Hello everyone,
I would like to know how many of you are experiencing the different kinds of SOD on the Nexus 4.
I found few references to the SOD issue, but no one could tell exactly why this is happening.
Some say it's a software issue (some say it only started to occur at JB)...
Some say it's an hardware issue.. some of them RMAed, and got a new phone with exactly the same SOD issue.
I would like to dedicate this thread to this problem and see how many other Nexus 4 users are experiencing this SOD.
tommyga said:
Hello everyone,
I would like to know how many of you are experiencing the different kinds of SOD on the Nexus 4.
I found few references to the SOD issue, but no one could tell exactly why this is happening.
Some say it's a software issue (some say it only started to occur at JB)...
Some say it's an hardware issue.. some of them RMAed, and got a new phone with exactly the same SOD issue.
I would like to dedicate this thread to this problem and see how many other Nexus 4 users are experiencing this SOD.
Click to expand...
Click to collapse
Never had one so far. Running stock 4.2.2/Franco kernel nightly_110
-Edit- currently undervolted -75 mV.
just stop messing your phone up with stupid OCing and benchmarks... This issues are installed to protect the hardware from crashing... ( Red light of death... )
My phone just fine. never had this SOD.
Never had an issue on this device. On my old phone, dropping the min CPU speed too low would cause it a LOT.
tommyga said:
Hello everyone,
I would like to know how many of you are experiencing the different kinds of SOD on the Nexus 4.
I found few references to the SOD issue, but no one could tell exactly why this is happening.
Some say it's a software issue (some say it only started to occur at JB)...
Some say it's an hardware issue.. some of them RMAed, and got a new phone with exactly the same SOD issue.
I would like to dedicate this thread to this problem and see how many other Nexus 4 users are experiencing this SOD.
Click to expand...
Click to collapse
You don't have an option for unable to turn on phone without a reset: no blinking led. This is also a scenerio.
Please take a look here! http://forum.xda-developers.com/showthread.php?t=2195278
I've tried almost everything (wipe& re wipe , install stock ) and nothing seem to solve it.... most frustatin thing is when I hit "home" after playing heavly and ...bamm it goes black screen & hav to reboot pressin home&vol+
Are you using a custom kernel to undervolt? That can cause SOD.
Sent from my Nexus 4 using Tapatalk 2
scream4cheese said:
Are you using a custom kernel to undervolt? That can cause SOD.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Im using it now (customROM&UV) since it doesnt affect my issue.... I tried completly stock for 2 days and keep crashin... or at least on g.earth as I didnt install any app/game to be sure its not an app related issue.
Cant figure out what happens, it can play games w/o any issue, but sometimes when I change orientation it just goes black
PD: I dont hav enough time, but ill do a logcat to see what can possibily make it freeze
My case is not listed in the poll options:
- the phone went into standy, good battery, no calls, no high loads;
- LED was inactive totally.
- then I was unable to turn it on normally (only through reboot).
While in this state, trying to call the phone resulted in "long" tones, i.e., like the network saw the phone. The phone did not ring.
This happens with the latest stock firmware on the 2nd day of my use. Non-reproducible. Phone returned.
Would be delighted to learn if that's a hardware or software issue
Not necessarily SOD but experienced extreme battery drain under these situations
1- Charging via USB and left phone connected after PC shut down.
2- Charging via Wireless Charger left it on the pod.
In 1st ASA pc is shut down
and
In 2nd ASA Phone charged completely , as I suspect the charging process goes backwards ! It someone drain current from your battery to the power source.
AFAIK none of these issue are positive with normal good old AC charging. However you can still use a workaround by using the app called "Safe Charge"
This is my experience
My nexus 4 was bought about one month after it was released .
I didn't have this issue in the first three months ,but recently ,about in the past one month ,it occurred kind of frequently and randomly.
Here is the issue:
I lock the screen and leave it there without using .When I am ready to use it ,I cannot awaken the screen even after I press the power button several times, both short and long press ,as if my phone was powered off ,even though I know its power is still 50 percent or so. After a series of random press ,I give it a long press ,then it gets rebooting .
I have been searching on the internet and many Nexus 4 users have this issue ,however, nobody can tell exactly what causes this problem .Some say it is caused by snapdragon batteryguru and some say the battery is not firmly installed .
I don't know whether you guys have ever come across this issue ,what is your analysis about it and how you solve this boring problem...
Glad to see that I can find solutions here...
My nexus is running original android 4.2.2 and is not rooted.
sleep of death. long press (10-20 seconds) powers off/reboots the phone. can be caused by phones software, undervolting and apps.
i haven't got any issues like this, have you installed a rom? if you have try another rom, also remove battery guru as suggested
mlndshh said:
i haven't got any issues like this, have you installed a rom? if you have try another rom, also remove battery guru as suggested
Click to expand...
Click to collapse
mine is running original android 4.2.2 and I never installed other roms...
simms22 said:
sleep of death. long press (10-20 seconds) powers off/reboots the phone. can be caused by phones software, undervolting and apps.
Click to expand...
Click to collapse
Thanks
But it seems difficult to find out a proper solution ...
youngwuno1 said:
Thanks
But it seems difficult to find out a proper solution ...
Click to expand...
Click to collapse
if its an app, figure out which one it is.
Hi Guys,
I have a big problem. I bought a Redmi 3s for a family member. It has the bloatware rom from Tinydeal so I installed the global developer version on it. I needed the dev version because my relative cannot speak english and that version has Hungarian support. So the phone seemingly works fine but in about every 2 day it just turns off. And it does not turn of properly because we need to push the power button for about 1 minute to turn on and last time we needed to push the power+volume button to turn on.
Just one additional note. I dont know if the phone is really turned off or it is just froze but it acts like it was turned off.
Does anyone has any idea what could be the problem? I hope it is not a hardware issue because sending back will not be quick...
I hope someone could help me. Thanks
mad.droid said:
Hi Guys,
I have a big problem. I bought a Redmi 3s for a family member. It has the bloatware rom from Tinydeal so I installed the global developer version on it. I needed the dev version because my relative cannot speak english and that version has Hungarian support. So the phone seemingly works fine but in about every 2 day it just turns off. And it does not turn of properly because we need to push the power button for about 1 minute to turn on and last time we needed to push the power+volume button to turn on.
Just one additional note. I dont know if the phone is really turned off or it is just froze but it acts like it was turned off.
Does anyone has any idea what could be the problem? I hope it is not a hardware issue because sending back will not be quick...
I hope someone could help me. Thanks
Click to expand...
Click to collapse
I have been facing this type of problem for almost two months. I was using xiaomi eu weekly rom. most of the time it shutdowns in pocket. I have searched in net about this problems and found no permanent solution. Later, I saw that someone told about proximity sensor issue. After deep sleep in whole night, it started the problems. So, he told to restart the phone after waking up in the morning. So, I did and it never shutdown in the whole day but did shutdown at night. I tried stable rom instead of dev rom. Seems like stable rom has less issue with it because i used stable rom more than 3 days and it never shutdowns during that period.
nafeesdipta said:
I have been facing this type of problem for almost two months. I was using xiaomi eu weekly rom. most of the time it shutdowns in pocket. I have searched in net about this problems and found no permanent solution. Later, I saw that someone told about proximity sensor issue. After deep sleep in whole night, it started the problems. So, he told to restart the phone after waking up in the morning. So, I did and it never shutdown in the whole day but did shutdown at night. I tried stable rom instead of dev rom. Seems like stable rom has less issue with it because i used stable rom more than 3 days and it never shutdowns during that period.
Click to expand...
Click to collapse
Hi. Thanks for your comment. Unfortunately I cannot user the global stable nor the eu rom as none of them the Hungarian language support my relative needs. I might try this restart everyday method...
mad.droid said:
Hi. Thanks for your comment. Unfortunately I cannot user the global stable nor the eu rom as none of them the Hungarian language support my relative needs. I might try this restart everyday method...
Click to expand...
Click to collapse
Restart or turn off your device for 2-3 minutes. And please tell us it works for you or not.
Looks like restart method every morning is not working. device shutdown mostly in pocket in beta eu & official rom. I used eu 8.0.5 stable rom for around 2-3 days without shutdown issue. now I flashed 8.0.6 eu stable rom and lets see how this thing go.
Hi there,
I have been experiencing random shutdown on my one plus 5. It happened twice in 15 mins when I was listening to Spotify on my headphones.
Not sure if it's to do with the latest update or not .
Just wondering if anyone experienced this. I have also post on the 1+ community , hoping it's just some software glitch. Overall, it's an impressive phone. Oneplus should sort out there glitches before shipping the product out tho.
Yeah software glitch maybe try resetting your phone ..haven't had random reboots on mine so every device is not having it...if you can ..then replace yours otherwise enjoy it... there's always custom Roms...btw have u updated all software updates yet
Sent from my ONEPLUS A5000 using Tapatalk
wuj15 said:
Hi there,
I have been experiencing random shutdown on my one plus 5. It happened twice in 15 mins when I was listening to Spotify on my headphones.
Not sure if it's to do with the latest update or not .
Just wondering if anyone experienced this. I have also post on the 1+ community , hoping it's just some software glitch. Overall, it's an impressive phone. Oneplus should sort out there glitches before shipping the product out tho.
Click to expand...
Click to collapse
Probably a malfunctioning app, try a safe boot to see if it happens again or data factory reset.
wuj15 said:
Hi there,
I have been experiencing random shutdown on my one plus 5. It happened twice in 15 mins when I was listening to Spotify on my headphones.
Not sure if it's to do with the latest update or not .
Just wondering if anyone experienced this. I have also post on the 1+ community , hoping it's just some software glitch. Overall, it's an impressive phone. Oneplus should sort out there glitches before shipping the product out tho.
Click to expand...
Click to collapse
Do you have the latest update?
Nope all good here.
Happened today to my phone. Weird. Didn't happen again. I guess is a software bug or an app not working well.
Update
It only happened when I was using Spotify when my headphones plugged in.
All good here as well. Hmm. Spotify? That's strange. Have you tried other apps? Like black player?
Sent from my OnePlus 5 using XDA Labs
Hello, it happened to me this night, I was surprised when I woke up that my phone was on the pin-code screen. I didn't shut down my phone just put the plane mode. (4.5.5)
Happens to mine. Maybe 4-5 times since I got it. On 4.5.5.
Like, I will not use my phone, pull it out if my pocket and it'll be black, non responsive. I'm not completely sure if it's shut off already, or just non responsive, and need force shutdown.
Not much more to add than this :b
I have not experienced any random shutting down.
Any fix to that? I've had that happened to mine 7 times already since I got mine on June 26th. I've had the issue yesterday while sending a sticker on Facebook Messenger to a contact, and a couple of minutes before whilst playing Pokemon Go ... this is really borring. The last two times it happened, there was an update waiting to be installed (well, on the german servers at least, since I didn't have the update here in Belgium but once I used a proxy, I could download and install it), not this time tho.
I love the phone but my GF just told me to switch as if she has a problem or if I have a problem and can't use the phone, this would be really bad. I would prefere not to change, so if you guys have a solution, I'm all ears
---------- Post added at 10:15 AM ---------- Previous post was at 10:14 AM ----------
Any fix to that? I've had that happened to mine 7 times already since I got mine on June 26th. I've had the issue yesterday while sending a sticker on Facebook Messenger to a contact, and a couple of minutes before whilst playing Pokemon Go ... this is really borring. The last two times it happened, there was an update waiting to be installed (well, on the german servers at least, since I didn't have the update here in Belgium but once I used a proxy, I could download and install it), not this time tho.
I love the phone but my GF just told me to switch as if she has a problem or if I have a problem and can't use the phone, this would be really bad. I would prefere not to change, so if you guys have a solution, I'm all ears
ive heard somewhere that the power button easily gets pressed when in pocket causing shutdowns or restart
bug hunt
wuj15 said:
Hi there,
I have been experiencing random shutdown on my one plus 5. It happened twice in 15 mins when I was listening to Spotify on my headphones.
Not sure if it's to do with the latest update or not .
Just wondering if anyone experienced this. I have also post on the 1+ community , hoping it's just some software glitch. Overall, it's an impressive phone. Oneplus should sort out there glitches before shipping the product out tho.
Click to expand...
Click to collapse
Hello
We are come from ONEPLUS to check and resolve your issue.
Please capture the log for us:
1. Input *#800# from dialing interface, enter "oneplus logkit", delete history log
2. Click "save log"
3. Reproduce the issue and take a screenshot to record the time, then stay for a few minutes (better above ten minutes)
4. Click “save log” again to stop it, then send us the whole oem_log folder (file manager-storage) along with the screenshots
my email is : [email protected]
Thanks
Biou_Pilgrim said:
Hello, it happened to me this night, I was surprised when I woke up that my phone was on the pin-code screen. I didn't shut down my phone just put the plane mode. (4.5.5)
Click to expand...
Click to collapse
That also happened to me more than twice. Not only in the night. Most time if the phone will be charged. I use only the dash charger. I didn't put it in plane mode. Strange problem. I have no idea why this happens. In this situation the alarm clock or anything else isn't working.
dickdickerson said:
That also happened to me more than twice. Not only in the night. Most time if the phone will be charged. I use only the dash charger. I didn't put it in plane mode. Strange problem. I have no idea why this happens. In this situation the alarm clock or anything else isn't working.
Click to expand...
Click to collapse
Are you on Xposed? It is a known issue, phone reboots when fully charged and connected.
Sent from my OnePlus 5 using XDA Labs
elbuenzurdo said:
Are you on Xposed? It is a known issue, phone reboots when fully charged and connected.
Click to expand...
Click to collapse
Yes. Thanks for the hint.
Edit:
It should be fixed with Xposed 88.2 https://github.com/rovo89/XposedBridge/issues/203
dickdickerson said:
Yes. Thanks for the hint.
Edit:
It should be fixed with Xposed 88.2 https://github.com/rovo89/XposedBridge/issues/203
Click to expand...
Click to collapse
Sent from my OnePlus 5 using XDA Labs
Sometimes my phone switches off whilst uploading a big file to drive
I don't understand why it's happening even in their 5 series. The 3 series has this stupid problem as well. Really frustrating. One Plus needs to get a grip and get rid of this glitch ASAP if they wish to remain in the game.
This happens only when I install any custom rom...the phone works fine with x720 5.8.018s version...anything apart from that device will shut down every 2-3 minutes ...very strange behaviour ...any one has any idea ?
any custom rom , android 6 or 7 , AOSP or stock based, it will boot fine and after initial setup , it will work for 3-4 minutes and then suddenly device shuts down. .. when i boot it up again , same thing happens, in one minute shuts down.
if i flash 5.8.018s stock rom , everything works fine....and it doesnt shut down...
After device bugs, my phone finally was restored into x720 stock ROM (i have x720). On boot it worked below 1 minute and reboots. I had to do clean data. Also booting x720 ROM into x727 is not too good idea. Maybe you should try to do more wipes?
marik1 said:
After device bugs, my phone finally was restored into x720 stock ROM (i have x720). On boot it worked below 1 minute and reboots. I had to do clean data. Also booting x720 ROM into x727 is not too good idea. Maybe you should try to do more wipes?
Click to expand...
Click to collapse
I did all the wipes i could , cleaned all kinds of data... it was US version 5.8.018s originally and i tried to flash Omni ROm first , and other ROMS , all had same issues, so i thought going back to the stock US rom , but since US version of 018s is not available anywhere, i went to chinese version , and it works perfectly , no reboot/shutdown...... I have used number of phones and installed 100s of ROMS , i have never faced soemthing like this...i hve even used leeco pro 3 before, with all custom roms and no problems.
Manan79 said:
I did all the wipes i could , cleaned all kinds of data... it was US version 5.8.018s originally and i tried to flash Omni ROm first , and other ROMS , all had same issues, so i thought going back to the stock US rom , but since US version of 018s is not available anywhere, i went to chinese version , and it works perfectly , no reboot/shutdown...... I have used number of phones and installed 100s of ROMS , i have never faced soemthing like this...i hve even used leeco pro 3 before, with all custom roms and no problems.
Click to expand...
Click to collapse
Ok update...i downloaded x720 021S and 023S and updated using in build update option..(local update) , and it worked, 23S is working without any shut down...so i guess, it is problem only with roms flashed thru TWRP
Manan79 said:
Ok update...i downloaded x720 021S and 023S and updated using in build update option..(local update) , and it worked, 23S is working without any shut down...so i guess, it is problem only with roms flashed thru TWRP
Click to expand...
Click to collapse
Usefull information, thank you very much.
Nearly the same problem here: My X720 is only rebooting sometimes, but more often switching off directly (vibrates one time and switches off). While the phone is in that status, the battery is discharging. I can only reboot the phone by holding the power button for about 10sec or to TWRP. Two times I was rebooting the phone and some (not all) settings were restored to default - reflashed the rom... Another time rebooting the phone it hangs in the booting display, did not get it booted completely again - reflashed the rom.... Very strange behaviour and don't know why this happens.
But for about the last month, the phone is only switching off and I can reboot and use it for an unspecific time.
That all happens with several ROMs - currently I'm on ResurrectionRemix 5.8.5. This is the most stable custom rom I have tested, but anyways the phone switches off in irregular periods. Sometimes the phone is about a day alive, sometimes only a few hours, sometimes below an hour. When I'm playing HQ games I think the phones switches off much faster, but not sure.
I'm also not sure - I do not have used the stock rom really long after I get this phone (was CN 5.8.018s I think) - but my feeling is, that the phone was definetely more stable with the stock rom.
Now after finding this thread, I will give the stock rom another try. Would you be so kind as to describe the process of going to the stock 023S a bit more in detail? First flashing the 5.9.021S for the x720 ROM throught TWRP and after that using the build in update option (rename file to update.zip into root folder)?
Thanks!
peed_neslo said:
Usefull information, thank you very much.
Nearly the same problem here: My X720 is only rebooting sometimes, but more often switching off directly (vibrates one time and switches off). While the phone is in that status, the battery is discharging. I can only reboot the phone by holding the power button for about 10sec or to TWRP. Two times I was rebooting the phone and some (not all) settings were restored to default - reflashed the rom... Another time rebooting the phone it hangs in the booting display, did not get it booted completely again - reflashed the rom.... Very strange behaviour and don't know why this happens.
But for about the last month, the phone is only switching off and I can reboot and use it for an unspecific time.
That all happens with several ROMs - currently I'm on ResurrectionRemix 5.8.5. This is the most stable custom rom I have tested, but anyways the phone switches off in irregular periods. Sometimes the phone is about a day alive, sometimes only a few hours, sometimes below an hour. When I'm playing HQ games I think the phones switches off much faster, but not sure.
I'm also not sure - I do not have used the stock rom really long after I get this phone (was CN 5.8.018s I think) - but my feeling is, that the phone was definetely more stable with the stock rom.
Now after finding this thread, I will give the stock rom another try. Would you be so kind as to describe the process of going to the stock 023S a bit more in detail? First flashing the 5.9.021S for the x720 ROM throught TWRP and after that using the build in update option (rename file to update.zip into root folder)?
Thanks!
Click to expand...
Click to collapse
On my equipment too !!
Andresdsr said:
On my equipment too !!
Click to expand...
Click to collapse
You do not flash a 21s update twrp that may brick you.
You have to go stock and flash with stock recovery.
Their threads already on this.
Sent from my LEX727 using xda premium
mchlbenner said:
You do not flash a 21s update twrp that may brick you.
You have to go stock and flash with stock recovery.
Their threads already on this.
Sent from my LEX727 using xda premium
Click to expand...
Click to collapse
it was the same with the ROM that came from the factory.
I experienced 21s and 23s beta Tars, 23s original Chinese...
Andresdsr said:
it was the same with the ROM that came from the factory.
I experienced 21s and 23s beta Tars, 23s original Chinese...
Click to expand...
Click to collapse
Does anyone completely solved the shutting down issue on x720? I remember the same issue with the stock rom when i was getting the phone (5.8.018). but this rom could have been a shop rom, cant remember.
For me it seems that the issue happens more often whenever the phone uses more performance. Playing HQ games let the phone shut down after about 1-3min. doing nothing on the phone, it remains for about a day. Weird behaviour... will try to flash the stock recovery via fastboot and then a stock rom (no shop rom). hopefully it will improve the behaviour or even better solving the issue.
Sounds like a hardware issue. As for me, I have a couple of screen issues--I usually have my LeEco Pro3 Elite connected to a charger, and I sometimes don't use it for long stretches of time (say, 8 hours) because I have another phone as well. Once in a while, during those times the screen refuses to turn on. Sometimes the fingerprint scanner wakes it up, other times I have to straight up reboot the phone using the power button (I have to keep it pressed for two whole minutes for it to wake up the phone). Pretty annoying, dunno why it's happening. Could be a loose screen cable.
Now, if your phone is shutting down every few minutes no matter what, it could be a battery issue. I say this because I had a similar issue with an old iPod Color from 2005. The iPod would shut off every few minutes even when plugged into a charger. I changed the battery and it stopped shutting down.
Hopefully it's not a motherboard issue because replacing a phone's motherboard is never easy.
For me it seems that the issue happens more often whenever the phone uses more performance. Playing HQ games let the phone shut down after about 1-3min. doing nothing on the phone, it remains for about a day. Weird behaviour... will try to flash the stock recovery via fastboot and then a stock rom (no shop rom). hopefully it will improve the behaviour or even better solving the issue.
Click to expand...
Click to collapse
I don't think gameplay should affect the phone negatively at all. Especially a phone with a Snapdragon 821, a 14nm processor with efficient cores, for crying out loud. I play Fate Grand Order, a pretty intense 2D online game with 1080p graphics for 5 hours straight on my LeEco Pro3 Elite (Snapdragon 820) without it heating up at all.
Again, seems like a hardware issue because no phone with a Snapdragon 821 or 820 should be doing that. Especially while gaming.
sk8223 said:
Sounds like a hardware issue. As for me, I have a couple of screen issues--I usually have my LeEco Pro3 Elite connected to a charger, and I sometimes don't use it for long stretches of time (say, 8 hours) because I have another phone as well. Once in a while, during those times the screen refuses to turn on. Sometimes the fingerprint scanner wakes it up, other times I have to straight up reboot the phone using the power button (I have to keep it pressed for two whole minutes for it to wake up the phone). Pretty annoying, dunno why it's happening. Could be a loose screen cable.
Now, if your phone is shutting down every few minutes no matter what, it could be a battery issue. I say this because I had a similar issue with an old iPod Color from 2005. The iPod would shut off every few minutes even when plugged into a charger. I changed the battery and it stopped shutting down.
Hopefully it's not a motherboard issue because replacing a phone's motherboard is never easy.
I don't think gameplay should affect the phone negatively at all. Especially a phone with a Snapdragon 821, a 14nm processor with efficient cores, for crying out loud. I play Fate Grand Order, a pretty intense 2D online game with 1080p graphics for 5 hours straight on my LeEco Pro3 Elite (Snapdragon 820) without it heating up at all.
Again, seems like a hardware issue because no phone with a Snapdragon 821 or 820 should be doing that. Especially while gaming.
Click to expand...
Click to collapse
Thanks for the information.
Could be possible... If I'm shaking the phone like a cocktail-mixer, it feels something loose inside it and this could be the battery of course which could be not fixed correctly. But I am sure, that this issue has also something to do what is happening on the phone currently. Sometimes I am going to bed and the phone does not move for 8hrs, it simply lays on the table. In the morning, it is shutted down. Need to hold the power button for about 10sec to restart the phone (usually hold 2sec to power on). Sometimes (not really often) it warm-starts automatically.
I think this could be also a memory issue or internal storage. Yesterday I was playing a game (Bowling by Jason Belmonte) and after 3min, the phone hung up, display remains on, no reaction on pressing the hardware buttons, waiting 5min... nothing happens. So I pressed the power button 10sec, phone seems to reboot normally, but it take a bit more time in my oppinion. Now after entering the pin, some phone configurations were resetted to default, but not all. Playing this came, it sometimes happened, that the phone switches off (with one vibration). Rebooting with a 10sec press and it runs again normally. This time phone hung up and some configurations were resetted to default. WTF?
Today I have played Hmmsim 2. Phone hung up again, pressing the power button 10sec, phone begins to reboot, but rebooting never finished (waiting for about 1-2hrs). Long Press power button (10sec) to try to reboot again - same behaviour, never ending ROM loading screen. Wiped to factory via TWRP and the phone reboots again, but all configurations lost, like freshly installed rom. OK, whatever, using the google backup for apps and so on... when installing the apps in the background, the phone reboots about 3-4 times, app installations not finished. Cancelled and shutting the phone down to TWRP, where I am now...
What I will try to say is, that whenever the storage or memory is used to much or something like that, the phone begins with that behaviour.
And now I am thining about what to try next. I think I will try to flash the stock recovery via TOOL ALL IN ONE then flashing a stock rom like 5.9.023S.
I am still not sure of a hardware issue...
peed_neslo said:
I am still not sure of a hardware issue...
Click to expand...
Click to collapse
The easiest way to tell is if the issues were occurring before you flashed TWRP. Were they? This is why you always wait a couple of months before modding your device. Otherwise you'll be stuck in a loop of doubts. By this I mean you'll be convinced that the issue has to do with your custom ROM or kernel rather than your device's hardware, but you have no way of knowing for sure because you never used the phone enough on stock firmware.
I was like you... my unmodified Zenfone 3 had a screen flicker issue and a headphone jack issue that I was convinced was a Nougat problem. I upgraded from Marshmallow to Nougat immediately after getting the phone. After a lot of research and posting threads on the Zenfone forums, I realized I had a hardware issue on my hands. The screen had to be replaced for the flickering to stop, and the headphone jack had been gimped to 0.3v by ASUS for some reason. I quickly sold the phone and got my LeEco.
Here's a thread I made on XDA about my screen flickering issue. It's a hardware issue: https://forum.xda-developers.com/zenfone-3/help/ze552kl-screen-flickering-lowest-t3660643
I've learned some important things from that experience: it's easy for your brain to trick you into thinking you've got an easy-to-solve software issue on your hands, when in reality you've got a hardware issue. You need to start making arrangements for a replacement device and get video evidence of your problems to show to the seller ASAP. Because that behaviour isn't normal. Now I hope you do have a software issue on your hands that the stock firmware will solve, but who knows. Be prepared for anything.
sk8223 said:
The easiest way to tell is if the issues were occurring before you flashed TWRP. Were they? This is why you always wait a couple of months before modding your device. Otherwise you'll be stuck in a loop of doubts. By this I mean you'll be convinced that the issue has to do with your custom ROM or kernel rather than your device's hardware, but you have no way of knowing for sure because you never used the phone enough on stock firmware.
I was like you... my unmodified Zenfone 3 had a screen flicker issue and a headphone jack issue that I was convinced was a Nougat problem. I upgraded from Marshmallow to Nougat immediately after getting the phone. After a lot of research and posting threads on the Zenfone forums, I realized I had a hardware issue on my hands. The screen had to be replaced for the flickering to stop, and the headphone jack had been gimped to 0.3v by ASUS for some reason. I quickly sold the phone and got my LeEco.
Here's a thread I made on XDA about my screen flickering issue. It's a hardware issue: https://forum.xda-developers.com/zenfone-3/help/ze552kl-screen-flickering-lowest-t3660643
I've learned some important things from that experience: it's easy for your brain to trick you into thinking you've got an easy-to-solve software issue on your hands, when in reality you've got a hardware issue. You need to start making arrangements for a replacement device and get video evidence of your problems to show to the seller ASAP. Because that behaviour isn't normal. Now I hope you do have a software issue on your hands that the stock firmware will solve, but who knows. Be prepared for anything.
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Thank you very much!
I am sure that the phone was doing the same on stock rom, but maybe fewer times. I have flashed a stock based rom now (Turbos mini 5.9.023s) and the issue still exists, but now the phone reboots normally more often than going into edl mode (emergency mode). I have found an old thread here on XDA and the issues described there sounds nearly the same. Finally the user in this thread also had hardware issue.
I believe also in a hardware issue, but I am still not sure. If I am looking to other threads regarding similar problems, there is always some regularity in the behaviour or the reported issues. In my case these rebootings (usual reboot or reboot to EDL mode) are definetely very unregular. On the TURBO Rom, these reboots happen definetely more often when the display is off and the phone sleeps. On the TURBO Rom, playing games seems to be helping lasting the phone a bit longer, the completely differnce to ResurrectionRemix Rom, where the phone was lasting longer when doing preferabely nothing. The issues are so inconsistant and this is making it hard to believe, that this is a hardware issue. Why the hell is the phone behaving different on every ROM - if it's a hardware issue, the occurred problems should have some regularity.
As I didn't have an OTA update option on the stock rom, I'd found out that this could be a "shop rom" (5.8.018), which is not the best choice nor for the first month(s).
I'm from Germany and I do not really want to return the phone to china or east asia for repairing (bought at banggood). This could take a very very long time. Changing to a new one could be also difficult because there are hardly any more devices out on the market and I need to return it for the change too.
But I am slowly at my wit's end and before these issues are making me more and more crazy, I will accept a problem with the hardware.
peed_neslo said:
I believe also in a hardware issue, but I am still not sure. If I am looking to other threads regarding similar problems, there is always some regularity in the behaviour or the reported issues. In my case these rebootings (usual reboot or reboot to EDL mode) are definetely very unregular. On the TURBO Rom, these reboots happen definetely more often when the display is off and the phone sleeps. On the TURBO Rom, playing games seems to be helping lasting the phone a bit longer, the completely differnce to ResurrectionRemix Rom, where the phone was lasting longer when doing preferabely nothing. The issues are so inconsistant and this is making it hard to believe, that this is a hardware issue. Why the hell is the phone behaving different on every ROM - if it's a hardware issue, the occurred problems should have some regularity.
As I didn't have an OTA update option on the stock rom, I'd found out that this could be a "shop rom" (5.8.018), which is not the best choice nor for the first month(s).
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If your issues were occurring from the moment you got the phone, you know it's a hardware problem. Your seller sent you a defective phone and you should at least try fighting for a partial refund. If you paid through PayPal, open a dispute. If you paid with a credit card, ask for a chargeback. Now, the shop you bought it from might ban you for initiating a chargeback, but it's probably worth it. Or you could just cut your losses and move on. Maybe donate your phone to a dev who wants to try something crazy. :good:
I'm from Germany and I do not really want to return the phone to china or east asia for repairing (bought at banggood). This could take a very very long time. Changing to a new one could be also difficult because there are hardly any more devices out on the market and I need to return it for the change too.
But I am slowly at my wit's end and before these issues are making me more and more crazy, I will accept a problem with the hardware.
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Oh snap, it's a Banggood phone? I bought my x722 from Banggood. No glaring issues other than the screen one so far, but this does worry me for the future. How long have you had it?
This is the problem with Chinaphones. They're cheap, they've got good specs, but you can't guarantee quality. Especially with now close-to-defunct brands like LeEco. If you're still okay with Chinaphones, get a Xiaomi next. Probably the most reliable Chinaphone brand out there, next to Huawei. And try to buy from an official source. I heard The Solution Shop in Europe sells Xiaomi phones for cheap (?). And always remember to record your unboxings and document all issues from now on.
sk8223 said:
If your issues were occurring from the moment you got the phone, you know it's a hardware problem. Your seller sent you a defective phone and you should at least try fighting for a partial refund. If you paid through PayPal, open a dispute. If you paid with a credit card, ask for a chargeback. Now, the shop you bought it from might ban you for initiating a chargeback, but it's probably worth it. Or you could just cut your losses and move on. Maybe donate your phone to a dev who wants to try something crazy. :good:
Oh snap, it's a Banggood phone? I bought my x722 from Banggood. No glaring issues other than the screen one so far, but this does worry me for the future. How long have you had it?
This is the problem with Chinaphones. They're cheap, they've got good specs, but you can't guarantee quality. Especially with now close-to-defunct brands like LeEco. If you're still okay with Chinaphones, get a Xiaomi next. Probably the most reliable Chinaphone brand out there, next to Huawei. And try to buy from an official source. I heard The Solution Shop in Europe sells Xiaomi phones for cheap (?). And always remember to record your unboxings and document all issues from now on.
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Admittedly I'm not sure at all if this issue was already present after starting the phone for the first time. One of the first things I have done during the initial setup wizard was using the integrated data transfer app by LeEco (scanning a QR code with the old Xperia Z, downloading app to transfer data to the x720). This app establishes a Wifi direct connection between both phones to transfer the data like apps and other stuff. This transfer process takes at least 6-7 hours and during that process I am sure that the phone was not rebooting a single time. Maybe a specific app or background process of an app causes this irregular rebootings. I have not testet this. I have installed the most common of my apps also using different custom ROMs later.
On the current ROM (Turbos mini 5.19.023s) I have now looked into the last_kmsg.log file severel times after the phone was hard-rebooting (not to emergency mode - the phone is switching down to emergence mode really rarely since I have flashed the stock based ROM) to debug for a kernel problem and the power off reason seems to be ""Triggered from PS_HOLD (PS_HOLD/MSM controlled shutdown)". In the log file I could also find some "kernel panic" entries. So I have a little gleam of hope that the issue is not a hardware problem. I have to test a bit more with the stock recovery/ROMto gain a better knowledge of the issue. I think I will post this into the ROM topic to ask a developer.
sk8223 said:
If your issues were occurring from the moment you got the phone, you know it's a hardware problem. Your seller sent you a defective phone and you should at least try fighting for a partial refund. If you paid through PayPal, open a dispute. If you paid with a credit card, ask for a chargeback. Now, the shop you bought it from might ban you for initiating a chargeback, but it's probably worth it. Or you could just cut your losses and move on. Maybe donate your phone to a dev who wants to try something crazy. :good:
Oh snap, it's a Banggood phone? I bought my x722 from Banggood. No glaring issues other than the screen one so far, but this does worry me for the future. How long have you had it?
This is the problem with Chinaphones. They're cheap, they've got good specs, but you can't guarantee quality. Especially with now close-to-defunct brands like LeEco. If you're still okay with Chinaphones, get a Xiaomi next. Probably the most reliable Chinaphone brand out there, next to Huawei. And try to buy from an official source. I heard The Solution Shop in Europe sells Xiaomi phones for cheap (?). And always remember to record your unboxings and document all issues from now on.
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Finally - I got it working without any problems now!
Happily it seems to be not a hardware issue. I have flashed the Grossoshop ROM and Recovery via a provided .bat file. This .bat file has flashed the recovery first via fastboot, then the ROM via fastboot. This Grossoshop ROM was based on 5.8.018s I think. Then I have updated TWRP Recovery to the latest version via TWRP itself (flashed the new image). Then I have flashed Mauro's 2.2 (which is based on 5.9.023s) and it is running great! Super performance, no extrem battery drain, no reboots, all is working (except the chinese design downloads as I cannot create a Leeco account from Germany). But now I'm satisfied. :good::laugh:
peed_neslo said:
Usefull information, thank you very much.
Nearly the same problem here: My X720 is only rebooting sometimes, but more often switching off directly (vibrates one time and switches off). While the phone is in that status, the battery is discharging. I can only reboot the phone by holding the power button for about 10sec or to TWRP. Two times I was rebooting the phone and some (not all) settings were restored to default - reflashed the rom... Another time rebooting the phone it hangs in the booting display, did not get it booted completely again - reflashed the rom.... Very strange behaviour and don't know why this happens.
But for about the last month, the phone is only switching off and I can reboot and use it for an unspecific time.
Thanks!
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My x720 has done the same to me a couple of times now, Vibrates once and turns off and I have to hold the power button for a few seconds longer to turn it back on again which is odd.
The battery was charged over 50% % 70% at the times it happened and I wasn't even using the phone, It was just sat on the table in front of me.
I didn't have any problems at all until a few days ago when it first shut down.
I'm using Oreo - AICP 13.1 from here - https://forum.xda-developers.com/le-pro3/development/rom-aicp-13-0-pro3-aka-zl1-x727-x720-t3698058
The problem now is I don't know where to start troubleshooting When I get time I am planning on a clean wipe and fresh install of AICP again to see if that solves the problem
When using this ROM does your phone heat up a lot.
Sent from my LEX727 using xda premium
Did you manage to fix the problem somehow?