Help! Sprint with pre-owned(Project Fi) Nexus 6p? - Nexus 6P Q&A, Help & Troubleshooting

Apologies if this is the wrong place to post this, but wasnt sure where else to go. I use Project Fi. I had two 6p's. One for myself, one for my ex. Or it was supposed to be for my ex. But, well shes my ex, so no phone for her.
I decided to sell the extra 6p. The only time it had been 'activated' was to test it out of the box(I know its technically new but I've had two other instances where my 'new' phone arrived malfunctioning. If I was going to sell it I wanted to ensure it worked). So, tested it, removed/deactivated it from my Fi account, all is well.
I sold to a guy today, who is on Sprint. He currently has a Nexus 6(not the 6p). He took it home, all went well except when he popped his SIM in he couldnt get it to activate. My first guess(after researching and seeing online that with Sprint, while the 6 and 6p both use nano sims, they are technically a different part #, and as such, wont work work with the other). However, he called Sprint, and the rep told him that "it was used as a prepaid phone so therefore cannot be activated". WHAT?
I'm not the messiah when it comes to smartphones but I've owned probably 30 over the years, and been on every carrier but Verizon- I've NEVER heard of this. Its the SAME phone! There is no "different 6p" for prepaid, as opposed to contract phones.
Has ANYONE heard of this before? I honestly think she didnt know what she's talking about but, I've been wrong before. I'm just trying to figure this out before we have to reverse the sale tomorrow over something I dont believe is accurate. My gut tells me its more likely the SIM, but, I wanted to come here where the experts reside.
Thank you!

otownmarine said:
Apologies if this is the wrong place to post this, but wasnt sure where else to go. I use Project Fi. I had two 6p's. One for myself, one for my ex. Or it was supposed to be for my ex. But, well shes my ex, so no phone for her.
I decided to sell the extra 6p. The only time it had been 'activated' was to test it out of the box(I know its technically new but I've had two other instances where my 'new' phone arrived malfunctioning. If I was going to sell it I wanted to ensure it worked). So, tested it, removed/deactivated it from my Fi account, all is well.
I sold to a guy today, who is on Sprint. He currently has a Nexus 6(not the 6p). He took it home, all went well except when he popped his SIM in he couldnt get it to activate. My first guess(after researching and seeing online that with Sprint, while the 6 and 6p both use nano sims, they are technically a different part #, and as such, wont work work with the other). However, he called Sprint, and the rep told him that "it was used as a prepaid phone so therefore cannot be activated". WHAT?
I'm not the messiah when it comes to smartphones but I've owned probably 30 over the years, and been on every carrier but Verizon- I've NEVER heard of this. Its the SAME phone! There is no "different 6p" for prepaid, as opposed to contract phones.
Has ANYONE heard of this before? I honestly think she didnt know what she's talking about but, I've been wrong before. I'm just trying to figure this out before we have to reverse the sale tomorrow over something I dont believe is accurate. My gut tells me its more likely the SIM, but, I wanted to come here where the experts reside.
Thank you!
Click to expand...
Click to collapse
When the unlocked phone was deactivated through Project Fi, Sprint removed the MEID from their inventory. It will need to be added back by Sprint advanced tech support. Seems like quite a bad system of handling this.
Have a look at this thread - https://community.sprint.com/baw/thread/226214?start=15&tstart=0

hawkswind1 said:
When the unlocked phone was deactivated through Project Fi, Sprint removed the MEID from their inventory. It will need to be added back by Sprint advanced tech support. Seems like quite a bad system of handling this.
Have a look at this thread - https://community.sprint.com/baw/thread/226214?start=15&tstart=0
Click to expand...
Click to collapse
Just went through this myself. Bought a previously owned 6p which was actived on project fi. I am on the old sero plan still. My first attempt at activating the 6p was via the chat with sprint. They had said I coudn't activate new phones on my sero account because it wasn't being offered anymore and being deprecated.
Long story short, a call into Sprint made the difference. I did get a fresh SIM prior to activating. Sometimes it takes a few calls into sprint to get what needs to be done. They needed the imei number found in the phones settings menu>About phone>Status>IMEI information to do as hawkswind1 mentioned in the reply above.
Keep on sprint and call back.

hawkswind1 said:
When the unlocked phone was deactivated through Project Fi, Sprint removed the MEID from their inventory. It will need to be added back by Sprint advanced tech support. Seems like quite a bad system of handling this.
Have a look at this thread - https://community.sprint.com/baw/thread/226214?start=15&tstart=0
Click to expand...
Click to collapse
Bad system is a HUGE understatement. That being said, thank you! I'll ask him to try that. Hopefully it works.

Related

will it work on verizon?

The reason I ask is because I went to both verizon and sprint and i asked:
--at verizon--
Me: If I buy an Evo from sprint, full price and bring it here to run on your network will it work? being that both of you run CDMA I dont see it being a problem? am I wrong?
Verizon: No, it will not work. You should get our "incredible."
--at sprint--
Me: If I buy an "incredible" from Verizon, full price and bring it here to run on your network will it work? being that both of you run CDMA I dont see it being a problem? am I wrong?
Sprint: No, it will not work.
So I asked them both why not...?
Verizon: different hardware. And settings.
Sprint: Legality.
(they also said they have not had their training yet at that location for the evo... and they are only a few weeks away of a release. )
Can someone explain whats going on here? They made me doubt my understanding as to how cdma worked. It is to my understanding it should work on both networks. Question is, getting verizon to accept me as a customer with the evo. Someone correct me if im wrong.
Im set on the Evo, but I dont want Sprint. I want verizon. Not planning on getting the "incredible." For that I stick with the iphone 4g and att.
There are ways to do it, but they are quite illegal (as in rape you in the ass prison felony). Look it up online, but don't expect to find that info here.
kyleblakepeters said:
There are ways to do it, but they are quite illegal (as in rape you in the ass prison felony). Look it up online, but don't expect to find that info here.
Click to expand...
Click to collapse
Any chance for a little more clarification? A keyword at least to find my answer. I just want to know actually why they would reject a potential customer. I'm a little tired of smoke and mirrors.
I wouldn't want to do anything illegal like cloning. I just want facts. No big deal.
tried it twice...no go
only way would be to hack the phone and change a whole lotta stuff...then change the esn to another verizon phone you own (which is illegal, i believe). then it is possible. however, i have two phones (one alltel, one sprint) and have requested verizon to add my esn's to their database (after i changed the 'whole lotta stuff' myself) ...eventhough the phones work on verizon, i could never get them to add them to their database enabling me to legally use the phone on their network. i griped and griped, they 'caved' in on more than one occasion, and said it would be done, but never did it. 15-20 total calls? and still nothing. i can't wait to tell them i am leaving...and for that reason i am not on contract. they tried to tell me numerous times it "wouldn't work, different hardware" but i have even tested it and made calls successfully, so it all seems to be a game. the one department that was designed to allow this, apparently closed. bottom line, don't waste your time. by the time someone posts instructions on how to do it, their will be 2-3 verizon phones more powerful -it is still a long way off.
It's ESN switching. Sprint and Verzion never put each others ESNs on to the other's network. I don't think even Jesus could manage that feat.
adeyo said:
only way would be to hack the phone and change a whole lotta stuff...then change the esn to another verizon phone you own (which is illegal, i believe). then it is possible. however, i have two phones (one alltel, one sprint) and have requested verizon to add my esn's to their database (after i changed the 'whole lotta stuff' myself) ...eventhough the phones work on verizon, i could never get them to add them to their database enabling me to legally use the phone on their network. i griped and griped, they 'caved' in on more than one occasion, and said it would be done, but never did it. 15-20 total calls? and still nothing. i can't wait to tell them i am leaving...and for that reason i am not on contract. they tried to tell me numerous times it "wouldn't work, different hardware" but i have even tested it and made calls successfully, so it all seems to be a game. the one department that was designed to allow this, apparently closed. bottom line, don't waste your time. by the time someone posts instructions on how to do it, their will be 2-3 verizon phones more powerful -it is still a long way off.
Click to expand...
Click to collapse
Thank you! thats the answer I was looking for. Much grateful!
What about the users that pay full price? Why would they do that if they cant take it elsewhere? Does it mean Even if they pay full price, the ESN belongs to sprint? It sounds wrong to do that. Im not complaining. Im just trying to make sense of this.
0okami said:
It sounds wrong to do that.
Click to expand...
Click to collapse
Welcome to the world. Don't let the door kick you in the ass on the way out.
theres a form you can fill out to take a cdma phone from another carrier and activate it on verizon, you need to ship your phone to vzw HQ though, and they say it can take 3 weeks to determine if they will allow it on the network or not.
its an official verizon form just gotta find it.
tricknasty said:
theres a form you can fill out to take a cdma phone from another carrier and activate it on verizon, you need to ship your phone to vzw HQ though, and they say it can take 3 weeks to determine if they will allow it on the network or not.
its an official verizon form just gotta find it.
Click to expand...
Click to collapse
I'll check with the verizon rep. She was really friendly and what ever she didnt know she dug for papers. Maybe we can work something out.
I'll keep everyone posted if something results.
Thanks for the information!
will not work on verizon, they have a policy of not taking sprint branded phones, the esn's are registered to sprint and they know it's an evo.
sprint doesn't take anything other than what they've registered... it's a sticky thicket I know.
esn cloneing would work, but we don't talk about that kinda stuff here apparently, gotten scolded on more than one occasion for doing so =P

can't put a nexus 4 on gophone?

i just got finished talking w/ customer service over the phone. basically after i gave the imei number he said that i can't put that phone on a gophone plan. only option he was being given was a postpaid w/o a contract. i asked him why and he didn't really know... he said thats the only option his computer was giving.
so has anyone succeeded in getting theirs on a gophone plan recently? if so, what steps did you take?
x000x said:
i just got finished talking w/ customer service over the phone. basically after i gave the imei number he said that i can't put that phone on a gophone plan. only option he was being given was a postpaid w/o a contract. i asked him why and he didn't really know... he said thats the only option his computer was giving.
so has anyone succeeded in getting theirs on a gophone plan recently? if so, what steps did you take?
Click to expand...
Click to collapse
That's weird. I remember hearing that AT&T had a hard time with the Nexus 4 IMEI initially, but I thought they fixed the issue...In fact, I did that about 2-3 months ago with no problems, I used my actual IMEI from my Nexus 4 and everything. I did go into a store though. It wasn't a corporate store though, it was an 'Official Distributor' store or whatever the heck it's called.
If you seriously cannot get it to work with your N4's IMEI, then you can just give them an IMEI of another phone. Which, again, they offered to do in the store. They have a bunch of phones in a drawer that they steal IMEIs off of all the time. If they don't, then you can snipe an IMEI off of a display phone, or calculate your own, then give that to them.
thanks for the info, i was avoiding going back to one of the stores b/c the last one i went to they were very incompetent. but seems like i have no other option.
i wonder why or how there is a difference in how and what phones you can put on these plans? the online setup wont let you port a number. calling customer support allowed me to port the number but not set up an account.. in store.. well i guess i'll find out once i go back there.
edit: i went to a different store. the first one i went to a few days ago left me with a very bad impression. but this other store i went to today had much nicer, friendlier, helpful people. they were able to port my number and also set up the account. at first the lady told me that my phone would not have data access, but i went ahead anyway b/c i knew better. so after everything got set up i tested it out, and everything worked like it should.

The T-Mobile Thread

Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
Possible Solution?
thref23 said:
Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
Click to expand...
Click to collapse
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Some more info on this can be found here
ipetitions.com/petition/let-us-call-because-our-tablets-are-made-to-call
Ive been using xda for a while now but didn't really have a good enough reason to creat an account but......since im new and can't post links hopefully you can addbthe http stuff
I really hope this can get cleared up soon a 500$ phone with practically the same features as a flip phone........ Smh
Any update?
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Click to expand...
Click to collapse
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
montp said:
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
Click to expand...
Click to collapse
Any update on this? My billing cycle started today and I think I got my internet pulled too. Called tech support and they said they don't know what the problem is. They said they elevated my ticket to a engineer and should hear back from them in 3 days. :crying:
just port the number to Metro its' the same network and just $10 more for unlimited you can always port the number back if t-mobile fix this issue.
Tweeted at Legere and Tmobile help and now I'm sitting on the phone with a tech rep. Let's see what happens. Seems like such an easy thing to switch and the irony is the paying customers and getting screwed and are jumping ship to pacify the freeloaders. I'm in love with huge phones and this is the First tablet with phone capabilities that plays nice with us carriers. I'm prepared to jump ship over this.
SO far she keeps insisting that it will work fine its it has the phone capabilities and i have the proper rate plan. She keeps putting me on hold....
There's someone who clocks into work 9-5 at t-mobile who can fix this issue with very little trouble, just have to locate that person.
---------- Post added at 11:41 PM ---------- Previous post was at 11:32 PM ----------
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Click to expand...
Click to collapse
So, The tech rep I just spoke to says that she can't open a ticket for me to send to the engineers until there's physically a problem. SO, I'm going to pick it up tomorrow and start the process. Anything happen with your ticket? Am I wasting my time?
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
Click to expand...
Click to collapse
The question is, you can't buy this device from a good reputable store with a 14 day no questions asked return policy. Expansys, or Amazon (not fulfilled by amazon) and the place where I'm going to go to in Manhattan are all "you buy it you keep it".
So, should I even go buy this tomorrow... The only way they will submit a ticket is if I actually have the device with the issue but if it turns out no one will fix the problem... I dont want to be stuck with it..
I guess I could always switch carriers but I'm in a family plan where we split the bill each month and the payments on my note 4 are going to come due... Big mess... But maybe that's what I'll do.
Why not just switch to metro though? Why at&t? Metro the exact same coverage. Or so I've heard.
Maybe I'll take the time to check out metros coverage while I wait for the issue to be fixed. Although.. I wonder, people were already working on this 2 months ago,why should I have any impact at all.
Whatever, yeah, let's keep each other updated!
Sent from my SM-N910T using XDA Free mobile app
AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
Click to expand...
Click to collapse
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
Click to expand...
Click to collapse
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
Click to expand...
Click to collapse
That is some F#* King BULL SH!T!!!!!
I'm going to port my number out.
I just called back tech support and they didn't even know what was happening. No one ever seems to know. I'm going to Metro PCS. EFF these s0n's of b!tch3s.
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app
mottyengel said:
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
Nice hope it works for you. I need the unlimited data because I use North of 30gb a month... With I could go to cricket, but metros probably where I'll end up
Sent from my SM-N910T using XDA Free mobile app
AirBruce said:
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
Click to expand...
Click to collapse
Well, I'm now a happy metro pcs customer. Just started porting my tmo number to google voice and it'll work through the new metro number. Turns out, my eip on my note 4 doesnt come due at all. As long as there are still more lines on the account, i can just keep paying it off month by month. Of course I'm gonna sell it soon but still.
BTW, to anyone who had this issue with tmo, you can get through to the engineering department for technical support, forward them to the following link so they can read up on the problem and then you can get them to credit your bill for the data portion since february. The credited my account 60 bucks.. Not bad. I wish I could have stayed with t-mobile but what can ya do.
Again, to all you people holding out for this to change. Not gonna happen. Not a chance in hell. really. It's a tablet now and it's final. you're gonna all have to move on
Metro is working fine for me is $10 more for the unlimited data but I am happy at least to have this working don't hesitate guys

US Cellular...

Anyone else out there unfortunate enough to be on US Cellular? Yes, I pre-ordered assuming that it would work on US Cellular, and I've seen a couple of articles mentioning that it will work, but haven't seen any hard evidence that it's supported. If it has the bands to support it... it'll work, right? They'll be able to activate it?
Has anyone else pre-ordered that's on US Cellular?
I feel so alone
If US cellular can give you a nano SIM it should work in theory.
Why not just call them and find out? That's the obvious answer.
it has the required bands no doubt. I went into a US Cellular store though and they said even though it is unlocked they may not be able to activate it or give you a sim if the IME isn't in their database. In other words, they are trying to say if they don't directly sell the phone themselves they probably won't care about making it work for you. For this reason I am holding off myself and waiting to see how it shakes out - I'll let someone else be the guinea pig on US Cellular. They do offer Nexus 6, so I am hopeful.
i went in again to a store again tonight (franchise, not corporate) and asked about getting this device to work. they said not unless they decide to sell it. Contacting corporate now...
Can you switch to a different carrier?
[hfm] said:
Can you switch to a different carrier?
Click to expand...
Click to collapse
In this case the Nexus was to be my work phone, which is not switchable to another carrier since that what the company uses.
About a month ago my old work phone (Note 4) flew off my motorcycle while on the freeway. Come to find out employer had no insurance on it. Was not thrilled to find that out after the fact.
So been without work phone since, and my contract isn't up until next Oct.
My personal is my Note 5 on Sprint. I tried to get US cell to try and make my sprint Note 3 work, but they will not take ANYTHING from another carrier except Verizon Iphones.
bds369 said:
i went in again to a store again tonight (franchise, not corporate) and asked about getting this device to work. they said not unless they decide to sell it. Contacting corporate now...
Click to expand...
Click to collapse
Interesting you say this. I chatted with Google Support and they claim that it will, in fact, work on the US Cellular network.
Oh its not a technical issue at all. Its political. US cellular wont put the device in their database of IMEs and thus wont provison a sim card. They want you to get a device from them so its locked to them. Its totally able to be used technically, its just bad policy. If you see anything official stating otherwise from US cellular id be ever so interested in seeing it.
Get a new carrier.
No but really, that is really unfortunate. Sounds like something Verizon would do, lol.
Maybe just figure out which phones they have are similar in bands and features. Say you have that one. It should just work.
USCC will activate it. Many of us have already ordered them and USCC reps have said that once it is in our hands they will activate it without issue.
Tried and wouldn't work
Do you have a number of someone I can contact? I tried today and they said I couldn't activate it...
Call them and tell them it's a 5X. Give them your MEID and stuff and you're good to go. They'll activate it as a 5X.
There are a few of us that already activated on USC. As stated before when you call tell them its the 5X and they will activate.
Sent from my Nexus 6P using Tapatalk
sim
Yep, I did this on VZW when I 1st got the Nexus 6 of last year, before Verizon sold it. I popped in the sim for the Nexus 6 and it worked right away. As long as you have a sim card that fits, you don't even need to tell them what you have. In this case, like mentioned, tell them that you have a Nexus 5x and they will send you a sim!!!!!

Sprint support for Moto G5 Plus

I purchased an unlocked Moto G5 Plus (XT1687). It was supposed to support sprint. I took it to a sprint store and they told me the phone was not supported. They wouldn't pop in a sim card to verify (just typed the IMEI into their system and reported the results).
Anyone have any advice?
artician said:
I purchased an unlocked Moto G5 Plus (XT1687). It was supposed to support sprint. I took it to a sprint store and they told me the phone was not supported. They wouldn't pop in a sim card to verify (just typed the IMEI into their system and reported the results).
Anyone have any advice?
Click to expand...
Click to collapse
I have same problem ,then I went to Best buy get new sim let them act all done
They should support it. They just need to get right SIM. Try the product numbers below.
The proper Sprint SIM as of this date for a Moto G5 Plus is SIMGLW446C. That part has a Sprint UPC of 019962040146.
I had no problems getting mine done, they just had to setup the computer to say it is a generic device, whatever that means. On Sprint.com it says I have a ZTE Optik, but all works great, so I don't really care.
Sprint Employees are mostly dumb to unlocked phones. They know what's on their shelves. It works, I've activated one online and one in store
Thank you all for the replies. I'm trying again today. I hope this goes okay if I have an existing number/account that I'm trying to activate this phone for; I'm pretty ignorant of how SIM's work.
artician said:
Thank you all for the replies. I'm trying again today. I hope this goes okay if I have an existing number/account that I'm trying to activate this phone for; I'm pretty ignorant of how SIM's work.
Click to expand...
Click to collapse
Just tell them that you want a nano SIM. They might not be familiar with the phone which is why they say it won't work. You can also tell them that it's the same SIM used in the Nexus 6P, which they probably have activated.
You can also refer them to this link.
https://www.sprint.com/en/landings/bring-your-own-phone.html
If you click on the first question in the FAQ (How do I know my device is eligble?), it lists the BYOD phones, which included the phone. Good luck.
I went to a third Sprint store today, where the employees hemmed and hawed for about 30 minute before finally telling me they just didn't have any of that kind of sim card in stock. They tried to sell me another phone twice. I got the impression (again), that something else was going on.
I went to Best Buy, where they had the sim in stock, but were prevented from accessing my account by the system. I imagine this is because I have a SERO account, so things are starting to fall into place now.
I may try to buy the sim and have them connect it through Sprint support, but this entire adventure has encompassed more than 200 hours of my time, multiple phones, and over $300 to date. Some of that is my fault because I didn't properly research the phones that they would support, and I would be able to root. I didn't pick up the sim today due to fear of investing even more money in this.
esoh said:
They should support it. They just need to get right SIM. Try the product numbers below.
The proper Sprint SIM as of this date for a Moto G5 Plus is SIMGLW446C. That part has a Sprint UPC of 019962040146.
Click to expand...
Click to collapse
This was immensely helpful in particular. Thank you!
I'm all hooked up. I ultimately purchased the SIM and had their online support connect the device. Easy-peasy. Thanks to everyone for sharing their experiences. I wouldn't have had the nerve to follow through unless people had shared their success with the same device/carrier.
Just tried getting my second Moto G5 Plus on sprint (the first was a 2gb/32gb version easy peasy with right card online by myself). This one for my wife, 4gb/64 not so easy. It doesn't go in their system and out of 7 sprint employees they were all clueless . There is a bunch of posts on the actual sprint support website about how some phones (even if the models are on their accepted byod list) need to be added to the system and it takes 2-3 days. As i mentioned this they looked at me like i was crazy telling me that it should be added to their system instantaneously when they try. Told him to try google search so he can be better at his job and walked out. He did give me the store manager's card, who was not in but......... ill just try with the sprint help support page people before i contact amazon / motorola. Havent had too many issues with amazon and we order alot. Cant believe though that out of 7 people, in a SPRINT store (not one of those that sells sprint services and others) .. and a big one too...... nobody has any ideea that to add a phone (specific phone) to the sprint system (system that lets them activate/ deactivate phone) takes 2-3 days and requires more than just the IMEI number and a "ticket" needs to be created........
https://community.sprint.com/t5/Acc...LUTION-Bring-Your-Own-Device-FAQs/ta-p/962647
more info about esn/ ticket etc..
Does anyone know how I can install the camera on my Moto G5 Plus XT1687? Since I install Pixel Experience 10 Plus Edition and it does not come with the camera application. Help

Categories

Resources