Could someone help me fix my OnePlus5?
Simply from one day to the other the Touch screen stopped working, I can not select any option, being possible only by physical button.
I can not enter Recovery Mode because when I first connected the device I have already entered a password, so I can not type the password because the touch does not work.
I do not know what else to do!!!
I have the OTG cable from OnePlus and even putting Mouse or Keyboard, both do not work.
Would anyone have other suggestions?
Follow the compressed video showing the recovery mode locked by password, touch does not work.
And photo from FastBoot Mode Screen.
Any updates on how you fixed this or what the problem was?
I had to RMA, motherboard was replaced.
I have the same problem
My screen stoped working and the recovery mode is protected with password like the video sent, i live in Brazil and here i dont have the RMA option, can someone help me?
_-^SORCERER^-_ said:
Could someone help me fix my OnePlus5?
Simply from one day to the other the Touch screen stopped working, I can not select any option, being possible only by physical button.
I can not enter Recovery Mode because when I first connected the device I have already entered a password, so I can not type the password because the touch does not work.
I do not know what else to do!!!
I have the OTG cable from OnePlus and even putting Mouse or Keyboard, both do not work.
Would anyone have other suggestions?
Click to expand...
Click to collapse
i was facing this and fixed it.
just use unbrick tool
after the phone boot up and touchscreens still doesn't work, just do a reboot
Tks @Apayah, Will try this procedure, and return with status.
@Apayah, theoretically OnePlus 5 returned works, I will wait a few days to see if the problem continues.
Thank you so much.
edujmjr said:
My screen stoped working and the recovery mode is protected with password like the video sent, i live in Brazil and here i dont have the RMA option, can someone help me?[/QUOTE @edujmjr I used the unbrick process and now works.
Try this process.
Enviado de meu ONEPLUS A5000 usando Tapatalk
Click to expand...
Click to collapse
_-^SORCERER^-_ said:
@Apayah, theoretically OnePlus 5 returned works, I will wait a few days to see if the problem continues.
Thank you so much.
Click to expand...
Click to collapse
Np, all good now?
Apayah said:
Np, all good now?
Click to expand...
Click to collapse
At this moments, yes, I will wait more days.
Thanks for your support in this problem.
_-^SORCERER^-_ said:
At this moments, yes, I will wait more days.
Thanks for your support in this problem.
Click to expand...
Click to collapse
no problem
Apayah said:
i was facing this and fixed it.
just use unbrick tool
after the phone boot up and touchscreens still doesn't work, just do a reboot
Click to expand...
Click to collapse
I'm facing the same issue . My phone was working perfectly fine one minute and then the next, the screen stopped responding including the two capacitive buttons. I rebooted it thinking it mgiht fix it, but now i"m stuck on the lockscreen.
Could you point me to the unbrick tool? Is it this one:
https://forum.xda-developers.com/oneplus-5/how-to/unbrick-tool-oneplus-5-t3648169
Does it do a factory reset or would it fix the unresponsive touchscreen issue without any loss of data?
CoCoGirl886 said:
I'm facing the same issue . My phone was working perfectly fine one minute and then the next, the screen stopped responding including the two capacitive buttons. I rebooted it thinking it mgiht fix it, but now i"m stuck on the lockscreen.
Could you point me to the unbrick tool? Is it this one:
https://forum.xda-developers.com/oneplus-5/how-to/unbrick-tool-oneplus-5-t3648169
Does it do a factory reset or would it fix the unresponsive touchscreen issue without any loss of data?
Click to expand...
Click to collapse
your bootloader unlocked ?, if you're on twrp, then do a back up via mtp.
yes i was use that one, well i was do factory data reset and still touchscreen was didn't work, i was still on twrp so i backing up all my data before i mess with it.
I've also had this issue already had the MB replaced but I had my new MB lost touch for about 5min today so i'll see if it gets worse like it did last time.
Apayah said:
your bootloader unlocked ?, if you're on twrp, then do a back up via mtp.
yes i was use that one, well i was do factory data reset and still touchscreen was didn't work, i was still on twrp so i backing up all my data before i mess with it.
Click to expand...
Click to collapse
I got an usb-c to OTG cable and was able to use the mouse in trwp. I followed a guide online to get past the lockscreen by deleting the lockscreen key files. After I did that, my screen just magically started working again. But now when I boot into the phone, it swipes to unlock but I can't access anything. It looks like it may be encrypted or something? I tried to set a new password to a pin/pattern but it won't save.
When I boot into trwp, it asks me to enter a password but I never had one? I tried using "default_password" and also using the numbers to represent the pattern but still doesn't work. Any idea how I can access my files or get my phone to boot up fully? I'm trying to avoid a factory reset, :crying:
CoCoGirl886 said:
I got an usb-c to OTG cable and was able to use the mouse in trwp. I followed a guide online to get past the lockscreen by deleting the lockscreen key files. After I did that, my screen just magically started working again. But now when I boot into the phone, it swipes to unlock but I can't access anything. It looks like it may be encrypted or something? I tried to set a new password to a pin/pattern but it won't save.
When I boot into trwp, it asks me to enter a password but I never had one? I tried using "default_password" and also using the numbers to represent the pattern but still doesn't work. Any idea how I can access my files or get my phone to boot up fully? I'm trying to avoid a factory reset, :crying:
Click to expand...
Click to collapse
Ahh i never facing like that, try using multirom twrp ? At least at this moment you need to backup you're data.
You mean lockscreen thingy on data/system? There's a 3 files i guess and if you delete that, yes you can pass your screen.
I have no idea if twrp asked for a password, before this happened you're decrypted or encrypted? Password on twrp only for encrypted i think
Apayah said:
Ahh i never facing like that, try using multirom twrp ? At least at this moment you need to backup you're data.
You mean lockscreen thingy on data/system? There's a 3 files i guess and if you delete that, yes you can pass your screen.
I have no idea if twrp asked for a password, before this happened you're decrypted or encrypted? Password on twrp only for encrypted i think
Click to expand...
Click to collapse
I deleted the 5 files in data/system and passed the lockscreen. But it doesn't let me see any information . I think I was probably encrypted since I don't believe I decrypted anything. I can't backup my data in twrp because without entering the password my files have a lot of folders that look like "WDAbwwoefdFZZfde." Before I deleted the keys, twrp asks me to enter my password which is a pattern, same one as when i start my phone. After I deleted the lockscreen keys, trwp asks me to type a password from letters or numbers.
Do you think if I were to dirty flash my rom again without wiping, that it will recreate the lock keys and decrypt my data? Without having to use multirom twrp?
CoCoGirl886 said:
I deleted the 5 files in data/system and passed the lockscreen. But it doesn't let me see any information . I think I was probably encrypted since I don't believe I decrypted anything. I can't backup my data in twrp because without entering the password my files have a lot of folders that look like "WDAbwwoefdFZZfde." Before I deleted the keys, twrp asks me to enter my password which is a pattern, same one as when i start my phone. After I deleted the lockscreen keys, trwp asks me to type a password from letters or numbers.
Do you think if I were to dirty flash my rom again without wiping, that it will recreate the lock keys and decrypt my data? Without having to use multirom twrp?
Click to expand...
Click to collapse
Right seems encrypted problems, did you try multirom twrp yet? Should be on GZR xda thread
My OnePlus 5 stop Work again.
Enviado do meu iPhone usando Tapatalk
Related
This is the second time I get this message. First time was on stock Android 7.0. next time, ~2 weeks later on stock Android 7.1.1. To revive my phone I had to perform a factory reset twice.
What causes this message? Is it software or hardware related? I assumed the former, but the fact that it happened twice after a reset and on a new version made me wonder...
I'm heading to a country without 3G coverage and barely any WiFi, so if this happens then, I'm screwed on 2 levels: -Loss of pictures, due to not able to back-up -Not able to reset, since that requires WiFi.
Anyone else who had this issue? Any recommendations, RMA?
Full error message: "Decryption unsuccessful" The password that you entered is correct but unfortunately your data is corrupt. To resume using your phone, you need to perform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed up to your Google account"
Thx.
You can set the phone to back up without wifi if you are good with that I've had my phone since December I have not had that happen odd.
Sent from my Nexus 6P using Tapatalk
gjkrisa said:
You can set the phone to back up without wifi if you are good with that I've had my phone since December I have not had that happen odd.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
And how would you do that? Can't seem to find any way to do that...
In Google photos there is in settings also drive after that I believe the rest of settings will back up w/o wifi I know photos will
Sent from my Nexus 6P using Tapatalk
Dytoonn said:
This is the second time I get this message. First time was on stock Android 7.0. next time, ~2 weeks later on stock Android 7.1.1. To revive my phone I had to perform a factory reset twice.
What causes this message? Is it software or hardware related? I assumed the former, but the fact that it happened twice after a reset and on a new version made me wonder...
I'm heading to a country without 3G coverage and barely any WiFi, so if this happens then, I'm screwed on 2 levels: -Loss of pictures, due to not able to back-up -Not able to reset, since that requires WiFi.
Anyone else who had this issue? Any recommendations, RMA?
Full error message: "Decryption unsuccessful" The password that you entered is correct but unfortunately your data is corrupt. To resume using your phone, you need to perform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed up to your Google account"
Thx.
Click to expand...
Click to collapse
Did you experience any random reboots?
When you say stock you confirm that it's full stock (no root and running google's kernel) ?
rchtk said:
Did you experience any random reboots?
When you say stock you confirm that it's full stock (no root and running google's kernel) ?
Click to expand...
Click to collapse
Never had any troubles with random reboots.
My phone froze, got unresponsive. I had to restart, and when it tried to boot I got this message. This happened twice.
No root, standard kernel. Bootloader not even unlocked.
Dytoonn said:
Never had any troubles with random reboots.
My phone froze, got unresponsive. I had to restart, and when it tried to boot I got this message. This happened twice.
No root, standard kernel. Bootloader not even unlocked.
Click to expand...
Click to collapse
That's it. Storage corruption and the decryption unsuccessful is a consequence of your problem.
Sorry but that looks like a defective device.
ram/emmc/power, it's hard to find without root/twrp. Unless an update got wrong but I don't think that would show these symptoms.
First, I would also raise a PR on google to see what they suggest: https://source.android.com/source/report-bugs.html
You really need to backup your data and have a backup phone in case the following gets you a brick..
I'd actually try flashing factory images (you won't be able to flash recovery image but others yes ). Make sure to record the messages returned on your PC to see if something went wrong. The update process is a bit dumb, it goes on even if errors are encountered so even if it finishes it doesn't mean much.
Once the device is flashed, if it boots, you could try filling your data partition by moving big files using usb transfer. When its full, reboot and see what's happening.
If you are short on time, prepare the RMA process...
edit: oh btw, I'm sure people would be interested to get the information displayed in bootloader mode (power on the phone by pressing volume down)
rchtk said:
That's it. Storage corruption and the decryption unsuccessful is a consequence of your problem.
Sorry but that looks like a defective device.
ram/emmc/power, it's hard to find without root/twrp. Unless an update got wrong but I don't think that would show these symptoms.
First, I would also raise a PR on google to see what they suggest: https://source.android.com/source/report-bugs.html
You really need to backup your data and have a backup phone in case the following gets you a brick..
I'd actually try flashing factory images (you won't be able to flash recovery image but others yes ). Make sure to record the messages returned on your PC to see if something went wrong. The update process is a bit dumb, it goes on even if errors are encountered so even if it finishes it doesn't mean much.
Once the device is flashed, if it boots, you could try filling your data partition by moving big files using usb transfer. When its full, reboot and see what's happening.
If you are short on time, prepare the RMA process...
edit: oh btw, I'm sure people would be interested to get the information displayed in bootloader mode (power on the phone by pressing volume down)
Click to expand...
Click to collapse
Thanks for your reply.
I sent it for an RMA, so unfortunately not able to do what you described. Couldn't chance it getting this error message when abroad.
Curious though if they will grant an RMA, nothing much is looking wrong at the moment. Hope they will, because else I'm screwed.
If they don't, though, I'll see if I can get the information displayed in bootloader mode.
I'm having the same issue.
Same message, only I'm BL unlocked, rooted and twrp.
It happened twice. Once on 7.1 DP1, and again on DP2.
Once I get into recovery, the system is encrypted, and I can't do a thing.
I'm going to try and back up to a flash drive, and try to mount that in twrp if it happens again.
rwj5279955 said:
I'm having the same issue.
Same message, only I'm BL unlocked, rooted and twrp.
It happened twice. Once on 7.1 DP1, and again on DP2.
Once I get into recovery, the system is encrypted, and I can't do a thing.
I'm going to try and back up to a flash drive, and try to mount that in twrp if it happens again.
Click to expand...
Click to collapse
Recent Twrp now supports full disk encryption so you should be able to see your files? And even do a backup from there. Take twrp 3.0.2-3
rchtk said:
Recent Twrp now supports full disk encryption so you should be able to see your files? And even do a backup from there. Take twrp 3.0.2-3
Click to expand...
Click to collapse
Strange, that's exactly the version I'm using.
rwj5279955 said:
Strange, that's exactly the version I'm using.
Click to expand...
Click to collapse
Weird. I don't have twrp so I can't check but you should see your data. Maybe the partition needs to be mounted (I think it is by default though). No /data/media ? /sdcard is the same but as a virtualized FAT file system to be able to be access from Windows. Could be that /sdcard is empty in twrp but /data/media shouldn't.
rchtk said:
Weird. I don't have twrp so I can't check but you should see your data. Maybe the partition needs to be mounted (I think it is by default though). No /data/media ? /sdcard is the same but as a virtualized FAT file system to be able to be access from Windows. Could be that /sdcard is empty in twrp but /data/media shouldn't.
Click to expand...
Click to collapse
I'll have to look if it happens again.
I only remember trying to access /sdcard. Empty
https://twrp.me/faq/datamedia.html
Same issue , rooted and twrp noto e4 plus , any help ? Idk what's is going on
Joeykatie said:
Same issue , rooted and twrp noto e4 plus , any help ? Idk what's is going on
Click to expand...
Click to collapse
If I understand this thread flash custom kernel like ElementalX to unencrypt your device.
Hello guys !
I was rocking OOS 4.5.3 with TWRP and root all fine, and I tried some dualboot stuff that I saw here on XDA (plot twist, don't try it) and then I ran into issues
I managed to reinstall the rom fine, but at the reboot, my fingerprint sensor wasn't picking up my fingers
I found out that when I try to register a fingerprint, it works fine, untill the last step where it stop picking my finger (not even vibrates)
I also noticed that it's impossible to delete a stored fingerprint
Any ideas ?
GMX1PT said:
Hello guys !
I was rocking OOS 4.5.3 with TWRP and root all fine, and I tried some dualboot stuff that I saw here on XDA (plot twist, don't try it) and then I ran into issues
I managed to reinstall the rom fine, but at the reboot, my fingerprint sensor wasn't picking up my fingers
I found out that when I try to register a fingerprint, it works fine, untill the last step where it stop picking my finger (not even vibrates)
I also noticed that it's impossible to delete a stored fingerprint
Any ideas ?
Click to expand...
Click to collapse
On man I'm in totally the same situation with you! I tried that dualboot too and stuck in boot screen, so i flashed the original rom zip and managed to boot well but the fingerprint isn't working any more......:crying:waiting for solutions
Okay, now that I woke up I will try to do a data wipe, I'll tell you about it, please do tell me if you find something
I'm also unable to activate wifi
Sounds like a good question for the dual boot thread.
If I remember right from previous threads about dual boot on other devices is, you should delete your original fingerprint or set it up as no lock before doing all the stuff with dual boot. I might be wrong.
ab7casper said:
Sounds like a good question for the dual boot thread.
If I remember right from previous threads about dual boot on other devices is, you should delete your original fingerprint or set it up as no lock before doing all the stuff with dual boot. I might be wrong.
Click to expand...
Click to collapse
Well, can't see where it is listed in the instructions, but thankfully this issue is nothing a full wipe can't fix
GMX1PT said:
Well, can't see where it is listed in the instructions, but thankfully this issue is nothing a full wipe can't fix
Click to expand...
Click to collapse
It's not, it was just a user having that issue on a Nexus 6P. Reset should fix. Set it up without a lock on it, then you should be able to set up fingerprints for each rom.
Thinking about. It, that sounds like a lot of hassle if you just want to try out different roms quickly.
GMX1PT said:
I'm also unable to activate wifi
Click to expand...
Click to collapse
I did not do this dual boot but I ran into WiFi not activating (endless searching for a WiFi access point), but I was able to fix it. Your probably uninterested in how I got into the situation but I fixed it with a previous nandroid backup done with one of the earlier versions of TWRP. Here are the steps that recovered WiFi:
Using TWRP, advance wipe Dalvik & Cache
Restore from a nandroid backup (OOS v4.5.2 in this case) ONLY system & /System
Reboot into the system and ignore TWRP's no OS warning
Using TWRP, advance wipe Dalvik & Cache
Reboot back into TWRP recovery and flash the Full v4.5.5 OTA file (~1.6GB) AND flash root (e.g. SuperSU)
Clear Dalvik&Cache and reboot into the system
After I did that everything return back to normal including the WiFI issue. The fingerprint scanner is working normally and I never lost any data what so ever.
Hi everyone,
I'm having a problem with my phone (S7 edge) during my travel. Suddenly my phone shut down and when I switched it on i couldn't input the password because the keyboard doesn't show up. The second problem is that after 1 minute that is on it just starts rebooting by itself. I tried to clean the cash and nothing happened. Tried the safe mode and I got the same result. Can't download adb because I'm on my way and It's too heavy as a file, I'll be back home in 2 weeks and I'd like to make some pictures with the phone while I'm here. The USB debug is off.
I don't want to delete all my data.
Can anyone help me please?
Same thing happened to me, while I was traveling... I had no choice but to do a factory reset through the Samsung recovery..
PacMaNNNN said:
Same thing happened to me, while I was traveling... I had no choice but to do a factory reset through the Samsung recovery..
Click to expand...
Click to collapse
Do you know if it is possible to recovery the private contents or if it's possible do a backup of the data in order to recover it later?
Asso99 said:
Do you know if it is possible to recovery the private contents or if it's possible do a backup of the data in order to recover it later?
Click to expand...
Click to collapse
I didn't even try to, I was so pissed, I did a full wipe and started from 0.
OK so this is totally self inflicted. At some point I was dinking around in the settings and the device asked me if I wanted to set a pin at startup. I went along with it and did that thinking it was a good idea. What it seems to have done (besides the startup pin) is encrypted the phone. Now technically everything works I can just enter my pin to boot to ROM or TWRP. But I want to remove the encryption and for the life of me I cannot find how to do that.
Any help would be GREATLY appreciated.
Here are notes on my situation:
-yes i searched the internets and XDA and mostly found stuff about the Nexus and OnePlus devices
-under security settings it just says "encrypted" there is no option to decrypt
-i have tried wiping and even formatting to different formats on data and system partitions
-tried different roms as well
-this is a Axon 7 U device
-running TWRP 3.1.1-0
-ROMs RR and Dark Rom
-obviously boot loader unlocked
Thank You
DarkQuark said:
OK so this is totally self inflicted. At some point I was dinking around in the settings and the device asked me if I wanted to set a pin at startup. I went along with it and did that thinking it was a good idea. What it seems to have done (besides the startup pin) is encrypted the phone. Now technically everything works I can just enter my pin to boot to ROM or TWRP. But I want to remove the encryption and for the life of me I cannot find how to do that.
Any help would be GREATLY appreciated.
Here are notes on my situation:
-yes i searched the internets and XDA and mostly found stuff about the Nexus and OnePlus devices
-under security settings it just says "encrypted" there is no option to decrypt
-i have tried wiping and even formatting to different formats on data and system partitions
-tried different roms as well
-this is a Axon 7 U device
-running TWRP 3.1.1-0
-ROMs RR and Dark Rom
-obviously boot loader unlocked
Thank You
Click to expand...
Click to collapse
Remove your PIN and then add it back but this time when it asks you if you want the startup pin choose no thanks.
Startup pin IS encryption.
bkores said:
Remove your PIN and then add it back but this time when it asks you if you want the startup pin choose no thanks.
Startup pin IS encryption.
Click to expand...
Click to collapse
I had tried that earlier and it did not work. What did work was doing doing a format data in twrp. I think mine was just stuck.
DarkQuark said:
I had tried that earlier and it did not work. What did work was doing doing a format data in twrp. I think mine was just stuck.
Click to expand...
Click to collapse
i believe that's the only way to decrypt the phone. You can have your phone encrypted without jt asking for a pin or pattern and startup, and it happens every damn time you forget to flash supersu or magisk on first boot. If you flash another ROM later you'll have to format data, or it will fail if it is encrypted.
If your phone has TWRP I suggest that you go to it and format data, then install supersu/magisk via sideload or an sd card or otg without rebooting.
I got a notification for system update. When I rebooted, my tablet started up in TWRP. The update finished (I don't Know if it was successful or not). After I rebooted into system, my usual PIN is not working, do I can't get access. I'm away from home and away from my PC for a couple of weeks, so I'm limited in what I can do.
Does anybody know how to get a PIN to work? Looks like TWRP has been replaced with regular recovery on partition 1, but I have TWRP on partition 2 also. Is there a way to get into TWRP on partition 2 without a desktop PC?
I have the same problem, after the system update yesterday my old pin does not work anymore. What could I do?
So, before you updated, was your tablet rooted? Did the update use TWRP or the stock recovery? Did you have a pin set before the update?
before the update I use PIN and fingerprint reader, device was not rooted.
The update was offered by the device and ran normally.
Now my PIN does not work anymore. I do not have an "ok" button
when entering the PIN and I do not remember if there was one before?
My pin was reset after I updated, but I thought it was because I had replaced the stock recovery with TWRP. I've heard that there's a bug in TWRP that can mess up your pin. Now it looks like the pin problem is happening with stock updates, too. I'm surprised that other people haven't reported it.
If you had TWRP installed and you were able to boot into it, there's a way that you can use the TWRP file manager to delete the pin lock files. In your case, you will probably have to do what I ended up doing. I copied into Huawei eRecover and reset the tablet. That means it was wiped and I had to restore my apps and settings. You could try to get in touch with Huawei support first and see if they have a solution, since it appears that a stock update caused the problem. Please post back again if you find a solution.