Database Users

Defective Bezel Seal And Defective Digitizer Seal.

My MyTouch 3G Slide has a couple defects. The bezel or plastic housing that surrounds the upper portion of the device surrounding the screen has gaps in it around the seam that allows dust or any small particulate to enter under the screen. I have looked at several of the devices and they all have it to one degree or another. For instance, on my Slide I have 3 of these holes one of which has allowed a grain of sand under my screen. My wife's Slide has 4 of these holes or gaps and they are substantial on her phone. One XDA member has had this happen in the same spot that both my wife and my Slides are collecting dust.
While the light leaks or gaps in the bezel are a problem (for me) I think the real problem lies in the adhesive strip that connects the digitizer to the LCD screen. The way the digitizer is adhered to the LCD there shouldn't be any way for dust to have gotten in between the two pieces of hardware. I'd like to believe that it was just my particular phone but my wife's phone is having the exact same issue.
The phone really is phenomenal and I'm sure it was just a fluke that I've had issues (hoping so). Just keep an eye out for any issues similar to what I've mentioned above. I have really gone back and forth with this and I am definitely disappointed with having an issue(s) right out of the gate. My wife really likes the phone and after giving it some thought I like it as well ... a lot. I will return and reorder another couple Slides because this device is that awesome. Thanks for your thoughts/contributions to the thread.

I've tried to get some photos of the gaps but they are small and hard to photograph. To inspect your device: Go into a dark area and pull up your contacts, messaging app or a white web page in the browser with full screen brightness and inspect the seam of the plastic housing surrounding the touch screen on the top half of the slide. The gaps are almost like rectangular notches just below/above the corners of the screen in the seam. My theory is that these are artifacts from the plastic molding process that were exacerbated by poor/hasty assembly. I am definitely returning my Slides.

Its all true. After reading, and seeing the image posted by another member here, I checked my phone. I went into a dark room, opened up a site that has pretty much a white page, and I too noticed a gap at the bottom right hand corner of my screen. As of right now no dust/dirt has shown up under my screen, but what's to say that it won't later on. Heck, screw dirt. What if moisture finds its way in, and starts to fog up the screen from within? This could be a major problem later on down the road.

whew... just checked mine, noticed nothing like that, thank goodness.

[email protected] said:
whew... just checked mine, noticed nothing like that, thank goodness.
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Strange, I've confirmed with everyone I know with a Slide (only black and white thus far) and everyone is seeing the same thing. What color Slide did you get? I wonder if the red Slide is manufactured differently? Anyway, that is awesome because I think the phone is GREAT other than the small gaps in the bezel.
I will say I took some compressed air and attempted to move the artifact under my screen just to see if air was moving through those gaps. The grain of sand or whatever it is did not budge. I'm just not sure what to think. I hate the idea of returning this phone ...

Mine is like that. Not that i care much as im returning it soon. But it does have gaps and light leakage all over the bottom of the screen, near the buttons.

i just check my and maybe i cant see it but i havent found anything... i have a red one

Re: My MT3G Slides (and others) Have A Defective Touch Screen Bezel
Initialy checked mine as well, black. I don't appear to have this problem either.
I will inspect further to verify.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk

The only one I have is at the very bottom of the buttons, which might even just be the light hitting the glass at a specific angle. Other than that, no light leaks/cracks/blocks/whatever you call them on my screen area. Red Espresso.

I just swapped my white MTS for a Black one with no signs of cracks or light showing threw. TMO rep did not know of this problem and said he would send out an e-mail to other reps to let them know.

My day is now ruined
Yep, both bottom sides, right at the corners, above the buttons. I will not return it though, think instead a lil duct tape and some JB weld will do (seriously, a little touch of black silicon for a good seal, still sucks though). Screen cover seems to be blocking any dirt at the moment.

woow good looking out.. i was wondering how a spec of dust got to my screen. im planning on putting a piece of scotch tape over those regions (i have a red slide btw).

I have a red one and didn't see any leaks bottom or top. Thank goodness!

mtjnkee said:
seriously, a little touch of black silicon for a good seal
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Click to collapse
I hear you; I've been trying to find a way to keep the bezel sealed until I can get a case/cover for the phone. I literally have one tiny grain of sand at the bottom left hand corner of my screen. I so don't want to return the phone; I'm in love with the thing.
Glad to hear some of you have a better seal on the bezel.

I have some small light leak on the bottom, not an issue yet and I'm still within my 14 days so I might stop by the t mobile store tomorrow and try to get a replacement.

1. slight curved gaps at the corner edge where the top of the plastic curves down to turn into the sides. check
2. vertical rectangular light leak above home and genius keys. check
3. these lights only light up when hard keys are lit..when screen first lights up...light leaks are not there...once keys light up, light in the gaps light up. doesnt this mean the screen is sealed and there is no leak from the screen itself?
4. however, if you have a creaky top plastic housing, the seam running along the edge of the white plastic and grey plastic is not flush...on my 1st slide, i could see the screen light up in these 'cracks' of the seam...could debris get into screen this way then?
5. for those with debris already at lower left part of screen: pls do me a favor:
hold phone (sideways with back cover facing the ground) at just below eye level and try to see that left corner that is underneath the painted black surround of the screen..do you see white light when the screen is lit? if you look along the 'inside' edges along the rest of the phone, you will see that there should not be white light emitting out and should have a 'clean' look...there should basically be a solid black border...perhaps, if you guys have this white lighting show through, that could mean a separation of the screen somehow? btw, you do not have to be in a dark room to see this light along the inside edge....it is very noticable as the light comes thru where i think there should be no light. ps: when looking at the phone screen normally (ie from top down), screen looks perfect and this issue doesnt affect actual picture on screen.
my first slide had the light leaks but i didnt think anything of them as i thought they were related to the buttons only...but the issue i had spoke of in #5 above, i had this light coming thru along the whole edge of the bottom of the screen plus creaky top plastic housing.

I have dust under the entire screen of 2 Slides (Espresso), I couldn't notice it indoors but it is glaringly apparent when in the sun. The phones go back tomorrow. I've had my G1 for a year and a half with not a single spec of dust under the screen. I've had 2 MT3G Slides (Espresso) for 6 days and dust is under both screens; these devices are very cheaply made. Phone is lightning fast, screen size is great, physical keyboard is great, UI has some excellent features you can find nowhere else ... too bad I won't be keeping them. Been nice knowing you guys.

Seriously everyone be lucky that this is the only problem that people are having with this phone. You want to talk about shoddy build quality on first run devices, lets not even mention what the original PSP was like. If all that's wrong is that a few people have a bad bezel, then I'd say you made out well with the phone. NJAZ, just exchange them and have the employee test them at the store before you walk out with it, problem solved.

xenoletum said:
NJAZ, just exchange them and have the employee test them at the store before you walk out with it, problem solved.
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Well I have to send them back as I ordered them online. 2 phones plus about 5 other people I know with these phones have dust blowing in under the defective bezel. It's unacceptable. Like I care about a PSP. What the hell does a PSP have to do with this? You didn't even comment on your phone having the light leaks/gaps or not. What is your point? You think folks should settle for inferior builds of an expensive phone? You can ignore whatever you'd like. I will wait for a better phone.

Wanted to add to my previous post about mine not having the leak... I have the red one.

Would You Exchange Your G2 If....

it had dust under the screen? As I was cleaning my screen today, I noticed two minuscule particles of dust under the screen. They are very close to the right and left edges of the screen, so Im assuming they somehow got through the small gap on those sides of the screen (if you look at the G2 on a flat plane, you notice a small gap between the screen and the side of the phone. The side is slightly more elevated than the screen at the center of the phone.). Im just worried about more dust getting under there, so should I exchange it under warranty. Other than that the phone has been flawless except for the typical "loose" hinge.
BTW the gap Im taking about is not a horizontal gap. Its a vertical gap, like the screen doesnt sit flush with the casing. Its noticeable on both sides, more towards the center of the device. If someone could verify with their phone it would be helpful.

Probably wouldn't bother me. I haven't had the issue of anything getting under my screen and I've had the phone since it was released. You can always have tmobile send you a replacement however there probably only going to send you a refurb G2. Some times it just pays to leave well enough alone but when its something that annoys you I can certianly understand.
Sent from my CM7 powered G2

I've accumulated quite a few dust particles under my screen. They're mostly collected in the bottom left corner but more are picking up on the right. Apparently this is a well known issue because of the gap between the screen and the housing.
I'm gonna line up a replacement for mine because its starting to get on my nerves. One of those things that once you know its there, all you do is look at it lol.
If I were you and its only two or so specs of dust, I wouldn't really wanna go through the hassle of an exchange until it got worse.

Decided Im not gonna exchange it over 2 small pieces of dust (the size of a thin pencil tip). Especially considering everything else is working fine and I will possibly get a refurb replacement.

I just went through a replacement nightmare all because of having dust under the screen.. Within the first couple weeks of me getting the phone, I started noticing a bunch of dust particles accumulating in the lower left corner of the screen. After a month, there was a noticeable line of dust, in a 1 inch x 1 inch square at the far bottom left. After the 2nd month, it was starting to be noticeable while the screen was on too, and was starting to make it tough to read that lower corner.
I went to a T-Mobile store, just to make sure that it would be covered under warranty. They said absolutely, and offered to swap it out in the store - I had a ton of data and text messages not backed up, so I said I'd be back once I backed everything up.
Well, I should have gone to the store again, instead I called customer service and processed it over the phone. They mailed me a replacement phone ASAP, actually got it the next day. I packed up the old phone, sent it back, and thought everything was done. 2 weeks later, I got a letter saying that it's not under warranty, that the phone had physical damage, and they had charged my account $295 for the new phone.. After a very frustrating hour on the phone with customer service, and going through the following: They wouldn't send me the old phone back, wouldn't let me talk to anyone who had access to look at the phone, wouldn't/couldn't even give me a description of what physical damage there was - they finally agreed to credit me back the $295.
Sorry for the long post, just getting all the info in there.
Short version - If you have a warranty issue, bring it to a store!

I had this problem with my first phone, Lots of dust under the bottom left corner. I called tmobile and they swapped it out with another phone no question. Its been over a month and I havent seen got anything saying the phone was not covered by the warranty. This phone seems much better than the first one so im being more careful with where I put it and how I handle it to minimize the chances of dust invading it.

Gap between the screen and the housing... Huh? Its sealed tight. No gap, no dust. Yours has obviously been bashed up.

dhkr123 said:
Gap between the screen and the housing... Huh? Its sealed tight. No gap, no dust. Yours has obviously been bashed up.
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I could tell you for a fact this phone is not bashed up, its been babied since I got it (couple days before Christmas). As soon as I got it a Otterbox case was placed on it. Phone sits in my jacket pocket. So how it would get bashed up is beyond me.
BTW the gap Im taking about is not a horizontal gap. Its a vertical gap, like the screen doesnt sit flush with the casing. Its noticeable on both sides, more towards the center of the device. If someone could verify with their phone it would be helpful.

i will not change it
rtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrt

[Q] Dust behind the digitizer

Hey guys,
I've been a proud Ideos X5 owner since about two and a half weeks...
But after the first week I was already noticing dust gathering on the LCD, under the digitizer.
It started in the right upper corner and one large particle all the way at the bottom. It seems to be spreading...
Has anyone else noticed dust collecting underneath the digitizer or am I the only one?
Anyone got any idea if this is an issue worth sending the phone for repair (under warranty if that's even possible)?
It's not a major issue but it is kind of a nuisance...
Any answer is appreciated!
Thanks in advance!

I've owned this phone for almost nine months now and haven't got a speck of dust(have to knock trice) under the digitizer.. So I think you should take it back under the warranty..
Sent from my u8800 using xda premium

No dust yet under the screen and I've had the phone for about 6 weeks now...

I have dust in the upper right corner.
Sent from my u8800pro using XDA App

6 months now, not a single dust under digitizer, only pixels.

I have used this phone for 9 months now and have no dust behind the glass (even my screen got 2 big cracks..) Used screen protector for 5 months. I have one bad pixel, but it is hard to see

Thanks for your replies guys, I'm going to contact the costumer service of my supplier to see if they'll ask to return it or something...
I'm loving this phone but I would like it to behave like it should

After reading this topic I took good look at my screen and I found I have 4 or 5 grains of dust inside. Never noticed them, I cant see them when the screen is on, only with a complete black screen.
Its not such a big deal, I work at a very dusty place and sooner or later it would happen.
For the price of this device I wont even bother to send it to the repair service.

same problem for me i n 8800 pro. dust got under digitiser within two/three weeks and from the same upper right corner. it seems that all factors being common its due to some manufacturing defects. Any more details by anyone like opinion of Huawei service centres.

parthabhatta said:
same problem for me i n 8800 pro. dust got under digitiser within two/three weeks and from the same upper right corner. it seems that all factors being common its due to some manufacturing defects. Any more details by anyone like opinion of Huawei service centres.
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Mine has gathered dust under the upper left corner, i wonder if the guys over at the shop i bought it can fix it.

This has to be manufacturing defect. I'm using the phone for about 15 months now and i have little bits of dust all over the right bottom side. Though it is not visible when the screen is on. I have this for about 3 months now and it's not such a big deal. The phone has the screen protector and TPU shield on it since begining.

Its been one year but i dint notice any dust behind the screen untill i had it given to the customer care for some issue and i got it back after a month with dust all over behind the screen when they changed the mother board.. so i purchased a new screw driver set and cleaned it myself!!!!

1 year in use, somewhat huge amount of dust behind the screen in the left bottom corner.

nagato.fm said:
1 year in use, somewhat huge amount of dust behind the screen in the left bottom corner.
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How is it hampering your daily use? Is the screen visibility reduced appreciably? I am asking this because I am to decide whether to take it to service centre or not based on your experiences? Lastly why didn't you take it to service centre? Don't mind by my questions. I am just trying to understand the gravity of the problem. Thank you.

parthabhatta said:
How is it hampering your daily use? Is the screen visibility reduced appreciably? I am asking this because I am to decide whether to take it to service centre or not based on your experiences? Lastly why didn't you take it to service centre? Don't mind by my questions. I am just trying to understand the gravity of the problem. Thank you.
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I just stopped to care about it. But sometime I'll definitely go to service 'cos of it,

I have had the X5 for well over a year now and the dust under the digitiser was bad enough for me to remove and clean it. 4 plectrums and a soft cloth worked ok, but if you are under warranty get it done. It doesn't improve!
Sent from my U8800 using xda app-developers app

x5 is a dust collector
Indeed, x5 is a dust collector

Same problem here.
I found a post that instructed on how to open the phone and remove the digitizer, however it also said that doing it is risky cos any mistake during the reassembly would render it useless.
And I can't even figure out the place from where the dust is going in. So plugging the hole is impossible too.
Sent from my U8800 using xda app-developers app

Duke_X said:
Same problem here.
I found a post that instructed on how to open the phone and remove the digitizer, however it also said that doing it is risky cos any mistake during the reassembly would render it useless.
Click to expand...
Click to collapse
Can you give the link to that post.
Secondly I figured out the defect. Actually in my phone the top left and right part of the digitizer is not properly sitting on it's counterpart say bezel or whatever it's called. There is quite an appreciable gap from where the dust is going in. This is a purely a manufacturing defect. I may upload a photo if I can take a good shot of the same.

I am using this X5 from a 14 months I haven't seen dust particle behind digitizer ....... its seems good for me

Tiny bubble under screen

Good Day
My gf's white I9500 has a tiny bubble (or what seems like one) under the screen of her phone.
It is not showing on the pictures I take so I will try my best to explain it to you.
The phone was purchased on Saturday 14th September and she noticed it on Tuesday evening. There is NO screen protector on the phone.
So it's located towards the top and slightly left hand side of the phone screen.
It's quite small probably 1-2mm
When I press it, it seems to disappear but reappears shortly. When I blow on to the screen to create steam as if I am going to clean it, everywhere around the bubble streams up except the actual bubble. When I run my nail across the screen I feel maybe a slight bump.
In my opinion I feel the last coat on the glass was a thin film which was not put on properly due to dust or an air pocket.
Has anybody seen this or have an idea of what it is and what has caused it?
Samsung should clearly cover it because it seems like a defect
Sent from my GT-I9500 using Tapatalk 4

milan188 said:
Good Day
My gf's white I9500 has a tiny bubble (or what seems like one) under the screen of her phone.
It is not showing on the pictures I take so I will try my best to explain it to you.
The phone was purchased on Saturday 14th September and she noticed it on Tuesday evening. There is NO screen protector on the phone.
So it's located towards the top and slightly left hand side of the phone screen.
It's quite small probably 1-2mm
When I press it, it seems to disappear but reappears shortly. When I blow on to the screen to create steam as if I am going to clean it, everywhere around the bubble streams up except the actual bubble. When I run my nail across the screen I feel maybe a slight bump.
In my opinion I feel the last coat on the glass was a thin film which was not put on properly due to dust or an air pocket.
Has anybody seen this or have an idea of what it is and what has caused it?
Samsung should clearly cover it because it seems like a defect
Sent from my GT-I9500 using Tapatalk 4
Click to expand...
Click to collapse
Sent from my GT-I9500 using Tapatalk 4

Take it back from where she bought it and ask for replacement. They will check it and if is a manufacturing defect (which 100% is), she will get a new one.

Ask for replacement if that tiny bubble really bothers her.
Sent from my GT-I9500

Thanks for the replies it's going to Samsung to get checked
Sent from my GT-I9500 using Tapatalk 4

Yes samsung should replace it but so should place it was purchased from. Next time remember to post under the questions and answers section.
Sent from my GT-I9505G using Tapatalk 2

hey milan188, did you got your gf's phone replaced under warranty?
I noticed the same issue about one week after I bought my phone.
But on my device, the bubbles appear and disappear without a trace. I couldn't establish a pattern or a reason. See the attached picture.

those seem on surface of the screen so maybe the screen protector causes them ... especially if they aren't permanently there ...

AvelonTs said:
those seem on surface of the screen so maybe the screen protector causes them ... especially if they aren't permanently there ...
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I forgot to say I removed the screen protector and the bubbles are still there, unchanged. It's something wrong with the samsung amoled + gorilla glass combo.

Today is expanded, see the picture
LE: later it went away, slowly. This time it responded to pressing on the glass of the screen, the more I pressed, the more it dissipated away slowly.
It's like the glass hasn't been applied properly from the factory. But why is it appearing randomly? Why do the air bubbles come back?

iovaniorgovan said:
Today is expanded, see the picture
LE: later it went away, slowly. This time it responded to pressing on the glass of the screen, the more I pressed, the more it dissipated away slowly.
It's like the glass hasn't been applied properly from the factory. But why is it appearing randomly? Why do the air bubbles come back?
Click to expand...
Click to collapse
Get Samsung to repair it. They come and go most likely cause of pressure? Most of the time I guess this bubbles appear is cause the loca is being spread away but when pressure is pressed against it the bubbles go away? I'm not sure but just warranty service it and get it over with.
"All men are created equal, some work harder in pre-season."
- Emmitt Smith

Gap between the left side of the screen and the frame.

I got my unit today and I noticed that mine has a small gap between the left side of the screen (side with volume bottons) and the frame, right side seems very closed but left side I can see 4 connectors of volume buttons inside if face direct sunlight. I also try to press it but it seems very firm. Should I RMA the device?

I would go back if the IP68 feature is important to you, your description sounds like it's compromised.

I've got mine on 3/18 and today i've noticed the same issue, too. Is it the gap between the back cover with side key? Planning to go to my carrier and ask them for this issue. I also tried to wash my phone with water to see if the water get through but nope. It is still working geat for the past 7hrs.

I've seen a few people report this same issue. I woukd definately take that back for an exchange.
Sent from my SM-G935F using Tapatalk

Got same problem on the side with power button I just came back from CPW where they refused to anything about it saying they couldn't see anything wrong. I now got to go back tomorrow and see manager. It's not the biggest of differences bit I can see the 4 clips mentioned above