Hey XDA, hoping for some help.
I bought a new Moto G4+ for my wife back in Sept of this year. I'm overseas and Motorola is unable to send me a shipping label to send the phone back. I figured I would reach out here since this will likely be better help than Motorola.
Problem: The screen of the phone stops responding. My wife uses her phone for the basics, Facebook, Whatsapp, Candy Crush, and doesn't have any weird apps on her phone. Mostly when using Facebook, she'll experience her phone screen stop responding to her touch. She can click the side button and turn the screen off and back on and it may respond to touch again, but it's unpredictable. It took me almost 30 minutes to get to her IMEI number when on tech support with Moto. Very frustrating.
I did a factory reset on the phone and saw the problem was still there she was syncing her account during set up.
Does this problem sound more like software or hardware? Would doing a true wipe and reinstallation of the ROM fix it or could it be the touch screen? Looking for any feedback on this issue.
@dbmavis123 as long as you didn't unlock the bootloader claim warranty.
I never heard such an issue so far. In my opinion it's a hardware issue. Unlock bootloader, flash whatever rom etc. is possible but didn't fix it for sure.
Maybe it's related to the ghost touch issue some display having, but this is at hardware problem.
strongst said:
@dbmavis123 as long as you didn't unlock the bootloader claim warranty.
I never heard such an issue so far. In my opinion it's a hardware issue. Unlock bootloader, flash whatever rom etc. is possible but didn't fix it for sure.
Maybe it's related to the ghost touch issue some display having, but this is at hardware problem.
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I've done nothing to void warranty thankfully. Now I just have to figure out how to get the phone back to America
Related
Hope any of you guys can help me on this. Last night my Leo's screen went totally unresponsive.
Could not get past the screen lock. Removed the battery, rebboted ... could not get the PIN code in.
I had seen this already two nights ago, but it got away once I moved in an area where I could get a reasonable signal (ultra-crappy where I am now on vacation).
Now Im'm beginning to think the signal thing was just a coincidence and that the problem is way more serious.
In total despair, I even tried a hard reset. To no avail.
Phone boots up fine. I can even sync to it (so yes, I can get to the registry). But since the only control is the screen ... not really a lot I can do with it.
I need to be in touch for work and I badly need the voice and internet connectivity (right now I'm using the wife's phone ...).
Any ideas besides getting an RMA from HTC?
Thanks a lot in advance.
Update: spoke with HTC support.
It looks like the issue is somehow triggered by the lock screen.
As suggested by HTC, I flashed again the 1.66 ROM upgrade and everything ran smoothly until the phone went in standby the first time.
Then, I was (and still am) unable to unlock the screen. And if I soft reset screen is unresposnsive again.
Right now I can just receive calls (I removed the PIN code from the SIM temporarily).
HTC told me to send it in for repair, but everything in Italy is closed until Aug 23rd and the only option I have is to ship it at my own expense to the UK and back (HTC will collect and deliver free of charge only within the same country).
Total bill some 100+ Euro plus driving 100 KM or so to the nearest courier collection point. A nightmare.
What really troubles me is that the problem surfaces only once the screen locks.
On one hand I follow HTC's support that if flashing 1.66 did not cure the issue, it cannot be software.
On the other hand, if it is indeed hardware, how come it freezes only after the first lock screen? Lock/unlock is a software thing. Screen should behave exactly the same way before or after the lock - shouldn't it?
Anyone here seen/heard of anything like this?
wow, gotta love those "closed for the summer" euro vacations.
If you reinstall the ROM, then why not disable the lockscreen until you can get it fixed?
You can install BSB tweaks and that has an option to disable autolock.
i had the same exact problem; it started freezing only on the lock screen then got worse and started freezing at random times while in use. I finally broke down and sent it in to HTC to check it out. I'm waiting to hear back with there diagnosis and I will pass along whatever they tell me.
Good to know the problem has come up somewhere else (if you're the only one you are most likely to hear it's your fault before they replace the most expensive component in the phone). Where are you located slimster?
How long have you been waiting for? HTC policy should be 7-10 working days from when they receive the phone at the lab (so they told me and I remember reading it somewehere here in xda too).
I picked up my Glacier used a couple of months ago. Everything seemed fine when I bought it, fine when I took it home, fine when I had CM6 on it.
I put CM7 on it recently and started using it as a daily driver. Now I have a problem - sometimes the backlight won't come back on when I go to unlock the phone! I can tell that the LCD is working by holding it up to a light source, but the backlight isn't doing anything at all.
The first time this happened, I thought, OK, probably CM7 nightly craziness. I yank the battery, turn it on, and... still nothing! The white mytouch logo screen comes on with zero backlight. Bad news, it seems like - I try rebooting again, this time to CWM recovery - still not working. Then, while I'm staring at it the recovery screen under a flashlight... *boom* it lights up. I didn't even do anything!
Since that time I've seen the problem recur several more times. Every time it eventually comes back to life, seemingly randomly, and I have no idea what the reason is.
So, questions:
1) Is it even possible that this could be a software problem at its core? The fact that the backlight was still off even on the boot logo and in CWMR makes it seem unlikely to me, but it's worth asking.
2) If it's *not* a software problem, since I bought this thing used, is there any chance that HTC or T-Mobile would honor the warranty if I flash it back to stock? I've never tried a warranty repair with HTC and I don't know what their policy on used gear is.
3) If it's a hardware problem and HTC won't fix it, is this repair something I can potentially do myself? I like to tinker with stuff and I'm not afraid to take things apart; I wonder if it could be something as simple as a loose cable, but I also wonder if it's the backlight itself.
4) Where can I source replacement components for this device? I tried to find a replacement backlight online, but I didn't have any luck.
Thanks!
I say, call up tmobile and ask for warranty replacement. Don't mention it was bought used and they probably wont ask. If they do ask, you could say you bought it outright online, not from their store or website. Amazon and places do sell them new, so they really can't know.
If they will not replace it, then you may need to tear into it.
Bump! Any other ideas?
Sent from my HTC Glacier using XDA App
Any luck?
I have the same issue. Were you able to fix it?
Recently my optimus 7 is starting to stop registering my touches while using it. It seems like if you move it from a table to holding it most of the time it will stop working. It has also happened while holding it too. Has anyone seen similar issues? You usually have to relock it and unlock it to get the screen to work again.
EDIT: The phone is almost unusable now, the second you unlock it right after one action it wont register anymore clicks. I have also tried resetting it to no avail either.
Clearly this is a hardware defect, and you should either refund, exchange or send it for service to LG or your carrier as soon as possible.
I don't understand how this could just randomly happen. This really reeks of a software problem. The fact of the matter is that the screen works or doesn't work dependent on how you hold the phone initially from when you unlock it. I personally don't want to deal with the idiots at telus's repair center. The first time I sent my phone in they returned it with no problem seen the second time they wanted 200 dollars to fix a problem that was far away from from being a 200 dollar problem. There have been reports from several over people from different phone brands that have a similar problem. So i an hoping that nodo will fix it.
Hey XDA, Really need some help here, i'll bullet point my problem for ease of reading:
- 1st Nexus 4 bought from google had wi-fi issues so got replacement
- 2nd replacement nexus 4 was good for about 2 weeks
- randomly screen touches weren't recognized by phone so reboot fixed that
- got worse and more frequent
- now my phone does not recognize screen touches at all
- phone is completely unusable, power volume buttons work though.
- need to ask XDA before another replacement ///
WHAT I'VE TRIED:
- i was on stock, so i tried to reflash stock to get rid of gravity stock and stock kernel
- rebooting phone 3950280359283 times.
- cleared caches.
- asked google play support, they're clueless.
- problem was here before i was unrooted, on complete stock 4.4.2
- also wondering whether its a software or hardware problem. i assume hardware however.
- i still have warranty
ANY IDEAS?!? thanks.
Does a touch recovery recognize touches? If so, it could be a problem of your rom/kernel. Otherwise I think it's a hardware problem.
Creepyficate said:
Does a touch recovery recognize touches? If so, it could be a problem of your rom/kernel. Otherwise I think it's a hardware problem.
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My screen works now. However it will still come back every now and then and is fixed by a reboot. When i made this thread it did not work for a whole day, so my device will probably breakdown again. When I use TWRP it does not recognize touches. A good decider. So i guess it is hardware?
I think so, but wait for another reply confirming that.
I'd say it's a hardware issue. Definitely get it replaced again.
Kaleptik said:
I'd say it's a hardware issue. Definitely get it replaced again.
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Lmao. You're definitely right. It's really annoying they sent me another device with a WORSE problem. Gonna ask google for some sort of compensation. I don't really have time to fiddle with devices re-rooting them transferring all my data again and so on. Too much work.
I've only had this phone for about a month and been running Havoc, I just upgraded the rom about 4 days ago. The screen just went blank out of nowhere yesterday, the phone is always on. Even when I boot into recovery or flashboot, still no display. The screen gets lighter when it powers up and you can access the storage, just no display. Obviously, I have no warranty. I'd just like to ask if this is a definite hardware problem or is there any possibility of it being a software issue (don't think so but could be wrong).
Much thanks in advance.
hognoodle said:
I've only had this phone for about a month and been running Havoc, I just upgraded the rom about 4 days ago. The screen just went blank out of nowhere yesterday, the phone is always on. Even when I boot into recovery or flashboot, still no display. The screen gets lighter when it powers up and you can access the storage, just no display. Obviously, I have no warranty. I'd just like to ask if this is a definite hardware problem or is there any possibility of it being a software issue (don't think so but could be wrong).
Much thanks in advance.
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Try flashing stock rom from aft or fastboot if still the display doesn't work then it's a hardware issue
it might be a hardware issue.
Since nobody else seems to be having this specific issue, I've got to assume it is a hardware problem. Not overly thrilled with Asus at this point, I had one of their tablets randomly crap out on me not too long ago. Anyway, we'll see how far I get with customer service after "voiding the warranty", I've started an RMA with Asus and Banggood is requesting a video demonstrating the issue. I'll just follow up here if anybody is wondering how that process goes.