Database Users

No Service and Unregistered SIM on Bell GSIII

hey guys, i got my GSIII for Bell about 2 weeks ago (and Bell has an LTE network). so a few day sfter i got it, i got no service at a place where i always get 3-4 bars, i rebooted the phone and the problem was gone. it happened again the same day and i rebooted again and it was fixed again. nothing has happened since, until yesterday. i was on my way to work and took a glance at my phone and it said unregistered SIM, so i rebooted it and it took a few minutes for it to gain access to the network again. today it happened again and i rebooted again and got LTE and HSPA back. has anyone else had this problem at all? it kinda sucks seeing as i paid full price for it and its acting up like this. any help would be appreciated
thanks

Get a new sim from Bell before you swap out devices.
Sent from my AT&T Galaxy SIII (SGH-i747)

ya ill try that, hopefully its just a faulyt sim or something

I have this problem too. Think it may be the device as I've had two Sims (first one wasn't lte) keep us posted might try another sim to be sure
Sent from my SGH-I747M using xda premium

ya im going in tomorrow to get a new SIM, hope they dont charge me, ill def keep u guys posted

this has nothing to do with the SIM. I have the same problem (also with Bell) and I called them. They are aware of this situation and are working on a solution. Usually happens when you go from LTE to HSPA.
They told me to switch my settings to GSM/HSPA instead of GSM/HSPA/LTE until its fixed. My SIM is new btw.

Have you tryed doing a battery pull? There is sometimes temp data that causes issues and a battery pull fixes it. When I got my S3 on launch day they said there was a delay in the network so it will be about 30mins before it shows registered SIM and works for me almost 3hrs later still no service. Went to my rep and asked me if I did a battery pull said no only tryed rebooting. Once I pulled the battery wait 30sec and put it back all was well. Try that if the issue is still there them most likely a SIM card problem and you need to go to a Bell store and sort it out.
Sent from my SGH-I747M

Bagbug said:
this has nothing to do with the SIM. I have the same problem (also with Bell) and I called them. They are aware of this situation and are working on a solution. Usually happens when you go from LTE to HSPA.
They told me to switch my settings to GSM/HSPA instead of GSM/HSPA/LTE until its fixed. My SIM is new btw.
Click to expand...
Click to collapse
and by changing to GSM/HSPA has it stopped the unregistered SIM problem so far? cuz LTE isnt a huge deal for me to have right now

that would be unfortunate as LTE is something that I really use now that its turned on at my workplace. If thats the case I hope an update comes soon.

balla4lyf23 said:
and by changing to GSM/HSPA has it stopped the unregistered SIM problem so far? cuz LTE isnt a huge deal for me to have right now
Click to expand...
Click to collapse
of course, like I said , they are aware of the problem.
I change it back to LTE when I need speed (tethering).

Bagbug said:
of course, like I said , they are aware of the problem.
I change it back to LTE when I need speed (tethering).
Click to expand...
Click to collapse
ya the guy at the bell store told me to do the same thing today, said their LTE network is messed up right now and its not just GSIII's that are having these problems..on an aside, this morning i had my phone fully charged and had a 4 hour shift at work, at the end of the shift, after barely using it, my battery was at 7% ridulous, he said it was prolly cuz the phone was constantly searching for an LTE network, hopefully switching the network now increases my battery life!

Stuck in 1x mode?

Hello everyone.
I just got my phone back from Samsung after it wouldn't power on, then had trouble getting it to stay connected long enough to activate. So, I brought it in to town, hooked in to wifi, and had no issues. Got the phone activated, waited for a while, updated the PRL and Profile, and waited around to see if it would start working for me. Unfortunately, it was still not working very well. Put on the 1x/3g mod to see if it was actually getting 3g. Found that it was not... Finally, I contacted sprint to see if they could help on tech support. He said he would contact the network people...
I was like, hmm... at different location now, checked at the sprint store, updated one of their phones PRLs, and it seemed to start running slowly too... so I downgraded my PRL to see if that would help, it did not. Finally, I put on the 00001 PRL really quickly to see if I could get 3g... seems it didn't leave sprint or the 1x.
So, put it back to the original... was wondering if anyone has some advice?
Thanks much.
UPDATE: So, the radio has been flickering on and off for data reception, went up to Green Bay today and it went into 4g, then 3g, then nothing for a while, then back again...
Right now it is on 4g again.
Is there any way to check if the radios may have something not working? I would say maybe it is just network upgrades, (really, really hoping this is the case), but then I would think that Sprint would have said something when I contacted them about there being upgrades....
Thanks.

Take it to a store and ask them to test the radios. They could be faulty.

Mines been acting the exact same way...altho mine has not had problems before needing to be sent to Samsung.
2 weeks ago it just started not going into 4g as much as it used to...and RANDOMLY totally dropping any data connection 10x a day. Literally no 3g/4g for 2+ minutes at a time..no amount of airplaine mode/restarts fixes it......its like im back to the SgS2 days.. ****im sick of Sprint/samsung

Snazarian said:
Mines been acting the exact same way...altho mine has not had problems before needing to be sent to Samsung.
2 weeks ago it just started not going into 4g as much as it used to...and RANDOMLY totally dropping any data connection 10x a day. Literally no 3g/4g for 2+ minutes at a time..no amount of airplaine mode/restarts fixes it......its like im back to the SgS2 days.. ****im sick of Sprint/samsung
Click to expand...
Click to collapse
It's sprints fault, not samsung. I have the same data drop problems, especially around NYC/NJ. I've had the same issue on my previous S3. My GF has no such issues on her S4 or her previous S3, but she has AT&T. Chances are Sprint is doing something with the network in your area currently.

Try this
1 - update profile
2 - update prl
3 - open the dialer and enter ##72786#
Your phone will reboot and go thru the activation process
If that does not help, call sprint and find out if there are any network vision enhancements in progress for your area. Unfortunately when Sprint does their updates it gets REALLY BAD until they are done
Sent from my SPH-L720 using xda app-developers app

Signal Reception After official Nougat/7.0 update

After folks have had a chance to test drive the new update, please post some feedback on signal reception.
Particularly of interest is feedback from folks who are in areas with weak signal to begin with.
Please specify your provider too.
Thanks!

I updated to nougat right after I bought this phone yesterday so I can't compare before and after but the signal in my office is bad and the Axon isn't doing too bad. I use line for messaging and picture and video downloads are crawling but Netflix VR was working fine. Chrome has been slow too. I'd say it seems to be near the bottom of the phones I've used in here but since some apps work OK I think it may need some more testing before I blame it totally on the signal.

Well, I'm on Verizon and after update the phone stopped reading my sim ?
Had to buy a straight talk prepaid sim to get me through the day maybe through the week. I'm sooooo pissed right now.
I can't believe ZTE would do that. I know they didn't say it'll work on Verizon but after working fine on MM why in the world wouldn't they make it the same way.

tolymatev said:
Well, I'm on Verizon and after update the phone stopped reading my sim ?
Had to buy a straight talk prepaid sim to get me through the day maybe through the week. I'm sooooo pissed right now.
I can't believe ZTE would do that. I know they didn't say it'll work on Verizon but after working fine on MM why in the world wouldn't they make it the same way.
Click to expand...
Click to collapse
They didn't disable CDMA. It's just not populating the APN settings automatically when using a Verizon sim. There's a walk-around to make it work on Verizon. Go to ZTE forum for details.
Sent from my ZTE A2017U using XDA-Developers Legacy app

astropods said:
I updated to nougat right after I bought this phone yesterday so I can't compare before and after but the signal in my office is bad and the Axon isn't doing too bad. I use line for messaging and picture and video downloads are crawling but Netflix VR was working fine. Chrome has been slow too. I'd say it seems to be near the bottom of the phones I've used in here but since some apps work OK I think it may need some more testing before I blame it totally on the signal.
Click to expand...
Click to collapse
My signal in my building went up a bar from yesterday. Next to my iPhone on the same carrier Im actually getting better signal with the Axon. My battery is very impressive today as well. So far Im liking the update alot.

tolymatev said:
Well, I'm on Verizon and after update the phone stopped reading my sim ?
Had to buy a straight talk prepaid sim to get me through the day maybe through the week. I'm sooooo pissed right now.
I can't believe ZTE would do that. I know they didn't say it'll work on Verizon but after working fine on MM why in the world wouldn't they make it the same way.
Click to expand...
Click to collapse
Same for me but I fixed it. Factory reset with the sim out and then install it and factory reset again. Fixed and working fine
Sent from my ZTE A2017U using XDA-Developers Legacy app

Oneplus 6T and Verizon?

Should I or should I not get the Oneplus 6T I'v have read on the net and see that there are some problem's here and there. I see lot's of fixes but is it all worth it or there just to many problem's. Or are these problem's overstated.

Works fine with Verizon. You will not get 3g or 1x if that means anything to you. Apparently Verizon will be all 4g by the end of 2019. When the 6t first came people were having lots of issues due to how Verizon handles phones with cdma. You had to call or contact live chat and request the phone line be cdma-less. However this has changed . I got mine about a week ago and I was able to put my sim card in 6t, login to my Verizon account, click activate phone on existing line and the cdma-less feature was added to my like automatically and I immediately started getting text messages. It's been smooth sailing since. I actually get better reception with this phone compared to my OG pixel XL.

anthonyg45157 said:
Works fine with Verizon. You will not get 3g or 1x if that means anything to you. Apparently Verizon will be all 4g by the end of 2019. When the 6t first came people were having lots of issues due to how Verizon handles phones with cdma. You had to call or contact live chat and request the phone line be cdma-less. However this has changed . I got mine about a week ago and I was able to put my sim card in 6t, login to my Verizon account, click activate phone on existing line and the cdma-less feature was added to my like automatically and I immediately started getting text messages. It's been smooth sailing since. I actually get better reception with this phone compared to my OG pixel XL.
Click to expand...
Click to collapse
By going to your account and activating where you charged a activation fee?

bcltoys said:
By going to your account and activating where you charged a activation fee?
Click to expand...
Click to collapse
I wasn't. Had mine since release day. I did have to do a few online chats to get SMS to work. But no big deal.

bcltoys said:
By going to your account and activating where you charged a activation fee?
Click to expand...
Click to collapse
Nope I just double checked. No fee

Thank's

Works for me. No fee. Just swapped SIM.

tech_head said:
Works for me. No fee. Just swapped SIM.
Click to expand...
Click to collapse
I'm interested in buying a 6T as well and I'm on Verizon. So you're saying you just put in your SIM from your former working Verizon phone and all functions are working correctly on your 6T? Mms,sms, incoming and outgoing calls, etc? Wasnt sure if I would still need to contact Verizon to get everything set up correctly. Only reason I ask us that I see a lot of mixed statements about the 6T working on Verizon.

Topdroid01 said:
I'm interested in buying a 6T as well and I'm on Verizon. So you're saying you just put in your SIM from your former working Verizon phone and all functions are working correctly on your 6T? Mms,sms, incoming and outgoing calls, etc? Wasnt sure if I would still need to contact Verizon to get everything set up correctly. Only reason I ask us that I see a lot of mixed statements about the 6T working on Verizon.
Click to expand...
Click to collapse
You will still need to contact them to get SMS to be received correctly. You will need CDMA_LESS or LTE only set up. It took me two minutes on chat.
No issues since.

I activated my new phone using my old phone so that Verizon could send me a security code. The CDMA-less was already checked once they activated the 6t. Then swapped the SIM cards from old phone to new. No issues, no fees. It works great and I'm in a very rural area usually on Band 13 

What about Verizon prepaid? Verizon doesn't offer same chat based support for prepaid.

You guys aren't saying whether that is prepaid or postpaid. My EMEI comes up properly when doing a BYOD for postpaid, but it says "incompatible" when I use the BYOD tool for prepaid.
I would like to use prepaid - it is substantially cheaper than postpaid, and obviously anyone here doesn't have to subsidize the phone, so it doesn't seem like there is any advantage, and only disadvantages, to going postpaid.

I just got mine yesterday. I set it up using the following fix / process from Verizon. Had zero issues and everything worked from the start.
Verizon tells us that an easier fix than calling into support may be to login to your account, then head to My Verizon>My Device>Activate or Switch Device>Activate On an Existing Line, and then follow the instructions that pop-up.

scott45333 said:
I just got mine yesterday. I set it up using the following fix / process from Verizon. Had zero issues and everything worked from the start.
Verizon tells us that an easier fix than calling into support may be to login to your account, then head to My Verizon>My Device>Activate or Switch Device>Activate On an Existing Line, and then follow the instructions that pop-up.
Click to expand...
Click to collapse
This is the process I did when I got mine.
I also took out the SIM from my old phone and made sure both were turned off before I started.
I think the instructions on Verizon say something like this also.
**This was also a NEW SIM CARD** old one was over 3 years old
No problems been working great.

tech_head said:
You will still need to contact them to get SMS to be received correctly. You will need CDMA_LESS or LTE only set up. It took me two minutes on chat.
No issues since.
Click to expand...
Click to collapse
This. Just log into my Verizon and do the chat with a representative, and tell them you need CDMA_LESS and tell them your pin and Wich line. Also use Sim slot two.

zakkyzombie said:
This. Just log into my Verizon and do the chat with a representative, and tell them you need CDMA_LESS and tell them your pin and Wich line. Also use Sim slot two.
Click to expand...
Click to collapse
Sim slot 2 in particular, mines gonna be here friday. In the same boat. Pretty excited

aer0zer0 said:
Sim slot 2 in particular, mines gonna be here friday. In the same boat. Pretty excited
Click to expand...
Click to collapse
Be good to have you on board.

nrage23 said:
Be good to have you on board.
Click to expand...
Click to collapse
Looks like a party 256 8 coming Friday.

Tried both sim slot, and doesn't seem to matter. I have mine on slot 1 and no issues.

I'm on prepaid and I was with the second wave of users who had to go through the fiasco of not getting SMS and MMS. took me 4days to make it finally working.
now I live in a semi rural area and a lot of times signal drop to 3g. I was skeptical about this phone. but it worked out well for me. I still have volte symbol. I just have to be a tad careful about not dropping to 3g. if the following 3 things are very important to you than this phone is not for you.
1. WiFi calling
2. 3G service
3. notification light
I don't know if visual voicemail works or not because i don't use it.

Horrible signal new S10+ on sprint

Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.

dannieboiz said:
Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
Click to expand...
Click to collapse
i have the exect same issue with s10e..i thought it was only s10e because its a cheaper model..what do we do..plus also my wifi is pritty bad..only on this device

My wifi works fine but I have very limited if any data signal and I can hardly send or receive text messages....
No one has a fix?
I called the sprint store and the guy said lots of these new S10 series phones have connectivity issues.
He said their tech has a fix for it but it may not be effective. He said Samsung needs to release an update to fix it.
I've got the S10+
Sent from my SM-G975U using Tapatalk

Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
Sent from my iPhone using Tapatalk

johnwayne27 said:
Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I used to believe in this statement.. But when I walk around with a phone from Verizon (business), Srint (Personal) and AT&T hotspot service, I realized this is very not true.
There are locations where each carrier is stronger than others. At one of my job site, Verizon and AT&T fail to connect at all constant roaming and drop calls while Sprint skips along like no body cares.
Point, additionally, as each carrier acquire and deploy new bands, they need to be built out so the newer devices that support the bands can utlize it relieving the crowded older bands.
HOWEVER, this stupid phone, with SignalCheck Pro installed, I can see the bands I'm on but the signal stregnth is horrible, like at the moment, i'm connected to band 41 but LTE is at -117dBm, that's almost like not having signal at all. Likewise when I'm connected to band 25 and 26.
I tried disabling all those bands and force it onto the lower frequency with hardly any success.

dannieboiz said:
I used to believe in this statement.. But when I walk around with a phone from Verizon (business), Srint (Personal) and AT&T hotspot service, I realized this is very not true.
There are locations where each carrier is stronger than others. At one of my job site, Verizon and AT&T fail to connect at all constant roaming and drop calls while Sprint skips along like no body cares.
Point, additionally, as each carrier acquire and deploy new bands, they need to be built out so the newer devices that support the bands can utlize it relieving the crowded older bands.
HOWEVER, this stupid phone, with SignalCheck Pro installed, I can see the bands I'm on but the signal stregnth is horrible, like at the moment, i'm connected to band 41 but LTE is at -117dBm, that's almost like not having signal at all. Likewise when I'm connected to band 25 and 26.
I tried disabling all those bands and force it onto the lower frequency with hardly any success.
Click to expand...
Click to collapse
Can you disable or remove that signal check program? Not all sognal check programs are legit.
What country are you in?
That may be part of the problem.
I agree, carriers do have their own pros and cons.
Sent from my iPhone using Tapatalk

johnwayne27 said:
Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
johnwayne27 said:
Can you disable or remove that signal check program? Not all sognal check programs are legit.
What country are you in?
That may be part of the problem.
I agree, carriers do have their own pros and cons.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I'm in the US
and yes the program can be uninstalled, but it was only installed because I need to troubleshoot this issue, so it's not the program that's causing the problem. It's just telling me what band I'm on and the signal.

dannieboiz said:
Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
Click to expand...
Click to collapse
It's not just you. There are multiple threads on Sprint's forums with users complaining. My phone constantly roams, the WiFi calling keeps timing out on location and though it says LTE most of the time data doesn't work. Lucky for me I keep a spare phone so I'll be switching back to my iPhone X until they resolve this but there's been no official word on any of this getting resolved so I'm not expecting a solution any time soon. I'm wondering if it was the update I installed that caused this because it seemed like day 1 the phone was ok. Maybe a solution is to use Odin and flash back to the original stock.

winb83 said:
It's not just you. There are multiple threads on Sprint's forums with users complaining. My phone constantly roams, the WiFi calling keeps timing out on location and though it says LTE most of the time data doesn't work. Lucky for me I keep a spare phone so I'll be switching back to my iPhone X until they resolve this but there's been no official word on any of this getting resolved so I'm not expecting a solution any time soon. I'm wondering if it was the update I installed that caused this because it seemed like day 1 the phone was ok. Maybe a solution is to use Odin and flash back to the original stock.
Click to expand...
Click to collapse
They had me reset network settings which I did and it didn't help. They're sending me a replacement phone... Once I get it I'll prevent the Samsung update and see if that helps. Idk I really wanted to like this phone.
Sent from my SM-G975U using Tapatalk

Sadly this is a known issue:
https://community.sprint.com/t5/Samsung/Galaxy-s10-plus-wont-stay-connected-to-LTE/td-p/1035678
https://www.reddit.com/r/Sprint/comments/b1hxkp/galaxy_s10_data_failure/

Strange I get signal better than I did on my note 9

Do you guys have a Sprint phone or the unlocked version from factory? I have the factory unlocked version, could it be it? The sprint guy @ the store said they sold a few s10's and no one has come back *****ing yet

dannieboiz said:
Do you guys have a Sprint phone or the unlocked version from factory? I have the factory unlocked version, could it be it? The sprint guy @ the store said they sold a few s10's and no one has come back *****ing yet
Click to expand...
Click to collapse
I have the sprint version purchased from S

Spent an hour with samsung to no resolution. Took my verizon sim and dropped it on the S10 and the phone was getting good signal and speed then dropped for a couple minutes then back to good speeds. But as it's doing this, the phone started to get very warm. Sprint tech support doesn't know crap, just make me repeat their written process multiple times and the guys at the sprint stores are just salesman.
Since the verizon seems shows intermitten connections as well, i'm going to see if samsung can send me a replacement.