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Hi people,
My first post and unfortunately for a big problem...
I entered into a subway this morning and lost the sign (normal, of course) but now more than 10 hours later I still have no service, it shows the antenna and a ! next to it only.
I have tried the following:
- On commanager, The flight mode is NOT ON and the phone mode IS ON.
- Soft reset
- Hard Reset
- Tested the SIM card in a different cellphone, works OK.
- Tested a different SIM card into my P3600, no service.
It can't even find the a network when I set it to manual.
Please, any help can be useful...
thanks!
Claudio Henrique
try coming out of the subway
but seriously it sounds like it's knackered. Could try re-flashing the firmware.
another thought. Have you tried a sim card of a different mobile operator in the 3600 ?
Yes yes, lol, I forgot to tell that I came out of the subway...
Anyway, I think all I can do now is try reflashing. I have the original ROM 1.15.405.5...
I have just finished the reflashing and after all I still having the same problem... no phone service... My SIM card is working fine when I test it in my old motorola phone...
Anyone else have an idea??
thanks...
claudiolimao said:
I have just finished the reflashing and after all I still having the same problem... no phone service... My SIM card is working fine when I test it in my old motorola phone...
Anyone else have an idea??
thanks...
Click to expand...
Click to collapse
Hardware problem?
anonimo said:
Hardware problem?
Click to expand...
Click to collapse
It really sounds like you've been methodical and covered all the possibilities. I hate to say it, but it may be time for the service center or retailer if they would take it back. The good thing is that you got your original ROM back on the thing so they can't complain about that. Good luck.
have you tried a different network operators sim card in the phone?
the phone's imei could have been barred from your current operator.
Yes, I have tried a SIM card from a different carrier, didn't work.
I'm sending it tomorrow to Teleservice in Germany (is it a good repair company?) to fix it up, let's see what happens.
Thanks guys!
good luck.
Hi guys, I'm back. I sent my P3600 for fixing and they replaced the mainboard and works fine.
But, when I lose the sign the phone just take forever to restablish it. Today I came out of the subway again and the phone din't get service and I had to soft reset it...
And thats what happened the day before I sent it to repair... I fell like it's going to happen again!
Try to take another road.
Svenitos said:
Try to take another road.
Click to expand...
Click to collapse
I can't believe you went there...
lol
claudiolimao said:
Hi guys, I'm back. I sent my P3600 for fixing and they replaced the mainboard and works fine.
But, when I lose the sign the phone just take forever to restablish it. Today I came out of the subway again and the phone din't get service and I had to soft reset it...
And thats what happened the day before I sent it to repair... I fell like it's going to happen again!
Click to expand...
Click to collapse
If i were you i'd start taking the bus!!!
Yes yes, your suggestion is valid... lol, but I'm serious, I don't know why I need to soft reset the device every time I lose service... that is annoying!
How many second a HTCP3600 need to find service when you turn it on or do a soft reset? I mean, what can be considered a normal behavior?
When I turn it on, it stays with the "!" for about 5 minutes and only after that time I get service... but sometimes I get no service at all....
I got in touch with Teleservice in germany, which replaced my mainboard, to see if they can give me some advice before I need to send it overseas, again, for repair... or replacement if possible!
If someone have an advice I would apreciate...
Thanks!
claudiolimao said:
How many second a HTCP3600 need to find service when you turn it on or do a soft reset? I mean, what can be considered a normal behavior?
When I turn it on, it stays with the "!" for about 5 minutes and only after that time I get service... but sometimes I get no service at all....
I got in touch with Teleservice in germany, which replaced my mainboard, to see if they can give me some advice before I need to send it overseas, again, for repair... or replacement if possible!
If someone have an advice I would apreciate...
Thanks!
Click to expand...
Click to collapse
I always get a service within 5 seconds or something.. So there is definately something wrong with your device/simcard/provider.
claudiolimao said:
Yes yes, your suggestion is valid... lol, but I'm serious, I don't know why I need to soft reset the device every time I lose service... that is annoying!
Click to expand...
Click to collapse
Well you know what they say ,he laughs best who laughs last,anyway ,what you described happened to me as well ,yesterday i too was using the subway here in Athens and when i got home about five hours later i noticed that i had no phone service just an exclamation mark,i siftreset the device and the signal came back.
I've lost my phone, haven't blocked it yet or anything in the hope that Microsoft my Phones locate service will help me out. When i lost it was low on Juice, by now it would have died so the locate service isn't working... Im hoping that someone has found it, charges it, sticks their sim card in it and it will be locatable...
Is this the case? The phone will broadcast the IMEI number regardless of what sim is in it yeah? If microsoft my phone isn't finding it, and i'm phoning it several times a day and its saying 'It has not been possible to connect your call, please try again later', im hoping that its dead? If someone was actively using it with a different sim card I would be able to track it right?
I've pretty much written it off now, assuming i'll never find it, i've come to terms with that, but there's always that little bit of hope... Can anyone help please?
Cheers.
Bump.
Sorry to be a pain guys but just a bit of clarification is all i'm after.
Cheers.
Wouldn't it just go right to answerphone if the battery was dead?
Hello, friend. I am really sorry that your phone is gone..I am sure that really stinks...
Well, first: I have never tried that or spoke to a mobile rep about that, but since your phone has a specific adress and its like a vin number, i believe is the IMEI #. And GPS and everything are still in the phone. They can`t delete them or change them. Thus i believe its possible that if you call a Rep and tell them to locate it or something like that, are they supposed to help you? I've heard that iphones have that fiture, that if you loose your phone, they can track it.
That's just my 2 cents. I hope I gave you some hope... Good look mate!
Not good news I'm afraid mate. I've seen quite a few people on here say that the premium MyPhone services don't work.
If someone were to charge it and put a new SIM in it then when they switched it on it would be just like it was when you last had it, so MyPhone would run as often as you had it set to. (I don't know if the tracking is updated upon request or when it syncs.)
If I were you, I'd report it missing, both to your provider and your insurance company. Bad times mate.
so this whole microsoft my phone tracking service doesn't work? Has anyone, or anyone heard of it working...? Would o2 track it and tell me where it is? I heard they won't due to privacy infringement or whatever...but surely thats what these service are in place for, to find a lost phone?
thanks for your replies so far guys.
matt_attack_2k1 said:
so this whole microsoft my phone tracking service doesn't work? Has anyone, or anyone heard of it working...? Would o2 track it and tell me where it is? I heard they won't due to privacy infringement or whatever...but surely thats what these service are in place for, to find a lost phone?
thanks for your replies so far guys.
Click to expand...
Click to collapse
Have you tried phoning O2 to ask them? It sounds like you've not exactly been too proactive with regards to recovering or safe guarding your phone thus far.
ive been phoning it every day and trying to track it. ive got in touch with the local police station to find out if its been handed in but i cant do that without saying its been stolen and filing a report which im reluctant to do right now if this microsoft my phone service works...
matt_attack_2k1 said:
ive been phoning it every day and trying to track it. ive got in touch with the local police station to find out if its been handed in but i cant do that without saying its been stolen and filing a report which im reluctant to do right now if this microsoft my phone service works...
Click to expand...
Click to collapse
I'm assuming you don't have insurance? I'd think it's safe to say you've lost it, i'd file a report with the local police and try to claim via the insurance if you have it. Getting the IMEI barred is a real last ditch attempt as you can't remove the barred number from your countrys network once it's been done.
The myphone service is linked to the phone by your windows live ID. i would lock it asap with myphone, making the phone useless unless a hard-reset has been performed... After a hard-reset myphone wont be linked to your live ID anymore
I've tried the myphone premium services, and i can confirm that they work. If your phone cant be located, its just bad luck.
good luck to you my friend!
Kalavere said:
Getting the IMEI barred is a real last ditch attempt as you can't remove the barred number from your countrys network once it's been done.
Click to expand...
Click to collapse
that's why i'm reluctant to block it and report it, once i clock it, i can't keep trying to locate it. if i keep trying to locate it and I fail, i'll lock it via microsoft my phone and put the message for them to contact me, leave it a couple of days, if nothing, block it through o2 with the imei. When i click get started its saying that i can try more than 2 times within a week, so ill have to wait until thursday to try it again i think.
EDIT: Can i still locate it i lock it through myphone not blocking the imei?
matt_attack_2k1 said:
Can i still locate it i lock it through myphone not blocking the imei?
Click to expand...
Click to collapse
Apparently you can.
'For 7 days, My Phone will try to lock your phone. You can check the status of your lock request by returning to this page at any time.'
Have a look there, 3rd one down it gives you the usual Microsoft vague answers.
http://sn1-p1.myphone.microsoft.com/mkweb/MoreInfo.po?tsid=1270566468631
hm, so it will try to lock the phone for 7 days, but doesn't tell us if once locked, we can still track it?
thanks for your reply you've been a great help!
matt_attack_2k1 said:
hm, so it will try to lock the phone for 7 days, but doesn't tell us if once locked, we can still track it?
thanks for your reply you've been a great help!
Click to expand...
Click to collapse
Microsoft are just as usual usless absolultely usless at giving you any information on any product or service they offer on their own website, and it doesn't actually say anywhere if you can still locate it. But it would be completely pointless if you locked it and it wouldn't let you actually locate the handset, so I would guess you could.
IIRC you can get it to display a custom message when it's locked from myphone. "Hi, thanks for finding my phone. Please call me on xxx-xxx-xxxx to claim your reward!"
that is correct yeah but then once locked, can i still locate it or am i souley relying on the finder to return it?
matt_attack_2k1 said:
that is correct yeah but then once locked, can i still locate it or am i souley relying on the finder to return it?
Click to expand...
Click to collapse
Even if it does locate it, it's gonna be in a 50m radius, at best. Probably more in the region of a 200m radius, which is nearly the same as not knowing where it is.
If you can get it to lock and display a message, leave it for a little while and then get it blocked via the imei.
I have a replacement sim card being used in a temporary phone at the moment, I just tried to lock the phone, why am I getting a coded text to this number, surely it should be trying to lock my imei not my number?
matt_attack_2k1 said:
I have a replacement sim card being used in a temporary phone at the moment, I just tried to lock the phone, why am I getting a coded text to this number, surely it should be trying to lock my imei not my number?
Click to expand...
Click to collapse
It has still got to send the phone a locking command, which is what you are getting.
As you are using a replacement SIM with the same number, you are in fact, preventing yourself from using any of the MyPhone functions, as there is no way to connect to the lost phone.
matt_attack_2k1 said:
I have a replacement sim card being used in a temporary phone at the moment, I just tried to lock the phone, why am I getting a coded text to this number, surely it should be trying to lock my imei not my number?
Click to expand...
Click to collapse
Fatal error.
Hey,
I've had my phone for a month or so, and I was changing the rom, and accidently installed the AEON v3 on my D208.
Now my phone is stuck on fastboot everytime I boot my phone, I've looked around and tried everything
The Back to stock thread doesnt work me for, I keep getting stuck at 49% and LG Support tool shows L02E
I've downloaded the latest, and the 3.9.1 drivers, all install except for LGE Phone Software.
I'm very frustrated and need help fast. I have no backup of the phone (which i forgot to take)
Can this be fixed? any ideas? - and or is it possible to push a new rom into my D802 from fastboot or through twrp.
I can access download mode and twrp.
Thank you.
alatewolf said:
Hey,
I've had my phone for a month or so, and I was changing the rom, and accidently installed the AEON v3 on my D208.
Now my phone is stuck on fastboot everytime I boot my phone, I've looked around and tried everything
The Back to stock thread doesnt work me for, I keep getting stuck at 49% and LG Support tool shows L02E
I've downloaded the latest, and the 3.9.1 drivers, all install except for LGE Phone Software.
I'm very frustrated and need help fast. I have no backup of the phone (which i forgot to take)
Can this be fixed? any ideas? - and or is it possible to push a new rom into my D802 from fastboot or through twrp.
I can access download mode and twrp.
Thank you.
Click to expand...
Click to collapse
Use this method to flash back to stock. DW phones are hard to fully brick now days.
http://forum.xda-developers.com/showthread.php?t=2432476
Edit: sorry didnt fully read your post xD Before trying to wipe in lg flashtools. Go into twrp and wipe everything! data, system etc. Then try the tool again, i had the same issue as you. OR you can simply flash a new rom for the D802 inn TWRP.
MalignantQuechnitlan said:
Use this method to flash back to stock. DW phones are hard to fully brick now days.
http://forum.xda-developers.com/showthread.php?t=2432476
Edit: sorry didnt fully read your post xD Before trying to wipe in lg flashtools. Go into twrp and wipe everything! data, system etc. Then try the tool again, i had the same issue as you. OR you can simply flash a new rom for the D802 inn TWRP.
Click to expand...
Click to collapse
Dw, I fixed it, I tired the Emergency mode, and it randomly just started working, Thanks for your help
Haha sweet and no problem :good:
Sent from my LG-G2 using Tapatalk
MalignantQuechnitlan said:
Haha sweet and no problem :good:
Sent from my LG-G2 using Tapatalk
Click to expand...
Click to collapse
Hey I kinda have another problem, I cant get any service, everytime I try to connect to a service operator I get the error,
"Unable to connect to this network at this time android, Try again later" I've changed sim, I've changed apn settings and all sorts, nothing works, the sim works fine on another phone tho. Also same problem when tried with another network simcard, Any ideas?
alatewolf said:
Hey I kinda have another problem, I cant get any service, everytime I try to connect to a service operator I get the error,
"Unable to connect to this network at this time android, Try again later" I've changed sim, I've changed apn settings and all sorts, nothing works, the sim works fine on another phone tho. Also same problem when tried with another network simcard, Any ideas?
Click to expand...
Click to collapse
It seems like you have wiped your baseband/modem. Go into settings and look at the baseband version. if it says unknown then its been wiped and you will need to flash back to stock or you may be able to flash a new modem.
MalignantQuechnitlan said:
It seems like you have wiped your baseband/modem. Go into settings and look at the baseband version. if it says unknown then its been wiped and you will need to flash back to stock or you may be able to flash a new modem.
Click to expand...
Click to collapse
Nope, Baseband shows as M8974A-AAAANAZM-1.0.190036,
Also I flashed back to stock earlier and it made no difference, sometimes I also get a popup saying "phone not authorized. turn off and restart your phone. if network is unavailable, contact customer service"
My phone recognises I'm on talkmobile, and same with other different sims, also in network info it shows "In Service" but Mobile network state is disconnected. I cannot pick a network operator as said, and I've tried many roms, reseting my phone, and wiping the whole system and such while I was having the fastboot problem.
I'm really confused and afraid I've turned my phone into a hella expensive mp3. Is there anything I can do, or maybe I can show you so you could help? that would be really appreciated if you can.
alatewolf said:
Nope, Baseband shows as M8974A-AAAANAZM-1.0.190036,
Also I flashed back to stock earlier and it made no difference, sometimes I also get a popup saying "phone not authorized. turn off and restart your phone. if network is unavailable, contact customer service"
My phone recognises I'm on talkmobile, and same with other different sims, also in network info it shows "In Service" but Mobile network state is disconnected. I cannot pick a network operator as said, and I've tried many roms, reseting my phone, and wiping the whole system and such while I was having the fastboot problem.
I'm really confused and afraid I've turned my phone into a hella expensive mp3. Is there anything I can do, or maybe I can show you so you could help? that would be really appreciated if you can.
Click to expand...
Click to collapse
Eh sorry to ask but is your phone from a carrier or ebay or something? If ebay or amazon...i may know why its messing up D:
MalignantQuechnitlan said:
Eh sorry to ask but is your phone from a carrier or ebay or something? If ebay or amazon...i may know why its messing up D:
Click to expand...
Click to collapse
I bought it from ebay, Its the international version and it was working for a couple of days and then one day it randomly went off
alatewolf said:
I bought it from ebay, Its the international version and it was working for a couple of days and then one day it randomly went off
Click to expand...
Click to collapse
Ahh i thought that. Some other guy posted the same sorta thing as you about signal completely dying He bought his online too. It turns out his device was reported stolen, so the carrier blocked it, the same way yours is (no signal) but don't worry it might not be that, ill go check the post and you can ask the guy how he found out.
EDIT: his post - "Well would you believe it. After much messing around, flashing modems, going back to stock, flashing with different recoveries etc, I took the plunge and paid for a checkmend.com report. It turns out that the device I bought on ebay 2 weeks ago has been reported as stolen and is barred on mobile networks in the UK. Paypal claim already done...
So just in case anyone else has a sudden problem with no signal, it might not be a bad flash!"
---------- Post added at 07:36 PM ---------- Previous post was at 07:33 PM ----------
@j0ff help this guy out
MalignantQuechnitlan said:
Ahh i thought that. Some other guy posted the same sorta thing as you about signal completely dying He bought his online too. It turns out his device was reported stolen, so the carrier blocked it, the same way yours is (no signal) but don't worry it might not be that, ill go check the post and you can ask the guy how he found out.
EDIT: his post - "Well would you believe it. After much messing around, flashing modems, going back to stock, flashing with different recoveries etc, I took the plunge and paid for a checkmend.com report. It turns out that the device I bought on ebay 2 weeks ago has been reported as stolen and is barred on mobile networks in the UK. Paypal claim already done...
So just in case anyone else has a sudden problem with no signal, it might not be a bad flash!"
---------- Post added at 07:36 PM ---------- Previous post was at 07:33 PM ----------
@j0ff help this guy out
Click to expand...
Click to collapse
Is the website safe? Is there no other way of finding out? and if it is a stolen phone, what do I actually do, like do i call the police and report it or?
alatewolf said:
Is the website safe? Is there no other way of finding out? and if it is a stolen phone, what do I actually do, like do i call the police and report it or?
Click to expand...
Click to collapse
I've never used it, but he used it, so it must be haha and I'm really not sure man D:
MalignantQuechnitlan said:
I've never used it, but he used it, so it must be haha and I'm really not sure man D:
Click to expand...
Click to collapse
Oh okay, I used the website and it shows the phone has been reported lost or stolen, I'll make a claim to paypal and open a case on ebay, Thank you for your help, You've honestly taken alot of stress off my shoulders, I've been trying to fix this for over 2 days non stop without sleep.
alatewolf said:
Oh okay, I used the website and it shows the phone has been reported lost or stolen, I'll make a claim to paypal and open a case on ebay, Thank you for your help, You've honestly taken alot of stress off my shoulders, I've been trying to fix this for over 2 days non stop without sleep.
Click to expand...
Click to collapse
The sneaky bastards selling a stolen phone! At least you found out anyway, i hope you get your money back and no problem :good:
Might not have been stolen they may have sold it and then made an insurance claim on it to get a new one cheap. I have heard of people doing that to get a phone and money and screwing other people over. Either way pretty messed up to do that too people. Hopefully PayPal and eBay will help in resolving the issue
Sent from my LG-D800 using XDA Premium 4 mobile app
rquiett said:
Might not have been stolen they may have sold it and then made an insurance claim on it to get a new one cheap. I have heard of people doing that to get a phone and money and screwing other people over. Either way pretty messed up to do that too people. Hopefully PayPal and eBay will help in resolving the issue
Click to expand...
Click to collapse
I know, I spent hours trying to fix it and got really worried and sick, I opened a case and requested a refund from paypal. hopefully I'll get it.
MalignantQuechnitlan said:
The sneaky bastards selling a stolen phone! At least you found out anyway, i hope you get your money back and no problem :good:
Click to expand...
Click to collapse
Thank you so much!
What I don't understand here is how can a stolen phone in a particular country can be blocked to be used all over the world. I see lot of ebay listings for BAD IMEI AT&T and T-Mobile phones being sold for international usage(outside US) & I know some people buy it for International usage and it should in a vice-versa situation. Is the OP from outside US & bought International version on ebay hence he can't used it in his country, because outside north-america, every country gets same model except for some Asian countries like South-Korea, Japan.
Hello everyone! So my problem aroused a few days ago when I noticed my phone would randomly reboot and get stuck on the boot screen. I would have to mess around and finally only to get a few minutes of usage. I had King Rom installed which I believe was the issue. Fortunately, while trying to use Odin to recovery to stock, it shuts off in the middle of recovery mode. Now I am getting the screen that says: an error has occurred while updating the device software. please use the emergency recovery function in the smart switch pc software. I have been up all night trying to fix this with no results. I am so upset because I rely on my phone for my job as I am a delivery driver. I can't afford a new phone right now and I don't know what to do. It seems like I am pretty much SOL. I am hoping someone will be able to help me! Thanks so much
Somehow I was actually able to restore it to stock successfully in Odin. But before it will finish the initiation process it reboots over and over and the issue persists. Could there be another factor as to why this has happened?
slimspittle said:
Somehow I was actually able to restore it to stock successfully in Odin. But before it will finish the initiation process it reboots over and over and the issue persists. Could there be another factor as to why this has happened?
Click to expand...
Click to collapse
Well, if you're unlucky it might as well be a hardware related failure.
If you look through XDA, there are more and more people having the boot loop problem right now (me included).
Especially after the latest December FW update.
I would try to do a emergency restore through SmartSwitch, then factory reset.
That's the last thing I tried, although it didn't help me in the end and now my mobile is back at Samsung for repair.
If it still bootloops after these steps I think you're out of luck and have to contact a Samsung repair center.
slimspittle said:
aroused
Click to expand...
Click to collapse
Arose is the word i think you were looking for!!
MisterKanister said:
Well, if you're unlucky it might as well be a hardware related failure.
If you look through XDA, there are more and more people having the boot loop problem right now (me included).
Especially after the latest December FW update.
I would try to do a emergency restore through SmartSwitch, then factory reset.
That's the last thing I tried, although it didn't help me in the end and now my mobile is back at Samsung for repair.
If it still bootloops after these steps I think you're out of luck and have to contact a Samsung repair center.
Click to expand...
Click to collapse
Well my phone is the International from Kenya and I'm not sure if Samsung will honor the warranty. I am able to get to the point where you add your Google account. From that point, it gets stuck at ''just a sec''. From that point, it starts to freeze. I guess somehow the phone is still messed up. Think I should try flashing it again?
Do you have TWRP or any custom recovery, does it freeze when your in that menu? Do you have an external SD inside?
dude9946 said:
Do you have TWRP or any custom recovery, does it freeze when your in that menu? Do you have an external SD inside?
Click to expand...
Click to collapse
No I do not anymore and it freezes when the firmware has loaded and it says optimizing apps. And yes I do have a an SD Card
Long shot... have you tired booting up the phone without the card in? It's really sounding like a hardware problem, maybe GPU if it gets triggered reliably...
dude9946 said:
Long shot... have you tired booting up the phone without the card in? It's really sounding like a hardware problem, maybe GPU if it gets triggered reliably...
Click to expand...
Click to collapse
So this time I actually retried Odin with stock restored from a different website. Then bypassed adding a google account. From that point, I no longer got to the ''just a sec'' screen. I was actually able to fully set up the device. I am assuming it will still have issues occasionally. We will see though. I am very lucky because I go to work in a few hours and would miss out on so much tips! Thanks everyone for your support! If the phone still has problems after a restore how do you get a hold of Samsung if its an International phone. Do you have to send it back to the country of origin?
Samsung may decide that you need to contact the country of origin, I know for example Sony stopped supporting international phones in their repair centers last year... While you have the phone up and running try to get some diagnostic info on why its happening.
dude9946 said:
Samsung may decide that you need to contact the country of origin, I know for example Sony stopped supporting international phones in their repair centers last year... While you have the phone up and running try to get some diagnostic info on why its happening.
Click to expand...
Click to collapse
How would I go about doing that?
slimspittle said:
How would I go about doing that?
Click to expand...
Click to collapse
you could get CPU-Z from the app store and take screenshots.
Although i dont thing that would help, just call the samsung support line and select to go to phones and explain whats happening. you wont have to send the phone back to the country of origin.
Cyber5hark said:
you could get CPU-Z from the app store and take screenshots.
Although i dont thing that would help, just call the samsung support line and select to go to phones and explain whats happening. you wont have to send the phone back to the country of origin.
Click to expand...
Click to collapse
I agree you should call Samsung, However you might* still need to send it back to its Origin... It's totally up to Samsung's current policy on supporting international phones. Due to cost, a lot of repair centers really only keep parts/new phones for the ones locally available. However, It's also possible that they are able to contact their international warehouse for parts... So who knows ¯\_(ツ)_/¯ Keep us updated though, other users in your situation would love to know what happens!
dude9946 said:
I agree you should call Samsung, However you might* still need to send it back to its Origin... It's totally up to Samsung's current policy on supporting international phones. Due to cost, a lot of repair centers really only keep parts/new phones for the ones locally available. However, It's also possible that they are able to contact their international warehouse for parts... So who knows ¯\_(ツ)_/¯ Keep us updated though, other users in your situation would love to know what happens!
Click to expand...
Click to collapse
Okay so now it is stuck in a bootloop even after restoring to Odin again. I will try to get a hold of Samsung to see what they say. If not, I paid for my phone with my Wells Fargo Credit card and they have insurance. May get a replacement through them if Samsung won't help
So I just called them and they said to go into my local Samsung store within Best Buy to have them reflash the firmware lol. Going to take it their now to see what happens. Wish me luck
slimspittle said:
So I just called them and they said to go into my local Samsung store within Best Buy to have them reflash the firmware lol. Going to take it their now to see what happens. Wish me luck
Click to expand...
Click to collapse
Ha! did you tell them you already tried... good luck, keep us updated!
@slimspittle dont let us down, we need an update!
Okay so to send it in to Samsung(No charge for software issue as they said) they want a receipt with the IMEI on it. I bought the phone from Amazon and their is no IMEI on the receipt.
Hi All,
I'm in a bit of a pickle. I got the S7 a while ago and managed to drop it. Got the screen replaced through my bank insurance but since I've got it back, it is coming up with "Not registered on network" error. It also says "Security Notice: Unauthorised actions have been detected. Restart your device to undo any unauthorised changes." Obviously contacted the repair centre but they won't accept any blame, saying they would not have rooted it. I will continue arguing with them but need my phone so am trying to solve it myself. What I've done so far:
1. The phone is not blacklisted - I've checked that (just incase someone had been a numpty and put it as stolen instead of damaged).
2. Installed software which given me the phone info - it shows knox 0x1 meaning the knox flag has been tripped.
3. Tried manually selecting the network but it comes up with an error "Unable to connect. Try again later" and "No service". Note that when I pop the sim in my backup phone (Blackberry 9900 - going waaaaay back now), it works so the SIM is working fine. The phone is locked to Vodafone.
4. Can't upgrade the software (from 6) as the knox flag has tripped.
5. At present, root existence says No.
6. Have also tried all the usual basics - restarting, restoring to factory settings, turning off wifi/going to flight mode.
The only way of resolving it from what I can tell is rooting it but I am not sure of the process and not sure what I am trying to achieve by doing this. So, would appreciate any suggestions for resolving it and a step by step guide if available. Just frustrated I have an amazing phone under warranty which isn't working like a phone atm... Help appreciated in advance!
Another thing to add - just noticed that the IMEI for the phone is different to the IMEI on the box that I had. Neither of the IMEI are blocked but don't understand what the heck has actually been done to the phone.
skgwho said:
Another thing to add - just noticed that the IMEI for the phone is different to the IMEI on the box that I had. Neither of the IMEI are blocked but don't understand what the heck has actually been done to the phone.
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Maybe they have changed the main board of your phone
AbdulHadiKhan44 said:
Maybe they have changed the main board of your phone
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Thanks and valid. But given the screen was the only part damaged, I don't understand why they'd bother replacing one of the most expensive parts? Anyway, appreciate the input.
skgwho said:
Thanks and valid. But given the screen was the only part damaged, I don't understand why they'd bother replacing one of the most expensive parts? Anyway, appreciate the input.
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Once again make sure that the imei in the phone is not blocked in your country
AbdulHadiKhan44 said:
Once again make sure that the imei in the phone is not blocked in your country
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Thanks. I'm in the UK and it doesn't seem to be blocked. Checked on www.imeipro.info but if you know any others, happy to check.
skgwho said:
Thanks. I'm in the UK and it doesn't seem to be blocked. Checked on www.imeipro.info but if you know any others, happy to check.
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Read this article maybe it can help you
http://www.pcadvisor.co.uk/how-to/m...hand-phone-is-lost-stolen-or-blocked-3628651/
Last year i bought a 2nd hand s6 edge from pakistani market and that was also not registering on the network i ckecked the phone's imei whether it is blocked or not. On international imei checking websites that was not blocked but on pakistani telecommunication authority's website that was blocked by local police