Good Day
My gf's white I9500 has a tiny bubble (or what seems like one) under the screen of her phone.
It is not showing on the pictures I take so I will try my best to explain it to you.
The phone was purchased on Saturday 14th September and she noticed it on Tuesday evening. There is NO screen protector on the phone.
So it's located towards the top and slightly left hand side of the phone screen.
It's quite small probably 1-2mm
When I press it, it seems to disappear but reappears shortly. When I blow on to the screen to create steam as if I am going to clean it, everywhere around the bubble streams up except the actual bubble. When I run my nail across the screen I feel maybe a slight bump.
In my opinion I feel the last coat on the glass was a thin film which was not put on properly due to dust or an air pocket.
Has anybody seen this or have an idea of what it is and what has caused it?
Samsung should clearly cover it because it seems like a defect
Sent from my GT-I9500 using Tapatalk 4
milan188 said:
Good Day
My gf's white I9500 has a tiny bubble (or what seems like one) under the screen of her phone.
It is not showing on the pictures I take so I will try my best to explain it to you.
The phone was purchased on Saturday 14th September and she noticed it on Tuesday evening. There is NO screen protector on the phone.
So it's located towards the top and slightly left hand side of the phone screen.
It's quite small probably 1-2mm
When I press it, it seems to disappear but reappears shortly. When I blow on to the screen to create steam as if I am going to clean it, everywhere around the bubble streams up except the actual bubble. When I run my nail across the screen I feel maybe a slight bump.
In my opinion I feel the last coat on the glass was a thin film which was not put on properly due to dust or an air pocket.
Has anybody seen this or have an idea of what it is and what has caused it?
Samsung should clearly cover it because it seems like a defect
Sent from my GT-I9500 using Tapatalk 4
Click to expand...
Click to collapse
Sent from my GT-I9500 using Tapatalk 4
Take it back from where she bought it and ask for replacement. They will check it and if is a manufacturing defect (which 100% is), she will get a new one.
Ask for replacement if that tiny bubble really bothers her.
Sent from my GT-I9500
Thanks for the replies it's going to Samsung to get checked
Sent from my GT-I9500 using Tapatalk 4
Yes samsung should replace it but so should place it was purchased from. Next time remember to post under the questions and answers section.
Sent from my GT-I9505G using Tapatalk 2
hey milan188, did you got your gf's phone replaced under warranty?
I noticed the same issue about one week after I bought my phone.
But on my device, the bubbles appear and disappear without a trace. I couldn't establish a pattern or a reason. See the attached picture.
those seem on surface of the screen so maybe the screen protector causes them ... especially if they aren't permanently there ...
AvelonTs said:
those seem on surface of the screen so maybe the screen protector causes them ... especially if they aren't permanently there ...
Click to expand...
Click to collapse
I forgot to say I removed the screen protector and the bubbles are still there, unchanged. It's something wrong with the samsung amoled + gorilla glass combo.
Today is expanded, see the picture
LE: later it went away, slowly. This time it responded to pressing on the glass of the screen, the more I pressed, the more it dissipated away slowly.
It's like the glass hasn't been applied properly from the factory. But why is it appearing randomly? Why do the air bubbles come back?
iovaniorgovan said:
Today is expanded, see the picture
LE: later it went away, slowly. This time it responded to pressing on the glass of the screen, the more I pressed, the more it dissipated away slowly.
It's like the glass hasn't been applied properly from the factory. But why is it appearing randomly? Why do the air bubbles come back?
Click to expand...
Click to collapse
Get Samsung to repair it. They come and go most likely cause of pressure? Most of the time I guess this bubbles appear is cause the loca is being spread away but when pressure is pressed against it the bubbles go away? I'm not sure but just warranty service it and get it over with.
"All men are created equal, some work harder in pre-season."
- Emmitt Smith
Related
Hi Folks,
I'm reading this forum since about 1,5 weeks, as I got my first smartphone then. Unfortunaly I sent it back today, as it got broken yesterday. It has the problem, that the touchscreen doesn't untouch. I made a picture:
I can get rid of this touched area by pressing on it with my fingernail and move it to the bottom.
I think it's from that lether case. Anybody else ever had a problem like that? Probably with another phone type?
Looks like condensation under the screen to me.
Reapply screen protector... That's it..
I thought about water also, but under the microscope we have seen that it wasn't water. I was able to remove it restless until I touched it next.
I removed the screenprotector, but that wasn't a solution.
Unfortonaly I had to send it back today, as I'll get a brandnew one within the first 14 Days after delivery
Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\
This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...
cassper1 said:
This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...
Click to expand...
Click to collapse
I thought about something like that too. Has the digitizer a "spazial" filling, so that you have a "soft feeling" when you tab it with the penzil?
HTC Touch Freak said:
Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\
Click to expand...
Click to collapse
I had the phone in my trouser pocket every day. No sunlight or heat. I tried cooling down...no chance. I had a Cassiopeia once and had a waterdamage to it. There I was able to get the water out of the touchpad by having it on my heating for a few days. But it looked not like this here.
HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
help me
excuse for my bad english
tornado75 said:
HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
Click to expand...
Click to collapse
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not
Sqoerk said:
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not
Click to expand...
Click to collapse
i have removed the screenprotector but is the same error, i have sended it to assistance center this afternoon...
i wouldn't pay for damage why the phone is never fall
i hope well
Just had the same problem with my Td2. Not impressed. The phone was fine one minute as listening to my music on it, popped it in my pocket went upstairs ang got this blob right in the centre of the screen.
Glad I took the insurance now as this is going to have to get sent back. Not overly impressed as only had the phone for 6 weeks and having a problem with the build.
Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...
db_darryl said:
Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...
Click to expand...
Click to collapse
My "blob" couldn't be seen when I looked straight from above. As on my pictrue I had to look from a angle to see it. Also it was hard to see under bright daylight. Hope that helps.
But I have a question also: You all used the leather bag shipped with the phone? I think the case isn't plain enought inside. I think there is a higher pressure one the display while wearing it in my trouser pocket. Anybody else who can tell more about that?
I've the same problem, at least I think it is the same. Touch still works fine, but it seems like there is some condensation underneath the screen.
I can confirm that it has nothing to do with the screenprotector.
If I put my finger on it, it moves to the sides. Sometimes it seems to be gone, but after a while I notice it again.
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?
dlarge said:
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?
Click to expand...
Click to collapse
As you are the 4th in this thread I think so
It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?
dlarge said:
It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?
Click to expand...
Click to collapse
too bad it seems like they classify it under 'cracked display' - and according to the user manual it is not covered by warranty.
Probably, but I think it's just an error of HTC. The way they treat their loyal customers is, in my opinion, verry disappointing. It was the same with the problems everyone had with the TytnII.
Today I got my phone back from my provider...the same broken one. In the letter they told my I sent it back too later
Now I'm dissapointed from o2 Germany, cause the customer support told me what to do and I did it.
guys i had the same problem (http://forum.xda-developers.com/showthread.php?t=519441) and i got a replacement. but i tell you.. this is caused because one time the phone got hit by pressure on the screen and the screen itself kinda felt into the phonecase. check out from the side.. you probably will see that the screen is lowered - then when you use fingers on the touchscreen this blob appears. in my case the screen didnt work anymore as soon the blob appeared... but was able to get it out with some tissue and rubbing.
also i saw some oil liquid under de screen - depending on the light outside.
so.. just take care.. this phone is very sensitive to any pressure on the screen and using it in a trouser pocket is already dangerous!
I'm using my SGS for almost a month now and there're appearing strange spots on the screen. I have absolutely no idea what it is and what's causing it. Has anyone seen something like this before?
click for higher resolution
japperrrr said:
I'm using my SGS for almost a month now and there're appearing strange spots on the screen. I have absolutely no idea what it is and what's causing it. Has anyone seen something like this before?
click for higher resolution
Click to expand...
Click to collapse
Never before.. the screen is totally off? What do you use to clean the screen? Do you feel the same touching the bright area and the opaque area?
Silly question maybe but has it got a screen protector on it?
Is it very humid where you are? Looks like moisture under the screen.
Take it to Samsung, maybe it's some kind of defect that's allowing moisture in.
There's no screenprotector on it. When it just appeared I couldn't feel the spots, now I can by moving my finger over them. They look like tiny scratches caused by sand but I always carry my phone in my pocket so that's just impossible.
At the photo the screen is totally turned off. I don't use any chemicals to clean the screen.
japperrrr said:
There's no screenprotector on it. When it just appeared I couldn't feel the spots, now I can by moving my finger over them. They look like tiny scratches caused by sand but I always carry my phone in my pocket so that's just impossible.
At the photo the screen is totally turned off. I don't use any chemicals to clean the screen.
Click to expand...
Click to collapse
No idea.. I'm using screen protector until I got it out the box. By the way I always carry it in my pants pocket, and normally I use jeans... but the protector looks fine.
The area does look like the usual place to touch the screen (normal keyboard usage at the bottom of the screen and up/down scrolling in the middle). My only conclusion is either a defect screen or you've used it once without noticing you still had some chemicals on your skin.
Sent from my GT-I9000 using XDA App
Looks like you damaged your screen by some form of excessive pressure on the screen
Sent from my GT-I9000 using XDA App
a67543210 said:
Looks like you damaged your screen by some form of excessive pressure on the screen
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
My thought too, maybe it had pressure with someting when you had it in your pocket with something else that was in your pocket or something that pressed you leg/poket for outside
exadeci said:
My thought too, maybe it had pressure with someting when you had it in your pocket with something else that was in your pocket or something that pressed you leg/poket for outside
Click to expand...
Click to collapse
I never carry something in the same pocket a where I carry my phone in. As I move my finger over the screen I can slightly feel a bit of rough surface but when I clean my screen it's not visible while some other damaging is.
If it is in fact a damaged screen I wouldn't panic too much. There are tutorials online on how to repair damaged screens (as long as they're glass). You sand and polish the screen and it comes out as good as new. Although, for the SGS it would probably be best to remove the screen from the chasis first (they don't remove the screen as there is no bezel).
What games have you been playing? It look more like rubbing marks on several games that I can think off.
The damage is probably under the glass from excessive pressure over a pride of time.
Sent from galaxy s. JG4 + oneclick lag fix version 2.3
The coating has come off the screen it looks like... something must have been on your hands that burnt it off.
It's almost impossible the damage has been caused by excessive pressure. Since a few days I can actually feel the spots as they are a bit more rough then the rest of the screen. If the coating has come of the screen, will it be accepted when I return it warranty?
I had exactly this but a bit smaller. I took it back to the store (Hi) and requested a repair. The first time i noted 2 errors for it:
- Screen screwed
- GPS fix doesnt work or takes long
So... what they did; they flashed 2.2 and sent it back as repaired (funny I downgraded it to 2.1 stock after running 2.2.1 for weeks for this repair...). The folks at Hi agreed it was bullsh*t and they sent it again with the notice they didn't repair the screen. After another week the online status page said they didn't find a defect. Hi called them before they sent it back to have another look at it, since I even provided pictures with a red circle around the spots I'm still confused how they could miss this (maybe only blind people work at Teleplan...?). Then a few days later i saw they replaced "front mea i9000". Since today i got it back with a brand new screen. So.. if anyone else has this problem: send it back for repair and provide the picture in this topic to be extra clear (I wish I saw this photo, otherwise I would have provided this one with it).
I have the same thing only a lot smaller...
I have a circle on my screen from my €2 currency. Its not a scratch but something weird...
japperrrr said:
There's no screenprotector on it. When it just appeared I couldn't feel the spots, now I can by moving my finger over them. They look like tiny scratches caused by sand but I always carry my phone in my pocket so that's just impossible.
At the photo the screen is totally turned off. I don't use any chemicals to clean the screen.
Click to expand...
Click to collapse
did not you touch it accidentally with a "dirty" finger? (like isopropyl alcohol or adhesive remover etc) I had a similar damage on my HTC phone long time ago... I forgot to wash my hand before I picked up a call.
Looks like pressure damage. Had something similar with a htc touch. Looked like a oil like fluid within the screen. Amazingly the screen works still great. But the touch had a resistive screen, the sgs ones is capacitive. This in mind I don't know if it could be the same problem.
sent from my cobra mk3 by a thargoid pigeon
Has anyone else noticed this? On the bottom right corner of my GS2 (Just next to the back key) the glass is visibly raised, In the other three corners the glass sits about .5mm below the bezel, in this corner however it sits about .5mm above it.
Light from the back key bleeds across the screen very noticibly, and is also visible around the bezel. I can press it back down into the correct position, but it usually rises back up within moments.
I'd rather not have to send it back given it was bought in the UK and I'm from Australia.
I have not noticed anything like what you have described so I think it's a bit faulty. I would suggest you return it!
Aired from my SGSII using XDA App.
After I reading this thread I started pushing at the area where the OP said was loose.
It does kind of feel flimsy at that area. This might be a design flaw.
That area feels fine here, i would defo send it back for repairs if you can.
Sent from my GT-I9100 using xda premium
In my case the bottom right corner is nor raised, it looks like the other three.
With my previous screen, it seemed to be a bit raised but the new screen is perfect (Knock On Wood)
Service Center is always the last option. Post a pic here before that.
Mine is not raised anyway.
Hi had the same issue with my screen, bottom right was lifting. I think the glue sticking the screen down weakens. I got a case so it's not that much of a issue.
AussieHusky said:
Has anyone else noticed this? On the bottom right corner of my GS2 (Just next to the back key) the glass is visibly raised, In the other three corners the glass sits about .5mm below the bezel, in this corner however it sits about .5mm above it.
Light from the back key bleeds across the screen very noticibly, and is also visible around the bezel. I can press it back down into the correct position, but it usually rises back up within moments.
I'd rather not have to send it back given it was bought in the UK and I'm from Australia.
Click to expand...
Click to collapse
I have the same problem here, and i saw a tutorial to replace the screen to check where it has been detached, but its too complex to disassemble. And i dont wanto send to service center and stay 1 month without the phone
I took a couple pics
shellshok said:
I have the same problem here, and i saw a tutorial to replace the screen to check where it has been detached, but its too complex to disassemble. And i dont wanto send to service center and stay 1 month without the phone
I took a couple pics
Click to expand...
Click to collapse
Samsung Germany didn't replace it because of that, so the only option is the Service Center and 1 Month no Cellphone
Or you really disassemble it yourself ^^
I experienced it with my i9003.. Only it raised on the top right corner.. Sent it to service center and got it back exactly 5 days later..
Sent from my GT-I9100 using xda premium
So yesterday I had my phone in my pocket all day. During that time I was doing work underneath a truck. Phone was 100% fine after I had finished. Sat down and checked my messages etc. Then I went out and once I got home and took my phone out it had a crack which spans the earpiece grill to around the middle left side of the screen.
I Found this very strange as it had no force exerted on it and is fully protected with a case-mate tough case. The crack is very very fine. I would say it is hairline. So it's obvious it hasn't been caused by any fall damage.
Just wondering if anyone has had any similar experience where they go to get their phone and notice a mysterious crack has appeared. I have also emailed Samsung which they replied saying they will asses it and see if the glass is defective. But I don't know how they would know if it was defective.
I'm also using tough case and once i removed it, after a long time, found that a lot of dust was accumulated between the glass and volume buttons. I don't know if that tiny gap existed or was created by the dust and i wonder if something similar could provoke it in your case.
I always clean under my case. Where the case goes over the screen edge. I usually wipe out the dust daily so it stays clean. There is no impact marks to suggest anything has hit it.
imlgl said:
So yesterday I had my phone in my pocket all day. During that time I was doing work underneath a truck. Phone was 100% fine after I had finished. Sat down and checked my messages etc. Then I went out and once I got home and took my phone out it had a crack which spans the earpiece grill to around the middle left side of the screen.
I Found this very strange as it had no force exerted on it and is fully protected with a case-mate tough case. The crack is very very fine. I would say it is hairline. So it's obvious it hasn't been caused by any fall damage.
Just wondering if anyone has had any similar experience where they go to get their phone and notice a mysterious crack has appeared. I have also emailed Samsung which they replied saying they will asses it and see if the glass is defective. But I don't know how they would know if it was defective.
Click to expand...
Click to collapse
almost the exact same thing happened to my friends SGS2!
He´s always very cautious with his phone but one day he took it out of his pocket en de screen was cracked from around the home button to the volume keys.
Very strange
Fyi, Samsung don't use gorilla glass on there phones, they use there own stuff.
Sent from my HTC Desire HD A9191 using xda premium
Well I sent Samsung an email about this and got a reply yesterday. This is what they said:
I’m sorry you are experiencing problems with your device due to the cracked screen. I can understand your frustration about this.
If you provide the details below your device can be assessed by our team of engineers at our main service centre to see if there is a manufacturer defect with the glass.
If there is no fault with the glass then the service centre will quote you a price to fix the phone.
I've noticed a weird oval shaped splotch that can sometimes form in the center of the screen. This seems to be caused by pressure applied to the front and/or back of the tablet causing the clear panel that we touch to stick to the screen underneath.
I noticed this a couple times after taking it out of my rolling bag. I have the slide cover and keep it in a neoprene case which is in turn inside of another neoprene case. I figured it was just a matter of me having too much stuff in the bag. Then I noticed it once after just having the tablet in my jacket pocket.
Putting it in front of a heat vent and applying slightly pressure on the sides will get the panels unstuck, but I'd rather not have to do that. Is anyone else experiencing this issue? Are these tablets prone to this?
Sent from my TegraNote-P1640 using Tapatalk
Ragnorok64 said:
I've noticed a weird oval shaped splotch that can sometimes form in the center of the screen. This seems to be caused by pressure applied to the front and/or back of the tablet causing the clear panel that we touch to stick to the screen underneath.
Click to expand...
Click to collapse
Best to treat tablets with kindness as most are stressed easily. My Google Nexus 7 2012 model used to have strange screen phenomena.
Never bend, nor drop, or push in the screen unless you really are intending to do what you do. Doing the heat thing may help you to bring into formity and parts that have moved or never put properly in manufacturing, but you also risk plastic stress and breakage..
Ragnorok64 said:
I've noticed a weird oval shaped splotch that can sometimes form in the center of the screen. This seems to be caused by pressure applied to the front and/or back of the tablet causing the clear panel that we touch to stick to the screen underneath.
I noticed this a couple times after taking it out of my rolling bag. I have the slide cover and keep it in a neoprene case which is in turn inside of another neoprene case. I figured it was just a matter of me having too much stuff in the bag. Then I noticed it once after just having the tablet in my jacket pocket.
Putting it in front of a heat vent and applying slightly pressure on the sides will get the panels unstuck, but I'd rather not have to do that. Is anyone else experiencing this issue? Are these tablets prone to this?
Sent from my TegraNote-P1640 using Tapatalk
Click to expand...
Click to collapse
Did you recently get your tablet? I remember reading a lot of people having this issue when their tablets were new, but after they had time to settle and for all of the bonding materials to fully dry and cure it went away. Of course any LCD will splotch the colors on a spot if you press too hard, though it tends to just happen for that moment and then go away... when I was a kid, I used to love mashing on the displays of calculators and watching the trippy results
rchrdcrg said:
Did you recently get your tablet? I remember reading a lot of people having this issue when their tablets were new, but after they had time to settle and for all of the bonding materials to fully dry and cure it went away. Of course any LCD will splotch the colors on a spot if you press too hard, though it tends to just happen for that moment and then go away... when I was a kid, I used to love mashing on the displays of calculators and watching the trippy results
Click to expand...
Click to collapse
It's been a couple weeks. You'd think everything would be settled by now. It's almost as if the digitizer is cut slightly to snuggly or something. I may buy a universal hard shell case or something.
I think we all loved poking calculator's displays.
Sent from my TegraNote-P1640 using Tapatalk
I would definitely contact your manufacturer to see what they have to say about it. I forgot to ask, which one do you have? EVGA or another? It was on the EVGA forums that I noticed the complaints of the blotches on the screen... I don't know if the problem affected other manufacturers or not.
Dont have this problem, Advent Vega version.
Can only see something when i press the screen in the middle very hard, never seen it before. does not happen when i dont try to force it!
rchrdcrg said:
I would definitely contact your manufacturer to see what they have to say about it. I forgot to ask, which one do you have? EVGA or another? It was on the EVGA forums that I noticed the complaints of the blotches on the screen... I don't know if the problem affected other manufacturers or not.
Click to expand...
Click to collapse
I do indeed have the EVGA version.
Sent from my LG-VM696 using Tapatalk 2
Ragnorok64 said:
It's been a couple weeks. You'd think everything would be settled by now. It's almost as if the digitizer is cut slightly to snuggly or something. I may buy a universal hard shell case or something.
I think we all loved poking calculator's displays.
Sent from my TegraNote-P1640 using Tapatalk
Click to expand...
Click to collapse
I have seen in iPhone repair kits a suction-cup thingy that they put on the screen and pull to remove it. By no means am I saying to remove your screen!!! Maybe maybe if you're desperate is to get a suction-plastic thing like found in bathroom wall hangers, and see if you can slightly pull out. If the tablet is warm then any gums or glues may shift a bit allows the screen to settle properly.
e8hffff said:
I have seen in iPhone repair kits a suction-cup thingy that they put on the screen and pull to remove it. By no means am I saying to remove your screen!!! Maybe maybe if you're desperate is to get a suction-plastic thing like found in bathroom wall hangers, and see if you can slightly pull out. If the tablet is warm then any gums or glues may shift a bit allows the screen to settle properly.
Click to expand...
Click to collapse
Whoa that sounds a little scary. I've just been careful. I removed some of the accessories from my soft case and I'm more cognizant of what direction the tablet faces when I put it in my pocket. I haven't had more issues. It's odds though, none of my other touch screen devices have this issue. Even my old 10in tablet and you'd think a larger screen would be more prone to flexing.
Sent from my TegraNote-P1640 using Tapatalk