I have the rings (oil slick). You can't see it when the tab is on, so it's just a matter of whether it bothers you or not. I I personally don't care about mine.
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does it get bigger? My concern is that I will take abroad and if gets too big then what can I do ?
raufhon said:
does it get bigger? My concern is that I will take abroad and if gets too big then what can I do ?
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We can provide advice but ultimately it is up to you. I've had mine since it came out (gift from the wife) and haven't had a problem with it, my friend recently purchased a BMW had engine issues on the 3rd week, point being that quality issues can arrive to any product at any time. If your that concerned wait until you return back to your homeland and then make the purchase.
My 2¢
unpuertomex said:
We can provide advice but ultimately it is up to you. I've had mine since it came out (gift from the wife) and haven't had a problem with it, my friend recently purchased a BMW had engine issues on the 3rd week, point being that quality issues can arrive to any product at any time. If your that concerned wait until you return back to your homeland and then make the purchase.
My 2¢
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the thing is I am gonna be gone for a year or so
damn I am really confused now. I am obsessed about this tab and now this comes up
I've never had newton ring issues with my Tab. I use it constantly and it travels a lot. I would highly recommend purchasing the Tab and taking it abroad.
what bout suggestion? I was thinking to save up and buy from ebay or amazon... or should I buy at the retailer for this crazy price 499 bucks (WOW crazy)
Buying at retailers doesn't ensure quality. Even some bestbuy stores resell returned items, so go for cheap price.
As for newton rings, even when abroad, if they appear, still the refridge solution should fix the problem.
But really, the choice between an ipad2 and sgt10.1 should be based on your usage needs and OS preferences.
my 2 cents
I suggested buying locally so he can check for newton rings before going abroad. I took my sgt 10.1 to europe a couple weeks ago and got newton rings while I was there. The sgt was in my girlfriends bag and i dont know if something was putting pressure on the screen, but it was there when I took it out. I read on here that blowing in the charge port will get rid of the rings, and it did. I have not seen them since. My case of newton rings was very minor though. It was the size of a nickel.
HybridHB said:
I suggested buying locally so he can check for newton rings before going abroad. I took my sgt 10.1 to europe a couple weeks ago and got newton rings while I was there. The sgt was in my girlfriends bag and i dont know if something was putting pressure on the screen, but it was there when I took it out. I read on here that blowing in the charge port will get rid of the rings, and it did. I have not seen them since. My case of newton rings was very minor though. It was the size of a nickel.
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I was just wondering does any one know if the latest models of 10.1 that best buy got are with same problem ?
raufhon said:
does it get bigger? My concern is that I will take abroad and if gets too big then what can I do ?
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I'm not sure what you mean. Too big? Too big for what? Regardless of how big they are, you can't see them when the screen is turned on, so the size of the rings doesn't make any difference. Mine are about 5" x 2" and I really don't care about them since they don't affect usability.
It feels like you just want to hear someone to tell you to buy the ipad.... take a gamble or by the sure bet and be mildly disappointed by the limited ios.
Got mine from the source here in Canada about when it was first available.
No rings, I have the standard samsung case.
Durability.......excellent, as a Pilot it gets clunked around in the flight bag lots, I use the S**** out of it, in fact it has greatly extended the battery life of my desire (which spends waaaaay more time in my pocket now!!!).
I personally love it, I see lots of ipads arounf airport terminals with people playing games on them, me I use my tab for email, word, excel, powerpoint, media (watching movies etc), reading rss feeds (greader), an ebook, internet, everything.
As for the price, it's cheaper than an Ipad, thin, portable, what more could you ask for?
Buy it locally, test it the same day and you won't look back.
tab 10.1 vs ipad
have always been an android guy but the service i am getting from samsung sucks
they have refused to fix the newton rings problem ( although it is a manufacturing defect ) blaming it on the fact that i bought my tablet overseas , i went and bought an ipad and never looked back , my samsung tablet has never been used and i am trying to sell it now as i have had enough of samsung service , complained and wrote to all the magazines , to no avail
be careful with this samsung will NOT service yr tablet in the uk if you have bought it overseas
samsung galaxy tab 10.1
there is an inherent manufacturing defect in the screen of the Samsung galaxy tab 10.1, in that it develops an oily slick / newton rings( just google newton rings oil slick galaxy tabs and you will see the extent of the defect ) ,when the tablet has been used for approximately a week , this does not affect all the tablets but around 45-60 pct. are affected , I have written to Samsung uk asking for a change under warranty , they have refused saying that because I bought the tablet overseas they cannot repair it .
I may understand some of that , if it was a warranty claim , however as a manufacturing defect this becomes too much ! , I am NOW trying to assemble as many people as possible to mount a legal case against Samsung uk , as they are refusing to repair any tablet that was bought outside their territory and they have known about that defect for a while now
if anyone is interested please let me know and I will send you my pm
Thks
cedarman said:
there is an inherent manufacturing defect in the screen of the Samsung galaxy tab 10.1, in that it develops an oily slick / newton rings( just google newton rings oil slick galaxy tabs and you will see the extent of the defect ) ,when the tablet has been used for approximately a week , this does not affect all the tablets but around 45-60 pct. are affected , I have written to Samsung uk asking for a change under warranty , they have refused saying that because I bought the tablet overseas they cannot repair it .
I may understand some of that , if it was a warranty claim , however as a manufacturing defect this becomes too much ! , I am NOW trying to assemble as many people as possible to mount a legal case against Samsung uk , as they are refusing to repair any tablet that was bought outside their territory and they have known about that defect for a while now
if anyone is interested please let me know and I will send you my pm
Thks
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Where did u get the 50 to 60 percent are affected? Links please
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Afternoon all,
Last week i had to put in my phone for repair, fine cracks had appeared on the LED under the gorrila glass, thus making my screen blank and none responsive.
I wasnt holding my breath as i thought that it would come back with this answer, they came back saying this (this is though phones4u as that is who i purchased the phone with):
Unfortunately your phone appears to be Out of Warranty so we have raised the following estimate.
So i gave them a call to see how it could be out of warranty and they said even though it is inside the 12months as it is a cracked screen it isnt covered by the wrranty, this is classed as accidental damage.
Now this phone has never been dropped, it was got last april and is pretty much in perfect condition and have no idea how the cracks on the LED appered, after explaining all this i was told the same, it isnt covered as there is no way to prove it wasnt dropped or had extreme pressure put on it.
They gave me a quote of £71.99 to repair the phone and get it back to me, which i am paying. If i had cracked the screen by fault of my own i would think this a good price as i have seen replacement screens on ebay,ect for alot more.
I feel a little hard done by as i know nothing has happened to break my phone, i was just wondering how others feel. Do you think with the size and popularity of Samsung phones they should be offering something like apple loyalty replacement or something similar? or has anyone had better luck going though a different vendor?
Should have contacted Samsung directly instead of going through one of the rip off merchants.
Intratech said:
Should have contacted Samsung directly instead of going through one of the rip off merchants.
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I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?
Crucio_ said:
I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?
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They probably would have given it a more close inspection, as to signs of possible drops or accidents.
That sucks. I'll be sure and steer clear of phones4u in the future, thanks for the heads up.
Crucio_ said:
I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?
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Dunno but I find it easier to deal directly with the manufacturer than the rip off merchants. When my tab had some dust under the screen within a few weeks of purchase PC World refused to exchange it and said I may need to pay for the repair. Told them to where to stick it and called Samsung directly and they sent a prepaid jiffy bag for the device and a form to fill and send it back to them. They repaired it free of charge and I got it back within a week of sending it off.
Thanks for the input Intratech, think this is a case of lesson learnt for any future problems (hoping there isnt any).
You are in that very difficult position accidental damage by user who of course claims not .Versus phone broke by itself
You could claim against the seller but after six months its up to you to provide the proof that its a manufacturing fault .
As said Samsung may well have been the best route as they will have a higher margin and better trained staff than retail outlets .
jje
Although I prefer to use the S2 as my daily phone, I also own an iPhone 4.
One thing I really love about Apple is their warranty. Pretty much no questions asked. I guarantee if I went in with a cracked LCD (not screen) they would have replaced it on the spot.
Although I love Sammy (S1 & S2) their warranty stinks. Also, no official invoice means no warranty.
Sent from my GT-I9100T
Thanks for the replies folks.
I also love what apple do for the customers warranty wise, being able to look up the age of a model instore is amazing.
Do you think that sammy should introduce something like this due to how much they are competing with apple now?
How hard would it be to incorporate this service in to the generic phone shops (CPW,Phones4u,ect).
The cracks maybe related to temperature differentiation? From very hot ambiance to very cold one? It is good to know this kind of stuff.
Crucio_ said:
Thanks for the replies folks.
Do you think that sammy should introduce something like this due to how much they are competing with apple now?
Yes and charge the premium that Apple charge for the phone .
jje
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i work in mobile sales, and i see this allllll the time, now i do believe you when you say that it was probably a manufacturing fault with the screen, but you have to keep in mind that probably 97% of the time with customers, it is the their own fault, and about 85% of those people will downright lie about it, ive had a customer come into my store shouting and screaming that it wasnt her fault the screen was cracked, that it was made badly and that she always was super careful about it, until her 5/6 year old son says 'but wait mommy, i saw you throw it up against the wall when you were shouting...'
fact is, people lie about it, all the time, same with water damage! 'sorry sir but its water damaged, theres not alot i can do about it'
'it hasnt been anywhere near water! it must be the humidity, or condensation, but it most defiantly hasnt gotten wet'
'but look sir... that looks alot like milk to me'
'ah...'
im sure if people were honest all the time, your phone would have been fixed no problem, but no, they arnt :/
sorry about the rant!
Gizoman said:
The cracks maybe related to temperature differentiation? From very hot ambiance to very cold one? It is good to know this kind of stuff.
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This was something that had crossed my mind, before it happened i was at my mums all warm lovely, then i went out and it was freezing was out for about 30min before i noticed what had happened.
I saw that article about how the s2 can work at low low temps the other day, but i dont think it said anything about the effect of a quick change in temps.
JJEgan said:
Yes and charge the premium that Apple charge for the phone.
jje
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Just using o2.co.uk as an example (i know there are a lot of different prices out there i just used a popular place), our s2 is £449.99 on p&g and the ip4s is £499.99.
The £50 difference isn't much more of a premium for how long most people keep there phones for.
Crucio_ said:
Just using o2.co.uk as an example (i know there are a lot of different prices out there i just used a popular place), our s2 is £449.99 on p&g and the ip4s is £499.99.
The £50 difference isn't much more of a premium for how long most people keep there phones for.
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I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.
I suppose im lucky in the sense in that when i purchased my phone on eBay it came with a 2 year warranty and (touch wood) ive had no trouble with it at all and i have it 8 months now and it's running fine, ive heard some bad reports about Phones4U too, their sales assistants are seriously pushy as well the minute you step into one of their shops they are all over you like a rash firing questions at you desperate to make a sale, any wonder i rarely ever go there anymore when im in the UK.
sean is here. said:
I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.
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Mine was free on £40 p/m contract, i got it the day after it was released tho it has been in a silicone case from day one. I don't doubt that shopping around will find you our phone cheaper. i just think the majority of people would use a place like o2 or other retail chains.
jonny68 said:
I suppose im lucky in the sense in that when i purchased my phone on eBay it came with a 2 year warranty and (touch wood) ive had no trouble with it at all and i have it 8 months now and it's running fine, ive heard some bad reports about Phones4U too, their sales assistants are seriously pushy as well the minute you step into one of their shops they are all over you like a rash firing questions at you desperate to make a sale, any wonder i rarely ever go there anymore when im in the UK.
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I don't think that i will be using them again, i didn't get really get any bad service and the staff were as helpful as they could be. I just want to move away from the whole tied to a contract thing, im signed up for 24 months and i regret that now. I will probably aim to do something like in your sig and go on gif gaf if they are still as good in 15months time.
O2 PAYG £405 first day of release
unlocked out of the box and a Giffgaff PAYG Sim .
jje
sean is here. said:
I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.
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Yeah my warranty card states that the device has a warranty of 24months starting from date of purchase. So Sept 2013 for me also lol
I saw warranty on SamMobile and it was of 1 year and 10 months from the date of purchase but the Samsung guy says he will only give it till 1 year from the date of purchase
P.S yesterday I got my screen replaced and my proximity sensor is not working
Such an idiot guy,I have to go again to service center tomorrow because today is Sunday and its closed
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Warranty may be dependant upon area of sales .
Usual in the UK with Samsung mobiles is that Samsung offer a limited warranty for twenty four months .
That is outside of the sellers responsibility for the phone which is usually a twelve month warranty .
jje
Been doing some research and it seems like the vietnam versions are having more issues than the korea versions....there was one psrticular post where i saw someone sent there vietnam version phone for replacement and they sent back korean version and all problems were fixed...is this a broad issue? I have the n900 made in vietnam and im experiencing frequent over heating and occasional lockups....
Is it worth it/possibke to get it replaced for a 9005? I was dissapointed to see that its not a true octa after recieving the phone....and develpment for exynos is dead if it ever lived...but im still being optimistic waiting for updates both from devs and oem. Dont want to waste my time just to enevitbly trade the phone in.
How can i see where the phone was made?
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tWoBrO said:
How can i see where the phone was made?
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usually on box...look around the stickers....
my box came in mostly spanish with secondary english and was made in vietnam lol....
Oh, yeah, the box. I was looking inside the phone. The battery says Vietname, probably the phone was made there too.
yes same as mine...are you having issues wit yours as well?
I have one made in Korea and it didn't last with me 2 days, screen issue, camera issue, home button crooked..
I sent it back for replacement.
Sent from my Xperia S using xda app-developers app
What kind of problems were fixed? Do you know if the multitouch issue is also affected http://forum.xda-developers.com/showthread.php?t=2472084? Can you please link us the thread?
I'm curious if people are also stating where they got their phones from in that thread.
My first note 3 was from vietnams,after opening box found power switch was inside side panel,to use power switch i need to use my nails,even screen was flickering,force close of apps,very next return phone to shop,received replacement unit after 3 days but this time made in korea,I m very happy with this unit,no lags at all.:laugh:
Mine was made in China. Experienced no manufacturing defects.
Sent from my Telus SM900N-W8 via XDA Premium App
As far as I have heard that only small labor work is done in countries like china Vietnam but major work is done in korea alone. All my previous galaxy phones were 100% korean made never had any issue. This one is from china. Fortunately no issues so far.
rawready said:
Been doing some research and it seems like the vietnam versions are having more issues than the korea versions....there was one psrticular post where i saw someone sent there vietnam version phone for replacement and they sent back korean version and all problems were fixed...is this a broad issue? I have the n900 made in vietnam and im experiencing frequent over heating and occasional lockups....
Is it worth it/possibke to get it replaced for a 9005? I was dissapointed to see that its not a true octa after recieving the phone....and develpment for exynos is dead if it ever lived...but im still being optimistic waiting for updates both from devs and oem. Dont want to waste my time just to enevitbly trade the phone in.
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I have Vietnam version of note 3 and im not having any issue whatsoever !!!!! ridiculous post .. my note 3 is flying working so fast and smooth
alleshi said:
I have Vietnam version of note 3 and im not having any issue whatsoever !!!!! ridiculous post .. my note 3 is flying working so fast and smooth
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i dont understand whats ridiculous? i am not the only claiming this problem...and although i havent replaced the phone yet there have been many claims that the made in vietnam version of the phone is a night and day difference of phones manufactured in other places...obviously these people osned both phones.
Mine was made in Vietnam. It works perfectly.
Don't try to read to much into this.
People expect their phone to work properly and don't post to say "Hey my new phone works the way it's supposed to"
They will only post for something that doesn't work correctly.
I have a Note 3 that appears to have been made or assembled in Vietnam. I desperately need a replacement because it is malfunctioning terribly. I still have several months left on the one-year warranty. Can someone tell me how I can get a replacement from Vietnam? The website is entirely in Vietnamese and no other Samsung center will help. I've tried US, Australia and our own local center (Trinidad and Tobago), and even Amazon and the seller I bought it from. I'm now thinking of trying the UK. So far no one wants to help me and I am now at a loss. I just want to know HOW to communicate with the Vietnam manufacturers to get a replacement. I'm desperate.
I have to agree with others... where the phone is made these days doesn't have much to do with the malfunctions people are having. My is from Vietnam and no issues whatsoever.
Most issues of force-close are due to rom or bad updates (which usually happens through ota). Best way to update is through sammobile & odin.
We don't know the whole picture of how others are having issues. --- to give you an example... someone asked me to help fix their Korean assembled phone, I found out they had dropped it in water (duh!!).
Many issues are due to how people take care of their phones. Who knows if half of these issues aren't just stupid people related lol (had to say it). Don't keep phone in glove compartments - don't keep in high-humidity areas - don't use it in the rain - list goes on.
***
@FaeriePatronus ummm just because your phone was assembled in Vietnam, doesn't mean you contact them to replace it lol. You didn't pay them money for it. You are suppose to contact the shop where you bought it from. It is their duty to send it to samsung repair center. If it's under warranty as you say it is - it shouldn't be an issue.
Mine is vietkong made
?
cyberboob said:
I have to agree with others... where the phone is made these days doesn't have much to do with the malfunctions people are having. My is from Vietnam and no issues whatsoever.
Most issues of force-close are due to rom or bad updates (which usually happens through ota). Best way to update is through sammobile & odin.
We don't know the whole picture of how others are having issues. --- to give you an example... someone asked me to help fix their Korean assembled phone, I found out they had dropped it in water (duh!!).
Many issues are due to how people take care of their phones. Who knows if half of these issues aren't just stupid people related lol (had to say it). Don't keep phone in glove compartments - don't keep in high-humidity areas - don't use it in the rain - list goes on.
***
@FaeriePatronus ummm just because your phone was assembled in Vietnam, doesn't mean you contact them to replace it lol. You didn't pay them money for it. You are suppose to contact the shop where you bought it from. It is their duty to send it to samsung repair center. If it's under warranty as you say it is - it shouldn't be an issue.
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That's what I thought. But the shop doesn't want to help me. They simply reply with: "Our warranty is only 30 days, your warranty is a manufacturer warranty, so contact them directly for a replacement." They point-blank refuse to help me.
Ok, so it's a 2nd hand phone (not one you got with a phone company and 1-2yr contract).
Then the only thing you can do is contact any official samsung repair shop in your area to send it in. Be aware though, you will probably have to pay for any major repairs.
The standard 1yr warranty only covers defects of manufacturing construction. If it's because of something else (or you have used a custom rom), then they may refuse to fix or you have to pay for it yourself.
Can try at the bottom of this page for the contact info http://www.samsung.com/latin_en/support/warranty/
homepage: http://www.samsung.com/latin_en/support/ or latin/spanish http://www.samsung.com/latin/support/
Good luck!
Hi All,
Being the hilarious guy that I am, I decided that it would be a good idea to jump out and scare the [email protected]#% out of my little sister whilst outside.
Of course she throws her hands up in the air, subsequently knocking the phone out of my hand. Case (led view that doesn't light up anymore) immediately separated from the phone and the screen landed face first on the concrete. Followed shortly by a "that's what you get for scaring me".
Few scratches around the center of the screen but the main issue is the bottom right corner just below the back button. Seems to have taken the brunt of the impact. So missing a chunk with cracks running along and it's already driving me mad.
I'm assuming that some of you may also have creative ways to smash your screens, so what's the best bet with getting this repaired? Any ideas on cost? I'm assuming just a screen replacement.
Cheers!
Funnily enough mine lost a chip and then cracked in exactly the same place - from a drop of less than 2ft Fortunately mine was covered by insurance and I got a replacement phone. In the UK I believe the cost of replacing the glass is in the upper £200s as the screen needs to be replaced as well as the glass because they are bonded together...
I've gotten quotes ranging from $200-$450 .. but not sure where to even begin with finding a reliable source to get the screen replaced. Starting to think this whole curved screen thing was a bad idea.
First phone I've ever accidentally damaged. I'd thought the cost would be around £200 but I've no idea where to look to sort this either. What a pain!
mmotti said:
First phone I've ever accidentally damaged. I'd thought the cost would be around £200 but I've no idea where to look to sort this either. What a pain!
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You must have a local mobile repair shop, look in town centres or markets
I recommend UBREAKIFIX..they have lots of stores in the US..the phone is still fairly new and repairs are not supported by many third party companies..I recently got mine changed ..brand new but its quite expensive ($409) but I got the phone back in about 4 days and it's brand new again. ��Your only other option is calling Samsug directly for repairs if your warranty is active.
cracked my screen too am currently fighting with samsung US to have it fixed, it's crazy they first told me that they can't do it (since it's the international variant not sold in the US, "parts are different and they don't have the right ones" though I doubt the screens are different). Then another said that they should be able to fix it and since then I keep sending them paperwork that they request to see if they even can fix it but they never receive it... A bit frustrating experience...
One option is to sign up for Samsung's phone cover and then send it to them for repair, OR, just have Samsung repair , I think the cost is 275 - i.e. assuming its a US phone, and not an "Out of Region" one - in whic case, you're SoL. I bought mine on Amazon from a seller who advertised "International Warranty" - which I assumed meant global warranty. After dropping my phone and cracking the screen, I found out International meant, sending the phone away internationally to the region it came from. Samsung US refused to repair "out of region". My phone was, of all places, from Egypt - which worked out beautfully for me, had a clleague from Cairo who was going back for vacation. Sent it back wiht him, and got the phone back, as good as new for a US$ equivalent cost of US$284. A massive f**k up, but I paid 700 for the phone, so, still not bad.
Will is still be waterproof after screen replacement, I'm hearing it won't be unless repaired by Samsung themselves.
Get flat screen next time. More easy to repair and cheap to repair.
Like galaxy S7 normal not edge
Lesson learned dont scare ur sister karma is a *****
TraumaTiger said:
Will is still be waterproof after screen replacement, I'm hearing it won't be unless repaired by Samsung themselves.
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As far as I know the IP rating comes about by coating internal parts rather than preventing water ingress via sealing, so the phone should still be resilient (note, I didn't use the word 'waterproof' ... before or after a screen replacement).
I don't think Samsung warrant any damage by water anyhow so its a moot point.
Lesson ... don't take it under water!
Hello everybody
My english is bad because i was lazy and didn't want to learn in school so forgive me
I bought my Samsung Galaxy s7 edge and today i let my phone and the glass is broken. Everything is working but glass on screen is broken. 1 hour ago i read article where is written that samsung service can raplace it for free one time its called samsung guard or something like that. Similar situation was with Galaxy s5. Is it true? I rooted my phone of course and i know that i void warranty but i was reading that there is a chance that service repair something if it is not a problem which root could do. Can you tell me is that even truth that samsung is doing something like that. If its true what do you think? Is there a chance they will repair that without checking, if my phone is rooted?
Sorry for my bad english and thanks for answers
I vaguely recall reading about free replacements in some non-US country, but as US resident I don't have any details.
In the U.S., Samsung sells an insurance plan, but there is a deductible for replacing a broken phone. Not free. What country are you located in? Hopefully someone from that part of the world will know more than I do. Good luck.
Do you even have Samsung Guard insurance? You were supposed to register your phone till August 15th I guess. If you did so I think your phone can get repaired. It depends where you have bought s7 tho. Here in Poland there are some threads about rooted phones that have been successfully repaired but only particular mobile operator - ORANGE. It has to be contained in your warranty papers.
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