Hello Everyone,
I've been having this issue for a while (4.2.1 and 4.2.2) where web pages/images/streaming audio simply stop loading at random. Data Arrows stop and about 20 seconds later, it may finally load. The progress bar in chrome freezes during this. Refreshing the page loads the content instantly. Pandora/Slacker typically require a song skip to resume play.
The most reliable way to replicate is browsing imgur gallerys where it happens almost every 5th image. Moving around the city produces the same problem and AT&T says everything is fine on their end. APN settings are correct as well as seeing above average speed tests on HSPA+.
I've tried searching on several popular Nexus 4 forums and found no reports of this problem.
It does not occur on Wireless, only Mobile data.
Does anyone else have this problem (radio to blame) or is my phone possibly defective?
Wiping the device clean and flashing 4.2.2 stock produces the same results.
Monoxcide said:
Hello Everyone,
I've been having this issue for a while (4.2.1 and 4.2.2) where web pages/images/streaming audio simply stop loading at random. Data Arrows stop and about 20 seconds later, it may finally load. The progress bar in chrome freezes during this. Refreshing the page loads the content instantly. Pandora/Slacker typically require a song skip to resume play.
The most reliable way to replicate is browsing imgur gallerys where it happens almost every 5th image. Moving around the city produces the same problem and AT&T says everything is fine on their end. APN settings are correct as well as seeing above average speed tests on HSPA+.
I've tried searching on several popular Nexus 4 forums and found no reports of this problem.
It does not occur on Wireless, only Mobile data.
Does anyone else have this problem (radio to blame) or is my phone possibly defective?
Wiping the device clean and flashing 4.2.2 stock produces the same results.
Click to expand...
Click to collapse
Ive been having this same problem. When my phone is on wifi data works fine but sometimes when i am using cellular data my data will cut out just like yours. Im on ST with AT&T and i think it has a lot to do with their network not so much your phone.
Android802 said:
Ive been having this same problem. When my phone is on wifi data works fine but sometimes when i am using cellular data my data will cut out just like yours. Im on ST with AT&T and i think it has a lot to do with their network not so much your phone.
Click to expand...
Click to collapse
I'm having the problems. It's specially obvious when sending a Whatsapp message. It sits idle for a while then eventually the message gets sent.
+1 I often need to refresh Web pages and such to get them to fully load even with perfect h+ data. I'm also on att with Straight Talk, wonder if anyone knows of a fix.
Nexus 4
ATT Straight Talk $45/mo
running xylon nightlies 4.2.2 franco r83
^(subject to change often)^
I had an much higher amount of occurrences when I was originally on Straight Talk AT&T. Porting over to true AT&T resolved a lot, but they still exist.
This leads me to believe it may just be AT&T's network, but wouldn't other phones experience the same? None of my other friends on AT&T (with different phones) have experienced this or they simply don't notice.
I get the same problem as well. It also happened on my inspire when I was using that a couple years ago. Never could figure out why. I guess its a network issue.
Sent from my Nexus 4 using Tapatalk 2
If you are using an AT&T mvno or using prepaid AT&T, this is normal.
AT&T prioritizes postpaid traffic over prepaid.
Even happens on all iPhone models I've owned. (3gs, 4s, and 5)
Sent from my Nexus 4 using Tapatalk 2
Has any one noticed the latency of the WiFi radio after the update,
i sent back my first 6P because i figured it was a bad radio.
Negative it was the update
Test for it by doing this:
Launch play store with with the Cell Radio turned off, and watch the load time on the icons for everything, under NORMAL operation they should be bullet fast and when you scroll to unloaded apps it should "almost instantly propagate"
IF it takes more than 2 seconds obviously you are having the problem as well.
Try this in reverse with the Cell on and WIFI off. On cell it will be bullet fast
I dont know why no one has found this bug yet
I think they M build fixes something with wifi but don't hold me to that 100% I remember reading it somewhere if I remember correctly.
Sent from my Nexus 6P using Tapatalk
NOPE still sluggish.
bet you 5 bucks you extract the radios from 89d and it works like a mutha fuhhuhhh
Weldzor said:
Has any one noticed the latency of the WiFi radio after the update,
i sent back my first 6P because i figured it was a bad radio.
Negative it was the update
Test for it by doing this:
Launch play store with with the Cell Radio turned off, and watch the load time on the icons for everything, under NORMAL operation they should be bullet fast and when you scroll to unloaded apps it should "almost instantly propagate"
IF it takes more than 2 seconds obviously you are having the problem as well.
Try this in reverse with the Cell on and WIFI off. On cell it will be bullet fast
I dont know why no one has found this bug yet
Click to expand...
Click to collapse
I don't notice any latency with the Play Store, it loads in a couple of seconds, and I have a pretty slow internet connection. I experience some pretty bad issues with Chrome though, it won't load pages at all sometimes, I mainly experience this on XDA (in saying that though my Chrome usage is 99% XDA).
Still Latent as all hell, i counted a good 20 seconds before it started to download the speedtest.net app. this is really starting to piss me off
Mine doesn't seem to have any latency but my WiFi DL speeds sit around 170-200mbs with my AC5300 router. I don't have any issues on slower networks either running the M build.
im going to flash the first factory image and see if that does it
ill report back
I had this issue and it was super frustrating. The Play Store wouldn't even load unless I switched it to LTE.
Turns out 6.0.1 fixes it!
Now that I've got the Moto X Pure Edition activated, I've been able to work out some of the kinks inherent using it as a daily driver. One noteworthy issue that remains is an odd bug where the device will completely lose connection to the Internet on both a WiFi and cellular data connection, usually after transitioning between types of connections. When this happens, an exclamation point is displayed next to the icon representing whichever connection is currently active and nothing is able to transmit data to or from the Internet or even my local network.
Rebooting the device always fixes the problem, but this issue is materializing a bit too often for my liking, which is usually once every time that I return to a WiFi network after being disconnected from one for some time (more testing may have to be done to confirm exactly what triggers it).
The device is running the stock rom (rooted) and the stock kernel along with the usual tweaks (ad-blocking, Xposed framework, audio fixes, etc.). Anybody seen this before or know what might be causing it?
UPDATE (3/1/2017)
Figured it out! The problem appears to have been caused by my failure to whitelist certain applications in PowerNap. After following the instructions found in the Moto X Pure Edition power optimization thread, the problem appears to have vanished. I don't know if it was the Google Services Framework, JavaTcmdHelper, Android System, or some combination of those that needed to be whitelisted, but the problem has vanished. At least one of those must be responsible for verifying the validity of an Internet connection in sleep mode, which would cause the device to become confused when it would wake up with a different connection that it hadn't verified (that's my theory at least).
At any rate, it is no longer an issue.
Update (Later on 3/1/2017)
Well, it looks like it might not be fixed so well after all. A couple hours after arriving home today, I went to use the device and saw the dreaded "!" next to the network indicator. Still, two days is longer than it's ever lasted before. I've cleared the cache and dalvik/ART cache to see if something in there might be gumming it up and will add another post to this thread if the problem returns.
Still an issue
Looks like it might not be fixed after all. I lost connection again the other day in a parking lot and once more today after getting home. Any ideas as to what could be causing this?
I just recently got my x pure. I've seen this issue on mine too.
Another one!
inkdaddy66 said:
I just recently got my x pure. I've seen this issue on mine too.
Click to expand...
Click to collapse
Interesting. Are you running the stock Rom? Rooted? Amplify/Greenify/PowerNap?
Bill720 said:
Interesting. Are you running the stock Rom? Rooted? Amplify/Greenify/PowerNap?
Click to expand...
Click to collapse
I'm unlocked and rooted. Running validus 7.1.1 ROM.
does your configuration look anything like this?
inkdaddy66 said:
I'm unlocked and rooted. Running validus 7.1.1 ROM.
Click to expand...
Click to collapse
That too is interesting. I'm running the stock Rom, (rooted) so we can probably eliminate that as a potential cause. Given how little reference there is to this on the web at large, the problem is probably caused by a common app or setting (or some kind of unfortunate combination) running on both of our phones.
All we need to do is figure out what kind of "unusual" stuff our devices have in common. I'll rattle off a list of software and settings that might be out of the ordinary or network-related; you tell me if you're running anything like it on your phone.
AdFree
A.R.I.S.E. audio
FolderSync
Ice Box (Motorola Update Service is the only frozen app)
TOTAL Wireless My Account App
Pebble, MyTracks, and Pebble MyTracks
SlingPlayer (this one sometimes wakelocks)
Titanium backup (I tried restoring some WiFi access points once, but it didn't work)
Xposed Framework with Amplify, Greenify, and Power Nap installed and configured as instructed in the Moto X Pure Edition battery life guide thread OP. I've also got MinMinGuard and YouTube AdAway.
As far as settings go, I've not got much in the way of unusual configurations. I enabled the system UI tuner to get the battery percentage and the extended developer options to try out multi-window, (and to change the animation scales to .5X) but everything in there is still pretty much stock.
Does your configuration have anything in common with mine?
Close, but no cigar
It got almost 8 days this time before it happened again. I thought that maybe switching to the legacy DHCP client had done the trick, but that was apparently not the case. Any ideas as to what could be causing the issue or how to fix it?
Or, if you're having the same problem, can you look at my list in the previous post and tell me if any of the software or settings are similar so that we can narrow down the cause?
I have had this problem appear about three times over my 13 months of ownership and all three times was when my bootloader was still locked (obviously running stock not rooted). Never found a solution except to reboot.i only unlocked and rooted my device about a month ago.
Anything familiar?
aybarrap1 said:
I have had this problem appear about three times over my 13 months of ownership and all three times was when my bootloader was still locked (obviously running stock not rooted). Never found a solution except to reboot.i only unlocked and rooted my device about a month ago.
Click to expand...
Click to collapse
Interesting. Between that, my findings, and the fact that @inkdaddy66 was having the problem on a non-Motorola Rom, I want to think that we can eliminate the Rom software as a cause. Did you see any familiar software on my "potential troublemakers" list up in post 6? I'm thinking that if we can find a common program or workflow, then we'll be able to narrow down the cause of the problem.
In the meantime, I'll try posting in the general Android troubleshooting forum here on XDA and see if anybody there has seen the problem or has any troubleshooting tips.
Bill720 said:
Interesting. Between that, my findings, and the fact that @inkdaddy66 was having the problem on a non-Motorola Rom, I want to think that we can eliminate the Rom software as a cause. Did you see any familiar software on my "potential troublemakers" list up in post 6? I'm thinking that if we can find a common program or workflow, then we'll be able to narrow down the cause of the problem.
In the meantime, I'll try posting in the general Android troubleshooting forum here on XDA and see if anybody there has seen the problem or has any troubleshooting tips.
Click to expand...
Click to collapse
Nothing used from your list except system UI tuner when I experienced the problems. That would leave either a ROM and/or hardware issue IMO.
Cause and effect differential diagnosis
aybarrap1 said:
Nothing used from your list except system UI tuner when I experienced the problems. That would leave either a ROM and/or hardware issue IMO.
Click to expand...
Click to collapse
Hmmm... That's also interesting, but I just don't see how system UI tuner could be harming anything. Do you have any other apps or settings at all that you think could be causing the issue?
If this were anything other than my primary, I'd hard reset and troubleshoot that way, but I don't exactly have the time to pull the rug out of an otherwise-working setup right now, so this is going to have to be done the hard way (or, in the case of hardware glitch, lived with).
At any rate, I discovered a new symptom earlier in the week. This time, Internet connection was lost, but only for WiFi, so the connection would actually fall back to Cellular and still continue to work. As before, toggling the connection had no effect, but rebooting the device "fixed" it. I thought maybe it was a fluke, since we'd had an AP hiccup over the weekend, (I refuse to reboot that thing because I'm going for an uptime record) but it happened again on Wednesday, so I'm not sure what to make of it.
Side-issue aside, I'm beginning to wonder if it's some kind of combination of network behavior and usage pattern that brings the issue about. It seems like if I stay within range of the WiFi network, no issue develops, but if I move out of its coverage and don't touch the phone for a while, that allows for ideal conditions under which to replicate the problem (sometimes). I haven't nailed down a consistent pattern yet, but the problem does emerge more often when I'm returning home than at other times. Any thoughts?
Update (3/24/2017; 12:32PM)
Scratch that last part about the issue only being triggered upon "arriving home." The problem happened again this morning, in the same general area. First, no WiFI, then, after resetting the connections, no cellular either. I captured a LogCat before rebooting this time though. Anyone want to take a crack at sifting through that to see if it offers any clues?
I lose cellular data, from time to time, I don't kow if I'm losing WiFi capability also, because I'm on the road when this happens.
It takes a reboot or switching in and out of airplane mode to regain data.
I have had this happen on TruPureXMM ROM and stock-rooted Marshmallow.
I have not spent much time on stock-unrooted, so i don't know if it would happen then, also.
Possible fix
Just to follow up on this again, I have finally reached the eighth day of uptime without the problem materializing, which is the longest that I was able to go before without it happening. This time, I went in to the developer options and disabled "Cellular data always active." I'd give it another couple days to know for sure, but if this sticks, then I think we might've found the fix!
pizza_pablo said:
I lose cellular data, from time to time, I don't kow if I'm losing WiFi capability also, because I'm on the road when this happens.
It takes a reboot or switching in and out of airplane mode to regain data.
I have had this happen on TruPureXMM ROM and stock-rooted Marshmallow.
I have not spent much time on stock-unrooted, so i don't know if it would happen then, also.
Click to expand...
Click to collapse
If your trouble is isolated to just one connection and/or cycling the connection brings it back, then the issue you are experiencing is unrelated to the one described in this thread.
Bill720 said:
Just to follow up on this again, I have finally reached the eighth day of uptime without the problem materializing, which is the longest that I was able to go before without it happening. This time, I went in to the developer options and disabled "Cellular data always active." I'd give it another couple days to know for sure, but if this sticks, then I think we might've found the fix!
If your trouble is isolated to just one connection and/or cycling the connection brings it back, then the issue you are experiencing is unrelated to the one described in this thread.
Click to expand...
Click to collapse
Cellular data always active should never be on (it's disabled in stock rom), except if you have VoLTE only with no fallback to 3G or 2G (Jio is the only provider that comes to mind, but this phone doesn't support their service anyway) or otherwise unusual scenarios I can't really think of.
Huh, and CELLULAR DATA ALWAYS ACTIVE (for faster network switching) sounds like such a good thing.
Mine was selected on.
My loss of data happens in the same spot, usually, but is not leaving wifi. Perhaps it is a tower to tower handoff spot.
I turned it off. Time will tell.
Thanks, fellas!
pizza_pablo said:
Huh, and CELLULAR DATA ALWAYS ACTIVE (for faster network switching) sounds like such a good thing.
Mine was selected on.
My loss of data happens in the same spot, usually, but is not leaving wifi. Perhaps it is a tower to tower handoff spot.
I turned it off. Time will tell.
Thanks, fellas!
Click to expand...
Click to collapse
Always on is not necessarily a good thing. Reality is that when you lose or turn off WiFi, mobile data should only be delayed only by a second or two. There is no real benefit to having it on except for maybe VOLTE.
pizza_pablo said:
Huh, and CELLULAR DATA ALWAYS ACTIVE (for faster network switching) sounds like such a good thing.
Mine was selected on.
My loss of data happens in the same spot, usually, but is not leaving wifi. Perhaps it is a tower to tower handoff spot.
I turned it off. Time will tell.
Thanks, fellas!
Click to expand...
Click to collapse
Actually, it's a battery killer more than anything else... It keeps cellular data active even when on WiFi.
It is possible it's a tower thing though. I have noticed at this one hotel I stay at frequently people tell me they call and it rings or just goes to voicemail even though I have good signal. After investigating it a bit, I'm in a spot that has nearly identical signal strength from 3 towers and it's a metro area so there are 4+ bands accessible... I've seen times watching LTE Discovery where it keeps switching bands and towers for 30 to 120 seconds or so, like it can't make up it's mind what to talk to because it's confused, then it locks on for a while before it starts it's cycle again. During those cycles I think is when people can't call me, can't really say if it affects internet or not since I tend not to use my phone too much in the evenings when I'm on the road (usually on laptop).
Uptime record, but... it's back
acejavelin said:
Cellular data always active should never be on (it's disabled in stock rom), except if you have VoLTE only with no fallback to 3G or 2G (Jio is the only provider that comes to mind, but this phone doesn't support their service anyway) or otherwise unusual scenarios I can't really think of.
Click to expand...
Click to collapse
Interesting. I thought for sure that I had the default settings checked in there, but maybe I did change it early on and just forgot. Either way, waiting an extra five seconds to establish a data connection isn't that huge of a deal for me, so I'll leave it off anyway in exchange for battery life when the signal's poor.
At any rate, however, the problem has returned. I was just a few hours short of 9 days of uptime and really thought that I was out of the woods with this problem, but it has returned once again upon returning into range of the home access point. Looks like we're back to the drawing board on this one.
pizza_pablo said:
Huh, and CELLULAR DATA ALWAYS ACTIVE (for faster network switching) sounds like such a good thing.
Mine was selected on.
My loss of data happens in the same spot, usually, but is not leaving wifi. Perhaps it is a tower to tower handoff spot.
I turned it off. Time will tell.
Thanks, fellas!
Click to expand...
Click to collapse
So you're having the same problem too? That makes at least four of us now. Do you mind sharing what Rom and flashed tweaks (Xposed Framework, A.R.I.S.E. audio, root, etc.) you're using as well as any unusual software or settings? Anything in common with my list on page 1?
Bill720 said:
So you're having the same problem too? That makes at least four of us now. Do you mind sharing what Rom and flashed tweaks (Xposed Framework, A.R.I.S.E. audio, root, etc.) you're using as well as any unusual software or settings? Anything in common with my list on page 1?
Click to expand...
Click to collapse
I think we've established that my issue is different, but it has occurred on TruPureXMM and stock but rooted Marshmallow, both with Substratum, Xposed (Gravity Box only) and Viper Atmos.
Same as you =Titanium Backup
*another* new strategy (sigh)
For this week's shot in the dark, I'm going to try manually switching WiFi off before I leave anyplace covered by an access point. Since the problem seems to occur most often when connected to WiFi or when connecting to it, maybe this will make some kind of a difference.
pizza_pablo said:
I think we've established that my issue is different, but it has occurred on TruPureXMM and stock but rooted Marshmallow, both with Substratum, Xposed (Gravity Box only) and Viper Atmos.
Same as you =Titanium Backup
Click to expand...
Click to collapse
I see now; my mistake.