Database Users

Trouble transferring from AT&T?

Got my Evo this morning at 7am, and my number was transferred from AT&T ~35 minutes later. Everything works, but I can't receive messages from anyone on AT&T. I only get messages from friends on Sprint.. I'm assuming I'll have to call AT&T to get that resolved? Anyone else have this problem?
Other than that, everything else is working great. I love this phone! The wait to get it sucked, but it was well worth it..

xviiivx said:
Got my Evo this morning at 7am, and my number was transferred from AT&T ~35 minutes later. Everything works, but I can't receive messages from anyone on AT&T. I only get messages from friends on Sprint.. I'm assuming I'll have to call AT&T to get that resolved? Anyone else have this problem?
Other than that, everything else is working great. I love this phone! The wait to get it sucked, but it was well worth it..
Click to expand...
Click to collapse
I will be going through that same exact process after work so... tag for later.

Porting is a process that is rarely instant. Especially on the morning of such a major launch, plus the beginning of the weekend... I'd say to give it a few hours, though it CAN take up to a full day to provision properly. You'll get up and running soon~

Please make sure your At&t phone stays powered off until you can send/receive sms/mms from that carrier. You really don't have to leave it off for 24 hours. The intercarrier has gotten quite a bit faster that what it use to be!

Porting is always a process. Much less during a huge launch. Give it a little time and keep the old AT&T phone off.
Worse case get your msl and enter ##MSL CODE# this will bring up a menu where you can make sure that your new phone number is correctly placed in both those fields. If not you can save the correct number and reboot. Sometimes the phone provisions properly sometimes it will not.

Xenithflare said:
Porting is a process that is rarely instant. Especially on the morning of such a major launch, plus the beginning of the weekend... I'd say to give it a few hours, though it CAN take up to a full day to provision properly. You'll get up and running soon~
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Click to collapse
You're probably right. I was actually surprised to see the number transferred so fast.. just figured it was all done at that point. I went ahead and sent Sprint CS an email just to see what they say about it. I'll post an update with resolution (if any) when it starts working..

Just wanted to update that I'm finally receiving texts from AT&T phones. I did have my old phone powered on this morning, so that might have been what caused the delay.

Turn off the phone then back on and go to.the system update menu and update profile. The porting can get hung up so update the profile and you should be good. Also sometimes the first call might say dial a correct area code even though its right. Dial out again and you will be okay after that
.

xviiivx said:
Got my Evo this morning at 7am, and my number was transferred from AT&T ~35 minutes later. Everything works, but I can't receive messages from anyone on AT&T. I only get messages from friends on Sprint.. I'm assuming I'll have to call AT&T to get that resolved? Anyone else have this problem?
Other than that, everything else is working great. I love this phone! The wait to get it sucked, but it was well worth it..
Click to expand...
Click to collapse
I had to make a phone call on my phone for it to complete the activation process. It worked fine after that.

I transferred over from AT&T at around 3PM and I'm still stuck without a working line.

AT&T makes it as hard as possible to switch so people won't leave...jk

Xenithflare said:
Porting is a process that is rarely instant. Especially on the morning of such a major launch, plus the beginning of the weekend... I'd say to give it a few hours, though it CAN take up to a full day to provision properly. You'll get up and running soon~
Click to expand...
Click to collapse
This is true. However, I ported at approximately 10:30AM PST from AT&T and my port was INSTANT.

I was in RS for 5 hours trying to port 2 numbers from AT&T on Friday. I sure as hell wasn't going to let them turn me away. I ordered pizza for everyone at the store and we watched ESPN while I was there.
My numbers are ported although my GF is nagging me about not being able to send mms to at&t subscribers.

gqstatus0685 said:
I was in RS for 5 hours trying to port 2 numbers from AT&T on Friday. I sure as hell wasn't going to let them turn me away. I ordered pizza for everyone at the store and we watched ESPN while I was there.
My numbers are ported although my GF is nagging me about not being able to send mms to at&t subscribers.
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Click to collapse
XD I feel your pain. I apologize for the long wait, since you were either suffering from the Sprint activation tool lagging nonstop, or employees not knowing what they were doing... Or both

gqstatus0685 said:
My numbers are ported although my GF is nagging me about not being able to send mms to at&t subscribers.
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Click to collapse
Wait, are you saying that you won't ever be able to send MMS to AT&T numbers? Or that it takes a while for it to work?

MMS works on my line but not on her line. Correction: She's having issues sending MMS to her mom on VZW.
RS employees didn't know what they were doing and super lag on Sprints systems. I don't blame them I blame Sprint for not properly training them. I think mines works fine I have no hiccups.

gqstatus0685 said:
MMS works on my line but not on her line. Correction: She's having issues sending MMS to her mom on VZW.
RS employees didn't know what they were doing and super lag on Sprints systems. I don't blame them I blame Sprint for not properly training them. I think mines works fine I have no hiccups.
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Click to collapse
MMS will start working soon, and if it doesn't, a profile update or a call to Sprint will clear it right up.
I wouldn't blame Sprint for not training our employees, per se. There are a lot of factors involved. Were they new? We had to have one of our new employees in my store just to have a body present, and it makes work insanely hard having to watch over and correct him every three seconds. Does that store regularly sell phones? I've seen stores in lacking wireless markets simply not remember how to activate phones. If you don't have lots of practice, you forget. Were they just working there for a job? I can name off tons of RS employees who don't have any business working in our industry, who are only here for the job. Lots of fresh-outta-high-school kids, mainly. One of my pet peeves

I used to work for RS back in high school and I should have went to the same store I worked at the reserve the phones. That store gets a lot of traffic and I used to sell like 50-60 phones a month.
The guys didn't know what they were doing and basically had to hold a piece of paper with instructions in their hands while doing the whole process. I'm very patience so I didn't care since everyone has to learn eventually.

If your last name.....

.....is Nelson or you have phone insurance, you might want to read this post.
(Let me preface this by saying I'm a Sprint Premier customer the hard way, 10+ years of service.)
I had to have my phone replaced through the ins. plan via Sprint through Asurion. Their website *specifically* says that if you submit your claim before 11pm, you'd have your phone the next day. Cool, I paid my $100 ded. and submitted it @ 948pm CST. Thurs. rolls around, and still no phone, no email about a tracking number, nothing. So I called and was advised the phone was shipped, and that if I checked back a little later, I'd have a tracking number in my email. True to the reps word, that happened. The phone arrived this morning around 930. It was a BRAND NEW PHONE (2.2) b/c there aren't any refurb'ed EVOs. Heck yeah! So I called and had it activated, and the guy kept calling me by the wrong last name. I didn't think anything of it, I had a BRAND NEW EVO. I made a test call, it went through, and I was on my way.
Fast forward to around 400 this afternoon. My boy told me he called and the phone went straight to voice mail, so he left me a message. Eh? No message notification, no nothing. I called it from my work phone....same thing. I tried to access v/m, and I was unable to, as it kept trying set up v/m, repeatedly. I start flipping through the phone settings trying to figure out what was up. And then I came to the "phone info" screen....and the phone number listed wasn't my phone number, and the "@sprintpcs.com" address wasn't mine either! The last name, Nelson, was the same one the rep kept calling me earlier.
Now, the gist of this is that I can call out on this account (his number appears on the caller id), and I can text out, but I can't receive incoming calls or texts. So I can call anyone, anywhere. On someone else's account.
I called up Sprint to let them know they activated this phone on the wrong account. The rep I spoke to, Kim, couldn't understand what was going on. It took me a good 5 mins before she finally caught on. She forwarded me to tech support to talk to another lady named Kim. She wanted me to do a factory reset, which I did, and reboot, which I did. Checked the info, it was the same. She was stumped, said it was up to Asurion to rectify, so she had a conference call with them. The rep said that they would have to send me another phone. I asked if it would arrive the next day, and he said it wouldn't arrive until *Monday*. Uh, no, that isn't reasonable. I asked to speak to a supervisor, so he transferred me. She said the same thing. I was furious. I asked her how this happened. Get this: the lady told me that it was because HTC ran out of serial numbers and this serial number is the same as Mr. Nelson's EVO, which is active. W.T.H. Do you *seriously* expect me to believe that garbage? Yup, she sure did. Well, I surmised, they're going to re-serial this phone and use it, so my thought process is that I can have them use the serial and ESN from my old phone and transfer it to my *new* phone. She said that I would have to call Sprint to ask that. I'm glad I got transferred to the phone survey after the call, b/c I let them know under *no* uncertain terms how upset I was.
I called Sprint again. The rep listened as I started by the beginning, explaining the whole "port my old serial/ESN to the new phone" so I didn't have to use some stranger's account and I could get phone calls this weekend. She transferred me to her supervisor, Clark. Clark listened intently, and rotated between asking me questions and putting me on hold. He finally came back and said, "So, you want me to turn off your phone number." *sigh*. I again explained that, HELLO, I AM RUNNING UP SOMEONE ELSE'S ACCOUNT. So then I got transferred to a MANAGER (guy sounded like he was on the NE coast). So I went through my situation AGAIN. He said, "Can you call me on a demo number so I can see what number shows?" As I had already done this with my g/f, I told him, it's the other guys phone number. He said okay, that he would notate his account so that they would STOP HIS STATEMENT FROM COMING TO HIM so they could sanitize it of my calls.
So, the long and the short of it is:
1) I won't have a fully working phone until Monday
2) No one did a [email protected] thing to help me get a phone before the weekend
3) I have an outbound-only clone of some strange guy's phone, and can make calls and send texts from this phone and no one cares enough about it to stop me or to notify this man.
4) Oh, and one of the myriad of people I spoke to told me that I couldn't go into the store and pick up another phone. I guess no one thought about letting me pick up a phone there and sending my "on the way" phone to the store to replace the one I picked up.
So, if your last name is Nelson and you have an 815 area code EVO, chances are I'm making calls on your account. I'm trying not to use it, but I'm kinda stuck. Sorry.
Yay.

Wow man, quite a story. Lol.
Sent from my HERO200 using XDA App

lol thats crazy.
I seriously doubt HTC ran out of serials.

Well damn.....
Sent from my HTC Evo

Sprint's customer service sucks... No credit, no nothing? Damn... They have great prices, but tmo trumps all the carriers with their customer service imho. SMH...

looneylu said:
Sprint's customer service sucks... No credit, no nothing? Damn... They have great prices, but tmo trumps all the carriers with their customer service imho. SMH...
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Click to collapse
Agreed! I plan on going back to T-mo after my 2 year EVO contract is up.

U should make some international calls, load up the account and have sprint to suck it up.
Sent from my PC36100 using XDA App

Hahah. What fing idiots. I love how no one cares anymore - at the least they should have come up with a semi-believable story for you, and made sure the guy's account that you're on isn't totally screwed over.
Spring has great prices, but you pay for it when it comes to 3g service, dropped calls, and CS!

815 is northern mchenry county illinois, thats out by me, poor fellow. guess thats asurion for you though.
you could always try to *cough*cdmaworkshopit*cough*

Sprint reps are idiots. I get annoyed having to call in because I know I'll bee in for it.
Sent while sitting on the toilet.

haha, I love sprint. *rolls eyes*. I have been with them for roughly 6 years now, so I know all about that "Customer Service".

Are these people randomly plucked from the streets? Hey ill go be a cs! If I feel like being an idiot one day, ill get away with it. Lol
Sent from my Evo

Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..

latoso said:
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
Click to expand...
Click to collapse
lol Of course you wouldn't expect Sprint to give out working phones, what a ridiculous idea. It's all the fault of people who root their phones.

HEY!!!!!!!!!! I'm Mr Nelson!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just KIDDING!!!!!!!!!!!
Wow sounds just like something that would happen to me.

latoso said:
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
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Click to collapse
Fool. I had to call in my phone b/c it was lost/stolen, not b/c it was rooted.
And it has nothing to do with the new phone being rooted. As I stated in my first post, IT IS A BRAND NEW PHONE.
BTW, Mozilla has a built in spell-checker.

campchi said:
U should make some international calls, load up the account and have sprint to suck it up.
Sent from my PC36100 using XDA App
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Click to collapse
This
Sent from my PC36100 using XDA App

Dude....that's poopy. Thankfully, I've never had this issue and for me Sprint is always nice and resolves my issues quickly. Sounds like you got dealt a bad hand that day bro.

im not saying you rooted the phone for someone else info to be in the phone has to be activated. Just look at my brothwr in law got his phone on thursday tryed to rooted didnt work he got another one today and the phone he return is new where you think that phone is goin to. Asurion.

Rooting does not break a phone. And I would have asked for the manager's boss. It was their fault. They should have arranged a store pick up or overnight you one. A dishonest person could run up a huge phone bill for that guy to pay. I am sorry this happened. Hopefully everything is worked out.
Sent from my iPhone with the bigger Gee Bees.

[Q] just switched from Iphone 4 to S4 and now no texts from Iphones

Folks, I just switched from Iphone 4 to a Galaxy S4 and now i'm not getting any texts from Iphone users, I can send to them but when they try to reply or just send me one it says "Not Delivered", I've played with the Imessage settings some in my Iphone but obviously i'm not doing something correctly, can anyone help me out here?

I think you need to login to Apple and de-register your phone
This will "inform" iMessage to send message as SMS and not iMessage

Exactly what he said ^
Sent from my SGH-T999 using xda premium

Turn off iMessaging entirely. I just swapped from iphone to gs4 on saturday. I made the same error and missed messages until I shut it off. Any friends that don't have your number and only use imessaging will need to put your number in.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

do as suggested and also factory reset your iphone. had to do all that to my wife's in order for her android to begin receiving texts. what a pain in the a$$...

folks I will do as you have instructed me and see how it goes, thanks again for everything.

rockey95 said:
folks I will do as you have instructed me and see how it goes, thanks again for everything.
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Click to collapse
keep us posted. a lot of good people on here willing to help. cheers.

I had this problem when I switched from an iPhone. Reading through the post here I see that they have answered your questions. You do have to turn off iMessage on the iPhone, and if you have an iPad, you gotta disable that number on the iPad as well. If you don't have either of the devices anymore and they have been reset, then iMessage on the iPhone should automatically switch to SMS instead of iMessage. Hope this helps.

I have not had a chance to do much the last few days but just quickly I tried turning Imessage off and then inserting the LTE Sim into the Galaxy S4, I have not reset my iphone though, I sent my coworker a message and he got it, he tried replying it said "not delivered", then he initiated a new message, not replying from one I had sent him, and he sent me a picture and it actually came thru, also I sent my wife a message to her Iphone and she is not able to reply nor initiate a new message to send to me. That is so strange, tomorrow afternoon I am going all out and will factory reset my iphone and see if that seems to help. By the way I signed out of my Apple ID and also disabled Imessage and this is all still going on.
will report later tomorrow if it helps factory resetting iphone.
Thanks again for all the replys.

F**king apple.

Folks, since I love gadgets I just purchased a week old HTC One and of course its doing the same thing by not getting texts from Iphones. I've signed out of my apple account and turned of Imessage and still the same things happen. Does it matter that i'm using Straight Talk even though I have the newest ATT LTE sim card?
Thanks

I don't know if this is the solution or not but I have finally gotten texts from iPhone users, on my wife's iPhone I went under Settings, messages and then turn on Send As SMS, this has worked for 3 folks with iPhones texting me tonight.
One more question , does the HTC One need to be rooted or unlocked in order to send pictures? I tried sending one a little while ago and it did not go.

rockey95 said:
Folks, since I love gadgets I just purchased a week old HTC One and of course its doing the same thing by not getting texts from Iphones. I've signed out of my apple account and turned of Imessage and still the same things happen. Does it matter that i'm using Straight Talk even though I have the newest ATT LTE sim card?
Thanks
Click to expand...
Click to collapse
I went to the Apple store today and asked about your issue (had to go there for a warranty swap for an iPad and remembered your question). They told me you could call Apple at (forgot number) and they can disable it for you. That seems easy enough doesn't it? If you try it and it works please let me know!

rockey95 said:
I don't know if this is the solution or not but I have finally gotten texts from iPhone users, on my wife's iPhone I went under Settings, messages and then turn on Send As SMS, this has worked for 3 folks with iPhones texting me tonight.
One more question , does the HTC One need to be rooted or unlocked in order to send pictures? I tried sending one a little while ago and it did not go.
Click to expand...
Click to collapse
No need to root to send pictures/mms just set your carrier APN settings correctly in settings and voila!
Sent from my SGH-T999 using xda premium

[Q] Switched from iOS...iMessage still active or something?

I am on Verizon, and am running CM11...I just switched on Friday, and am running in to a problem where no one with an iPhone's (75% of the people I know) texts come through to me. I deactivated my phone number from the iMessage/iCloud/whatever servers, and now the messages don't even go to my old iPhone. I'm assuming the problem is that I forgot to turn iMessage off before activating my G2.
Apple said it would take about 24 hours (?) for the change to go through...so just in case this may have something to do with my G2, or CM11, or something unrelated...I figured I'd ask here...because it should be working by now.

Yay apple, my brother just went through this. Go to a vzw store. Have them activate an iPhone for you, disable all that i cloud crap, then reactivate your REAL phone and you'll be good to go... Way easier than option b which is via apples + verizons customer service. This will work.
-VZW LG G2 VS980

amsage3 said:
I am on Verizon, and am running CM11...I just switched on Friday, and am running in to a problem where no one with an iPhone's (75% of the people I know) texts come through to me. I deactivated my phone number from the iMessage/iCloud/whatever servers, and now the messages don't even go to my old iPhone. I'm assuming the problem is that I forgot to turn iMessage off before activating my G2.
Apple said it would take about 24 hours (?) for the change to go through...so just in case this may have something to do with my G2, or CM11, or something unrelated...I figured I'd ask here...because it should be working by now.
Click to expand...
Click to collapse
Ugh. I had this same problem. I was using my iPhone as an iPod after I got my galaxy S3 and all of my texts from iPhone users would spam the iPhone every time I got near Wi-Fi. It was horrendous. I was able to fix it by disabling iCloud on the iPhone and the Apple website in my account settings.
Hope this helps, in case you've already wiped or sold the iPhone, you can (or at least, you could a year ago) turn off iCloud on the Apple site.
EDIT: it's probably important to note that I'm on at&t right now so all i had to do to use the iPhone is put any at&t SIM in it.
Sent from my SAMSUNG-SGH-I747 using XDA Premium 4 mobile app

annoyingduck said:
Yay apple, my brother just went through this. Go to a vzw store. Have them activate an iPhone for you, disable all that i cloud crap, then reactivate your REAL phone and you'll be good to go... Way easier than option b which is via apples + verizons customer service. This will work.
-VZW LG G2 VS980
Click to expand...
Click to collapse
Will this work even if I've already turned iCloud/iMessage/etc off? Here's the order I did things in:
1. Activated Android phone WITHOUT turning off iCloud/iMessage/etc.
2. Turned on iPhone at my home (connected to WiFi) to grab some information off of it - saw a dozen iMessages sent from all my people that use iOS
3. Turned off iMessage from the iPhone.
4. Called Apple customer service, had them disassociate my phone number from iCloud/iMessage/etc.
5. Issue was still occuring after the 24 hours Apple said it would take for their servers to propagate the change. Made this post.
6. Spoke with Verizon customer service. In-store, they said there was nothing I could do but wait and tell everyone I know with an iPhone to make sure to re-send failed iMessages as text messages. Over the phone, the rep put me on hold and did something to my line (wouldn't tell me what) that she stated should "fix" the issue, but that I still needed to tell everyone I knew that used an iPhone to delete me as a contact, delete our message threads, and re-enter me as a contact.
-----
At this point, iPhone users "texting" me worked about a quarter of the time. My wife could do it just fine, and didn't have to do any re-sending as a text. Others, however, were still having to do so, and in even more rare cases, some didn't even have the option...it would just send as iMessage and I'd never get the message.
Now, over a week later, the issue is still occuring. Annoyingduck (or anyone), do you think that if I activated an iPhone, enabled iMessage, and then disabled it and then deactivated the iPhone and reactivated the Android (like I should have done initially...they really should put a notice about that in the Quickstart guide!), it would clear the issue up? Do you think I would need to wait any period of time to let Apple's servers catchup? This just seems like such a massive oversight on Apple's part, which is making it really confusing.

amsage3 said:
Will this work even if I've already turned iCloud/iMessage/etc off? Here's the order I did things in:
1. Activated Android phone WITHOUT turning off iCloud/iMessage/etc.
2. Turned on iPhone at my home (connected to WiFi) to grab some information off of it - saw a dozen iMessages sent from all my people that use iOS
3. Turned off iMessage from the iPhone.
4. Called Apple customer service, had them disassociate my phone number from iCloud/iMessage/etc.
5. Issue was still occuring after the 24 hours Apple said it would take for their servers to propagate the change. Made this post.
6. Spoke with Verizon customer service. In-store, they said there was nothing I could do but wait and tell everyone I know with an iPhone to make sure to re-send failed iMessages as text messages. Over the phone, the rep put me on hold and did something to my line (wouldn't tell me what) that she stated should "fix" the issue, but that I still needed to tell everyone I knew that used an iPhone to delete me as a contact, delete our message threads, and re-enter me as a contact.
-----
At this point, iPhone users "texting" me worked about a quarter of the time. My wife could do it just fine, and didn't have to do any re-sending as a text. Others, however, were still having to do so, and in even more rare cases, some didn't even have the option...it would just send as iMessage and I'd never get the message.
Now, over a week later, the issue is still occuring. Annoyingduck (or anyone), do you think that if I activated an iPhone, enabled iMessage, and then disabled it and then deactivated the iPhone and reactivated the Android (like I should have done initially...they really should put a notice about that in the Quickstart guide!), it would clear the issue up? Do you think I would need to wait any period of time to let Apple's servers catchup? This just seems like such a massive oversight on Apple's part, which is making it really confusing.
Click to expand...
Click to collapse
Of you still have your iPhone, then yes do that and you can do it over the phone. Otherwise go into the store and MAKE them activate an iPhone for you so you can do it yourself while in the store. They must honor this. If they give you a hard time demand it and speak to a manager. That's what my brother had to do...
-VZW LG G2 VS980

annoyingduck said:
Of you still have your iPhone, then yes do that and you can do it over the phone. Otherwise go into the store and MAKE them activate an iPhone for you so you can do it yourself while in the store. They must honor this. If they give you a hard time demand it and speak to a manager. That's what my brother had to do...
-VZW LG G2 VS980
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Click to collapse
Thanks. I don't still have the same iPhone I was using, but I have an older one....safe to assume that would work if they would obviously have to use a completely different one at a Verizon store?

amsage3 said:
Thanks. I don't still have the same iPhone I was using, but I have an older one....safe to assume that would work if they would obviously have to use a completely different one at a Verizon store?
Click to expand...
Click to collapse
I'm no iPhone expert, but I assume if it's got a vzw Sim in it, there's no reason it won't work. Unless that text secure crap is only in the newer iPhones?
-VZW LG G2 VS980

annoyingduck said:
I'm no iPhone expert, but I assume if it's got a vzw Sim in it, there's no reason it won't work. Unless that text secure crap is only in the newer iPhones?
-VZW LG G2 VS980
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Click to collapse
I don't believe so. I don't think it has anything to do with security...it's just like data messaging, instead of SMS...like BBM on Blackberry. It's not even exclusive to iPhones...it's on iPods, iPads, etc. I had it on my 4S when it was still running iOS 6 over a year ago, and nothing ships with any older OS, so I should be fine on that front.

I wanted to keep it...

Once I got the phone setup and on the Sprint network I tried a test SMS to someone. They replied and the message came in. Then it repeated itself over and over indefinitely. I had someone else send me a SMS message but that message never came through. I received the last message that was sent once again.
Countless hours on the phone with Sprint escalated through tech support. Took it back to the store. They tried to "flash" it but could not. Swapped out for another Essential Ph-1 and it did the same thing.
I told them to keep it. It has caused enough stress in my life for years at this point.

Curious, there have been a few random issues (not just on Sprint) that have turned out to be APN related. Do you know if they checked the APN settings and verified they were correct for their network? I changed a couple settings on TMobile to match what their recommendation is on their website and I know a couple AT&T people have had to change a thing or two as well.

ack154 said:
Curious, there have been a few random issues (not just on Sprint) that have turned out to be APN related. Do you know if they checked the APN settings and verified they were correct for their network? I changed a couple settings on TMobile to match what their recommendation is on their website and I know a couple AT&T people have had to change a thing or two as well.
Click to expand...
Click to collapse
To be honest I do not know if they checked that and I did not know to check it.

So you only had the phone for a few hours? Your call but I think you may have jumped the gun.

spotmark said:
So you only had the phone for a few hours? Your call but I think you may have jumped the gun.
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I did not know what else to do. Guess I should have asked you guys first.

chasdw said:
I did not know what else to do. Guess I should have asked you guys first.
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No use crying over spilled milk. Enjoy whatever you went with.

This is entirely speculation, but it could be on either Sprint's side or the Messenger app itself. What you describe mirrors my experience with my unlocked Galaxy S8 and using the Messenger app. I switched that line over to the Essential phone it started working fine with text messages. If you try again in the future, try disabling the advanced SMS features (called RDS I think?).

CollinFX45 said:
This is entirely speculation, but it could be on either Sprint's side or the Messenger app itself. What you describe mirrors my experience with my unlocked Galaxy S8 and using the Messenger app. I switched that line over to the Essential phone it started working fine with text messages. If you try again in the future, try disabling the advanced SMS features (called RDS I think?).
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Thank you, appreciate the advice.

I work for sprint and this is an uncommon issue that has plagued the network for years. If your phone is not rooted, a simple profile update can fix this. One common issue we have seen with the essential phones bought through sprint is it not activating fully the first time. After the phone says it's activated still go through the settings, tap about, tap "OMADM updates" and click profile update. It was reprovision the phone correctly and reboot again. Sometimes it gets stuck on the last step. As long as the reception goes blank and then comes back with a LTE logo then you are done and can reboot the phone.
I know you already went with another phone but you could just as easily have the same issues on another phone. This comment is more for those who are looking for answers to your issue.

hellot1M said:
I work for sprint and this is an uncommon issue that has plagued the network for years. If your phone is not rooted, a simple profile update can fix this. One common issue we have seen with the essential phones bought through sprint is it not activating fully the first time. After the phone says it's activated still go through the settings, tap about, tap "OMADM updates" and click profile update. It was reprovision the phone correctly and reboot again. Sometimes it gets stuck on the last step. As long as the reception goes blank and then comes back with a LTE logo then you are done and can reboot the phone.
I know you already went with another phone but you could just as easily have the same issues on another phone. This comment is more for those who are looking for answers to your issue.
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Very much appreciate the reply. I have not gone with a different phone because I am not really interested in any others at this time.
I did try what you suggested on both of the essential phones. It did not work on either.
I will probably go back by the Sprint store tomorrow to see if they figured anything out.
I cannot be without a phone and I do not currently have time to troubleshoot one that is not working.
I will keep chugging along with my old phone for the time being.
Sent from my Nexus 6 using Tapatalk

To be clear, Sprint Technical Support is so close to useless you might as well ask your dog how to fix your phone. You'd get the same quality of information and save yourself some time to boot. This is not necessarily Sprint's fault. It's very likely that Essential isn't giving them enough information. For example, I was trying to get files transfered from my PC to my Essential Phone earlier today. All I got was an big empty nothing telling me "This Folder is Empty." Figured it was something very simple but I couldn't figure out what. Sprint's second level support told me to call HP (computer OEM). Came onto this forum and somebody mentioned "just change the setting in notifications from charging to file transfer." Yep! It really was that easy! And Sprint should have easy fixes like that extremely well documented.
It makes me more that a little nervous to realize that Sprint is completely clueless about this phone and that Essential is next to impossible to get in touch with. Makes me wish I could have held out for the other Sprint exclusive coming soon: The LG V30+. Same 128GB internal, better screen, waterproof certification, drop proof certification, OLED screen instead of the PH-1's disappointing LCD panel, bigger screen, has an SD card slot, better camera, and above all else, well supported. Unfortunately, my old phone was broken and I needed to replace it immediately and as cheaply as possible. $15 per month made the PH-1 the best option available for me. Even the LG G6 with it's inferior specs, processor, etc. would have cost me more -- $20 per month.
We'll see how I'm feeling about my PH-1 in a week. Right now there's a lot of good and a lot of bad, so it's hard to say. At least by shear dumb luck I got the PH-1 at a budget phone price.

I had the same issue and took it to a Sprint store today. After a lot of trial and error, turning off Google voice did the trick for me. Even though they already switched me to a new phone.

I wanted to keep it but Pixel 2 coming out in October and camera subpar.
Sent from my Pixel XL using XDA-Developers Legacy app

I am on sprint and I have had zero issues, in fact I have a better signal with this phone because it utilizes the LTE + network. This is very interesting to me.