I've owned the phone 2 years and ll was good. Yesterday as Iwas using the phone, I would randomly see the media volume slider pop up on the screen and show max. after 4 times in like half an hour, I turned the volume down to silent. minutes later, it popped back up at max. I restarted the phone and it kept happening. This morning, I tried to watch videos on youtube app and the volume was again at max. Each time a video started, I immediatly turned it down to a decent listening level and it went back up after the media was done playing.
The only thing I installed yesterday was the International Motor Sports Association (IMSA) App to watch the Roar before the 24 today since it's not being broadcast on TV. After the race I will remove the app and see if the problem goes away. I have used the app over the past two seasons without incident.
Is there a way to identify what app has permission to change the volume ? Could it be a virus or worse maybe some moisture got inside the volume up button. It's probably not the latter as I'd see the volume indicator increasing at random intervals instead of just showing up at max.
Mike
PS My Verizon galaxy s5 is rooted with stock lollypop and has been so for about a year and a half.
I got annoyed an hour or so ago and uninstalled the app and the problem went away. Just before the race, I installed the app to watch the live broadcast and the issue returned. How do I fix this? Can I use permissions to deny the app access to the volume control or are app permissions all or nothing? If it's all or nothing, Is there an app that manages permissions like I want? I will definitely email the developer of the app to see if they can fix the issue.
beavermjr said:
I got annoyed an hour or so ago and uninstalled the app and the problem went away. Just before the race, I installed the app to watch the live broadcast and the issue returned. How do I fix this? Can I use permissions to deny the app access to the volume control or are app permissions all or nothing? If it's all or nothing, Is there an app that manages permissions like I want? I will definitely email the developer of the app to see if they can fix the issue.
Click to expand...
Click to collapse
Same exact issue and scenario here with an S7 on Nougat.
Thank you for this. I have a One Plus One and the audio issues only recently started (randomly jumping to max volume). It's been like this for a few months and I've tried everything to figure out what it was. Just uninstalled the app so hopefully that will resolve my issue.
nu_skool said:
Thank you for this. I have a One Plus One and the audio issues only recently started (randomly jumping to max volume). It's been like this for a few months and I've tried everything to figure out what it was. Just uninstalled the app so hopefully that will resolve my issue.
Click to expand...
Click to collapse
I don't have that device but, if you require some member guidance for it, your best bet is to post that question within the following Q&A thread that's specific to your device.
https://forum.xda-developers.com/showthread.php?t=2731638
Good Luck!
~~~~~~~~~~~~~~~
I DO NOT provide support via PM unless asked/requested by myself. PLEASE keep it in the threads where everyone can share.
You've probably figured this out already, but I did notice in another forum that the International Motor Sports Association (IMSA) App seems to cause this issue. For those of us who do not have this app installed, and yet have volume issues, the hunt continues. But just thought for anyone searching this issue and finding this, make sure you don't have the IMSA app installed.
luckily for me the IMSA app was of no use as they were not allowed to broadcast live race coverage in USA since Fox sports had the broadcast rights. Fortunately Fox Sports GO does not have this issue. When it came time for Le Mans, last month, Velocity covered it flag to flag. It's great to see these networks stepping up to the plate and covering such iconic races. I just wish Fox Sports would stop switching between fox sports 1 and 2 every few hours it even means that the website changes feeds to match the TV experience.
What is frustrating is that the developers of the IMSA app, have not fixed the issue. At least this year I was able to login. maybe in a few more years, it will work as expected.
Related
I Use Pandora almost every day and I had no problems with it on my Samsung Moment. (even though a lot of ppl. had problems)
I'm having problems now with the Shift.
It starts plays almost a song then pauses for seconds and then plays a new song and again just "Almost" and so on.. with every song.
I wonder if this is just related to our Shifts??
Thanks
I just opened up pandora to test and had no problems. I let it play through 3 songs without issue. Are you stock?
I've had this issue with my Hero and Shift regardless of ROM... however, I can pin it down locations. Basically it's a signal issue. Small interruptions in 3G can really through Pandora off it seems.
In places I have a solid signal, (or good days in the neighborhood around the office) I have no issues with Pandora on my Shift.
Shadodragon said:
I've had this issue with my Hero and Shift regardless of ROM... however, I can pin it down locations. Basically it's a signal issue. Small interruptions in 3G can really through Pandora off it seems.
In places I have a solid signal, (or good days in the neighborhood around the office) I have no issues with Pandora on my Shift.
Click to expand...
Click to collapse
I live in a place where There's only one dead spot in the middle of an intersate..
Anywhere else at least 20 miles around I get perfect signal
smp420 said:
I just opened up pandora to test and had no problems. I let it play through 3 songs without issue. Are you stock?
Click to expand...
Click to collapse
Yes Stock rooted
I have had the exact issue you are talking about. It just started this last weekend.
Check the network speed in that area. I get the same thing on my side of town (slow as help)
Sent from my PG06100 using XDA App
kbrn said:
I Use Pandora almost every day and I had no problems with it on my Samsung Moment. (even though a lot of ppl. had problems)
I'm having problems now with the Shift.
It starts plays almost a song then pauses for seconds and then plays a new song and again just "Almost" and so on.. with every song.
I wonder if this is just related to our Shifts??
Thanks
Click to expand...
Click to collapse
Are you having this problem while connected via wi-fi, or via 3/4G? If the latter, have you tried disabling the broken Sprint proxy? I would post a link, but apparently I haven't made enough posts here to be allowed to help people. Meanwhile, you can search XDA for "sprint proxy" if you feel this may be your issue.
Pandora has been pretty crappy for me lately. In fact, it's been crappy for the last few months. But over the last week, I had some times where it just wouldn't load a song or play 3/4 of the song and then just stop and go to the next. My main issue is that one of the more recent updates turned off the feature that would stop the music when bluetooth was disconnected. I use it in my car with bluetooth and in the old days, I would turn off the car and playback would stop but now it just switches back to the phone. Really annoying! But yeah, pandora and slacker both equally suck but in different ways
AnalogXDA said:
Are you having this problem while connected via wi-fi, or via 3/4G? If the latter, have you tried disabling the broken Sprint proxy? I would post a link, but apparently I haven't made enough posts here to be allowed to help people. Meanwhile, you can search XDA for "sprint proxy" if you feel this may be your issue.
Click to expand...
Click to collapse
Yeah I did the proxy fix which doesn't really help or make any difference for me.
Other users haven't seen a difference either, seems to work different depending the area you're in.
Haven't tried the app using wifi though cause I don't have a reliable signal right now
Use Pandora everyday, no issues. Use it about an hour plus total per day . Day would suck without it.
Signal issue.... test on wifi
Sent from my PG06100 using XDA App
Pandora Galaxy S Custom ROM Pandora
Yea I have the same issue every song .. wifi no prob. Even when I have a good 3g signal all bars are solid still plays almost one song then cuts out. Whats weird is when i had my old Iphone 3g no issues. I'm gonna try my lastfm see if it has the same issues.
Cheers guys.
http://forum.xda-developers.com/showthread.php?t=935267
If you're rooted, this may help... I had issues with youtube, but did this fix and now I'm good to go... You can get your msl if you aren't rooted, but it's way easier to just use the root app...
Yeah, the proxy fix helped me. I couldn't play pandora at all till I did that
Sent from my PG06100 using XDA App
Potential solution for your issue with Pandora
kbrn said:
I Use Pandora almost every day and I had no problems with it on my Samsung Moment. (even though a lot of ppl. had problems)
I'm having problems now with the Shift.
It starts plays almost a song then pauses for seconds and then plays a new song and again just "Almost" and so on.. with every song.
I wonder if this is just related to our Shifts??
Thanks
Click to expand...
Click to collapse
Give the Sprint technical support team a call from a landline at 1-888-211-4727 or stop into a Sprint corporate store. There is a known issue with both the HTC 4G handsets in which any app that streams media data may sporadically fail. There is a temporary solution in place until a manufacturer release corrects it. Sprint's technical support representatives can push a soft patch to your handset which should correct the issue you're experiencing. It's called a soft patch because if you have to hard reset your HTC EVO Shift 4G for any reason, the patch will have to be repushed to it. Tell the technical support representative/retail store employee to type CEBU into their internet browser and they'll see the tool they need to use for the push.
Pandora 3g issues
I set my phone to Edge only and now I have no issues with streaming from Pandora.
Hey guys,
Im running into this weird situation with my GN3, when listening to music through the google music player I get a massive volume drop when the track changes, or when i rewind the track or even just put it to a different part of the song.
heres a video taken with my wifes GN3
as you can see its a really drastic volume change. I've uninstalled it and reinstalled and tried shutdown and everything. My wifes GN3 doesnt do this.
this also happens when using headphones as well.
Basically is this a software issue or a hardware warranty claim that I should go to verizon for? This is a stock non rooted GN3
thanks for the help in advance!
-Ervin
Basically is this a software issue or a hardware warranty claim that
Mine is doing the same thing. It's really annoying.
SUX2BU said:
Basically is this a software issue or a hardware warranty claim that
Mine is doing the same thing. It's really annoying.
Click to expand...
Click to collapse
So I went to Verizon to talk to them. Of course I get someone who doesn't know anything lol. Anyways she has me do a hard reset (lame) so I do. The problem goes away and I say ok. No problem if it comes back I'll be back.
everything was fine until this morning when I played with my music again.
The source of the problem is the equalizer. Hard reset puts the eq settings back to off. So this morning I turned on the equalizer and it did it again! I turned off the equalizer again and it worked normally again.
Needless to say this is weird. Can you are if this is the same with yours? I will go back to Verizon when I get a chance.
EvoXR1 said:
So I went to Verizon to talk to them. Of course I get someone who doesn't know anything lol. Anyways she has me do a hard reset (lame) so I do. The problem goes away and I say ok. No problem if it comes back I'll be back.
everything was fine until this morning when I played with my music again.
The source of the problem is the equalizer. Hard reset puts the eq settings back to off. So this morning I turned on the equalizer and it did it again! I turned off the equalizer again and it worked normally again.
Needless to say this is weird. Can you are if this is the same with yours? I will go back to Verizon when I get a chance.
Click to expand...
Click to collapse
Yeah, it's definitely the equalizer.
SUX2BU said:
Yeah, it's definitely the equalizer.
Click to expand...
Click to collapse
funny thing is, my wife's note 3 doesnt do it...so its not a software issue...needless to say i will go back to verizon next week when i get time and try to get a replacement (i need my bass boost lol)
EvoXR1 said:
funny thing is, my wife's note 3 doesnt do it...so its not a software issue...needless to say i will go back to verizon next week when i get time and try to get a replacement (i need my bass boost lol)
Click to expand...
Click to collapse
Mines been doing the same thing. Let me know if replacement went well, I may have to get mine exchanged too. It's VERY annoying, to say the least!!
Music Volume changing? (replace the EQ program?)
I _think_ I was having the same type of issue. The EQ in Google Music is an interchangeable app, so I am trying a different one which so far doesn't seem to have volume issues, but it's early yet. Apologies if I am misunderstanding the problem but I recommend trying a different EQ app from the Play store. You can have several but only one can be active at a time and Google Music will use it (when you go to EQ in Google Music settings whatever EQ app you have active under Settings > Sound > Music Effects is what opens).
I'm having the same issue. I'll be listening to music with headphones on and when a new track streets the volume gets cranked super loud. Is an exchange in order?
hoping it is software
jakeitup said:
I'm having the same issue. I'll be listening to music with headphones on and when a new track streets the volume gets cranked super loud. Is an exchange in order?
Click to expand...
Click to collapse
I eventually started having the same problem again with the new EQ app. I disabled EQ and it hasn't happened since. I plan to live without an EQ and wait for a fix, hoping it is software.
EvoXR1 said:
So I went to Verizon to talk to them. Of course I get someone who doesn't know anything lol. Anyways she has me do a hard reset (lame) so I do. The problem goes away and I say ok. No problem if it comes back I'll be back.
everything was fine until this morning when I played with my music again.
The source of the problem is the equalizer. Hard reset puts the eq settings back to off. So this morning I turned on the equalizer and it did it again! I turned off the equalizer again and it worked normally again.
Needless to say this is weird. Can you are if this is the same with yours? I will go back to Verizon when I get a chance.
Click to expand...
Click to collapse
I had this exact experience. I've had other issues too, an issue where my Alarm app crashes every so often, and where my phone (when I set it down sometimes) will become unresponsive (screen off) and not let me restart it without a battery pull.
I went to Verizon on 11/26 and had a Factory Reset, thinking that perhaps the recent OTA update could be the culprit, a reasonable theory. After the Factory Reset, the Alarm issue has not happened again (encouraging) but the unresponsive screen issue has (not great). The Music issue I have is the exact same, where in the store naturally it worked, but I hadn't though to turn on the equalizer. I have tried other Play equalizers to the same result.
I have since went back in (yesterday) to have them send me a Manufacturer's Refurb (I haven't Rooted yet), and will receive that on Wednesday (hopefully, if FedEx isn't lame). This will allow me to verify if it is hardware (or if i'm just unlucky and get 2 hardware issue units).
That said, i'll offer this: Today I tried uninstalling many apps I installed, just to try to rule out stuff, no luck. I tried then clearing the Data / Cache for Google Music, and then 'reverting' to the Factory installed version. The issue was gone (and the stock equalizer was on). I have since updated again to the current version, and the issue is still gone. I am wondering if there is a time component to it, and will keep checking.
I do have a separate thread going with all of my observations (i'd link but i'm not a real boy yet), called 'Note 3 - Alarm / Music Issues?' or something, feel free to add your thoughts if you want, and i'll keep an eye on this thread too for info. I want this fixed! (My Galaxy Nexus didn't have this issue...)
In for updates. Mine is doing the same thing.
I have the same exact problem. It happens when using headphones as well as streaming via bluetooth, so seems a software issue to me.
It hasn't happened to me in a while now (knock on wood). Only thing I can think of is keep all your apps up to date
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Happens to me on Google Music. If I pause then restart the song it goes back. Since so many of us have the problem it might be something with 4.3.
Sent from my SM-N900V using xda app-developers app
I notice mine doing that randomly if I get a text or other types of notifications while listening to Pandora it cuts volume and most of the time it will fix itself with the next notification that chimes in, it goes back to normal volume
Sent from my SM-N900V using xda app-developers app
Unfortunately, as per the version at least, i've seen it present in the version that is stock/pre-loaded on the Note 3 as well as the most current / up to date version.
My refurb did not arrive yesterday but hopefully today, so i'll have a second unit to (ideally) confirm if it could be hardware or is more likely software. I feel I have seen similar reports of issues on the S4, so it is leaning towards a software / 4.3 issue, but i'm surprised that it's not more consistently occurring. (I have at least one coworker who cannot recreate the issue).
Any update on this?
Spotify does not have this problem... Has to be with the google play music app...
Hi Everyone.
I've been having random issues with the phone since I got it. Over the last several weeks, these random issues;
1. SiriusXM or any Audio App shuts down when listening through headphones - yet less often if just through the phone's speaker.
2. Phone disconnects during conversations in places that have full strength reception and never were/are issues with any other phone.
3. Video (YouTube or phone-recorded) playback will randomly stop playing.
4. Streaming (very rarely done) will fail as well.
None of these things happen for anything text or e-mail related, so I "ass-u-me" there's a glitch in some part of the phone that handles anything audio related.
I seem to be alone with this issue - but I've only gone back 5 pages in this forum to look for similar issues with others. Do you guru's think I've a warrantee issue, or is there something I'm missing.
Not Rooted, Stock Unit on Verizon.
Thanks all!
Have you tried running the phone in safe mode to see if there isn't a app in the background causing this?
https://www.verizonwireless.com/support/knowledge-base-207964/
Sent from my LG-H918 using XDA-Developers Legacy app
evo4g63t said:
Have you tried running the phone in safe mode to see if there isn't a app in the background causing this?
https://www.verizonwireless.com/support/knowledge-base-207964/
Click to expand...
Click to collapse
Thanks for the tip Evo. I did as instructed and there's no app running.
So I took the phone down to Verizon and thankfully, I happened twice while with the Tech there. He immediately offered to send me another under warranty.
Sadly ... the replacement has an incredible amount of light-leak-spray from the 2nd screen. Bad enough that it's visible in semi-dark rooms, so I'll be sending that back for them to try again.
Thanks again for responding Evo ... I had completely forgotten about Safe Mode - even though it didn't provide a solution, it's tips like these that make this place great and I appreciate your reply.
I also have the same issue as you. streaming or music player or youtube in general will just stop working for no reason even my data randomly dies out and its unlimited. I'm with t-mobile think ima get it excahnged or a different phone in general. have you found any solutions at all other then exchanging phones. please let me know
Has anyone experienced any cut offs in audio when watching video of streaming music while all notifications sounds work? Tried to reboot phone, clean headphone jack and clear system cache but still doesn't seem to work. If anyone has a solution to this problem, leave a message.
Also: I have looked around and it doesn't seem this problem is that well known yet.
I am having the same issue! It's driving me crazy.
I'm experiencing the same issue . For me, it most likely to happen when i play game. I tried to watch youtube for an hour and a half to see if this happen, but it didn't do I'm not sure if its because of the game or the software/ hardware issue
Today I noticed that audio from videos (received via Whatsapp, or on YouTube) would fade out after a second or so. Reboot solved the problem.
I play YouTube streaming all the time in the car, and upto now it never did that.
What app are you using for music/video?
Stock?
I'm using Spotify or Amazon music and Youtube mainly. And this issue 100% will happen when i play Fire Emblem Heroes, i tried other games for ~15 min but this issue didn't happen
I've been having this problem the last few days. It started with Allo messages playing for two seconds then stopping. Now it's happening to YouTube videos I watch. So frustrating.
Found this thread over on Samsung community forums: https://us.community.samsung.com/t5...rd-id/GeneralDiscussion/thread-id/2913/page/1
Sounds like lots of people are taking their phones back for exchanges. Might be a bad soldering connection on the phone.
Jimmmycrackcorn said:
I've been having this problem the last few days. It started with Allo messages playing for two seconds then stopping. Now it's happening to YouTube videos I watch. So frustrating.
Found this thread over on Samsung community forums: https://us.community.samsung.com/t5...rd-id/GeneralDiscussion/thread-id/2913/page/1
Sounds like lots of people are taking their phones back for exchanges. Might be a bad soldering connection on the phone.
Click to expand...
Click to collapse
Have you restarted your phone? Fixed the issue for me, so I think it's just a software-related bug. Plus, it only happens when I open games or other media when I have music playing (for example.)
joeyvanhummel said:
Have you restarted your phone? Fixed the issue for me, so I think it's just a software-related bug. Plus, it only happens when I open games or other media when I have music playing (for example.)
Click to expand...
Click to collapse
multiple times....and I did the USB audio routing option. still doesn't fix anything.
only thing that gets the speaker to work is pressing HARD on the back cover of the phone about two inches above the speaker....and if that's the only thing that makes it work, it's gotta be an internal wiring/soldering issue
---------- Post added at 09:52 AM ---------- Previous post was at 09:44 AM ----------
jmallow said:
I am having the same issue! It's driving me crazy.
Click to expand...
Click to collapse
next time it happens, try pushing on the back cover of your phone....about an inch or two above the speaker
see if it comes back on
Jimmmycrackcorn said:
multiple times....and I did the USB audio routing option. still doesn't fix anything.
only thing that gets the speaker to work is pressing HARD on the back cover of the phone about two inches above the speaker....and if that's the only thing that makes it work, it's gotta be an internal wiring/soldering issue
---------- Post added at 09:52 AM ---------- Previous post was at 09:44 AM ----------
next time it happens, try pushing on the back cover of your phone....about an inch or two above the speaker
see if it comes back on
Click to expand...
Click to collapse
Man, do you think it's both a software bug AND a hardware issue, both causing similar problems?
The S8 really is a great phone when it works, but it seems to have a lot of infancy problems.
Think I found the solution.
Okay. First of all, thank you everyone for reply to this thread. I think I found the solution to the audio cut off problem. Every time when the audio goes off I just gave the phone a few Taps against my palm. So far, this method worked out pretty well for me.
The method I used was to held the phone by the top ear piece area and aimed the speaker area and just slapped it against my palm for a few times.
firedjj1 said:
Okay. First of all, thank you everyone for reply to this thread. I think I found the solution to the audio cut off problem. Every time when the audio goes off I just gave the phone a few Taps against my palm. So far, this method worked out pretty well for me.
The method I used was to held the phone by the top ear piece area and aimed the speaker area and just slapped it against my palm for a few times.
Click to expand...
Click to collapse
what a horrific "solution"
I have done similar.....press my finger hard against the rear panel...right above the speaker grille on the bottom of the phone.
so clearly, it's a hardware issue with wiring/soldering in the internals.
Here is a thread on the official Samsung foruns with LOTS of people complaining about the same: https://us.community.samsung.com/t5...rd-id/GeneralDiscussion/thread-id/2913/page/1
I tweeted that thread to Samsung and Samsung USA....no answer from either
I'm slightly shocked more people aren't complaining about this problem
Because your phones are defective and defective phones (out of the total number sold) represents a tiny percentage.
Just get a replacement.
Some of the comments on Samsung forums make it look like a software issue. If you restart your phone and it works again it is a software issue and the "tapping" thing is just a placebo.
If it was hardware (bad connection), rebooting would do nothing.
But that is what makes it so crazy, the behavior is mostly pointing to software but the tapping on the back has worked twice for me. I'm really curious about an official word (if we're that lucky)
same problem
I have the same problem with my S8. Couldn't find any solution until now.
I have written several times to Samsung support, no answer until now...
kick069 said:
But that is what makes it so crazy, the behavior is mostly pointing to software but the tapping on the back has worked twice for me. I'm really curious about an official word (if we're that lucky)
Click to expand...
Click to collapse
theohood said:
I have the same problem with my S8. Couldn't find any solution until now.
I have written several times to Samsung support, no answer until now...
Click to expand...
Click to collapse
I wrote Samsung support and Samsung Mobile on Twitter multiple times about his issue...and copied the link from the official Samsung forums that I linked on page 1...and they keep refusing to answer my question about it
I had the same issue with the sound I have a sim free s8 rang Samsung UK support yesterday they arranged a brand new phone which I received today via ups just swapped them over so I am very impressed with the there service
So far no issues
Sent from my SM-G950F using Tapatalk
same issue here in the netherlands.. samsung told me to send it in for repairs
guys sorry to inform that it is most probably a hardware issue since only few customers including me are facing this. If it was a software issue then more customers will come up with similar complaints. Bad luck we may all got the same batch of faulty phones.
The reason why i am saying is that i started the device in safe mode and the issue is still there. By tapping right above the speaker clears the issue and same vice versa while playing if tap above the speaker the sound again cuts off meaning to say IT'S AN HARDWARE RELATED THING
Hi there,
I have been experiencing random shutdown on my one plus 5. It happened twice in 15 mins when I was listening to Spotify on my headphones.
Not sure if it's to do with the latest update or not .
Just wondering if anyone experienced this. I have also post on the 1+ community , hoping it's just some software glitch. Overall, it's an impressive phone. Oneplus should sort out there glitches before shipping the product out tho.
Yeah software glitch maybe try resetting your phone ..haven't had random reboots on mine so every device is not having it...if you can ..then replace yours otherwise enjoy it... there's always custom Roms...btw have u updated all software updates yet
Sent from my ONEPLUS A5000 using Tapatalk
wuj15 said:
Hi there,
I have been experiencing random shutdown on my one plus 5. It happened twice in 15 mins when I was listening to Spotify on my headphones.
Not sure if it's to do with the latest update or not .
Just wondering if anyone experienced this. I have also post on the 1+ community , hoping it's just some software glitch. Overall, it's an impressive phone. Oneplus should sort out there glitches before shipping the product out tho.
Click to expand...
Click to collapse
Probably a malfunctioning app, try a safe boot to see if it happens again or data factory reset.
wuj15 said:
Hi there,
I have been experiencing random shutdown on my one plus 5. It happened twice in 15 mins when I was listening to Spotify on my headphones.
Not sure if it's to do with the latest update or not .
Just wondering if anyone experienced this. I have also post on the 1+ community , hoping it's just some software glitch. Overall, it's an impressive phone. Oneplus should sort out there glitches before shipping the product out tho.
Click to expand...
Click to collapse
Do you have the latest update?
Nope all good here.
Happened today to my phone. Weird. Didn't happen again. I guess is a software bug or an app not working well.
Update
It only happened when I was using Spotify when my headphones plugged in.
All good here as well. Hmm. Spotify? That's strange. Have you tried other apps? Like black player?
Sent from my OnePlus 5 using XDA Labs
Hello, it happened to me this night, I was surprised when I woke up that my phone was on the pin-code screen. I didn't shut down my phone just put the plane mode. (4.5.5)
Happens to mine. Maybe 4-5 times since I got it. On 4.5.5.
Like, I will not use my phone, pull it out if my pocket and it'll be black, non responsive. I'm not completely sure if it's shut off already, or just non responsive, and need force shutdown.
Not much more to add than this :b
I have not experienced any random shutting down.
Any fix to that? I've had that happened to mine 7 times already since I got mine on June 26th. I've had the issue yesterday while sending a sticker on Facebook Messenger to a contact, and a couple of minutes before whilst playing Pokemon Go ... this is really borring. The last two times it happened, there was an update waiting to be installed (well, on the german servers at least, since I didn't have the update here in Belgium but once I used a proxy, I could download and install it), not this time tho.
I love the phone but my GF just told me to switch as if she has a problem or if I have a problem and can't use the phone, this would be really bad. I would prefere not to change, so if you guys have a solution, I'm all ears
---------- Post added at 10:15 AM ---------- Previous post was at 10:14 AM ----------
Any fix to that? I've had that happened to mine 7 times already since I got mine on June 26th. I've had the issue yesterday while sending a sticker on Facebook Messenger to a contact, and a couple of minutes before whilst playing Pokemon Go ... this is really borring. The last two times it happened, there was an update waiting to be installed (well, on the german servers at least, since I didn't have the update here in Belgium but once I used a proxy, I could download and install it), not this time tho.
I love the phone but my GF just told me to switch as if she has a problem or if I have a problem and can't use the phone, this would be really bad. I would prefere not to change, so if you guys have a solution, I'm all ears
ive heard somewhere that the power button easily gets pressed when in pocket causing shutdowns or restart
bug hunt
wuj15 said:
Hi there,
I have been experiencing random shutdown on my one plus 5. It happened twice in 15 mins when I was listening to Spotify on my headphones.
Not sure if it's to do with the latest update or not .
Just wondering if anyone experienced this. I have also post on the 1+ community , hoping it's just some software glitch. Overall, it's an impressive phone. Oneplus should sort out there glitches before shipping the product out tho.
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Hello
We are come from ONEPLUS to check and resolve your issue.
Please capture the log for us:
1. Input *#800# from dialing interface, enter "oneplus logkit", delete history log
2. Click "save log"
3. Reproduce the issue and take a screenshot to record the time, then stay for a few minutes (better above ten minutes)
4. Click “save log” again to stop it, then send us the whole oem_log folder (file manager-storage) along with the screenshots
my email is : [email protected]
Thanks
Biou_Pilgrim said:
Hello, it happened to me this night, I was surprised when I woke up that my phone was on the pin-code screen. I didn't shut down my phone just put the plane mode. (4.5.5)
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That also happened to me more than twice. Not only in the night. Most time if the phone will be charged. I use only the dash charger. I didn't put it in plane mode. Strange problem. I have no idea why this happens. In this situation the alarm clock or anything else isn't working.
dickdickerson said:
That also happened to me more than twice. Not only in the night. Most time if the phone will be charged. I use only the dash charger. I didn't put it in plane mode. Strange problem. I have no idea why this happens. In this situation the alarm clock or anything else isn't working.
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Are you on Xposed? It is a known issue, phone reboots when fully charged and connected.
Sent from my OnePlus 5 using XDA Labs
elbuenzurdo said:
Are you on Xposed? It is a known issue, phone reboots when fully charged and connected.
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Yes. Thanks for the hint.
Edit:
It should be fixed with Xposed 88.2 https://github.com/rovo89/XposedBridge/issues/203
dickdickerson said:
Yes. Thanks for the hint.
Edit:
It should be fixed with Xposed 88.2 https://github.com/rovo89/XposedBridge/issues/203
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Sent from my OnePlus 5 using XDA Labs
Sometimes my phone switches off whilst uploading a big file to drive
I don't understand why it's happening even in their 5 series. The 3 series has this stupid problem as well. Really frustrating. One Plus needs to get a grip and get rid of this glitch ASAP if they wish to remain in the game.