Proximity sensor stays in "close" position - Nexus 6P Q&A, Help & Troubleshooting

Nexus 6p, unlocked bootloader and running 8.1DP.
Whenever I make a call and put the phone to my ear the screen turns off and never comes back on. I tested the sensor with the device info app and I the sensor stays in the "close" position when engaged untill the app is restarted.
I did some research and I found that some users had this issue with the Nougat update but no relevant solutions were found and the 7.1.1 update fixed the problem.
I would like to avoid factory reset or locking the bootloader if possible.
Can anyone think of a possible solution?
I tried the Proximity sensor reset app from the play store and that does absolutely nothing.
EDIT: Stable 8.1 doesn't fix the issue, even after clean install and manual flash and wipe.

I'm on SuperXe 8.0 Oreo built and it works flawlessly. I remember having that issue on nougat ROMs use to drive me nuts. Every time I needed the keypad I had to fight to get the screen back on. ?

Not a factory reset. Manually wipe the phone and apply the latest 8.0 image.

So after manually flashing the 8.0 image everything worked. I thought id give 8.1 DP2 a shot and I wiped and flashed this manually. It worked during the restore but stopped working after all my apps were back, so I thought it may be an app that's causing the problem. Strated in safe mode, issue is still there. I guess Ill just have to wait for the stable 8.1 release. If anyone else is facing the issue please post here.

Related

[Q] Nexus 4 bootloop after official 4.3 OTA

Hi!
I just bought a Nexus 4 with broken touch screen which I replaced myself.
After I replaced it, I decided to start fresh and updated the device directly to stock 4.4 using fastboot commands and got stuck in bootloop (4 circles going on for hours).
Then I tried different factory images and managed to boot under official Android 4.2.2 and it worked flawlessly until I tried to update with 4.3 OTA (with radio .83)
I found out that downgrading radio from .83 to .48 (or .53) allows the device to boot under Android 4.3.
I'm now stuck at this stage because the same trick does not work after 4.4 OTA (from 4.3).
The issue seems to be acknowledged by Google but they don't seem to have an official software fix for it since they only go for a replacement.
I'm considering an RMA but since I replaced the screen myself, I'm facing the risk to be charged 200€ if my warranty gets void (if they really control the device as they say).
Anyone managed to fix this issue? It seems to be linked to the radio (can't go further than radio .48 / .53)?
Just found out that the jack/proximity/light sensor wasn't properly connected, probably after the screen replacement. It now boots under 4.4.2
Found people with the same issue on this thread : http://forum.xda-developers.com/showthread.php?t=2595283
Just ended up reading it but my researches did not drive there earlier.
To conclude, bootloop under 4.3 and 4.4 can be related to a faulty (or just disconnected) sensor.
neoantho said:
Just found out that the jack/proximity/light sensor wasn't properly connected, probably after the screen replacement. It now boots under 4.4.2
Found people with the same issue on this thread : http://forum.xda-developers.com/showthread.php?t=2595283
Just ended up reading it but my researches did not drive there earlier.
To conclude, bootloop under 4.3 and 4.4 can be related to a faulty (or just disconnected) sensor.
Click to expand...
Click to collapse
I confirm my nexus also bootloops on android version >= 4.3.0 due to faulty sensor.
Basis of conclusion:
My nexus 4 also started bootloop suddenly. I tried installing 4.4.2 and even 4.3 from factory images but everytime it stuck at boot animation. The only version currently working is 4.2. I always used a software called smart cover but it started mus-behaving. so i downloading phone tester and proximity sensor finder from play store, both the programs told me they were waiting for sensor/they did not get data from proximity and light sensor.
Question:
is there any way to update to 4.4.2 without being stuck at bootloop without replacing the sensor?
thanks in advance!
varun037 said:
I confirm my nexus also bootloops on android version >= 4.3.0 due to faulty sensor.
Basis of conclusion:
My nexus 4 also started bootloop suddenly. I tried installing 4.4.2 and even 4.3 from factory images but everytime it stuck at boot animation. The only version currently working is 4.2. I always used a software called smart cover but it started mus-behaving. so i downloading phone tester and proximity sensor finder from play store, both the programs told me they were waiting for sensor/they did not get data from proximity and light sensor.
Question:
is there any way to update to 4.4.2 without being stuck at bootloop without replacing the sensor?
thanks in advance!
Click to expand...
Click to collapse
Did you find a solution?
Not yet. I will definitely post if I am able to find one. Researching on the topic currently.
I've got the same problem with 4.3 bootloop. Could this be fixed with custom rom?
Try flashing 4.2.2 rom - custom or stock
I'm with 4.2.2... and that's not what I asked. I want 4.4.2. Is it possible to load custom kit kat with this kind of sensor problems?
Update:
I have been trying to update nexus. I tried to install radio version 98 and bootloader from 4.4.2 version to android 4.2.2 without updating system image. it works. so i think basically the issue is with the system image itself. looking for the patched system image now or a developer who can patch system image to ignore the faulty sensors.
varun037 said:
Update:
I have been trying to update nexus. I tried to install radio version 98 and bootloader from 4.4.2 version to android 4.2.2 without updating system image. it works. so i think basically the issue is with the system image itself. looking for the patched system image now or a developer who can patch system image to ignore the faulty sensors.
Click to expand...
Click to collapse
I'm on 4.3 and the sensors dont work ... the proximity, gyro... nothing works... any solution?
Hello friends, i have a similar problem.
I went to replace the glass and warmed him a lot and damaged the lcd. I bought a complete lcd with touch, but when installing it the cel came in infinite boot, Flashed the 4.2.2 and booted but sensor is working by testing q I did for an app, the problem is they do not find my network and baseband ta as unknown, been through the radio's 4.2.2 (the version I am now). the motherboard was not with the screen when I get heated to the glass, were in housing with the display flex earpiece with proximity sensor and flex usb that has the microphone and led, everything is normal, the LED only that does not work. One would like some light please. I thought about buying the flex usb to see if it resolves, but does not want to risk spending for nothing. Thank you very much!
Sorry for my english, I'm using google translator
Sorry to Disturb
Hello everyone I am very new to this area of computing (and this forum). However I have still ended up in the same hole as you guys are describing although it happened for a completely different reason. (BTW: I am rooted)
one day I tryed to play the android game NOVA 3 on my Nexus 7 on the highest graphical setting so I went and researched how to do this. I was pointed towards some kind of app called 'ChainFire 3D', Once I pressed the install button inside this app the Nexus 7 switched off and the next time I tried to turn it on I got the X logo of death (boot loop). I then tried to enter recovery and I got the annoying 'no command' error. I cant seem to remember how I rooted this thing but I do have access to the fastboot stuff ONLY (inside cmd).
if there is anyone who has any idea how to go about fixing such an issue without wiping everything on my nexus could they please get back to me ASAP.http://forum.xda-developers.com/images/smilies/fingers-crossed.gif
Gloftking said:
Hello everyone I am very new to this area of computing (and this forum). However I have still ended up in the same hole as you guys are describing although it happened for a completely different reason. (BTW: I am rooted)
one day I tryed to play the android game NOVA 3 on my Nexus 7 on the highest graphical setting so I went and researched how to do this. I was pointed towards some kind of app called 'ChainFire 3D', Once I pressed the install button inside this app the Nexus 7 switched off and the next time I tried to turn it on I got the X logo of death (boot loop). I then tried to enter recovery and I got the annoying 'no command' error. I cant seem to remember how I rooted this thing but I do have access to the fastboot stuff ONLY (inside cmd).
if there is anyone who has any idea how to go about fixing such an issue without wiping everything on my nexus could they please get back to me ASAP.http://forum.xda-developers.com/images/smilies/fingers-crossed.gif
Click to expand...
Click to collapse
You might be able to re install your android without clearing user data. Try to flash the device with Google provided factory images without the reset tag.
FEW
varun037 said:
You might be able to re install your android without clearing user data. Try to flash the device with Google provided factory images without the reset tag.
Click to expand...
Click to collapse
Thanks for the quick responce. Could you please describe in more detail what exactly you mean and how I would go about doing this because I only vagely know what you mean by flashing.http://forum.xda-developers.com/images/smilies/confused.gif
Gloftking said:
Thanks for the quick responce. Could you please describe in more detail what exactly you mean and how I would go about doing this because I only vagely know what you mean by flashing.http://forum.xda-developers.com/images/smilies/confused.gif
Click to expand...
Click to collapse
Follow this. It has the reset flag removed and will not wipe your data
http://forum.xda-developers.com/showthread.php?p=53176897
Sent from my Nexus 5 using XDA Free mobile app
Hi,
I am facing the same issue .. Nexus 4 is stuck at boot loader after screen replacement .. is there any solution that I can follow to resolve this .
Regards,
Ripu Daman
The same problem with me, i did replaced my phone screen. I didn't notice that could damaged the phone. :crying:
so, theres no way to solve ??
Only way is to downgrade the os version to 4.2.2 and stay there.
nexus 4 stuck at boot loop.
Hi guys i have the same problem as you are describing, o got a nexus 4 android 4.2.2 JQRW build I've flashed it from all different ways and i just got flash cm10.2 and carbon rom but only stuff jeallybean and as someone said here i used adb sideload to push the update 4.3 and got stuck at the boot but i flash the radio 84 to 48 and my phone boot Fine but i am stuck at jeallybean yet and i want chroma rom android 7
---------- Post added at 03:00 AM ---------- Previous post was at 02:56 AM ----------
Please we need a wise man to fix this problem. I am tired of flashing stock img and custom ron for nothing.

A very unusual issue with the fingerprint scanner

I've had my phone for a few months now
I flashed the Skydragon 6.0.1 ROM yesterday and I wanted to move back to 5.1.1
So I did, I flashed the TWRP for 5.1.1 and I flashed the Stock OOS 2.2.0
But now, my home button works and Im able to register my fingerprint but after I selected use fingerprint to unlock it doesn't unlock
I've tried every solution on the Internet such as
1) Force stop com.oneplus.fingerprint and hard reset
2)Use software nav buttons
3)Factory reset
Nothing seems to work
I love the fingerprint feature in the OP2
Someone please help me out.
When I dialled *#808# and checked the finger print auto test and it said PASS
So Im sure its not a Hardware error
You should probably flash the old modem back. Can you please get into the security settings inside settings and tell me if you have a force close. If you get a force close you have to flash the old modem.
By saying modem I mean firmware. You can find it in OnePlus 2 Android development > taker18's cyanpop's second post.
Or in blissmallow thread second post.
Sent from my ONE A2003 using Tapatalk
I have the exact opposite issue. My FPS works with all ROMs except H2OS 6.0.1. Let me know if you find a solution. Might help me fix my problem.
kane1234 said:
I've had my phone for a few months now
I flashed the Skydragon 6.0.1 ROM yesterday and I wanted to move back to 5.1.1
So I did, I flashed the TWRP for 5.1.1 and I flashed the Stock OOS 2.2.0
But now, my home button works and Im able to register my fingerprint but after I selected use fingerprint to unlock it doesn't unlock
I've tried every solution on the Internet such as
1) Force stop com.oneplus.fingerprint and hard reset
2)Use software nav buttons
3)Factory reset
Nothing seems to work
I love the fingerprint feature in the OP2
Someone please help me out.
When I dialled *#808# and checked the finger print auto test and it said PASS
So Im sure its not a Hardware error
Click to expand...
Click to collapse
I had the same problem. Do a wipe then flash this it worked for me
https://drive.google.com/file/d/0B97c1b2UXMxCZkh3T0VzSmlCWms/view?usp=docslist_api
Sent from my ONE A2003 using Tapatalk
Thanks guy, I fixed the problem by flashing a persist.img

Home button not working at all (tried several fixes)

(Edit 1) Found a fix already! Read post 2!!!
Hello there,
I've been having a OnePlus Two since 4 months already, and had like 2 or 3 home button not working issues.
They used to fixed by themselves after a couple of days of not working, but not this last time.
I tried already the reinstalling system (after formatting system via TWRP), clean it several times, hard reset (hold power button for more than 20 seconds), complete drain battery and fully charge it again, force stop fingerprint service, take out the tempered glass screen protector, and none of those solutions worked.
I here attach (copy the link, can't upload a video directly to this post) a video in which you can see that whenever I power on the screen (still locked), the home button works for several times, but as soon as I unlock it (pattern lock) it stops working. This makes me think that the problem is software, not hardware, but as I said before, already tried reinstalling OOS 3.0, wiping system, cache, data, internal storage, etc.
I compressed the video so it wouldnt be too big, but quality is good enough, just rise the volume so you can listen to the "vibration" that the home button produce.
Any help would be appreciated.
Sincerely,
Daniel Castro
Fix for the issue!
Forum people, I found a fix!
Ok, the solution for making the home button work again (with fingerprint sensor) is the following.
-Factory reset while in OOS 3.0
-Set up everything up and then reboot into fastboot mode
-Install OOS 2.1 via fastboot (you will need to search the forums for it)
-Set up everything up and try to set up fingerprint (it wont work)
-Copy OOS 3.0 (Beta) in the root of the phone
-Reboot into stock recovery and flash OOS 3.0 (beta)
-Factory reset it and set up everything again
-Voila!
Feel free to try this method and reply to this threat or P.M. me for any help.
Sincerely,
Daniel Castro
I have the same problem
Tomorrow i'll try your method
I've posted a questione about this issue,
I think the One plus team should find a solution to this problem that afflict many users
Also, don't forget to rotate your phone 720 degrees, counter clock wise! ? hocus pocus....
DCastro555 said:
Forum people, I found a fix!
Ok, the solution for making the home button work again (with fingerprint sensor) is the following.
-Factory reset while in OOS 3.0
-Set up everything up and then reboot into fastboot mode
-Install OOS 2.1 via fastboot (you will need to search the forums for it)
-Set up everything up and try to set up fingerprint (it wont work)
-Copy OOS 3.0 (Beta) in the root of the phone
-Reboot into stock recovery and flash OOS 3.0 (beta)
-Factory reset it and set up everything again
-Voila!
Feel free to try this method and reply to this threat or P.M. me for any help.
Sincerely,
Daniel Castro
Click to expand...
Click to collapse
Will it erase my internal storage during that fast boot step? So I can backup all my data.
Sent from my ONE A2003 using Tapatalk
these fixes are all coincidences... we need to request a definitive fix from One plus team if is a software issue.
LOL9988 said:
Will it erase my internal storage during that fast boot step? So I can backup all my data.
Sent from my ONE A2003 using Tapatalk
Click to expand...
Click to collapse
It will erase everything, make a backup before starting the process.
faustin95 said:
these fixes are all coincidences... we need to request a definitive fix from One plus team if is a software issue.
Click to expand...
Click to collapse
Most probably hardware design fault, solution would be to redesign the phone and release a fixed design, will probably not happen unless oneplus3 is the solution.
And I second that it's just coincident behind these back and forth flashing of firmwares "solving" it, almost religious. But what are people to do when oneplus is not a company that takes responsibility for they're mistakes.
pitrus- said:
Most probably hardware design fault, solution would be to redesign the phone and release a fixed design, will probably not happen unless oneplus3 is the solution.
And I second that it's just coincident behind these back and forth flashing of firmwares "solving" it, almost religious. But what are people to do when oneplus is not a company that takes responsibility for they're mistakes.
Click to expand...
Click to collapse
If it works, its worth a try . And yeah, but we are not in any OnePlus Forum, neither debating about if they are gonna do anything about their own issue, we are trying to fix what an irresponsable company wont.
can we make together an official request to one plus to give us an answer or explanation about this? a lot of users are facing this issue, it's not normal
This is my second opt I bought that this problem has happened
sorry for my english
I had also tried lot of things but home button is not responsive at all.. H2os,exodus,oxygen 2.1 ,3.0 same everywhere
---------- Post added at 04:01 AM ---------- Previous post was at 03:59 AM ----------
Error is: when i open fingerprint setting
Enrollment not working try differnt finger or try again ... Nd fingerprint autotest not starting also
i've turned to stock i've updated to oxygen 3.0 bet and the button worked again
i think rooting installing twrp and installing different roms may be the cause of this issue
faustin95 said:
i think rooting installing twrp and installing different roms may be the cause of this issue
Click to expand...
Click to collapse
Unfortunately that is not the case, it's a hardware design bug.
However you can f-k up your finger scanner by damage your persistant-partition if you flash up and down between different ROM/bootloader revisions. But it's easily fixed by flashing the image file for that partition again.
pitrus- said:
Unfortunately that is not the case, it's a hardware design bug.
Click to expand...
Click to collapse
it's a driver issue
faustin95 said:
it's a driver issue
Click to expand...
Click to collapse
50/50 moisture sensitivity and driver issue.
Home button has been working fine for a year, installed 3.0.1 today and suddenly home button only works in OOS 3.0.1. No longer works in CM 13, yet works fine in OOS 3.0.1. Definitely a driver issue.
Tried installing OOS 2.2.1, wiping, then installing Grarak's CM 13 and home button refuses to work. Wiped system, data, cache, installed OOS 3.0.1 and home button works again. Tried wiping again and installed CM 13, home button stopped working. Wiped and reinstalled OOS 3.0.1, home button works again.
Odd thing, my phone will only work with CM13 roms and OOS 2.2.0 or less for fps and home button. Nothing will fix or ever work.
For me, the home button stopped working for a short while on Graraks, then it just jumped back to life again and I haven't had any more home button blackouts after that. If it's a driver issue, it's an extremely intermittent one.
The fingerprint scanner has stopped working from time to time at lockscreen, but this is acceptable for an official hackjobb supported scanner until official sources are released ?
Need Help with this!
Hi everyone!
I have a OP 2 for more than one and a half years now and never had any issues with it(stayed stock...) until recently. I didnt update the phone to the latest version and was putting it off, and today in the afternoon when I tried to unlock my phone it said the 'Fingerprint hardware is not available' and after unlocking the phone with the pattern, it IMMEDIATELY LOCKS ITSELF BACK !!! after split second it just locks the screen while everything is working like connection, wifi, messages, notifications, etc. but due to this I cannot access anything on the phone, can't go to settings and switch to onscreen nav bar buttons, can't force stop/wipe cache the com.fingerprints.serviceext either, tried restarting it several times, downloaded the update but can't even install it because the phone just locks! I have no idea what would fix it and I am avoiding a full reset and wipe on the phone(also based on all i have read, dont think it would fix it anyways)
If anyone knows whats the problem or has dealt with it or knows someone who has, please help me out here on how to fix this and what to do. I did not root it or flash custom ROM's on it yet so literally dont know why it happened.
Thanks,
Max

Fingerprint sensor freaked out on CM12.1

Hi.
I've been looking for similar problem here but I've found nothing.
Here's my situation.
Stock rom
Unlocked bootloader, changed recovery to TWRP
Backed up stock rom, flashed CM13
*CM13 apps are crappy* Backed up CM13 and restored stock rom.
Current status: fingerprint sensor freaks out. I've came up to this in camera app as soon as it started to take billions of selfies (idiotic feature of taking picture by fingerprint sensor). Then checked if I can set finger pattern - not at all, ZUK started to take thousands of patterns and vibrating all the time. It's hard to explain, but it seems that sensor stucks in a loop that scan fingerprint and somehow founds it (even if ZUK is lying down untouched).
Best of all is that, when I restore CM13, sensor does fine as new, so it can't be strictly hardware issue, drivers perhaps?
The fact is I don't really need fingerprint scanner and best solution would be disabling it.
Any ideas how to do this? Or what really happened and how to restore its functionality?
macnow30 said:
Hi.
I've been looking for similar problem here but I've found nothing.
Here's my situation.
Stock rom
Unlocked bootloader, changed recovery to TWRP
Backed up stock rom, flashed CM13
*CM13 apps are crappy* Backed up CM13 and restored stock rom.
Current status: fingerprint sensor freaks out. I've came up to this in camera app as soon as it started to take billions of selfies (idiotic feature of taking picture by fingerprint sensor). Then checked if I can set finger pattern - not at all, ZUK started to take thousands of patterns and vibrating all the time. It's hard to explain, but it seems that sensor stucks in a loop that scan fingerprint and somehow founds it (even if ZUK is lying down untouched).
Best of all is that, when I restore CM13, sensor does fine as new, so it can't be strictly hardware issue, drivers perhaps?
The fact is I don't really need fingerprint scanner and best solution would be disabling it.
Any ideas how to do this? Or what really happened and how to restore its functionality?
Click to expand...
Click to collapse
You can try to delete /data/system/users/0/fpdata/user.db and /data/system/0/users/settings_fingerprint.xml. Then reboot.
Another possibility is to reflash stock rom, not restore backup!
I have also been through the same situation. Restoring the COS 12.1 will freak out the Fingerprint scanner and camera issue as well. The best option is to flash the Stock ROM COS 12.1.
Happened to me aswell.
I did this:
http://forum.xda-developers.com/zuk-z1/help/fingerprint-stopped-t3290228/post69030576#post69030576
macnow30 said:
Hi.
I've been looking for similar problem here but I've found nothing.
Here's my situation.
Stock rom
Unlocked bootloader, changed recovery to TWRP
Backed up stock rom, flashed CM13
*CM13 apps are crappy* Backed up CM13 and restored stock rom.
Current status: fingerprint sensor freaks out. I've came up to this in camera app as soon as it started to take billions of selfies (idiotic feature of taking picture by fingerprint sensor). Then checked if I can set finger pattern - not at all, ZUK started to take thousands of patterns and vibrating all the time. It's hard to explain, but it seems that sensor stucks in a loop that scan fingerprint and somehow founds it (even if ZUK is lying down untouched).
Best of all is that, when I restore CM13, sensor does fine as new, so it can't be strictly hardware issue, drivers perhaps?
The fact is I don't really need fingerprint scanner and best solution would be disabling it.
Any ideas how to do this? Or what really happened and how to restore its functionality?
Click to expand...
Click to collapse
You can't downgrade android version via backup because each Android version needs different firmware files so if you want to roll back from mm to lollipop you must flash the needed firmware files, you can do that flashing cos12.1 via twrp or fastboot.
Enviado desde mi ZUK Z1 mediante Tapatalk

Accelerometer Issue - Fix is to do factory recovery, but I am running TWRP and...

I just started having an accelerometer issue. Suddenly my device started vibrating and turning the flash light on and off. Turns out the accelerometer was triggering the flashlight gesture. It is also screwing up my ability to use my camera because it thinks my phone orientation keeps changing. The only fix that I have found online is to do a factory reset but I am running TWRP and Nougat flashable stock build from here: https://forum.xda-developers.com/g5-plus/development/twrp-flashable-stock-builds-t3813351
I have tried flashing a backup I have from a couple months ago but that didn't help. Any advice on how to proceed is greatly appreciated. I do want to move up to Oreo but haven't taken the plunge yet because I need to research the issues with IMEI disappearing or something to that effect. I will do some research and maybe try to re-flash the Nougat stock build that I am running and see if that helps, after I backup all data.
Fixed it. Downloaded the build i was using and flashed it and it resolved the accelerometer issue.

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