Database Users

[Q] [HELP] LG G2 (Not Rooted) Screen Jitters after updating KitKat

Hello,
It seems i have a problem with my G2 after updating Kitkat. First i want to clarify by updating Kitkat means that after i updated my Kitkat from official updates from LG Update Apps. I worried people misunderstood it for im upgrading from Jelly Bean to Kitkat. Not that, im already using Kitkat from maybe around Feb and have no problem at all. And 2 days ago [17 May 2014, in South East Asia] there is some update for the Kitkat, and I installed it, the description for the update is just "Optimization for Apps")
My problem is exactly the same with this Youtube video down here, this video describe "screen flickering" but actually its not flickering (because there is no problem with the brightness), but the screen randomly move vertically, like there is an earthquake inside of that phone
Oops because im a new member (yes, I jin this forum because of this problem of mine :'( ) it seems I cant post url from outside.
Please search the video on youtube titled "Lg g2 screen flicker" by Chris Eastoe
So, its happen yesterday for the first time, and i realize if its start to happen what i have to do is turn of the screen for a while (either turn of the phone or ether lock it) and then after i turn the screen on again the jitters stop... for a while... eventually the jitter will start to happen again and i just have to turn off the screen, wait, and turn it on again.
Do anybody have any Idea what happen to my phone? my LG G2 is not rooted, and i use stock launcher. i probably install LINE DECO for the icon customization (even though I already install it like 1 month ago and have no problem until recently), but i already uninstalled that this morning, and its still happening
Thank you
cheers :fingers-crossed:

Still no response yet? Up up

I live in SEA also but can't help you with your problem because my phone has had issues with the touchscreen starting a couple of months after I purchased it. I also received the update a couple of days ago and I was hoping that it would finally resolve my touchscreen issues but no such luck. Mine also jitters, freezes, and experiences ghost touches on a random basis although they all stop when I turn off the screen and turn it back on. Touchscreen issues are common with the G2, I don't know what to tell you. I've sent mine back twice but it still does the same thing.

SamStone said:
I live in SEA also but can't help you with your problem because my phone has had issues with the touchscreen starting a couple of months after I purchased it. I also received the update a couple of days ago and I was hoping that it would finally resolve my touchscreen issues but no such luck. Mine also jitters, freezes, and experiences ghost touches on a random basis although they all stop when I turn off the screen and turn it back on. Touchscreen issues are common with the G2, I don't know what to tell you. I've sent mine back twice but it still does the same thing.
Click to expand...
Click to collapse
It seems my problem is not as bad as yours... My touchscreen still works properly, and even the screen is jittering like crazy mt LG G2 still works smoothly. The Only problem is the display on screen.
I try to take a snapshot of my homescreen when my screen jittering like crazy and send it to my friend. But on my friend phone the homescreen snapshot i took is normal.

Can somebody help, please

Root it with ioroot, recovery with autorec, and install furnace (jdi version if white lines) - or exchange it ?
Sent from my LG-LS980 using XDA Premium 4 mobile app

Been on 4.4.2 for a few days, today my stock Bell (D803) started jittering and garbled up so bad it looked like the screen was damaged. It was a bit warm from being plugged in so i shut it down. Now it's cooled off and video jitters only slightly. I also tried re-calibrating motion sensor but seems to still have a slight jitter. (note: it's not the brightness flicker problem, the segments of the video on the screen literally shakes!)
Was thinking phone was damaged some how but now i see it's not the only one with the problem since last update.
Gee, good thing we own $700 smartphones!
I don't usually root my phones until the warranty is up on them so it's still Bell stock.
---------- Post added 21st May 2014 at 12:15 AM ---------- Previous post was 20th May 2014 at 11:22 PM ----------
edgarpoe said:
Been on 4.4.2 for a few days, today my stock Bell (D803) started jittering and garbled up so bad it looked like the screen was damaged. It was a bit warm from being plugged in so i shut it down. Now it's cooled off and video jitters only slightly. I also tried re-calibrating motion sensor but seems to still have a slight jitter. (note: it's not the brightness flicker problem, the segments of the video on the screen literally shakes!)
Was thinking phone was damaged some how but now i see it's not the only one with the problem since last update.
Gee, good thing we own $700 smartphones!
I don't usually root my phones until the warranty is up on them so it's still Bell stock.
I also tried a factory wipe by pressing power/down keys when booting and still same problem...
Click to expand...
Click to collapse
Sent from my LG-D803 using Tapatalk

Arg, sorry about the repeat post, Tapatalk app did it.

benz23 said:
It seems my problem is not as bad as yours... My touchscreen still works properly, and even the screen is jittering like crazy mt LG G2 still works smoothly. The Only problem is the display on screen.
I try to take a snapshot of my homescreen when my screen jittering like crazy and send it to my friend. But on my friend phone the homescreen snapshot i took is normal.
Click to expand...
Click to collapse
Titchener, I think im avoiding rooting my phone as much as I can, because if im not mistaken rooted phone void its warranty right?
benz23 said:
Been on 4.4.2 for a few days, today my stock Bell (D803) started jittering and garbled up so bad it looked like the screen was damaged. It was a bit warm from being plugged in so i shut it down. Now it's cooled off and video jitters only slightly. I also tried re-calibrating motion sensor but seems to still have a slight jitter. (note: it's not the brightness flicker problem, the segments of the video on the screen literally shakes!)
Was thinking phone was damaged some how but now i see it's not the only one with the problem since last update.
Gee, good thing we own $700 smartphones!
I don't usually root my phones until the warranty is up on them so it's still Bell stock.
I also tried a factory wipe by pressing power/down keys when booting and still same problem...
Click to expand...
Click to collapse
Well, thanks for the heads up edgarpoe, Factory Wipe Reset also one of my option, but considering the effort it takes to recovery all the data, the backup, and etc. and find the problem is still there would have waste a lot of time...
I tried to install different launchers (Go Launcher, Nova Launcher) and none of them solve my problem... Heeeelelllpp!

Maybe it's a driver problem with latest update... hmmm
Sent from my LG-D803 using Tapatalk
---------- Post added at 10:59 AM ---------- Previous post was at 10:52 AM ----------
...haven't tried pulling SIM card yet.
Sent from my LG-D803 using Tapatalk

edgarpoe said:
Maybe it's a driver problem with latest update... hmmm
Sent from my LG-D803 using Tapatalk
---------- Post added at 10:59 AM ---------- Previous post was at 10:52 AM ----------
...haven't tried pulling SIM card yet.
Sent from my LG-D803 using Tapatalk
Click to expand...
Click to collapse
as we speak, how is your LG G2 right now? still have that problem? mine still the same... .
I really hope there will be new updates soon and can solve this problem

LG G2 Screen Jitters after 4.4.2 update.
benz23 said:
as we speak, how is your LG G2 right now? still have that problem? mine still the same... .
I really hope there will be new updates soon and can solve this problem
Click to expand...
Click to collapse
Nope not any better, infact it's worse. When it sits screen is ok when you wake it, but after about 5 min it starts jittering randomly. The longer screen is on the worse it gets until it shows sections of video that looks like old analog tv static. Turn screen off for a while and it's cleared up again for a few minutes.
Maybe something is overheating? Do you have a case on your phone? Mine has OtterBox case.
I even tried "playing" with thermal setting in 3845#*803# but did't solve anything :silly:
Don't know, maybe it's time to bring it in...

Ok I think it got scared that I was sending back for warranty because now it's running fine.
Sent from my LG-D803 using Tapatalk

I've factory wiped phone 3 times, still had problem. Was almost wondering if after the update, the battery stats were out, if low voltage would cause it. But then phone would have died out of nowhere so don't think that's it. Last night I also recalibrated motion sensor but still had jitters.
Must have been just a glitch in the update.
Bell tech told me 4.4.3 is on its way anyways.
It was acting up this morning at 10, then it sat sleeping unplugged for a few hours (screen off) now it seems problem disappeared.
Sent from my LG-D803 using Tapatalk

edgarpoe said:
I've factory wiped phone 3 times, still had problem. Was almost wondering if after the update, the battery stats were out, if low voltage would cause it. But then phone would have died out of nowhere so don't think that's it. Last night I also recalibrated motion sensor but still had jitters.
Must have been just a glitch in the update.
Bell tech told me 4.4.3 is on its way anyways.
It was acting up this morning at 10, then it sat sleeping unplugged for a few hours (screen off) now it seems problem disappeared.
Sent from my LG-D803 using Tapatalk
Click to expand...
Click to collapse
Yep, i know the 4.4.3 its on the way, did the Bell Thec tell you when? it'll be frustating to wait around 3 weeks or a month with the phone condition like this...
BTW, Is your phone still OK? Ive been running mine this morning and got 2-3 hour up until now, jitter free... i will update if the jitters come back...
added :
Or maybe on of the apps is not compatible with the 4.4.2 Update. This morning this are my apps that have an update and maybe it solved the problem
- Chrome
- Air Asia
- Cleanmaster
- FanChants
- Flipboard
- Gmail
- Google+
- IGN
- Intsagram
Maybe some apps matchs with your apps?

My phone been steady now for around 6hrs I think. Not sure why yet. Wasn't app related that I know of because one off the reset trials I opted to not install any apps at all and still had jitters.
I've been working the modes, touch screen, and playback pretty good tonight and no more glitches. Was last plugged in 7 hrs ago to 100% and it's now at about 50%
Just noticed power save was off so now it's active.
With system, lg bloatware, and downloaded apps they total 197apps.
Sent from my LG-D803 using Tapatalk
---------- Post added at 12:09 AM ---------- Previous post was at 12:07 AM ----------
Tech didn't give any exact eta on 4.4.3, only said it was on it's way.
Sent from my LG-D803 using Tapatalk
---------- Post added at 12:17 AM ---------- Previous post was at 12:09 AM ----------
Just a quick Google search states the rumored release of 4.4.3 ours now pushed till next month instead of next week.
Sent from my LG-D803 using Tapatalk
---------- Post added at 12:19 AM ---------- Previous post was at 12:17 AM ----------
(For Samsung, HTC, and nexus devices at least)
Sent from my LG-D803 using Tapatalk

As of now, my D803 is still running jitter free since yesterday afternoon with 4.4.2.
Seems problem might have fixed itself.
:highfive:
Anyone else?
update:
ARG! Seems i spoke too soon. Video jitter just came back.

edgarpoe said:
As of now, my D803 is still running jitter free since yesterday afternoon with 4.4.2.
Seems problem might have fixed itself.
:highfive:
Anyone else?
update:
ARG! Seems i spoke too soon. Video jitter just came back.
Click to expand...
Click to collapse
Me too, celebrate to soon… after aprox 8 hour no Jitter… then suddenly it came back… just as bad as yesterday
Its seems only the two of us having this problem
HELP!

Crazy... today wasn't too bad for mine, only a few recurrences.
Is yours a D803 (Bell Canada) as well?
Sent from my LG-D803 using Tapatalk

edgarpoe said:
Crazy... today wasn't too bad for mine, only a few recurrences.
Is yours a D803 (Bell Canada) as well?
Sent from my LG-D803 using Tapatalk
Click to expand...
Click to collapse
Nope, im using unlocked phone, not bound to any provider.
I have some question, when you say you wipe your phone, is your phone OS go back to the 4.3 (Jelly Bean)? or maintain the latest KitKat?

screen burning( screen ghost )

hey its sunny
i have been using moto g4 plus since 3 months
and the phone gives me screen burning issue
and i dont know what can i do now.
i went to service centre and they didnt fix my cellphone
issue i am worried about my device also they didnt
do anything with my device.
i am really suffering this issue since past 3 months
plz help me to find out this problem.

youngsunny said:
hey its sunny
i have been using moto g4 plus since 3 months
and the phone gives me screen burning issue
and i dont know what can i do now.
i went to service centre and they didnt fix my cellphone
issue i am worried about my device also they didnt
do anything with my device.
i am really suffering this issue since past 3 months
plz help me to find out this problem.
Click to expand...
Click to collapse
Kernel adiutor + root + custom kernel and change app colors
Red 190
Green 192
Blue 210

Replace LCD it's the only solution

jobitjoseph1 said:
Replace LCD it's the only solution
Click to expand...
Click to collapse
it comes back even with new screen.
---------- Post added at 01:46 AM ---------- Previous post was at 01:44 AM ----------
youngsunny said:
hey its sunny
i have been using moto g4 plus since 3 months
and the phone gives me screen burning issue
and i dont know what can i do now.
i went to service centre and they didnt fix my cellphone
issue i am worried about my device also they didnt
do anything with my device.
i am really suffering this issue since past 3 months
plz help me to find out this problem.
Click to expand...
Click to collapse
Same is happening with Moto X Play of my friend ( 15 months old) and my phone ( just completed 12 months). No fix, i recently created a thread for the same. i guess rooting is the only option. there is also non-rooted option of downloading app and hiding the issue called " Blue screen filter fpr eye care"

cool.gautam said:
it comes back even with new screen.
---------- Post added at 01:46 AM ---------- Previous post was at 01:44 AM ----------
Same is happening with Moto X Play of my friend ( 15 months old) and my phone ( just completed 12 months). No fix, i recently created a thread for the same. i guess rooting is the only option. there is also non-rooted option of downloading app and hiding the issue called " Blue screen filter fpr eye care"
Click to expand...
Click to collapse
Problem is with LG display. Replace it with boe display.caution boe display have ghost touch while charging,but no ghost display

AcRs said:
Kernel adiutor + root + custom kernel and change app colors
Red 190
Green 192
Blue 210
Click to expand...
Click to collapse
R the numbers correct

DgnrtnX said:
R the numbers correct
Click to expand...
Click to collapse
Yes, they are

Mine got rid of the screen retention with 240 on all channels. Not tinted.

Just flashed LOS on my G4 Plus and have ghost screen. Never had this before on stock (neither MM or N). I went into settings/display/live display/color calibration and set red/green/blue all to 91% (somebody posted this in the G4 forum, kudos to that person). It takes about 5min and the ghost screen disappears and stays gone during boots. Have not tried to go back to stock to test if it's there as well.

Ghost touch on lineage OS?

This is question to moto g4 plus users running custom rom. Is anyone experiencing ghost touch after flashing custom rom?
I haven't unlocked my phone since it's unclear whether it is software specific problem or hardware specific problem

It's a hardware problem

tywinlannister7 said:
It's a hardware problem
Click to expand...
Click to collapse
Did you confirm with other roms?

no hardware . aospk extended rom v4.4 install very good rom .The ghost screen burn no longer exists. I have installed this rom and it works very well. I advise.
---------- Post added at 04:26 PM ---------- Previous post was at 04:25 PM ----------
[email protected] said:
Did you confirm with other roms?
Click to expand...
Click to collapse
The ghost screen burn no longer exists. I have installed this rom and it works very well. I advise.

arbuku2 said:
no hardware . aospk extended rom v4.4 install very good rom .The ghost screen burn no longer exists. I have installed this rom and it works very well. I advise.
Click to expand...
Click to collapse
As far as I am aware, there's no ghost screen burn. There's ghost touch, and screen burn,. You can almost correct the former with a change in RGB values. The latter can be reduced, but with a "Turbocharger", it will most definitely show up. Screen burns are present in one type of screen used in the G4 Plus, and ghost touches in the other.
[email protected] said:
Did you confirm with other roms?
Click to expand...
Click to collapse
It's a known hardware issue with a certain type of screen display. It will be there with pretty much any ROM. If it happens during charging, then you can minimize it by using an earthed charger, or by not using the phone at all (it charges pretty quickly, so it doesn't matter if you don't use it for that sacred time).

I suffered ghost touch on RR-MM & RR-N.

I was having the same problems. There was a burn screen problem. But I installed the Aospk extended rom v4.4 rom. I have no problem now thanks

nextheart said:
I suffered ghost touch on RR-MM & RR-N.
Click to expand...
Click to collapse
As per your comment seems it's a hardware issue. Maybe I should visit service center.

zeomal said:
As far as I am aware, there's no ghost screen burn. There's ghost touch, and screen burn,. You can almost correct the former with a change in RGB values. The latter can be reduced, but with a "Turbocharger", it will most definitely show up. Screen burns are present in one type of screen used in the G4 Plus, and ghost touches in the other.
It's a known hardware issue with a certain type of screen display. It will be there with pretty much any ROM. If it happens during charging, then you can minimize it by using an earthed charger, or by not using the phone at all (it charges pretty quickly, so it doesn't matter if you don't use it for that sacred time).
Click to expand...
Click to collapse
Thanks for in detail info. I am visiting service center soon. It seems almost 50% of device owners are facing this problem (or maybe a larger percentage). Why should we compromise if we pay whole amount?

arbuku2 said:
no hardware . aospk extended rom v4.4 install very good rom .The ghost screen burn no longer exists. I have installed this rom and it works very well. I advise.
---------- Post added at 04:26 PM ---------- Previous post was at 04:25 PM ----------
The ghost screen burn no longer exists. I have installed this rom and it works very well. I advise.
Click to expand...
Click to collapse
Mate, screen burn and ghost touch are two different issues. Still thanks for the reply.

He was touching himself. There was ghost touch.
[email protected] said:
Mate, screen burn and ghost touch are two different issues. Still thanks for the reply.
Click to expand...
Click to collapse
He was touching himself. There was ghost touch. I installed this rom. Now he was working very well. problem is solved.

Redmi Note 7 Over Touch Sensitivity Issue

Redmi note 7 touch is super sensitive like all other users even after the latest 10.3.5.0 Indian update. Headphone wires when in contact with the screen can register touch. I tried to change the pointer speed and made the touch and hold delay to long but they were of no use. Xiaomi customer care or devs are reluctant to fix this. I sent this issue via the feedback app but nobody from the Xiaomi India team contacted me. There is no touch calibration option in the CIT menu either. I want to know whether there is a permanent fix for this issue or there is a custom rom that can totally calibrate the touch sensitivity problem.

theres no fix whatsoever to touch issues, until the moment at least... issues of the sort on the pocophone were fixed just a month ago

julianbraso said:
theres no fix whatsoever to touch issues, until the moment at least... issues of the sort on the pocophone were fixed just a month ago
Click to expand...
Click to collapse
So this is a software issue and can be fixed via an update like the poco phone, isn't it ? Can you please confirm whether a custom rom and a custom kernel can help me fix this issue or not ?

abhinandan634 said:
So this is a software issue and can be fixed via an update like the poco phone, isn't it ? Can you please confirm whether a custom rom and a custom kernel can help me fix this issue or not ?
Click to expand...
Click to collapse
poco issues were fixed thru firmware patches, i doubt kernel and rom would fix it.. btw my phone dont have ur issues it doesnt register touch with just a headphone jack, i have latency issues however on the edges of the screen just not as delayed as other reported.

i have the touch lag issues, but how could we go about speedying things up for this firmware patch?
---------- Post added at 07:41 PM ---------- Previous post was at 07:22 PM ----------
aron11195 said:
poco issues were fixed thru firmware patches, i doubt kernel and rom would fix it.. btw my phone dont have ur issues it doesnt register touch with just a headphone jack, i have latency issues however on the edges of the screen just not as delayed as other reported.
Click to expand...
Click to collapse
do you think it could be possible to use the poco firmware patches to make a patch for our phone? i read that the poco affected with the issue where tianma screens with nvt-ts digitizer (just like me on the note 7)

julianbraso said:
i have the touch lag issues, but how could we go about speedying things up for this firmware patch?
---------- Post added at 07:41 PM ---------- Previous post was at 07:22 PM ----------
do you think it could be possible to use the poco firmware patches to make a patch for our phone? i read that the poco affected with the issue where tianma screens with nvt-ts digitizer (just like me on the note 7)
Click to expand...
Click to collapse
someone reported it through the feedback option (poco btw) with a slowmo video properly documenting the latency and they were given a beta firmware patch directly from xiaomi to test. you could try reporting maybe they'll release faster for our device.
https://en.miui.com/thread-4455348-1-1.html

Worst phone i ever bought, fast writing is impossible and i get ghost touch too, i reported in miui forum like one month ago and still nothing.
Low touch latency on redmi note 7 http://c.mi.com/thread-2155554-1-0.html

eldoggor said:
Worst phone i ever bought, fast writing is impossible and i get ghost touch too, i reported in miui forum like one month ago and still nothing.
Low touch latency on redmi note 7 http://c.mi.com/thread-2155554-1-0.html
Click to expand...
Click to collapse
hey, i flashed a vendor firmware that eased the problem a bit, its better, its not perfect but i can live with it... if you're interested its fw_lavender_miui_LAVENDER_9.5.30_1cc18b679b_9.0

Yes touch is over sensitive on this phone. The screen just response when my finger hovers the screen, not touching it. I also have the slow response on edge issue and scroll delay. The touch response on this phone is just absolutely bad. I sent it back to the repair center and see if they can do anything to it. Will know tommorrow.

julianbraso said:
hey, i flashed a vendor firmware that eased the problem a bit, its better, its not perfect but i can live with it... if you're interested its fw_lavender_miui_LAVENDER_9.5.30_1cc18b679b_9.0
Click to expand...
Click to collapse
Could you be able to share the link to the firmware you've been using ?

aron11195 said:
poco issues were fixed thru firmware patches, i doubt kernel and rom would fix it.. btw my phone dont have ur issues it doesnt register touch with just a headphone jack, i have latency issues however on the edges of the screen just not as delayed as other reported.
Click to expand...
Click to collapse
yeah latency issues are there. Scrolling webpages sometimes gets annoying and I make too many typos while typing fast.

Does your 8 pro have issues

Want to understand wat the % of phones that hv issues like display, banding, network etc . If ur phone has, list list the issue too.

No issues for me.

In 2 devices bought from Amazon I have the same problem with the camera, in this thread you can see it
https://r.tapatalk.com/shareLink/to...3&share_fid=3793&share_type=t&link_source=app
Enviado desde mi ONEPLUS A5000 mediante Tapatalk

No issues! Bought IN2025 from OnePlus.

My device has zero issues.
Not a single one..
---------- Post added at 10:57 PM ---------- Previous post was at 10:55 PM ----------
vrg3030 said:
In 2 devices bought from Amazon I have the same problem with the camera, in this thread you can see it
https://r.tapatalk.com/shareLink/to...3&share_fid=3793&share_type=t&link_source=app
Enviado desde mi ONEPLUS A5000 mediante Tapatalk
Click to expand...
Click to collapse
Where's the rest of that thread?
I don't use Tapatalk...
Seem to remember quite a few people saying they don't have it..
Chances of getting a bad unit are remote.
Chances of getting two suggests to me that they have a bad batch..
3rd time lucky

No problems here. Perfect screen
Sent from my IN2025 using Tapatalk

dladz said:
My device has zero issues.
Not a single one..
---------- Post added at 10:57 PM ---------- Previous post was at 10:55 PM ----------
Where's the rest of that thread?
I don't use Tapatalk...
Seem to remember quite a few people saying they don't have it..
Chances of getting a bad unit are remote.
Chances of getting two suggests to me that they have a bad batch..
3rd time lucky
Click to expand...
Click to collapse
This is the thread
https://forum.xda-developers.com/oneplus-8-pro/help/problem-recording-video-resolution-60-t4157013

vrg3030 said:
This is the thread
https://forum.xda-developers.com/oneplus-8-pro/help/problem-recording-video-resolution-60-t4157013
Click to expand...
Click to collapse
And I've replied.
That's normal btw.
OnePlus wouldn't have taken the phone back. Amazon shouldn't have tbh.

Phone screen randomly locks almost every 10 minutes or so. No indication why. Hoping a software update will fix this

My first OP did. Have another on the way. Bluetooth wouldn't connect to any device, Android Auto sometimes worked, lag, heat issues, and more. So like I said, another is on the way

Perfect in all
Enviado desde mi IN2020 mediante Tapatalk

BeachNYC said:
Phone screen randomly locks almost every 10 minutes or so. No indication why. Hoping a software update will fix this
Click to expand...
Click to collapse
It randomly locks?
What are you running? Stock?
Do you mean locks as in the screen timeout?

Yes, locks like a screen timeout. I have the timeout set for 10 minutes but this locks much more frequently and while I am actively using the phone. Will usually then unlock due to smart unlock.
Running stock, rooted.

BeachNYC said:
Yes, locks like a screen timeout. I have the timeout set for 10 minutes but this locks much more frequently and while I am actively using the phone. Will usually then unlock due to smart unlock.
Running stock, rooted.
Click to expand...
Click to collapse
So you have double tap to lock activated? Turn that off and see. Change the timeout to 5 minutes. Then see

Only problem I've had is the screen freezing on Android 10. I have to lock and unlock then it works again. On Android 11 the only problems I've had is the keyboard not coming up when I select a text box in Chrome and pages not rendering properly. I only had these problems in Chrome though.

Try Chrome Beta, it works better for me than the buggy official Chrome...

The only problem I had was with the fingerprint reader not recognizing sometimes. but once I glued on a tempered glass screen protector that problem went away. That whole time I was blaming the phone pretty sure it was their crappy factory screen protector causing the issue LOL. I wound up downgrading back to 5.8 to keep the X-ray camera too.