Database Users

verizon still missing on google play

im starting to get nervous as verizon is still not listed on google play ordering page... thats extremely scary knowing how verizon works.... yes ive seen the videos where they got some of the demos devices working by inserting a verizon sim card, but that doesnt make me feel any better

It works on Verizon out of the box. It's already been confirmed.

ive talked to a couple different reps on Verizon. made it very clear to them if Verizon decides not to carry this device in stores (subsidized contract) i will not stay with Verizon any longer. i will move to tmobile. they told me they would be getting device and confirmed the nexus 6 will work on Verizon, but no specific dates. IM SO IRRITATED with how companies handle these matters... Google has announced the phone, WHY KEEP SECRETS!?

anthonyg45157 said:
ive talked to a couple different reps on Verizon. made it very clear to them if Verizon decides not to carry this device in stores (subsidized contract) i will not stay with Verizon any longer. i will move to tmobile. they told me they would be getting device and confirmed the nexus 6 will work on Verizon, but no specific dates. IM SO IRRITATED with how companies handle these matters... Google has announced the phone, WHY KEEP SECRETS!?
Click to expand...
Click to collapse
I think it might be more of a later release than not carry it at all, which still sucks

They are pushing the Droid turbo, I predict a two month delay for Verizon.

journeyman73 said:
I think it might be more of a later release than not carry it at all, which still sucks
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Click to collapse
Still almost enough reason for me to leave verizon! lol
Two reasons they(verizon) could be delaying Nexus 6
1. Dont wanna hurt sales of droid turbo. (i believe this to be largest reason)
2. They wanna fiddle and add bloatware to the nexus
---------- Post added at 06:41 PM ---------- Previous post was at 06:39 PM ----------
Jfree3000 said:
They are pushing the Droid turbo, I predict a two month delay for Verizon.
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Click to collapse
Agreed, they spent way too much money on those James franco turbo commercials to release 2 top tier phones so close to eachother.

Droid Turbo now, Note 4 Edge on the 14th......we will be lucky to see a VZW N6 announcement in November, more likely just before Xmas
Announcing it now would dilute sales of those other devices. They are a business. The other carriers have one less flagship phone to spread sales across because the Turbo was a VZW exclusive.

Why not buy from Motorola when they release it?

So is anyone on Verizon gonna risk and order it if they get lucky enough to catch it on the play store? My problem is they r keeping Verizon off of the play store for a reason and I can't understand why other then that version isn't gonna work after all. I want to order it but just wondering if anyone else is gonna risk it.

i talked to a verizon rep and asked if they are gonna even be making an announcement of late nov early dec something atleast!? he said as of now no information can be said or none is available, i told him thats fine i guess but i only got 1 month left on my contract and was gonna get phone outright anyway so i would jump from verizon to att if i just get my phone before hand. He said no need for that the phone will be on vzw soon lol .....but no damn date or even month ballpark
---------- Post added at 04:27 PM ---------- Previous post was at 04:26 PM ----------
INCREMENTAL said:
So is anyone on Verizon gonna risk and order it if they get lucky enough to catch it on the play store? My problem is they r keeping Verizon off of the play store for a reason and I can't understand why other then that version isn't gonna work after all. I want to order it but just wondering if anyone else is gonna risk it.
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Click to collapse
im gonna just try to order it from playstore or preferably motorola, and if for some reason it cant be running on vzw ill just go to att store and get it going there

smalltownbird said:
Why not buy from Motorola when they release it?
Click to expand...
Click to collapse
Has it been confirmed that Motorola will be selling it? Sure they have the device on their site but that doesn't mean you can buy it from them. They have droid phones listed on their site as well but when you try to buy you're directed to VZW sales page. I hope that when you try to buy from Motorola it doesn't direct you to the Google play store.
I would like to use my moto credit for the N6

Mayze23 said:
Has it been confirmed that Motorola will be selling it? Sure they have the device on their site but that doesn't mean you can buy it from them. They have droid phones listed on their site as well but when you try to buy you're directed to VZW sales page. I hope that when you try to buy from Motorola it doesn't direct you to the Google play store.
I would like to use my moto credit for the N6
Click to expand...
Click to collapse
I cant find anywhere that they will. I think because the turbo is a Verizon exclusive it takes you there. The rest of the phones that are multi carrier all can be bought on their site

Just got off the phone with Google
Just got off the phone with Google due to my nasty email sent to them. Some rep called me apologize for the crappy pre-order that took place last week blah blah blah... Anyway she stated that they were informed today that Google has received a much larger stock of phones and pre-orders will take place tomorrow and last longer than 5 minutes. She also confirmed that Verizon is supported when purchasing a nexus 6 google play edition.

Only their own moto phones can be purchased from them. X,G & E. Technically the Nexus 6 is Google's phone. Then again HTC sells the N9 on their site. I guess we'll just have to wait and see

INCREMENTAL said:
So is anyone on Verizon gonna risk and order it if they get lucky enough to catch it on the play store? My problem is they r keeping Verizon off of the play store for a reason and I can't understand why other then that version isn't gonna work after all. I want to order it but just wondering if anyone else is gonna risk it.
Click to expand...
Click to collapse
I already got lucky and ordered from the play store. I'm not concerned one bit about it working on Verizon. It's been confirmed through Google reps, Verizon reps and those with a test unit. It'll be smooth sailing [emoji5]

2swizzle said:
Just got off the phone with Google due to my nasty email sent to them. Some rep called me apologize for the crappy pre-order that took place last week blah blah blah... Anyway she stated that they were informed today that Google has received a much larger stock of phones and pre-orders will take place tomorrow and last longer than 5 minutes. She also confirmed that Verizon is supported when purchasing a nexus 6 google play edition.
Click to expand...
Click to collapse
Really? Did she mention a time tomorrow?
Sent from my Nexus 5 using Tapatalk

charesa39 said:
Really? Did she mention a time tomorrow?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I asked the google rep that exact question and she responded "I don't know the exact time, but expect it to be early"

smalltownbird said:
I cant find anywhere that they will. I think because the turbo is a Verizon exclusive it takes you there. The rest of the phones that are multi carrier all can be bought on their site
Click to expand...
Click to collapse
Motorola confirmed on the day of the announcement that it would be sold on motorola.com.
motorola-blog.blogspot.com/2014/10/nexus-6-from-google-and-motorola-more.html

http://www.droid-life.com/2014/10/31/nexus-6-working-on-verizon-out-of-the-box/
check this

Mayze23 said:
Has it been confirmed that Motorola will be selling it? Sure they have the device on their site but that doesn't mean you can buy it from them. They have droid phones listed on their site as well but when you try to buy you're directed to VZW sales page. I hope that when you try to buy from Motorola it doesn't direct you to the Google play store.
I would like to use my moto credit for the N6
Click to expand...
Click to collapse
http://motorola-blog.blogspot.com/2014/10/nexus-6-from-google-and-motorola-more.html?m=1
I'm probably also going to go the moto credit route. At the bottom of the blog post it says:
"Nexus 6 will be available for pre-order through the Google Play Store in late October starting at $649. There are two colors to choose from - Midnight Blue or Cloud White - and two memory options - 32GB and 64GB. Nexus 6 will also be available on*motorola.com*and through carrier partners starting in November. You’ll hear from our carrier partners soon with additional pricing and availability information. In all, Nexus 6 will come to 28 countries across Europe, Asia-Pacific and North America starting later this year and as we head into Q1."

MotoCare

so I dropped my 1st replacement device from Motocare while away and hoped getting the 2/3 devices available through their program would be just as easy. Apparently not. my IMEI number did not match their system. Called my carrier who provided me one; also not showing. so after 5 days of shouting at various people to gimme my dang phone, they finally got it straight and were to advance my new one.
today i get an email theyre out of blue 32GBs. But theyre sending me a 64GB white one, which is what i originally targeted but couldnt get.
the lesson here is complain loud and someone may hear. or I just got lucky. either way Im stoked

After my 1st replacement I asked them to make sure they updated my IMEI. They said they would but I have my doubts. =(. Hope I never have to find out.

I just got all but 4 months of my moto care refunded to me because they apparently cancelled it without knowing why or telling me. Moto makes good devices, that's about where it stops with them.
Sent from my Nexus 6 using XDA Free mobile app

I find it ridiculous that MotoCare is only available to a Nexus 6 purchased directly from their site. Why are those purchased from a carrier not eligible? Why is the policy not consistent across all devices offered?

It took Moto about 4-5 months for them to update my Motocare IMEI. THey will do it, they are just SUPER slow at it.
---------- Post added at 05:27 PM ---------- Previous post was at 05:26 PM ----------
nhizzat said:
I find it ridiculous that MotoCare is only available to a Nexus 6 purchased directly from their site. Why are those purchased from a carrier not eligible? Why is the policy not consistent across all devices offered?
Click to expand...
Click to collapse
I bought my original from T-Mobile I was still able to buy Moto Care

i got the same deal without a hassel....turned in a blue 32gb and got a white 64gb yesterday....new in the box with the charger....instead of a referb

Motorola accidentally canceled my Moto Care and woudlnt let me buy it again. I fought them over it for 3.5 months and ended up being told "there's no way we can add it back" which really bothered me. I don't think I'll ever buy a Motorola phone with it again because their CS went south very fast and I have a direct number to their 'executive support office'

bamafan39 said:
i got the same deal without a hassel....turned in a blue 32gb and got a white 64gb yesterday....new in the box with the charger....instead of a referb
Click to expand...
Click to collapse
I just processed an advanced repair for my 64gb blue. It made me select my carrier and the rep insisted I wouldn't get a Verizon branded one because it was based on my unlocked one I purchased. I really hope that's the case lol.
And I don't think I'd be upset if they gave me a 64gb white instead of my blue one

[DISCUSSION] Note 7 Return Experience

Everything went smooth, got my loaner which was the crappy J7 and pre-ordered that other phone (cough) But when I checked my account I see they tried to play me! She removed my Jump 1.0 and put me on Jump 2.0 so I called 611 ASAP and got that changed back. Why the heck would I want to have to pay half of the device off before I can jump? The way it's setup now I get 2 upgrades a year. I always get one in May and then another in August which is only 3 months so I only make 3 payments on my phone and then I get to jump again. Got the HTC 10 in May, jumped to the Note 7 in August and T-Mobile pays off the $594 I owed on the HTC 10. I remember when I first got with T-Mobile I waited 9 months before my first jump so I'm guessing that's why I get a jump at 9 months, then again after 3 months but I like it like that.

I refuse to accept a crappy J7 phone as a substitute for the most expensive phone they had in their stores. I've spent the past six days either at the store, on the phone or on Twitter and have absolutely nothing to show for my effort.
Sunday, the store said they couldn't do anything, to call customer service. Monday I called and requested an S7 Edge. They ordered an S7 instead which was supposed to be shipped overnight. Tuesday when I didn't get the confirmation email, I went on Twitter. I told them I wanted an S7 Edge, and they told me that once the EIP is signed, it's a done deal. When the phone didn't show shipped Wednesday morning, back on Twitter. I again told them I wanted an S7 Edge. I finally got someone who said OK, we'll get you an S7 Edge, we'll stop UPS from delivering the S7 and we'll overnight it. Thursday came with no tracking information on the S7 Edge. Back on Twitter. I was told that the Edge would ship Thursday overnight. Today, no Edge. Come to find out they're out of them. One representative said to turn the Note 7 in at the store and pick any phone they have. The other wanted me to call a phone number to arrange for a loaner.
This has been the most focked up customer service experience in my life. I want to flame T-Mobile on every venue that I can.

when i did the same they literally called the 800# and handed me one of their personal cell phones and had me set up the exchange with corporate. I have my Note 7 until they send me both an S7 edge and the replacement Note 7. Once the replacement note 7 shows i have to return my old note 7. Really just means i have 2 phones for a while
------- Edit ------------------------
this is what they did in store
http://forum.xda-developers.com/tmobile-note-7/how-to/how-s7-edge-temp-phone-till-note7s-t3462542

mallman said:
when i did the same they literally called the 800# and handed me one of their personal cell phones and had me set up the exchange with corporate. I have my Note 7 until they send me both an S7 edge and the replacement Note 7. Once the replacement note 7 shows i have to return my old note 7. Really just means i have 2 phones for a while
------- Edit ------------------------
this is what they did in store
http://forum.xda-developers.com/tmobile-note-7/how-to/how-s7-edge-temp-phone-till-note7s-t3462542
Click to expand...
Click to collapse
She had a email with all the steps they were supposed to follow so I didn't argue but the J7 does suck lol. They have my account all screwed up now, and I have a balance of -$488 some how so I ain't gonna complain lol. But I would like to know how each T-Mobile store in my area (4 within a few miles of each other) only got 1-3 regular iphones each while the lines were around the building lol. This was the absolute dumbest launch for a phone I have ever seen.

Lancerz said:
She had a email with all the steps they were supposed to follow so I didn't argue but the J7 does suck lol. They have my account all screwed up now, and I have a balance of -$488 some how so I ain't gonna complain lol. But I would like to know how each T-Mobile store in my area (4 within a few miles of each other) only got 1-3 regular iphones each while the lines were around the building lol. This was the absolute dumbest launch for a phone I have ever seen.
Click to expand...
Click to collapse
If you had held out for the S7 or S7 Edge you would have been eligible for either a VR or a 256 gig SD card. You have a receipt and a ESIN because you essentially bought the loaner they're supposed to credit back when the replacements come in.
I already got the card with the Note 7. I want the VR.

My account is also all screwed up! I have a balance of almost $1000. not sure how that is, when my normal bill is around $240 and paid in full long before the due date.

With this fiasco tmobile ****ed up my bill somehow... Someway... So won't be putting my hands in any loaner. I got a note 7...it is a note 7 I will return. The funny part is I did a normal jump 1...first and last time I do that over the phone.
---------- Post added at 08:11 PM ---------- Previous post was at 08:09 PM ----------
Chr0nicDreamz said:
My account is also all screwed up! I have a balance of almost $1000. not sure how that is, when my normal bill is around $240 and paid in full long before the due date.
Click to expand...
Click to collapse
Call them... What I did they fixed that up and some screw up. Cause I was being billed for the note 5 still as well as the iPhone 6 I paid off... My bill went from 271 to 190 somehow

mgbotoe said:
With this fiasco tmobile ****ed up my bill somehow... Someway... So won't be putting my hands in any loaner. I got a note 7...it is a note 7 I will return. The funny part is I did a normal jump 1...first and last time I do that over the phone.
---------- Post added at 08:11 PM ---------- Previous post was at 08:09 PM ----------
Call them... What I did they fixed that up and some screw up. Cause I was being billed for the note 5 still as well as the iPhone 6 I paid off... My bill went from 271 to 190 somehow
Click to expand...
Click to collapse
I have a negative balance of 1300 bucks.. also odd

pcriz said:
I have a negative balance of 1300 bucks.. also odd
Click to expand...
Click to collapse
Mines the same way, but -649 instead of -1300. Called and they said it was the EIP refund for the n7 for when I got the s7e and it'll clear up on the next bill. If you had 2 n7's that makes sense, as it's double what mine is.
Sent from my SM-G935T using Tapatalk

toastido said:
Mines the same way, but -649 instead of -1300. Called and they said it was the EIP refund for the n7 for when I got the s7e and it'll clear up on the next bill. If you had 2 n7's that makes sense, as it's double what mine is.
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
I had 2 note 7s and my bill is sitting at $921. I told them they better fix it fast or I'll return all my equipment.
Sent from my SM-G930T using XDA-Developers mobile app

Went to exchange my Note 7 with the s7 edge (loaner) at my t mobile store. Before I went up there I called and asked if they have silver Note 7 for exchange and the girl said yes. Short story is I wait inline for 45 minutes just to hear that samsung never sent any silver phones. I called 3 other stores near me and NO ONE has silver, I also cannot exchange my silver for a black. WTF

My store would exchange my silver for blue (which I didn't want) but i decided to get it anyway. sat there my entire lunch hour and still didn't get to the desk. another store just hasn't got any yet. the third has them locked in the safe and won't sell/exchange them until they hear from "upper management" tried twitter and calling for support and was told that exchanges can only be done in store. oh and the other store I called said that I could exchange it, but i'd have to bring in the box, which i don't have, so that's nice. they sent me a survey for my call, that was a mistake.

you guys think you had a bad experience?
I have the original jump. I returned my note 7, I still show it on my EIP plan (so i'm still paying for it), my note 5 shows that i haven't returned it in time. Oh... and to top it all off who here got threatened for not returning the phone with the box?
https://www.youtube.com/watch?v=8SVHNc5UgaA

Not threatened but i had to go back and get it from home

apatcas said:
you guys think you had a bad experience?
I have the original jump. I returned my note 7, I still show it on my EIP plan (so i'm still paying for it), my note 5 shows that i haven't returned it in time. Oh... and to top it all off who here got threatened for not returning the phone with the box?
https://www.youtube.com/watch?v=8SVHNc5UgaA
Click to expand...
Click to collapse
According to Twitter TmobileHelp A box is preferred but they should still be able to help you. Ask for twitter public confirmation a box is needed in the store.
Confirmed. You are not required to have the box but the would prefer it.
T-Mobile Help ‏@TMobileHelp
@JohnLegere If you still have the original packaging, that's awesome. If not, we will accept the return of the device... 1/2
T-Mobile Help ‏@TMobileHelp
@JohnLegere ...regardless. *DanKing 2/2
They are very interested in knowing what store that was in Atlanta. lol

apatcas said:
you guys think you had a bad experience?
I have the original jump. I returned my note 7, I still show it on my EIP plan (so i'm still paying for it), my note 5 shows that i haven't returned it in time. Oh... and to top it all off who here got threatened for not returning the phone with the box?
https://www.youtube.com/watch?v=8SVHNc5UgaA
Click to expand...
Click to collapse
You should let corporate know and that Dumb ass should get fired.
As far as my return, I just returned my Note 7 yesterday for a refund. My account currently shows -747.50 and there is no EIP for the Note 7 on my account anymore. Now I just need to wait for everything to get squared away which T-Mobile is slow at doing. I too have the original Jump 1 plan and will be watching closely to make sure they don't screw it up. My Note 5 also shows that it was not returned but that is the only EIP I have now. Returning the phone was painless and the girl training the guy knew exactly what to do.

DeadPhoenix said:
According to Twitter TmobileHelp A box is preferred but they should still be able to help you. Ask for twitter public confirmation a box is needed in the store.
Confirmed. You are not required to have the box but the would prefer it.
T-Mobile Help ‏@TMobileHelp
@JohnLegere If you still have the original packaging, that's awesome. If not, we will accept the return of the device... 1/2
T-Mobile Help ‏@TMobileHelp
@JohnLegere ...regardless. *DanKing 2/2
They are very interested in knowing what store that was in Atlanta. lol
Click to expand...
Click to collapse
I don't personally keep the boxes if I don't plan to return the phone
---------- Post added at 04:12 PM ---------- Previous post was at 04:03 PM ----------
chipworkz said:
You should let corporate know and that Dumb ass should get fired.
As far as my return, I just returned my Note 7 yesterday for a refund. My account currently shows -747.50 and there is no EIP for the Note 7 on my account anymore. Now I just need to wait for everything to get squared away which T-Mobile is slow at doing. I too have the original Jump 1 plan and will be watching closely to make sure they don't screw it up. My Note 5 also shows that it was not returned but that is the only EIP I have now. Returning the phone was painless and the girl training the guy knew exactly what to do.
Click to expand...
Click to collapse
I did. Actually don't know if he got fired because the franchise store owner said that from what he was told by the guy trying to be my friend there, I was a threat to the other employees. He wanted to put a restraining order on me after I called the cops.

apatcas said:
I don't personally keep the boxes if I don't plan to return the phone
---------- Post added at 04:12 PM ---------- Previous post was at 04:03 PM ----------
I did. Actually don't know if he got fired because the franchise store owner said that from what he was told by the guy trying to be my friend there, I was a threat to the other employees. He wanted to put a restraining order on me after I called the cops.
Click to expand...
Click to collapse
There is your problem. Franchise owner shop. You should go to a corporate store.

chipworkz said:
You should let corporate know and that Dumb ass should get fired.
As far as my return, I just returned my Note 7 yesterday for a refund. My account currently shows -747.50 and there is no EIP for the Note 7 on my account anymore. Now I just need to wait for everything to get squared away which T-Mobile is slow at doing. I too have the original Jump 1 plan and will be watching closely to make sure they don't screw it up. My Note 5 also shows that it was not returned but that is the only EIP I have now. Returning the phone was painless and the girl training the guy knew exactly what to do.
Click to expand...
Click to collapse
Soon as he approached me it would have been game over. Another typical kiddie. I'd make sure he lost his job and even threaten to post it online if he didn't. Then I'd do it anyway and post it as many places as I could. Ruin his punk ass life for good. Did I mention I'd also get my law partner in my firm to file whatever criminal and civil charges we could just to make sure he ****s in every single pair of pants he owns?
**** man, at the very least send that into the local news crew. Goddamn I hate kids.
... Of course that's assuming the begining part of that altercation wasn't some wild all out attack on him by you . Glad you got the phone man.
Sent from my SM-N930T using XDA-Developers mobile app

NXLTrauma25 said:
Soon as he approached me it would have been game over. Another typical kiddie. I'd make sure he lost his job and even threaten to post it online if he didn't. Then I'd do it anyway and post it as many places as I could. Ruin his punk ass life for good. Did I mention I'd also get my law partner in my firm to file whatever criminal and civil charges we could just to make sure he ****s in every single pair of pants he owns?
**** man, at the very least send that into the local news crew. Goddamn I hate kids.
... Of course that's assuming the begining part of that altercation wasn't some wild all out attack on him by you . Glad you got the phone man.
Sent from my SM-N930T using XDA-Developers mobile app
Click to expand...
Click to collapse
As bad as it sounds I didn't pursue to much on this because I couldn't miss to much of work. But the whole store is full of **** heads. That guy and the manager who i think has been trying to find me on social media.
I do have a police report. I think he got fired bit it'll be OK since apparently his mom is an undercover CIA agent.

Google canceled my order for no reason !

I preordered 32gb Black pixel XL the minute it was announced on the 4th.
Everything went through fine and I got a confirmation email of the order.
Then I notice that there are no funds on hold in my account .
I think nothing of it and figure they will hold funds when it ships .
Fast forward to Monday the 17th .
I call customer service to inquire when I should receive my phone and why there isn't a hold on my bank account for the funds.
They tell me that I should receive the phone between the 26-28 of October .
And that I will be charged when it ships.
That my order is processing and every is fine .
Last night I get an email from Google saying that my order has been cancelled.
It states to reason as to why ....
So I call customer service , they tell me its a billing issue and transfer me to google wallet .
We verify that my billing and mailing addresses match and they do .
Next we get on a 3 way call with my bank to see if their were any declines from their end .
Once again nothing , the bank has no record of google ever making any attempt to charge it hold funds.
The customer service representative from wallet says " well everything looks fine , so you should go ahead and place an order again "
I said to them it's sold out , how do you want me to do that .
They had no answer for that .
Then she transfered me to the ordering department .
I went back and forth with them about what took place , they escalated it to a tier 2 person , in which they told me to join the waiting list .
This is complete bull**** , they canceled my order for no reason and now I have to get on a waiting list for a phone that i ordered and got confirmation was shipping next week .
What can I do at this point ?
Thanks
Sent from my Nexus 6P using XDA Premium HD app

That sucks. One thing to try is pleading on twitter. Many companies hate when you make something public on social media so you may get a better response.

Same thing happened to my order. Came in to work today to the cancelled order email. Contacted them via phone and chat and was told something happened in the system and a bunch of orders got cancelled and that there was nothing they could do about it. Absolutely ridiculous! Having ordered over two weeks ago only to get on a wait list now and probably not get the free VR headset!? Really wish this was a regular retail store so I could take my business elsewhere.

Mickle187 said:
Same thing happened to my order. Came in to work today to the cancelled order email. Contacted them via phone and chat and was told something happened in the system and a bunch of orders got cancelled and that there was nothing they could do about it. Absolutely ridiculous! Having ordered over two weeks ago only to get on a wait list now and probably not get the free VR headset!? Really wish this was a regular retail store so I could take my business elsewhere.
Click to expand...
Click to collapse
I was on the phone with them for an hour .
Do you feel like they can make this right at all ?
Going to call again today after work , they need to do something here
Sent from my Nexus 6P using XDA Premium HD app

sitnlow4life said:
I was on the phone with them for an hour .
Do you feel like they can make this right at all ?
Going to call again today after work , they need to do something here
Sent from my Nexus 6P using XDA Premium HD app
Click to expand...
Click to collapse
So far it doesn't seem like it. All I have been told is that I need to get on the wait list. That is unacceptable as it looks like it will push the order out 1-2months and we would be screwed out of the VR headset. I just called back myself to try talking to someone else or a manager if needed. They said they had to check on something and they would call me back in 5 minutes (we shall see if they do).
The only acceptable resolution for me is for them to reinstate the order and get it shipped out soon as well as still providing the codes for the headsets . After committing to spend over $1600 with Google for two phones I think that is fair on my part.

If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.

frch0603 said:
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
Click to expand...
Click to collapse
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.

frch0603 said:
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
Click to expand...
Click to collapse
You will get a hard inquiry in your credit report, that was the reason I didn't finance.
Sent from my SM-N910V using Tapatalk

Mickle187 said:
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
Click to expand...
Click to collapse
Ya, you think they would just force an order in, even if they have to add it to the next batch, just put it in reserve.
---------- Post added at 07:39 PM ---------- Previous post was at 07:33 PM ----------
bazofia said:
You will get a hard inquiry in your credit report, that was the reason I didn't finance.
Sent from my SM-N910V using Tapatalk
Click to expand...
Click to collapse
Yes you will, that is the only down side, so make sure you have no problem with your credit being affected by that.

Mickle187 said:
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
Click to expand...
Click to collapse
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.

Mickle187 said:
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Click to expand...
Click to collapse
That's where they left off with me last night.
Escalated and awaiting an email ... Meanwhile the phone launches at best buy and Verizon tomorrow.
Really weighing out my options at the moment to make sure I don't left in the dark.
Sent from my Nexus 6P using XDA Premium HD app

yeah, really blows. I don't want any other phone but really need a new one. I really don't want to buy from VZW or anyone else with their fingers in things. Worst case I wait until they are available again but I am still going to be very bitter about being screwed out of 2 VR headsets.

google pre order system works backwards.

Same thing happened to me today at 3pm. I had google finance and pre ordered the phone on October 4th and all of the sudden it got cancelled.

There seems to be a lot on canceled orders on here alone. I wonder if it scales up with everyone that pre-ordered? If it does, could it be google canceled random people due to low supply?

Reely said:
Same thing happened to me today at 3pm. I had google finance and pre ordered the phone on October 4th and all of the sudden it got cancelled.
Click to expand...
Click to collapse
Does your order show cancelled in the order history on Google store website?
Sent from my Nexus 6P using Tapatalk

thafngame24 said:
Does your order show cancelled in the order history on Google store website?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Yes, it does. :/

Mickle187 said:
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Click to expand...
Click to collapse
just a heads up. I called Google the other day to ask about the pre order promotion. I said specifically that I wanted to take advantage of it but was afraid that I would miss it because the window was closing.
The rep from Google told me not to worry that "no matter when you order, if you get this phone, you get a headset".
Verizon seems to be doing the same thing. I called them and they gave me a promo code over the phone they said you just need to activate a phone to use the promo. Doesn't seem to matter when you buy.
I think it was setup this way just to build hype.
Sent from my SM-G935V using XDA-Developers mobile app

jjayzx said:
There seems to be a lot on canceled orders on here alone. I wonder if it scales up with everyone that pre-ordered? If it does, could it be google canceled random people due to low supply?
Click to expand...
Click to collapse
It definitely isn't everyone. I have a buddy who ordered one the same day and he also financed with Google. His order has not been cancelled as of now. Granted he did get the regular Pixel so maybe it is related to the XL only?
They claimed to me on the phone that two nights ago at 3am something happened and the orders had issues/got cancelled and that it happened to many orders.
---------- Post added at 01:21 PM ---------- Previous post was at 01:16 PM ----------
madmaverickmatt said:
just a heads up. I called Google the other day to ask about the pre order promotion. I said specifically that I wanted to take advantage of it but was afraid that I would miss it because the window was closing.
The rep from Google told me not to worry that "no matter when you order, if you get this phone, you get a headset".
Verizon seems to be doing the same thing. I called them and they gave me a promo code over the phone they said you just need to activate a phone to use the promo. Doesn't seem to matter when you buy.
I think it was setup this way just to build hype.
Sent from my SM-G935V using XDA-Developers mobile app
Click to expand...
Click to collapse
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...

Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...[/QUOTE]
Hum, I do not see it listed anymore either.
My spider sense tells me i was lied to yesterday.
Damn.
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...[/QUOTE]
OK , Update:
I just got off a chat with Google and this is what they said:
Raul D10:44 AM
Thanks for contacting Google Support. My name is Raul D.
Matthew 10:44 AM
Hi, Im matthew
Raul D10:44 AM
Hello Matthew!
Matthew 10:45 AM
Good morning, I called yesterday and expressed that I was interested in taking part in teh preorder promo, but that I didnt think that I would be able to make teh cut seeing as teh 128gb version is sold out.
Matthew 10:46 AM
The Rep told me that It didnt matter when I ordered teh phone that I would get a free headset as long as I was on teh waitlist. Can you please verify this for me?
Matthew 10:46 AM
Please forgive my spelling.
Raul D10:47 AM
I'd really like to see if I can assist.
Matthew 10:47 AM
Thank you
Raul D10:47 AM
You're welcome.
Raul D10:47 AM
Please let me've a look in to it.
Raul D10:48 AM
US customers who pre order a Pixel or Pixel XL from Google Store or Project Fi will receive a promotional code for a Daydream View at no cost.
Raul D10:48 AM
This promotional code is only redeemable through the Google Store.
Raul D10:49 AM
Daydream View will NOT ship with the Pixel device.
Raul D10:49 AM
A separate email with the subject "Your Daydream View VR headset" will be sent to you after your order confirmation email which will include more details in regards to the promotion [EXAMPLE].
Matthew 10:49 AM
OK , That works, but how about if you missed the preorder because your on the wait list?
Raul D10:50 AM
This outlines that you should receive your promotional code approximately four weeks after your device ships.
Raul D10:50 AM
The promotion has no definitive end date and is only valid while supplies last. Codes will expire 12/31/2016.
Matthew 10:52 AM
ok, cool, so even if I do not place the order by yesterday 10/19/2016, as long as I order and have my device before the coupon code expires on 12/31/2016 than I should still receive the promo code for a free vr headset. Correct.
Raul D10:53 AM
I'm sorry, this is only valid while supplies last.
Matthew 10:54 AM
OK, so as long as I order my device when it becomes available, and while supplies last I should still get a promo code e-mailed to me? Is that accurate?
Raul D10:54 AM
Yes.
Matthew 10:55 AM
Wonderful, thank you, so it doesn't technically need to be a pre-order, its just a while supplies last promo effectively then. Thank you, That makes me feel better.
Raul D10:56 AM
You're welcome.
Raul D10:56 AM
I'm glad I could assist.
Matthew 10:56 AM
Thank you for your time this morning.
Raul D10:56 AM
You're welcome.
Raul D10:56 AM
It looks like you're all set.
So yes it looks liek were all set as long as we get teh device before they run out of headsets lol.

Google Pixel replacement experience.

Who has gone through this and how was the device you got from Google. I guess they are refurbished? They have new screen and housing?
Sent from my Pixel using Tapatalk

I just got one....I'm on Verizon and it came with 7.1.1 NOF27B....
Sent from my Pixel XL using Tapatalk

The replacement I got let me toggle the bootloader unlock and I'm on 7.1.2. I've also found that the body of the phone feels more metal then my old one and it's heavier....not much but slightly.
Sent from my Pixel XL using Tapatalk

I have had a replacement, the one i received was new and not refurbished.

Here is a little more discussion on this topic, albeit there were only a handful of responses in that thread as well.
https://forum.xda-developers.com/pi...experience-t3572352/post71419629#post71419629

I received a new one.

also received a new one

Krzychu23 said:
also received a new one
Click to expand...
Click to collapse
By new one, do you mean retail packaging as well?
---------- Post added at 08:54 PM ---------- Previous post was at 08:54 PM ----------
Iceman248 said:
I received a new one.
Click to expand...
Click to collapse
By new one, do you mean retail packaging as well?

daviddem said:
By new one, do you mean retail packaging as well?
---------- Post added at 08:54 PM ---------- Previous post was at 08:54 PM ----------
By new one, do you mean retail packaging as well?
Click to expand...
Click to collapse
mine came new but in a small package so no accessories but that's understandable since they asked me to send back just the phone
oh and picture of the box it came in...

It came with same exact packaging as my original order, brand new. I did choose the order replacement while still having original though, not the send yours back, wait for replacement.
Sent from my XT1095 using Tapatalk

Krzychu23 said:
mine came new but in a small package so no accessories but that's understandable since they asked me to send back just the phone
oh and picture of the box it came in...
Click to expand...
Click to collapse
Thanks!

Did one from asurion I'm on Verizon. They sent me brand new one sealed in box and I was able to unlock it depixel

Mine was a refurbished model.

Krzychu23 said:
mine came new but in a small package so no accessories but that's understandable since they asked me to send back just the phone
oh and picture of the box it came in...
Click to expand...
Click to collapse
Thats refurbished.
They should all look new as far as I know.
Waiting on mine...

milan187 said:
Thats refurbished.
They should all look new as far as I know.
Waiting on mine...
Click to expand...
Click to collapse
How do you know it's refurbished?
And if it really is I sure can't tell because it looks like new.

Krzychu23 said:
How do you know it's refurbished?
And if it really is I sure can't tell because it looks like new.
Click to expand...
Click to collapse
That box.
They told me straight up they send refurbished.
Not a problem though since their refurbished units should get all new external parts and go through more testing then brand new units.
I will get mine tomorrow. Hoping for a perfect device.
Krzychu23 said:
How do you know it's refurbished?
And if it really is I sure can't tell because it looks like new.
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I747 using Tapatalk

I wish Google took from Samsungs playbook, my dad had a issue with his att S7 and Samsung took care of him. Google will not help you if you did not buy it from the play store. What is the point of the support tab if they won't help you?

chapelfreak said:
I wish Google took from Samsungs playbook, my dad had a issue with his att S7 and Samsung took care of him. Google will not help you if you did not buy it from the play store. What is the point of the support tab if they won't help you?
Click to expand...
Click to collapse
You're supposed to go to the source you purchased the device from first.

Jammol said:
You're supposed to go to the source you purchased the device from first.
Click to expand...
Click to collapse
No you do not, like I mentioned my dad directly contacted Samsung and they took care of him. I know plenty of people who contact the manufacturer and got help. When I had a problem with my Moto n6 from Verizon, I contacted Motorola and they took care of me as well. If I had a problem with a washing machine, I don't contact the store I bought it from, I contact the manufacturer.

chapelfreak said:
No you do not, like I mentioned my dad directly contacted Samsung and they took care of him. I know plenty of people who contact the manufacturer and got help. When I had a problem with my Moto n6 from Verizon, I contacted Motorola and they took care of me as well. If I had a problem with a washing machine, I don't contact the store I bought it from, I contact the manufacturer.
Click to expand...
Click to collapse
You're missing the point of my post. You can go to the place of purchase first to see if they will swap out the device without dealing with a headache. If the device is past their policy, then you go to the manufacturer. Every product in the USA is typically done that way with the exception of extremely large items such as a vehicle whether it's land or sea.
I did not say your dad was wrong, but he could have went to ATT first. I have went to Google for device replacements that I did not purchase from them, but not until after I check with the place I purchased the device to see if they would comply switch it out.
Furthermore​, go to the 6P forum, Google has been replacing devices for people that didn't purchase it from them directly. Even devices that are a year out of manufacturer warranty.