Related
http://www.in2mobiles.co.uk/htc-touch-cruise-p30853.html
The above link tries to show your shopping cart that does not exist anymore.
The correct link is: http://www.in2mobiles.co.uk/htc-touch-cruise-p30853.html
The price (£373.64 inc vat) is not too shabby. That would be about 508€. I will pay 529€ at Amazon.de.
The specifications listed show ONLY 2100Mhz for UMTS.
Polaris is supposed to be tri-band here.
Perhaps the retailer has mis-listed it, perhaps it's a crippled device batch.
I really dislike this "frigging around"
ianl8888 said:
The specifications listed show ONLY 2100Mhz for UMTS.
Polaris is supposed to be tri-band here.
Perhaps the retailer has mis-listed it, perhaps it's a crippled device batch.
I really dislike this "frigging around"
Click to expand...
Click to collapse
Now Expansys, UK has altered its spec list to show 2100Mhz ONLY for UMTS.
Could people who have already purchased their unit please comment on this - it is an extremely important question: Polaris was listed as tri-band for UMTS but we are now seeing UK retailers deliberately quoting only 1 band
The website says pre-order, stock due 11th Jan, but also in stock?
Has anyone phoned them up to check if they really are in stock?
Maybe their shopping cart software requires them to show as in-stock for people to be able to order?
andrewpmoore said:
The website says pre-order, stock due 11th Jan, but also in stock?
Has anyone phoned them up to check if they really are in stock?
Maybe their shopping cart software requires them to show as in-stock for people to be able to order?
Click to expand...
Click to collapse
That's odd. Are you definitely talking about expansys? I went to the site just now (http://www.expansys.com/p.aspx?i=159608&sbadd=159608) and got:
<Begin excerpt from web site>
Handset Only Price: £389.95 (331.87 exc.)
Discounts available for orders of 5 units or more - call +44 (0)161 868 0868
Availability: Due Friday 18th January
If you order this product before 5pm today, UK customers can expect shipment in 15 working days. Add your email address to the box at the bottom to receive an alert message when we get stock.
<End excerpt from web site>
If it's not expansys then which site is it because that's a week earlier the 18th Jan so you've got my attention here.
Edit: Oops. Sorry. Stupid me! I see the initial discussion and just went to in2mobiles.co.uk and now see exactly what you're talking about.
- Julian
Just confirmed they are not expecting them until 11th Jan even though it says they are in stock.
andrewpmoore said:
Just confirmed they are not expecting them until 11th Jan even though it says they are in stock.
Click to expand...
Click to collapse
I just called in2mobiles to check a few things. Here is the latest from 5 mins ago:
1) The expected in-stock date is now Jan 14th. The web site hasn't caught up with this yet.
2) Devicewire.co.uk do a good job of explicitly calling out a 2 year warranty (but are also a bit naughty about implying that you won't get this elswhere). This is the main reason I called in2mobiles to see if they also offered the 2 year warranty. In case anyone else was wondering, in2mobiles also get their devices via approved UK HTC sources and as such also carry the full 2 year HTC manufacturer's warranty.
3) While I had someone on the phone I tried to clarify why the spec for the 3G stuff was getting ammended from being tri-band down to only 2100 MHz on some sites (e.g. in2mobiles and Expansys) and whether the UK HTC was going to be tri-band 3G. The guy I spoke to didn't know this and said that the tech guy who might be able to help wouldn't be back until next Thu so I have no more info on this but I did ask!
- Julian
JulianL said:
I just called in2mobiles to check a few things. Here is the latest from 5 mins ago:
3) While I had someone on the phone I tried to clarify why the spec for the 3G stuff was getting ammended from being tri-band down to only 2100 MHz on some sites (e.g. in2mobiles and Expansys) and whether the UK HTC was going to be tri-band 3G. The guy I spoke to didn't know this and said that the tech guy who might be able to help wouldn't be back until next Thu so I have no more info on this but I did ask!
- Julian
Click to expand...
Click to collapse
JulianL
Thank you for the reply.
This tri-band or not is a critical question and does need a reliable answer for retail stock yet to surface for end-user purchase.
Again, your reply is much appreciated.
Before buying the device, the most reliable word for any product comes from the manufacturer, and its quite clear from the specifications on the European HTC site that its tri-band. It’s superfluous to provide the links, but anyway:
http://www.europe.htc.com/en/products/htctouchcruise.html
http://www.europe.htc.com/z/pdf/products/HTC_Touch_Cruise_DLF_EN.pdf
http://www.europe.htc.com/z/pdf/products/HTC_Touch_Cruise_CH_EN.pdf
http://www.europe.htc.com/z/pdf/products/HTC_Touch_Cruise_PS_EN.pdf
If you follow the official links given for vendors in UK, following also list the tri-band UMTS capability correctly:
http://www.devicewire.co.uk/HTC-Touch-Cruise
http://www.easydevices.co.uk/pp/PDA/HTC/HTC_TOUCH_CRUISE.html
http://www.inkino.co.uk/zen/index.php?main_page=product_info&products_id=2112
etc.
The confusion is at expansys, where on the left hand side under Description/Features it says 3G/HSDPA Tri-Band, and on right hand side under Technical Details it says UMTS 2100MHz for Europe, both lines even contradiction each other:
http://www.expansys.com/d.aspx?i=160076
Given a plethora of information, it would be reasonable to assume its tri-band UMTS.
waqarz said:
Given a plethora of information, it would be reasonable to assume its tri-band UMTS.
Click to expand...
Click to collapse
Thank you for your contribution.
Device manufacturers change specs without notice (and reserve the right to do so).
Retailers make mis-lists all the time.
I don't *assume* with my money - I work only on hard fact, so:
like most people, I'm just waiting for "real soon now"
The Qualcomm/Broadcom US Court situation is still evolving ... I'm not going to punt on an outcome with $$$
Tri-Band
JulianL said:
I just called in2mobiles to check a few things. Here is the latest from 5 mins ago:
1) The expected in-stock date is now Jan 14th. The web site hasn't caught up with this yet.
2) Devicewire.co.uk do a good job of explicitly calling out a 2 year warranty (but are also a bit naughty about implying that you won't get this elswhere). This is the main reason I called in2mobiles to see if they also offered the 2 year warranty. In case anyone else was wondering, in2mobiles also get their devices via approved UK HTC sources and as such also carry the full 2 year HTC manufacturer's warranty.
3) While I had someone on the phone I tried to clarify why the spec for the 3G stuff was getting ammended from being tri-band down to only 2100 MHz on some sites (e.g. in2mobiles and Expansys) and whether the UK HTC was going to be tri-band 3G. The guy I spoke to didn't know this and said that the tech guy who might be able to help wouldn't be back until next Thu so I have no more info on this but I did ask!
- Julian
Click to expand...
Click to collapse
For Band clarification;
HTML:
Tri-Band HSDPA/UMTS 2100Mhz (Europe), 850/1900Mhz (USA). HSDPA up to 384kbps for upload and 3.6Mbps for download. UMTS up to 384kbps for upload and download. Quad-band EDGE/GPRS/GSM 850/900/1800/1900MHz
(Excerpt from HTC Site)
Meaning Europe is only using the 2100Mhz spectrum while the US is using the 850/1900Mhz spectrum.
It's still Tri-Band but the 850/1900Mhz is useless in Europe.
ianl8888 said:
Thank you for your contribution.
Device manufacturers change specs without notice (and reserve the right to do so).
Retailers make mis-lists all the time.
I don't *assume* with my money - I work only on hard fact
Click to expand...
Click to collapse
I don’t want to question your style of shopping; it’s every one’s personal matter. If by “hard fact” you mean someone else buying the device, make a test about the tri-band capability and then give a verdict, please proceed. As far as I am concerned, I consider the confusing line at expansys just a mistake (when compared to several other sources of information).
As far as “Device manufacturers change specs without notice,” I think this does not apply to the case when you have completed a deal based on an understanding.
Once again, if you don’t want to buy it just yet, it’s your decision!
ianl8888 said:
The Qualcomm/Broadcom US Court situation is still evolving ...
Click to expand...
Click to collapse
Can we leave it to the “other” thread?
b.t.w, what this thread is doing in the “Polaris upgrading section”??
Thank you for your contribution. I agree on "another thread" ... I started one to discuss this issue.
By hard fact, I mean the actual hard specifications/price when the device actually retails in the dealers I use. Probably "real soon now"
Finally
andrewpmoore said:
The website says pre-order, stock due 11th Jan, but also in stock?
Has anyone phoned them up to check if they really are in stock?
Maybe their shopping cart software requires them to show as in-stock for people to be able to order?
Click to expand...
Click to collapse
Confirmed over the phone 0845 2222 786.
Stocks will be released tomorrow from Customs and pre-order dispatch will commence on Friday, 11th of January 2008. Cheers guys! The wait is now over.
http://www.in2mobiles.co.uk/htc-touch-cruise-p30853.html
but, wait!
What's this?
and this,
Now, i'm having second thoughts.
reyjabs said:
Confirmed over the phone 0845 2222 786.
Stocks will be released tomorrow from Customs and pre-order dispatch will commence on Friday, 11th of January 2008. Cheers guys! The wait is now over.
http://www.in2mobiles.co.uk/htc-touch-cruise-p30853.html
but, wait!
What's this?
and this,
Now, i'm having second thoughts.
Click to expand...
Click to collapse
This one looks nice darling.
where to buy HTC dream? i came thru few online stores but the rate differs a lot between these stores. is it really trust worthy to buy from these stores? please help
$459.99
http://www.expansys-usa.com/d.aspx?i=175897
$409.95 USD
http://www.timtechs.com/htc_g1_unlocked_phone_prd621.html
$409.95 USD
http://www.plemix.com/phone-htc-g1-phone
$385.50
http://www.negrielectronics.com/tmobile-unlocked-black-p-1767.html
$379.50
http://www.negrielectronics.com/p4550-kaiser-tytn-unlocked-p-103.html
$384.99
http://www.wiredia.com/htc-g1-black.html
$459.99
http://www.importgsm.com/product.php?productid=515&cat=0&page=1
$429.98
http://www.selectgsm.com/htc-g1-google-unlocked-phone-mobile-phone-pr-16822.html
$449.99
http://www.mobilecityonline.com/wireless/store/basket.asp
www.criagslist.org
http://developer.android.com/guide/developing/device.html
Look under "Android Dev Phone 1". This IS an HTC Dream, and it ships with the engineering bootloader and a root-enabled system image. It also comes from a reputable source, AND Google is itself on-the-line for it.
Or you could always order the android dev phone from google/brightstar.
lbcoder said:
AND Google is itself on-the-line for it.
Click to expand...
Click to collapse
Technically Brightstar. I would actually be a little more worried about a return or repair with Brightstar as compared to T-Mobile, as T-Mo probably has the better repair infrastructure in place, given its volume.
By the way, for purchasers outside the United States, you should also consider the possibility that your country's customs office may levy an additional import tariff, because Brightstar will mark the package as a billed/sold good. IIRC i've read some anecdotal reports of this being as high as a few hundred bucks. Check with your customs office.
If you are planning on using it in the US AND you want to have 3G access, might as well just sign up with T-Mo for a new plan. Subsidized phone prices are under $100 now, I believe. Or if you look around you can find ways to get a 1-year contract. Alternately, you can probably also find G1s being unloaded on eBay in the coming weeks as some owners upgrade to the myTouch.
Just some thoughts.
No, NOT technically brightstar. Technically GOOGLE, since YOUR contract is with google. They've just contracted it off to brightstar, but they are still on the line.
lbcoder said:
No, NOT technically brightstar. Technically GOOGLE, since YOUR contract is with google. They've just contracted it off to brightstar, but they are still on the line.
Click to expand...
Click to collapse
Your contract may be with Google (or it may not be, I have no idea since I have not bought an ADP1) but when it comes down to the actual nitty gritty of return and rma work, it seems to be all Brightstar:
What is your return policy and process?
Android Dev Phone 1 devices are NOT returnable unless the product is damaged or defective, "dead on arrival" or otherwise has a hardware issue not related to software you may have manipulated. If you believe your Android Dev Phone 1 device has arrived damaged or defective, please contact Brightstar support to set up a return or exchange. Contact us:
By Email: [email protected]
By Phone: +1-877-727-9789 (from USA) or +1-847-573-5171 (outside the USA)
Our call center is available from 9am - 5pm CST, Monday through Friday excluding major US holidays.
If your device is determined to be in warranty and returnable, our processing center will provide you with an RMA tracking number, return instructions and an address for you to return the device. DO NOT return your device without obtaining an RMA number. Items returned without prior authorization via an assigned RMA number may not be accepted.
Contact Information
If you have a question related to your order or return, please contact us:
By Email: [email protected]
By Phone: +1-877-727-9789 (from USA) or +1-847-573-5171 (outside the USA)
Our call center is available from 9am - 5pm CST, Monday through Friday excluding major US holidays.
Click to expand...
Click to collapse
hi friends, any other link... coz i cannot find purchase option in none of your links. what i need is a unlocked g1 and i live in us. One more question, is the GPS in G1 is a real gps or will it work only with google maps?
The link I gave you is the correct one. It has instructions on it, you should go back and read it.
You will not get a G1 (which is a nonsense name given for a LOCKED tmobile branded HTC DREAM), you will get an ADP1 HTC Dream with engineering bootloader (and therefore can't be OS-locked) and free of simlocks.
You are required to register for a google developer's account ($25), from which you will be given an order link for the ADP1.
I know many people outside of the chosen few countries want to get their hands on this latest android offering from the G-mothership. Down here in New Zealand we have the network through Vodafone to use the phone, but what I'm wondering is the following...
Is there a technical reason why the phone want work in countries outside the current lucky ones?
Does the online Activation require you to be in one of those countries, or limited to those countries? Or is activation optional?
Can anyone think of any other reasons or workarounds?
I'm planning to get the phone through the UK and send it back to NZ. All I really need to know is that I'm not shipping a $800NZ "superphone" paper weight.
Any help appreciated, I know other people will find this info useful in other countries.
Currently using a HTC Touch Diamond 2 that I got shipped from Hong Kong and its been working fine. Hoping the same applies to the Nexus One
Hey I live in New Zealand also. Currently I am waiting for my nexus one to be shipped from California to Auckland, there's more details at geekzone.co.nz under Android
Sweet as, good to hear someone else is trying.
You can use a reship service like shipitto or demail
http://demailbox.com/
demail is probably the best because they're based in delaware which doesnt add tax. Also I think shipping to the US is free when you order a nexus.
So you would pay demailbox a fee for handling your package and providing a 'virtual' US address in delaware, and the shipping from there to your country.
You would pay google just for the phone and free shipping to the virtual US mailbox.
Then you'd pay tax/duty when it enters your own country. Really the only extra here is the demailbox fee, as you'd have to pay the rest even if google shiped to you.
mtyp said:
I know many people outside of the chosen few countries want to get their hands on this latest android offering from the G-mothership. Down here in New Zealand we have the network through Vodafone to use the phone, but what I'm wondering is the following...
Is there a technical reason why the phone want work in countries outside the current lucky ones?
Does the online Activation require you to be in one of those countries, or limited to those countries? Or is activation optional?
Can anyone think of any other reasons or workarounds?
I'm planning to get the phone through the UK and send it back to NZ. All I really need to know is that I'm not shipping a $800NZ "superphone" paper weight.
Any help appreciated, I know other people will find this info useful in other countries.
Currently using a HTC Touch Diamond 2 that I got shipped from Hong Kong and its been working fine. Hoping the same applies to the Nexus One
Click to expand...
Click to collapse
I had no clue it was region locked =/ or am i understanding this wrong. I thought they were just selling it in those countries but not just enabling them in those countries. I'm also waiting on mine
babijoee which country are you in?
There's no region lock, but you need to look at the frequencies that are supported.
Its also unclear if the phone is linked to the google checkout account it was bought from for activation.
I went through the standard prompts on the N1 and didn't see anything about a specific "registration".. I imagine I could have used any of my Gmail accounts to setup the device. The word "registration" never came up.
We were unable to find any Nexus One phones to activate.
If you purchased your phone as an upgrade, you should transfer your SIM card from your old T-Mobile phone to your Nexus One. Only ported phone numbers require activation. Contact T-Mobile Customer Care with further questions.
Ahh that makes sense So activation isnt an issue
kam187 said:
You can use a reship service like shipitto or demail
http://demailbox.com/
demail is probably the best because they're based in delaware which doesnt add tax. Also I think shipping to the US is free when you order a nexus.
So you would pay demailbox a fee for handling your package and providing a 'virtual' US address in delaware, and the shipping from there to your country.
You would pay google just for the phone and free shipping to the virtual US mailbox.
Then you'd pay tax/duty when it enters your own country. Really the only extra here is the demailbox fee, as you'd have to pay the rest even if google shiped to you.
Click to expand...
Click to collapse
Hey i live in Delaware. Think there is a business in this for me..lol. I will be an intermediary ;-)
Edit: Not to mention I work at UPS
Dears,
here is what you need to do..
Get a US proxy ... or you cant order via Google Checkout (IP checking)
They accept none US Credit Cards... well at least they took my Kuwaiti... (your bank my stop this not them !!!)
Ship to your "US" address ... I use BorderLinx (Owned by DHL !)
They (G) shipped mine overnight to "OH" (Seems they ship from nearest warehouse so that they Raise US TAX... !)
Mine "arrived" on Friday.. and is currently on route to Kuwait... I'll get it on Tuesday..
So the whole thing including US TAX, Shipping(Express->US->Q8) and customs (Here) cost $678...
No issues with the Freq - 3G as the N1 supports ROW (Rest of World) it only has issues with the US...
BTW the Shipping weight is 1.57KG (Fedex AWB stated 0.9KG) as stated by DHL..
Working one
http://forum.xda-developers.com/showthread.php?p=42261066#post42261066
sivasagaru said:
http://forum.xda-developers.com/showthread.php?p=42261066#post42261066
Click to expand...
Click to collapse
thanks! has been looking for this for long time.
hey, i don't want to wait for the release in europe so i wanna buy one on ebay.com. I found pretty much of the devices on ebay.com. there is often said that the devices has bad esn's and can't not be activated in the verizon network. what is this about?
they say the phone is unlocked but only outside the us. can i buy such a phone or not?
I purchased a Droid Pro two weeks ago on Ebay which just arrived last Friday and I am already very much in love with this phone.
I guess the best option is to get in touch with the seller directly. The best case scenario you can go for is to buy it from a private seller who has a good standing with Verizon. My seller helped out a lot to activate the device, and then call up Verizon to get an official unlock code for me that I just had to enter after popping in my sim card and which worked perfectly! Bad ESN means that it can not be activated on the Verizon network. However, in order to do the unlock the usual way, the device needs to be activated once and that MUST be on the Verizon US network, it is not possible anywhere else. If you do a google search you will find a way to get around the activation by a simple "touch all the corners of the screen trick".. but I am not sure how reliable that is and what happens after you do an update. In case you can not get an official Verizon unlock code, they are available on the internet. However, if you check the other forums, increasingly more online unlock codes have no effect as Verizon is starting to change the databases OTA (over-the-air) on the devices.. and I am not sure whether the developers have caught up with it yet.
Also something you want to be careful about, try to find out how the device performs on your network. Because there are also reports that some users are not able to use their phones with their home 3G networks, even after manually putting in the APN infos. I am sure that will sort itself out as soon as the Motorola Pro officially hits Europe...
Also just to give you a figure of what price you can expect.. I paid $300 for mine activated and supplied with an official Verizon unlock code, oh the seller was so kind to include a 16GB microSD card... I have the feeling this device is getting more and more popular in Europe which might have an impact on the prices on Ebay..
If theres anything else I can help you with, please feel free. I know of at least a handful users from Europe and Asia that have imported Droid Pros so the combined knowledge should be sufficient to help you out Where are you based?
thank you for this great reply. ok i tried out to find some private seller on ebay.com. when this doesn't work i think i will buy such a bad esn phone and give it a try. when you have contact to your seller please let me know. then i can contact him if he sell some more of the devices.
best regards from germany
There is an update of unlock code by Verizon over OTA in end of Jan or begin of Feb for sure, and the unlock code has been changed. But it seems new unlock code provider (not from verizon) pop on web site/ebay.
I just bid one bad esn droid pro from ebay and waiting happily
Hi @vivid i sent a PM to you. Please reply.
Last updated: July 16, 9:50PM MST
First and foremost, my invites are already spoken for if and when I get them (none issued yet). I feel for those that didn't get one, but then again after my experience it may be worthwhile to wait for a newer batch or even avoid the OPO all together.
Also, I don't post very often so I apologize if this is in the wrong forum for whatever reason.
Alright, so I was pretty excited to see that I won an invite to purchase a OnePlus One through the Storm of Invites contest. I had been looking forward to this phone since I'd been between the Nexus 5, Moto X, and Note 3 for the past 6 months without really loving any of them.
Here's the story so far (some emails are condensed to stay relevant and on topic).
June 26, 7:32AM
I get the email with the invite. Words of interest in the email:
This invite indicates that there is a One ready and waiting for you in our warehouse so it will ship within three days of purchase.
Click to expand...
Click to collapse
June 26, 7:58AM
I create an account and purchase the phone. $349.99 USD + $27.99 USD Express Shipping = $377.98 USD = $415 CAD after conversion (I'm in Canada).
July 1, 11:52AM
I get this email from OnePlus, as I'm sure many others did:
Thank you for your recent order of the OnePlus One. You're probably aware that your package has not yet shipped. We wanted to let you know that though your order has been processed, your device will likely ship on the 9th of July.
We apologize for the delay in your shipment as we work to optimize our logistics processes and will continue to refine our operations to ensure a seamless process in the future. As a show of gratitude for your patience, we'll be adding two invites to the three you're already receiving so you can share them with your friends and family. All five of these invites will be placed in your account in July.
Click to expand...
Click to collapse
So much for having a OnePlus in their warehouse waiting for me... Sure am happy I paid that $30 express shipping charge. And more invites eh? Big f'in deal, I just want my phone!
July 2, 7:36PM
I receive this email from OnePlus:
High five! Your order has been shipped. Please check the status of your package by checking your store account
Software updates moving forward will be handled via an Over-the-Air (OTA) update. Future updates will bring additional features and general improvements to the software.
Your shipping confirmation is below. Please note that it may take up to 24 hours for your tracking number to become active, so don't worry if you cannot track it just yet. Thank you again for your business.
Click to expand...
Click to collapse
July 3, 7:00AM
I pull up the tracking info and it's still just "Shipping details submitted electronically."
July 3, 6:22PM
Shipment picked up from Los Angeles, California. Alright, some movement!
July 4, 6:57PM
DHL is at my door, fantastic! Definitely the fastest shipping I've had to date - crazy... Wait, what's this?! A $32 CAD customs charge at the door? Wow. The phone that was once $349 USD is now worth $447 CAD (roughly $420 USD). Oh well, it's in my hands! Awesome!
July 4, 7:05PM
After taking the phone out of the box, I notice it requires a micro SIM, I've been using a nano SIM for a while in my Moto X so I head to my local carrier and grab a new SIM for $5 (grand total $452 CAD). Power on phone, get an OTA update immediately. Reboot, and then once I open the browser (primarily white screen) I notice the infamous "yellow band" along the bottom. Whatever, not a big deal.
July 4, 7:30PM
After playing with the phone for a while I notice that the rear-facing camera (you know, the primary one) isn't recognized by the phone at all. No apps at all have the "switch camera" button and a hardware information app doesn't even know it exists. I open a support ticket.
July 5 - July 6
Blah blah in the support ticket - I did basic troubleshooting to prove the issue (factory reset, check for updates), and then I ask the following 3 questions:
1) Are replacement units in stock and when could I expect to receive one?
2) I was charged $30 in customs fees when receiving the phone, is that going to happen again with the replacement? Am I on the hook for any shopping costs as well?
3) Would the replacement unit be refurbished, brand new, or are you simply planning on repairing mine and shipping it back to me?
Click to expand...
Click to collapse
I get the following response:
1. Yes, we do have stock reserved for replacements.
2. There are no shipping costs for replacements, but I do have to check about the issue of Canadian customs fees – please let me get back to you on that.
3. Your replacement unit will be brand new!
Click to expand...
Click to collapse
Alright, not bad!
July 7, 6:21AM
Receive email asking me to now open an RMA ticket instead of a support ticket... Alright, kinda figured they'd just do that for me, but sure. I can do that. Also provide them with the IMEI at their request which, for some reason, they don't have on file.
July 8, 12:16AM
Follow up on my last unanswered email, asking again about whether or not I'm going to be charged for customs.
July 8, 3:28AM
Fast response! "Approved. Let's ship from HK and pay for customs ourselves." was all I got. Sounds good, let's do this!
July 8, 3:48AM
Receive an email with the following:
We just approved your RMA. Please could you give me your IMEI number? I'll look into it for you.
Click to expand...
Click to collapse
Wait, what? I already gave you that information, and why would you approve an RMA without the IMEI in the first place anyway? So confused...
July 8, 6:46AM
Receive the RMA instructions:
We will send someone to pick up your package - let us know when would be a good time for you by leaving a comment in the RMA.
Click to expand...
Click to collapse
Weird, alright. I wipe the phone, box it up and get it ready then put a comment in the RMA with the following info:
Please pick up from <My Address> on Tuesday, July 8th, 2014 at 5:00PM MST. If this date/time cannot be made, please try the same address on Wednesday, July 9th, 2014 at 8:00AM.
Click to expand...
Click to collapse
I really didn't expect them to be able to make it on such short notice, but it's worth a shot. I've never really shipped anything this way before, so I'm not sure what's realistic and the instructions weren't exactly detailed.
July 8, 6:11PM
No one came, not at 8AM and not at 5PM. Hrm. Ok, update the ticket with the following:
I updated the RMA asking for them to pick it up today at 5PM MST but no one came. What now?
Can they come at 8AM MST tomorrow morning as I had also requested as a backup? Getting tired of chasing you guys around...
Click to expand...
Click to collapse
July 8, 8:15PM
Receive the following email:
Could you please give us a time slot for pick up, like after 5 p.m. from Monday to Friday etc. Thanks so much, we will arrange courier to pick up your phone as soon as possible. Hope for your understanding.
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Couldn't you have disclosed that information a little sooner? Also, expecting consumers to sit around after 5PM from Monday-Friday is a bit ridiculous... I don't have my own shipping/receiving department at home, so I can't exactly guarantee I'll be there every day after 5PM indefinitely.
July 8, 8:19PM
My response:
What courier is it? Can I drop it off somewhere instead? If not, between 5-7PM MST Mon-Fri.
On another note, will the version of OnePlus One from China be any different from the one I received from North America?
Please provide an estimated ETA for the courier to come and pick up the faulty unit. Please also provide an estimated ETA for when I can expect my replacement unit to ship from China and when it should arrive at my house. Right now it's seeming like I won't have a phone in my hands again for weeks, possibly longer...
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July 9, 2:30AM
I receive an email from them clarifying the difference between Chinese and global versions:
China version and global version could support different bands.
The OnePlus One global supports these bands:
GSM: 850, 900, 1800, 1900MHz
WCDMA: Bands: 1/2/4/5/8
LTE: Bands: 1/3/4/7/17/38/40
The Chinese version OnePlus One supports below bands:
GSM：850 / 900 / 1800 / 1900
TD-SCDMA：1800-1920 / 2010-2025
WCDMA*：2100 / 1900 / 850 / 900
TD-LTE：2570-2620 / 1880-1920 / 2300-2400
FDD-LTE*：2100 / 1800 / 2600
* WCDMA and FDD-LTE only available during international roaming.
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So they could potentially ship me a different model that wouldn't have working LTE in my country... yikes.
We could not control the courier company, ask for the convenience time slot because we want to save your time and pick up your phone as soon as possible.
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The intent was to save me time, but I don't think it's working. I've since requested that they cancel all of the Hong Kong/China RMA, and just RMA it normally through the USA. At least then I'll get a phone that works, even if I have to fight over the customs to get it here.
July 15, 4:00PM
Alright, so I spent most of last week arguing and dealing with OnePlus over shipping details and such for the replacement. To sum it up, I was told that it would be the international version, that it would ship from China to avoid customs fees, and that I wouldn't be paying a dime.
Fast forward to July 14 - the phone ships! Tracking information! Hoorah!
Wait, DHL?!?! From California??
Thanks for listening OnePlus. I called DHL today once it cleared customs and was told that the fees I would be responsible for at the door would be $34.71. Again. DHL mentioned that OnePlus did not mark ANYWHERE on the package that it was a warranty replacement, and that if they had the fees would have only been $10 for processing. So screw you OnePlus, and screw you DHL for trying to charge me processing for nothing.
I argued with them about it for quite some time, but it sounds like I'm pretty much screwed.
July 16, 9:50PM
Alright, so finally some good news!
To my extreme surprise, I received a call from Andy at OnePlus this morning. I had actually requested a phone call during the initial RMA request, so after several weeks without a call I definitely wasn't expecting one now. This is the only response I have had since informing OnePlus that there were customs charges on the second shipment a few days ago, so I was impressed to see that they were concerned enough to actually call about it. That, and I left some pretty heated words in the support ticket that may have forced the call. I'm not sure, but either way I was definitely happy to receive the call.
Anyhow, Andy assured me that if I did indeed get charged a second set of customs charges that OnePlus would have no problem reimbursing them for me. He sent a follow up email so that I knew where to send the invoice/receipt to, and so that's where things are sitting now.
On a side note, I managed to negotiate the charges down with DHL from $35 to $15, but not without providing them every single piece of proof I had (export paperwork with TNT, commercial invoice, copies of RMA info from 1+ website, etc.) that I had shipped the other unit back to them. Even still, I am hoping that they hold up their offer and reimburse the remaining amount.
Summary
The $350 "Flagship Killer" phone turned into a $450 "D.O.A." phone really fast.
OnePlus has had my money for nearly 2 weeks.
I have a OnePlus One with a faulty camera in a box that I can't use.
I have no idea when a courier is going to come pick it up.
I'm really hoping I'm lucky enough to be at home when they show up.
My new phone won't even ship from OnePlus until they receive the faulty one....
In China.
And then it has to ship back to Canada...
From China.
Joke's on me! It's DHL again...
And another $35 in customs fees, yay!
Updated Below:
Managed to negotiate DHL brokerage fees down from $35 to $15
Andy from OnePlus called me directly, offering to reimburse the second set of customs charges if applicable
Submitted invoice/receipt to 1+, just waiting now.
I'm aware that there is a chance the camera issue could be related to a bad flash or something software-related, but I'm not bothering with any of that in the off chance that it's actually a hardware issue. Better safe than sorry.
Presumably you already paid upon importing the phone so tax/duty doesn't apply for warranty repaired items. As long as the shipping label clearly states "warranty repair" you shouldn't get a problem.
FWIW I had a weird update too but fastboot oem unlock and reset cleared it up.
CrashTestDroid said:
Presumably you already paid upon importing the phone so tax/duty doesn't apply for warranty repaired items. As long as the shipping label clearly states "warranty repair" you shouldn't get a problem.
FWIW I had a weird update too but fastboot oem unlock and reset cleared it up.
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I completely agree, there's no way I should be hit with customs charges a second time on something I've already purchased by they couldn't promise it.
DHL is the only company that has consistently hit me with customs charges.
^ Good luck! Please keep us up to date with how the whole situation develops.
Updated...
July 9, 2:30AM
I receive an email from them clarifying the difference between Chinese and global versions:
China version and global version could support different bands.
The OnePlus One global supports these bands:
GSM: 850, 900, 1800, 1900MHz
WCDMA: Bands: 1/2/4/5/8
LTE: Bands: 1/3/4/7/17/38/40
The Chinese version OnePlus One supports below bands:
GSM：850 / 900 / 1800 / 1900
TD-SCDMA：1800-1920 / 2010-2025
WCDMA*：2100 / 1900 / 850 / 900
TD-LTE：2570-2620 / 1880-1920 / 2300-2400
FDD-LTE*：2100 / 1800 / 2600
* WCDMA and FDD-LTE only available during international roaming.
Click to expand...
Click to collapse
So they were actually planning on shipping me a different model that wouldn't have working LTE in my country!
We could not control the courier company, ask for the convenience time slot because we want to save your time and pick up your phone as soon as possible.
Click to expand...
Click to collapse
The intent was to save me time, but I don't think it's working. I've since requested that they cancel all of the Hong Kong/China RMA, and just RMA it normally through the USA. At least then I'll get a phone that works, even if I have to fight over the customs to get it here.
I think there is just some confusion regarding the "Chinese" phone. I doubt they were every planning on shipping you a Chinese version of the phone. Both versions are produced in China, so just because your phone was going to be shipped directly from China, it doesn't mean it wasn't going to be the international version. By shipping directly from Hong Kong, they could pay for the custom fee in one shot. If they sent it from the North America distribution center, it adds another layer of complexity that they didn't want to deal with. Their comments didn't say anything about shipping you a Chinese version - I think you read too much into their comments.
sic0048 said:
I think there is just some confusion regarding the "Chinese" phone. I doubt they were every planning on shipping you a Chinese version of the phone. Both versions are produced in China, so just because your phone was going to be shipped directly from China, it doesn't mean it wasn't going to be the international version. I think you read too much into their comment honestly.....
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I would have thought that too, but they didn't refute it at all.
Instead of saying they were shipping me the same model, they told me the models were different and she couldn't guarantee it would work properly here.
Damn Really sorry to hear that!
Friends ordered 2 from china, the LTE bands don't matter since we live in Europe i hope for them that they don't get a faulty one.
So the hardware from the international one and the Chinese one are really different? I thought it was just software, kernel related or whatever. So there is no way to mod the modem to work exactly like the international one.
I hope for you that this gets resolved!
Heads-up to OP: I read a couple other ppl have reported camera not detected on an earlier build of CM-11s, upgrade fixed it. Have you tried factory wipe & install CM11 M8?
caseyc said:
I would have thought that too, but they didn't refute it at all.
Instead of saying they were shipping me the same model, they told me the models were different and she couldn't guarantee it would work properly here.
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Well I think she misunderstood your question too. I think she was simply stating how the two versions were different. I wouldn't take her response as a confirmation that they were sending out a Chinese version.
You have to remember that English may not be the native language of the people you are getting support from......
All in all, I think there has just been a misunderstanding in the communication. I really doubt they were sending you a Chinese version to replace an International version unless you specifically asked for it.
wacky.ddw said:
Damn Really sorry to hear that!
Friends ordered 2 from china, the LTE bands don't matter since we live in Europe i hope for them that they don't get a faulty one.
So the hardware from the international one and the Chinese one are really different? I thought it was just software, kernel related or whatever. So there is no way to mod the modem to work exactly like the international one.
I hope for you that this gets resolved!
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Thanks, and I believe the hardware is more or less the same but in order to use North American bands you need to flash a radio and I'm a bit nervous to do anything like that with this phone in case it's an actual hardware problem. I'm worried that OnePlus may try to refuse warranty support because of it.
CrashTestDroid said:
Heads-up to OP: I read a couple other ppl have reported camera not detected on an earlier build of CM-11s, upgrade fixed it. Have you tried factory wipe & install CM11 M8?
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I tried, and no it didn't work. Wiped everything including system, flashed M8, and still only front-facing camera. Looks like it might actually be hardware-related.
Can you please send me a invite then? i wanna join you so bad!!!!! pm me at least =(
jobankler said:
Can you please send me a invite then? i wanna join you so bad!!!!! pm me at least =(
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You obviously didn't read any of my post.
Since you probably still won't, the answer is no.
sic0048 said:
Well I think she misunderstood your question too. I think she was simply stating how the two versions were different. I wouldn't take her response as a confirmation that they were sending out a Chinese version.
You have to remember that English may not be the native language of the people you are getting support from......
All in all, I think there has just been a misunderstanding in the communication. I really doubt they were sending you a Chinese version to replace an International version unless you specifically asked for it.
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I'm not mad at her, I'm not sure why you're so adamantly defending her. It's not her fault at all, she just works there.
"All in all," I think you're voicing your opinion much like I've voiced mine, and I'm not sure why we're still arguing about it... You're allowed to interpret that conversation however you like, just like I did.
In my opinion, when I ask if the model I'll be receiving from China is different from the one I purchased in North America and they come back to me with "China version and global version could support different bands" that tells me that they are likely sending me a different model that "could support different bands."
If it makes you happy, technically speaking neither of us are right since it hasn't happened yet.
Yeesh.
caseyc said:
I'm not mad at her, I'm not sure why you're so adamantly defending her. It's not her fault at all, she just works there.
"All in all," I think you're voicing your opinion much like I've voiced mine, and I'm not sure why we're still arguing about it... You're allowed to interpret that conversation however you like, just like I did.
In my opinion, when I ask if the model I'll be receiving from China is different from the one I purchased in North America and they come back to me with "China version and global version could support different bands" that tells me that they are likely sending me a different model that "could support different bands."
If it makes you happy, technically speaking neither of us are right since it hasn't happened yet.
Yeesh.
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We're not gonna replace it with a Chinese version, that was just a bit of lost in translation action.
E-nr said:
We're not gonna replace it with a Chinese version, that was just a bit of lost in translation action.
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Excellent, yes I had just confirmed that with the customer service rep this morning.
For future reference, TNT shipping is possibly the worst courier for returns from a consumer.
They only pick up from 8AM-5PM Mon-Fri (which is when I and most people work), you cannot drop it off anywhere for them, I need to provide (create) a commercial invoice with my signature, provide customs information (ie: export license, some sort of harmonized code?), all of which I don't have since I'm just a consumer, and provide them with 4 copies of all of this, signed and dated.
Here begins the hour of paperwork and printing required to return my defective product. There has got to be an easier way.
Oh right, and a lithium battery form too....
caseyc said:
Excellent, yes I had just confirmed that with the customer service rep this morning.
For future reference, TNT shipping is possibly the worst courier for returns from a consumer.
They only pick up from 8AM-5PM Mon-Fri (which is when I and most people work), you cannot drop it off anywhere for them, I need to provide (create) a commercial invoice with my signature, provide customs information (ie: export license, some sort of harmonized code?), all of which I don't have since I'm just a consumer, and provide them with 4 copies of all of this, signed and dated.
Here begins the hour of paperwork and printing required to return my defective product. There has got to be an easier way.
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Oh dude, I know. I've been wondering for so long why there isn't a startup delivery service that ONLY hires people willing to work when the rest of us are at home. Oh well. We're not happy either about how this is turning out, so keep us updated (via your customer support contact) and we'll evaluate the procedure. In non-business speak - we're looking for a better provider, but I'm aware that doesn't help you at this point.
Wow I am really sorry to read that, I like must of us had to wait a week or 2 to actually get the phone (express shipping dont do any difference) but thank God my phone is flawless (knock on wood), I hope that was an isolated issue.
Good luck.