Database Users

HTC and Unlocked bootloader Swap

Hello. I just wanted to get some insight on some people who have successfully SWAPPED their phone with an unlocked bootloader because of a manufacturing defect.
My phone originally did not have dust under the screen and I unlocked it. Within 2 weeks it accumulated a TON of dust, called HTC, let them know I was unlocked with dust under the screen, and got my swap going. That was 3-4 weeks ago. I have my new phone (unlocked, however the bottom casing has a sliver of plastic chipped off and the screen isn't flush).
Today I got an email saying my estimated repair bill was $196.00 else I had to pay a triage fee to get my old phone back ( I'm not sure if they will charge the $560.00 for the swap phone as well.) I called and talked to a rep. All he said was that my MB needed to be replaced and shouldn't be charged. He issued and escalation and hopefully I can have this taken care of soon.
If anyone else has had a similar experience, or like stated, SWAPPED an unlocked phone no problem, please let me know how and if you had to ream HTC untill you got what you needed.
PS. My philosophy is if I brick a phone, tough ****. Its my fault. However manufacturing defects as such I have had are unacceptable on a nearly $600.00 unsubsidized phone. I wouldn't mind paying 30-40$ even. But 200 is just outrageous.
Thanks everyone.
Hitorii

LOL, it seems like HTC is saying peoples MB are broken a lot lately.

I had mine swapped and they didn't mention it at all, most likely because I didn't mention it.

cekle said:
I had mine swapped and they didn't mention it at all, most likely because I didn't mention it.
Click to expand...
Click to collapse
Is your ticket closed?

McFroger3 said:
LOL, it seems like HTC is saying peoples MB are broken a lot lately.
Click to expand...
Click to collapse
my thoughts exactly... i wonder if they are doing this strictly to people that have unlocked bootloader...

Just a heads up. I PM'ed swetland and he forwarded my message to google's side of HTC and Nexus one, perhaps this will help my cause.
Worst case scenario I'd like my old phone back and pay the 28$ triage fee and send back the one the Swapped phone ( as not to be charged the $560 for the POS scratched up phone they sent me as a "swap"). That's not unreasonable, is it?
Hopefully though someone will get back to me and let me know whats up and see to get it fixed. As a note, my current Nexus One is not unlocked.
Keep the comments rolling. I'd really like tips to deal with customer service, and it's better to have real world proof of someone actually doing this as it set the precedent. Ay?
Hitorii

Currency: Pound Sterling
Item Price
Level 1 - MB replacement 86,08
Labour 18,00
Delivery 6,87
VAT 19,42
Total 130,37
T_T

DJFliX said:
Currency: Pound Sterling
Item Price
Level 1 - MB replacement 86,08
Labour 18,00
Delivery 6,87
VAT 19,42
Total 130,37
T_T
Click to expand...
Click to collapse
Ouch. Mine doesn't even say MB or anything, just a $196.00 USD repair charge. No charge for labor or delivery... I really want this to get fixed today.

I'm in a similar situation now too. I mentioned I was rooted so I couldn't do the swap to begin with. I sent it in for repair and got the $196 price quote too. They wanted to replace a whole motherboard for a dead pixel.
I also escalated on wednesday and today they are being very stern about it not being under warranty.
I did find out that they are wanting to replace motherboards on rooted phones automatically. This is supposed to reinstate your warranty but also have you on a locked bootloader once again.

lazaro17 said:
I'm in a similar situation now too. I mentioned I was rooted so I couldn't do the swap to begin with. I sent it in for repair and got the $196 price quote too. They wanted to replace a whole motherboard for a dead pixel.
I also escalated on wednesday and today they are being very stern about it not being under warranty.
I did find out that they are wanting to replace motherboards on rooted phones automatically. This is supposed to reinstate your warranty but also have you on a locked bootloader once again.
Click to expand...
Click to collapse
So they basically charge you $196 to re-lock your boot-loader, what a bunch of crap.

McFroger3 said:
So they basically charge you $196 to re-lock your boot-loader, what a bunch of crap.
Click to expand...
Click to collapse
yes i guess this should be updated on the "relock your bootloader" thread.
so far the only way to relock your bootloader is to mail your phone into htc repair and have them rape you for $196 lol

lazaro17 said:
yes i guess this should be updated on the "relock your bootloader" thread.
so far the only way to relock your bootloader is to mail your phone into htc repair and have them rape you for $196 lol
Click to expand...
Click to collapse
So did you suck it up and pay? I'm wondering what can be done. They told me I was OK, they let me swap after telling them. If you could go into detail about your exchange of words with them it'd be appreciated.

Hitorii said:
So did you suck it up and pay? I'm wondering what can be done. They told me I was OK, they let me swap after telling them. If you could go into detail about your exchange of words with them it'd be appreciated.
Click to expand...
Click to collapse
Not yet I had to escalate my ticket again just to get a price quote on how much it'll be to fix the dead pixel itself (not replacing the whole motherboard).
I have a thread started with my whole story and updates here
http://forum.xda-developers.com/showthread.php?t=644838
They are being super stern about having an unlocked bootloader and voided warranty no matter what I say. So it looks like I'll have to pay one way or the other.
As a last glimmer of hope I messaged swetland as well to see if he'd be able to help any.
P.S. I thought about doing a swap without telling them I was rooted but I was afraid they would later charge me $196 for MB replacement + $530 for new phone.

If you are buying a Note 10.1, save yourself some money

Since the 10.1 2014 launched I knew I was going to buy one, I wanted to find a good deal on it though. I got my Black 32GB for $480 shipped! $120 off retail ain't bad.... :good:
What I did:
Go to Amazon and select the Black 32GB, there will be Used ones listed below. Amazon Warehouse is selling "Open Box" ones for $533 in "Good" condition. I looked for one that had the description that said: "Packaging may be damaged" as the only disclaimer. Then during checkout, apply for the Amazon Rewards card and they will give you a $50 gift card instantly that you can apply to the order. You don't even have to use the Amazon card, you just have to apply for it. Free money! I had it shipped with Free 2 day Prime shipping and when it arrived it looked like it never was used. The box had a couple rips on it, thats it. The tablet is in perfect condition.
For my money, I think you can't go wrong.
Thought I would share the love

If I'm goon NH to open a credit card is rather open one that hat gives me a XXX amount of money as a sign up bonus.
Just saying that's another option.
Sent from my SM-P600 using XDA Premium HD app

yeah I was wondering the same thing OP...
But I always think the ones that were sent back had some problem(right?!)
when the are sent back, does Amazon look into them and like restart and fix the item?! or they just put it in a box and send it to us? is it what's called refurbished?!
anyway another option for me is to wait for black friday...this tablet is a must have for me...so will get it one way or another

Deal Alert
Check out Ebay if you are looking to get one.
ww.androidpolice.com/2013/11/07/deal-alert-galaxy-note-10-1-2014-edition-on-sale-for-569-99-on-ebay-daily-deals-free-shipping-and-tax-only-in-maryland
Rew

Rew482 said:
Check out Ebay if you are looking to get one.
ww.androidpolice.com/2013/11/07/deal-alert-galaxy-note-10-1-2014-edition-on-sale-for-569-99-on-ebay-daily-deals-free-shipping-and-tax-only-in-maryland
Rew
Click to expand...
Click to collapse
Great find!
But a word of caution to anyone going the eBay route, Samsung will not honor their warranty unless you purchase the device from an authorized dealer.
If you're planning on tripping the KNOX counter with root though, you won't have to care.

alias747 said:
Since the 10.1 2014 launched I knew I was going to buy one, I wanted to find a good deal on it though. I got my Black 32GB for $480 shipped! $120 off retail ain't bad.... :good:
What I did:
Go to Amazon and select the Black 32GB, there will be Used ones listed below. Amazon Warehouse is selling "Open Box" ones for $533 in "Good" condition. I looked for one that had the description that said: "Packaging may be damaged" as the only disclaimer. Then during checkout, apply for the Amazon Rewards card and they will give you a $50 gift card instantly that you can apply to the order. You don't even have to use the Amazon card, you just have to apply for it. Free money! I had it shipped with Free 2 day Prime shipping and when it arrived it looked like it never was used. The box had a couple rips on it, thats it. The tablet is in perfect condition.
For my money, I think you can't go wrong.
Thought I would share the love
Click to expand...
Click to collapse
Do you still receive all the perks? Thanks

swamks said:
yeah I was wondering the same thing OP...
But I always think the ones that were sent back had some problem(right?!)
when the are sent back, does Amazon look into them and like restart and fix the item?! or they just put it in a box and send it to us? is it what's called refurbished?!
anyway another option for me is to wait for black friday...this tablet is a must have for me...so will get it one way or another
Click to expand...
Click to collapse
Not necessarily at all. It's like people that buy stuff at Best Buy. They just decide they don't want it and send it back. I have used mine a ton since I got it and it works perfect. So I don't know how it could be a bad one. It's not refurbished, that would have to be done by the manufacturer. This would be constituted as "open box".
harrisam11 said:
Do you still receive all the perks? Thanks
Click to expand...
Click to collapse
This is a good point and opens up a new discussion. My theory: I think that people are being very dishonest and buying these tablets to simply get the free perks and then are returning them. I mean heck, you get $75 in free movies/music/apps! Mine when I got it still had all the Perks papers in the box. However, when I went to register on the site it said it was already registered. I opened a ticket with Samsung chat today and the rep said that in 2 days I should get an email from an elevated team that will give me the perks. I was very vague in my dialog. I simply said I bought it from Amazon and it would let me register the device on Samsung.com but would not let me register for the perks. He took all my info and left me waiting to hear from the other team. But I have a copy of the chat transcript that says I will get my perks in 2 days. I think they will have to honor that... In any case, I really don't care that much if I don't get them. Honestly all I wanted was this awesome tablet. And for the price I got it, it's a steal. If I get Perks too, then yay for me!
So you could def get lucky and buy one that the person didn't steal the Perks out of... A gamble I guess.

alias747 said:
Not necessarily at all. It's like people that buy stuff at Best Buy. They just decide they don't want it and send it back. I have used mine a ton since I got it and it works perfect. So I don't know how it could be a bad one. It's not refurbished, that would have to be done by the manufacturer. This would be constituted as "open box".
This is a good point and opens up a new discussion. My theory: I think that people are being very dishonest and buying these tablets to simply get the free perks and then are returning them. I mean heck, you get $75 in free movies/music/apps! Mine when I got it still had all the Perks papers in the box. However, when I went to register on the site it said it was already registered. I opened a ticket with Samsung chat today and the rep said that in 2 days I should get an email from an elevated team that will give me the perks. I was very vague in my dialog. I simply said I bought it from Amazon and it would let me register the device on Samsung.com but would not let me register for the perks. He took all my info and left me waiting to hear from the other team. But I have a copy of the chat transcript that says I will get my perks in 2 days. I think they will have to honor that... In any case, I really don't care that much if I don't get them. Honestly all I wanted was this awesome tablet. And for the price I got it, it's a steal. If I get Perks too, then yay for me!
So you could def get lucky and buy one that the person didn't steal the Perks out of... A gamble I guess.
Click to expand...
Click to collapse
Make sure you check your gmail under the promotions tab. I thought some kind of funny business was going on with my tablet since I also got the "already registered" message when trying to claim my perks, but it turns out their page for it can be hit or miss (found lots of complaints online). Meanwhile the perks were sitting in my promo folder all along...

alias747 said:
Since the 10.1 2014 launched I knew I was going to buy one, I wanted to find a good deal on it though. I got my Black 32GB for $480 shipped! $120 off retail ain't bad.... :good:
What I did:
Go to Amazon and select the Black 32GB, there will be Used ones listed below. Amazon Warehouse is selling "Open Box" ones for $533 in "Good" condition. I looked for one that had the description that said: "Packaging may be damaged" as the only disclaimer. Then during checkout, apply for the Amazon Rewards card and they will give you a $50 gift card instantly that you can apply to the order. You don't even have to use the Amazon card, you just have to apply for it. Free money! I had it shipped with Free 2 day Prime shipping and when it arrived it looked like it never was used. The box had a couple rips on it, thats it. The tablet is in perfect condition.
For my money, I think you can't go wrong.
Thought I would share the love
Click to expand...
Click to collapse
YOU MAY BE OVER LOOKING SOMETHING
Below is a copy of the Standard Limited Warranty and according to the warranty by purchasing it used you don't have a warranty.
So if it was registered........... There goes your savings as you now need to purchase a warranty.
I would buy an extended warranty with damage protection anyway because micro USB ports are known to be fragile and I would want to experiment with root. Still a savings though.
What is covered and for how long?
SAMSUNG ELECTRONICS AMERICA, INC. (“SAMSUNG”)
warrants that SAMSUNG’s devices and accessories
(“Products”) are free from defects in material and
workmanship under normal use and service for the period
commencing upon the date of purchase by the first
consumer purchaser and continuing for the following
specified period of time after that date:

vdc530 said:
Great find!
But a word of caution to anyone going the eBay route, Samsung will not honor their warranty unless you purchase the device from an authorized dealer.
If you're planning on tripping the KNOX counter with root though, you won't have to care.
Click to expand...
Click to collapse
is there even a way for Samsung to know where you purchased it? You can technically say it's a gift and they would have to cover you

499 tax free for 16 MB model at Military Exchanges...got mine today, good stuff, except can't play with it until tomorrow...on a road trip right now.

Just an update, I got an email from Samsung today and I got my perks! So I am not sure if the tablet truly was already registered for it or if the site was just having troubles but they sent me codes.
Sent from my SM-P600 using xda app-developers app

Be careful I bought one of these last week and it didn't have an s pen. A bit ticked off but amazon gave me credit to buy an s pen at my local store. There's 2 very minor scratch on the bottom but not very noticeable unless you really look. Also some light bleed. Otherwise the tablet is fine. Considering it has some scratch I would assume it was a returned used unit. Still not a bad deal but I'm a bit concerned. I was able to register the device so I'm good with warranty coverage I assume.
Sent from my SM-N900T using Tapatalk

does anyone know if big retail stores(bestbuy,target etc) have discounts for Black Friday or Cyber Monday?! anything for GN 10.1 2014 edition?

aznmode said:
Be careful I bought one of these last week and it didn't have an s pen. A bit ticked off but amazon gave me credit to buy an s pen at my local store. There's 2 very minor scratch on the bottom but not very noticeable unless you really look. Also some light bleed. Otherwise the tablet is fine. Considering it has some scratch I would assume it was a returned used unit. Still not a bad deal but I'm a bit concerned. I was able to register the device so I'm good with warranty coverage I assume.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Yeah I hear ya, that's why I looked for one that only had the description that said the packaging was damaged. They were right on, my tablet is perfect. Minimal light bleed and not a scratch on it. I think that all units are going to have a little light bleed, its just the nature of the beast. The missing s-pen is a fluke I'm sure.
I am assuming the same things about warranty, they would never know if I bought this used if I am the first one to register it... So warranty should be fine

Charging Pin Broke on phone.

My Moto X pure's charging pins broke on my phone. Literally $440 down the drain, and there's nothing to do but buy another one, but what the hell do I do with this thing? my warranty is voided because I unlocked my bootloader (Thanks Motorola, thanks.) and every year there is a new problem with a smartphone I buy. I literally buy a phone every year because something stupid happens to the ones I buy. My Find 7a? Screen cracked, and there is literally no such thing as a how to guide to replace the screen. My Mate 2? 100% garbage phone that I sold to my friend, which was stolen from him. The only thing I have left is this garbage iPhone 5 that is more of a burden that it is a benefit. I've been contemplating to just say screw it and buy an iPhone 6/6s, but I would rather use a Nokia n900 than to touch one of those normie devices. I've been thinking of buying one of those Meizu phones but support and root instructions for those things is nearly impossible to find. Right now I am super pissed off and I need my phone to continue with my work. I cant even swap sd cards to my iPhone 5 because its a CDMA abortion model and wont work with my metro PCS sim. I have literally little to no money right now, and there isn't a phone out there that can compete with this thing. Samsung? Garbage. Huawei? Shady. HTC? dead on arrival. Apple? Next. If there is anything I can do I would greatly appreciate the options.

First, make sure the charging problems is because of the phone, not the cord or the power supply. If it is the phone here's some ideas:
-Try the warranty. Even though the bootloader's unlocked, being that it's a hardware problem, they might still fix it. Doesn't hurt to try
-If you can't use the warranty, pay to get it fixed
-If you're buying a new phone but don't have money, some companies allow you to pay over some time, like 6 months
-Huawei isn't shady
-Sell the phone. Someone may buy it to repair it. But you'll be losing by doing this and not getting it repaired yourself, as I doubt it'll sell for much.
Sent from my MotoG3 using XDA Free mobile app

tzzeri said:
First, make sure the charging problems is because of the phone, not the cord or the power supply. If it is the phone here's some ideas:
-Try the warranty. Even though the bootloader's unlocked, being that it's a hardware problem, they might still fix it. Doesn't hurt to try
-If you can't use the warranty, pay to get it fixed
-If you're buying a new phone but don't have money, some companies allow you to pay over some time, like 6 months
-Huawei isn't shady
-Sell the phone. Someone may buy it to repair it. But you'll be losing by doing this and not getting it repaired yourself, as I doubt it'll sell for much.
Sent from my MotoG3 using XDA Free mobile app
Click to expand...
Click to collapse
-Currently I am at the Repair & Return page on the Motorola site, and they are asking for $111 for a repair. There is no mention of the warranty, other than the "My Device" site where it stated my warranty wont end until October 2016.
-I believe those companies are carrier companies. Carrier locked, bloated devices that aren't factory unlocked.
-Huawei did some dodgy things when it came to the Mate 2 getting its Lollipop update, and same with the mate 7. Currently the HAM 2 is still a burden to use.
I am planning to sell the phone for a good 300, along with the find 7 for a 300/250 price tag. With that money I could get a whole new phone, probably the Meizu Pro 5 or Mate 8, but, of course, there is Abosolutely no support for the Pro 5, and the Mate 8 is like $800. Probably might get the Oppo R7 Plus, its the holy grail of Phablets imo.
EDIT: How much do you think the X Pure would sell for in its current state? Nothing else (Literally nothing) is wrong with the phone, its on Marshmallow and its rooted.

Delta65 said:
-Currently I am at the Repair & Return page on the Motorola site, and they are asking for $111 for a repair. There is no mention of the warranty, other than the "My Device" site where it stated my warranty wont end until October 2016.
-I believe those companies are carrier companies. Carrier locked, bloated devices that aren't factory unlocked.
-Huawei did some dodgy things when it came to the Mate 2 getting its Lollipop update, and same with the mate 7. Currently the HAM 2 is still a burden to use.
I am planning to sell the phone for a good 300, along with the find 7 for a 300/250 price tag. With that money I could get a whole new phone, probably the Meizu Pro 5 or Mate 8, but, of course, there is Abosolutely no support for the Pro 5, and the Mate 8 is like $800. Probably might get the Oppo R7 Plus, its the holy grail of Phablets imo.
EDIT: How much do you think the X Pure would sell for in its current state? Nothing else (Literally nothing) is wrong with the phone, its on Marshmallow and its rooted.
Click to expand...
Click to collapse
The repair and return page might be talking about damage where your at fault, like a broken screen. Contact Motorola and tell them your problem. Don't mention that it's unlocked. The most you'll lose is the money spent on postage if they don't fix it because of the bootloader.
Some large retailers allow you to pay over 6 months for any purchases over a certain amount. You'll need to check what there is in your country.
I'm not sure how much it'll sell for, but keep in mind, some people aren't gonna pay too much for a phone which they can only assume that the seller is trustworthy and there's no other problems
Sent from my MotoG3 using XDA Free mobile app

tzzeri said:
The repair and return page might be talking about damage where your at fault, like a broken screen. Contact Motorola and tell them your problem. Don't mention that it's unlocked. The most you'll lose is the money spent on postage if they don't fix it because of the bootloader.
Some large retailers allow you to pay over 6 months for any purchases over a certain amount. You'll need to check what there is in your country.
I'm not sure how much it'll sell for, but keep in mind, some people aren't gonna pay too much for a phone which they can only assume that the seller is trustworthy and there's no other problems
Sent from my MotoG3 using XDA Free mobile app
Click to expand...
Click to collapse
Wont Motorola instantly send the phone back to me once they realize it is factory unlocked?
And Retailers meaning Sony, Huawei, etc? I live in the US, could you tell me some retailers that have that option available?
And I was thinking on selling the phone to one of my friends, not online or anything like that.

Delta65 said:
Wont Motorola instantly send the phone back to me once they realize it is factory unlocked?
And Retailers meaning Sony, Huawei, etc? I live in the US, could you tell me some retailers that have that option available?
And I was thinking on selling the phone to one of my friends, not online or anything like that.
Click to expand...
Click to collapse
If it's clearly a hardware problem, they MIGHT fix it. Can't say for sure, but there's a chance.
I don't live in America, but this is what we have in Australia https://www.kogan.com/au/interest-free/ . Good Guys also do it for some items.
I'm sure there must be some stores in America that do it.
Sent from my MotoG3 using XDA Free mobile app

g4 refurb with bootloop> trade in for a v20

I purchased an lg g4 10 months ago. 3 days ago, out of the blue it was stuck on the logo screen. tried to do a factory reset. went into bootloop. brought it to the seller, who offered to fix but said it can possibly come back, offered a trade in. he soldme a v20 refurb but after I payed, he brought me the invoice and said "oh, we only give 6 months now to lg phone" it didnt really sink in that this phone may be a defective return that was fixed from bootloop. not sure though
im not sure regarding these refurb phones theyre selling, but the g4 gave me the issue after 8 months. im nervous 6 months may not be enough. I dont know if the phone was a return or defective and thus sold cheap with only a 6 month warranty.
I was going to ultimately upgrade to the v20 when the prices came down but this was an impulse buy because I got a pretty good price. I didnt even install a sim yet. just got it yesterday.
not sure if I should return it or demand a 1yr warranty

Which carrier are you on because that makes a difference? If you're on T-Mobile that makes the warranty process a lot easier.

im overseas currently not us

You might want to check the imei and see if it is not marked as stolen too. I dont know whqt was the price he gave you but if it was significantly low, there is a good chance there is something wrong. If it was reported as stolen, then the carrier will block the imei so that it cant be used in the original carrier

thanks for the reply. its a large company actually, they deal with refurb and phones in large quantities for hitech companies. Im certain thtough the phone was a bootloop defect that was repaired. im certain. spoke to the guy and told him I want to return the phone cause im not secure with the 6 month warranty. he said hell check.
I was only going in to see if I can maybe upgrade to the g5. he told me to v20 was $370 after trade in. I payed 400 for my g4 8 months ago. refurbed also. so figure its wort $170 today. so its a decent deal. the v20 looks viscous
itshard to judge regarding the v20 for bootloop because its too new. but how is the g5 vs the g4 for bootloop?

rocketman122 said:
thanks for the reply. its a large company actually, they deal with refurb and phones in large quantities for hitech companies. Im certain thtough the phone was a bootloop defect that was repaired. im certain. spoke to the guy and told him I want to return the phone cause im not secure with the 6 month warranty. he said hell check.
I was only going in to see if I can maybe upgrade to the g5. he told me to v20 was $370 after trade in. I payed 400 for my g4 8 months ago. refurbed also. so figure its wort $170 today. so its a decent deal. the v20 looks viscous
itshard to judge regarding the v20 for bootloop because its too new. but how is the g5 vs the g4 for bootloop?
Click to expand...
Click to collapse
v20 doesnt have a bootloop issue. there has only been 1 case that I know of.

Bootloop, LG and Farewell

Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy

My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).

So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries

My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this

You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.

These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.

Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.

My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.

My second 5X died few days ago. Good phone bad quality

Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.

Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?

jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.

Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks

Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.

jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.

Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?

jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.

oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?

jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.

Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.