I'm having a sporadic problem with my xcover that i cannot diagnose. It happens very randomly, sometimes a few times a day, sometimes only 1 time in weeks. The phone functions normally and at some point i cannot wake the screen anymore, and then shortly after it freezes to the point that i need to hard restart it. So when this happens, none of the buttons do anything, so for example if i get a call the phone will ring for a bit with the screen black, me unable to do anything, then after a few seconds it freezes (if i try to call me it goes to voice mail) or if the alarm sounds i cannot stop it only if i pull out the battery, it just keeps playing at full volume with a black screen which is not responsive to the touch.
It's very frustrating that i cannot save any logs because i have to restart the phone in order to use it, and by then the problem is gone. I eliminated all the apps, so its not an app causing this. And its absolutely nothing specific that i'm doing to it. One time i just woke it up, unlocked it, looked at the clock, locked it, and when i went to wake it up again after 2-3 minutes, nothing, gone, completely unresponsive. Also, if i plug it in it makes the sound that its charging. Waiting does nothing, i tried to let it be for more the half an hour and its still the same. And it goes without saying battery is draining a lot faster when its in this 'dead' mode.
The rom with which it happens is the pre-rooted S7710XXAMB6_S7710OXEAMB3-20130713 stock rom.
Anybody has any clue?
alex_Rsa said:
I'm having a sporadic problem with my xcover that i cannot diagnose. It happens very randomly, sometimes a few times a day, sometimes only 1 time in weeks. The phone functions normally and at some point i cannot wake the screen anymore, and then shortly after it freezes to the point that i need to hard restart it. So when this happens, none of the buttons do anything, so for example if i get a call the phone will ring for a bit with the screen black, me unable to do anything, then after a few seconds it freezes (if i try to call me it goes to voice mail) or if the alarm sounds i cannot stop it only if i pull out the battery, it just keeps playing at full volume with a black screen which is not responsive to the touch.
It's very frustrating that i cannot save any logs because i have to restart the phone in order to use it, and by then the problem is gone. I eliminated all the apps, so its not an app causing this. And its absolutely nothing specific that i'm doing to it. One time i just woke it up, unlocked it, looked at the clock, locked it, and when i went to wake it up again after 2-3 minutes, nothing, gone, completely unresponsive. Also, if i plug it in it makes the sound that its charging. Waiting does nothing, i tried to let it be for more the half an hour and its still the same. And it goes without saying battery is draining a lot faster when its in this 'dead' mode.
The rom with which it happens is the pre-rooted S7710XXAMB6_S7710OXEAMB3-20130713 stock rom.
Anybody has any clue?
Click to expand...
Click to collapse
Same thing happen to me. I have stock rom S7710XXAMB5
What shuld I do?
also same problem
my XCover2 has the same problem. Last Week 2 to 4 times a day.
Maybe I try to reflash....
Related
Hi Guys,
I'm new here, but have been following and reading these forums for quite some time now. Great Stuff!
anyhow, my problem, recently purchased a HTC P3600i PRO. Put a custom ROM on it, seemed to be running great over the last few weeks, but my problem is this. Now and then my phone pda will lock up and I'm forced to reset it. What happens is, I am still unsure as to why this happens, but lately it's started freezing up, and when I click on my start button, it shows my menu, and then when I click programs, it shows as "empty" when I know there's nothing empty, it's filled with stuff, randomly this happens to my settings window as well. Basically stuff randomly dissapears from my start menu, shortly after, 5 to 10 seconds, it locks up. The next thing I do or click on after seeing things disappearing from my menu, it freezes. I then have to do a soft reset, and after doing a soft reset, it's as if it's done a hard reset and wants me to re-configure the time, click on all 4 corners, etc.. I use have to use SPB Backup to do a full restore of my phone/settings/contacts/software etc..
Can anyone help?
Also, just to update.. I restored my phone with a backup today, and it seems to be running well again for some strange reason. Is it because it's overheating? getting hot or what? I'm not sure what it's doing. Please help
Figured it out
My backlight whilst on battery was set to brightest. figured it was overheating as it felt warm too.. I turned it right down to 3 bars from lowest, and it's fine now
Guess it my screen and battery were getting quite hot and the CPU was overheating. All resolved.
I got a HTC p3600 for about 10 months. i used to have the backlight set to minimum.
now i update my rom and it got crashes so often, almost every day, and I need soft restart the device all the time when get crash.
The worse, sometime my display picture just broken + crash, and I need more than once to restart the pda. When I restart the device sometime the display just turn black color moving from top to bottom, or sometime with colourfull dots on screen, and the device does not want to be restart.
In that case i take the battery to turn off the device.
Sometimes i need to wait some minutes until i can restart normally the system.
It usually crashes when it is connected to the computer via usb (charging the battery) and i need to use it. (i check and it is very hot)
Also, when i use wifi it tends to crash (very hot too)
Since i upgrade the rom my backlight settings are set higher...i reduce the backlight, to reduce heat and test the system stability, but i really think it is crashing due to overheating.
im wondering if its just me..
most times, when the phone comes out of sleep, after i slide to unlock, it just hangs. i dont even get to see the clock, sometimes, it just shows a black screen, and sometimes, all i see is the lock screen..stuck.
i can push the start button, and it would work as normal, but i cant go home.. and everything else related to sense...music, settings, message, ..just crashes.
i always have to reboot phone to get it back to normal.
could there be something making it crash? ..and does it happen to anyone else?
yes it happens to me from time to time. sometime HD2 just lies on my desk and 'fall asleep'... cannot turn on the screen though all the buttons light up.
when this happens i have to call from my HD to turn HD2 on and when it's on, it's unstable, and i have to reboot it.
same problem
I have exactly the same problem. it just crashes for no reason. sometimes when WiFi is on. sometimes after I synchronize. sometimes if only plugged out of the charger.
it was in version 1.48 and kept happening even after I upgraded to 1.66
I hope this has a fix or something or atleast a way to restart sense because the Windows button works, phone works, except the volume, the turn off and the settings in the start menu..
help!
thank you in advance.
Same problem here. Freezes at the lock screen and the lights appear from the buttons. Occurring with worrying frequency now. Twice in the last three days. Any ideas?
folks, do report your issues here .. i have a feeling that this is a known hardware issue by HTC and they are just keeping veru quiet about this.
http://forum.xda-developers.com/showthread.php?t=596484&page=15
mercernathan said:
Same problem here. Freezes at the lock screen and the lights appear from the buttons. Occurring with worrying frequency now. Twice in the last three days. Any ideas?
Click to expand...
Click to collapse
Same thing here, it use to happen 2 time in 2 months since new, but ever since i upgrade to 166 is happening everyday
I am really really disappointed with HTC HD2 he came out with some many bugs that i am after 2 months of hade and love affair really considering divorcing ones for all.
Nice looking screen but no reliable atall enough is enough
i have had my atrix for 4 days now and its locked up 3 times were i had to take the battery out to restart it anyone else have this problem anyone no how to fix it or should i return it for a new one
kga943 said:
i have had my atrix for 4 days now and its locked up 3 times were i had to take the battery out to restart it anyone else have this problem anyone no how to fix it or should i return it for a new one
Click to expand...
Click to collapse
Did you install any applications from the market? Is your phone freezing while a certain application is open or does it freeze even on the homescreen? If you have a lot of applications installed try to deinstall and look if it becomes better. If not try a factory reset. If it still freezes than return it for a new one.
Would you mind saying what you were doing when it locks up?
If it's during Music, it doesn't actually lock up, it just shows a black screen for about half a minute. Everything still functions, it just doesn't show.
Two times trying to answer a call the screen would not unlock nothing would work I had to take the battery out and just todayit was sitting on my desk and it would not turn on when I tried to use it
The green message light was on very dim and I had to take the battery out
Sent from my MB860 using XDA App
I have a feeling there is a bad batch of units out there.
Try factory reset and see if it continues to lock up, if it does, return it for another.
kga943 said:
Two times trying to answer a call the screen would not unlock nothing would work I had to take the battery out and just todayit was sitting on my desk and it would not turn on when I tried to use it
The green message light was on very dim and I had to take the battery out
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Sounds like a broken phone. Try a factory reset (if you return it they anyway ask if you did that) and if that won't help get a new one....
kga943 said:
Two times trying to answer a call the screen would not unlock nothing would work I had to take the battery out and just todayit was sitting on my desk and it would not turn on when I tried to use it
The green message light was on very dim and I had to take the battery out
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Same thing happened to me yesterday, the light was very dim green and the phone did not respond until I pulled the battery. It hasn't happened again.
I've already had to replace my Atrix for another issue. Right now my confidence in this phone is not very high, but it is brand new. Lots of issues will probably pop up and be fixed via software updates- at least I hope thats the case.
It really feels like all the issues people are having with this phone are software related. Maybe motorolla will just cave and give us gingerbread with no blur
I've had the same problem while playing music...over the past 3 days after about 30 minutes of tunes it'll lock up and after another 5 reset itself...i've done the reset after the second and it still does it...i'm bout to take it back and exchange it...i expect glitches but damn.
Motorola Atrix (stock)
AT&T Fuze (Energy.RAPHAEL.21916.Sense2.5.Cookie.2.0.sencity)
I have had the issue happen 2 me twice in 3 days, the last time was when adding the note widget to screen. It was not completely locked up just the touch screen, i could press the power off button but the touch screen would not let me shutdown
something you might want to try if a factory reset doesn't work would be a reinstall from the recovery menu.
power your phone off
hold the down volume key and the power button
release the power button once the phone begins to boot
keep holding the down volume button until you see "fastboot" at the top of the screen
now be careful, the down volume button navigates through the boot options and the up volume selects one
so press the down volume button until you come across "android recovery"
once you see it press the up volume button to select it
once you get to the screen with the exclamation mark tap the bottom right of the touchscreen, this should pop up the recovery menu
select wipe data/factory reset
let the phone do it's thing
good luck
I've seen this resolve some audio codec issues that were causing the phone's mic to not work, dunno if it'll work for your issue but it can't hurt to try.
best of luck
bl4ck0ut
I have found a fix for my lockup issue. If the screen is on and lockup (no touch screen) press the power button 2, turns off the display and turns it back on and everything continues to work fine.
mrlinux11 said:
I have found a fix for my lockup issue. If the screen is on and lockup (no touch screen) press the power button 2, turns off the display and turns it back on and everything continues to work fine.
Click to expand...
Click to collapse
I have the same problem (screen randomly locks up once or twice a day, buttons dead) and have found the above "solution" to work perfectly, also. The problem however is that pressing the power button twice and unlocking the phone is not exactly elegant especially if the screen locks while you are trying to answer an incoming call.
I changed my battery settings to "performance mode" as I read somewhere that that might help. I will let you know if that seems to resolve the issue.
Changing battery setting doesn't seem to do anything. I still get my share of frozen/locked up screens a few times a day. Still have not figured out how to replicate the behavior. It really does seem random.
I've been suffering from this as well, I'm going to try to exchange my phone and see if that helps.
Exchanged my phone today. So far I haven't seen any locked/frozen screen issues. I am relieved. Maybe there are just a few bad units out there.
Also for what it is worth ... the lady at AT&T told me that taking out the battery while the phone is on would fix it. Since I never figured out how to replicate the behavior I couldn't verify that her suggestion would indeed actually fix the problem and demanded an exchange anyways.
atrix does lock up and have glitches
lock up glitch:
While in standby (screen black), it locks up. You obviously don't know when exactly it happens as it's lying around in standby. When you press the powerbutton to wake it up, nothing happens. You can try what you want, long press, several presses, just dead phone. As if the battery losts juice, but 2 times it happened and the battery was above 50%.
Tired to connect the charger while in that lock-up state. Nothing happens The notification light remains black as well.
The 2nd time this happened to me, I had the idea to call myself and see if just the powerbutton has a glitch and the phone is actually running just remaining in standby with a black screen. But nope, the phone didn't ring or wake up.
Only way to recover is to take the battery out.
I didn't mess with my phone and was very careful in which apps I installed. The only ones I have are very populoar 4+star apps:
extended controls
easy profiles
the other apps are most of the time not even running:
photoaf, vignette, imdb, nytimes, fb, skype, pandora, screen filter, droid light, prozoom5x camera
No games at all installed...
The 2nd glitch that happened to me a couple of times is that the finger print sensor is not working: It doesn't display any message as in " did not verify, too short, ..." it's just dead, the only way to get in is to punch in the number code.
This is typically fixed after switching the phone off fully.
Of course skype also doesn't work on my atrix (well known mic issue)
It happened to me as well. I had installed some apps but when it froze it had been off (the screen that is) so it was sitting then when I tried to open it by pressing the power button the green light came on but it would not wake. I removed the battery, replaced it then it did the same thing again (including the green light). I removed and installed the battery once more then it was fine. It must have been something in the backround but not sure as to what that was. Hasnt happened again though.
pedroosan said:
lock up glitch:
While in standby (screen black), it locks up. You obviously don't know when exactly it happens as it's lying around in standby. When you press the powerbutton to wake it up, nothing happens. You can try what you want, long press, several presses, just dead phone. As if the battery losts juice, but 2 times it happened and the battery was above 50%.
Tired to connect the charger while in that lock-up state. Nothing happens The notification light remains black as well.
The 2nd time this happened to me, I had the idea to call myself and see if just the powerbutton has a glitch and the phone is actually running just remaining in standby with a black screen. But nope, the phone didn't ring or wake up.
Only way to recover is to take the battery out.
I didn't mess with my phone and was very careful in which apps I installed. The only ones I have are very populoar 4+star apps:
extended controls
easy profiles
the other apps are most of the time not even running:
photoaf, vignette, imdb, nytimes, fb, skype, pandora, screen filter, droid light, prozoom5x camera
No games at all installed...
The 2nd glitch that happened to me a couple of times is that the finger print sensor is not working: It doesn't display any message as in " did not verify, too short, ..." it's just dead, the only way to get in is to punch in the number code.
This is typically fixed after switching the phone off fully.
Of course skype also doesn't work on my atrix (well known mic issue)
Click to expand...
Click to collapse
strange, skype worked for me... oh well.
did you ever find a solution for the lockup issue, have the same thing, very frustrating but not as frequent as you thankfully.
My Atrix started to freeze up when I undervolted the CPU using SetCPU and I would have to pull the battery out and restart it. I increased the voltage settings and it hasn't locked up since, so if you have undervolted your CPU and your phone is locking up, you should increase the voltages.
Hello, I was using my phone (Setup WatchOn and was playing with it, did not add or remove anything before my problems began) which I was able to use WatchOn without any problems, then after about a hour of not receiving any texts I suddenly received 6 in a row that didn't show up when they were sent. I restarted my phone since that was weird obviously and when it boot back up I can no longer do anything with it. I can turn on the phone (I have already restarted several times, removed the battery and put it back in) but when the phone is on I can't swipe up to unlock the phone. The time is displaying and the battery is changing like the phone is completely normal but I can't get into it anymore. If I hold the power button and spam press the restart button it actually react to it eventually but it takes some time.
If anyone has any idea what's wrong or how to fix it I would appreciate it greatly.
Try using the Samsung Kies restore method.... I have posted a couple of times on multiple threads on how to do this....
bmroczka said:
Hello, I was using my phone (Setup WatchOn and was playing with it, did not add or remove anything before my problems began) which I was able to use WatchOn without any problems, then after about a hour of not receiving any texts I suddenly received 6 in a row that didn't show up when they were sent. I restarted my phone since that was weird obviously and when it boot back up I can no longer do anything with it. I can turn on the phone (I have already restarted several times, removed the battery and put it back in) but when the phone is on I can't swipe up to unlock the phone. The time is displaying and the battery is changing like the phone is completely normal but I can't get into it anymore. If I hold the power button and spam press the restart button it actually react to it eventually but it takes some time.
If anyone has any idea what's wrong or how to fix it I would appreciate it greatly.
Click to expand...
Click to collapse
Occasionally my phone will just go crazy, screen will get all jittery,touching on a menu doesn't work ,it mainly happens on noughat stock and custom ROMs.,random apps popping up.any experience anything like that?a simple reboot fixes the problem.
russ722 said:
Occasionally my phone will just go crazy, screen will get all jittery,touching on a menu doesn't work ,it mainly happens on noughat stock and custom ROMs.,random apps popping up.any experience anything like that?a simple reboot fixes the problem.
Click to expand...
Click to collapse
It's an inherent issue with some displays present on the Moto G4. It most often happens when you charge your phone. Too much current builds into the frame of the display and you get weird ghost and jitter touches.
No way around it unless you send it in, and even then it may be only a temporary fix.
I also face this issue. Unable to find solid solution for this. Finally i decied to go for custom rom like RR and Invicta. This still comes occasionally(when Heats too much during phone charging)
russ722 said:
Occasionally my phone will just go crazy, screen will get all jittery,touching on a menu doesn't work ,it mainly happens on noughat stock and custom ROMs.,random apps popping up.any experience anything like that?a simple reboot fixes the problem.
Click to expand...
Click to collapse
On my phone this happens while not charging. Seems to happen about one out of every 3 times the phone is unlocked using the fingerprint sensor. Locking the screen and unlocking via a pin seems to be a reliable way of getting past the issue. Though occasionally it happens on the pin entry screen before it the pin has been entered. Needless to say, it IS annoying.
Same problem which is fixed.
I had this problem with the factory firmware too, intermittent bouts of the phone going crazy with phantom touches on my Moto G4. I sent it to Motorola/Lenovo after the supplier gave me their phone number and they did find the problem and fix it. Now I can play graphic intensive games even during fast charge and the phone is awesome for once. : )
Please note they will fix it for free if in warranty and bootloader not yet modified.
Pressing power button to turn off the display and then pressing power button again to turn the display back on will provide temporary relief from jittery screen. I noticed that the jittery screen has twice subsided over time but came back twice immediately after OS upgrade so blaming the problem on charging, or hardware doesn't seem accurate.
Updated 5/20/2018
As a last ditch effort prior to buying a replacement phone I deleted all apps I installed, reset phone and reinstalled fresh copies of most if the apps I needed.
I don't recall every thing I did but my focus was to delete everything I could and then reset phone back to factory state. After reinstalling, my jittery problem went away and has not returned. Your millage may very, so no promises. Phil
. I have touch screen issue(ghost touch) but this time not screen burn issue.. Now there is in winter.. I have checked battery temperature with ex kernel manager. When i go outside in fog or cool weather and when battery temprature goes to less than 20 degree Celsius phone gonna mad..back key home button automatically pressed..Is there any solution? Without going service center And fix battery battery temperature to 25 degree.?
phone going crazy
Hi,
I am having the same exact problem. I have observed that Google Assistant is intruding because each time this happens, Google Assistant is trying to run. Reboot is a temporary fix but the problem persists. I have removed most of the third party apps just to see if anything changes but it did not work.
This is not something that was happening from the start. I have the phone for about 2 months put the problem only started a couple weeks ago. I would love to hear if there is a solution and what. Thanks
Sadly, but compared to the issues visible indoors, in outdoors this Lenovo gift turns complete crap:
youtu.be/dTcHclVEfCg
"Lenovo Moto Z2 Force touchscreen gets completely unusable when getting outdoors! The video is made at about 0 degrees Celsius. So it takes about 30 sec from getting MotoZ2 Frc to sleep with pwr btn (and wakeing up back) to see the touchscreen goes crazy. At -10C, it takes ~5 sec. At +15-20C, after several min it becomes unresponsive and have to use pwr button to recover.
Lenovo, what you have done to Motorola ?!!"
Can it be fixed somehow with changing the upper protective part? I have seen comments that the touchscreen can stop working completely, if peel off the cover part..