Google Pixel replacement experience. - Google Pixel XL Guides, News, & Discussion

Who has gone through this and how was the device you got from Google. I guess they are refurbished? They have new screen and housing?
Sent from my Pixel using Tapatalk

I just got one....I'm on Verizon and it came with 7.1.1 NOF27B....
Sent from my Pixel XL using Tapatalk

The replacement I got let me toggle the bootloader unlock and I'm on 7.1.2. I've also found that the body of the phone feels more metal then my old one and it's heavier....not much but slightly.
Sent from my Pixel XL using Tapatalk

I have had a replacement, the one i received was new and not refurbished.

Here is a little more discussion on this topic, albeit there were only a handful of responses in that thread as well.
https://forum.xda-developers.com/pi...experience-t3572352/post71419629#post71419629

I received a new one.

also received a new one

Krzychu23 said:
also received a new one
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By new one, do you mean retail packaging as well?
---------- Post added at 08:54 PM ---------- Previous post was at 08:54 PM ----------
Iceman248 said:
I received a new one.
Click to expand...
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By new one, do you mean retail packaging as well?

daviddem said:
By new one, do you mean retail packaging as well?
---------- Post added at 08:54 PM ---------- Previous post was at 08:54 PM ----------
By new one, do you mean retail packaging as well?
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mine came new but in a small package so no accessories but that's understandable since they asked me to send back just the phone
oh and picture of the box it came in...

It came with same exact packaging as my original order, brand new. I did choose the order replacement while still having original though, not the send yours back, wait for replacement.
Sent from my XT1095 using Tapatalk

Krzychu23 said:
mine came new but in a small package so no accessories but that's understandable since they asked me to send back just the phone
oh and picture of the box it came in...
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Thanks!

Did one from asurion I'm on Verizon. They sent me brand new one sealed in box and I was able to unlock it depixel

Mine was a refurbished model.

Krzychu23 said:
mine came new but in a small package so no accessories but that's understandable since they asked me to send back just the phone
oh and picture of the box it came in...
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Thats refurbished.
They should all look new as far as I know.
Waiting on mine...

milan187 said:
Thats refurbished.
They should all look new as far as I know.
Waiting on mine...
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Click to collapse
How do you know it's refurbished?
And if it really is I sure can't tell because it looks like new.

Krzychu23 said:
How do you know it's refurbished?
And if it really is I sure can't tell because it looks like new.
Click to expand...
Click to collapse
That box.
They told me straight up they send refurbished.
Not a problem though since their refurbished units should get all new external parts and go through more testing then brand new units.
I will get mine tomorrow. Hoping for a perfect device.
Krzychu23 said:
How do you know it's refurbished?
And if it really is I sure can't tell because it looks like new.
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Click to collapse
Sent from my SAMSUNG-SGH-I747 using Tapatalk

I wish Google took from Samsungs playbook, my dad had a issue with his att S7 and Samsung took care of him. Google will not help you if you did not buy it from the play store. What is the point of the support tab if they won't help you?

chapelfreak said:
I wish Google took from Samsungs playbook, my dad had a issue with his att S7 and Samsung took care of him. Google will not help you if you did not buy it from the play store. What is the point of the support tab if they won't help you?
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You're supposed to go to the source you purchased the device from first.

Jammol said:
You're supposed to go to the source you purchased the device from first.
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No you do not, like I mentioned my dad directly contacted Samsung and they took care of him. I know plenty of people who contact the manufacturer and got help. When I had a problem with my Moto n6 from Verizon, I contacted Motorola and they took care of me as well. If I had a problem with a washing machine, I don't contact the store I bought it from, I contact the manufacturer.

chapelfreak said:
No you do not, like I mentioned my dad directly contacted Samsung and they took care of him. I know plenty of people who contact the manufacturer and got help. When I had a problem with my Moto n6 from Verizon, I contacted Motorola and they took care of me as well. If I had a problem with a washing machine, I don't contact the store I bought it from, I contact the manufacturer.
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Click to collapse
You're missing the point of my post. You can go to the place of purchase first to see if they will swap out the device without dealing with a headache. If the device is past their policy, then you go to the manufacturer. Every product in the USA is typically done that way with the exception of extremely large items such as a vehicle whether it's land or sea.
I did not say your dad was wrong, but he could have went to ATT first. I have went to Google for device replacements that I did not purchase from them, but not until after I check with the place I purchased the device to see if they would comply switch it out.
Furthermore​, go to the 6P forum, Google has been replacing devices for people that didn't purchase it from them directly. Even devices that are a year out of manufacturer warranty.

Related

35 dollar G nexus

do you guys think this is legit?
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280966069824#ht_5499wt_1186
wiswis said:
do you guys think this is legit?
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280966069824#ht_5499wt_1186
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Of course not! The seller has no feedback and probably intended the price to be $350, not $35.
Somebody should purchase one and see if they can get it for 35 dollars
Sent from my SGH-T959V
I contacted the seller and im waiting for him to respond. bbut i really think its not legit, even though I wasnt it to be!
Joined on 9/11 with 0 feedback and selling more than $3500 in hardware (more than ten available) Too risky for me.
Sent from my Galaxy Nexus using Tapatalk 2
It's sold over 80 now. I saw someone buy 10. Haha. I doubt it is legit.
I'm REALLY tempted.
If nothing the description is sketchy, wouldn't PayPal cover for counterfeit if the product doesn't match the description?
Sent from my SGH-T999 using xda premium
---------- Post added at 09:05 PM ---------- Previous post was at 08:43 PM ----------
Thank you! Your order has been placed.
Your payment is currently being processed. Remember, your item will be shipped after the seller receives payment.
F-it. If it's fake, I'll put a case in with PayPal. If it's legit, my wife just got a new phone (I already have the S3) and we're both happy. I was literally just looking at T-Mobile to upgrade her line when I saw this thread lol.
I read the description several times over, it doesn't have anything sketchy in it.
I'm thinking the guy might have screwed up and meant to put $350 CD, not $35. It's either that, or they're fake.
Wow I just saw this post and I'm like : what if it's a mistake and I have to act quickly ?
What if it's a fake and maybe paypal won't give me my money back ?
And if it's a mistake , this poor guy just lost number of sales * 325$ ... should I make it number of sales +1 ? ^^
Anyway if it's a mistake he'll rather pay you back than send it , so I guess this isn't worth a try for me
Hope I won't regret it , but thanks for sharing
Monteillard said:
Wow I just saw this post and I'm like : what if it's a mistake and I have to act quickly ?
What if it's a fake and maybe paypal won't give me my money back ?
And if it's a mistake , this poor guy just lost number of sales * 325$ ... should I make it number of sales +1 ? ^^
Anyway if it's a mistake he'll rather pay you back than send it , so I guess this isn't worth a try for me
Hope I won't regret it , but thanks for sharing
Click to expand...
Click to collapse
Exactly why it is worth the risk. .
Sent from my SGH-T999 using xda premium
uoY_redruM said:
I'm REALLY tempted.
If nothing the description is sketchy, wouldn't PayPal cover for counterfeit if the product doesn't match the description?
Sent from my SGH-T999 using xda premium
---------- Post added at 09:05 PM ---------- Previous post was at 08:43 PM ----------
Thank you! Your order has been placed.
Your payment is currently being processed. Remember, your item will be shipped after the seller receives payment.
F-it. If it's fake, I'll put a case in with PayPal. If it's legit, my wife just got a new phone (I already have the S3) and we're both happy. I was literally just looking at T-Mobile to upgrade her line when I saw this thread lol.
I read the description several times over, it doesn't have anything sketchy in it.
I'm thinking the guy might have screwed up and meant to put $350 CD, not $35. It's either that, or they're fake.
Click to expand...
Click to collapse
Post back if you get it. Or if it is cancelled. Id love to know if you got a killer deal on this.
jonnyg1097 said:
Post back if you get it. Or if it is cancelled. Id love to know if you got a killer deal on this.
Click to expand...
Click to collapse
Will do man.
He's sold 90 of the 99 available.
If these are fake and he's running a scam, he'll clear $4000 probably with those 99 units lol.
Can't wait until tomorrow to find out if these clear payment and ship or I get a message saying it was a mistake. If it does ship, it's a waiting game until it gets here to see if it's legit
Or you could just do what I did, commit to buy one and don't pay. Wait for other people to confirm receipt and then pay. He probably won't open an unpaid item case anyway, and if he does, you can just talk to him before actually paying him or stall for more time.
Just bought one. Why not? Paid and all.
If it doesn't pan out, PayPal aggressively sides with the buyer. We will get our money back, guaranteed, if something is fishy.
Fun!
hmm it says gsm with LTE connectivity and a verizon logo on it and 32gb memory storage
I made a commitment to buy 99th one!
Please post here if shipping begins....
Sent from my A500 using xda premium
Darunion said:
hmm it says gsm with LTE connectivity and a verizon logo on it and 32gb memory storage
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Click to collapse
Yeah, it's a sloppy spec cut and paste from the Verizon version. The listing clearly says GSM though. If, by some miracle, it arrives and is Verizon, I'll open a dispute with PayPal or just verify a clean ESN and sell locally for a little dough. Win-win.
uoY_redruM said:
I'm REALLY tempted.
If nothing the description is sketchy, wouldn't PayPal cover for counterfeit if the product doesn't match the description?
Sent from my SGH-T999 using xda premium
---------- Post added at 09:05 PM ---------- Previous post was at 08:43 PM ----------
Thank you! Your order has been placed.
Your payment is currently being processed. Remember, your item will be shipped after the seller receives payment.
F-it. If it's fake, I'll put a case in with PayPal. If it's legit, my wife just got a new phone (I already have the S3) and we're both happy. I was literally just looking at T-Mobile to upgrade her line when I saw this thread lol.
I read the description several times over, it doesn't have anything sketchy in it.
I'm thinking the guy might have screwed up and meant to put $350 CD, not $35. It's either that, or they're fake.
Click to expand...
Click to collapse
Hey if its legit pm or something because I meed q knew phone
Sent from my myTouch_4G_Slide using Tapatalk 2
wiswis said:
Hey if its legit pm or something because I meed q knew phone
Sent from my myTouch_4G_Slide using Tapatalk 2
Click to expand...
Click to collapse
Irrelevant now, the auction is over. 0 available. Buy first, ask questions later!
I should of commited to buy one, a few hours after I posted this my son had a huge asthma attack and I couldn't order one, if this is legit ill be kicking myself
Sent from my myTouch_4G_Slide using Tapatalk 2
Mine just shipped, anyone else?
Sent from my Transformer TF101 using Tapatalk 2

HTC Hot Deals 11/11 - $300 HTC One, who nabbed one?

I can happily say I'll be back in the HTC One family as soon as mine ships! I managed to nab a $300 Developer edition HTC One, really excited about getting it
I'm currently back on a Nexus 5 to try Lollipop, but I'm selling it as soon as the One hits my doorstep.
Did anyone else take advantage of this sale? It wasn't as alluring as grabbing the new Nexus 9 at $199 (which, for the record, d move to do on 24 hours after releasing it), but it was still a great deal for anyone looking for a flagship phone at (probably) less than half price.
I already got a T-Mobile M8. And I was able to nab a glacier silver unlocked edition. For 299 lol. No nexus 6 for me
I got one for the sole purpose of making a profit by selling it, considering that I already have an m8 that I bought at $800 when it first came out!
Got one - I assume, the page crashed when I submitted my order, but got the order email and they charged my card, I to have the nexus 5, not sure which one I'll keep, pass the other down to my son.
Depends on which has better audio ?
slowpok22 said:
Got one - I assume, the page crashed when I submitted my order, but got the order email and they charged my card, I to have the nexus 5, not sure which one I'll keep, pass the other down to my son.
Depends on which has better audio ?
Click to expand...
Click to collapse
Yeah I'm actually on the exact same boat right now with the nexus 5. Overall the HTC is a better phone (hardware wise - especially audio-wise, for both recording and output). There's obviously more profit to be had by just selling the One in-box though.
I've had the One before, it's an awesome phone. It just got a little too banged up without a case/skin so I traded it in. Letters came off and all that - I just never said anything in the forum. Definitely not making that mistake again though; I'm putting a thin case or skin on it.
I think I've come to the realization that even better than having the "best" or newest phone (I.e. nexus 6 or 6 plus or Note 4), is having gotten one of the best deals. So, good-enough value trumps newness. Maybe, maybe not. We'll see.
Thank you for ordering on HTC. Unfortunately, one or more of the products you ordered is currently out of stock and could not be shipped. The product(s) has been placed on backorder and will be shipped as soon as stock becomes available. You will receive another email notification when your order has actually shipped.
slowpok22 said:
Thank you for ordering on HTC. Unfortunately, one or more of the products you ordered is currently out of stock and could not be shipped. The product(s) has been placed on backorder and will be shipped as soon as stock becomes available. You will receive another email notification when your order has actually shipped.
Click to expand...
Click to collapse
Did u get this via email?
Yep, order at 12:10, then an update at 3:30, and finally that one at 4:10
?
slowpok22 said:
Yep, order at 12:10, then an update at 3:30, and finally that one at 4:10
?
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Click to collapse
Oh man.. that's rough.
I'm going to have to be crossing my fingers now for about a week.
Well as long as they don't cancel it I can wait, hope to get lollipop on the nexus 5 tomorrow
slowpok22 said:
Well as long as they don't cancel it I can wait, hope to get lollipop on the nexus 5 tomorrow
Click to expand...
Click to collapse
Yeah that's true. Did you get the emails for "order submitted" and "order confirmation?"
Yep, good to go on that front
Did u check your order status online?
Just shows the order, doesn't say anything else, no status listed.
What an awesome deal man.
Sent from my SM-G900F using Tapatalk
I scored a Dev edition too. Got a taking number a little later in the day. I went to the hot deals site 3 minutes early and it was already up.
Sent from my Nexus 5 using Tapatalk
---------- Post added at 09:36 PM ---------- Previous post was at 09:35 PM ----------
4redstars said:
I scored a Dev edition too. Got a tracking number a little later in the day. I went to the hot deals site 3 minutes early and it was already up. So I purchased it quick.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Sent from my Nexus 5 using Tapatalk
4redstars said:
I scored a Dev edition too. Got a taking number a little later in the day. I went to the hot deals site 3 minutes early and it was already up.
Sent from my Nexus 5 using Tapatalk
---------- Post added at 09:36 PM ---------- Previous post was at 09:35 PM ----------
Sent from my Nexus 5 using Tapatalk
Click to expand...
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Damn it I still have no tracking number yet. I got an unlocked version. I hope mine didn't get backordered
I hope yours congress through. I bought a refurbed one m8 for 390 and it was in crap shape and I returned it... So happy this deal popped up cause it's new, the Dev edition and 100 dollars cheaper.
Sent from my Nexus 5 using Tapatalk
I got one but its backordered
slowpok22 said:
Well as long as they don't cancel it I can wait, hope to get lollipop on the nexus 5 tomorrow
Click to expand...
Click to collapse
.
I got the phone for 299 but now i got an email stating that its back-ordered wondering what happens next
erapmicks said:
I already got a T-Mobile M8. And I was able to nab a glacier silver unlocked edition. For 299 lol. No nexus 6 for me
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lol u know there is a SIM unlock guide on here right? haha

N6 on sale on Ebay, with a twist :)

http://chicago.cbslocal.com/2012/04/07/police-man-sold-more-than-8000-counterfeit-phones/
http://www.ebay.com/itm/201371932732?rmvSB=true
I ordered one of these....with almost 100k positive ratings is it really possible that it's a scam listing? It was on eBay featured deals?!?! EBay will have close to 400 disputes to settle if this is true!!
Seems to be true sadly. Same username, same location, item is now out of stock.
Sent from my Nexus 6 using XDA Free mobile app
DarK_DemoN said:
Seems to be true sadly. Same username, same location, item is now out of stock.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Because it is out of stock further indicates to you that it is a fraudulent post? How so?
DarK_DemoN said:
Seems to be true sadly. Same username, same location, item is now out of stock.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
furrycurry said:
I ordered one of these....with almost 100k positive ratings is it really possible that it's a scam listing? It was on eBay featured deals?!?! EBay will have close to 400 disputes to settle if this is true!!
Click to expand...
Click to collapse
Report back I guess. Feedbacks can be easily faked, scammers always do it. But it looks like its the same company and located in the same town as printed in that newspaper. Maybe guy out of jail and switched to more legit business
Damn....this Russian dude made a quick $145 Gs....In some Russian cities that a very decent life for next 12 years
Watch COPS for another arrest
furrycurry said:
Because it is out of stock further indicates to you that it is a fraudulent post? How so?
Click to expand...
Click to collapse
Did you read the article? CellularStream was one of the names used by the person selling the phones. Check the ebay page next. CellularStream is his business name on ebay. Duh.
The news article is from 2012 though....
Well guys....I got a tracking number lol. We'll see what in gods name shows up on my doorstep next week lol.
---------- Post added at 11:04 AM ---------- Previous post was at 10:59 AM ----------
Do you guys recommend any ways to verify the phone? I was thinking cpu-z to verify the internals as well as maybe looking in the boot loader.
furrycurry said:
Well guys....I got a tracking number lol. We'll see what in gods name shows up on my doorstep next week lol.
---------- Post added at 11:04 AM ---------- Previous post was at 10:59 AM ----------
Do you guys recommend any ways to verify the phone? I was thinking cpu-z to verify the internals as well as maybe looking in the boot loader.
Click to expand...
Click to collapse
Open the box carefully, if its ticking then stay away..... If you see Made in Russia then its not a good sign
But seriously, maybe verify serial with Google or Motorola...
So it arrived, everything seems normal so far. It's a Sprint nexus 6 while the listing made it appear as an unlocked nexus 6 from Google play rather than a carrier version. I'm going to try activate it and verify internals a bit later. I've been reading I should be able to use it on T-Mobile no problem, but it includes sprints ****ty hands free activation in the system partition. Some places say its necessary for use even if not using it on Sprint. Hopefully I can do more research and uninstall it or even better wipe everything and install a good custom rom.
Got mine yesterday. Factory sealed. Had a Sprint Sim in it. Couldn't activate on Verizon via the web last night, but took it into a store this morning and they gave me a new sim. Activated without a hitch. Shows Nexus 6 Non-VZN Phone on my account.
Working fine.
Link?
Sent from my SM-G920T
The very first post.
For a very similar amount, you can buy it from Amazon Spain. Google Nexus 6 - Smartphone libre Android (pantalla 5.96", cámara 13 Mp, 32 GB, Quad-Core 2.7 GHz, 3 GB RAM), azul https://www.amazon.es/dp/B00OLSTJR2/ref=cm_sw_r_awd_GsqHvb2SXC5V3
Sent from my SM-N910F using Tapatalk
You had some seller on swappa selling them brand new for cheap.
Sent from my SM-G920T
furrycurry said:
So it arrived, everything seems normal so far. It's a Sprint nexus 6 while the listing made it appear as an unlocked nexus 6 from Google play rather than a carrier version. I'm going to try activate it and verify internals a bit later. I've been reading I should be able to use it on T-Mobile no problem, but it includes sprints ****ty hands free activation in the system partition. Some places say its necessary for use even if not using it on Sprint. Hopefully I can do more research and uninstall it or even better wipe everything and install a good custom rom.
Click to expand...
Click to collapse
Hardware wise, all US Nexus 6's are the same. You can wipe it and install whatever you want.
I purchased one of these and it arrived today. Came with a Sprint SIM and a locked bootloader. The phone is a legit Nexus 6. I updated to 5.1.1, unlocked the bootloader and rooted the phone easily.
I also got mine, was the sprint version as everyone else. Unlocked and flashed tmobile image and worked fine.
That's nice. Maybe guy switched to legit business after serving some time

MotoCare

so I dropped my 1st replacement device from Motocare while away and hoped getting the 2/3 devices available through their program would be just as easy. Apparently not. my IMEI number did not match their system. Called my carrier who provided me one; also not showing. so after 5 days of shouting at various people to gimme my dang phone, they finally got it straight and were to advance my new one.
today i get an email theyre out of blue 32GBs. But theyre sending me a 64GB white one, which is what i originally targeted but couldnt get.
the lesson here is complain loud and someone may hear. or I just got lucky. either way Im stoked
After my 1st replacement I asked them to make sure they updated my IMEI. They said they would but I have my doubts. =(. Hope I never have to find out.
I just got all but 4 months of my moto care refunded to me because they apparently cancelled it without knowing why or telling me. Moto makes good devices, that's about where it stops with them.
Sent from my Nexus 6 using XDA Free mobile app
I find it ridiculous that MotoCare is only available to a Nexus 6 purchased directly from their site. Why are those purchased from a carrier not eligible? Why is the policy not consistent across all devices offered?
It took Moto about 4-5 months for them to update my Motocare IMEI. THey will do it, they are just SUPER slow at it.
---------- Post added at 05:27 PM ---------- Previous post was at 05:26 PM ----------
nhizzat said:
I find it ridiculous that MotoCare is only available to a Nexus 6 purchased directly from their site. Why are those purchased from a carrier not eligible? Why is the policy not consistent across all devices offered?
Click to expand...
Click to collapse
I bought my original from T-Mobile I was still able to buy Moto Care
i got the same deal without a hassel....turned in a blue 32gb and got a white 64gb yesterday....new in the box with the charger....instead of a referb
Motorola accidentally canceled my Moto Care and woudlnt let me buy it again. I fought them over it for 3.5 months and ended up being told "there's no way we can add it back" which really bothered me. I don't think I'll ever buy a Motorola phone with it again because their CS went south very fast and I have a direct number to their 'executive support office'
bamafan39 said:
i got the same deal without a hassel....turned in a blue 32gb and got a white 64gb yesterday....new in the box with the charger....instead of a referb
Click to expand...
Click to collapse
I just processed an advanced repair for my 64gb blue. It made me select my carrier and the rep insisted I wouldn't get a Verizon branded one because it was based on my unlocked one I purchased. I really hope that's the case lol.
And I don't think I'd be upset if they gave me a 64gb white instead of my blue one

Potential great news for Verizon Pixel 2 XL owners regarding bootloader!

So I started seeing a little bit of burn-in on my device over the weekend so on Saturday I decided to call Verizon and take advantage of Google's warranty. Once I told tech support I saw burn-in he immediately confirmed my address and let me know a brand new 2 XL replacement would be there by Tuesday at the latest. (would've been overnight delivery if it weren't Saturday) Well I got my device today and low and behold, THEY SENT ME A STOCK GOOGLE VERSION! Not the Verizon version, so, MY BOOTLOADER IS UNLOCKED!
This is why I'm saying "potential" great news, I cannot guarantee this will be the case for everyone but I'm kinda feeling like since this is a device defect on Google's end Verizon gets their surplus replacements from Google themself, meaning there is a high chance all replacement devices, at least for the time being, will be basically the same unlocked version you buy directly from the Google Store.
Anyone else have a similar experience?
Proof.
Been the same way for a while. Same with the og Pixel
Sent from my Pixel 2 XL using Tapatalk
i wanna try that lol
abuttino said:
Been the same way for a while. Same with the og Pixel
Sent from my Pixel 2 XL using Tapatalk
Click to expand...
Click to collapse
Nice, I was super happy when I saw this since I didn't realize Verizon were going to be idiots and lock down the bootloader. I didn't get the original Pixel XL because I only upgrade every two years and every other Nexus device I've owned through Verizon still had an unlock option for the bootloader in the developer options so I assumed this one would be no different.
I just sent mine in for same reason, they tried to send me to Verizon but I wouldn't let them. Phones on it's way to Google, hopefully I get Google version back instead of Verizon one
capsnbottles said:
I just sent mine in for same reason, they tried to send me to Verizon but I wouldn't let them. Phones on it's way to Google, hopefully I get Google version back instead of Verizon one
Click to expand...
Click to collapse
Why did you send your phone in first? You make them send you a device so you can transfer your data and then send it back. I still have my other XL 2. When I called Verizon I told them I want my new device first and they said that would be fine.
Nephilim said:
Why did you send your phone in first? You make them send you a device so you can transfer your data and then send it back. I still have my other XL 2. When I called Verizon I told them I want my new device first and they said that would be fine.
Click to expand...
Click to collapse
Google required it, Verizon was gonna send one first all u had to do was pay taxes and then get them back when they received phone.
I didn't wanna chance getting a locked bootloader from Verizon, I want a Google one
capsnbottles said:
Google required it, Verizon was gonna send one first all u had to do was pay taxes and then get them back when they received phone.
I didn't wanna chance getting a locked bootloader from Verizon, I want a Google one
Click to expand...
Click to collapse
Dude, there is no payment needed at all to replace your phone through Verizon. I called them, told them I had burn-in, they setup a new phone to be overnight delivered and I got it today. That was it. I don't know who you talked to but there is no taxes required on getting a replacement due to a factory defect.
Yeah I think the guy I talked to was an idiot and didn't know what he was doing. Oh well, I have a note 8 and will have a unlocked bootloader in a week.
I was hoping to follow your path and get lucky, nothi g I can do now it's in the mail
capsnbottles said:
Yeah I think the guy I talked to was an idiot and didn't know what he was doing. Oh well, I have a note 8 and will have a unlocked bootloader in a week.
I was hoping to follow your path and get lucky, nothi g I can do now it's in the mail
Click to expand...
Click to collapse
Well if it's coming from Google you have a good chance of getting an unlocked version.
I thought so myself, but after speaking with Google they said they send out Verizon locked phones if I bought from Verizon. Oh well looks like I'm returning when I receive Thurs and ordering one plus 5 t
Verizon told me to call Google so I called about my issues.. The thing that sucks is I gotta send my pixel 2 xl first and once they receive it Google will send me a brand new 1...sucks but I'm gonna do it...just sucks I'll have to use an old Motorola Z Droid Play lol and I'm going to NYC for vacation next week and won't have my pretty Pixel 2 XL once I send it in
capsnbottles said:
I thought so myself, but after speaking with Google they said they send out Verizon locked phones if I bought from Verizon. Oh well looks like I'm returning when I receive Thurs and ordering one plus 5 t
Click to expand...
Click to collapse
Dude, I bought my phone from Verizon and still got an unlocked device as a replacement. Don't sweat it.
I hope your right, will find out Thurs
mrjaydee82 said:
Verizon told me to call Google so I called about my issues.. The thing that sucks is I gotta send my pixel 2 xl first and once they receive it Google will send me a brand new 1...sucks but I'm gonna do it...just sucks I'll have to use an old Motorola Z Droid Play lol and I'm going to NYC for vacation next week and won't have my pretty Pixel 2 XL once I send it in
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Click to collapse
Um, no reason you have to send your device in. Whoever you talked to at Verizon is a moron. I called Verizon tech support and he told me there would be a package along with my replacement to send my defective device back in once I received the replacement. That way I am able to transfer my data. I'd suggest calling Verizon back.
mrjaydee82 said:
Verizon told me to call Google so I called about my issues.. The thing that sucks is I gotta send my pixel 2 xl first and once they receive it Google will send me a brand new 1...sucks but I'm gonna do it...just sucks I'll have to use an old Motorola Z Droid Play lol and I'm going to NYC for vacation next week and won't have my pretty Pixel 2 XL once I send it in
Click to expand...
Click to collapse
I was told the same thing. I put mine I mail yesterday like they said and I woke up to email saying my rma shipped and would be here Thurs. You should be good if you act quickly
---------- Post added at 04:01 AM ---------- Previous post was at 03:59 AM ----------
Nephilim said:
Um, no reason you have to send your device in. Whoever you talked to at Verizon is a moron. I called Verizon tech support and he told me there would be a package along with my replacement to send my defective device back in once I received the replacement. That way I am able to transfer my data. I'd suggest calling Verizon back.
Click to expand...
Click to collapse
Verizon told me the same thing, it was Google who asked for phone first
---------- Post added at 04:03 AM ---------- Previous post was at 04:01 AM ----------
Nephilim said:
Dude, I bought my phone from Verizon and still got an unlocked device as a replacement. Don't sweat it.
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Click to collapse
Did your phone come from a Verizon store or from Google?
capsnbottles said:
I was told the same thing. I put mine I mail yesterday like they said and I woke up to email saying my rma shipped and would be here Thurs. You should be good if you act quickly
---------- Post added at 04:01 AM ---------- Previous post was at 03:59 AM ----------
Verizon told me the same thing, it was Google who asked for phone first
---------- Post added at 04:03 AM ---------- Previous post was at 04:01 AM ----------
Did your phone come from a Verizon store or from Google?
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Click to collapse
I purchased my device through Verizon, I've specified this multiple times by saying I called Verizon for my replacement.
Nephilim said:
So I started seeing a little bit of burn-in on my device over the weekend so on Saturday I decided to call Verizon and take advantage of Google's warranty. Once I told tech support I saw burn-in he immediately confirmed my address and let me know a brand new 2 XL replacement would be there by Tuesday at the latest. (would've been overnight delivery if it weren't Saturday) Well I got my device today and low and behold, THEY SENT ME A STOCK GOOGLE VERSION! Not the Verizon version, so, MY BOOTLOADER IS UNLOCKED!
This is why I'm saying "potential" great news, I cannot guarantee this will be the case for everyone but I'm kinda feeling like since this is a device defect on Google's end Verizon gets their surplus replacements from Google themself, meaning there is a high chance all replacement devices, at least for the time being, will be basically the same unlocked version you buy directly from the Google Store.
Anyone else have a similar experience?
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Where did yours ship from?
Mine is coming from Illinois
capsnbottles said:
Where did yours ship from?
Mine is coming from Illinois
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Click to collapse
Wherever Verizon gets their devices from. Like I said, I'm thinking they might be getting their 2 XL's straight from Google because of the issues so that Google is able to oversee damage control. I don't know for sure though. All I know is I purchased my original device through Verizon and talked to a Verizon tech rep to get my replacement. The replacement I received was unlocked.

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