Database Users

[Q] SGS4 Problem

OK, Firstly let me apologise for the length of this post.
Since mid July 2014 I have been having problems with my phone, at first it kept overheating to a point where it just wasn't comfortable in my pocket and only a reboot would calm/cool things down. This was annoying but I could deal with it. I read somewhere that this could be a battery issue so I bought a new battery. This solved it for like a day but then the problem came back.
In September the overheating stopped but has now been replaced with random switch off and signal loss.
So I decided to factory reset/flash stock firmware (or at least as stock as I can get it as I can't find 4.4.2 that hasn't been molested by 3UK) thinking that as this would take the phone to permanent safe mode effectively, but the random power offs continue. The signal loss has been corrected by only connecting to WCDMA only instead of giving the phone a choice, it still cuts out now and again but it isn't nearly as bad as before. The random power problem can be anytime, I can be just on chrome and *poof* gone, in the middle of a YT video and *poof* gone, this can also happen if the phone is on charge.
What strikes me as odd is this, sometimes I leave my videos that I have stored on SD playing all night and not once have I woken up to a black screen, and this is while on charge. The two batteries aren't part of the "bad batch" of batteries as they both have serial numbers that begin with LC.
Any Ideas short of going back to Samsung? As I can't remember where I put my proof of purchase.
Any help would be appreciated. Thanks you guys.

madinsheffield said:
OK, Firstly let me apologise for the length of this post.
Since mid July 2014 I have been having problems with my phone, at first it kept overheating to a point where it just wasn't comfortable in my pocket and only a reboot would calm/cool things down. This was annoying but I could deal with it. I read somewhere that this could be a battery issue so I bought a new battery. This solved it for like a day but then the problem came back.
In September the overheating stopped but has now been replaced with random switch off and signal loss.
So I decided to factory reset/flash stock firmware (or at least as stock as I can get it as I can't find 4.4.2 that hasn't been molested by 3UK) thinking that as this would take the phone to permanent safe mode effectively, but the random power offs continue. The signal loss has been corrected by only connecting to WCDMA only instead of giving the phone a choice, it still cuts out now and again but it isn't nearly as bad as before. The random power problem can be anytime, I can be just on chrome and *poof* gone, in the middle of a YT video and *poof* gone, this can also happen if the phone is on charge.
What strikes me as odd is this, sometimes I leave my videos that I have stored on SD playing all night and not once have I woken up to a black screen, and this is while on charge. The two batteries aren't part of the "bad batch" of batteries as they both have serial numbers that begin with LC.
Any Ideas short of going back to Samsung? As I can't remember where I put my proof of purchase.
Any help would be appreciated. Thanks you guys.
Click to expand...
Click to collapse
Hi mate,
First thing you have to do is find out who is the culprit , who is keeping your phone awake and running all the time , use an app like:
http://forum.xda-developers.com/showthread.php?t=1179809
Let it run for a few hours and check the logs...then we can start to figure out what is going on

Split Screen view randomly activating

I keep having random split screen activation, as if I were long-pressing the Recents capacitive button... I've had this occur while the phone was laying on my desk/lap/just sitting in the palm of my hand, not touching anything. Thought it was me, just not used to the curved edge, until I put my phone in a case and still have the issue. My girlfriend doesn't have the issue at all with her S7 Edge, both purchased at the AT&T store on the 11th. I also noticed that her speaker bezel at the top of the phone is flush... mine is raised just a hair... anyone else having these issues? I've factory reset, which seems to have reduced the split screen activating, but it is still happening. I've also tried turning off some of the extra gestures and smart settings, but that didn't help either.

This has happened to me rarely, but it has.. also sometimes when scrolling down a webpage, it will randomly select a whole paragraph like i just long pressed the paragraph to copy text.. possible something caused by samsung using their own proprietary digitizer for the first time

Well, glad I'm not the only one. I'm contemplating returning it as defective....
Does your top speaker stick out at all or is it flush with the screen? I'm sure that has nothing to do with it of coarse... just something I noticed when comparing my Edge to the other one we got when upgrading.

nephillim said:
Well, glad I'm not the only one. I'm contemplating returning it as defective....
Does your top speaker stick out at all or is it flush with the screen? I'm sure that has nothing to do with it of coarse... just something I noticed when comparing my Edge to the other one we got when upgrading.
Click to expand...
Click to collapse
Id say it sticks out a few milimeters, not much tho

nephillim said:
I keep having random split screen activation, as if I were long-pressing the Recents capacitive button... I've had this occur while the phone was laying on my desk/lap/just sitting in the palm of my hand, not touching anything. Thought it was me, just not used to the curved edge, until I put my phone in a case and still have the issue. My girlfriend doesn't have the issue at all with her S7 Edge, both purchased at the AT&T store on the 11th. I also noticed that her speaker bezel at the top of the phone is flush... mine is raised just a hair... anyone else having these issues? I've factory reset, which seems to have reduced the split screen activating, but it is still happening. I've also tried turning off some of the extra gestures and smart settings, but that didn't help either.
Click to expand...
Click to collapse
Just downloaded an app from the store called "multi window toggle", works perfectly. No more random split screen. Only problem so far, you have to manually enable it after a restart.

Thanks for the tip! I'll give that toggle app a try and see if it helps!
Honestly, I really wish I could control what apps allow split screen... I think that alone would save me a ton of headache.

experiencing the same thing. hasn't affected my day to day usage in a negative way yet. it's indeed annoying

I really hope this is a software glitch, the thought of paying so much for electronics and having the nagging feeling that the device you got isnt as perfect as others that have been sold just makes me feel uneasy.. i dont want to send it for warranty although from past experience, samsung is very fast and fixing and returning your phone, the longest wait is the two way 2day shipping they provide.. i just want it to be working as intended! Just like you, i feel better that im not the only one, but id feel even better if there were MORE people experiencing this (does that make me a bad person?)

Same issue here
Also happening to me. I know this is the AT&T area, but I have the GS7 from TMobile. So is not just a unique to the AT&T variant. That app that some people has recomended to deactivate the split acreen feature works, but is not a permanent solution. Hope Samsung fix it in a software update... I hope is not a hardware issue.

I went to the T-Mobile store to try to exchange it for another one. Since the issue is hard to prove (it doesn't happen every time), casually, the person that helped me at the store was the manager (who was greeting the customers that came in). After describing the problem to her, she told me that T-Mobile had received an alert in their systems about this issue and that it appears to be a hardware problem. They exchange mine for free even when I had exceeded the 14 day window.

Just got off the phone with samsung and they said, get this, there are no reported issues with this device.. they gave me a ring around, wanted to remotely access my device and couldnt offer a valid reason why they would need to do that.. eventually in the end they refered me to exchange the device at at&t but with "no known issues" and being past the 14 day return time, i have a feeling im in for a huge headache at the at&t store... what a nightmare. Very disappointed in the first samsung phone ive ever purchased.. htc never did me wrong like this...
Sent from my SAMSUNG-SM-G930A using XDA-Developers mobile app

What to do?
Will there be an update to fix this?
I don't know if i should go and exchange my s7 edge. I can't live with this random multi window for over a year.
But if they will fix it in an update, i dont want to send it to repair, in Denmark it will take over 2 weeks before you get a new one.
I Hope they will fix it in an update

Glad this isn't just me, the split screen popup is really starting to bother me. I also have issues when on a WiFi network, tether my car to the phone, then drive away, my WiFi breaks and I have to restart the phone to get data working. I called Rogers, my carrier in Canada, and they are not aware of it being a hardware/Samsung issue. The tech has heard of the split screen issues but said there is no recall on the device yet and it might be fixed with software. Unless anyone can confirm that replacing their device with a new one fixes this, I just might wait a bit.

split screen activating seems to occur most frequently when I first unlock the device. Other times it just activates randomly.

New update?
I just updated my galaxy s7 edge and it seems like most of the problems are gone. The touch sensitivity has been decreased it seems, the split screen has not activated yet.
It also seems like they turned a bit down for the animations.
I live in denmark, so i have the nordic updates.
Will report back here

New update
Hey guys!
Denmark just got a new update for the s7 and s7 edge called: XXU1APD1.
Hat it for 2 days now, and i have no random split screen activations. Other bugs are gone to!

Just had it happen to my AT&T S7. Phone was on my desk and on the home screen when the split screen activated without me pressing anything. Hopefully it gets fixed with the new XXU1APD1 update.

Had the latest software update two days ago for my S7 Edge, XXU1APD1, in the UK.
No more split screen random activations (I used to get it at least once a day often more).
So far so good.

Now if only AT&T would update us.... I'm glad that it appears to be a software glitch... i just about chucked my phone across the parking lot earlier because of that splitscreen crap... was getting ready to call Samsung this afternoon... I can not live with this on a brand new phone...
AT&T.... update your ****!!!!!!!

Ok. AT&T has actually released an update! Guess I jumped the gun fussing, I'm downloading it currently and will report back tomorrow (4/21) if I no longer have splitscreen issues. I really hope this fixes it!

S8 Call drop then no service - Randomly

Hi Guys
In the UAE and got a sparkling s8, but for 4 days now once a day, while on a call the call drops, signal indicator shows no service and then comes back. Problem is after this happens i am not able to make or receive calls as the other party cant here me. The phone needs to restarted and then works normally.
Has any one else experienced this. I had a chat to Sammy support and all they want to do is to change the SIM. I dont find this acceptable. Has anyone else had similar problem or do you know of any radio updates that could be applied.
thanks
Stiaan

Ican confirm that, it's happened with me exactly the same.
I am in uae using Etisalat in both sims.
Hope samsung solve it in next update, it's annoying.

stiaandxb said:
Hi Guys
In the UAE and got a sparkling s8, but for 4 days now once a day, while on a call the call drops, signal indicator shows no service and then comes back. Problem is after this happens i am not able to make or receive calls as the other party cant here me. The phone needs to restarted and then works normally.
Has any one else experienced this. I had a chat to Sammy support and all they want to do is to change the SIM. I dont find this acceptable. Has anyone else had similar problem or do you know of any radio updates that could be applied.
thanks
Stiaan
Click to expand...
Click to collapse
copysat said:
Ican confirm that, it's happened with me exactly the same.
I am in uae using Etisalat in both sims.
Hope samsung solve it in next update, it's annoying.
Click to expand...
Click to collapse
I am using it in Australia, didn't had any issue at in past 3 days. I got my phone from 24th April. It could be your carrier issue as 2 reports are from UAE only. Who is your carrier provider?

I am also using etisalat.

Any one facing this issue in defiant carrier!

I think i figure out what coz the problem.
I am using app called "dual sim selector" pro version when I disable it all are ok.. Really strange i use this app in other phone with no problem. @stiaandxb are you using this app or similar?

I am in UAE on etisalat and facing the exact same issue with the new galaxy S8. Just hoping that it get solved by some software update.

Sound/Audio problem
I am also facing similar audio problem in Germany on O2. Sometimes when i call somebody and he picks the call. The audio totally disappears. I can't hear him and he can't hear me. After that all sounds from the mobile stops workings. No audio from Music player or videos comes out. If somebody calls me, no ringtone is played neither vibration works. Only system vibration works during SMS reception.
It seems like phone app somehow blocks all the sounds.
The behavior is random. It happens once a day on some call. The only solution to resolve this situation is by restarting the phone.

stiaandxb said:
Hi Guys
In the UAE and got a sparkling s8, but for 4 days now once a day, while on a call the call drops, signal indicator shows no service and then comes back. Problem is after this happens i am not able to make or receive calls as the other party cant here me. The phone needs to restarted and then works normally.
Has any one else experienced this. I had a chat to Sammy support and all they want to do is to change the SIM. I dont find this acceptable. Has anyone else had similar problem or do you know of any radio updates that could be applied.
thanks
Stiaan
Click to expand...
Click to collapse
I got this exactly on my S8 in Bahrain, VIVA, then replaced with S8+ it is even worse than that.

I am from Egypt and face the same problem, call drops then no sound whatsoever until i restart my phone , S8+ dual sim (etisalat + vodafone)

Did anyone find a solution for this? I have the same issue. Galaxy S8+ in Cyprus/Vodafone? Happens every day and the phone needs restart for sounds to come back to life.

Same issue here in IndiaS8+ ( Vodafone +Jio). Tried resetting also. Then happened again once a week ago. Also note that when this happens phone stops behaving like crazy. Can't play video, audio or even network goes down. Both speakers can't play audio(for calls too)
Secondly, when switching the sim for mobile data ( say sim 1 to sim 2) the network goes down and never comes up until you switch back to the old settings of mobile data.
After restart phone behaves normally with proper audio through both the speakers.
Lastly, yesterday while playing asphalt 8, the phone( game) was lagging. There were many frame drops and stutters also the phone was working like it has onlh 512 mb ram. And then suddenly it got freezed with black screen. I had to force restart it by pressing power+Bixby key.
Let me know if anyone find solution for these.

Riginos said:
Did anyone find a solution for this? I have the same issue. Galaxy S8+ in Cyprus/Vodafone? Happens every day and the phone needs restart for sounds to come back to life.
Click to expand...
Click to collapse
No solution found until now. Talked to Samsung Germany, they asked for factory reset and safe mode. Nothing worked.

andoavt said:
No solution found until now. Talked to Samsung Germany, they asked for factory reset and safe mode. Nothing worked.
Click to expand...
Click to collapse
i updated my phone to firmware G955FXXU1AQF7 and i can confirm that the phone has been running without this issue for 5 days now. issue was happening twice a day every day before.
Now for 5 straight days no issue what so ever. My phone is the S8+

onkarsingh_pardeshi said:
Lastly, yesterday while playing asphalt 8, the phone( game) was lagging. There were many frame drops and stutters also the phone was working like it has onlh 512 mb ram. And then suddenly it got freezed with black screen. I had to force restart it by pressing power+Bixby key.
Let me know if anyone find solution for these.
Click to expand...
Click to collapse
Regarding game lagging issue, may be it can be resolved in Game Launcher by setting performance to "High performance" in the right bottom of Game Launcher.
---------- Post added at 04:16 PM ---------- Previous post was at 04:08 PM ----------
Riginos said:
i updated my phone to firmware G955FXXU1AQF7 and i can confirm that the phone has been running without this issue for 5 days now. issue was happening twice a day every day before.
Now for 5 straight days no issue what so ever. My phone is the S8+
Click to expand...
Click to collapse
We haven't yet got AQF7 for galaxy S8 in Germany. I have narrowed down the problem to some conditions. May be you can try this to try reproducing the problem. S8 or S8+ must be connected to GSM network in 3G mode, and the other phone must also be connected in 3G mode. Now call from S8/+ to other phone and put the mobile to your ear so that the screen is off (because of proximity sensor) while the bell is ringing. Now pick the call from other phone. Normally in first 2 seconds of call, phone goes to silent mode. Phone goes in silent mode in 5 to 10 calls and then you have to restart.

andoavt said:
Regarding game lagging issue, may be it can be resolved in Game Launcher by setting performance to "High performance" in the right bottom of Game Launcher.
---------- Post added at 04:16 PM ---------- Previous post was at 04:08 PM ----------
We haven't yet got AQF7 for galaxy S8 in Germany. I have narrowed down the problem to some conditions. May be you can try this to try reproducing the problem. S8 or S8+ must be connected to GSM network in 3G mode, and the other phone must also be connected in 3G mode. Now call from S8/+ to other phone and put the mobile to your ear so that the screen is off (because of proximity sensor) while the bell is ringing. Now pick the call from other phone. Normally in first 2 seconds of call, phone goes to silent mode. Phone goes in silent mode in 5 to 10 calls and then you have to restart.
Click to expand...
Click to collapse
i will try to do that but please note that the phone was having this issue since day one. no matter what i had. 3G or 4G. Usually it was happening after 3-4 minutes or if i was in a low signal area or driving.
I tested with the update and my issue is gone so far with a lot of testing with calls more than 20 minutes straight
The good thing is that is seems now that this is not a hardware but software issue.

Riginos said:
i will try to do that but please note that the phone was having this issue since day one. no matter what i had. 3G or 4G. Usually it was happening after 3-4 minutes or if i was in a low signal area or driving.
I tested with the update and my issue is gone so far with a lot of testing with calls more than 20 minutes straight
The good thing is that is seems now that this is not a hardware but software issue.
Click to expand...
Click to collapse
It never happened on my S8 in 2G or 4G. It always happened in the beginning of the call and never appeared once a call has successfully passed first five seconds. But once it appeared, the only solution is to restart. I am unable to find any other solution until now.

andoavt said:
It never happened on my S8 in 2G or 4G. It always happened in the beginning of the call and never appeared once a call has successfully passed first five seconds. But once it appeared, the only solution is to restart. I am unable to find any other solution until now.
Click to expand...
Click to collapse
I was using the phone on auto 2G/3G/4G and it was always happening.
I tried 4G only and i had the same issue.
I tried 2G/3G and i had the same issue.
Now with the update i am always on auto again and issue is gone since last Wednesday.
Another thing we discovered is that in Cyprus everyone who had the S8+ and the carrier was Vodafone had this issue. Everyone who was with MTN did not.

Hi to all,
I saw that today a firmware was released for S8 also and in Germany. Firmware is the same as S8+ G950FXXU1AQF7

Riginos said:
I saw that today a firmware was released for S8 also and in Germany. Firmware is the same as S8+ G950FXXU1AQF7
Click to expand...
Click to collapse
Yes, a firmware is available for Germany (Vodafone). My S8 is carrier independent and i don't want to write it using odin. I will wait for the OTA update.

ROGERS USERS S8 not receiving SMS texts and limited incoming phone calls?

Anyone else not receiving texts?
Called Rogers a few times looks like there is a case for hundreds of S8 and S7 users on 7.0
They say its a Samsung issue they are waiting for a patch for.. Not a rogers network issue..
Using FB messanger in the mean time

TKG26 said:
Anyone else not receiving texts?
Called Rogers a few times looks like there is a case for hundreds of S8 and S7 users on 7.0
They say its a Samsung issue they are waiting for a patch for.. Not a rogers network issue..
Using FB messanger in the mean time
Click to expand...
Click to collapse
I had the texting issue with my s7 Really bad. I had to restart my phone after sending a text... then switch between 3 different text apps. So i upgraded to the s8. Im once again having the same exact issue!
Apparently like 10% of all the S8 have this "software" issue (your phone also wont fast charge only normal charge, which is swell, on the $100 samsung fast charge wireless charger... s8's will charge just fine on the cheap fast chargers... also most of the these software challenged phones get oriental symbols showing up on randomly when they are online... not a virus...your phone is confused)
And u either have to deal with the issue... upgrade to a different phone or wait for an update to come out

Samsung S8+ keeps freezing then restarting [ possible reason ]

Hi all I have a Samsung s8+ on Vodafone UK and have got the same problem as many people out here device freezes and then reboots out of nowhere after reading endless comments on it and not getting anywhere I noticed that my phone freezes and reboots 9 out of 10 times when I'm outside and it's cold now I was wondering if anyone else has found that when there outside and have their device out it does this? Quick example I walked to the gym today which is a 10 min walk and on the way there it did it once then on my way back it did it twice now whilst being at the gym it didn't do it and being back home now for about 3 hours it hasn't happened once. Imo it's the hardware but I want to know if anyone else experienced it in this way or maybe this will trigger a lightbulb moment and we get a solution.
Thanks guys.
Quick edit: I have tried the hard reset, the factory reset, smart switch, got the latest update and device is 3 months old

Hmdutch said:
Hi all I have a Samsung s8+ on Vodafone UK and have got the same problem as many people out here device freezes and then reboots out of nowhere after reading endless comments on it and not getting anywhere I noticed that my phone freezes and reboots 9 out of 10 times when I'm outside and it's cold now I was wondering if anyone else has found that when there outside and have their device out it does this? Quick example I walked to the gym today which is a 10 min walk and on the way there it did it once then on my way back it did it twice now whilst being at the gym it didn't do it and being back home now for about 3 hours it hasn't happened once. Imo it's the hardware but I want to know if anyone else experienced it in this way or maybe this will trigger a lightbulb moment and we get a solution.
Thanks guys.
Quick edit: I have tried the hard reset, the factory reset, smart switch, got the latest update and device is 3 months old
Click to expand...
Click to collapse
Why do you think it's the hardware?
Flash a new stock rom using Odin. Get the latest version for your device and carrier.

partcyborg said:
Why do you think it's the hardware?
Flash a new stock rom using Odin. Get the latest version for your device and carrier.
Click to expand...
Click to collapse
Because it only seems to happen outside I went from last nights post to this morning without reboot but as soon as I stepped outside within 10 min it happened then I tried replying to this post and it happened again so yeah done this reply twice. I'm currently inside and it hasn't happened. I don't know if it's the battery is being sensitive to temperature changes after the exploding ones but I don't seem to have this problem indoors I was outside for roughly 25 min and it rebooted twice consistent with other times now I have read a comment of a guy describing the same problem and he had his motherboard replaced and the phone seemed to be working fine after that but there has not been an update after that so I'm not sure if that was a long term solution.