Database Users

[Q] GT7510 32gb keeps switching off

Hi
Has anyone experienced that the tablet switches off constantly with out any any specific reason?
I could easily surf or read an email without switching off.. but then i would watch a movie and it switch off instantly or the other way around and its not even shutting down.. it just goes from powered on, to completely switched off.. It does not get hot and it does charge perfectly and the battery level does not drop/discharge radically.. it has never been dropped or manhandled. and it started doing last week
I'm on stock 3.2 PDA:KMP CSC:KMP (XAB), not rooted..
Any ideas, suggestions?
Thanks in advance

I suggest you to discuss your matter from where have you bought the notebook as there might be some problem in hardware

SofiaBrown said:
I suggest you to discuss your matter from where have you bought the notebook as there might be some problem in hardware
Click to expand...
Click to collapse
What notebook?
You might have some apps installed that cause this...?

Jay Rock said:
What notebook?
You might have some apps installed that cause this...?
Click to expand...
Click to collapse
I hope he means tab?
Im gonna give that a shot. since that's the only thing i said i yes to, after the factory reset.
ill get back with the results
Thanks
-TB-

I used to own a Galaxy Tab plus 7.0, which experienced this known problem of random reboot and/or sleep of death. You could google that to find out more.
I've since returned it for a refund. Then I picked up this used P7500 a month ago. It has not experienced not even one reboot. Sure, apps do crash from time to time, but the OS never completely froze.
How long have you owned your unit? If relatively new, I would returned it. If for a while, and only recently you experienced the problem, then I would do a factory wipe, or at least re-trace your steps and uninstall the last few apps. Also, ask yourself whether the problem is already related to certain apps. If so, get rid of those apps.

hi
Did a complete wipe.. so now its close as possible to factory default..
Could it be a battery calibration error? it works plugged in to either pc or wall socket.. works 10min after but then switches of randomly
Thanks for all the help/suggestions so far really appreciate it!
I know some mentioned the option of returning it.. But its bought in the US and im located in Denmark!
-TB-

random reboot redmi 3s

Hello!
Guys, somebody faced with the constant rebooting the phone ???
and whether there is a solution porblemy

Same here
I searched on miui forums and found this is a common problem with xiaomi phones after the software upgraded to marshmallow base

Have similar problem phone goes black then weird lines appear and reboot.Calling on other 3s users to give inputs
---------- Post added at 07:04 PM ---------- Previous post was at 07:04 PM ----------
beitme said:
I searched on miui forums and found this is a common problem with xiaomi phones after the software upgraded to marshmallow base
Click to expand...
Click to collapse
How does yours occur?? Is it while using? And what's the frequency of occurrences

It's only happened a few times while in the process of using it. Usually I find that it resets while in my pants pocket. And it does so quite often - several times per day. So in these cases it may be an overheating issue. I also get occasional freezes where I have to hold down the power button for 15 seconds to get the phone to reboot.

nigelwoods said:
Hello!
Guys, somebody faced with the constant rebooting the phone ???
and whether there is a solution porblemy
Click to expand...
Click to collapse
Hi i have the same problem with my redmi 3 it makes reboot and i also it charges when the devixe is closed. If you find a solution can you tell and me? Thank you

nigelwoods said:
Hello!
Guys, somebody faced with the constant rebooting the phone ???
and whether there is a solution porblemy
Click to expand...
Click to collapse
I had 2 random reboots in 2 weeks. Not too many so far, but I sure hope it does not get more frequent.

I've random reboots each 2 days xD. I mean, my usage is very low, so my battery goes empty after three days more or less. So, on the second day, my phone suddenly reboots, I don't know why, I supose it's a bug about battery measurement or something similar. Can I see a log file somewhere to see what could happen?
Regards!

beitme said:
It's only happened a few times while in the process of using it. Usually I find that it resets while in my pants pocket. And it does so quite often - several times per day. So in these cases it may be an overheating issue. I also get occasional freezes where I have to hold down the power button for 15 seconds to get the phone to reboot.
Click to expand...
Click to collapse
I have been facing this type of problem for almost two months. I was using xiaomi eu weekly rom. most of the time it shutdowns in pocket. I have searched in net about this problems and found no permanent solution. Later, I saw that someone told about proximity sensor issue. After deep sleep in whole night, it started the problems. So, he told to restart the phone after waking up in the morning. So, I did and it never shutdown in the whole day but did shutdown at night. I tried stable rom instead of dev rom. Seems like stable rom has less issue with it because i used stable rom more than 3 days and it never shutdowns during that period.

nafeesdipta said:
I have been facing this type of problem for almost two months. I was using xiaomi eu weekly rom. most of the time it shutdowns in pocket. I have searched in net about this problems and found no permanent solution. Later, I saw that someone told about proximity sensor issue. After deep sleep in whole night, it started the problems. So, he told to restart the phone after waking up in the morning. So, I did and it never shutdown in the whole day but did shutdown at night. I tried stable rom instead of dev rom. Seems like stable rom has less issue with it because i used stable rom more than 3 days and it never shutdowns during that period.
Click to expand...
Click to collapse
Meh, I'm just waiting for cm. Shouldn't be too too long.

beitme said:
Meh, I'm just waiting for cm. Shouldn't be too too long.
Click to expand...
Click to collapse
actually restart the device in early morning works. after a long sleep it might trigger a malfunction on some sensor. restarting after a long sleep might fixing it. I will continue this process for as long as possible and lets see.

moto g4 plus is automatically shutting down

hi,
sir/mam
I am using moto g4 plus and I am facing a problem my phone is shutting down automatically while normal using and after powering on my phone my battery goes to 10%...I am using official 7.0
plz help to fix this problem.thanks

Hi there,
I will move your thread in the correct forum dedicated to Moto G4 Plus for more relevant answers.
Good luck

amitbhatt1 said:
hi,
sir/mam
I am using moto g4 plus and I am facing a problem my phone is shutting down automatically while normal using and after powering on my phone my battery goes to 10%...I am using official 7.0
plz help to fix this problem.thanks
Click to expand...
Click to collapse
It's a known problem for some users that the battery maybe goes to death. You can check if the battery will be calibrated with any app.

amitbhatt1 said:
hi,
sir/mam
I am using moto g4 plus and I am facing a problem my phone is shutting down automatically while normal using and after powering on my phone my battery goes to 10%...I am using official 7.0
plz help to fix this problem.thanks
Click to expand...
Click to collapse
First off 7.0 is not official yet. Secondly I had a similar issue on MM. Had to get it sent in for repair of the battery.

amitbhatt1 said:
hi,
sir/mam
I am using moto g4 plus and I am facing a problem my phone is shutting down automatically while normal using and after powering on my phone my battery goes to 10%...I am using official 7.0
plz help to fix this problem.thanks
Click to expand...
Click to collapse
Same as above. My son's phone had the same problem and would randomly drop in battery %and frequently shut off. RMA'ed and got it back within a week repaired (us).

That's because of the app . Uninstall apps or rest phone you may see the difference.Its because of app not compatible with OS it may cause this type of problems.
---------- Post added at 06:27 PM ---------- Previous post was at 06:24 PM ----------
That's because of the apps you've installed like clean master , locks etc 3rd party apps to which you may grant full permission after installing. Uninstall apps or reset phone you may see the difference.Its because of app not compatible with OS it may cause this type of problems.

harishreddy29 said:
That's because of the app . Uninstall apps or rest phone you may see the difference.Its because of app not compatible with OS it may cause this type of problems.
---------- Post added at 06:27 PM ---------- Previous post was at 06:24 PM ----------
That's because of the apps you've installed like clean master , locks etc 3rd party apps to which you may grant full permission after installing. Uninstall apps or reset phone you may see the difference.Its because of app not compatible with OS it may cause this type of problems.
Click to expand...
Click to collapse
App not compatible with OS?! Are you aware of what you are posting? That's not a problem of an app.

strongst said:
App not compatible with OS?! Are you aware of what you are posting? That's not a problem of an app.
Click to expand...
Click to collapse
Teah that's the very problem even i have experienced the very same problem once my phone automatically shutsdown then the Moto people told me tonenter phone into safe mode and check again that's because od 3rd party apps like ram cleaners etc.

If the app is in the app store it is certified to run without damaging your phone. If you installed an APK manually you run the risk of issues. Best bet is to do a factory reset and see if it solves the issue. If it doesn't like me I sent it in for free repair of the battery and havent had issues since.

even i too got same problem on my moto g4 plus device device is getting switch off automatically when an incoming call appears

Hi
Even I am Facing the same problem my mobile is shutting down while playing vedios , am not getting what is the problem , pls can u people help me to resolve the issue

I am facing this issue while playing songs or during incoming calls. I checked muktie custom roms and issue is happening on all of them.
I disabled greenify, disabled all kernel tweaks but issue still persists

My girlfriend's G4 Plus has the same problem. And we sent it back to Amazon. Apparently the qualified workshop changed the battery and sent it back. Problem still persists. Did someone find a solution? Highly annoying!

MrManson666 said:
My girlfriend's G4 Plus has the same problem. And we sent it back to Amazon. Apparently the qualified workshop changed the battery and sent it back. Problem still persists. Did someone find a solution? Highly annoying!
Click to expand...
Click to collapse
This issue is not happening on my device with Invicta Oreo rom

Did u face this problem
Fir3lordZuk0 said:
This issue is not happening on my device with Invicta Oreo rom
Click to expand...
Click to collapse
DID U FACE THis PROBLEM ???
if YES THEN IS IT COMPLETELY SOLVED NOW

ANKUSHSAJWAN said:
DID U FACE THis PROBLEM ???
if YES THEN IS IT COMPLETELY SOLVED NOW
Click to expand...
Click to collapse
I sold the phone

----Fix is at the end----
It's been happening to me. My moto G4 plus would shut down when I had the brightness on max, recorded video, played loud audio, had incoming calls, etc.
I investigated a lot and everything pointed towards the battery. But the battery charged fine and lasted fine, and with the charger connected it would not happen. Tried recalibrating it but it didn't work. Then I downloaded an app which would show me the battery voltage in realtime. So I did some more tests. I tried doing power intensive things (flashlight, video, etc) and checking the voltage. When I was doing something power-hungry the voltage would drop to 3.2-3.1 volts, and then slowly rise up, which indicated the battery could not deliver too much current rapidly.
So I tought of two possibilities, the battery could be faulty, or the contacts were loose/dirty. And I did the easy/cheap fix to see if it worked, I just disconnected and reconnected the battery connector, and it worked like a charm, no more shutting down out of nowhere, even at 10% battery and with power intentive tasks.
TL;DR: If it happens to you, remove the battery connector and reattach it again. It worked for me. If it doesn't, replace the battery.

aruna21ah said:
Hi
Even I am Facing the same problem my mobile is shutting down while playing vedios , am not getting what is the problem , pls can u people help me to resolve the issue
Click to expand...
Click to collapse
I am having the same problem.
The phone shutdown when sound is played in case of incoming call or playing music or playing video
Can somebody help !!!

Prabhat00 said:
I am having the same problem.
The phone shutdown when sound is played in case of incoming call or playing music or playing video
Can somebody help !!!
Click to expand...
Click to collapse
The only solution to this problem is to remove the battery connector and then press the power button for 10 seconds and then connect the battery connector.
Problem solved !

aruna21ah said:
Hi
Even I am Facing the same problem my mobile is shutting down while playing vedios , am not getting what is the problem , pls can u people help me to resolve the issue
Click to expand...
Click to collapse
avardan4u said:
The only solution to this problem is to remove the battery connector and then press the power button for 10 seconds and then connect the battery connector.
Problem solved !
Click to expand...
Click to collapse
It's will be quite tough to open phone manually? Did you have done it own yours own?

Anybody else experiencing random reboots?

Got my 128 GB OP5 last night and it has been randomly rebooting on me while doing random things. I am trying to figure out a root cause and factory reset the phone again to see if I could figure it out as well but it seems to happen from doing anything as simple as pulling down the notification bar to activating Google assistant or just scrolling through my settings. Nothing seems to be repeatable as it happens intermittently. Wondering if anyone else has dealt with this and may have figured out what caused it otherwise I guess I'd have to order a replacement

No, works fine here.

i dont have OP5 yet so no reboots

No reboot until now but i can't pair any bluetooth device (Sony Smartwatch 3 and Jabra Motion Headset)

Mine hasn't done it yet but the wifi performance is abysmal, random pauses when transferring files, Facebook stopped while trying to set it up.

I have been using the phone since yesterday morning and haven't had any issues at all, not a single bit of lag, no apps crashing or anything. If a reset didn't help it that means it must be hardware problem. I would return it and get a replacement.

Yes, performance seems bad. Had a few reboots and WiFi download speeds are awful.

SirBaal said:
No reboot until now but i can't pair any bluetooth device (Sony Smartwatch 3 and Jabra Motion Headset)
Click to expand...
Click to collapse
I've successfully paired a bluetooth keyboard with trackpad and a Wahoo Tickr HRM and both seem to work fine. The Wahoo seemed more difficult to connect but that may have been just operator error. I've not had any lock ups/reboots at all but haven't had the OP5 24 hours yet.
---------- Post added at 11:05 AM ---------- Previous post was at 11:01 AM ----------
djsubterrain said:
... the wifi performance is abysmal, random pauses when transferring files....
Click to expand...
Click to collapse
Quite the opposite for me as the WiFi is stellar and the 5Ghz speeds far outstrip the Nexus 5 this OP5 has replaced.

Haven't had any such issue on mine yet in Canada (8GB/128GB) *fingers crossed*
---------- Post added at 04:23 PM ---------- Previous post was at 04:21 PM ----------
3DSammy said:
I've successfully paired a bluetooth keyboard with trackpad and a Wahoo Tickr HRM and both seem to work fine. The Wahoo seemed more difficult to connect but that may have been just operator error. I've not had any lock ups/reboots at all but haven't had the OP5 24 hours yet.
Quite the opposite for me as the WiFi is stellar and the 5Ghz speeds far outstrip the Nexus 5 this OP5 has replaced.
Click to expand...
Click to collapse
I've had the same as you -- Bluetooth Pebble & Car & Headphones have all worked amazing (including using AptX HD), and my WiFi speeds have been stellar (>50MBps download (Yes, MBps, not mbps)). My WiFi has not been cutting out in the corners of my house either, unlike my old phones and even laptop!

HAK Devil said:
Got my 128 GB OP5 last night and it has been randomly rebooting on me while doing random things. I am trying to figure out a root cause and factory reset the phone again to see if I could figure it out as well but it seems to happen from doing anything as simple as pulling down the notification bar to activating Google assistant or just scrolling through my settings. Nothing seems to be repeatable as it happens intermittently. Wondering if anyone else has dealt with this and may have figured out what caused it otherwise I guess I'd have to order a replacement
Click to expand...
Click to collapse
Yes, it's an issue for me. I've been in touch with OP Bug Hunter staff, and gave them the logs they requested to pass along to engineering to figure out why.

Yeah it kept rebooting on me even today so just got off the phone with OnePlus and an RMA has been created for a replacement device to be sent. Hopefully the next one isn't a problem, I'll keep you guys posted on the progress.

Umm had phone since Sunday not had any issues but today while on a call the phone rebooted it's self and again 20 minutes later just on home screen , I'm stock latest build , bought from O2 store should I take it back and ask for replacement while within my 14 days ??
Sent from my ONEPLUS A5000 using Tapatalk

Mines fine no issues build date 13th June

My phone is back with oneplus now so according to them should have a new one within the next week. Good thing I didn't sell my oneplus 3 just yet

I had two random reboots today and one random shutdown.
All these happened in my pocket and i realized the reboots due to vibration from reboot.
And one time I pulled it out of my pocket it was turned off.

Hi,
Got my phone Yesterday.
Started seeing random reboots today. Running latest version. I also did an factory reset of the device after I upgraded to latest version..
Any way I can troubleshoot this? Could an app be causing something like this? I do suspect that this started after installing Snapchat.. But I'm not sure..
/Jo Christian

jochr said:
Hi,
Got my phone Yesterday.
Started seeing random reboots today. Running latest version. I also did an factory reset of the device after I upgraded to latest version..
Any way I can troubleshoot this? Could an app be causing something like this? I do suspect that this started after installing Snapchat.. But I'm not sure..
/Jo Christian
Click to expand...
Click to collapse
Mine is same did it in a call also just in pocket can tell as when i open the flip case it asks for my pin , also toggleing airplane mode off in the morning I have no service till I reboot device my build date 6/6 on latest stock no root ,
I'm currently as I type on my way to local O2 store to exchange it for another so hopefully new one will be ok as only got it Sunday just gone , I would RMA it if I was you , will report back on my new one ?
Sent from my ONEPLUS A5000 using Tapatalk

Yes mine started this after the latest update.
Sent from my HTC U11 using Tapatalk

I'm getting random reboots about every other day or so. Would this be indicative of a software issue versus hardware? I figure if this many people are having issues, but many are not, the hardware may not be a problem? This is my first OP device, so I'm just guessing. Hoping if it IS a software issue they can release an update soon!

DoobyDroid said:
Mine is same did it in a call also just in pocket can tell as when i open the flip case it asks for my pin , also toggleing airplane mode off in the morning I have no service till I reboot device my build date 6/6 on latest stock no root ,
I'm currently as I type on my way to local O2 store to exchange it for another so hopefully new one will be ok as only got it Sunday just gone , I would RMA it if I was you , will report back on my new one ?
Sent from my ONEPLUS A5000 using Tapatalk
Click to expand...
Click to collapse
Just got back from O2 store replaced with new device although it's the same manufacture date as one with issue 6/6/17 so far ok but it's only been on couple hrs so to soon to say, I'm convinced it was since 4.5.3 update as didn't do it before update but while i was in my 14 day return thought replace it anyway , I did contact 1+ before hand to ask if it's software or hardware all I got in reply was !! We will need proof of purchase to continue replacement procedure , that made alarm bells ring so hence straight back to O2 as it's far quicker than retuning to 1+ , I'm currently on 4.5.0 and not keen on updating ?
Sent from my ONEPLUS A5000 using Tapatalk

OP5 freezes for approximately 10 seconds

Hi Guys,
Quick question, does anyone have the problem that when unlocking the OP5 nothing happens also on/off button does not respond for approximately 5/10 seconds, after that the screen just turns on normally.
Happens like 2/6 times a day.
Do any of you experience the same issue? i think this is a software issue but not sure, please share your thoughts

Had my phone since Saturday and not come across this issue yet. Sorry I can't help any more than that.

Not seen that one again had since sataday , just updated to 4.5.3 have you updated maybe fix issue
Sent from my ONEPLUS A5000 using Tapatalk

DoobyDroid said:
Not seen that one again had since sataday , just updated to 4.5.3 have you updated maybe fix issue
Sent from my ONEPLUS A5000 using Tapatalk
Click to expand...
Click to collapse
ah i see that there is indeed a new update.
I will try with the new update, hope it solves the issue

roba93 said:
ah i see that there is indeed a new update.
I will try with the new update, hope it solves the issue
Click to expand...
Click to collapse
Could also try factory reset if continues after trying update and re set I would contact 1+ possible fault maybe ,,[emoji106] good luck
Sent from my ONEPLUS A5000 using Tapatalk

Same issue here
I still see the issue after the update. Lock screen and even the dialer freezes during active call. Not able to disconnect the call due to this issue

You're not alone with this issue. Im also facing this exact same issue after updating to latest firmware.

vicnash7 said:
I still see the issue after the update. Lock screen and even the dialer freezes during active call. Not able to disconnect the call due to this issue
Click to expand...
Click to collapse
PrakashGD said:
You're not alone with this issue. Im also facing this exact same issue after updating to latest firmware.
Click to expand...
Click to collapse
Maybe you guys should compare apps to see which ones you both have installed? Might figure out it comes down to an app.

sadly having the same issue
Andoid version 7.1.1
OxygenOS version 4.5.10
Kernel version 4.4.21-pref+

OP5 freezes 8/128
Same issue here since the very day I bought it. Replaced the phone through Amazon. The replaced cell didn't have this issue for quite some time but it's started to do the tantrums again. And now it freezes every single time I receive a call, I have to search for any contact, while disconnecting a call and even using sms.
I am fed up of this phone. I don't even get time to go to any customer center.
Please help.