Database Users

5 Returned Transformers..

I've been watching this device for a few days now. I've wanted a tablet but can't really rationalize the actual need for it.
I went to Fry's Electronics today in Anaheim, Ca. only to find that their 'STOCK' consisted on 5 opened box 32GB Transformers. No keyboards in stock (Odd) and no 16GBs in stock.
The fact that people are returning them left and right around here has me worried. Granted, the um...indiginous population isn't exactly up to speed with things like roads, traffic laws or lights, or VCRs but hey, someone is buying them bringing them back.
I'm going to wait before I buy one now. I can't seem to get a straight answer on whether or not Google Docs works, if you can edit within the app or the browser.
I assume no one uses these things for business or practical use. Just as toys.
I fought for 2 days to GIVE AWAY 600 bucks for the tablet and keyboard, and fate keeps kicking me down...for good reason I assume.
It's a waste of money, no purpose and no practical application in the business world?
Have I stirred anyone up..wake up!

VoXHTC said:
I'm going to wait before I buy one now. I can't seem to get a straight answer on whether or not Google Docs works, if you can edit within the app or the browser.
I assume no one uses these things for business or practical use. Just as toys. Which is why I haven't gotten answer.
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Except that you did get an answer in your thread here.
Regards,
Dave

Ahh I forgot about that thread.
Well, I edited my OP. Does it not concern anyone that these things are breaking left and right, sleep of death, touchscreens failing...
Unless you're a power user, (not an apple user since it requires basic knowledge of software and the freedom to do what you want to with your purchase of 500 bucks) you're up **** creek without a paddle.
It's almost like people are buying them just to return them...

VoXHTC said:
Ahh I forgot about that thread.
Well, I edited my OP. Does it not concern anyone that these things are breaking left and right, sleep of death, touchscreens failing...
Unless you're a power user, (not an apple user since it requires basic knowledge of software and the freedom to do what you want to with your purchase of 500 bucks) you're up **** creek without a paddle.
It's almost like people are buying them just to return them...
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No worries here..
I *did* have a keyboard doc that 'died' in the sense that the battery stopped charging. Sent it back to Amazon and then ordered a new one.
The TF tablet itself has been flawless. Asus has been doing a great job of keeping the firmware updated - and now has Android 3.1 slated to come out sometime today - so i'm not concerned about any "Day 1" sw issues such as SOD etc.
I haven't experienced any sw issues, but even if I had - it'd be hard to complain too much as quickly as Asus is jumping on these things.
The returns - especially because they're all 32GB - may just be people that placed multiple orders and now they need to return them. They may realize that all they need is 16GB and when their 16GB finally came in they returned the 32GB.
If Fry's is still selling them then I sure as hell would hope that they didn't have any defects.

Seems like the Transformer is not for you. I am very happy with mine. A little light bleed, but less than on the iPad or my Dell 24 inch monitors.
If you can't handle the current state of Honeycomb and apps then get an iPad2 and be happy.
FWIW, I got my transformer at Fry's, a 32 GB unit, with the factory seals intact. I was really surprised they had it in stock.

Light Bleed doesn't really concern me, as that is just "way it is" with phones/tablets.
As far as the current state of honeycomb, it's fine. Your comment is irrevelevent. I'm pro android.
Apple is complete and utter fail. i thought that was clear in my snide remark towards them.. (Apply fangirlz)
The issue with the transformer is the HARDWARE IS FAILING...not the OS. Android rocks.
Android apps rock.
Update today? You say?

Fry's worries me. I returned my first Transformer to Fry's because it was defective, one side of the LCD panel had separated from the glass, there was a inch wide gap the backlighting was visible through and you could push on the glass and see it bending. It was most clearly defective and I showed them the defect. The cashier even took the tablet to someone else and showed them.
Then she comes back, enters "Unwanted" in the computer, and puts a discounted price sticker on it, like they do with a return that was not defective.
So someone is going to get that defective unit.
I did get a second Transformer from Fry's and this one was fine. I'm sure there is a chance something could go wrong with this, but I think it has a one year warranty and I know I'll probably be buying some quad core super tablet a year from now anyway.

just buy a frickin ipad2. If you want a transformer, buy one. If you need to ask, its not for you.

cochese135 said:
just buy a frickin ipad2. If you want a transformer, buy one. If you need to ask, its not for you.
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LOL. Applefangirlsyndromestrikesatwill.
Are you evolved?

Ravynmagi said:
Fry's worries me. I returned my first Transformer to Fry's because it was defective, one side of the LCD panel had separated from the glass, there was a inch wide gap the backlighting was visible through and you could push on the glass and see it bending. It was most clearly defective and I showed them the defect. The cashier even took the tablet to someone else and showed them.
Then she comes back, enters "Unwanted" in the computer, and puts a discounted price sticker on it, like they do with a return that was not defective.
So someone is going to get that defective unit.
I did get a second Transformer from Fry's and this one was fine. I'm sure there is a chance something could go wrong with this, but I think it has a one year warranty and I know I'll probably be buying some quad core super tablet a year from now anyway.
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This is how Fry's works.
I bet those five returned Transformers were trashed all to hell, boxed back up to sold again. Only giving a 30 dollar discount on them for being open boxed lol.
It's scary for sure. No one seems to have any new ones anywhere.
Out stock? returned or busted, back ordered.. Sounds like Asus has some work to do.

cochese135 said:
just buy a frickin ipad2. If you want a transformer, buy one. If you need to ask, its not for you.
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What he said. I decided to get the tranaformer the day it was announced, sure enough I've been extremely happy with both using it for school and play.
Sent from my Transformer TF101

Go to a forum for any other device. Don't care which one--Apple, HP, Dell, Acer, Asus, Toshiba, Motorola, Samsung, etc., etc.--and you'll find just as many reports of issues. This has been discussed ad nauseum on every forum: negative comments far outweigh positive comments. People ***** far more often than they praise.
If you went by what's reported in forums like this one, you'd never buy ANY product. Of course, some vendors do censor their forums pretty heavily, and so if you go to, say, the official Apple forum, you might not find as many complaints. But that's only because they've been deleted and the user very possibly blocked.

Some of the returns you are seeing could be people who have light bleed issues. I see a lot of threads of people complaining about light bleed. I have light bleed but it isn't debilitating enough for me to make the effort in returning it.(In fact, I don't notice it all unless I'm in a pitch dark room and my screen is on max brightness -- a situation that I'm never in) Though some people here have said that they have been through multiple returns hoping for that perfectly lit screen. Also, some people don't like the build quality (which isn't great) but it's not noticeable with a case.
My tablet has not broken down and I use it extensively. (bought it very close to release date) My Xoom lasted 3 days on light use before it started having screen issues.
You can wait for a better tablet but I use mine a lot for reading and media purposes. Obviously, it depends on the individual on how they will use their tablet. I actually get stuff done with mine (read text/pdf's/spreadsheets and watch lectures/webinars/recorded meetings). It's just like a more portable/convenient computer so if you just watch videos and surf the net at home then you're obviously not going to get stuff done on a tablet either. But, if you are work-oriented type of person then you can definitely find use in this. To say that it is worthless for people like me is a bit ridiculous.
That said, for an excel monkey like me, the current excel apps aren't good enough for me to use my TF over my thinkpad. But, it is still great for viewing and small editing purposes.

VoXHTC said:
This is how Fry's works.
I bet those five returned Transformers were trashed all to hell, boxed back up to sold again. Only giving a 30 dollar discount on them for being open boxed lol.
It's scary for sure. No one seems to have any new ones anywhere.
Out stock? returned or busted, back ordered.. Sounds like Asus has some work to do.
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BestBuy currently has the 16gb in stock
You can check for availability at nowinstock net
Amazon had it in stock for 1hr yesterday. I bought one for $399

VoXHTC said:
LOL. Applefangirlsyndromestrikesatwill.
Are you evolved?
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Don't take comments the wrong way. People are justtired of the "should I buy it" question and "I'm returning mine because...". You just happen to be the 1000th person with this topic so you got the same replies other before have gotten. My advise, go to the store and spend about an hour trying all the tablets: xoom, Acer, Playbook, and TF. Then make a decision. If you need opinions, best to look at old post then to ask to get an idea of what people think. At the end of the day, only your opinion matters more to you.
EEE Pad Transformer sent this

Haha... one of those open box at the Fry's in Anaheim is one I returned. There was moderate to severe light bleed almost all the way around the screen which was unacceptable to me. Just like someone else already said... the employee tagged it for resale as an opened item and said to me "there's nothing wrong with it". Yeah...

For what it's worth Asus consistently gets high marks on the reliability of it's laptops and are ranked even higher than Apple in that regard. Of course, thats not a tablet, but it shows that in the past Asus products have been reliable. When you're buying a $399 product that has barely any margin you can't expect a whole lot in the way of high priced materials, but that doesn't mean that it won't last. Since all of these units will be outdated in a year or two, and since most people on this forum seem to be early adapters who buy the next great item regularly, I can't see the longevity being a problem for most.

I never purchase anything over 50 bucks at Frys aka swep meet. All they do is re package it and put it back on the shelf.

Yeah when I was keeping an eyes out for stock at my local Fry's (3 stores total).
When one store had it as in stock I kinda waited (not knowing if it was a returned or not. Keep checking and when all 3 stores showed in stock I knew they probably got new shipments in. When I went to the one near me they had 4 new in stock.

well, i'm going on tf #3. 2 returned for defects. i really don't know why i'm even trying a third.
both had speaker balance issues. one had severe bleeding - way more than #1 did. #1 had the frame separation issue and slight bleeding, both of which weren't there on day 1.
hell, i was so sure i wasn't coming back to tf that i sold my dock and skin for $150.
so hopefully #3 will be the one i can finally settle with. i can deal with the speaker balance issue and just a bit of bleed, i'm sure the bleed is a technical limitation.

need pro advice?

Hi guys I was about to buy galaxy tab 10.1 and came across that many users have this oil mark ... what would you guys suggest me to do ? should I go ahead and buy it ? does this oil mark do some harm to tablet ?
Please any thoughts and advice. I am stuck now and have no idea

had my gt10 for about 2 months, got the rings about a month ago. For me, what matters is not aesthetics but actual use, and when it's turned on you can't see the rings. So I really don't care about them. But, yeah, many people get them and some are bothered by them (to the point of sending it in for repair multiple times). My only real concern with them is the resale value of the tablet, but I'll worry about that later.

raufhon, check your PMs. I sent you one.

so what should I do ? I was thinking to buy galaxy tab 10.1 on ebay. But how can I know if it is not one that was repaired or it wont have those oil spots ?
Damn I am stuck

Samsungs Guaranty/Warranty

Afternoon all,
Last week i had to put in my phone for repair, fine cracks had appeared on the LED under the gorrila glass, thus making my screen blank and none responsive.
I wasnt holding my breath as i thought that it would come back with this answer, they came back saying this (this is though phones4u as that is who i purchased the phone with):
Unfortunately your phone appears to be Out of Warranty so we have raised the following estimate.
So i gave them a call to see how it could be out of warranty and they said even though it is inside the 12months as it is a cracked screen it isnt covered by the wrranty, this is classed as accidental damage.
Now this phone has never been dropped, it was got last april and is pretty much in perfect condition and have no idea how the cracks on the LED appered, after explaining all this i was told the same, it isnt covered as there is no way to prove it wasnt dropped or had extreme pressure put on it.
They gave me a quote of £71.99 to repair the phone and get it back to me, which i am paying. If i had cracked the screen by fault of my own i would think this a good price as i have seen replacement screens on ebay,ect for alot more.
I feel a little hard done by as i know nothing has happened to break my phone, i was just wondering how others feel. Do you think with the size and popularity of Samsung phones they should be offering something like apple loyalty replacement or something similar? or has anyone had better luck going though a different vendor?

Should have contacted Samsung directly instead of going through one of the rip off merchants.

Intratech said:
Should have contacted Samsung directly instead of going through one of the rip off merchants.
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I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?

Crucio_ said:
I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?
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They probably would have given it a more close inspection, as to signs of possible drops or accidents.
That sucks. I'll be sure and steer clear of phones4u in the future, thanks for the heads up.

Crucio_ said:
I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?
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Dunno but I find it easier to deal directly with the manufacturer than the rip off merchants. When my tab had some dust under the screen within a few weeks of purchase PC World refused to exchange it and said I may need to pay for the repair. Told them to where to stick it and called Samsung directly and they sent a prepaid jiffy bag for the device and a form to fill and send it back to them. They repaired it free of charge and I got it back within a week of sending it off.

Thanks for the input Intratech, think this is a case of lesson learnt for any future problems (hoping there isnt any).

You are in that very difficult position accidental damage by user who of course claims not .Versus phone broke by itself
You could claim against the seller but after six months its up to you to provide the proof that its a manufacturing fault .
As said Samsung may well have been the best route as they will have a higher margin and better trained staff than retail outlets .
jje

Although I prefer to use the S2 as my daily phone, I also own an iPhone 4.
One thing I really love about Apple is their warranty. Pretty much no questions asked. I guarantee if I went in with a cracked LCD (not screen) they would have replaced it on the spot.
Although I love Sammy (S1 & S2) their warranty stinks. Also, no official invoice means no warranty.
Sent from my GT-I9100T

Thanks for the replies folks.
I also love what apple do for the customers warranty wise, being able to look up the age of a model instore is amazing.
Do you think that sammy should introduce something like this due to how much they are competing with apple now?
How hard would it be to incorporate this service in to the generic phone shops (CPW,Phones4u,ect).

The cracks maybe related to temperature differentiation? From very hot ambiance to very cold one? It is good to know this kind of stuff.

Crucio_ said:
Thanks for the replies folks.
Do you think that sammy should introduce something like this due to how much they are competing with apple now?
Yes and charge the premium that Apple charge for the phone .
jje
Click to expand...
Click to collapse

i work in mobile sales, and i see this allllll the time, now i do believe you when you say that it was probably a manufacturing fault with the screen, but you have to keep in mind that probably 97% of the time with customers, it is the their own fault, and about 85% of those people will downright lie about it, ive had a customer come into my store shouting and screaming that it wasnt her fault the screen was cracked, that it was made badly and that she always was super careful about it, until her 5/6 year old son says 'but wait mommy, i saw you throw it up against the wall when you were shouting...'
fact is, people lie about it, all the time, same with water damage! 'sorry sir but its water damaged, theres not alot i can do about it'
'it hasnt been anywhere near water! it must be the humidity, or condensation, but it most defiantly hasnt gotten wet'
'but look sir... that looks alot like milk to me'
'ah...'
im sure if people were honest all the time, your phone would have been fixed no problem, but no, they arnt :/
sorry about the rant!

Gizoman said:
The cracks maybe related to temperature differentiation? From very hot ambiance to very cold one? It is good to know this kind of stuff.
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This was something that had crossed my mind, before it happened i was at my mums all warm lovely, then i went out and it was freezing was out for about 30min before i noticed what had happened.
I saw that article about how the s2 can work at low low temps the other day, but i dont think it said anything about the effect of a quick change in temps.
JJEgan said:
Yes and charge the premium that Apple charge for the phone.
jje
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Just using o2.co.uk as an example (i know there are a lot of different prices out there i just used a popular place), our s2 is £449.99 on p&g and the ip4s is £499.99.
The £50 difference isn't much more of a premium for how long most people keep there phones for.

Crucio_ said:
Just using o2.co.uk as an example (i know there are a lot of different prices out there i just used a popular place), our s2 is £449.99 on p&g and the ip4s is £499.99.
The £50 difference isn't much more of a premium for how long most people keep there phones for.
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I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.

I suppose im lucky in the sense in that when i purchased my phone on eBay it came with a 2 year warranty and (touch wood) ive had no trouble with it at all and i have it 8 months now and it's running fine, ive heard some bad reports about Phones4U too, their sales assistants are seriously pushy as well the minute you step into one of their shops they are all over you like a rash firing questions at you desperate to make a sale, any wonder i rarely ever go there anymore when im in the UK.

sean is here. said:
I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.
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Mine was free on £40 p/m contract, i got it the day after it was released tho it has been in a silicone case from day one. I don't doubt that shopping around will find you our phone cheaper. i just think the majority of people would use a place like o2 or other retail chains.
jonny68 said:
I suppose im lucky in the sense in that when i purchased my phone on eBay it came with a 2 year warranty and (touch wood) ive had no trouble with it at all and i have it 8 months now and it's running fine, ive heard some bad reports about Phones4U too, their sales assistants are seriously pushy as well the minute you step into one of their shops they are all over you like a rash firing questions at you desperate to make a sale, any wonder i rarely ever go there anymore when im in the UK.
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I don't think that i will be using them again, i didn't get really get any bad service and the staff were as helpful as they could be. I just want to move away from the whole tied to a contract thing, im signed up for 24 months and i regret that now. I will probably aim to do something like in your sig and go on gif gaf if they are still as good in 15months time.

O2 PAYG £405 first day of release
unlocked out of the box and a Giffgaff PAYG Sim .
jje

sean is here. said:
I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.
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Click to collapse
Yeah my warranty card states that the device has a warranty of 24months starting from date of purchase. So Sept 2013 for me also lol

I saw warranty on SamMobile and it was of 1 year and 10 months from the date of purchase but the Samsung guy says he will only give it till 1 year from the date of purchase
P.S yesterday I got my screen replaced and my proximity sensor is not working
Such an idiot guy,I have to go again to service center tomorrow because today is Sunday and its closed
Sent from my GT-I9100 using Tapatalk

Warranty may be dependant upon area of sales .
Usual in the UK with Samsung mobiles is that Samsung offer a limited warranty for twenty four months .
That is outside of the sellers responsibility for the phone which is usually a twelve month warranty .
jje

Advice For Checking For Faults Before Buying

Hey guys. I know this may be put in another thread but I need as much advice ASAP, so more people that see this the better.
I want to buy the GS3 tomorrow. The thing is, where I live, its going for $1,100 and thats on special. Thats a crapload of cash, so I need to be certain I dont get stuck with a crappy phone.
I currently have the original Galaxy S, and that had a useless gps which gave me endless headaches. Don't want to get stuck with another phone with such a major defect.
Now I have been following this forum but I just wanted to know, besides the screen issues, is there anything to watch out for in terms of common manufacturing defects.
Also, what advice can be given on trying to detect screen issues whilst still in the store?
Thanks

Don't do it for that much!!! Where do you stay? Have you asked someone to purchase it for you, then send it to you?
Sent from my GT-I9300 using xda premium

cowppl said:
Hey guys. I know this may be put in another thread but I need as much advice ASAP, so more people that see this the better.
I want to buy the GS3 tomorrow. The thing is, where I live, its going for $1,100 and thats on special. Thats a crapload of cash, so I need to be certain I dont get stuck with a crappy phone.
I currently have the original Galaxy S, and that had a useless gps which gave me endless headaches. Don't want to get stuck with another phone with such a major defect.
Now I have been following this forum but I just wanted to know, besides the screen issues, is there anything to watch out for in terms of common manufacturing defects.
Also, what advice can be given on trying to detect screen issues whilst still in the store?
Thanks
Click to expand...
Click to collapse

You're in California in the US. You're getting ripped off at $1,100. Buy it online for a much lower cost. Don't throw away money like that. Jeez...

ronj1986 said:
Don't do it for that much!!! Where do you stay? Have you asked someone to purchase it for you, then send it to you?
Sent from my GT-I9300 using xda premium
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I live in Zambia. Its a small country in Africa. The original GS1 sells for $600, the GS2 for $850 and the GS3 is $1,100. This is from a Samsung store. They just started selling the GS3 a few days ago. Actually, I am surprised that it was not more expenseve. Another phone store was selling them for $1,400.
I am really tired of my current phone. It lags too much and no gps. I think its done its time. Flashing roms stopped being too effective a while ago.
If I buy online, there is a chance that there will be a defect and it would be a pain in the backside to try to return it. Shipping itself would cost a bomb, not to mention taxes or the fact that the phone may not reach me at all.
I am still debating whether to get the phone or not, but I nearly bought it today itself, but restrained myself and came straight here to see if I can make sure I dont get a defective unit

Chaos Residue said:
You're in California in the US. You're getting ripped off at $1,100. Buy it online for a much lower cost. Don't throw away money like that. Jeez...
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Not anymore. Moved out here to zambia a few months ago. What can I say, I need my dose of current tech to make feel alive inside. Its hard adjusting to a country where you dont even get decent internet

cowppl said:
Not anymore. Moved out here to zambia a few months ago. What can I say, I need my dose of current tech to make feel alive inside. Its hard adjusting to a country where you dont even get decent internet
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Dude, preaching to the choir. My hat's off to you, lol. Really though, just get as hands-on with the phone in store as possible to make sure you don't see any pixel issues. In store there isn't a whole lot you can do for testing as people generally find issues over the course of a few days or longer. That said, can you not buy the phone on amazon for cheaper than $1,100?

Chaos Residue said:
Dude, preaching to the choir. My hat's off to you, lol. Really though, just get as hands-on with the phone in store as possible to make sure you don't see any pixel issues. In store there isn't a whole lot you can do for testing as people generally find issues over the course of a few days or longer. That said, can you not buy the phone on amazon for cheaper than $1,100?
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I could get it from Amazon, but with shipping, taxes, and duty here in zambia, it will still come pretty high. Still cheaper that $1,100, but if it is defective, I have to ship it back and hope the next one they send me is good. If not, then this will turn out to be an even bigger disaster than spending over a grand on a phone.
Also, I have this fear that the phone will never reach me.

cowppl said:
I could get it from Amazon, but with shipping, taxes, and duty here in zambia, it will still come pretty high. Still cheaper that $1,100, but if it is defective, I have to ship it back and hope the next one they send me is good. If not, then this will turn out to be an even bigger disaster than spending over a grand on a phone.
Also, I have this fear that the phone will never reach me.
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Amazon customer service has never let me down. That's all I can say there. Also, I got mine from Amazon and it's in perfect condition. Can you select a UPS shipping option? Because if you can then you'll get your phone. If it's shipped UPS they'll have the tracking number to ensure it got to you.

Change to note 5?

Hi, so far my experience with the s6 edge plus is not so good. It overheats and sometimes is laggy. My friend who also bought the same model g928c from the same shop in UAE said his s6 edge plus broke because it overheated too much. I like the look and design though. If I sell my current s6 edge plus should I change to note 5 like my friend did? Or should I buy another working s6 edge plus? I can't return my current one because I live in the UK.

Never had any overheating or lag related to stock ROM so couldn't help you. I've heard the note tends to have more software lag due to specialized SPen programs and that the Edge+ is smoother. That's just hearsay though.

No heating here even after heavy gaming and never faced lag issues
Sent from my SM-G928G using XDA Free mobile app

Wrong thread buddy.........snapdragons across the street

Never felt mine get even close to hot?
Lag.. a little.. but that seems to be more because the apps keeps closing

Should I just sell my 64gb g928c and buy a dual sim 32gb g9287 or 32gb g928f?
Or note 5?

On my G298F no lag and no overheats. @hayat55 hard reset your terminal and update it to the latest firmware via OTA, if not enough bring it to a customer service and keep your GS6+.
Regards

cyberz said:
On my G298F no lag and no overheats. @hayat55 hard reset your terminal and update it to the latest firmware via OTA, if not enough bring it to a customer service and keep your GS6+.
Regards
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Samsung WON'T honor the warranty because it is only valid in ASIA. I LIVE IN THE UK

Not had 1 problem with heating and had no lag since I got phone on release. Best Samsung yet just a shame it looks like we not going to get much developing action. I lime flashing new roms and with this phone it ain't gonna happen anytime soon

hayat55 said:
Samsung WON'T honor the warranty because it is only valid in ASIA. I LIVE IN THE UK
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One classic reason when I make such an expensive purchase is to ensure I have customer protection.
If you think about this no UK shop or outlet will willingly touch your phone as you have not made the purchase through them, however, .........unless Samsung has changed its policy you will find your phone has an international warranty. THE problem for you will be finding a Samsung outlet that will deal with your mobile. The problems are compounded as nearly all outlets use one technical shop to repair all their mobiles, don't think for one second when any Mobile goes wrong it is returned to the importer its not. iPhone maybe the one exception?
May I suggest you contact Samsung UK directly and request assistance. They may either request you send them your phone or give you the name of an outlet where your phone can be examined for problems.
I live in Southern Europe and very often the mobiles here are vastly more expensive than they are in Amazon.de, for example. On times I will take a chance as Amazon have a cast iron reputable returns policy. Other times if the financial difference is small I suck it up and purchase here. I bought my Edge+ here to avoid return problems.
One thing you will always need is your dated receipt and on said receipt it must have the serial number or IMEI of the mobile. I doubt you will find much joy with dealing with outlets etc as they have not made a profit on the sale.
Samsung UK may even be 'grumpy' about it BUT I am confident if you get to a person who knows the law and is a decent enough member of staff they will help you. Hey, I purchase such items here sometimes have a problem and call the UK office and they have, to date, always answered my questions. Do NOT let the switchboard operator prevent you from speaking to the service or customer relations department.
I know for sure such international companies used to include in the box an international warranty, Sony certainly still do even listing world wide head offices for customers to contact. I cant recall if Samsung now include in the box such a warranty?
One thing for sure this mobile is a bloomin good one. I often purchase four mobiles a year I have now the S6, S6 Edge+, iPhone 6, Sony Xperia Z2 and Ultra etc. Though I have found all those mentioned to be superb mobiles the Samsung's appear to have developed extremely fast in a very short space of time. Hell, this Edge+ is micro engineered like a Swiss watch. Gone are those awful days of plastic metals and plastic leather etc.
Oh. I guess you could pay DHL or UPS and have it returned to the shop of origin, Postal cost would be about £10 to £15.00? Only enclose a photo copy of your receipt.
Let us know what progress you make. I do hope you resolve your situation. Best of luck. :highfive:
Ryland

Ryland Johnson said:
One classic reason when I make such an expensive purchase is to ensure I have customer protection.
If you think about this no UK shop or outlet will willingly touch your phone as you have not made the purchase through them, however, .........unless Samsung has changed its policy you will find your phone has an international warranty. THE problem for you will be finding a Samsung outlet that will deal with your mobile. The problems are compounded as nearly all outlets use one technical shop to repair all their mobiles, don't think for one second when any Mobile goes wrong it is returned to the importer its not. iPhone maybe the one exception?
May I suggest you contact Samsung UK directly and request assistance. They may either request you send them your phone or give you the name of an outlet where your phone can be examined for problems.
I live in Southern Europe and very often the mobiles here are vastly more expensive than they are in Amazon.de, for example. On times I will take a chance as Amazon have a cast iron reputable returns policy. Other times if the financial difference is small I suck it up and purchase here. I bought my Edge+ here to avoid return problems.
One thing you will always need is your dated receipt and on said receipt it must have the serial number or IMEI of the mobile. I doubt you will find much joy with dealing with outlets etc as they have not made a profit on the sale.
Samsung UK may even be 'grumpy' about it BUT I am confident if you get to a person who knows the law and is a decent enough member of staff they will help you. Hey, I purchase such items here sometimes have a problem and call the UK office and they have, to date, always answered my questions. Do NOT let the switchboard operator prevent you from speaking to the service or customer relations department.
I know for sure such international companies used to include in the box an international warranty, Sony certainly still do even listing world wide head offices for customers to contact. I cant recall if Samsung now include in the box such a warranty?
One thing for sure this mobile is a bloomin good one. I often purchase four mobiles a year I have now the S6, S6 Edge+, iPhone 6, Sony Xperia Z2 and Ultra etc. Though I have found all those mentioned to be superb mobiles the Samsung's appear to have developed extremely fast in a very short space of time. Hell, this Edge+ is micro engineered like a Swiss watch. Gone are those awful days of plastic metals and plastic leather etc.
Oh. I guess you could pay DHL or UPS and have it returned to the shop of origin, Postal cost would be about £10 to £15.00? Only enclose a photo copy of your receipt.
Let us know what progress you make. I do hope you resolve your situation. Best of luck. :highfive:
Ryland
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Click to collapse
I say get a squaretrade warranty and be done with it.

I have decided that i used my Note more than i thought, i thought that i didnt want the s-pen but it seems i miss it and used it more than i thought i did. I randomly find myself reaching for it and to no avail its not there lol. This is a grea fast phone with the best display on the market but im going back to a Note.