Database Users

Wizard suddenly died yesterday

Hello,
I've a Wizard that is approximately 20 months old. Yesterday, before I went to bed, I set the alarm clock on the Wizard, put it next to bed and went to sleep.
This morning upon waking up I tried to switch on the Wizard but it couldn't. Firstly, I thought the battery was discharged, so I tried charging through USB on my computer -- it wouldn't charge or start. Then, I tried charging on the default charger -- again nothing.
I tried removing battery and soft reset - nothing. It's really weird, yesterday I left it working, no-one has touched it and today it's totally non-responsive.
Any ideas what might be wrong/how can I bring it back to life? Would a hard-reset help?
Regards,

1. how much charge was in the battery last night?
2. is your battery 20 months old also?
3. do you have a spare battery to try?
4. do you have many applications, music etc. on the device?

1. how much charge was in the battery last night?
Click to expand...
Click to collapse
Unfortunately I can't remember, however I have an alarm which sounds periodically when the battery is below 20%, so I'm guessing I had at least 20 percent. Could be wrong, of course, but most likely above 20%.
2. is your battery 20 months old also?
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Click to collapse
Yes, this is the original battery. Aprx. 20 months old.
3. do you have a spare battery to try?
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Click to collapse
I don't have that. I guess I could go to mobile phone service shack and check there. Do you think it's the battery?
4. do you have many applications, music etc. on the device?
Click to expand...
Click to collapse
The Wizard came with a 64MB card I think. I had around 10MB free space. 3-4 applications, 2-3 mp3s. Nothing unusual.

Same thing (sort of) happened to mine after about 187 months. I was using mine and it hung up. I hit the reset button and that was the end of that. Even when plugged in it does nothing. Tried a hard reset... nothing. Soft reset.... nothing. Dead. Zip. Nadda.
Good news? Replaced it with a Kaiser!

vivanov said:
Hello,
I've a Wizard that is approximately 20 months old. Yesterday, before I went to bed, I set the alarm clock on the Wizard, put it next to bed and went to sleep.
This morning upon waking up I tried to switch on the Wizard but it couldn't. Firstly, I thought the battery was discharged, so I tried charging through USB on my computer -- it wouldn't charge or start. Then, I tried charging on the default charger -- again nothing.
I tried removing battery and soft reset - nothing. It's really weird, yesterday I left it working, no-one has touched it and today it's totally non-responsive.
Any ideas what might be wrong/how can I bring it back to life? Would a hard-reset help?
Regards,
Click to expand...
Click to collapse
Mine died too when i was flashing...
Leave the phone in the original charger for a while and see if it picks up...sometimes it comes back to life by doing that...
If that doesnt work, try a new battery, you might be lucky...

A somewhat strange development occurred today:
Today (3 days after it stopping working) I randomly tried to switch the Wizard on and it indeed switched on. It showed that it had 0% battery. It didn't even show 0%, basically the battery charge graph was empty - no number, no fill, nothing.
While it was on charge the charge light was on (while it was 'broken' the charge light was off when I tried to charge). So I left it to charge and when I checked back in 15 minutes it was back to being 'dead'. Can't be started, no charge light, nada.
I don't really know what's going on, however I'm highly suspicious of the battery. Currently, I'm periodically trying to switch it on again so I can backup my data.
Any ideas what might be wrong with it, do you think it's the battery or is it more serious?
Regards,

The battery won't charge if it gets to low.
There is a thread about using a 9V battery to get the battery up to a level so it will charge. I don't have the link for it, try searching for it or maybe someone else will reply.
You might have a bad battery. I bought a new battery because I didn't think I was getting the life that I should. I tried using the old battery about a month after when I had to run out and my main was low. About 15 minuets later my phone started shutting of and rebooting. That was the end of that battery.

Yep, it's possible. If the battery is to empty, you can't charge the phone. It is stupid but it's just like that. You also can't power on the phone without a battery with the charger connected.
Yesterday I received my wizard and I had to revive my battery too because it was completely empty. I used a self made 5V power supply and after 2 minutes charging I placed the battery in the wizard and was able to charge and boot with the charger connected.

Here's the 9v battery trick, connect the + from the 9v battery to the + of the phones battery and the - to the -, hold there for only 10 seconds then remove the connection for 10 seconds and then repeat the process about 8 to 10 times and then put the battery back in the phone and connect it to the wall charger to fully charge.

Thanks for the advice. I'm going to do the jump-start thing.
However, I've hard time determining which is the - and which is the + pin layout on the battery, since the label is not correctly applied.
As far as I can see the - is the one at the far right, however I'm not sure which is the + pin.
Can someone help me with this, please?
Regards,

vivanov said:
Thanks for the advice. I'm going to do the jump-start thing.
However, I've hard time determining which is the - and which is the + pin layout on the battery, since the label is not correctly applied.
As far as I can see the - is the one at the far right, however I'm not sure which is the + pin.
Can someone help me with this, please?
Regards,
Click to expand...
Click to collapse
When you take out the battery and put it back in that direction ,turn and face up the connector side fasing you,the first connector from the rightside of the battery is the ' + ' and the last is ' - ' towards the leftside.Be careful while connecting and try not to touch other connectors. Don't keep the connections longer then 10 seconds interval.
good luck

Xeno1,
My MDA battery also died and went below re-chargeable state. Your trick to use 9volt battery to jump-start it worked just fine for me. I connnected for about 20 seconds (2x times) and plugged it back into phone and connected USB cable to it and my nice yellow charging light came back on. After about 30 mins, I could use the phone.
THANKS FOR THE GREAT TIP!!!

easier fix, take a standard usb cable. rip off the smaller end with a wire cutter, expose the red and black wire. take out your battery, than connect the negative(black) wire to the negative end of the battery, than the red wire to the positive end of the battery, leave it in there for exactly 3-5 minutes for jump start. after that turn your wizard on, and quickly shove it inside a new usb cable. or the wall charger.
note:
if not done correctly, you may damage your wizard or the battery. if theres a power overload or your power goes out. your wizard will burn out!
feedback is greatly appreciated.
p.s after that my battery seem to be weak, charge barely holds for 12 hours. after 12-14 hours it will die out. so i suggest buying a new battery after couple of days.

Thanks guys! Vario died yesterday and wouldn't turn on or charge.
Tried the 9v battery recommended here and it worked! I was a little unsure which end was - and which was + but using the advise above, got it right. Wasn't too worried as found and ordered a replacement from ebay this morning for £7.
The first connector on the right hand side, nearest the end of the battery is the + the one more towards the middle and further away from its corresponding end is -, or at least, thats what worked for me.
Thanks again!

Experiencing the same issues after I set aside my Mini S as it was experiencing problems with regards to its screen alignment. Wasn't able to charge it during that time I kept in the drawer unused - due to frustration as I can't use it anymore. After downloading a guide to disassmble it so I could remedy the problem I found out that it won't power up anymore even with a new battery.
Well, haven't tried the jumpstart thing and the original battery was disposed of already to try the jumpstart idea. Could it be the internal battery is causing the problems? I opened my unit up and tested the internal battery for power and it registers a measly .2V left. Will use the 9V thing to power it up (as been doing that before on watch batteries that are hard to find replacements) before I do it on the main battery. Here's hoping it works as the Mini S has been quite useful for me until now.
UPDATE: I charged the internal battery and it now reads 1+ V and the external battery at 3+ V. No luck yet though as the unit still won't show any life. Any suggestions?

Vivanov, I know it's been a few years now, but did you end up fixing your problem? If so, how?

initial battery depletion

I haven't really found much else on this. But when I take my battery off the charger it goes down to 93 or so percent in just a few minutes. Anyone else have this problem

yeah this is an ongoing software issue with this phone, it is discussed in here somewhere. the fix for now is to once it is charged turn the phone off, then pug it it and it will charge again for about 15-30 minutes, you can do it a few times if you want but I havent personally seen a difference by doing it one or three times.

I don't think it is a bug.
The phone stops charging when full. So if you plug it in and go to bed it will stop after awhile, but continue to use juice as it normally does - unless it is turned off.
Doesn't reset until you unplug and re-plug in or reboot your phone, I believe.

That's what I thought at first too, but I have taken it off the charger immediately after hitting full and it still does it

It is a bug, must be a miss calculation for battery over charging protection.
Phone charges for an extra 30 minutes after it's "full" if you turn it off and continue to charge it.

th3drow said:
That's what I thought at first too, but I have taken it off the charger immediately after hitting full and it still does it
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Click to collapse
Mine doesn't. When the initial charge completes and I plug it right back in, it stays green. Doesn't matter if it is on the car charger or regular charger.

Try what jitajt describes.
Charge it.
Disconnect it.
POWER IT OFF.
Then plug it back in. The charge indicator will be orange. Not green.
Charge til the light is green.
I tried what you described: charge,unplug,plug back in, and the charge indicator stayed green.
Not until you do as jitajt describes, and what is outlined above, will you get a full charge.

just did it, works alot better, it sucks though because it is really time consuming, not something i would be able to do every day.

Yeah.
Maybe one of the near-future OTA updates will include a firmware fix to take care of this.
Hold your breath...

same on the att tilt2, must be an htc thing

Should I buy a new battery ?

Hi, I've changed the screen of my phone 1 year ago, after that the battery started acting odd...
I tried the phone 6 month ago and at that time the battery was instantly dying after passing the 50% state.
Now, I can't even power on the device...
I tried to follow this video https://www.youtube.com/watch?v=oATx6fO35tg but it didnt change a thing.
I still have that flashing red light when I try to charge the phone...
So Is my phone dead? Or do I just need to change the battery?
Thanks

Red light happened to me this morning. Woke up the phone was 100% and it died. Turning it back on nothing. Volume down + power button it showed red light. Last week I was at 40% before it shut down and battery was completely depleted for some reason. Other steps I did today was volume up + power button for a minute then charging/and or turning it on. Volume down + power button while held plugging the power cable in. Left it charging for an hour or so. I ended up just buying a batter in the afternoon, hoping it'll fix the problems.
Really don't know what else to do.

b4bass said:
Hi, I've changed the screen of my phone 1 year ago, after that the battery started acting odd...
I tried the phone 6 month ago and at that time the battery was instantly dying after passing the 50% state.
Now, I can't even power on the device...
I tried to follow this video https://www.youtube.com/watch?v=oATx6fO35tg but it didnt change a thing.
I still have that flashing red light when I try to charge the phone...
So Is my phone dead? Or do I just need to change the battery?
Thanks
Click to expand...
Click to collapse
It's possible the cable got damaged when you switched everything over. A new battery might solve your problems. Just be careful with the cable ribbon.

I have the same problem the last few days.
I changed my screen about a month ago and the phone was working fine.
Now it instantly dies at random battery percentages and also goes nuts when I charge it, it might charge ok but it might not charge at all or show one minute 5% and the next 58% etc.
I actually remember dropping it a few days ago but I don't know if it has anything to do.
So what's the next move? should I buy a new battery or the problem is somewhere else?
I am also attaching a screenshot to see how crazy it goes in charging and battery drops.

I've bought a new battery for 15 bucks everything is well again
Sent from my A0001 using XDA Free mobile app

b4bass said:
I've bought a new battery for 15 bucks everything is well again
Sent from my A0001 using XDA Free mobile app
Click to expand...
Click to collapse
Where did you purchase your battery from? I bought one to fix my red light Nexus and while it now powers on, the battery was clearly used (sold as new) and it lasts maybe 5 hours in standby before dying completely.

Wont charge without restart

I just got my phone yesterday and I just noticed the only way I can get it to charge is to plug it in and restart the phone. However as soon as I unplug it the only way to start charging again is to restart the phone. Has anyone else run into this?

Any luck with this. My phone is also doing this, but only started about a week after use. The phone will not charge when off and for that matter it will not even restart. Always hangs requiring a long hold of the power button to start it up, then it charges and works fine. So far essential support has not been on top of my request.

Similar issue here that might be related. When I go to bed at night, I plug the phone in and it's usually at about 50%. I wake up, and it's at like 60%, like it charged and then stopped. It never charges up to full. Then I unplug it, plug it back into the charger and it charges to full. There's definitely something going on here with the charging. I will watch it more closely tonight.
-Collin-

ceraboy said:
Any luck with this. My phone is also doing this, but only started about a week after use. The phone will not charge when off and for that matter it will not even restart. Always hangs requiring a long hold of the power button to start it up, then it charges and works fine. So far essential support has not been on top of my request.
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Click to collapse
No luck so far. It's intermittent. Happened for a couple days now no issue. In emailed support and they have escalated it but I have not heard back.

I went and purchased a higher quality after market USB c charger and the problem stopped. Essential finally contacted me back and are shipping me a new charger.

Anything new about this ? My phone charge to 91% then stop , unplug and replug or restart the phone then it's charge to 100%.

I have motoGS5Plus.It take about 4hrs to charge 50% but it take about 2hrs to full charge when I start charging after restart.My mobile bettry is ok or not performing as per standards?

Battery issues

My phone's battery level is stuck at 35% and doesn't change on charging it over and over again. Left the phone charging last night and it was still charging at 35% in the morning. However if there's a drop below 35% level it shows on the screen but again charging the phone drains complete battery within a minute or two. The phone gets switched off and starts charging from 0. On switching it on sometimes it again starts draining the battery fast or stuck at some another battery level. Please help what should i do.
I tried reflashing rr rom freshly but it didn't solve the issue. Twrp recovery shows the same battery %.
Screen recorded as below.
https://youtu.be/ubYYBRl2HVU

Charger or phone faulty, either requires exchange under warranty, take it you are using cable and charger supplied with phone.
Do a factory reset just in case something has screwed up the OS, trying to charge with the phone switched off usually will confirm whether hardware or software problem, ie will not charge when off says its hardware.

Smeagal192 said:
Charger or phone faulty, either requires exchange under warranty, take it you are using cable and charger supplied with phone.
Do a factory reset just in case something has screwed up the OS, trying to charge with the phone switched off usually will confirm whether hardware or software problem, ie will not charge when off says its hardware.
Click to expand...
Click to collapse
I left the phone on charge last night in switch off mode but the battery level shows only 10% in the morning. Internally however it's charged 100% but the level is not showing correctly. Also since I've unlocked the bootloader, the device isn't under warranty.

what a weird battery behaviour!!
Whenever I start charging my phone using stock charger, it drains the battery within minutes instead of charging. Once the battery is completely drained out the battery starts charging from 0% and after a full night of being plugged into the charger it shows partially charged at different level when it's switched on even though it's full.
Is there no way to troubleshoot this or the right way to calibrate the battery?

22sumit said:
what a weird battery behaviour!!
Whenever I start charging my phone using stock charger, it drains the battery within minutes instead of charging. Once the battery is completely drained out the battery starts charging from 0% and after a full night of being plugged into the charger it shows partially charged at different level when it's switched on even though it's full.
Is there no way to troubleshoot this or the right way to calibrate the battery?
Click to expand...
Click to collapse
Follow this guide also valid all Moto devices out there.
https://motorola-global-en-uk.custh...a/moto-g4-g4-plus/topic/battery/battery-reset

PSP07 said:
Follow this guide also valid all Moto devices out there.
https://motorola-global-en-uk.custh...a/moto-g4-g4-plus/topic/battery/battery-reset
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Click to collapse
already tried this in vain. The battery % doesn't change while discharging and decreases very fast while charging.

22sumit said:
already tried this in vain. The battery % doesn't change while discharging and decreases very fast while charging.
Click to expand...
Click to collapse
Contact Moto Service Center hope they will sort out.... Best of luck

Although I think it's a coin toss if it will help, try another charger and a factory reset... Moto service will want you to do a factory reset before sending it in anyway.

PSP07 said:
Follow this guide also valid all Moto devices out there.
https://motorola-global-en-uk.custh...a/moto-g4-g4-plus/topic/battery/battery-reset
Click to expand...
Click to collapse
Thank you, I'll try this one.

PSP07 said:
Follow this guide also valid all Moto devices out there.
https://motorola-global-en-uk.custh...a/moto-g4-g4-plus/topic/battery/battery-reset
Click to expand...
Click to collapse
Tried, it didn't worked.
22sumit said:
My phone's battery level is stuck at 35% and doesn't change on charging it over and over again.
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Click to collapse
Almost the same with different battery percentage.
My G5 plus is under amazon warranty so I'm fine but I would like to know if there is a way to solve by myself and would like to know what the hell happend.
Have you solved this battery issue?
Thank you.

MezzaLuna said:
Tried, it didn't worked.
Almost the same with different battery percentage.
My G5 plus is under amazon warranty so I'm fine but I would like to know if there is a way to solve by myself and would like to know what the hell happend.
Have you solved this battery issue?
Thank you.
Click to expand...
Click to collapse
Not yet, only solution is getting the battery replaced. Now I've learnt to live with it, since the mobile needs to be restarted after every charge and the % gets stuck at some random value despite being fully charged.

22sumit said:
Not yet, only solution is getting the battery replaced. Now I've learnt to live with it, since the mobile needs to be restarted after every charge and the % gets stuck at some random value despite being fully charged.
Click to expand...
Click to collapse
I'll ask for replacement after Christmas holidays. Thank you very much.

I do also have the same problem. It just started a few days ago and sometimes I'd restart the phone and it will fix it and show the actual percentage been charged. But now that isn't fixing it anymore. However, as mentioned before the battery is actually being charged. So let's say it's stuck in 11% and I charge it for a few hours. Then I can use the phone for hours without going below 11%.. but how annoying when it gets there and all of a sudden you are running out of battery ?
Charging with original charger/cable. Do you guys think it might have to do with the turbopower feature?
Has anyone found a solution to this? I'm still under warranty for two more months. But it's always a pain to deal with warranty, you know no phone for a week or more... It would be nice if it can be fixed without going through warranty.