I wanna start off by saying thank you to everyone who helps make this forum such an amazing resource.
The question I have is I bought a Cingular branded 8525 about three months ago and it has been giving me nothing but trouble, from my keyboard randomly not working, none of the front or side buttons working, keyboard lights not working, secondary characters on the keyboard being all scrambled, and the newest addition the phone not vibrating at all. It is still under warranty but the problem is that I don't and never had ATT and i've been using the phoen unlocked. Its still under warranty with HTC and they've already tried to repair it, I think they said they replaced the main board but more and more issues keep coming up. What i'm wondering is if there is anyway to get ATT to just replace the phone like they would do for a regular ATT customer? Has anyone been successful in this? I've tried calling them but they keep saying that since I dont have an account with them they can't help me out.
Any help or guidance would be really great!!
Thanks in advanced
BUMP.... can anyone give me any advice?
unfortunately, that's the risk you take when you buy a 3rd party phone. They'll warranty it for THEIR customers. I've been successful buying an 8525 on fleabay and getting them to honor the warranty ( 4 times ), but I'm also an ATT customer. The phone was not released to Non-customers, so they won't talk to you if you're not a customer. It's nothing personal, It's just the way it is.
Related
Hi. Thanks to these forums, I have been able to unlock, upgrade and tweak my phone. I then lost my phone and bought a new one from someone who had unlocked and tweaked the phone as well.
I started having problems with my new phone and it would freeze a lot, only to be reset by a hard reset. I would like to return this new phone to Cingular and get a replacement.
Cingular's warranty policy is void when installing these upgrades and tweaks, let alone the serial numbers from the phone purchased originally from them is different from the one I have now.
Will Cingular put up a stink about this? What should I do to return my phone and get a new one?
The fact that the serial numbers are different means they probably won't do the exchange. They didn't provide you with a warranty on the phone you have ,they provided a warranty on the phone you lost.
Dap1 said:
Hi. Thanks to these forums, I have been able to unlock, upgrade and tweak my phone. I then lost my phone and bought a new one from someone who had unlocked and tweaked the phone as well.
I started having problems with my new phone and it would freeze a lot, only to be reset by a hard reset. I would like to return this new phone to Cingular and get a replacement.
Cingular's warranty policy is void when installing these upgrades and tweaks, let alone the serial numbers from the phone purchased originally from them is different from the one I have now.
Will Cingular put up a stink about this? What should I do to return my phone and get a new one?
Click to expand...
Click to collapse
Revert back to the original ROM that came with the phone and make sure you go back to the IPL/SPL then return the phone. They arent going to look to see if its unlocked or not if it looks like they way the ship it out.
I have done this more than once btw and with different phones then the one I was shipped.
Is there a workaround for the serial numbers being different? That is my main problem.
Never had an issue sending a different phone regardless of serial number
Thanks Peraltah.
Has anyone else had similar success sending in a phone with a different serial number?
I've had success, I bought an 8125 from someone, but it started having issues. I then called cingular and they promptly sent me a replacement. Keep in mind the 8125 I bought was to replace my Motorola v551, so different phones and serial numbers!!
Really annoyed as i sold this phone to a freind and now the touch screen doesnt work for him at all, i hard reseted to see what this would do! and nothing worked and couldn't get past the "tap screen to start device" screen as the device wont recognize a touch! wat da hell! really annoying any ideas ?
Need help urgerntly!!
I have a Touch Dual with the same issue. I actually have been looking for a take apart guide for this phone to check the connections.
I sent mine back for service, and I didn't get charged for it. Since it wasn't my fault, thus under garantee ;D
touchscreen
hi, ive got the same problem, was working fine for 4 months and then slowly stopped working - now its completely not working. cant send it back cos its not under warranty - cid unlocked/sim unlocked. please help? thanks!
Evidently a Hardware problem, I shall look into wether it is still in warrenty if not i dont particularly mind paying to get it repaired (within reason, I.E not an stupid price.) I get the phone back friday from my friend hopefully, and will look into it a bit more then.
I'm not really on these forums anymore as I bought an i-phone I'll pop back now and then to see how you guys are getting on and how this thread develops.
Hopefully will have some news about this for you soon guys!!
I wish sending this phone in was an option for me. I'm in the states and this is a Euro-Nike. I'm sure it's out of warranty by now anyway and it's not worth it to me to send it it.
Hey guys/gals,
I'm trying to get a hold of a broken Sprint Mogul for a project Does anyone have a broken Mogul (Sprint Version) that they want to donate/sell?
You can have some cash for a late holiday present and make my holiday season great all at the same time.
Thanks for reading
DrewG
Broken Mogul
I have one you can have. Insurance from Sprint never sent me a return envelope when I got my replacement. It has a screwed up screen, but otherwise works in all capacities. Long story short I dropped it hiking and the screen broke (like you can see the fracture marks). If you're willing to throw a couple dollars my way I wouldn't complain, but otherwise I just want money for shipping. If you want to pay for it we'll work out a price and I'll post it on amazon and send you a link, so that you have an easy way to pay for it (or at least the shipping) and somewhere you can rely on in case something weird happened. Send me an email or reply to this post.
So the phone has a clean esn. i.e. can we activate and test on a sprint account right away(after replacing the screen of course?
Has anyone found any answers on how to unbrick a htc mogul?
What about the jtag?
Just wondering, bricked mine yesterday, flashed wrong radio rom, won't turn on, won't give boot screen, won't connect to usb.
yep bricked it good it did!
hello, i accidentaly bricked my htc mogul, have you found a solution to this problem yet?
thanks.
yaselp said:
hello, i accidentaly bricked my htc mogul, have you found a solution to this problem yet?
thanks.
Click to expand...
Click to collapse
Can you get into bootloader?
no I can not. the screen remains like turned off. the phone doesn't vibrate, nothing.
using the usb connection, activesync obviously doesn't work, but using QPST I was able to open the usb port, under the phone column it says: Q/QCP-XXX(Download)
I appreciate any help with this matter.
I saw on few websites people complained about this issue. Well some of them at least.
Does anyone has a slightest idea if this is a hardware or software issue?
I tried hard restarting the phone - nothing happens.
When i insert the headphones, nothinghappens. I installed that toggleheadset program, and all it does it enables me to hear sound through headset, but when i try skipping the song from the headset button, it does nothing.
Also, trackball backlight and button lights are out.
Its a 2 days old phone, i dont like the facts that i will give them a 2 days old phone to repair and then get it back. I bought the new phone...
Anyone has an idea? Is there any chance that this new software patch will fix this?
thanks in advance
well, first of all, report the problem to HTC....most people seem to complain on forums, but not to HTC, so it leaves an impression of a problem affecting only a few people, when it's not :/
second, i can only quote what they answered me:
We have received very, very few queries regarding the issue you are facing, so I thank you for taking the time in reporting it to us.
For the above reason, I can not confirm if a software fix is on its way, and indeed if HTC will play a part in this release. I have taken the liberty of passing this issue on to our developers for their consideration.
Thanks for your answer.
Actually i did contact HTC, out of the same reason you stated here. and here is what ive got:
Dear valued HTC customer,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
We would recommend you to hard reset your device. If this does not help please contact us in order to book your phone into repair .
If the above steps do not resolve your issue, we invite you to visit the support area on our Web site. Please go to: http://www.htc.com/www/support.aspx
i would just like to know if its a software or hardware issue.. but seems to me that its hardware.. not sure though..
i think it's software, otherwise that Toggle wouldn't do anything, what i don't get is why hard resets don't help....thought maybe there was something on the original SD card and formatting/changing it maybe lost us something important, but that seems unlikely :/
Mine got sent back to HTC over a week ago apparently they are INVESTIGATING!
why this stops T Mobile from giving me a replacement is a *&^&**^%$ mystery to me !
will bell them this week ....................ON MY OLD VIEWTY .......to get an update
I did sent mine back to the reseller here in Netherlands. Within two days I got a brand new one.
Everything seems to be working allright but the issue appeared three days after I turned it on so now is my second day. Fingers crossed tomorrow.......
Good luck. I think HTC received a lot complaints about this issue last week. I heard my reseller said they had three broken Hero's last week.
Its a hardware fault with a board that connects to the main PCB. Send it back for a refund/replacement. You shouldnt have to go the waranty route since it was obviously faulty when you got it. Even if it happened after 2 days, 2 weeks, 2 months or 6 months, it should not fail that quickly. The law is on your side.
I'm pretty sure HTC know about this problem since its all over the net now!
Hiya
I bought a Touch HD off ebay which was an orange original unit but was unlocked so I could use any sim in it. However, two weeks into buying it and it started to vibrate as soon as I switched it on. I contacted HTC who replaced the whole of the internal boards and sent it back to me. i got it back this morning and now its asking me for a sim unlock code??? I get a white screen saying the network is locked and a long box in which to put an unlock code.
Is there any way I can re-unlock the phone without putting this code back in or do you think I'm going to have to ask HTC for a code???
thank you very much for any advice given
Bessy regs
Kenny
Well first of all, all Touch HD's vibrate when they are switched on, but I assume you mean it kept doing it and wouldn't stop with yours or something. And secondly I'm sure HTC won't give you an unlock code to re-unlock your phone as you say it is an Orange branded device, but it's worth asking them. If they won't help you then your only options are to take it to a shop to have it unlocked, or do it yourself at home via one of the many unlock websites. You'll have to pay for these options though.
Hiya
thanks for the reply
Ive sussed that it is indeed been relocked back to orange. The have apparently sent me a new replacement phone so I will have to get it unlocked( tried an orange cheepo sim this morning and didnt get the request for a code)
I cant believe I didnt think about it properly but Im that up to my eye balls with assignments and essays for uni my mind has been all over the place this past few weeks LOL
I was wondering if the unlock software from Oilpro might do the trick. Ive priced locally and it means being without the phone for four days and paying......35 quid to unlock it.
Back in the day when I had my SP3100 the software was free but I realise that I havent been a really active member on the forum- mainly because you guys are so damned brainy and I dont feel I have anything to contribute like you do. Give me a camera and I can talk for days( am a tog doing a ba hons degree in photography) but phones and techy stuff about roms....well, Im at a loss. Maybe thats a course I should take next LOL
anyway, thank you for the reply. Much appreciated.
I'll try to find somewhere to get the unlock software at a reasonable price.
Bessy regs
Kenny
forgot to say that it did indeed vibrate all the time when switched on( and got damned hot too) but that has now been sorted with a new phone.....
I did the OliPro way and it was easy to do. One of the cheapest options too I think.
Just tried to buy the unlock software from oliopro's site and tried to use paypal and it wont let me pay via that method. Its asking me to create an account and give my credit card details...
I'm not willing to give any details like that ATM and my money is tied up in a paypal account too.
If Oliopro is reading this any help gratefully received.
Bessy regs
Kenny