Database Users

[Q] LG repair costs

My phone is bootlooping and I can't access recovery. I can't restore the phone's stock software because I edited build.prop and it's not showing up as a Verizon phone. I decided to bite the bullet and just pay LG to reset it. However, when I contacted them to do this they told me I need to mail the phone in and they will tell me how much it costs after their tech looks at it. I'm worried if I do this that they'll charge me an exorbitant amount to fix it... Does anyone have any idea how much they usually charge to do this?

Sending the phone off to LG should be your last resort. It sounds like you've not tried everything!

Send it in to warranty. As long as there's no physical damage Verizon isn't going to give a rats a$$

06stang said:
Send it in to warranty. As long as there's no physical damage Verizon isn't going to give a rats a$$
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Well, in another thread a Sprint tech said that LG did not give them a method to flash the stock software if the model check failed. I assumed this was the case for Verizon as well. I'll call them tomorrow and ask, I may have misunderstood what he wrote. I can't seem to find his post now. I'll update this post after work tomorrow if they can recover the phone.
theoneofgod, what is it that you think I haven't tried yet? If you have a suggestion which would save me the trouble of sending this phone in I would be super happy. To recap, here's what I've tried:
1. Using hard keys to factory reset (on TWRP 2.6.3.1 so it actually factory resets instead of booting into recovery)
2. Hitting "adb reboot recovery" over and over as TWRP loads and performs factory reset (this worked for people on 2.6.3.1 on AT&T but doesn't seem to be working on my Verizon phone for some reason. I've tried it dozens of times and even wrote a batch file which spams "adb reboot recovery" many, many times faster than I could type it)
3. Flashing the .tot file through download mode (Model check fails)
4. Flashing the .kdz file through download mode (Hangs at either 4% or 10% and asks me to restart. Never gets past 10%)
5. Entering my IMEI into the LG update tool, letting it download the software for the phone, and letting it try to flash the software (it fails)

What was the reason for bootloop? i also change my model name to make camera app show pics in menu, but it didn't help, and i returned to stock build.prop. So whats your story? Its good to know what i should NOT do with the phone.

Yea a good idea if you share what you've done so readers can be aware of it. Goodluck to your G2 pal and we're sorry for you..

marshygeek said:
Yea a good idea if you share what you've done so readers can be aware of it. Goodluck to your G2 pal and we're sorry for you..
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Click to collapse
Np don't mind sharing, thanks for the sympathy this definitely sucks aha. I usually add in qemu.hw.mainkeys=1 to get rid of the software keys when I put a new ROM on. It worked the first time I did it on this phone, my best guess is that I mistyped something. I'm not 100% sure why this is making my phone not show up as a Verizon model during the model recovery check...someone more knowledgeable than me would have to explain that.
Melodycd, I think you should be fine doing that as long as you're careful. I was pretty careless and made a lot of mistakes to get in my position. As long as you don't do ALL of the following things you should be safe:
1. Not have the latest recovery
2. Not have USB debugging enabled
3. Mess up while editing a build.prop file so you bootloop

It doesn't matter what they can or can't do with the phone. They don't care what you did to it as long as it's not physically damaged or have water damage. Software issues can be fixed. If they couldn't flash new software they wouldn't have CLN devices to send out for warranty.
I've sent in several dozen phones that I left rooted (for legitimate defect concerns) and none were charged back. They don't need to know what happened to the phone when you call all they need to know is its not working and to send you out a device. They'll receive yours, flash it or send it back to LG to flash, then send it out to someone else as a warranty device.

06stang said:
It doesn't matter what they can or can't do with the phone. They don't care what you did to it as long as it's not physically damaged or have water damage. Software issues can be fixed. If they couldn't flash new software they wouldn't have CLN devices to send out for warranty.
I've sent in several dozen phones that I left rooted (for legitimate defect concerns) and none were charged back. They don't need to know what happened to the phone when you call all they need to know is its not working and to send you out a device. They'll receive yours, flash it or send it back to LG to flash, then send it out to someone else as a warranty device.
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Okay I'll send it in tomorrow. Thanks man, I was just worried that since the phone says "rooted" in download mode they would flip out about it. Appreciate the reassurance.

ccmbr002 said:
Okay I'll send it in tomorrow. Thanks man, I was just worried that since the phone says "rooted" in download mode they would flip out about it. Appreciate the reassurance.
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I'm just sharing my experience. Over the past 5 years I've been rooting and returning. I can't guarantee anything but i can tell you my experiences and what I've been told by vzw people I know.

I had my g2 repaired when it was rooted. My camera wasn't working atall would just show up black when i opened the app. I sent it in rooted w CWM recovery as i stupidly forgot to remove it. And i had a replacement within 5 days no questions asked.
Not sure if this is because i am in UK or not, but they didn't blink an eye.

Swanseatom said:
I had my g2 repaired when it was rooted. My camera wasn't working atall would just show up black when i opened the app. I sent it in rooted w CWM recovery as i stupidly forgot to remove it. And i had a replacement within 5 days no questions asked.
Not sure if this is because i am in UK or not, but they didn't blink an eye.
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Yep I was just worried because the Verizon phone explicitly states that it is rooted. Just to follow up for those who are on Verizon and are stuck bootlooping and with no way to flash the stock ROM, what 06stang said held true for me (so far). The Verizon rep on the phone couldn't help me (she said she needed me to put my SIM card in my G2 when I was calling her from my old phone) so I took it to a Verizon store. The dude checked it for physical damage, tried to turn it on, and when he saw it bootloop he put in an order to get me a replacement phone. I'll report back in a week or two after I send in my rooted phone and let people know what happens, it seems like they won't charge me as of right now though.

n9005 not registered on network

hello i have problem with n9005
not registered on network
imie OK base band OK
i try to flash with original firmware but same problem

Same issue
khalafawy96 said:
hello i have problem with n9005
not registered on network
imie OK base band OK
i try to flash with original firmware but same problem
Click to expand...
Click to collapse
I had this exact same thing happen to me today. i sent a text message at midnight last night it sent fine and i went to bed. i wake up at 4 am for work and i have had this issue all day. full signal but its not connecting to a network.
If you happen to find an answer before anyone replys could you post the fix please, it would greatly help. and i will do the same.
inputting *#1234# displays
AP : N9005XXUDMK2
CP : N9005XXUDMJ7
CSC : N90005XXDMK3
if this helps shed some light for someone whos more technical than myself
I have tryed a full wipe and flashing a new rom just to se if it would help since this issue occured aswell, ive also tried taking the sim out and back in and restting and manually selecting my network provider to no avail.

Phelsumania said:
I had this exact same thing happen to me today. i sent a text message at midnight last night it sent fine and i went to bed. i wake up at 4 am for work and i have had this issue all day. full signal but its not connecting to a network.
If you happen to find an answer before anyone replys could you post the fix please, it would greatly help. and i will do the same.
inputting *#1234# displays
AP : N9005XXUDMK2
CP : N9005XXUDMJ7
CSC : N90005XXDMK3
if this helps shed some light for someone whos more technical than myself
I have tryed a full wipe and flashing a new rom just to se if it would help since this issue occured aswell, ive also tried taking the sim out and back in and restting and manually selecting my network provider to no avail.
Click to expand...
Click to collapse
i try all of this ways but no luck we need help

imie
khalafawy96 said:
i try all of this ways but no luck we need help
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Click to collapse
ialright buddy, i just checked my imie number and it appears to be incorrect, this would result in not being able to make/recieve calls,texts. ive still not found a fix for the note 3 yet if i find one i will post it. It might be worth a check on your phone too. press *#06# in your phone dialer to display the imie on the phone, then cross reference it with the imie number on the box your note was supplied in (providing you still have the box).

pretty much given up
This is the closet ive come to finding an imie fix for the note was post #350
http://forum.xda-developers.com/showthread.php?t=2467001&page=35
i can not access odin at this period in time becasue i dont have access to windows enabled pc or laptop atm. i will give it ago myself asap (probably a few days time) if this doent work or someone else hasnt chimed in with any suggestions i am giving up on this piece of **** phone.
I dont mind bricking a device (to a degree) through my own tinkering or error. But for a phone to work fine then 4 hours later when i wake up suddenly being ****ed, is just rediculous and makes no sence.
only thing i can think of as a slight possibility (and not very likely) is i have been using crash rom since it came out and have the OTA updater installed, maybe it tryed auto updating itself over night and ****ed up resulting in these issues

Put your sim card into another phone and check if it works?
Just to make sure there is NOT any problem with your sim card or your mobile service provider.

vndnguyen said:
Put your sim card into another phone and check if it works?
Just to make sure there is NOT any problem with your sim card or your mobile service provider.
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Click to collapse
Thats a not a bad shout, will give it a go. thanks always fail to over look the obvious

And also try another sim in your phone... Maybe the sim card is not being read - hardware problem
Sent from my SM-N9005 using Tapatalk

1st micro sim phone
alom5 said:
And also try another sim in your phone... Maybe the sim card is not being read - hardware problem
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
Thanks alom, this is my first micro sim phone so i dont have a spare sim to test it with myself, i will pop down to vodafone tomoz and borrow a sim of them and try mine out in one of their phones.

Good luck. And hope it gets sorted.
Sent from my SM-N9005 using Tapatalk

Unfortuinately not my sim card
Went down vodafone today and tryed their sims. Their cards do not work in my phone but mine works in their phones. The lady in the shop said to re flash the stock rom and factory reset it and they will send it off as a hardware failure rather than software and hopefully they dont notice the knox has been tripped. She then said if they do notice and refuse to fix it, to put a brick through the screen and make an insurance claim.

Phelsumania said:
Went down vodafone today and tryed their sims. Their cards do not work in my phone but mine works in their phones. The lady in the shop said to re flash the stock rom and factory reset it and they will send it off as a hardware failure rather than software and hopefully they dont notice the knox has been tripped. She then said if they do notice and refuse to fix it, to put a brick through the screen and make an insurance claim.
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Click to collapse
Least they helped you. ---
EDIT:: it'll go to a Vodafone repair shop anyway, so they won't notice KNOX tbh. If they do, then LOL at them for actually doing their job..

Looks like it be a easy fix for them. It was nice of them to say all that and be so helpful. Looks like they know what they talking about for a change lol. ..
Sent from my SM-N9005 using Tapatalk

alom5 said:
Looks like it be a easy fix for them. It was nice of them to say all that and be so helpful. Looks like they know what they talking about for a change lol. ..
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
hehe i wasnt expecting it perhaps she had a rooted/custom rom phone too she seemed to know alot about it, she also said that the latest official OTA update from samsung has been causing this issue for lots of people on the Note 3, she thought thats what the problem initially when i said i had no service, so perhaps my blower auto updated itself whilst i was asleep if i didnt have auto update disabled? either way someones dropped the ball at samsung if there knackering phones using the OTA update.

i have also same problem.i do imei of s9005 and now its give error not register network.i also a
flash it but samse problem.is there any solution for this problem

[Q] LG G2 Locked Permanently.

Hey guys, Im using LG G2 D801 (T-Mobile).
The phone out of nowhere stopped accepting the network I was using (other than T-Mobile) and the phone got locked. After searching all through the internet I found out the unlocking option code (number) but before entering the unlock code it says The phone is locked permanently, and I never ever even tried to unlock it before.
I would really appreciate if anyone would help me fix this, I just got this phone. I'm going crazy!

Leo Abdii said:
Hey guys, Im using LG G2 D801 (T-Mobile).
The phone out of nowhere stopped accepting the network I was using (other than T-Mobile) and the phone got locked. After searching all through the internet I found out the unlocking option code (number) but before entering the unlock code it says The phone is locked permanently, and I never ever even tried to unlock it before.
I would really appreciate if anyone would help me fix this, I just got this phone. I'm going crazy!
Click to expand...
Click to collapse
If you had another sim before on your g2 and it suddenly got locked then I suggest to contact Tmobile about that. Did you bought the phone secondhand? If so do you think it might've been stolen?

wulsic said:
If you had another sim before on your g2 and it suddenly got locked then I suggest to contact Tmobile about that. Did you bought the phone secondhand? If so do you think it might've been stolen?
Click to expand...
Click to collapse
Umm, I got this phone from a person who's brother sent it all the way from US 3 days back. And that guy also used local network's sim for 3 days continously and he didnt even get a hint of such blocking thing.
Maybe they give a specific time, or the sim changing created the issue?

Leo Abdii said:
Umm, I got this phone from a person who's brother sent it all the way from US 3 days back. And that guy also used local network's sim for 3 days continously and he didnt even get a hint of such blocking thing.
Maybe they give a specific time, or the sim changing created the issue?
Click to expand...
Click to collapse
I am not sure but I think Tmobile can give us the answer why your phone got permanently locked out of nothing. So my best advice is to contact Tmobile about that cause they can't lock it like that with no reason.

wulsic said:
I am not sure but I think Tmobile can give us the answer why your phone got permanently locked out of nothing. So my best advice is to contact Tmobile about that cause they can't lock it like that with no reason.
Click to expand...
Click to collapse
Well, I'm afraid if they block my phone or something. :v
Cauz if it was sent country locked they would defo do that.

Leo Abdii said:
Well, I'm afraid if they block my phone or something. :v
Cauz if it was sent country locked they would defo do that.
Click to expand...
Click to collapse
Well your phone is already blocked abit :/ but you can still use wifi right? But I still wonder why they randomly blocked it.
Defo? If its country locked they cant just block it like that. Only thing why they can do that is if the phone got stolen. I suggest you to also search about the perm simlock or there is someway to bypass it. I will also try to search a bit but its getting late ;p.

wulsic said:
Well your phone is already blocked abit :/ but you can still use wifi right? But I still wonder why they randomly blocked it.
Defo? If its country locked they cant just block it like that. Only thing why they can do that is if the phone got stolen. I suggest you to also search about the perm simlock or there is someway to bypass it. I will also try to search a bit but its getting late ;p.
Click to expand...
Click to collapse
Duh I replied ya, dunno where the heck my post went.
Anyways, yea I can use wifi and all and I'm afraid if I lose the grip to that thing too .
That guy tells me to reset the phone as I entered a new sim but I wont do it, as I've used G2 Vs980 and it somewhat had the same thing Whenever I used to reset the phone it used to get lock and wont work until I put a valid sim into it, but it had a procedure or unlocking or idk what should i call it. You just had to press a couple of buttons and the phone to used to bypass or skip that setup thing. But as Idk any kind of procedure or this model or idk if any procedure will on it either I cant do it.
Anyways, I'll go to a professional unlocker or something and see uf he can help.

[QUOTE=Leo Abdii;55477337 Duh I replied ya, dunno where the heck my post went.
Anyways, yea I can use wifi and all and I'm afraid if I lose the grip to that thing too .
That guy tells me to reset the phone as I entered a new sim but I wont do it, as I've used G2 Vs980 and it somewhat had the same thing. Whenever I used to reset the phone it used to get lock and wont work until I put a valid sim into it, but it had a procedure or unlocking thing idk what should i call it. You just had to press a couple of buttons and the phone to used to bypass or skip that setup thing. But as Idk any kind of procedure or this model or idk if any procedure will on it either I cant do it.
Anyways, I'll go to a professional unlocker of something and see if he can help.

Leo Abdii said:
Leo Abdii;55477337 Duh I replied ya said:
Alright, goodluck About that sim required yeah that's just the same as you have with activating an Iphone but that's a safety feature.
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Click to collapse

wulsic said:
Leo Abdii said:
Alright, goodluck About that sim required yeah that's just the same as you have with activating an Iphone but that's a safety feature.
Click to expand...
Click to collapse
Umm mate can you check if theres any kind of safety feature for this phone :/ or anything like that .
Thanks.
Click to expand...
Click to collapse

Maybe the phone was stolen.

Bricked/randomly shuts off

Hello everyone! So my problem aroused a few days ago when I noticed my phone would randomly reboot and get stuck on the boot screen. I would have to mess around and finally only to get a few minutes of usage. I had King Rom installed which I believe was the issue. Fortunately, while trying to use Odin to recovery to stock, it shuts off in the middle of recovery mode. Now I am getting the screen that says: an error has occurred while updating the device software. please use the emergency recovery function in the smart switch pc software. I have been up all night trying to fix this with no results. I am so upset because I rely on my phone for my job as I am a delivery driver. I can't afford a new phone right now and I don't know what to do. It seems like I am pretty much SOL. I am hoping someone will be able to help me! Thanks so much

Somehow I was actually able to restore it to stock successfully in Odin. But before it will finish the initiation process it reboots over and over and the issue persists. Could there be another factor as to why this has happened?

slimspittle said:
Somehow I was actually able to restore it to stock successfully in Odin. But before it will finish the initiation process it reboots over and over and the issue persists. Could there be another factor as to why this has happened?
Click to expand...
Click to collapse
Well, if you're unlucky it might as well be a hardware related failure.
If you look through XDA, there are more and more people having the boot loop problem right now (me included).
Especially after the latest December FW update.
I would try to do a emergency restore through SmartSwitch, then factory reset.
That's the last thing I tried, although it didn't help me in the end and now my mobile is back at Samsung for repair.
If it still bootloops after these steps I think you're out of luck and have to contact a Samsung repair center.

slimspittle said:
aroused
Click to expand...
Click to collapse
Arose is the word i think you were looking for!!

MisterKanister said:
Well, if you're unlucky it might as well be a hardware related failure.
If you look through XDA, there are more and more people having the boot loop problem right now (me included).
Especially after the latest December FW update.
I would try to do a emergency restore through SmartSwitch, then factory reset.
That's the last thing I tried, although it didn't help me in the end and now my mobile is back at Samsung for repair.
If it still bootloops after these steps I think you're out of luck and have to contact a Samsung repair center.
Click to expand...
Click to collapse
Well my phone is the International from Kenya and I'm not sure if Samsung will honor the warranty. I am able to get to the point where you add your Google account. From that point, it gets stuck at ''just a sec''. From that point, it starts to freeze. I guess somehow the phone is still messed up. Think I should try flashing it again?

Do you have TWRP or any custom recovery, does it freeze when your in that menu? Do you have an external SD inside?

dude9946 said:
Do you have TWRP or any custom recovery, does it freeze when your in that menu? Do you have an external SD inside?
Click to expand...
Click to collapse
No I do not anymore and it freezes when the firmware has loaded and it says optimizing apps. And yes I do have a an SD Card

Long shot... have you tired booting up the phone without the card in? It's really sounding like a hardware problem, maybe GPU if it gets triggered reliably...

dude9946 said:
Long shot... have you tired booting up the phone without the card in? It's really sounding like a hardware problem, maybe GPU if it gets triggered reliably...
Click to expand...
Click to collapse
So this time I actually retried Odin with stock restored from a different website. Then bypassed adding a google account. From that point, I no longer got to the ''just a sec'' screen. I was actually able to fully set up the device. I am assuming it will still have issues occasionally. We will see though. I am very lucky because I go to work in a few hours and would miss out on so much tips! Thanks everyone for your support! If the phone still has problems after a restore how do you get a hold of Samsung if its an International phone. Do you have to send it back to the country of origin?

Samsung may decide that you need to contact the country of origin, I know for example Sony stopped supporting international phones in their repair centers last year... While you have the phone up and running try to get some diagnostic info on why its happening.

dude9946 said:
Samsung may decide that you need to contact the country of origin, I know for example Sony stopped supporting international phones in their repair centers last year... While you have the phone up and running try to get some diagnostic info on why its happening.
Click to expand...
Click to collapse
How would I go about doing that?

slimspittle said:
How would I go about doing that?
Click to expand...
Click to collapse
you could get CPU-Z from the app store and take screenshots.
Although i dont thing that would help, just call the samsung support line and select to go to phones and explain whats happening. you wont have to send the phone back to the country of origin.

Cyber5hark said:
you could get CPU-Z from the app store and take screenshots.
Although i dont thing that would help, just call the samsung support line and select to go to phones and explain whats happening. you wont have to send the phone back to the country of origin.
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Click to collapse
I agree you should call Samsung, However you might* still need to send it back to its Origin... It's totally up to Samsung's current policy on supporting international phones. Due to cost, a lot of repair centers really only keep parts/new phones for the ones locally available. However, It's also possible that they are able to contact their international warehouse for parts... So who knows ¯\_(ツ)_/¯ Keep us updated though, other users in your situation would love to know what happens!

dude9946 said:
I agree you should call Samsung, However you might* still need to send it back to its Origin... It's totally up to Samsung's current policy on supporting international phones. Due to cost, a lot of repair centers really only keep parts/new phones for the ones locally available. However, It's also possible that they are able to contact their international warehouse for parts... So who knows ¯\_(ツ)_/¯ Keep us updated though, other users in your situation would love to know what happens!
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Click to collapse
Okay so now it is stuck in a bootloop even after restoring to Odin again. I will try to get a hold of Samsung to see what they say. If not, I paid for my phone with my Wells Fargo Credit card and they have insurance. May get a replacement through them if Samsung won't help

So I just called them and they said to go into my local Samsung store within Best Buy to have them reflash the firmware lol. Going to take it their now to see what happens. Wish me luck

slimspittle said:
So I just called them and they said to go into my local Samsung store within Best Buy to have them reflash the firmware lol. Going to take it their now to see what happens. Wish me luck
Click to expand...
Click to collapse
Ha! did you tell them you already tried... good luck, keep us updated!

@slimspittle dont let us down, we need an update!

Okay so to send it in to Samsung(No charge for software issue as they said) they want a receipt with the IMEI on it. I bought the phone from Amazon and their is no IMEI on the receipt.

No signal for a while now..

Hi guys. I've been having this odd issue for the past three days, and now I have to carry a second phone for calls, which defeats the purpose of the phone in the first place.
Out of the blue, my phone can't connect to the mobile network. It just shows no bars and a "refreshing" icon, continuously spinning. I have tried restarting the phone, turning the airplane mode on and off, removing the SIM,tried another SIM, soft reset, hard reset, created a new APN with the details directly from the carrier, manually searched for the network, automatically searched for it, you name it. Everything without success.
Has anyone experienced that? It's extremely frustrating. Let me know if younhave any other ideas. Cheers!

eloktwo said:
Let me know if younhave any other ideas.
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If nothing helps, especially soft/hard resetting it, then I suggest you should return it to warranty...

romcio47 said:
If nothing helps, especially soft/hard resetting it, then I suggest you should return it to warranty...
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Click to collapse
Can't do that, unfortunately. The phone was a present and the person that gave it to me doesn't have the warranty papers anymore...

eloktwo said:
Can't do that, unfortunately. The phone was a present and the person that gave it to me doesn't have the warranty papers anymore...
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I see... ;/
Well the last method I'd do if I were you, is to try flashing different original ROM (.kdz) using LGUP software or any known method.

If the phone is within the time frame for the warranty you can contact LG and see if they can verify the purchase and see if they'll honor the warranty.

Are you sure nobody blacklisted your device? If this happened all of a sudden, check your phone's IMEI on any blacklist checkers online.

RossTeagan said:
Are you sure nobody blacklisted your device? If this happened all of a sudden, check your phone's IMEI on any blacklist checkers online.
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Click to collapse
Problem solved!
It seems that the problem is indeed, the fact that my phone was blacklisted. I thought I got a good deal on this phone if I bought it second-hand. Apart from contacting the seller, is there anything else that I can do? I don't know where he bought the phone from, and it is unlocked as well. Any recommendations?

eloktwo said:
Problem solved!
It seems that the problem is indeed, the fact that my phone was blacklisted. I thought I got a good deal on this phone if I bought it second-hand. Apart from contacting the seller, is there anything else that I can do? I don't know where he bought the phone from, and it is unlocked as well. Any recommendations?
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Click to collapse
On what network did you use this phone? I would recommend you contact both your network and go on http://imeipro.info/ and contact them and ask them what steps can you take to remove your phone's IMEI from the blacklist db.