I wanna start off by saying thank you to everyone who helps make this forum such an amazing resource.
The question I have is I bought a Cingular branded 8525 about three months ago and it has been giving me nothing but trouble, from my keyboard randomly not working, none of the front or side buttons working, keyboard lights not working, secondary characters on the keyboard being all scrambled, and the newest addition the phone not vibrating at all. It is still under warranty but the problem is that I don't and never had ATT and i've been using the phoen unlocked. Its still under warranty with HTC and they've already tried to repair it, I think they said they replaced the main board but more and more issues keep coming up. What i'm wondering is if there is anyway to get ATT to just replace the phone like they would do for a regular ATT customer? Has anyone been successful in this? I've tried calling them but they keep saying that since I dont have an account with them they can't help me out.
Any help or guidance would be really great!!
Thanks in advanced
BUMP.... can anyone give me any advice?
unfortunately, that's the risk you take when you buy a 3rd party phone. They'll warranty it for THEIR customers. I've been successful buying an 8525 on fleabay and getting them to honor the warranty ( 4 times ), but I'm also an ATT customer. The phone was not released to Non-customers, so they won't talk to you if you're not a customer. It's nothing personal, It's just the way it is.
pretty sure this has been said before but I thought i'd say it again, today my phone soft bricked on me (stuck on galaxy s screen) and my phone is hardware locked, so I went to tmobile and complained (online)... they are going to send me a replacement cuz i'm under warranty... but here's a snippet i thought u guys might be interested in...
^Marcus W: Your phone is under warranty.
^Marcus W: Would you like this replacement shipped to your billing address?
Me: Yes, is there a way to make sure i get a device that can do a hardware reset?
Me: I don't want to end up in the same situation out of warranty without being able to hardware reset the phone
^Marcus W: They are all capable of doing a hardware reset, however your phone is having a software defect that is preventing this.
Me: No, my phone was never able to do a hardware reset, and I've read online that there are a lot of Vibrants not able to do a hardware reset
Me: so I want to make sure the replacement phone I get is able to
^Marcus W: Okay.
^Marcus W: The replacement device should resolve this issue.
^Marcus W: You have two options of shipping.
Me: Okay, if I get the replacement, and it is not able to do a hardware reset, can I come here again to get another replacement that does? I don't want to be stuck in a situation where this happens again and I'm out of warranty
^Marcus W: You get a automatic year warranty on your device. If you can not do a hardware reset that phone is defective.
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i thought it was funny that he said you can't do a "hardware" reset because of ur "software" problem hahahaha
anyway, just a confirmation that if you're phone can't do a hardware reset, it's considered defective
It's possible that the software(Rom? Bootloader?) baned the hardware keys.
i had the same exact chat with t mob online last week, but had the phone replaced at the store instead of online. it was also hardware locked (3rd one so far) Hopefully you'll have better luck.
What's funny is he said that the replacement will allow you to use the hardware buttons. Only the tech who work on the phones know that.
Sent from my Samsung Vibrant
It seems to be that either you or the rep (or most likely both) are confusing "unable to enter recovery/download mode via hardware buttons" with "unable to perform a factory reset".
raduque said:
It seems to be that either you or the rep (or most likely both) are confusing "unable to enter recovery/download mode via hardware buttons" with "unable to perform a factory reset".
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it doesn't matter, hard/factory reset is accessible from the recovery menu. since he cannot access the recovery menu, he also cannot access hard reset.
qtilt112 said:
it doesn't matter, hard/factory reset is accessible from the recovery menu. since he cannot access the recovery menu, he also cannot access hard reset.
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^^^ this is correct
they were gonna make me pay for shipping, so i instead called in and the rep waived the fee luckily, i complained that the phone has been defective since I got it, so i'm not gonna pay for shipping for a phone that's been defective since i bought it (not even a month ago)... I asked them if it's possible to send me a phone that will be able to hard reset and they told me that they will send me the most up to date version of the phone so it should not be defective and should hardware reset (but my guess is they "will" in fact send me the most up to date version of the phone, but as we all know, it won't let u do a hardware reset... i.e. go to recovery menu)
How can I check for this problem on a new Vibrant?
With phone off, hold vol+ and vol- and power button. AFter the logo disappears the first time, release power button and you should be in *yellow text* recovery method.
Confirmed
I just wanted to add my own experience, and hopefully clear the air.
There are alot of defective galaxy s floating around (ie vibrant and the like), that is they cant get into recovery using the 3 button procedure. Well they are not actually defective, my best guess, is due to a fualty firmware update the manufacturer started using.
I just got my vibrant and couldnt get into recovery mode with the 3button procedure. I thought i was just stupid, and i tried it so many times with diffrent methods and it didnt work. So i went to a tmobile store, and tired it on a display phone, and it worked instantly on my first attempt.
I did an exchange at the store, and it still had the same issue (cant get into recovery) thats with the new phone.
In conclusion, my advice to anyone that has this issue, if your still under the 14 days grace try and exchange asap, and hopefully you will get a working one. If your 14 days are up and you have the warranty plan, try and get that replaced.
If you are none of the above, just wait patiently, because i believe that the fix is very simple and not complex(that is for those who developed this thing) i believe its just some files missing in the new firmwares.
Eugine, is right on the money on this. Follow him and you will get a fix.
Im just gonna wait for either eugine or tmo, samsung to release the patch.
I also would advice to not root/flash your phone if you have this issue, untill this has been resolved.
actually if u've had your phone for less then a year, u can still get it exchanged... (and nobody here has had it for more then a year obviously lol)... it still falls under the 1 year manufacture warranty because the phone is defective... just get it sent in and get a new one that'll "hopefully" not be hardware locked... and if it is, do it again till u get one that isn't locked...
ookas said:
actually if u've had your phone for less then a year, u can still get it exchanged... (and nobody here has had it for more then a year obviously lol)... it still falls under the 1 year manufacture warranty because the phone is defective... just get it sent in and get a new one that'll "hopefully" not be hardware locked... and if it is, do it again till u get one that isn't locked...
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I would have done this except for the fact that I don't live in the US and purchased my Vibrant there. So for me the turn around in getting a new phone would be weeks, if not months. Simply not worth it as there's a chance I'd end back up at square one.
I'm really hoping Eugene or someone else (more knowledgeable than myself) finds a fix for this.
Quick question on this - after they exchange it, is there any way for t-mobile to determine that the phone was rooted & had a custom rom installed (thereby voiding the warranty), and then charging me for both phones?
dsmithok said:
Quick question on this - after they exchange it, is there any way for t-mobile to determine that the phone was rooted & had a custom rom installed (thereby voiding the warranty), and then charging me for both phones?
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Yes they are able to find this out if they try to and look at the phone. Will they is the question. Most likely not.
I just got my replacement phone today and am SO glad to say, it's not hardware locked =) according to the rep when i was talking to her, the newer phones shouldn't be hardware locked and the ones that were are deffective and was not done on purpose
ookas said:
I just got my replacement phone today and am SO glad to say, it's not hardware locked =) according to the rep when i was talking to her, the newer phones shouldn't be hardware locked and the ones that were are deffective and was not done on purpose
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Of course she's gonna say that... what else would she say? There's no doubt in my mind that T-mobile did this on purpose and then changed their minds. Way too many phones have the issue. If it was QC related there would be other things going wrong with the phones, yet it's JUST THIS ISSUE.
vapotrini said:
Of course she's gonna say that... what else would she say? There's no doubt in my mind that T-mobile did this on purpose and then changed their minds. Way too many phones have the issue. If it was QC related there would be other things going wrong with the phones, yet it's JUST THIS ISSUE.
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considered there are hardwarelocked phones from all dates both in august and september... i wouldn't at all be surprised if it was qc issues
qtilt112 said:
it doesn't matter, hard/factory reset is accessible from the recovery menu. since he cannot access the recovery menu, he also cannot access hard reset.
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derp derp... i forgot that you might need recovery to factory reset in case of a bootloop.
Hey so if i call them up and say i cant get into recovery mode, is that good enough? Or will they ask me why i need to go into recovery mode in the first place. I want to root the phone, but obviously they probably will not accept such an answer. So do i need a reason or what?
Few days ago my touch screen died. I know many have reported it, but most of this thread don't have any answer how to repair it. Best answer they get is send it to HTC, but we cant all do that. My question is, if i replace my touch-screen will it work again, do i need anything else to replace? Plz need answer form someone who knows what he is talking about, I don't want to waste my money on something that cant be fixed.
Check out
http://forum.xda-developers.com/showthread.php?t=922503
From what I can read, it seems it's the digitizer and not the actual screen.
Have you tried flashing WinMo or an SD build back to see if it fixes it? It does for me.
Yea i read that thread and nope tried going back to stock and its still there. what i rly what to know is what is causing this, what part of the phone? It seems to be related to the end call button, since it gets worse when i press it hard. Maybe adjusting the hard buttons could help? Well i contacted HTC maybe they can give me a smart answer but i doubt it they sad to hard reset the phone, maybe they are just trolling me...
Contact your carrier. If it's still in warranty, they may replace the phone. Also if you pay your carrier monthly for an insurance policy, that may cover it as well. If not, but it covers accidental damage or theft or lost of the phone . . . .
Gotta claim warranty due to home button issue, not sensitive response will pressing it.
Tried Triangle Away, but it seems not working on S7 Edge devices
Thanks in advance for information on this matter.
:highfive:
no, it's not possible
depending on where you live your device might still get covered by warranty because it's cleary a hardware issue and has nothing to do with software
Hey XDA, hoping for some help.
I bought a new Moto G4+ for my wife back in Sept of this year. I'm overseas and Motorola is unable to send me a shipping label to send the phone back. I figured I would reach out here since this will likely be better help than Motorola.
Problem: The screen of the phone stops responding. My wife uses her phone for the basics, Facebook, Whatsapp, Candy Crush, and doesn't have any weird apps on her phone. Mostly when using Facebook, she'll experience her phone screen stop responding to her touch. She can click the side button and turn the screen off and back on and it may respond to touch again, but it's unpredictable. It took me almost 30 minutes to get to her IMEI number when on tech support with Moto. Very frustrating.
I did a factory reset on the phone and saw the problem was still there she was syncing her account during set up.
Does this problem sound more like software or hardware? Would doing a true wipe and reinstallation of the ROM fix it or could it be the touch screen? Looking for any feedback on this issue.
@dbmavis123 as long as you didn't unlock the bootloader claim warranty.
I never heard such an issue so far. In my opinion it's a hardware issue. Unlock bootloader, flash whatever rom etc. is possible but didn't fix it for sure.
Maybe it's related to the ghost touch issue some display having, but this is at hardware problem.
strongst said:
@dbmavis123 as long as you didn't unlock the bootloader claim warranty.
I never heard such an issue so far. In my opinion it's a hardware issue. Unlock bootloader, flash whatever rom etc. is possible but didn't fix it for sure.
Maybe it's related to the ghost touch issue some display having, but this is at hardware problem.
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I've done nothing to void warranty thankfully. Now I just have to figure out how to get the phone back to America