Just got my S8 today and was looking it over before I got it setup.
Here is what it looks like: http://imgur.com/a/C6m1j
For reference here is the bottom left: http://imgur.com/a/XZd1s
Do others have this gap my old phone is a nexus 6P and on that same corner the screen got a bit loose over time and I dont want the same issue with this phone also worried about that gap effecting the water resistance of the phone. Am I nitpicking or should I return it?
On my S8+, the right side of the screen has a much larger gap than on the left side. I can even get with my fingernail between in. Tomorrow my phone will be send in and they will decide whether or not it's a manufacturing failure.
I don't pay 900 bucks for a phone which isn't 100% fine. And I don't know how such a gap influences the IP68...
Gesendet von meinem SM-G955F mit Tapatalk
All phones will have some tolerances (gaps). These are even mentioned in manuals.
I have the same issue. I returned it to the store but unfortunately Samsung don't wanna recognize the issue and insisted that I broke my phone. I also read comments from other sites claiming that Samsung will tell you all possible excuses just to avoid replacing a unit.
I'll just take back the unit since I can only insert a few millimeters of very thin paper in it so I'm assuming that the unit is still fully sealed. It's just that maybe they don't fitted/assembled the screen properly.
Skander1998 said:
All phones will have some tolerances (gaps). These are even mentioned in manuals.
Click to expand...
Click to collapse
BRO i can pass a paper betwen the gap
is than something to worry about ?
Fuery said:
BRO i can pass a paper betwen the gap
is than something to worry about ?
Click to expand...
Click to collapse
Nope. The adhesive strip is very wide.
It is normal.
Mine also have a small gap on the top of the phone, but not too big, only paper can slip in.
Last week I go to Samsung service center, they perform a test to mark sure my phone is fully sealed. And no problem has been found, so they didn't replace it for me.
If the water won't go into my phone through the gap, it is still OK for me...
Sent from my SM-G955F using Tapatalk
CGYCGY said:
Mine also have a small gap on the top of the phone, but not too big, only paper can slip in.
Last week I go to Samsung service center, they perform a test to mark sure my phone is fully sealed. And no problem has been found, so they didn't replace it for me.
If the water won't go into my phone through the gap, it is still OK for me...
Sent from my SM-G955F using Tapatalk
Click to expand...
Click to collapse
water might not get in but dirt will still accumulate in these gaps. I have all along the top and bottom right on mine and dirty is clearly getting stuck in that gap, easily visible just looking at the phone head-on.
ewokuk said:
water might not get in but dirt will still accumulate in these gaps. I have all along the top and bottom right on mine and dirty is clearly getting stuck in that gap, easily visible just looking at the phone head-on.
Click to expand...
Click to collapse
Can clean it with water?
My gap not really big, but sometimes hair will stuck in it too.
I always wash my phone, I didn't buy any case and screen protector for it, because I want to wash it... Hahaha
I think I won't change to any other non waterproof phone in the future...
Sent from my SM-G955F using Tapatalk
Skander1998 said:
Nope. The adhesive strip is very wide.
It is normal.
Click to expand...
Click to collapse
so that does means still water resistant ? btw those gaps are dirt magnets...
Fuery said:
so that does means still water resistant ? btw those gaps are dirt magnets...
Click to expand...
Click to collapse
It will be still water resistant.
I had exactly the same issue. After a while in the sun, the bottom right edge came loose. I went to a service center and they replaced:
* the screen
* the entire frame on the side
* the battery (?!).
It was under warranty so cost me nothing except waiting time (took around two hours).
The whole phone looks and feels better now, especially the bottom part is nom much better aligned. Apparently this is a known issue, they recognised it immediately and had everything to fix it. Someone in the shop said 3% of the S8's had this issue.
So definately bring it in for repair. Probably they should better give a whole new phone, but ok, it's fixed.
Related
Hey. I got my tab from the USA and it works great. After two days, I noticed little dirt under the glass. I thougt its a stuck pixel but it is not. I can see it when the screen is black. It doesnt bother be and it is very hard to see, but how a small dirt got there?
Sent from my GT-P7510 using Tapatalk
Did you buy the tab new? If not, it might have had its screen or it's glass replaced. If the previous owner did it themselves and wasn't in a relatively dust-free environment, that could cause it. If the tab was new, it could mean that part of the screen isn't glued down as well as it should be. (You can test for this by pressing around the edges of the glass.) It could also mean that some dust got in there during assembly. (If the tab is new.) If it isn't bothering you, you can leave it. I don't really think it's worth sending away to Samsung. Apart from that, if it is a US tab, and you are outside of the US, you would have to ship it back to the US since the warranty is not global, but applies only for the country in which it was purchased. (This is tied to the serial number, so the US serial qualifies it for US warranty and disqualifies it for any other warranty.) Hope this helps.
I have the exact same thing. It's like a pixel sized dust. You can see it when tab is off under bright light. Noticed it 3 weeks after I got the tab. It is right below , left of the stereo input.
It looks like the dust is in between the protective layer and actual display. I did not know if these two layers are seperable. Not a big deal but would like to know if there is any fix.
My tab is brand new. I dont have warrenty in Israel but I can fix it here. Is the tab 100 percent dust sealed? I guess that dust and small dirt can enter any device...
Sent from my GT-P7510 using Tapatalk
Same here a pixel sized dust on the right side
Sent from my GT-P7500 using Tapatalk
I think it is during manufacturing process not bec of bad sealing
Sent from my GT-P7500 using Tapatalk
hoss_n2 said:
I think it is during manufacturing process not bec of bad sealing
Sent from my GT-P7500 using Tapatalk
Click to expand...
Click to collapse
I noticed it after 2 days. However, I can live with it. Most of the people wont even notice it.
Could it be the same as this
http://galaxytablife.com/2011/07/galaxy-tab-10-1-moisture-oil-slick-problem/
No. It is a pixel size dirt. Otherwize, this tablet is perfect.
Sent from my GT-P7510 using Tapatalk
I have another case of this. Perfect screen with one tiny spec. Hard to see it, but once you notice it... You notice it. I'm curious of possible fixes too.
s15274n said:
I have another case of this. Perfect screen with one tiny spec. Hard to see it, but once you notice it... You notice it. I'm curious of possible fixes too.
Click to expand...
Click to collapse
I think you have to remove the glass and clean it... Anyway, its like to repaint your car when you a tiny scratch on it. For now I will leave it as it is.
Sent from my GT-P7510 using Tapatalk
Faulty piece send aback
Sent from my GT-P7500 using xda premium
The frame of my Tab wasn't fully glued when I got it. At least it felt like that, after a while of pushing it down from time to time it was fine. Maybe some dust got in there when the frame was coming out.
I had the same thing from the refurbished one I bought from Newegg. I called them instead of Newco and they told me to send it to them and they will replace it. So now the wait. I will keep you guys posted on what they do for me.
FWIW, it is not as simple as just removing the glass/digitizer from the display and cleaning it off. The digitizer (the glass on the front of the tab) is held in place by adhesive tape. The adhesive is about the width of the black border all the way around the screen, so about 1/2" or 50mm, the adhesive is also very, very strong. I'm sure you could get it off without damaging the digitizer, but it would be a long tedious process risking both the LCD and the digitizer itself. If you do manage to remove it without destroying it, then you clean it, and have to apply new adhesive, and replace it, and hope you didn't miss any dust.
Heat will help release the adhesive, but IMO there is still more risk than reward in doing this to a tab with a good digitizer. I have replaced the digitizer on my tab when it was broken, and I have got to say that it is a tedious process. In the end, I had everything as clean as possible outside a cleanroom, and I ended up with some dust specs under the digitizer. If it is under warranty, and you can utilize said warranty, that is definitely the way to go.
Also, the back side of the tab is not sealed at all. The glass should be sealed to the LCD, not the entire tab sealed in the back case. If anything, I could believe that dust could enter between the digitizer and LCD where the FPC cable exits the digitizer, there is a very narrow band of adhesive tape in this location. If it was going to fail, and let stuff in after manufacturer, I would guess it would be here.
Good luck,
Jason
Good Day
My gf's white I9500 has a tiny bubble (or what seems like one) under the screen of her phone.
It is not showing on the pictures I take so I will try my best to explain it to you.
The phone was purchased on Saturday 14th September and she noticed it on Tuesday evening. There is NO screen protector on the phone.
So it's located towards the top and slightly left hand side of the phone screen.
It's quite small probably 1-2mm
When I press it, it seems to disappear but reappears shortly. When I blow on to the screen to create steam as if I am going to clean it, everywhere around the bubble streams up except the actual bubble. When I run my nail across the screen I feel maybe a slight bump.
In my opinion I feel the last coat on the glass was a thin film which was not put on properly due to dust or an air pocket.
Has anybody seen this or have an idea of what it is and what has caused it?
Samsung should clearly cover it because it seems like a defect
Sent from my GT-I9500 using Tapatalk 4
milan188 said:
Good Day
My gf's white I9500 has a tiny bubble (or what seems like one) under the screen of her phone.
It is not showing on the pictures I take so I will try my best to explain it to you.
The phone was purchased on Saturday 14th September and she noticed it on Tuesday evening. There is NO screen protector on the phone.
So it's located towards the top and slightly left hand side of the phone screen.
It's quite small probably 1-2mm
When I press it, it seems to disappear but reappears shortly. When I blow on to the screen to create steam as if I am going to clean it, everywhere around the bubble streams up except the actual bubble. When I run my nail across the screen I feel maybe a slight bump.
In my opinion I feel the last coat on the glass was a thin film which was not put on properly due to dust or an air pocket.
Has anybody seen this or have an idea of what it is and what has caused it?
Samsung should clearly cover it because it seems like a defect
Sent from my GT-I9500 using Tapatalk 4
Click to expand...
Click to collapse
Sent from my GT-I9500 using Tapatalk 4
Take it back from where she bought it and ask for replacement. They will check it and if is a manufacturing defect (which 100% is), she will get a new one.
Ask for replacement if that tiny bubble really bothers her.
Sent from my GT-I9500
Thanks for the replies it's going to Samsung to get checked
Sent from my GT-I9500 using Tapatalk 4
Yes samsung should replace it but so should place it was purchased from. Next time remember to post under the questions and answers section.
Sent from my GT-I9505G using Tapatalk 2
hey milan188, did you got your gf's phone replaced under warranty?
I noticed the same issue about one week after I bought my phone.
But on my device, the bubbles appear and disappear without a trace. I couldn't establish a pattern or a reason. See the attached picture.
those seem on surface of the screen so maybe the screen protector causes them ... especially if they aren't permanently there ...
AvelonTs said:
those seem on surface of the screen so maybe the screen protector causes them ... especially if they aren't permanently there ...
Click to expand...
Click to collapse
I forgot to say I removed the screen protector and the bubbles are still there, unchanged. It's something wrong with the samsung amoled + gorilla glass combo.
Today is expanded, see the picture
LE: later it went away, slowly. This time it responded to pressing on the glass of the screen, the more I pressed, the more it dissipated away slowly.
It's like the glass hasn't been applied properly from the factory. But why is it appearing randomly? Why do the air bubbles come back?
iovaniorgovan said:
Today is expanded, see the picture
LE: later it went away, slowly. This time it responded to pressing on the glass of the screen, the more I pressed, the more it dissipated away slowly.
It's like the glass hasn't been applied properly from the factory. But why is it appearing randomly? Why do the air bubbles come back?
Click to expand...
Click to collapse
Get Samsung to repair it. They come and go most likely cause of pressure? Most of the time I guess this bubbles appear is cause the loca is being spread away but when pressure is pressed against it the bubbles go away? I'm not sure but just warranty service it and get it over with.
"All men are created equal, some work harder in pre-season."
- Emmitt Smith
Does your S5 battery door creak/squeak when you put pressure in certain areas?
I have one that does creak/squeak when you put pressure where the Samsung logo is (under the auto focus), and another S5 that doesnt.
Does yours?
Put a good amount of pressure - is this normal?
Is your snapped on properly?
Sent from my SM-G900P using Tapatalk
Nope, mine doesn't make any noise at all when I put pressure on it. Like eyecon said above, you sure it's on securely? If so, perhaps there's a defect with your back cover. But yeah, that's definitely not normal behavior.
Ya if it squeaks, I'd get it exchanged since it may not be closing and snapping in properly, thus negative the water resistant seal
Sent from my SM-G900P using Tapatalk
no issues here, my battery door is strongly in place. But i do have some doubt about the rubber gasket in the back, if you guys want to take a look at my thread and post your findings it would be greatly appreciated
http://forum.xda-developers.com/showthread.php?t=2716219
U should get it exchanged with warranty.This should not happen.
Sent From HTC One Android Revolution 62.0 KitKat 4.4.2. Sixth Sense
BrandonPrice31 said:
Does your S5 battery door creak/squeak when you put pressure in certain areas?
I have one that does creak/squeak when you put pressure where the Samsung logo is (under the auto focus), and another S5 that doesnt.
Does yours?
Put a good amount of pressure - is this normal?
Click to expand...
Click to collapse
Mine does. I went to the store and asked for another to check on it and it did the same thing in the same location (in the middle of the power button side). I switched two covers on two phones and all combinations were with the exact same problem. Guess a bad batch or who knows what. It's driving me crazy . I'm waiting for my UAG case which I guess will cover up the issue.
Mine does. And it irritates me like anything. Going to the store to get it replaced.
Anyone else with this problem?
Sensamic said:
Anyone else with this problem?
Click to expand...
Click to collapse
If you have it go to your store and change it.
I have try that in the store and my was fine, but try it on the spot, so you don't have to go back again
I have the same problem and the Samsung support mean to me, I must send my phone to the Samsung repair. They are crazy, I don't like to send the complete phone to change 1 back cover, next week I wend to the provider where I bought the phone and then I see, maybe they'll change the cover
Yup, have that too but it doesn`t bother me a bit. I use a flipcase or s-view case anyway.
My wireless charging back cover creaks like mad. Worse place are just below the power button and above the camera lens.
Sent from my SM-G900F using Tapatalk
A phone that creaks bothers me a lot.
Today I started to notice this on my s5. It's mostly on the right side, but it can squeak a little if pressed in the middle. It's not something that is very audible but what worries me is if waterproofing is compromised or not.
Also, it's fully snapped on and o checked that multiple times
EDIT : Just noticed that pressing on the heart rate area, the case gives in a bit and has a small gap. I poured a bit of water on top of it to see if it would leak a lot of water (haven't used the phone on water or tested the waterproof before) and after i take out the case a bit of water entered through there. It wasn't much, but maybe if it was submerged in a bit more water it would leak more inside and i don't know if it would reach the battery or not. Is it normal for water to enter there? Or is there a problem in the case?
Also, in most all of the inserts the cover clicks when i put it back on, except on that right side that i mentioned. Funny enough, the water leak on the heart rate sensor is on the left side of it.
griffin_1 said:
Just noticed that pressing on the heart rate area, the case gives in a bit and has a small gap. I poured a bit of water on top of it to see if it would leak a lot of water (haven't used the phone on water or tested the waterproof before) and after i take out the case a bit of water entered through there. It wasn't much, but maybe if it was submerged in a bit more water it would leak more inside and i don't know if it would reach the battery or not.
Click to expand...
Click to collapse
Anyone can tell me if this is "normal" or if i should take it to warranty? Is a back case even covered under warranty?
griffin_1 said:
Today I started to notice this on my s5. It's mostly on the right side, but it can squeak a little if pressed in the middle. It's not something that is very audible but what worries me is if waterproofing is compromised or not.
Also, it's fully snapped on and o checked that multiple times
EDIT : Just noticed that pressing on the heart rate area, the case gives in a bit and has a small gap. I poured a bit of water on top of it to see if it would leak a lot of water (haven't used the phone on water or tested the waterproof before) and after i take out the case a bit of water entered through there. It wasn't much, but maybe if it was submerged in a bit more water it would leak more inside and i don't know if it would reach the battery or not. Is it normal for water to enter there? Or is there a problem in the case?
Also, in most all of the inserts the cover clicks when i put it back on, except on that right side that i mentioned. Funny enough, the water leak on the heart rate sensor is on the left side of it.
Click to expand...
Click to collapse
Mine creaks on the right side as well, and I made sure the case is fully snapped all around. And just like yours, in most all of the inserts the cover clicks when i put it back on, except on that right side. Its annoying at times, but I learned to ignore it most of the time. I wnot bother exchanging or returning. Had the phone for couple months now.
crazyalee said:
Mine creaks on the right side as well, and I made sure the case is fully snapped all around. And just like yours, in most all of the inserts the cover clicks when i put it back on, except on that right side. Its annoying at times, but I learned to ignore it most of the time. I wnot bother exchanging or returning. Had the phone for couple months now.
Click to expand...
Click to collapse
Its something that only a few people seem to experience because i haven't found many reports of it, only a few. Probably some batches of phones with a production problem or not so good quality control, i don't know =/ But i do know that all the clips are snapped on or at least look like it.
I actually contacted Samsung about it but got the generic and expected reply to take it to a repair center to analyse the phone - which i didn't. My main concern would be any problems with waterproofing, but i just putted on a case and don't think much about it now actually.
After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.
You sure it's under the glass and not just stuck to the top? It's strange that dust could get through. If so, I would contact the retailer and get it exchanged as it sounds like a defective handset.
VEAWA said:
After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.
Click to expand...
Click to collapse
I'm having the exact same problem...it is driving me crazy.
Do you also own the black version?
timtom67 said:
I'm having the exact same problem...it is driving me crazy.
Do you also own the black version?
Click to expand...
Click to collapse
Yes, black version.
I went to Samsung customer service. They told they dont see nothing strange (of course). They offered to send it to Samsung official service on Madrid (Spain) to check if there is some kind of physical damage and let them decide what to do.
So probably i will do that on monday. other 2 weeks without my phone.
Someone else with this problem? I just want know if its a problem or something normal.
Cheers.
VEAWA said:
Yes, black version.
I went to Samsung customer service. They told they dont see nothing strange (of course). They offered to send it to Samsung official service on Madrid (Spain) to check if there is some kind of physical damage and let them decide what to do.
So probably i will do that on monday. other 2 weeks without my phone.
Someone else with this problem? I just want know if its a problem or something normal.
Cheers.
Click to expand...
Click to collapse
Do you have any photos of it?
Sent from my SM-G935F using Tapatalk
Any little defects phone company's like to brush off so it saves them money and time.
Sent from my XT1575 using Tapatalk
VEAWA said:
After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.
Click to expand...
Click to collapse
You meant something like this? I have it as well.
iz1pp0 said:
You meant something like this? I have it as well.
Click to expand...
Click to collapse
That sure looks annoying.
iz1pp0 said:
You meant something like this? I have it as well.
Click to expand...
Click to collapse
I noticed that on mine today, a quick scrape with my nail removed it
CuBz90 said:
I noticed that on mine today, a quick scrape with my nail removed it
Click to expand...
Click to collapse
How can you put your nail inside this micro hole?
iz1pp0 said:
how did you put inside your nail there?
Click to expand...
Click to collapse
I suppose it wasn't actually under the glass. It was at the side of the home button.
The issue in the photo looks more like light from the screen to me.
Sent from my SM-G935F using Tapatalk
From my personal experience and "investigation" I was able to remove most of the dust with a very thin sheet of paper and lots of patience. I put the paper between the glass and the frame and pushed the dust out. It took a long time though.
As for the investigation part it appears that the black coating doesn't extend all the way to the edge of the glass which means there's a very narrow part of the glass where the dust can get stuck and stay visible.
It's a near perfect phone with 2 very annoying downsides, fingerprints and dust getting stuck around the glass frame, at least with the black version.
I have this same issue. Driving me crazy...
If these phones are supposed to be water resistant,have you tried to stick it under a tap to see if it washes out?
krico said:
If these phones are supposed to be water resistant,have you tried to stick it under a tap to see if it washes out?
Click to expand...
Click to collapse
No... wouldn't that ruin it cause it water resistant but I don't think under any pressure though..
I have that issue around the speaker grill mesh
https://goo.gl/photos/VUv6LyYvH5KQQ6iF8
I have dust as well around the ear piece grill and around my home button.
Sent from my SM-G935T using XDA-Developers mobile app
It's annoying as hell but I guess I live with it unless it makes it way to the camera or the proximity sensor
Sounds like a defect.
Dust under the screen means that your phone is not water proof.
Id go back to the store and get another one.
I had this with a gaminng system. Took it back and got another one.
It does not mean it's not water proof it just means it's not sealed around the edge, it's sealed further in as there's a small crevice
I just received a new Sprint Galaxy S7 Edge in the mail a few days ago. As I was applying a new screen cover, I noticed a very small green piece (what I assumed was plastic) sticking out from the edge of the phone (though not by much, it didn't even make it passed the silver metallic looking frame). It bothered me quite a bit (maybe more than it should), but I was also concerned that maybe this piece went in deeper than I could see, and compromised the water resistance (glue seal). So, I grabbed a small razor blade and, without actually sticking it into the edge of the phone, just tried to move the plastic piece. After a little bit of moving, I got it to actually come out. It was a green triangular plastic piece pictured in the attached image.
So what could this piece be from? Should I be concerned? Should I return the phone and wait however many days for another and be out the $10 spent on a screen protector?
Any input would be appreciated.
Edit:
I've attached an image showing where exactly the piece was lodged.
Was it under the actual screen or the screen protector?
RileyIssKing said:
Was it under the actual screen or the screen protector?
Click to expand...
Click to collapse
I've updated the original post with an image showing where exactly the piece was lodged. It was between the screen itself and the metal/plastic piece outlining the phone.
hotelmariofan said:
I've updated the original post with an image showing where exactly the piece was lodged. It was between the screen itself and the metal/plastic piece outlining the phone.
Click to expand...
Click to collapse
If you have had the phone long Idk if there is much you can do because I don't think it would have come from Samsung like that. It may have been in your pocket and it just ended up happening. Sorry if I was no help.
RileyIssKing said:
If you have had the phone long Idk if there is much you can do because I don't think it would have come from Samsung like that. It may have been in your pocket and it just ended up happening. Sorry if I was no help.
Click to expand...
Click to collapse
I've had it for 3 days and only just opened it yesterday, so it has received one day of use, and I noticed this soon after opening the box and applying the screen cover.
hotelmariofan said:
I've had it for 3 days and only just opened it yesterday, so it has received one day of use, and I noticed this soon after opening the box and applying the screen cover.
Click to expand...
Click to collapse
Take it to a Samsung center (usually inside of a best buy) and talk to them. If it was a Samsung made problem then you should be able to get your phone replaced or repaired under your warranty if your water seal is broken.
Put it in water and see if the seal is broken, do it now before the return period ends. If it takes in water, return it, If not I would not be to concerned.
Sent from my SM-G935F using Tapatalk
grneyez said:
Put it in water and see if the seal is broken, do it now before the return period ends. If it takes in water, return it, If not I would not be to concerned.
Sent from my SM-G935F using Tapatalk
Click to expand...
Click to collapse
While it has IP68 rating, they don't guarantee that it's waterproof, so IIRC, they don't actually cover the phone for water damage. So if the seal is in fact compromised, I'd be screwed.
Then return the phone and get it exchanged.
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