Once I got the phone setup and on the Sprint network I tried a test SMS to someone. They replied and the message came in. Then it repeated itself over and over indefinitely. I had someone else send me a SMS message but that message never came through. I received the last message that was sent once again.
Countless hours on the phone with Sprint escalated through tech support. Took it back to the store. They tried to "flash" it but could not. Swapped out for another Essential Ph-1 and it did the same thing.
I told them to keep it. It has caused enough stress in my life for years at this point.
Curious, there have been a few random issues (not just on Sprint) that have turned out to be APN related. Do you know if they checked the APN settings and verified they were correct for their network? I changed a couple settings on TMobile to match what their recommendation is on their website and I know a couple AT&T people have had to change a thing or two as well.
ack154 said:
Curious, there have been a few random issues (not just on Sprint) that have turned out to be APN related. Do you know if they checked the APN settings and verified they were correct for their network? I changed a couple settings on TMobile to match what their recommendation is on their website and I know a couple AT&T people have had to change a thing or two as well.
Click to expand...
Click to collapse
To be honest I do not know if they checked that and I did not know to check it.
So you only had the phone for a few hours? Your call but I think you may have jumped the gun.
spotmark said:
So you only had the phone for a few hours? Your call but I think you may have jumped the gun.
Click to expand...
Click to collapse
I did not know what else to do. Guess I should have asked you guys first.
chasdw said:
I did not know what else to do. Guess I should have asked you guys first.
Click to expand...
Click to collapse
No use crying over spilled milk. Enjoy whatever you went with.
This is entirely speculation, but it could be on either Sprint's side or the Messenger app itself. What you describe mirrors my experience with my unlocked Galaxy S8 and using the Messenger app. I switched that line over to the Essential phone it started working fine with text messages. If you try again in the future, try disabling the advanced SMS features (called RDS I think?).
CollinFX45 said:
This is entirely speculation, but it could be on either Sprint's side or the Messenger app itself. What you describe mirrors my experience with my unlocked Galaxy S8 and using the Messenger app. I switched that line over to the Essential phone it started working fine with text messages. If you try again in the future, try disabling the advanced SMS features (called RDS I think?).
Click to expand...
Click to collapse
Thank you, appreciate the advice.
I work for sprint and this is an uncommon issue that has plagued the network for years. If your phone is not rooted, a simple profile update can fix this. One common issue we have seen with the essential phones bought through sprint is it not activating fully the first time. After the phone says it's activated still go through the settings, tap about, tap "OMADM updates" and click profile update. It was reprovision the phone correctly and reboot again. Sometimes it gets stuck on the last step. As long as the reception goes blank and then comes back with a LTE logo then you are done and can reboot the phone.
I know you already went with another phone but you could just as easily have the same issues on another phone. This comment is more for those who are looking for answers to your issue.
hellot1M said:
I work for sprint and this is an uncommon issue that has plagued the network for years. If your phone is not rooted, a simple profile update can fix this. One common issue we have seen with the essential phones bought through sprint is it not activating fully the first time. After the phone says it's activated still go through the settings, tap about, tap "OMADM updates" and click profile update. It was reprovision the phone correctly and reboot again. Sometimes it gets stuck on the last step. As long as the reception goes blank and then comes back with a LTE logo then you are done and can reboot the phone.
I know you already went with another phone but you could just as easily have the same issues on another phone. This comment is more for those who are looking for answers to your issue.
Click to expand...
Click to collapse
Very much appreciate the reply. I have not gone with a different phone because I am not really interested in any others at this time.
I did try what you suggested on both of the essential phones. It did not work on either.
I will probably go back by the Sprint store tomorrow to see if they figured anything out.
I cannot be without a phone and I do not currently have time to troubleshoot one that is not working.
I will keep chugging along with my old phone for the time being.
Sent from my Nexus 6 using Tapatalk
To be clear, Sprint Technical Support is so close to useless you might as well ask your dog how to fix your phone. You'd get the same quality of information and save yourself some time to boot. This is not necessarily Sprint's fault. It's very likely that Essential isn't giving them enough information. For example, I was trying to get files transfered from my PC to my Essential Phone earlier today. All I got was an big empty nothing telling me "This Folder is Empty." Figured it was something very simple but I couldn't figure out what. Sprint's second level support told me to call HP (computer OEM). Came onto this forum and somebody mentioned "just change the setting in notifications from charging to file transfer." Yep! It really was that easy! And Sprint should have easy fixes like that extremely well documented.
It makes me more that a little nervous to realize that Sprint is completely clueless about this phone and that Essential is next to impossible to get in touch with. Makes me wish I could have held out for the other Sprint exclusive coming soon: The LG V30+. Same 128GB internal, better screen, waterproof certification, drop proof certification, OLED screen instead of the PH-1's disappointing LCD panel, bigger screen, has an SD card slot, better camera, and above all else, well supported. Unfortunately, my old phone was broken and I needed to replace it immediately and as cheaply as possible. $15 per month made the PH-1 the best option available for me. Even the LG G6 with it's inferior specs, processor, etc. would have cost me more -- $20 per month.
We'll see how I'm feeling about my PH-1 in a week. Right now there's a lot of good and a lot of bad, so it's hard to say. At least by shear dumb luck I got the PH-1 at a budget phone price.
I had the same issue and took it to a Sprint store today. After a lot of trial and error, turning off Google voice did the trick for me. Even though they already switched me to a new phone.
I wanted to keep it but Pixel 2 coming out in October and camera subpar.
Sent from my Pixel XL using XDA-Developers Legacy app
I am on sprint and I have had zero issues, in fact I have a better signal with this phone because it utilizes the LTE + network. This is very interesting to me.
Related
Got my Evo this morning at 7am, and my number was transferred from AT&T ~35 minutes later. Everything works, but I can't receive messages from anyone on AT&T. I only get messages from friends on Sprint.. I'm assuming I'll have to call AT&T to get that resolved? Anyone else have this problem?
Other than that, everything else is working great. I love this phone! The wait to get it sucked, but it was well worth it..
xviiivx said:
Got my Evo this morning at 7am, and my number was transferred from AT&T ~35 minutes later. Everything works, but I can't receive messages from anyone on AT&T. I only get messages from friends on Sprint.. I'm assuming I'll have to call AT&T to get that resolved? Anyone else have this problem?
Other than that, everything else is working great. I love this phone! The wait to get it sucked, but it was well worth it..
Click to expand...
Click to collapse
I will be going through that same exact process after work so... tag for later.
Porting is a process that is rarely instant. Especially on the morning of such a major launch, plus the beginning of the weekend... I'd say to give it a few hours, though it CAN take up to a full day to provision properly. You'll get up and running soon~
Please make sure your At&t phone stays powered off until you can send/receive sms/mms from that carrier. You really don't have to leave it off for 24 hours. The intercarrier has gotten quite a bit faster that what it use to be!
Porting is always a process. Much less during a huge launch. Give it a little time and keep the old AT&T phone off.
Worse case get your msl and enter ##MSL CODE# this will bring up a menu where you can make sure that your new phone number is correctly placed in both those fields. If not you can save the correct number and reboot. Sometimes the phone provisions properly sometimes it will not.
Xenithflare said:
Porting is a process that is rarely instant. Especially on the morning of such a major launch, plus the beginning of the weekend... I'd say to give it a few hours, though it CAN take up to a full day to provision properly. You'll get up and running soon~
Click to expand...
Click to collapse
You're probably right. I was actually surprised to see the number transferred so fast.. just figured it was all done at that point. I went ahead and sent Sprint CS an email just to see what they say about it. I'll post an update with resolution (if any) when it starts working..
Just wanted to update that I'm finally receiving texts from AT&T phones. I did have my old phone powered on this morning, so that might have been what caused the delay.
Turn off the phone then back on and go to.the system update menu and update profile. The porting can get hung up so update the profile and you should be good. Also sometimes the first call might say dial a correct area code even though its right. Dial out again and you will be okay after that
.
xviiivx said:
Got my Evo this morning at 7am, and my number was transferred from AT&T ~35 minutes later. Everything works, but I can't receive messages from anyone on AT&T. I only get messages from friends on Sprint.. I'm assuming I'll have to call AT&T to get that resolved? Anyone else have this problem?
Other than that, everything else is working great. I love this phone! The wait to get it sucked, but it was well worth it..
Click to expand...
Click to collapse
I had to make a phone call on my phone for it to complete the activation process. It worked fine after that.
I transferred over from AT&T at around 3PM and I'm still stuck without a working line.
AT&T makes it as hard as possible to switch so people won't leave...jk
Xenithflare said:
Porting is a process that is rarely instant. Especially on the morning of such a major launch, plus the beginning of the weekend... I'd say to give it a few hours, though it CAN take up to a full day to provision properly. You'll get up and running soon~
Click to expand...
Click to collapse
This is true. However, I ported at approximately 10:30AM PST from AT&T and my port was INSTANT.
I was in RS for 5 hours trying to port 2 numbers from AT&T on Friday. I sure as hell wasn't going to let them turn me away. I ordered pizza for everyone at the store and we watched ESPN while I was there.
My numbers are ported although my GF is nagging me about not being able to send mms to at&t subscribers.
gqstatus0685 said:
I was in RS for 5 hours trying to port 2 numbers from AT&T on Friday. I sure as hell wasn't going to let them turn me away. I ordered pizza for everyone at the store and we watched ESPN while I was there.
My numbers are ported although my GF is nagging me about not being able to send mms to at&t subscribers.
Click to expand...
Click to collapse
XD I feel your pain. I apologize for the long wait, since you were either suffering from the Sprint activation tool lagging nonstop, or employees not knowing what they were doing... Or both
gqstatus0685 said:
My numbers are ported although my GF is nagging me about not being able to send mms to at&t subscribers.
Click to expand...
Click to collapse
Wait, are you saying that you won't ever be able to send MMS to AT&T numbers? Or that it takes a while for it to work?
MMS works on my line but not on her line. Correction: She's having issues sending MMS to her mom on VZW.
RS employees didn't know what they were doing and super lag on Sprints systems. I don't blame them I blame Sprint for not properly training them. I think mines works fine I have no hiccups.
gqstatus0685 said:
MMS works on my line but not on her line. Correction: She's having issues sending MMS to her mom on VZW.
RS employees didn't know what they were doing and super lag on Sprints systems. I don't blame them I blame Sprint for not properly training them. I think mines works fine I have no hiccups.
Click to expand...
Click to collapse
MMS will start working soon, and if it doesn't, a profile update or a call to Sprint will clear it right up.
I wouldn't blame Sprint for not training our employees, per se. There are a lot of factors involved. Were they new? We had to have one of our new employees in my store just to have a body present, and it makes work insanely hard having to watch over and correct him every three seconds. Does that store regularly sell phones? I've seen stores in lacking wireless markets simply not remember how to activate phones. If you don't have lots of practice, you forget. Were they just working there for a job? I can name off tons of RS employees who don't have any business working in our industry, who are only here for the job. Lots of fresh-outta-high-school kids, mainly. One of my pet peeves
I used to work for RS back in high school and I should have went to the same store I worked at the reserve the phones. That store gets a lot of traffic and I used to sell like 50-60 phones a month.
The guys didn't know what they were doing and basically had to hold a piece of paper with instructions in their hands while doing the whole process. I'm very patience so I didn't care since everyone has to learn eventually.
Having been a G1 user since day 1 (Fantastic), became so bored of waiting for T-mobile to catch up phone wise. Decided to get a Mytouch slide as an interim phone. I CANNOT remove their proprietry overlay on android and even worse EVERY TIME I TURN ON PHONE OR MAKE A CALL the screen comes up "T_MOBILE GET MORE".
I'm really gonna switch if they continue to dumb down their service for the masses. What next -- mail in rebates for their most sophisticated customers the same as Verizon, Sprint and ATT?????? What has happened, some new dipstick in the boardroom? They were really on track (like southwest airlines) at one point. Look after your customers by giving them what they want at any cost and they will look after you....
Unfortunatly you bought a heavily company branded phone. Heck, their name is first and foremost as the official name of the phone. They want to make sure that when you show off the phone that it is clearly shown as theirs.
I understand your frustration somewhat...but you are reading the right forums to fix the problems you are facing. Rooting your phone will give you the options to remove pieces you don't want. I rooted last night and removed the annoying T-mobile sound file that plays every time you boot up (which I do every work day). I haven't changed the boot animation yet, but that is possible too. You could also remove a lot of the t-mobile apps that are worthless.
Good luck in taking your phone and really making it yours. This is why I choose Android and XDA!
Have you been a tmobile customer for a long time using the same sim card? If you are the "get more" text is from your sim. Get a new sim and that will go away.
ratchetrizzo said:
Have you been a tmobile customer for a long time using the same sim card? If you are the "get more" text is from your sim. Get a new sim and that will go away.
Click to expand...
Click to collapse
+1, i had to do this as well
New sim worked for me aswell
-------------------------------------
Sent via the XDA Tapatalk App
I agree on the sim replacement. I used to work for T-Mo. Saw it all the time. Just don't let thew charge you for it.
I had the same issue, but thanks to this thread knew what to do. I just called T-Mobile from another phone, gave them the number of the SIM that shipped with the Slide, and swapped it in. It was ready to use pretty much right away, although I did need to restart the phone later to get it to "know" its own phone number under Phone Information.
Also had the same issue, new sim card fixed it and I had a better connection (not sure if the sim actually helped that or not but i did notice it)
So yesterday I got my third Atrix. This one won't send texts. Any ideas for what the problem could be? I tried it when I had 4 bars and the phone I was texting was a foot away. I tried Handcent and the stock app, both didn't work.
Oh let me clarify. They "send" on my phone, but the receiver doesn't actually receive the text.
Tennis11 said:
So yesterday I got my third Atrix. This one won't send texts. Any ideas for what the problem could be? I tried it when I had 4 bars and the phone I was texting was a foot away. I tried Handcent and the stock app, both didn't work.
Oh let me clarify. They "send" on my phone, but the receiver doesn't actually receive the text.
Click to expand...
Click to collapse
Can someone help? This is kind of a major issue and I don't really feel like dealing with AT&T now.
Sounds like it is an account issue. What's att say?
Sent from my MB860 using XDA App
I'm sure you can understand, I really just don't want to talk with them now. But I guess I'll have to.
I've had the Atrix for 3 days now, and this is my third one. Each time there was a hardware issue, and the reps tried to say it was supposed to be like that. Like my last phone, a 1x4 area on the top of the screen was unclickable. Yeah, that's really how the phone is supposed to work...
Tennis11 said:
Can someone help? This is kind of a major issue and I don't really feel like dealing with AT&T now.
Click to expand...
Click to collapse
Tennis11 said:
I'm sure you can understand, I really just don't want to talk with them now. But I guess I'll have to.
I've had the Atrix for 3 days now, and this is my third one. Each time there was a hardware issue, and the reps tried to say it was supposed to be like that. Like my last phone, a 1x4 area on the top of the screen was unclickable. Yeah, that's really how the phone is supposed to work...
Click to expand...
Click to collapse
Unfortunately, dealing with CS is a huge part of being with AT&T. When you call them just tell the first person you want to speak with the floor manager and then have that person transfer you to (actual) technical support with a note for priority on your account. Issues like this must be dealt with someone on a higher tier.
I feel like I should get some kind of reimbursement or something... first the Captivate, now this.
By the way I love my current Atrix, and I might just not even worry about the texting for awhile, and just enjoy the phone.
Tennis11 said:
I feel like I should get some kind of reimbursement or something... first the Captivate, now this.
By the way I love my current Atrix, and I might just not even worry about the texting for awhile, and just enjoy the phone.
Click to expand...
Click to collapse
You are barking up the wrong tree with reimbursements. Even if you return the phone with an issue they will charge you restocking. Unless you speak to someone at their corporate CS and have them note on your account that you are returning due to hardware issues. Never go to a brick-and-mortar unless you speak with someone on the phone to put notes on your account for any issues you are having so they won't try to feed you a line of BS
If you're coming from an iphone, the provisioning is different. May be different coming from your cappy too. Best bet is to call att cs or go into a store for that issue.
Sent from my MB860 using XDA App
live4nyy said:
You are barking up the wrong tree with reimbursements. Even if you return the phone with an issue they will charge you restocking. Unless you speak to someone at their corporate CS and have them note on your account that you are returning due to hardware issues. Never go to a brick-and-mortar unless you speak with someone on the phone to put notes on your account for any issues you are having so they won't try to feed you a line of BS
Click to expand...
Click to collapse
meh, my first phone had a laggy dialer screen and would ring for a couple seconds before giving me the option to answer. i took it in, without calling, and told them the issue i was having, that i tried a soft and hard reboot, tried taking the battery out, etc...they said okay, went to the back got a replacement and i left.
apolloms said:
meh, my first phone had a laggy dialer screen and would ring for a couple seconds before giving me the option to answer. i took it in, without calling, and told them the issue i was having, that i tried a soft and hard reboot, tried taking the battery out, etc...they said okay, went to the back got a replacement and i left.
Click to expand...
Click to collapse
Well, that's with an exchange which is different than returning it.
AND
I guess it really depends on where you go. I am lucky enough to live in a large city with multiple AT&T stores because last month I originally tried the Inspire 4G and the first one I got had a screen separation issue so I brought it to one store and the employee tried telling me that it was "common" so I drove another 10 miles and the next store replaced it no questions asked. Then a week later I decided I wanted to try the Atrix instead so I called CS and told them my first exchange was due to hardware issues and had them annotate my account specifying that and confirm that I still had "1" exchange left in my 30 day period which ended being helpful because I went to the store to do the exchange and they tried to tell me that I had already used it until I told them to check the notes on my account. After that, they apologized and I left with the Atrix. It's really hit and miss but if you call in first they'll make sure the rules are followed correctly.
I had the same problems with texting when I got my atrix. I came from an iphone 3g and I had the 200 msg package, which no longer exists but they allowed me to keep it just like the unlimited data plan, my problem was that somehow the package got removed and I had no text messaging. They added back the plan and i it started working....
Sent from my MB860 using XDA App
angelitov7 said:
I had the same problems with texting when I got my atrix. I came from an iphone 3g and I had the 200 msg package, which no longer exists but they allowed me to keep it just like the unlimited data plan, my problem was that somehow the package got removed and I had no text messaging. They added back the plan and i it started working....
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Yup, this is actually EXACTLY what happened...
It would have been "normal" to receive some kind of notification...
I had the same issue.. turn out to be a bad 4g sim card.. they swap the sim card and then I could txt.
Is the SMSC number correct? Check by dialing *#*#4636#*#* and goign to Phone Info (click Refresh to see if it pulls the number from teh network)
I am on Verizon, and am running CM11...I just switched on Friday, and am running in to a problem where no one with an iPhone's (75% of the people I know) texts come through to me. I deactivated my phone number from the iMessage/iCloud/whatever servers, and now the messages don't even go to my old iPhone. I'm assuming the problem is that I forgot to turn iMessage off before activating my G2.
Apple said it would take about 24 hours (?) for the change to go through...so just in case this may have something to do with my G2, or CM11, or something unrelated...I figured I'd ask here...because it should be working by now.
Yay apple, my brother just went through this. Go to a vzw store. Have them activate an iPhone for you, disable all that i cloud crap, then reactivate your REAL phone and you'll be good to go... Way easier than option b which is via apples + verizons customer service. This will work.
-VZW LG G2 VS980
amsage3 said:
I am on Verizon, and am running CM11...I just switched on Friday, and am running in to a problem where no one with an iPhone's (75% of the people I know) texts come through to me. I deactivated my phone number from the iMessage/iCloud/whatever servers, and now the messages don't even go to my old iPhone. I'm assuming the problem is that I forgot to turn iMessage off before activating my G2.
Apple said it would take about 24 hours (?) for the change to go through...so just in case this may have something to do with my G2, or CM11, or something unrelated...I figured I'd ask here...because it should be working by now.
Click to expand...
Click to collapse
Ugh. I had this same problem. I was using my iPhone as an iPod after I got my galaxy S3 and all of my texts from iPhone users would spam the iPhone every time I got near Wi-Fi. It was horrendous. I was able to fix it by disabling iCloud on the iPhone and the Apple website in my account settings.
Hope this helps, in case you've already wiped or sold the iPhone, you can (or at least, you could a year ago) turn off iCloud on the Apple site.
EDIT: it's probably important to note that I'm on at&t right now so all i had to do to use the iPhone is put any at&t SIM in it.
Sent from my SAMSUNG-SGH-I747 using XDA Premium 4 mobile app
annoyingduck said:
Yay apple, my brother just went through this. Go to a vzw store. Have them activate an iPhone for you, disable all that i cloud crap, then reactivate your REAL phone and you'll be good to go... Way easier than option b which is via apples + verizons customer service. This will work.
-VZW LG G2 VS980
Click to expand...
Click to collapse
Will this work even if I've already turned iCloud/iMessage/etc off? Here's the order I did things in:
1. Activated Android phone WITHOUT turning off iCloud/iMessage/etc.
2. Turned on iPhone at my home (connected to WiFi) to grab some information off of it - saw a dozen iMessages sent from all my people that use iOS
3. Turned off iMessage from the iPhone.
4. Called Apple customer service, had them disassociate my phone number from iCloud/iMessage/etc.
5. Issue was still occuring after the 24 hours Apple said it would take for their servers to propagate the change. Made this post.
6. Spoke with Verizon customer service. In-store, they said there was nothing I could do but wait and tell everyone I know with an iPhone to make sure to re-send failed iMessages as text messages. Over the phone, the rep put me on hold and did something to my line (wouldn't tell me what) that she stated should "fix" the issue, but that I still needed to tell everyone I knew that used an iPhone to delete me as a contact, delete our message threads, and re-enter me as a contact.
-----
At this point, iPhone users "texting" me worked about a quarter of the time. My wife could do it just fine, and didn't have to do any re-sending as a text. Others, however, were still having to do so, and in even more rare cases, some didn't even have the option...it would just send as iMessage and I'd never get the message.
Now, over a week later, the issue is still occuring. Annoyingduck (or anyone), do you think that if I activated an iPhone, enabled iMessage, and then disabled it and then deactivated the iPhone and reactivated the Android (like I should have done initially...they really should put a notice about that in the Quickstart guide!), it would clear the issue up? Do you think I would need to wait any period of time to let Apple's servers catchup? This just seems like such a massive oversight on Apple's part, which is making it really confusing.
amsage3 said:
Will this work even if I've already turned iCloud/iMessage/etc off? Here's the order I did things in:
1. Activated Android phone WITHOUT turning off iCloud/iMessage/etc.
2. Turned on iPhone at my home (connected to WiFi) to grab some information off of it - saw a dozen iMessages sent from all my people that use iOS
3. Turned off iMessage from the iPhone.
4. Called Apple customer service, had them disassociate my phone number from iCloud/iMessage/etc.
5. Issue was still occuring after the 24 hours Apple said it would take for their servers to propagate the change. Made this post.
6. Spoke with Verizon customer service. In-store, they said there was nothing I could do but wait and tell everyone I know with an iPhone to make sure to re-send failed iMessages as text messages. Over the phone, the rep put me on hold and did something to my line (wouldn't tell me what) that she stated should "fix" the issue, but that I still needed to tell everyone I knew that used an iPhone to delete me as a contact, delete our message threads, and re-enter me as a contact.
-----
At this point, iPhone users "texting" me worked about a quarter of the time. My wife could do it just fine, and didn't have to do any re-sending as a text. Others, however, were still having to do so, and in even more rare cases, some didn't even have the option...it would just send as iMessage and I'd never get the message.
Now, over a week later, the issue is still occuring. Annoyingduck (or anyone), do you think that if I activated an iPhone, enabled iMessage, and then disabled it and then deactivated the iPhone and reactivated the Android (like I should have done initially...they really should put a notice about that in the Quickstart guide!), it would clear the issue up? Do you think I would need to wait any period of time to let Apple's servers catchup? This just seems like such a massive oversight on Apple's part, which is making it really confusing.
Click to expand...
Click to collapse
Of you still have your iPhone, then yes do that and you can do it over the phone. Otherwise go into the store and MAKE them activate an iPhone for you so you can do it yourself while in the store. They must honor this. If they give you a hard time demand it and speak to a manager. That's what my brother had to do...
-VZW LG G2 VS980
annoyingduck said:
Of you still have your iPhone, then yes do that and you can do it over the phone. Otherwise go into the store and MAKE them activate an iPhone for you so you can do it yourself while in the store. They must honor this. If they give you a hard time demand it and speak to a manager. That's what my brother had to do...
-VZW LG G2 VS980
Click to expand...
Click to collapse
Thanks. I don't still have the same iPhone I was using, but I have an older one....safe to assume that would work if they would obviously have to use a completely different one at a Verizon store?
amsage3 said:
Thanks. I don't still have the same iPhone I was using, but I have an older one....safe to assume that would work if they would obviously have to use a completely different one at a Verizon store?
Click to expand...
Click to collapse
I'm no iPhone expert, but I assume if it's got a vzw Sim in it, there's no reason it won't work. Unless that text secure crap is only in the newer iPhones?
-VZW LG G2 VS980
annoyingduck said:
I'm no iPhone expert, but I assume if it's got a vzw Sim in it, there's no reason it won't work. Unless that text secure crap is only in the newer iPhones?
-VZW LG G2 VS980
Click to expand...
Click to collapse
I don't believe so. I don't think it has anything to do with security...it's just like data messaging, instead of SMS...like BBM on Blackberry. It's not even exclusive to iPhones...it's on iPods, iPads, etc. I had it on my 4S when it was still running iOS 6 over a year ago, and nothing ships with any older OS, so I should be fine on that front.
Apologies if this is the wrong place to post this, but wasnt sure where else to go. I use Project Fi. I had two 6p's. One for myself, one for my ex. Or it was supposed to be for my ex. But, well shes my ex, so no phone for her.
I decided to sell the extra 6p. The only time it had been 'activated' was to test it out of the box(I know its technically new but I've had two other instances where my 'new' phone arrived malfunctioning. If I was going to sell it I wanted to ensure it worked). So, tested it, removed/deactivated it from my Fi account, all is well.
I sold to a guy today, who is on Sprint. He currently has a Nexus 6(not the 6p). He took it home, all went well except when he popped his SIM in he couldnt get it to activate. My first guess(after researching and seeing online that with Sprint, while the 6 and 6p both use nano sims, they are technically a different part #, and as such, wont work work with the other). However, he called Sprint, and the rep told him that "it was used as a prepaid phone so therefore cannot be activated". WHAT?
I'm not the messiah when it comes to smartphones but I've owned probably 30 over the years, and been on every carrier but Verizon- I've NEVER heard of this. Its the SAME phone! There is no "different 6p" for prepaid, as opposed to contract phones.
Has ANYONE heard of this before? I honestly think she didnt know what she's talking about but, I've been wrong before. I'm just trying to figure this out before we have to reverse the sale tomorrow over something I dont believe is accurate. My gut tells me its more likely the SIM, but, I wanted to come here where the experts reside.
Thank you!
otownmarine said:
Apologies if this is the wrong place to post this, but wasnt sure where else to go. I use Project Fi. I had two 6p's. One for myself, one for my ex. Or it was supposed to be for my ex. But, well shes my ex, so no phone for her.
I decided to sell the extra 6p. The only time it had been 'activated' was to test it out of the box(I know its technically new but I've had two other instances where my 'new' phone arrived malfunctioning. If I was going to sell it I wanted to ensure it worked). So, tested it, removed/deactivated it from my Fi account, all is well.
I sold to a guy today, who is on Sprint. He currently has a Nexus 6(not the 6p). He took it home, all went well except when he popped his SIM in he couldnt get it to activate. My first guess(after researching and seeing online that with Sprint, while the 6 and 6p both use nano sims, they are technically a different part #, and as such, wont work work with the other). However, he called Sprint, and the rep told him that "it was used as a prepaid phone so therefore cannot be activated". WHAT?
I'm not the messiah when it comes to smartphones but I've owned probably 30 over the years, and been on every carrier but Verizon- I've NEVER heard of this. Its the SAME phone! There is no "different 6p" for prepaid, as opposed to contract phones.
Has ANYONE heard of this before? I honestly think she didnt know what she's talking about but, I've been wrong before. I'm just trying to figure this out before we have to reverse the sale tomorrow over something I dont believe is accurate. My gut tells me its more likely the SIM, but, I wanted to come here where the experts reside.
Thank you!
Click to expand...
Click to collapse
When the unlocked phone was deactivated through Project Fi, Sprint removed the MEID from their inventory. It will need to be added back by Sprint advanced tech support. Seems like quite a bad system of handling this.
Have a look at this thread - https://community.sprint.com/baw/thread/226214?start=15&tstart=0
hawkswind1 said:
When the unlocked phone was deactivated through Project Fi, Sprint removed the MEID from their inventory. It will need to be added back by Sprint advanced tech support. Seems like quite a bad system of handling this.
Have a look at this thread - https://community.sprint.com/baw/thread/226214?start=15&tstart=0
Click to expand...
Click to collapse
Just went through this myself. Bought a previously owned 6p which was actived on project fi. I am on the old sero plan still. My first attempt at activating the 6p was via the chat with sprint. They had said I coudn't activate new phones on my sero account because it wasn't being offered anymore and being deprecated.
Long story short, a call into Sprint made the difference. I did get a fresh SIM prior to activating. Sometimes it takes a few calls into sprint to get what needs to be done. They needed the imei number found in the phones settings menu>About phone>Status>IMEI information to do as hawkswind1 mentioned in the reply above.
Keep on sprint and call back.
hawkswind1 said:
When the unlocked phone was deactivated through Project Fi, Sprint removed the MEID from their inventory. It will need to be added back by Sprint advanced tech support. Seems like quite a bad system of handling this.
Have a look at this thread - https://community.sprint.com/baw/thread/226214?start=15&tstart=0
Click to expand...
Click to collapse
Bad system is a HUGE understatement. That being said, thank you! I'll ask him to try that. Hopefully it works.