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Hey guys, i've got a Galaxy s4 running 4.4.2 android version and all of a sudden my device started freezing and stopped working, I don't even know how to describe the problem, i haven't installed new apps or downloaded anything since a month and this problem just started yesterday.
Basically, my phone just stops working all of a sudden, the "X app isn't responding. Do you want to close it?" with whatever app I have on the moment, and after that, the screen just freezes, I can lock my phone and unlock it, but nothing happens, just the same screen frozen, and I have to reset my phone, but the problem is that I have that problem happen to me like 5 minutes after I restart my phone, so basically, my phone is unusable because of this problem, and I don't know what to do to fix this. Any suggestion guys?
I would definitely try and back up any data you need from the phone. Then, I would perform a factory reset from recovery to see it that solves the issue.
audit13 said:
I would definitely try and back up any data you need from the phone. Then, I would perform a factory reset from recovery to see it that solves the issue.
Click to expand...
Click to collapse
I would if I could, but actually I don't think I have enough time to backup all my data before the device freezes, but in the end, if there is no other possible solution, I will just factory reset it even without backup
Thanks, though.
jadriangz said:
I would if I could, but actually I don't think I have enough time to backup all my data before the device freezes, but in the end, if there is no other possible solution, I will just factory reset it even without backup
Thanks, though.
Click to expand...
Click to collapse
Try pressing the menu button when powering up your phone. that way you will get into safe mode. Maybe then you can make backups.
or
You can flash a custom recovery. Like TWRP and then boot into the recovery. There you have Aroma filemanager and then you can transfer the files to an external sd card.
Lennyz1988 said:
Try pressing the menu button when powering up your phone. that way you will get into safe mode. Maybe then you can make backups.
or
You can flash a custom recovery. Like TWRP and then boot into the recovery. There you have Aroma filemanager and then you can transfer the files to an external sd card.
Click to expand...
Click to collapse
Great! thanks man, I'll definitley try those options :good: .
Well this is my 1st post so first of all hey everyone
I just spent a week in Amsterdam and my phone restarted twice, different times different days and I dont remember what I was doing with it back then.
But as I landed back home I put the phone back from "Airplane Mode" and went on to toggle "Cellular Data" on.
The second I pressed the cellular data shortcut on my the phone restarted itself but this time whenever it would finish the screen would be on but fully black and sometimes it'll show battery precentage at the top but then will restart again in an infinite loop.
Sometimes it'll pop up the "Optimizing Apps" window and will go through all 24, upon finishing it will restart once more and do the same.
I tried using the bootloader and it worked (the bootloader that is) but the phone would do the same thing even after Rebooting from there or shutting down from there and then turning back on.
I contacted tech support on chat but they couldnt help past telling me to go to bootloader and reboot, said I should factory wipe when it failed.
Also tried wiping cache but to no avail.
I have no backup of my phone (wanted to do one before the flight but got lazy and I suck for not doing one sooner) since probably October and google doesnt backup my contacts properly for some unknown reason.
I already downloaded Android Studio with everything included for me to try using adb to sideload stock without wiping but its my first time and I couldnt get it to do anything at all...
I already got the official stock .gz file from the motorola website.
Anyway here are the specs to my phone:
XT1575
Everything is stock. didn't root or change recovery once in my life.
Was fully updated and had plenty of drive space (I have almost 128GB with the 64GB version + 64GB SD)
I'm really lost here so help will be very appreciated.
Thanks in advance,
-Noam
Start with a full wipe and if that doesn't work flash the stock image. Not sure what your question is though as you never really say. Once fixed I would unlock and make a backup so you don't have to deal with this again.
lafester said:
Start with a full wipe and if that doesn't work flash the stock image. Not sure what your question is though as you never really say. Once fixed I would unlock and make a backup so you don't have to deal with this again.
Click to expand...
Click to collapse
The thing I pretty much want to know is if theres a way to either backup the phone now with it connected to the computer while in bootloader or recovery. or a way to flash the stock rom without wiping which I read someone did with his tablet. I cant post source normally because I'm a new user so here it is but change spaces to dots: schnouki net/posts/2014/08/13/flashing-a-stock-android-image-without-wiping-user-data/
Also while in recovery I noticed 2 options under wipe: 1. userdata only. 2. userdata+(insert something I dont remember here) and I was wondering what gets deleted in both? if I delete only userdata what data will remain? something helpful?
Sure you can try flashing without wiping data but being locked I personally wouldn't risk it. No idea about backing up in your state... somewhere I remember a thread on backing up without root try searching in q&a.
lafester said:
Sure you can try flashing without wiping data but being locked I personally wouldn't risk it. No idea about backing up in your state... somewhere I remember a thread on backing up without root try searching in q&a.
Click to expand...
Click to collapse
Out of curiosity why shouldnt I try flashing with no wipe if ill lose the data anyway? worst case wont I just have to wipe after it fails and flash again?
And I will try thank you
Do you have any knowledge about the 2 wipe options?
Thanks in advance
Well I tried turning the phone on and it took a couple of minutes before loading to a fresh start. It apparently wiped itself on its own. Managed to restore almost everything.
Anyhow the phone takes too long to boot now. Was even stuck at boot and I had to restart it.
Anyway to fix my software? Or at least check for corruption?
Sent from my XT1575 using XDA-Developers mobile app
This is the second time I get this message. First time was on stock Android 7.0. next time, ~2 weeks later on stock Android 7.1.1. To revive my phone I had to perform a factory reset twice.
What causes this message? Is it software or hardware related? I assumed the former, but the fact that it happened twice after a reset and on a new version made me wonder...
I'm heading to a country without 3G coverage and barely any WiFi, so if this happens then, I'm screwed on 2 levels: -Loss of pictures, due to not able to back-up -Not able to reset, since that requires WiFi.
Anyone else who had this issue? Any recommendations, RMA?
Full error message: "Decryption unsuccessful" The password that you entered is correct but unfortunately your data is corrupt. To resume using your phone, you need to perform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed up to your Google account"
Thx.
You can set the phone to back up without wifi if you are good with that I've had my phone since December I have not had that happen odd.
Sent from my Nexus 6P using Tapatalk
gjkrisa said:
You can set the phone to back up without wifi if you are good with that I've had my phone since December I have not had that happen odd.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
And how would you do that? Can't seem to find any way to do that...
In Google photos there is in settings also drive after that I believe the rest of settings will back up w/o wifi I know photos will
Sent from my Nexus 6P using Tapatalk
Dytoonn said:
This is the second time I get this message. First time was on stock Android 7.0. next time, ~2 weeks later on stock Android 7.1.1. To revive my phone I had to perform a factory reset twice.
What causes this message? Is it software or hardware related? I assumed the former, but the fact that it happened twice after a reset and on a new version made me wonder...
I'm heading to a country without 3G coverage and barely any WiFi, so if this happens then, I'm screwed on 2 levels: -Loss of pictures, due to not able to back-up -Not able to reset, since that requires WiFi.
Anyone else who had this issue? Any recommendations, RMA?
Full error message: "Decryption unsuccessful" The password that you entered is correct but unfortunately your data is corrupt. To resume using your phone, you need to perform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed up to your Google account"
Thx.
Click to expand...
Click to collapse
Did you experience any random reboots?
When you say stock you confirm that it's full stock (no root and running google's kernel) ?
rchtk said:
Did you experience any random reboots?
When you say stock you confirm that it's full stock (no root and running google's kernel) ?
Click to expand...
Click to collapse
Never had any troubles with random reboots.
My phone froze, got unresponsive. I had to restart, and when it tried to boot I got this message. This happened twice.
No root, standard kernel. Bootloader not even unlocked.
Dytoonn said:
Never had any troubles with random reboots.
My phone froze, got unresponsive. I had to restart, and when it tried to boot I got this message. This happened twice.
No root, standard kernel. Bootloader not even unlocked.
Click to expand...
Click to collapse
That's it. Storage corruption and the decryption unsuccessful is a consequence of your problem.
Sorry but that looks like a defective device.
ram/emmc/power, it's hard to find without root/twrp. Unless an update got wrong but I don't think that would show these symptoms.
First, I would also raise a PR on google to see what they suggest: https://source.android.com/source/report-bugs.html
You really need to backup your data and have a backup phone in case the following gets you a brick..
I'd actually try flashing factory images (you won't be able to flash recovery image but others yes ). Make sure to record the messages returned on your PC to see if something went wrong. The update process is a bit dumb, it goes on even if errors are encountered so even if it finishes it doesn't mean much.
Once the device is flashed, if it boots, you could try filling your data partition by moving big files using usb transfer. When its full, reboot and see what's happening.
If you are short on time, prepare the RMA process...
edit: oh btw, I'm sure people would be interested to get the information displayed in bootloader mode (power on the phone by pressing volume down)
rchtk said:
That's it. Storage corruption and the decryption unsuccessful is a consequence of your problem.
Sorry but that looks like a defective device.
ram/emmc/power, it's hard to find without root/twrp. Unless an update got wrong but I don't think that would show these symptoms.
First, I would also raise a PR on google to see what they suggest: https://source.android.com/source/report-bugs.html
You really need to backup your data and have a backup phone in case the following gets you a brick..
I'd actually try flashing factory images (you won't be able to flash recovery image but others yes ). Make sure to record the messages returned on your PC to see if something went wrong. The update process is a bit dumb, it goes on even if errors are encountered so even if it finishes it doesn't mean much.
Once the device is flashed, if it boots, you could try filling your data partition by moving big files using usb transfer. When its full, reboot and see what's happening.
If you are short on time, prepare the RMA process...
edit: oh btw, I'm sure people would be interested to get the information displayed in bootloader mode (power on the phone by pressing volume down)
Click to expand...
Click to collapse
Thanks for your reply.
I sent it for an RMA, so unfortunately not able to do what you described. Couldn't chance it getting this error message when abroad.
Curious though if they will grant an RMA, nothing much is looking wrong at the moment. Hope they will, because else I'm screwed.
If they don't, though, I'll see if I can get the information displayed in bootloader mode.
I'm having the same issue.
Same message, only I'm BL unlocked, rooted and twrp.
It happened twice. Once on 7.1 DP1, and again on DP2.
Once I get into recovery, the system is encrypted, and I can't do a thing.
I'm going to try and back up to a flash drive, and try to mount that in twrp if it happens again.
rwj5279955 said:
I'm having the same issue.
Same message, only I'm BL unlocked, rooted and twrp.
It happened twice. Once on 7.1 DP1, and again on DP2.
Once I get into recovery, the system is encrypted, and I can't do a thing.
I'm going to try and back up to a flash drive, and try to mount that in twrp if it happens again.
Click to expand...
Click to collapse
Recent Twrp now supports full disk encryption so you should be able to see your files? And even do a backup from there. Take twrp 3.0.2-3
rchtk said:
Recent Twrp now supports full disk encryption so you should be able to see your files? And even do a backup from there. Take twrp 3.0.2-3
Click to expand...
Click to collapse
Strange, that's exactly the version I'm using.
rwj5279955 said:
Strange, that's exactly the version I'm using.
Click to expand...
Click to collapse
Weird. I don't have twrp so I can't check but you should see your data. Maybe the partition needs to be mounted (I think it is by default though). No /data/media ? /sdcard is the same but as a virtualized FAT file system to be able to be access from Windows. Could be that /sdcard is empty in twrp but /data/media shouldn't.
rchtk said:
Weird. I don't have twrp so I can't check but you should see your data. Maybe the partition needs to be mounted (I think it is by default though). No /data/media ? /sdcard is the same but as a virtualized FAT file system to be able to be access from Windows. Could be that /sdcard is empty in twrp but /data/media shouldn't.
Click to expand...
Click to collapse
I'll have to look if it happens again.
I only remember trying to access /sdcard. Empty
https://twrp.me/faq/datamedia.html
Same issue , rooted and twrp noto e4 plus , any help ? Idk what's is going on
Joeykatie said:
Same issue , rooted and twrp noto e4 plus , any help ? Idk what's is going on
Click to expand...
Click to collapse
If I understand this thread flash custom kernel like ElementalX to unencrypt your device.
Just posted this on Lenovo forums, if someone here can help me i would appreciate :
Finally received the Nougat update today via OTA, I had enough battery and space internally and SD so i decided to download and install.
After the install finalized the phone is boot looping, it won't stop, i cant even turn off the phone! I already tried removing the SD and SIM card but it keeps boot looping!
What can I do? I waited ages to receive Nougat and my phone is bricked!
Very important note: XT1572 (Style) I never installed any custom ROM, i never rooted my phone, i don't even know how to do it...so that is not the problem.
abdielmaiden said:
Just posted this on Lenovo forums, if someone here can help me i would appreciate :
Finally received the Nougat update today via OTA, I had enough battery and space internally and SD so i decided to download and install.
After the install finalized the phone is boot looping, it won't stop, i cant even turn off the phone! I already tried removing the SD and SIM card but it keeps boot looping!
What can I do? I waited ages to receive Nougat and my phone is bricked!
Very important note: XT1572 (Style) I never installed any custom ROM, i never rooted my phone, i don't even know how to do it...so that is not the problem.
Click to expand...
Click to collapse
Press the power button. Keep it pressed for about 10-12 seconds. Maybe this will help. If this doesn't help press the volume down button and keep it pressed (while phone is bootlooping) it will take you to bootloader menu then press volume down button until you see recovery. When you see recovery press the power button. It will show "no command" then press the power button,keep pressed and press the volume up button twice it will now show you recovery menu. Then navigate using volume button and erase all data. Maybe this will help.
yk1999 said:
Press the power button. Keep it pressed for about 10-12 seconds. Maybe this will help. If this doesn't help press the volume down button and keep it pressed (while phone is bootlooping) it will take you to bootloader menu then press volume down button until you see recovery. When you see recovery press the power button. It will show "no command" then press the power button,keep pressed and press the volume up button twice it will now show you recovery menu. Then navigate using volume button and erase all data. Maybe this will help.
Click to expand...
Click to collapse
I tried wiping the cache, still doesnt work, i dont want to erase all data, i have pictures in internal storage i dont want to loose
I don't know what to do
abdielmaiden said:
I tried wiping the cache, still doesnt work, i dont want to erase all data, i have pictures in internal storage i dont want to loose
I don't know what to do
Click to expand...
Click to collapse
Did you tried pressing power button for 10 seconds?
Is your bootloader unlocked?
yk1999 said:
Did you tried pressing power button for 10 seconds?
Is your bootloader unlocked?
Click to expand...
Click to collapse
Yes I tried pressing power button 10 secs but it just restarts, and yes i can access the bootloader menu, im kinda lost here, If I wipe data will I go back to lollipop?
Goddamn i wish i never updated this crap, I had my 1 year old birthday photos i took yesterday in internal storage...
Should I wipe everything now or wait for an official fix?
abdielmaiden said:
Yes I tried pressing power button 10 secs but it just restarts, and yes i can access the bootloader menu, im kinda lost here, If I wipe data will I go back to lollipop?
Goddamn i wish i never updated this crap, I had my 1 year old birthday photos i took yesterday in internal storage...
Should I wipe everything now or wait for an official fix?
Click to expand...
Click to collapse
What is your bootloader status locked or unlocked?
You can see it in bootloader menu.
yk1999 said:
What is your bootloader status locked or unlocked?
You can see it in bootloader menu.
Click to expand...
Click to collapse
Here's an screenshot of the Bootloader Menu, i cant tell if it's unlocked or not.
Btw, thank you alot for trying to help me bro. :good:
abdielmaiden said:
Here's an screenshot of the Bootloader Menu, i cant tell if it's unlocked or not.
Btw, thank you alot for trying to help me bro. :good:
Click to expand...
Click to collapse
Looks like your bootloader is locked. Sorry but with an locked bootloader i can't think of any ideas.( Don't try to unlock your bootloader unlocking it will erase all your data and void your warranty). You can wait for official fix or take it to a Motorola official repair center. I am not sure that erasing all data will fix your device. And erasing your data won't restore marshmallow (did you write lolipop by mistake? Because you can ota to nougut only from marshmallow i think). It will still be nougut.
Can you tell me how much it boots before restarting. does it shows the boot animation fully?
If it shows boot animation fully than maybe erasing all data can fix it.(I can't say for sure)
I will recommend you to wait for official fix.(If the data on internal storage is very important).
yk1999 said:
Looks like your bootloader is locked. Sorry but with an locked bootloader i can't think of any ideas.( Don't try to unlock your bootloader unlocking it will erase all your data and void your warranty). You can wait for official fix or take it to a Motorola official repair center. I am not sure that erasing all data will fix your device. And erasing your data won't restore marshmallow (did you write lolipop by mistake? Because you can ota to nougut only from marshmallow i think). It will still be nougut.
Can you tell me how much it boots before restarting. does it shows the boot animation fully?
If it shows boot animation fully than maybe erasing all data can fix it.(I can't say for sure)
I will recommend you to wait for official fix.(If the data on internal storage is very important).
Click to expand...
Click to collapse
Sadly, warranty expired and here in Mexico will cost me tons of money to repair, I would rather buy a new phone.
About your question:
1. It shows boot animation fully, I can even see the main screen for at least 1.5 seconds (where it asks me for password)
I'll have to try to erase all data, i need my phone for work purposes i cant wait Lenovo for an official fix, im sure it will take AGES for that...f*ck them.
By the way, here's the official response of Motorola Support in Lenovo forums:
It's correct to try removing the SD and SIM cards to attempt to recover the phone. Since it did not work, the next step is factory reset. Are you still able to access wipe data/factory reset in recovery?
Regards,
JM
Motorola Support
Click to expand...
Click to collapse
Again, thank you mate for trying to help me, i really appreciate :good:
A factory reset may fix it if borked data already on the phone from the previous version or an app is the cause.
I'm gonna have to say a factory reset is going to be the best route as I've had bootloops before with this phone and factory reset has always fixed it.
You "could" try plugging the phone to a computer to see if you can get MTP running and access to the partition and maybe that might stop the loop. During my WM/WP days when flashing my roms and radios, accessing the partition via MTP mode stopped the bootloop.
abdielmaiden said:
Yes I tried pressing power button 10 secs but it just restarts, and yes i can access the bootloader menu, im kinda lost here, If I wipe data will I go back to lollipop?
Goddamn i wish i never updated this crap, I had my 1 year old birthday photos i took yesterday in internal storage...
Should I wipe everything now or wait for an official fix?
Click to expand...
Click to collapse
So far you are the first with bootloop - will not be a fix.
I haven't stock recovery and don't remember - is there option "backup"?
Did you have "google photos app"? You should have all photos on google drive. Check it with pc(www.google..).
Only factory reset you can do for help.
More option has authorized service.
With locked bootloader you can't do anything more.
Thank you all, you were right, I just wiped data and phone is working again, unfortunately lost many important pictures that wasn't saved in the Drive :'(
Anyway, I'm testing nougat, looking good atm
You learned a valuable lesson. Always have more than one backup and always use an SD for the camera. Glad your phone is working again .
abdielmaiden said:
Thank you all, you were right, I just wiped data and phone is working again, unfortunately lost many important pictures that wasn't saved in the Drive :'(
Anyway, I'm testing nougat, looking good atm
Click to expand...
Click to collapse
Please edit your Original Post on the first page and add the solution that worked for you. It will help people who might face this issue in future.
autosurgeon said:
You learned a valuable lesson. Always have more than one backup and always use an SD for the camera. Glad your phone is working again .
Click to expand...
Click to collapse
^^^ THIS!!!
People need to consider phones for what they are... a big chunk of plastic, metal, and GLASS that we fumble with hundreds of times a day. You need to anticipate it will break, brick, bootloop, get lost, stolen, have an update fail, or whatever once in a while, they are not infallible and neither are we. Be prepared, it doesn't take much and it isn't complicated.
Pictures seem to be the most important things to people... INSTALL GOOGLE PHOTOS and set them to backup automatically, it is super easy, and assuming most people charge at home every night, the most photos you would ever lose are 1 days worth. And go to https://photos.google.com once in a while and open the app once in a while and see if they are backing up.
Install an SD card in your phone, even if it's a little 16GB or something, set it up as portable storage (important), and set the camera to save items there instead of internal memory... This in combination with the above measure will be a 99.9% guarantee you won't lose any pictures or videos.
People seem to really like having SMS and MMS copies, then INSTALL SMS BACKUP & RESTORE by Carbonite and setup daily, weekly, or monthly backups of all your text and picture messages to your online service of choice (I recommend Google Drive). Then log into Drive and check it once in a while.
Use Google's Backup Transport, it's built into Android... it will maintain a list of apps you have installed and if the app developer is relatively current with the features of Android, it will backup your settings too, and in the event you need to restore, factory reset, move to another device, or whatever, you can restore all your apps pretty quickly.
Use the Google services and your account, when creating contacts, calendar appointments, notes, etc... Use the Google account option so contacts and appointments are saved permanently to Google and you can access them from anywhere. Use cloud based services like Keep, Drive, etc. so you always have backups of stuff and avoid apps that don't support Google (or other cloud based) storage for important data.
Other apps have some facilities to backup settings, data, and other things related to the app.
Oh, and keep your Google account secure... know the password, have your backup and recovery information up to date so if you lose the password you can reset it via your work email, a SO's phone number, etc. Your Google account is your key to everything if you follow my suggestions.
All of these things can be done a stock device, without root or anything else special... As much as I hate to say it, if you lose data on your device it isn't Moto's fault, Google's fault, or anything/anyone else's issue, but it's your fault. This is no different than the data on your computer, laptop, tablet, or anything else you might own, it takes a little bit of prep and planning to keep from losing anything.
I have thought to myself many times I should write a tutorial on doing these things, and some other common apps and Android tools to backup data and maintain it automatically, but with the way people blame me sometimes for bricking their device with my other tutorials I have decided not to do so.
It always blows my mind how many of my students post on Facebook that they got a new phone and need them.digits. millennials who are sposed to be so tech savvy cannot turn on the features to backup their address book much less anything else.
Maybe as an early genx myself as I grew up with DOS and windows 1.1 beta o better understand the need for a backup....lol
Could someone help me fix my OnePlus5?
Simply from one day to the other the Touch screen stopped working, I can not select any option, being possible only by physical button.
I can not enter Recovery Mode because when I first connected the device I have already entered a password, so I can not type the password because the touch does not work.
I do not know what else to do!!!
I have the OTG cable from OnePlus and even putting Mouse or Keyboard, both do not work.
Would anyone have other suggestions?
Follow the compressed video showing the recovery mode locked by password, touch does not work.
And photo from FastBoot Mode Screen.
Any updates on how you fixed this or what the problem was?
I had to RMA, motherboard was replaced.
I have the same problem
My screen stoped working and the recovery mode is protected with password like the video sent, i live in Brazil and here i dont have the RMA option, can someone help me?
_-^SORCERER^-_ said:
Could someone help me fix my OnePlus5?
Simply from one day to the other the Touch screen stopped working, I can not select any option, being possible only by physical button.
I can not enter Recovery Mode because when I first connected the device I have already entered a password, so I can not type the password because the touch does not work.
I do not know what else to do!!!
I have the OTG cable from OnePlus and even putting Mouse or Keyboard, both do not work.
Would anyone have other suggestions?
Click to expand...
Click to collapse
i was facing this and fixed it.
just use unbrick tool
after the phone boot up and touchscreens still doesn't work, just do a reboot
Tks @Apayah, Will try this procedure, and return with status.
@Apayah, theoretically OnePlus 5 returned works, I will wait a few days to see if the problem continues.
Thank you so much.
edujmjr said:
My screen stoped working and the recovery mode is protected with password like the video sent, i live in Brazil and here i dont have the RMA option, can someone help me?[/QUOTE @edujmjr I used the unbrick process and now works.
Try this process.
Enviado de meu ONEPLUS A5000 usando Tapatalk
Click to expand...
Click to collapse
_-^SORCERER^-_ said:
@Apayah, theoretically OnePlus 5 returned works, I will wait a few days to see if the problem continues.
Thank you so much.
Click to expand...
Click to collapse
Np, all good now?
Apayah said:
Np, all good now?
Click to expand...
Click to collapse
At this moments, yes, I will wait more days.
Thanks for your support in this problem.
_-^SORCERER^-_ said:
At this moments, yes, I will wait more days.
Thanks for your support in this problem.
Click to expand...
Click to collapse
no problem
Apayah said:
i was facing this and fixed it.
just use unbrick tool
after the phone boot up and touchscreens still doesn't work, just do a reboot
Click to expand...
Click to collapse
I'm facing the same issue . My phone was working perfectly fine one minute and then the next, the screen stopped responding including the two capacitive buttons. I rebooted it thinking it mgiht fix it, but now i"m stuck on the lockscreen.
Could you point me to the unbrick tool? Is it this one:
https://forum.xda-developers.com/oneplus-5/how-to/unbrick-tool-oneplus-5-t3648169
Does it do a factory reset or would it fix the unresponsive touchscreen issue without any loss of data?
CoCoGirl886 said:
I'm facing the same issue . My phone was working perfectly fine one minute and then the next, the screen stopped responding including the two capacitive buttons. I rebooted it thinking it mgiht fix it, but now i"m stuck on the lockscreen.
Could you point me to the unbrick tool? Is it this one:
https://forum.xda-developers.com/oneplus-5/how-to/unbrick-tool-oneplus-5-t3648169
Does it do a factory reset or would it fix the unresponsive touchscreen issue without any loss of data?
Click to expand...
Click to collapse
your bootloader unlocked ?, if you're on twrp, then do a back up via mtp.
yes i was use that one, well i was do factory data reset and still touchscreen was didn't work, i was still on twrp so i backing up all my data before i mess with it.
I've also had this issue already had the MB replaced but I had my new MB lost touch for about 5min today so i'll see if it gets worse like it did last time.
Apayah said:
your bootloader unlocked ?, if you're on twrp, then do a back up via mtp.
yes i was use that one, well i was do factory data reset and still touchscreen was didn't work, i was still on twrp so i backing up all my data before i mess with it.
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Click to collapse
I got an usb-c to OTG cable and was able to use the mouse in trwp. I followed a guide online to get past the lockscreen by deleting the lockscreen key files. After I did that, my screen just magically started working again. But now when I boot into the phone, it swipes to unlock but I can't access anything. It looks like it may be encrypted or something? I tried to set a new password to a pin/pattern but it won't save.
When I boot into trwp, it asks me to enter a password but I never had one? I tried using "default_password" and also using the numbers to represent the pattern but still doesn't work. Any idea how I can access my files or get my phone to boot up fully? I'm trying to avoid a factory reset, :crying:
CoCoGirl886 said:
I got an usb-c to OTG cable and was able to use the mouse in trwp. I followed a guide online to get past the lockscreen by deleting the lockscreen key files. After I did that, my screen just magically started working again. But now when I boot into the phone, it swipes to unlock but I can't access anything. It looks like it may be encrypted or something? I tried to set a new password to a pin/pattern but it won't save.
When I boot into trwp, it asks me to enter a password but I never had one? I tried using "default_password" and also using the numbers to represent the pattern but still doesn't work. Any idea how I can access my files or get my phone to boot up fully? I'm trying to avoid a factory reset, :crying:
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Ahh i never facing like that, try using multirom twrp ? At least at this moment you need to backup you're data.
You mean lockscreen thingy on data/system? There's a 3 files i guess and if you delete that, yes you can pass your screen.
I have no idea if twrp asked for a password, before this happened you're decrypted or encrypted? Password on twrp only for encrypted i think
Apayah said:
Ahh i never facing like that, try using multirom twrp ? At least at this moment you need to backup you're data.
You mean lockscreen thingy on data/system? There's a 3 files i guess and if you delete that, yes you can pass your screen.
I have no idea if twrp asked for a password, before this happened you're decrypted or encrypted? Password on twrp only for encrypted i think
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I deleted the 5 files in data/system and passed the lockscreen. But it doesn't let me see any information . I think I was probably encrypted since I don't believe I decrypted anything. I can't backup my data in twrp because without entering the password my files have a lot of folders that look like "WDAbwwoefdFZZfde." Before I deleted the keys, twrp asks me to enter my password which is a pattern, same one as when i start my phone. After I deleted the lockscreen keys, trwp asks me to type a password from letters or numbers.
Do you think if I were to dirty flash my rom again without wiping, that it will recreate the lock keys and decrypt my data? Without having to use multirom twrp?
CoCoGirl886 said:
I deleted the 5 files in data/system and passed the lockscreen. But it doesn't let me see any information . I think I was probably encrypted since I don't believe I decrypted anything. I can't backup my data in twrp because without entering the password my files have a lot of folders that look like "WDAbwwoefdFZZfde." Before I deleted the keys, twrp asks me to enter my password which is a pattern, same one as when i start my phone. After I deleted the lockscreen keys, trwp asks me to type a password from letters or numbers.
Do you think if I were to dirty flash my rom again without wiping, that it will recreate the lock keys and decrypt my data? Without having to use multirom twrp?
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Right seems encrypted problems, did you try multirom twrp yet? Should be on GZR xda thread
My OnePlus 5 stop Work again.
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