Database Users

Moto E verizon - xt1528 postpaid success

its been a while since i have been able to contribute as an android user, but I lost my iPhone 5c that I had been on (including 2 warranty replacements) for 18 months. I had just gotten a warranty replacement and did not have "Find my iPhone turned on". I had to think fast because I wanted a phone today and was budget conscious. Temporarily, I switched back to an old 3G phone -- a non-smartphone. Verizon had always been hesitant to activate pre-paid phones on post paid accounts. Some people found work arounds for the late 2013 Moto G which was intended for Big V's prepaid customer base.
With the Moto E (2nd gen) available on prepaid for Verizon (XT1528) and it being an LTE phone comments on many Android related sites mentioned that it honored Verizons LTE SIM unlocked policy. That is true, but they could have still blocked the IMEI from activation on a post paid.
I got this phone for $70 at Best Buy today and was determined to activate it. I decided to go the route of Verizon's online customer service. Without any hesitation the rep activated it for me and also allowed me used the Micro SIM that came with the device. The Moto E 2nd gen is a diamond in the rough, even for post paid use.
If you have an existing Verizon phone with a Micro SIM -- you should be able to just pop in without a hassle. Since, I was going from a 3G feature phone and since my lost iphone 5c had a nano-sim I had to "call it in". No troubles at all.

This is great news. I bought one last night hoping they will let me activate it too.
The website is asking me to call them, so I will have to. I am moving from another 4G LTE phone, but want a phone to tether my unlimited data with.

TheXev said:
This is great news. I bought one last night hoping they will let me activate it too.
The website is asking me to call them, so I will have to. I am moving from another 4G LTE phone, but want a phone to tether my unlimited data with.
Click to expand...
Click to collapse
Yes you are right. If you try the online self-activation tool, it does tell you to call them. The IMEI is clearly flagged in their system.
I just used the 'Contact US' feature at the top of the page and started a live chat with a rep under the account services category. I received no pushback at all. We have three lines with them. We pay a lot more with them then we would even with ATT. I was even willing to take my line and walk if they gave me a hard time on this. Surprisingly -- nothing. I even prefaced my request with --- "I know you guys don't like to do this". Even that didn't prompt a response.
One thing I should point out...2 things actually. And I know that people looking for a budget phone or temp phone. aren't going to care.
- The phone comes with a crippled version of Moto Assist (now known as just "Moto") which gives a wide array of do not disturb features. My wife has the late 2013 Droid Ultra and she has way more options than me. Apparently the new Moto X and Droid Turbo have the full features of this app.
-This phone doesn't support the LTE advanced calling. Again, this shouldn't be a big deal. Verizon didn't have it for the longest time, call and data at the same time.

I just bought a micro-sim to nano-sim converter so I can simply swap sim-cards between each phone.
Does Verizon still require you to activate the imei if the same sim is used?
*edit* Great, I can't unlock the bootloader. Moto's website says the device doesn't qualify.

TheXev said:
I just bought a micro-sim to nano-sim converter so I can simply swap sim-cards between each phone.
Does Verizon still require you to activate the imei if the same sim is used?
*edit* Great, I can't unlock the bootloader. Moto's website says the device doesn't qualify.
Click to expand...
Click to collapse
i think you should be all set using the same SIM. be sure to post and let us know how it goes. This phone is no Droid Turbo or GS6 but basically -- it gets the job done. I have used it for about 24 hours now. I find the battery no worse than the iPhone 5c. it may be a bit better.

TheXev said:
*edit* Great, I can't unlock the bootloader. Moto's website says the device doesn't qualify.
Click to expand...
Click to collapse
Carriers tend to opt-out of Moto's bootloader unlocking program. The AT&T, Cricket, Verizon, etc bootloaders cannot be unlocked yet.

TheXev said:
I just bought a micro-sim to nano-sim converter so I can simply swap sim-cards between each phone.
Does Verizon still require you to activate the imei if the same sim is used?
*edit* Great, I can't unlock the bootloader. Moto's website says the device doesn't qualify.
Click to expand...
Click to collapse
I highly recommend the LG Transpyre over the E for Verizon. I got the Transpyre for $50, and it's got root and TWRP and CM12 on the way.

TheXev said:
This is great news. I bought one last night hoping they will let me activate it too.
The website is asking me to call them, so I will have to. I am moving from another 4G LTE phone, but want a phone to tether my unlimited data with.
Click to expand...
Click to collapse
Wait!
Xev something you should know that I have not found a workaround for yet. I have a grandfathered unlimited data plan and use hotspot tethering. All android phones on Verizon with 4.4.4 or later have a block on hotspot tethering. The phone checks your subscription (software check) to Verizon's hotspot tethering add on service then will not enable hotspot tethering.
Google definitive guide to unlimited Verizon hotspot tethering on XDA for what things need to be in place on the Moto E 2015 LTE to tether.

bonfiretits said:
Wait!
Xev something you should know that I have not found a workaround for yet. I have a grandfathered unlimited data plan and use hotspot tethering. All android phones on Verizon with 4.4.4 or later have a block on hotspot tethering. The phone checks your subscription (software check) to Verizon's hotspot tethering add on service then will not enable hotspot tethering.
Google definitive guide to unlimited Verizon hotspot tethering on XDA for what things need to be in place on the Moto E 2015 LTE to tether.
Click to expand...
Click to collapse
my response would be be --- of course! Would you expect any different?
the verizon version of this phone has not been rooted yet. So if you had unlimited data and some root-only app to tether -- its not going to work. If tethering is so important ...switch to a metered plan or get a new phone..
This phone is not an iPhone 6 or a GS6 or a Droid Turbo. My whole point in starting this thread was
1) the phone can be activate on postpaid plans
2) its a very decent phone -- as a phone for someone with simple needs or who needs a "burner" (meaning a phone for short term use --- not the other meaning of burner lol)

I agree with everything you said about the phone. And certainly appreciate you starting the thread since I was looking for this info a short while ago.
Did you buy the phone unactivated online or in-store activated? That is before you inserted your postpaid SIM.

bonfiretits said:
I agree with everything you said about the phone. And certainly appreciate you starting the thread since I was looking for this info a short while ago.
Did you buy the phone unactivated online or in-store activated? That is before you inserted your postpaid SIM.
Click to expand...
Click to collapse
from what I have been told, the Verizon prepaid phones are sold unactivated on Amazon but activated if you buy it through Best Buy.
I bought mine at Best Buy. I got the same error message that some of you got when you tried to type the phones identification number into Verizon's website. At that point I struck up a live conversation with a Verizon representative using their online chat. I've always found the online chat to be very competent and usually better than phone support. However the online chat support gets swamped and it isn't always available all day long

Sprint/Boost Moto e 2015 LTE
Both model works with GSM internationally.
working fine in india GSM carriers 2G and 3G only.

Walmart Moto E 2015
I bought a xt1528 at walmart the other night for $64. I recently soft-bricked my s4 and have not been able to get it back yet. Its been about 5 days, and I cannot go without a phone - so it works for me as a temporary phone. I just popped my SIM out of my S4 and threw it in the Moto E and fired it up. No problems. Not bad for a $65 phone actually, I would recommend it for anyone in a similar situation. Now off to figure out my S4 issue. :crying:

My xt1528 should be here today. I'm replacing a nerfed LG MS659, and the E is an upgrade in every category for half of what I paid for the LG. Lets hope the bootloader can be unlocked soon!

Prepaid Moto E 2nd gen 1528 postpaid
I bought one the other day and this was the conversation I had with Verizon:
Jennifer: Are you having issues with the phone?
Brainfarth: Kind of.. I bought a new Moto E 2nd gen from ebay and it
turned out to be a prepaid model, but I would like to use it as her
primary phone.
Jennifer: The only way to add a pre-paid phone would be if it's been
used for 6 months on the pre-paid network.
Brainfarth: Since it's new, that would not work. Is it possible to
root it to get around this issue?
Jennifer: Either way it would still be the 6 month rule in order to
add it to a post paid account.
Jennifer: I'm sorry about that
Brainfarth: Okay. Want to buy a new prepaid phone?
Jennifer: You can check online to see what it's worth if you trade it in
Brainfarth: Well, that's all I needed to know. Thanks for the assistance.
So i'm back to square one. Is there a workaround? Or do I keep trying to get them to transfer it over?

Having now activated the Moto E on my account twice in the past 3 weeks with VZW assistance, I want to say that I think you approached the conversation wrong. I am not sure if the dialogue you typed out was an online transcript or your recollection of a phone conversation. Both times, I did it using verizon's online chat support.
Tips:
1. You should not say up front "this was a prepaid phone, that I got from _______ " Don't even get into that. Tell VZW that you want to activate another phone on your account and that you have the IMEI and SIM number read to give them. In my case I told them I needed to temporarily use a different phone while I contemplated a long term replacement. This extra info was true in my case but probably not needed.
2. The rep takes the IMEI, it goes through, and then they ask for the SIM number. The sim that comes with the Moto E 1528 (2015 edition Verizon package) looks like any other Verizon LTE Micro SIM.
3. In the past with Verizon 3G prepaid phones --- people used to say that the Amazon models came unactivated and could be activated on prepaid plans while the Best Buy were pre activated in store and could not be activated on verizon post pay plans. This wisdom does not apply here. I bought my phone at Best Buy.
4. You mentioned that you purchased "on ebay". The only problem I could see you having is if you bought a used phone but I don't think you did right?
5. If you acquired this Moto E for verizon, unopened and never activated, you can activated. From what I understand you never even got to the point of giving them the IMEI and SIM number.
6. Don't mention the phone. Don't mention pre pay. Once you get a rep (online preferable) that will allow you give them the IMEI and SIM --- get back to us on here. I think you will have your phone working at that point.
Brainfarth said:
I bought one the other day and this was the conversation I had with Verizon:
Jennifer: Are you having issues with the phone?
Brainfarth: Kind of.. I bought a new Moto E 2nd gen from ebay and it
turned out to be a prepaid model, but I would like to use it as her
primary phone.
Jennifer: The only way to add a pre-paid phone would be if it's been
used for 6 months on the pre-paid network.
Brainfarth: Since it's new, that would not work. Is it possible to
root it to get around this issue?
Jennifer: Either way it would still be the 6 month rule in order to
add it to a post paid account.
Jennifer: I'm sorry about that
Brainfarth: Okay. Want to buy a new prepaid phone?
Jennifer: You can check online to see what it's worth if you trade it in
Brainfarth: Well, that's all I needed to know. Thanks for the assistance.
So i'm back to square one. Is there a workaround? Or do I keep trying to get them to transfer it over?
Click to expand...
Click to collapse

It was an unopened Ebay purchase. I contacted them online last time.. So I contacted them again (fingers crossed that they didnt read the last conversation with them) and stated I wanted to swap a phone on the account. Verification, then what's the IMEI and SIM numbers. Went off without a hitch.

Way to go man. Now we have proven that it works. One thing I have noticed is that this phone lags quite a bit, especially with encryption turned on. Google actually allowed the 2015 Moto E to bypass their own policy stating that all 5.0 devices would have encryption turned on by default. The policy has been temporarily lifted. I try out a lot of devices and also consume a wide swath of "tech media". Even from the very pro-Android crowd, 5.0, 5.01, 5.02 have been a nightmare for large numbers of people on numerous devices. I totally understand why Verizon and Motorola are going with a 5.1 only or 5.1.1 on the Droid Turbo. They have it to get it right. My brother has a 2013 Moto X and he is so happy that he never got 5.0.x. He will be upgraded directly to 5.1.x as well.

Thanks.. I haven't had a chance to play with the moto e yet, so I dont know how fast/slow it is (gave it to my mom as soon as it was up and running). I have the M8 that was rooted till 5.0.1 came out. Haven't noticed too many things wrong with it since, other than I cant currently root my phone.

so Today it looks like they blocked it. I tried first with the online chat and then I just got off the phone with tech support and neither could activate the phone. I followed the suggestions here and never mentioned prepaid, they asked for IMEI and SIM and then got blocked. No amount of trying by either tech would solve it, so it looks like that was a short-lived workaround. Thank you Verizon.
My biggest beef is that I'd happily buy the phone on postpaid for more money if they'd only offer it. I like the phone and the specs beat out the other low-end phones V offers currently.
...sigh...
What's really annoying is that their policy clearly states that 4G prepaid phones are not locked, nor is there any 6 month requirement for them:
http://www.verizonwireless.com/aboutus/commitment/safety-security/device-unlocking-policy.html
...double-sigh...

Verizon BS - Typical

So I had my Nexus 6 delivered today, the open version ordered from Google. Went in to Verizon to have them switch over my sim (I had a larger sim with my LG G3, so had to get a smaller sim), and after 45 minutes of back and forth, they refused to put the device on their network because as they say "We have a Nexus 6 device already on our network, so you can purchase it from us". That was my official answer given to me from them. We tried two different technicians, managers, etc, and they downright refused.
I'm over this crap with them, spent my entire lunch hour doing this, dealing with getting the device after it wasn't able to be delivered to my address, multiple trips to the local fedex office.. The second I can cancel my account with them, I'm out.
If you have Verizon and want to order one of these, you'll have to order their blue piece of crap (I wanted the white version) and the only phone on for any of the networks that wont work elsewhere.
Mario

desantim said:
So I had my Nexus 6 delivered today, the open version ordered from Google. Went in to Verizon to have them switch over my sim (I had a larger sim with my LG G3, so had to get a smaller sim), and after 45 minutes of back and forth, they refused to put the device on their network because as they say "We have a Nexus 6 device already on our network, so you can purchase it from us". That was my official answer given to me from them. We tried two different technicians, managers, etc, and they downright refused.
I'm over this crap with them, spent my entire lunch hour doing this, dealing with getting the device after it wasn't able to be delivered to my address, multiple trips to the local fedex office.. The second I can cancel my account with them, I'm out.
If you have Verizon and want to order one of these, you'll have to order their blue piece of crap (I wanted the white version) and the only phone on for any of the networks that wont work elsewhere.
Mario
Click to expand...
Click to collapse
well, there are many many many people using a google play store version n6 on verizon, without issue. i suggest you talk to reps in a different store.

desantim said:
So I had my Nexus 6 delivered today, the open version ordered from Google. Went in to Verizon to have them switch over my sim (I had a larger sim with my LG G3, so had to get a smaller sim), and after 45 minutes of back and forth, they refused to put the device on their network because as they say "We have a Nexus 6 device already on our network, so you can purchase it from us". That was my official answer given to me from them. We tried two different technicians, managers, etc, and they downright refused.
I'm over this crap with them, spent my entire lunch hour doing this, dealing with getting the device after it wasn't able to be delivered to my address, multiple trips to the local fedex office.. The second I can cancel my account with them, I'm out.
If you have Verizon and want to order one of these, you'll have to order their blue piece of crap (I wanted the white version) and the only phone on for any of the networks that wont work elsewhere.
Mario
Click to expand...
Click to collapse
You can get it working. Read this thread. http://forum.xda-developers.com/nexus-6/general/how-to-verizon-nano-sim-nexus-6-t2944308
My personal experience here: http://forum.xda-developers.com/showpost.php?p=57564205&postcount=99

I guess things are hit or miss at Verizon. When the store couldn't help me I had them call Technical Support, tech support assigned a nano sim from the store to a dummy IMEI number and activated it on my account. Took them 10 minutes to do what the store couldn't figure out in an hour. They have dummy IMEI's, just have to reach someone that knows what they are doing...

desantim said:
So I had my Nexus 6 delivered today, the open version ordered from Google. Went in to Verizon to have them switch over my sim (I had a larger sim with my LG G3, so had to get a smaller sim), and after 45 minutes of back and forth, they refused to put the device on their network because as they say "We have a Nexus 6 device already on our network, so you can purchase it from us". That was my official answer given to me from them. We tried two different technicians, managers, etc, and they downright refused.
I'm over this crap with them, spent my entire lunch hour doing this, dealing with getting the device after it wasn't able to be delivered to my address, multiple trips to the local fedex office.. The second I can cancel my account with them, I'm out.
If you have Verizon and want to order one of these, you'll have to order their blue piece of crap (I wanted the white version) and the only phone on for any of the networks that wont work elsewhere.
Mario
Click to expand...
Click to collapse
there are a gazillion post on this topic. You can cut down your G3's SIM card and use it - SIM cutters are cheap on Amazon.
Or you can order a nano SIM card from Verizon - you can tell them you are buying a used S6 and they will mail you one. Then when it arrives, all you need is the IMEI of a Verizon Android device that takes a nano SIM card and you can have a chat rep activate the nano SIM they send you using that IMEI. You can usually find someone who posted a picture of a box with an IMEI on it - Moto X will work as will S6, M8, M9, but not iPhones, those are different nano SIMs.
Or if you know anyone on Verizon who has an Android that uses a nano SIM card, you can suspend their line w/o billing temporarily to free up their phone to use it to activate the nano SIM on your line. Then when you have done that, you pop the nano SIM in your N6 and then they can put their SIM card back in their device and unsuspend their line.

I always have two Verizon sim cards stored in case the next phone I get uses a different sim card size. They're easy to get by contacting a VZW rep or ordering one online from some seller for cheap. Activating them through chat is easy. You can also activate it yourself by switching your device through My Verizon, but since the Google Play version isn't a Verizon IMEI, that option won't work. I avoid having to go deal with VZW reps in person
Sent from my GS6

Just cut that sim - win!

JulesJam said:
there are a gazillion post on this topic. You can cut down your G3's SIM card and use it - SIM cutters are cheap on Amazon.
Or you can order a nano SIM card from Verizon - you can tell them you are buying a used S6 and they will mail you one. Then when it arrives, all you need is the IMEI of a Verizon Android device that takes a nano SIM card and you can have a chat rep activate the nano SIM they send you using that IMEI. You can usually find someone who posted a picture of a box with an IMEI on it - Moto X will work as will S6, M8, M9, but not iPhones, those are different nano SIMs.
Or if you know anyone on Verizon who has an Android that uses a nano SIM card, you can suspend their line w/o billing temporarily to free up their phone to use it to activate the nano SIM on your line. Then when you have done that, you pop the nano SIM in your N6 and then they can put their SIM card back in their device and unsuspend their line.
Click to expand...
Click to collapse
I'd have to second this. I had a 2014 Moto X and just swapped the SIM with no issues. However, I think they easiest thing for you to do would be to order a cheap SIM cutter. Amazon.com - Aerb SIM Cutter

You could have saved yourself time and frustration by simply reading one of the dozens of threads that already explain this very issue. Nice to have another Verizon thread though /s

akellar said:
You could have saved yourself time and frustration by simply reading one of the dozens of threads that already explain this very issue. Nice to have another Verizon thread though /s
Click to expand...
Click to collapse
Equally as helpful your response I presume, original as it may be But I appreciate your input all the same being that it's a public forum and all.

Yes you can cut the micro sim to nano sim as many people here said, but if i was you i cut verizon first for that kind of service. dont' know about other carriers, but with ATT the last few months i can just drop in their store and changed sim 3 times (2 for me and one for my brother) as i changed phone from iphone to inew v8 to oneplus and last week to nexus. Never has a problem and no charge. In and out in about 15 min for them to activate the imei in their system with new sim

I have sprint. I went into a sprint store with a n6 I ordered from Motorola directly. They got a nano Sim, activated my device and didn't even charge me a penny. I had Verizon but canceled both lines I had with them because of customer service. I broke contracts on both lines.

desantim said:
Equally as helpful your response I presume, original as it may be But I appreciate your input all the same being that it's a public forum and all.
Click to expand...
Click to collapse
I am not helping out the snarky other member who annoyed you, but you DID break rule #1 of XDA (and no, it's not "don't talk about xda" lol)
http://forum.xda-developers.com/announcement.php?a=81
1. Search before posting.
Use one of our search functions before posting or creating a new thread. Whether you have a question or just something new to share, it's very likely that someone has already asked that question or shared that news.
Click to expand...
Click to collapse

The easiest thing to do when a Sim card is too big is.....? That's right, cut it. I did that with many phones. Had the note 4 and wanted to switch to a white 64gb nexus 6 from the play store and just popped in the Sim from my Note 4 and it worked without having to do anything. Yes on the my Verizon mobile app it says "non Verizon device" and that alters my life in exactly zero ways.

desantim said:
So I had my Nexus 6 delivered today, the open version ordered from Google. Went in to Verizon to have them switch over my sim (I had a larger sim with my LG G3, so had to get a smaller sim), and after 45 minutes of back and forth, they refused to put the device on their network because as they say "We have a Nexus 6 device already on our network, so you can purchase it from us". That was my official answer given to me from them. We tried two different technicians, managers, etc, and they downright refused.
I'm over this crap with them, spent my entire lunch hour doing this, dealing with getting the device after it wasn't able to be delivered to my address, multiple trips to the local fedex office.. The second I can cancel my account with them, I'm out.
If you have Verizon and want to order one of these, you'll have to order their blue piece of crap (I wanted the white version) and the only phone on for any of the networks that wont work elsewhere.
Mario
Click to expand...
Click to collapse
Going in to a store to have them change out your sim card is a waste of time. Even if you happen to have a sane service provider who won't give you a hard time. Why? Because it is a waste of time. If you don't have a drywall knife (some call them "box cutters" or "utility knives"), go to home depot and buy one, then trim the plastic off from around the contact pad until it fits the phone. (note: take off multiple THIN slices so you don't stress the chip).

Nickchapstick said:
The easiest thing to do when a Sim card is too big is.....? That's right, cut it. I did that with many phones. Had the note 4 and wanted to switch to a white 64gb nexus 6 from the play store and just popped in the Sim from my Note 4 and it worked without having to do anything. Yes on the my Verizon mobile app it says "non Verizon device" and that alters my life in exactly zero ways.
Click to expand...
Click to collapse
This. And an everyday, household scissors works just fine.
It's all just an illusion

Issues activating MXPE 2015 on Sprint?

I'm reading about issues with Sprint activation on phones purchased from Amazon and Best Buy. Is this everyone, or just a percentage of those MXPE owners?
Who has successfully activated on Sprint AND received the proper SIM from them? If you did, exactly how did you do it?
Who has not been able to activate?
Thank you!

I was able to activate on sprint. They had to leave off the last number in the IMEI to get their system to accept. Then they added a SIM card and everything was good to go. I don't know the details of what SIM card they had to use. My phone came from Amazon.
Sent from my XT1575 using Tapatalk

They couldn't activate me

This is the SIM that we need:
SIMGLW446C
Sku - CZ2144LWC
UPC: 019962040146
Confirmed via:
https://www.reddit.com/r/MotoX/comments/3kpbl1/how_i_set_up_my_moto_x_pure_on_sprint/

Just got off the phone with Sprint. I gave them the sku for the sim above and was told it is a worldwide sim and wouldn't work domestically (USA). She suggested a different domestic sim, had her send me both.
Sent from my kangaroo powered Inverted ViperONE using Tapatalk 2

here is a pic of the sim ...
Here in Augusta a very knowledgeable rep gave me this for free.
But I ordered from moto so the 15th it is for me.
She also said that once more Moto X's were activated the easier the process would be.
In essence Sprint learns by trial and error..
Oh and sprints sim card seem to be device specific.Unlike Verizon and others.
I was thinking cut my Note 3 sim to Nano size and Vaaaala...
But she said that would not have worked. ..
I got a 128 gb sd and clear case and glass shield waiting..
Now if I can just wait it out...lol

Here is an excellent thread for us sprint users...
http://s4gru.com/index.php?/topic/7063-moto-x-2015-pure-edition/page-18

ttkyles said:
here is a pic of the sim ...
Here in Augusta a very knowledgeable rep gave me this for free.
But I ordered from moto so the 15th it is for me.
She also said that once more Moto X's were activated the easier the process would be.
In essence Sprint learns by trial and error..
Oh and sprints sim card seem to be device specific.Unlike Verizon and others.
I was thinking cut my Note 3 sim to Nano size and Vaaaala...
But she said that would not have worked. ..
I got a 128 gb sd and clear case and glass shield waiting..
Now if I can just wait it out...lol
Click to expand...
Click to collapse
Interesting. In anticipation of getting my MXPE from Amazon tomorrow, I went into a Sprint store in Aliso Viejo last week and inquired about activation. The rep told me that I could not just take the SIM out of my Moto X 2013 because it doesn't work with SPARK and the new MXPE does, so it takes a different SIM. He was about to just give me the SIM when his coworker said that I had to have the phone in hand before they would give me the SIM.
That said, I'm just trying to get my ducks in a row for tomorrow morning when I open my phone. I would like to not have any surprise issues. I'm thinking I'll try to activate it myself online using the leave the last number off the imei technique and then head over to a Sprint store for the SIM. Anyone have any thoughts on that strategy?

It's amazing how I hear stories about various sprint stores. I mean you can drive 10 miles and get a totally different experience with customer service reps.
Some are geeks and know exactly what your talking about ,then others don't have a clue.
I find that getting familiar with a sharp rep at a store is invaluable. I mean I go to the same rep,who roots ,knows about xda,and if I do surprise her with something,she quickly researches to give a solid answer.
Same thing with phone support,I've practically hung up on some ,called back to another with better knowledge.
You would think cell phone providers would train their staff or at least one advance rep to talk the xda/geek talk that the average customer would not mention.

As someone posted in another thread, Sprint just put up a support page for the Moto X Pure 2015.
http://support.sprint.com/support/device/Motorola/Moto_X_Pure_Edition-dvc9560009prd

Glad someone posted the sim type. They have sent me three all being the wrong ones. If the one on Friday is not that one I'll request that skew.

Just got back from sprint store. Had a screenshot of the playbook document which I showed to them, also mentioned to leave out the last digit of the IMEI and it activated no problem.
Sent from my XT1575 using XDA Free mobile app

US Cellular...

Anyone else out there unfortunate enough to be on US Cellular? Yes, I pre-ordered assuming that it would work on US Cellular, and I've seen a couple of articles mentioning that it will work, but haven't seen any hard evidence that it's supported. If it has the bands to support it... it'll work, right? They'll be able to activate it?
Has anyone else pre-ordered that's on US Cellular?

I feel so alone

If US cellular can give you a nano SIM it should work in theory.
Why not just call them and find out? That's the obvious answer.

it has the required bands no doubt. I went into a US Cellular store though and they said even though it is unlocked they may not be able to activate it or give you a sim if the IME isn't in their database. In other words, they are trying to say if they don't directly sell the phone themselves they probably won't care about making it work for you. For this reason I am holding off myself and waiting to see how it shakes out - I'll let someone else be the guinea pig on US Cellular. They do offer Nexus 6, so I am hopeful.

i went in again to a store again tonight (franchise, not corporate) and asked about getting this device to work. they said not unless they decide to sell it. Contacting corporate now...

Can you switch to a different carrier?

[hfm] said:
Can you switch to a different carrier?
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In this case the Nexus was to be my work phone, which is not switchable to another carrier since that what the company uses.
About a month ago my old work phone (Note 4) flew off my motorcycle while on the freeway. Come to find out employer had no insurance on it. Was not thrilled to find that out after the fact.
So been without work phone since, and my contract isn't up until next Oct.
My personal is my Note 5 on Sprint. I tried to get US cell to try and make my sprint Note 3 work, but they will not take ANYTHING from another carrier except Verizon Iphones.

bds369 said:
i went in again to a store again tonight (franchise, not corporate) and asked about getting this device to work. they said not unless they decide to sell it. Contacting corporate now...
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Interesting you say this. I chatted with Google Support and they claim that it will, in fact, work on the US Cellular network.

Oh its not a technical issue at all. Its political. US cellular wont put the device in their database of IMEs and thus wont provison a sim card. They want you to get a device from them so its locked to them. Its totally able to be used technically, its just bad policy. If you see anything official stating otherwise from US cellular id be ever so interested in seeing it.

Get a new carrier.
No but really, that is really unfortunate. Sounds like something Verizon would do, lol.

Maybe just figure out which phones they have are similar in bands and features. Say you have that one. It should just work.

USCC will activate it. Many of us have already ordered them and USCC reps have said that once it is in our hands they will activate it without issue.

Tried and wouldn't work
Do you have a number of someone I can contact? I tried today and they said I couldn't activate it...

Call them and tell them it's a 5X. Give them your MEID and stuff and you're good to go. They'll activate it as a 5X.

There are a few of us that already activated on USC. As stated before when you call tell them its the 5X and they will activate.
Sent from my Nexus 6P using Tapatalk

sim
Yep, I did this on VZW when I 1st got the Nexus 6 of last year, before Verizon sold it. I popped in the sim for the Nexus 6 and it worked right away. As long as you have a sim card that fits, you don't even need to tell them what you have. In this case, like mentioned, tell them that you have a Nexus 5x and they will send you a sim!!!!!

Help! Sprint with pre-owned(Project Fi) Nexus 6p?

Apologies if this is the wrong place to post this, but wasnt sure where else to go. I use Project Fi. I had two 6p's. One for myself, one for my ex. Or it was supposed to be for my ex. But, well shes my ex, so no phone for her.
I decided to sell the extra 6p. The only time it had been 'activated' was to test it out of the box(I know its technically new but I've had two other instances where my 'new' phone arrived malfunctioning. If I was going to sell it I wanted to ensure it worked). So, tested it, removed/deactivated it from my Fi account, all is well.
I sold to a guy today, who is on Sprint. He currently has a Nexus 6(not the 6p). He took it home, all went well except when he popped his SIM in he couldnt get it to activate. My first guess(after researching and seeing online that with Sprint, while the 6 and 6p both use nano sims, they are technically a different part #, and as such, wont work work with the other). However, he called Sprint, and the rep told him that "it was used as a prepaid phone so therefore cannot be activated". WHAT?
I'm not the messiah when it comes to smartphones but I've owned probably 30 over the years, and been on every carrier but Verizon- I've NEVER heard of this. Its the SAME phone! There is no "different 6p" for prepaid, as opposed to contract phones.
Has ANYONE heard of this before? I honestly think she didnt know what she's talking about but, I've been wrong before. I'm just trying to figure this out before we have to reverse the sale tomorrow over something I dont believe is accurate. My gut tells me its more likely the SIM, but, I wanted to come here where the experts reside.
Thank you!

otownmarine said:
Apologies if this is the wrong place to post this, but wasnt sure where else to go. I use Project Fi. I had two 6p's. One for myself, one for my ex. Or it was supposed to be for my ex. But, well shes my ex, so no phone for her.
I decided to sell the extra 6p. The only time it had been 'activated' was to test it out of the box(I know its technically new but I've had two other instances where my 'new' phone arrived malfunctioning. If I was going to sell it I wanted to ensure it worked). So, tested it, removed/deactivated it from my Fi account, all is well.
I sold to a guy today, who is on Sprint. He currently has a Nexus 6(not the 6p). He took it home, all went well except when he popped his SIM in he couldnt get it to activate. My first guess(after researching and seeing online that with Sprint, while the 6 and 6p both use nano sims, they are technically a different part #, and as such, wont work work with the other). However, he called Sprint, and the rep told him that "it was used as a prepaid phone so therefore cannot be activated". WHAT?
I'm not the messiah when it comes to smartphones but I've owned probably 30 over the years, and been on every carrier but Verizon- I've NEVER heard of this. Its the SAME phone! There is no "different 6p" for prepaid, as opposed to contract phones.
Has ANYONE heard of this before? I honestly think she didnt know what she's talking about but, I've been wrong before. I'm just trying to figure this out before we have to reverse the sale tomorrow over something I dont believe is accurate. My gut tells me its more likely the SIM, but, I wanted to come here where the experts reside.
Thank you!
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When the unlocked phone was deactivated through Project Fi, Sprint removed the MEID from their inventory. It will need to be added back by Sprint advanced tech support. Seems like quite a bad system of handling this.
Have a look at this thread - https://community.sprint.com/baw/thread/226214?start=15&tstart=0

hawkswind1 said:
When the unlocked phone was deactivated through Project Fi, Sprint removed the MEID from their inventory. It will need to be added back by Sprint advanced tech support. Seems like quite a bad system of handling this.
Have a look at this thread - https://community.sprint.com/baw/thread/226214?start=15&tstart=0
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Just went through this myself. Bought a previously owned 6p which was actived on project fi. I am on the old sero plan still. My first attempt at activating the 6p was via the chat with sprint. They had said I coudn't activate new phones on my sero account because it wasn't being offered anymore and being deprecated.
Long story short, a call into Sprint made the difference. I did get a fresh SIM prior to activating. Sometimes it takes a few calls into sprint to get what needs to be done. They needed the imei number found in the phones settings menu>About phone>Status>IMEI information to do as hawkswind1 mentioned in the reply above.
Keep on sprint and call back.

hawkswind1 said:
When the unlocked phone was deactivated through Project Fi, Sprint removed the MEID from their inventory. It will need to be added back by Sprint advanced tech support. Seems like quite a bad system of handling this.
Have a look at this thread - https://community.sprint.com/baw/thread/226214?start=15&tstart=0
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Click to collapse
Bad system is a HUGE understatement. That being said, thank you! I'll ask him to try that. Hopefully it works.