I had my Surround lock up twice today requiring me to remove the battery. Once while searching in the marketplace and another when I was typing in a text message. Anyone else have any freezes yet?
I'm only on day 2 with mine, but so far no freezes here.
i've had mine since nov 8th and i haven't had any freezes yet. has it done anything else?
I had a couple freezes 2 days after buying it requiring me to pull the battery once, but other than that, its been running every day since then without a reboot just fine.
I did install several applications from the marketplace which did not work until i booted the phone so perhaps that had something to do with it. Made me wish for a stylus and a reset switch though! Some things never change...
Mine just froze one time after downloading a program and I think it had to do with low signal strength so the download hung then the phone was frozen. Other than that smooth as can be.
Wingnutt54 said:
Mine just froze one time after downloading a program and I think it had to do with low signal strength so the download hung then the phone was frozen. Other than that smooth as can be.
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Click to collapse
I've had the Market freeze a few times on me too, but that's it so far...and I did pull the battery
Ive got a new one for you. The microphone on mine stopped working.... I was in the middle of a call and I could hear "hello...hello..." but he couldn't hear me. I did a power cycle and still no go. So I took the battery out and restarted it and it decided to work again. Now the battery was pretty low, but not dead you think that the noise cancelation crap in the phone could stop working with a low battery?? That was a new one for me
Constant Freezes and Reboots
Mine began locking up after I installed about 20 apps in one day. Then it would randomly reboot itself. Then it got bad, It would reset to default: no apps installed, no accounts, no contacts. But the wierd thing is, randomly it would come back with all my settings. I contacted HTC throug email and got a reply within 20 minutes. Told me to do Hard Reset because OS got corrupt somehow. Hold Volume Up & DOWN while powering ON. Options come up on screen to Hard Reset. I have since reinstalled every app as before and it works flawless now. Loving my Surround!!
I had my first reboot today, I was typing in a text message and it hung on the letter "I" then when dark after 30 seconds or so. It immediately botted back up and has been fine ever since. Strange...
i have had my atrix for 4 days now and its locked up 3 times were i had to take the battery out to restart it anyone else have this problem anyone no how to fix it or should i return it for a new one
kga943 said:
i have had my atrix for 4 days now and its locked up 3 times were i had to take the battery out to restart it anyone else have this problem anyone no how to fix it or should i return it for a new one
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Did you install any applications from the market? Is your phone freezing while a certain application is open or does it freeze even on the homescreen? If you have a lot of applications installed try to deinstall and look if it becomes better. If not try a factory reset. If it still freezes than return it for a new one.
Would you mind saying what you were doing when it locks up?
If it's during Music, it doesn't actually lock up, it just shows a black screen for about half a minute. Everything still functions, it just doesn't show.
Two times trying to answer a call the screen would not unlock nothing would work I had to take the battery out and just todayit was sitting on my desk and it would not turn on when I tried to use it
The green message light was on very dim and I had to take the battery out
Sent from my MB860 using XDA App
I have a feeling there is a bad batch of units out there.
Try factory reset and see if it continues to lock up, if it does, return it for another.
kga943 said:
Two times trying to answer a call the screen would not unlock nothing would work I had to take the battery out and just todayit was sitting on my desk and it would not turn on when I tried to use it
The green message light was on very dim and I had to take the battery out
Sent from my MB860 using XDA App
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Click to collapse
Sounds like a broken phone. Try a factory reset (if you return it they anyway ask if you did that) and if that won't help get a new one....
kga943 said:
Two times trying to answer a call the screen would not unlock nothing would work I had to take the battery out and just todayit was sitting on my desk and it would not turn on when I tried to use it
The green message light was on very dim and I had to take the battery out
Sent from my MB860 using XDA App
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Click to collapse
Same thing happened to me yesterday, the light was very dim green and the phone did not respond until I pulled the battery. It hasn't happened again.
I've already had to replace my Atrix for another issue. Right now my confidence in this phone is not very high, but it is brand new. Lots of issues will probably pop up and be fixed via software updates- at least I hope thats the case.
It really feels like all the issues people are having with this phone are software related. Maybe motorolla will just cave and give us gingerbread with no blur
I've had the same problem while playing music...over the past 3 days after about 30 minutes of tunes it'll lock up and after another 5 reset itself...i've done the reset after the second and it still does it...i'm bout to take it back and exchange it...i expect glitches but damn.
Motorola Atrix (stock)
AT&T Fuze (Energy.RAPHAEL.21916.Sense2.5.Cookie.2.0.sencity)
I have had the issue happen 2 me twice in 3 days, the last time was when adding the note widget to screen. It was not completely locked up just the touch screen, i could press the power off button but the touch screen would not let me shutdown
something you might want to try if a factory reset doesn't work would be a reinstall from the recovery menu.
power your phone off
hold the down volume key and the power button
release the power button once the phone begins to boot
keep holding the down volume button until you see "fastboot" at the top of the screen
now be careful, the down volume button navigates through the boot options and the up volume selects one
so press the down volume button until you come across "android recovery"
once you see it press the up volume button to select it
once you get to the screen with the exclamation mark tap the bottom right of the touchscreen, this should pop up the recovery menu
select wipe data/factory reset
let the phone do it's thing
good luck
I've seen this resolve some audio codec issues that were causing the phone's mic to not work, dunno if it'll work for your issue but it can't hurt to try.
best of luck
bl4ck0ut
I have found a fix for my lockup issue. If the screen is on and lockup (no touch screen) press the power button 2, turns off the display and turns it back on and everything continues to work fine.
mrlinux11 said:
I have found a fix for my lockup issue. If the screen is on and lockup (no touch screen) press the power button 2, turns off the display and turns it back on and everything continues to work fine.
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Click to collapse
I have the same problem (screen randomly locks up once or twice a day, buttons dead) and have found the above "solution" to work perfectly, also. The problem however is that pressing the power button twice and unlocking the phone is not exactly elegant especially if the screen locks while you are trying to answer an incoming call.
I changed my battery settings to "performance mode" as I read somewhere that that might help. I will let you know if that seems to resolve the issue.
Changing battery setting doesn't seem to do anything. I still get my share of frozen/locked up screens a few times a day. Still have not figured out how to replicate the behavior. It really does seem random.
I've been suffering from this as well, I'm going to try to exchange my phone and see if that helps.
Exchanged my phone today. So far I haven't seen any locked/frozen screen issues. I am relieved. Maybe there are just a few bad units out there.
Also for what it is worth ... the lady at AT&T told me that taking out the battery while the phone is on would fix it. Since I never figured out how to replicate the behavior I couldn't verify that her suggestion would indeed actually fix the problem and demanded an exchange anyways.
atrix does lock up and have glitches
lock up glitch:
While in standby (screen black), it locks up. You obviously don't know when exactly it happens as it's lying around in standby. When you press the powerbutton to wake it up, nothing happens. You can try what you want, long press, several presses, just dead phone. As if the battery losts juice, but 2 times it happened and the battery was above 50%.
Tired to connect the charger while in that lock-up state. Nothing happens The notification light remains black as well.
The 2nd time this happened to me, I had the idea to call myself and see if just the powerbutton has a glitch and the phone is actually running just remaining in standby with a black screen. But nope, the phone didn't ring or wake up.
Only way to recover is to take the battery out.
I didn't mess with my phone and was very careful in which apps I installed. The only ones I have are very populoar 4+star apps:
extended controls
easy profiles
the other apps are most of the time not even running:
photoaf, vignette, imdb, nytimes, fb, skype, pandora, screen filter, droid light, prozoom5x camera
No games at all installed...
The 2nd glitch that happened to me a couple of times is that the finger print sensor is not working: It doesn't display any message as in " did not verify, too short, ..." it's just dead, the only way to get in is to punch in the number code.
This is typically fixed after switching the phone off fully.
Of course skype also doesn't work on my atrix (well known mic issue)
It happened to me as well. I had installed some apps but when it froze it had been off (the screen that is) so it was sitting then when I tried to open it by pressing the power button the green light came on but it would not wake. I removed the battery, replaced it then it did the same thing again (including the green light). I removed and installed the battery once more then it was fine. It must have been something in the backround but not sure as to what that was. Hasnt happened again though.
pedroosan said:
lock up glitch:
While in standby (screen black), it locks up. You obviously don't know when exactly it happens as it's lying around in standby. When you press the powerbutton to wake it up, nothing happens. You can try what you want, long press, several presses, just dead phone. As if the battery losts juice, but 2 times it happened and the battery was above 50%.
Tired to connect the charger while in that lock-up state. Nothing happens The notification light remains black as well.
The 2nd time this happened to me, I had the idea to call myself and see if just the powerbutton has a glitch and the phone is actually running just remaining in standby with a black screen. But nope, the phone didn't ring or wake up.
Only way to recover is to take the battery out.
I didn't mess with my phone and was very careful in which apps I installed. The only ones I have are very populoar 4+star apps:
extended controls
easy profiles
the other apps are most of the time not even running:
photoaf, vignette, imdb, nytimes, fb, skype, pandora, screen filter, droid light, prozoom5x camera
No games at all installed...
The 2nd glitch that happened to me a couple of times is that the finger print sensor is not working: It doesn't display any message as in " did not verify, too short, ..." it's just dead, the only way to get in is to punch in the number code.
This is typically fixed after switching the phone off fully.
Of course skype also doesn't work on my atrix (well known mic issue)
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Click to collapse
strange, skype worked for me... oh well.
did you ever find a solution for the lockup issue, have the same thing, very frustrating but not as frequent as you thankfully.
My Atrix started to freeze up when I undervolted the CPU using SetCPU and I would have to pull the battery out and restart it. I increased the voltage settings and it hasn't locked up since, so if you have undervolted your CPU and your phone is locking up, you should increase the voltages.
Hello, I was using my phone (Setup WatchOn and was playing with it, did not add or remove anything before my problems began) which I was able to use WatchOn without any problems, then after about a hour of not receiving any texts I suddenly received 6 in a row that didn't show up when they were sent. I restarted my phone since that was weird obviously and when it boot back up I can no longer do anything with it. I can turn on the phone (I have already restarted several times, removed the battery and put it back in) but when the phone is on I can't swipe up to unlock the phone. The time is displaying and the battery is changing like the phone is completely normal but I can't get into it anymore. If I hold the power button and spam press the restart button it actually react to it eventually but it takes some time.
If anyone has any idea what's wrong or how to fix it I would appreciate it greatly.
Try using the Samsung Kies restore method.... I have posted a couple of times on multiple threads on how to do this....
bmroczka said:
Hello, I was using my phone (Setup WatchOn and was playing with it, did not add or remove anything before my problems began) which I was able to use WatchOn without any problems, then after about a hour of not receiving any texts I suddenly received 6 in a row that didn't show up when they were sent. I restarted my phone since that was weird obviously and when it boot back up I can no longer do anything with it. I can turn on the phone (I have already restarted several times, removed the battery and put it back in) but when the phone is on I can't swipe up to unlock the phone. The time is displaying and the battery is changing like the phone is completely normal but I can't get into it anymore. If I hold the power button and spam press the restart button it actually react to it eventually but it takes some time.
If anyone has any idea what's wrong or how to fix it I would appreciate it greatly.
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I'm having a sporadic problem with my xcover that i cannot diagnose. It happens very randomly, sometimes a few times a day, sometimes only 1 time in weeks. The phone functions normally and at some point i cannot wake the screen anymore, and then shortly after it freezes to the point that i need to hard restart it. So when this happens, none of the buttons do anything, so for example if i get a call the phone will ring for a bit with the screen black, me unable to do anything, then after a few seconds it freezes (if i try to call me it goes to voice mail) or if the alarm sounds i cannot stop it only if i pull out the battery, it just keeps playing at full volume with a black screen which is not responsive to the touch.
It's very frustrating that i cannot save any logs because i have to restart the phone in order to use it, and by then the problem is gone. I eliminated all the apps, so its not an app causing this. And its absolutely nothing specific that i'm doing to it. One time i just woke it up, unlocked it, looked at the clock, locked it, and when i went to wake it up again after 2-3 minutes, nothing, gone, completely unresponsive. Also, if i plug it in it makes the sound that its charging. Waiting does nothing, i tried to let it be for more the half an hour and its still the same. And it goes without saying battery is draining a lot faster when its in this 'dead' mode.
The rom with which it happens is the pre-rooted S7710XXAMB6_S7710OXEAMB3-20130713 stock rom.
Anybody has any clue?
alex_Rsa said:
I'm having a sporadic problem with my xcover that i cannot diagnose. It happens very randomly, sometimes a few times a day, sometimes only 1 time in weeks. The phone functions normally and at some point i cannot wake the screen anymore, and then shortly after it freezes to the point that i need to hard restart it. So when this happens, none of the buttons do anything, so for example if i get a call the phone will ring for a bit with the screen black, me unable to do anything, then after a few seconds it freezes (if i try to call me it goes to voice mail) or if the alarm sounds i cannot stop it only if i pull out the battery, it just keeps playing at full volume with a black screen which is not responsive to the touch.
It's very frustrating that i cannot save any logs because i have to restart the phone in order to use it, and by then the problem is gone. I eliminated all the apps, so its not an app causing this. And its absolutely nothing specific that i'm doing to it. One time i just woke it up, unlocked it, looked at the clock, locked it, and when i went to wake it up again after 2-3 minutes, nothing, gone, completely unresponsive. Also, if i plug it in it makes the sound that its charging. Waiting does nothing, i tried to let it be for more the half an hour and its still the same. And it goes without saying battery is draining a lot faster when its in this 'dead' mode.
The rom with which it happens is the pre-rooted S7710XXAMB6_S7710OXEAMB3-20130713 stock rom.
Anybody has any clue?
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Click to collapse
Same thing happen to me. I have stock rom S7710XXAMB5
What shuld I do?
also same problem
my XCover2 has the same problem. Last Week 2 to 4 times a day.
Maybe I try to reflash....
Long story short... did a full wipe and reinstall of 4.4.2 because after a couple updates on Next Launcher 3D, my phone was giving me nothing but grief with a variety of errors. Now with this fresh install and only the following apps installed:
Mi Xplorer
Titanium Backup
Puffin
MX Player
Groove IP
RingTo
CamScanner
Google Keep
App Hider
Sygic Maps
Poweramp
WeatherBug
aCalendar
Zello
My phone is freezing on me multiple times a day and I'm ready to throw it against the wall.
What I noticed is, that it seems to freeze after it sits idle for an hour or two... but runs fine as long as I am messing with it. I can literally tinker with the phone for hours and all is good, but as soon as I put it down and not touch it... FREEZE! When I am sleeping I always wake up like every 1 1/2 - 2 hrs and I check the time and over an 8 hour period, it will be frozen at least 3 out of 4 times.
Also noted is this when it freezes: I hit power/lock button to turn on screen and attempt to scroll and nothing... if I hit power/lock again to turn off screen... rehitting power/lock will not turn phone back on and will eventually reboot on it's own.
Noticed this when I have Lock Screen Turned off: If I turn on screen and hold down Home button it will still open and close Recent Apps but frozen on that screen and if I hold Home button to turn on and off the Recent Apps, after a couple times the WiFi icon will vanish and then eventually come back up and alakazam the phone is no longer frozen.
Anyone have a clue? Just guessing, but it almost seems to be a WiFi issue because why would the WiFi unfreeze the phone once it turns back on?
Appreciate all the suggestions and help... figured out what was causing the freezes and 2 days straight now freeze free.
I'm having the same problem. What worked for you? Thanks.