Database Users

$79 Hero Refurb/Preowned (no contract)

http://shop.sprint.com/NASApp/onlinestore/en/Action/DisplayPhones?INTNAV=ATG:HE:Phones
Note: Your phone will not be activated when it arrives. Please follow the instructions included in the box to activate it.
Web specials do not apply when upgrading to a pre-owned device. You’ll instead benefit from maintaining your current upgrade eligibility status.

I was just coming to post this.
I may buy one or two just to root and mess around with.
Worth a shot anyways.

It seems a deal! Better than the one I brought from craigslist, paid $100 without sdcard and headset.
BTW, I don't have to activate it, right?

I'm thinking about getting one. I dropped my Hero last week and scratched it up pretty badly (I was going to swap housing, but I don't want to bother with that). I'd use the refurb as my daily, with my other Hero as a testing device

cwzkevin said:
It seems a deal! Better than the one I brought from craigslist, paid $100 without sdcard and headset.
BTW, I don't have to activate it, right?
Click to expand...
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I just ordered one. I had the option to have it pre-activated but I chose not to do that. I'm trying to get my husband on the Android bandwagon and this was a cheap way to do it. (He's currently in our family plan with a BB but wants to jump ship to ATT and Iphone. ugh, I know right?) If he hates it, I have a backup Hero and I did not have to extend my contract.

ordering mine tomorrow, went from a htc vogue with android hacked on to it, to a blackberry curve and now to an htc hero till my upgrade kicks in, never again shall i upgrade to a blackberry....piece of crap

looks like they must have sold out of the refurb heroes... :/

sadly wasn't able to order my phone that night due to mail holiday keeping me from getting my debit card on time but called sprint and was told they would have them back in stock on thursday

Where do you click to see a refurbished model?

oOMavrikOo said:
Where do you click to see a refurbished model?
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They're currently out of stock, but according to the post above you, Sprint should have them back in stock by tomorrow.

BlaqkAudio said:
They're currently out of stock, but according to the post above you, Sprint should have them back in stock by tomorrow.
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i emailed their customer support and im waiting for respond, ill keep you guys updated

I looked yesterday and today and could not find any Refurb'ed Heros, there were some others. Wish I had seen this earlier, would have been nice to get one for my daughter.

yeah i checked into it again, won't have any for a while :/ i suggest you look into ebay if you want to try, alot of reliable sellers.

Keep looking... it's definitely worth doing.
Mine came in a Sprint OEM "Certified Pre-owned" box, packaged as if it were new. The only thing missing was an SD card (heck, it would be just 2Gb which is worthless anyhow) and a printed full manual. The phone looks brand new, except for one minor flaw--a tiny dent on the speaker grille. Otherwise, you wouldn't know this was refurbished.
The battery is in a small plastic bag with a sticker closure. It was not charged, so the phone required the full charging time to get going.

i found some from ebay that were bought up from sprint by bestbuy.

I just looked on eBay for a private party selling a Hero. I hate buying from the jerks too lazy to post real pictures of the product. I'm not buying a new phone, so why would I ever buy anything without being able see exactly what I'm really getting?
Anyhoots I won an auction for one the guy says is 4 months old for $133. Just watched for auction ending in a few minutes that fit what I wanted, placed my bid, 10 minutes later I had won.
Not refurbished, and more than $79, but I'm sure my daughter will love it.

Nice job, sadly my paypal account is locked because i forgot about it and never put in my information, i went looking for people selling and accepting non paypal purchases, i ends tomorrow so hopefully i win, it's refurbished.

Here you go guys,
http://www.cowboom.com/search/results.cfm?keywords=htc+hero
should be about 11 up, most are bids but 2 of em can be bought directly and shipped out.

[INFO] ****ing Best Buy

Bought the Transformer and chose ship to store.
Got an email telling me it would be available for pickup from the 12th to the 22nd.
I called BestBuy to confirm and got a confirmation.
Got an email yesterday saying it would be available for pick up the 8th.
Got an email today saying it wouldn't be available for pickup.
Called BestBuy again, and the guy told me that it wasn't available anywhere and canceled my order.
I am pissed, waiting since the 26 and now no more tablet...Just going to go pick up an Iconia instead...
Did anyone else have this problem?

Well I don't shop at Best Buy anymore. I have been lied to by their sales people about their extended warranty. They lied to me saying if I bought their warranty, they will replace an item if it broke. When it broke, guess what? They didn't replace it and they took a month to fix it.
Note: Use your American Express or Visa Signature card and get a free one year warranty on top of a one year warranty. You don't even have to register the product.
If you don't use the credit cards above or want a longer warranty, use Squaretrade. Make make sure you google an online coupon code for around 30% off. A 3 year warranty for the Asus Transformer is $40 with a 30% off coupon code from Squaretrade.

grenademasta said:
Well I don't shop at Best Buy anymore. I have been lied to by their sales people about their extended warranty. They lied to me saying if I bought their warranty, they will replace an item if it broke. When it broke, guess what? They didn't replace it and they took a month to fix it.
Note: Use your American Express or Visa Signature card and get a free one year warranty on top of a one year warranty. You don't even have to register the product.
If you don't use the credit cards above or want a longer warranty, use Squaretrade. Make make sure you google an online coupon code for around 30% off. A 3 year warranty for the Asus Transformer is $40 with a 30% off coupon code from Squaretrade.
Click to expand...
Click to collapse
Yeah I bought a tv from them with extended warranty. When the screen had a warped image they couldn't confirm the problem because they refused to plug an antennae into it. If they wouldn't do that then what did they do for diagnosis.

Shigster said:
Bought the Transformer and chose ship to store.
Got an email telling me it would be available for pickup from the 12th to the 22nd.
I called BestBuy to confirm and got a confirmation.
Got an email yesterday saying it would be available for pick up the 8th.
Got an email today saying it wouldn't be available for pickup.
Called BestBuy again, and the guy told me that it wasn't available anywhere and canceled my order.
I am pissed, waiting since the 26 and now no more tablet...Just going to go pick up an Iconia instead...
Did anyone else have this problem?
Click to expand...
Click to collapse
what is BestBuy?.......?
I stopped shopping there longtime ago....I thought they went bankrupt.....oh I think they are in line at bankruptcy court. (behind other BB).
Sorry to hear man.

trgi21 said:
what is BestBuy?.......?
I stopped shopping there longtime ago....I thought they went bankrupt.....oh I think they are in line at bankruptcy court. (behind other BB).
Sorry to hear man.
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Pretty sure they are the biggest electronics store chain in the US and are nowhere near going bankrupt.

I stopped by Frys and bought an acer iconia...not sure when the transformer will be available...i would love to own a transformer but I am done waiting
Sent from my PC36100 using XDA App

Shigster said:
I stopped by Frys and bought an acer iconia...not sure when the transformer will be available...i would love to own a transformer but I am done waiting
Sent from my PC36100 using XDA App
Click to expand...
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tried iconia myself.....with a higher price tag, its screen is not as good as the transformer and I heard its battery life is really poor...plus you'll miss the docking station (which is the killer feature for me)

magicpork said:
tried iconia myself.....with a higher price tag, its screen is not as good as the transformer and I heard its battery life is really poor...plus you'll miss the docking station (which is the killer feature for me)
Click to expand...
Click to collapse
With the Dock it comes out more expensive than the Iconia itself.
I bought a leather case for it with an integrated keyboard off ebay. Works well and now that I rooted and froze the bloatware that can't be uninstalled I got 20 hours of battery with moderate use (WIFI on all the time)
back on topic. It seems that a lot of stores are canceling orders or just pushing back the orders saying it is out of stock.

No problems with BBY here. The ****ing (as you put it) Best Buy website was amazingly quick. I ordered yesterday in the 24 minute rush and it had 0-1 days to process. This morning it still said InProcess, so I called them to change the shipping from free ground to overnight. ****ing Best Buy told me no, there is no way to change it. It turns out it isn't ****ing Best Buy, it was due to the fact that they had already shipped it and UPS had not passed back the tracking number yet.
So **** this and **** that, I'm getting my ****ing tablet very ****ing fast through the ****ing Best Buy website. **** yeah.
... and once more. ****ing Best Buy. I won't say rocks, but they did their ****ing job, thanks BBY.

Bought my tablet from Best Buy on launch day. Ordered it online at 530ish and got it two days later couldnt be happier. Took it a week later to best buy to see if itd fit a netbook case for it and all the more techie employees wanted to check it out excited for when they could finally get it in stock at the store themselves. Shocked even by how much better it was over the acer. I ended up getting the netbook case I liked. And not getting the million other accesories i couldve bought for it. yes i know best buy computer accesiories are overpriced but they have a large selection of everything and hire so many people. If you don't like it don't shop from them but i've never had a problem with their service.

OK, **** Best Buy. After my call to Best Buy this morning when I was informed that my tablet was out of shipping it was then change to back-ordered. Bastards.
I called them and supposedly BBY is getting shipments from Asus daily and adjusted my shipping to overnight to compensate. We'll see.
If luck is with me, overnight will beat the free 5-8 day ground shipping.

Ordered from Best Buy morning of 4/26 for p/u in store (16g) on 5/11. Received the email that it wouldn't be available for p/u on 5/10 (day before I was to p/u). Called and was told there was NO estimated time I could get it. Ordered a 32g from Tiger Direct yesterday morning and it's in transit to me as we speak, I should have it tomorrow. Cancelled the BB order today. But I'm not even entirely convinced I would have ever received the BB order anyways. Who knows... sounds like some people have had some luck.

Well, it seems luck favors the bold. I was willing to tempt fate and take the Best Buy people at their word when they told me shipments were coming in frequently, multiple times a day even.
I have a tracking number as of a few minutes ago and I am impatiently waiting on them to get the physical box on the way. Way to go ****ing Best Buy.

cozylies said:
Ordered from Best Buy morning of 4/26 for p/u in store (16g) on 5/11. Received the email that it wouldn't be available for p/u on 5/10 (day before I was to p/u). Called and was told there was NO estimated time I could get it. Ordered a 32g from Tiger Direct yesterday morning and it's in transit to me as we speak, I should have it tomorrow. Cancelled the BB order today. But I'm not even entirely convinced I would have ever received the BB order anyways. Who knows... sounds like some people have had some luck.
Click to expand...
Click to collapse
Ordered from Tigerdirect as well. Really glad I did, mine should be in hand tonight! Thank god, I really didn't want to have to resort to getting an Iconia instead.

darkhawkff said:
Ordered from Tigerdirect as well. Really glad I did, mine should be in hand tonight! Thank god, I really didn't want to have to resort to getting an Iconia instead.
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Yeah Iconia wasn't an option for me. Glad to report TD has come through!! UPS delivered my 32g Transformer to me @ work a few hours ago. Step 1 complete - now I need to get the dock.

darkhawkff said:
Ordered from Tigerdirect as well. Really glad I did, mine should be in hand tonight! Thank god, I really didn't want to have to resort to getting an Iconia instead.
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I'm excited to get one soon but is it really that serious? I mean I'm glad yours is almost there but I don't understand everybody's lack of patience. What did everyone do before it came out?

mine was available on walmart for 5 minutes
i got it just in time

I got mine from BB on May, 9 as they promised. I have no problems with this store, they keep their words always.

Nook HD+ 16GB $140 free ship (dead)

Edit: Deal dead. Price increased to $160.
Better than B&N's official fire sale price, especially if counting sales tax.
http://www.ebay.com/itm/Barnes-Nobl...Tablet-Slate-BNTV600-Android-NEW/390607782562

the deal is back just so you guys know

Bought one for the girlfriend... the box was opened, not shrink-wrapped like mine I bought new at Target. No fingerprints on screen, but edges looked like there were a few nicks. If I were you I'd pass on this. Think I'm going to return it.

ididitforthenookie said:
Bought one for the girlfriend... the box was opened, not shrink-wrapped like mine I bought new at Target. No fingerprints on screen, but edges looked like there were a few nicks. If I were you I'd pass on this. Think I'm going to return it.
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Click to collapse
it states 100% brand new, and that is what I expect. If not I will be returning mine as well...

ididitforthenookie said:
Bought one for the girlfriend... the box was opened, not shrink-wrapped like mine I bought new at Target. No fingerprints on screen, but edges looked like there were a few nicks. If I were you I'd pass on this. Think I'm going to return it.
Click to expand...
Click to collapse
Talked to B&N customer service. They looked up the device's serial number. Device was registered before, and it's a refurbished. Bastards are selling these as 100% new... don't buy. Called customer service, and told them it was a refurbished product and I wanted a pre-paid shipping label to return it for a full refund. The person on the phone didn't sound surprised when I told them it was used. Nor did they apologize, but I'm supposed to receive an email with a shipping label today.. we'll see if it comes.
Buy at your own risk... some other negative feedback coming in recently that is same situation as mine.

Buyer Beware Amazon Galaxy Note 10.1 2014 Sales

Just want to chime in with some info.
I purchased the Note 10.1 2014 from Amazon. I made sure it was a Brand New one and paid the full price.
I got the item and the seal was broken on the box. No big deal "or so I thought" It then took 2 over the air update however now it would randomly reboot and restart.
I contact Amazon and they apologize and say they will ship me a New one overnight.
I pick that one up and same deal .. The Samsung seal is broken so I know it was an opened item. This is the 2nd one. I contacted Amazon and I will be getting a full refund. I will go to Best Buy and pick one up.
Can anyone here tell me is it common practice for Amazon to open these tablets before shipping the. They were all sold by amazon not a 3rd party seller. Needless to say I was highly upset.
I usually get my holiday shopping done at Amazon but not this year. This has left a really bad taste in my mouth. What are your experiences.
Should I be concerned.

Was the shipping package opened? It might be your courier who is opening up your tablet to inspect it.

NOPE..
CircleSquare said:
Was the shipping package opened? It might be your courier who is opening up your tablet to inspect it.
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The shipping packing was intact both times. The tablets themselves were opened with a broken seal. I am debating on if I should send the the second one back however I am sending it back. At least If I go to Best Buy I have the satisfaction of knowing I am the only one who opened the box. Also a note... The 2nd one took 3 OTA updates when I took it out. Also the serial number seems to be good as it allowed me to get the perks. should i be concerned as to why the box was opened.

alynch75 said:
Just want to chime in with some info.
I purchased the Note 10.1 2014 from Amazon. I made sure it was a Brand New one and paid the full price.
I got the item and the seal was broken on the box. No big deal "or so I thought" It then took 2 over the air update however now it would randomly reboot and restart.
I contact Amazon and they apologize and say they will ship me a New one overnight.
I pick that one up and same deal .. The Samsung seal is broken so I know it was an opened item. This is the 2nd one. I contacted Amazon and I will be getting a full refund. I will go to Best Buy and pick one up.
Can anyone here tell me is it common practice for Amazon to open these tablets before shipping the. They were all sold by amazon not a 3rd party seller. Needless to say I was highly upset.
I usually get my holiday shopping done at Amazon but not this year. This has left a really bad taste in my mouth. What are your experiences.
Should I be concerned.
Click to expand...
Click to collapse
I am returning a unit I got from Amazon. and I was thinking the same thing. It had a problem with the case making creaking sounds when handled. Also I noted that the plastic protection on the sides wasn't present. This made me very suspicious. I wasn't going to paid new for a case problem that was a constant distraction. They send me another one and its fine. However, I thought about going to Best Buy instead of getting another one from Amazon. I guess the only reason to open one if it was dropped and they wanted to check to see if was broken, otherwise no it isn't a common practice for them or anyone else to open them. They are suppose to come fresh from factory, no seals broken.
Just have to be an informed buyer now-a-days.
Doc

I had the same issue. They sent me two units that had both seals broken. The third one had only one seal broken. The tablet is in perfect shape but i still complained until they gave me 20% off to keep it. It was on sale for 519 with 104 more off i figured id take a chance. So far no issues.
The strange thing about the open seals is that they were all opened in the same manner.. seemed odd that they would all have the same tear pattern.. not sure how to explain.
If you get an open seal and want a deal.. contact by chat and raise a little cain..
Sent from my SM-P600 using xda app-developers app

@op I have read some other people on amazon have had this happen to their 2014's too. Strange.

samwifi said:
I had the same issue. They sent me two units that had both seals broken. The third one had only one seal broken. The tablet is in perfect shape but i still complained until they gave me 20% off to keep it. It was on sale for 519 with 104 more off i figured id take a chance. So far no issues.
The strange thing about the open seals is that they were all opened in the same manner.. seemed odd that they would all have the same tear pattern.. not sure how to explain.
If you get an open seal and want a deal.. contact by chat and raise a little cain..
Sent from my SM-P600 using xda app-developers app
Click to expand...
Click to collapse
I did that they gave me a $40 credit. Should I keep the note or send it back. What do you guys think. My only fear is someone had it and botched a flash or something and sent it back. How can I tell if the firmware has been tampered with or of somone triggered the Knox counter or the flash counter.

they had the issue with the original note 10.1 a year ago. ithink someone replied that amazon's response was that they opened them to verify that the correct item was in the box before shipment. mine that i ordered last year was intact.

ok what do you think
samwifi said:
I had the same issue. They sent me two units that had both seals broken. The third one had only one seal broken. The tablet is in perfect shape but i still complained until they gave me 20% off to keep it. It was on sale for 519 with 104 more off i figured id take a chance. So far no issues.
The strange thing about the open seals is that they were all opened in the same manner.. seemed odd that they would all have the same tear pattern.. not sure how to explain.
If you get an open seal and want a deal.. contact by chat and raise a little cain..
Sent from my SM-P600 using xda app-developers app
Click to expand...
Click to collapse
madsquabbles said:
they had the issue with the original note 10.1 a year ago. ithink someone replied that amazon's response was that they opened them to verify that the correct item was in the box before shipment. mine that i ordered last year was intact.
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Click to collapse
Okay so what do you guys think. should i keep the 2nd one. it seems to have no issue other than the seal being broken. They only gave me a $40 credit. Should I just send them back and look elsewhere. really need some sound advice.

This happens with all at some point. I've been with Amazon for a few years now and only had this happen once I THINK. Yet I always try to make sure it has "PRIME" by it. I've had this happen with NewEgg. I still buy from them.
---------- Post added at 12:30 PM ---------- Previous post was at 12:29 PM ----------
alynch75 said:
Okay so what do you guys think. should i keep the 2nd one. it seems to have no issue other than the seal being broken. They only gave me a $40 credit. Should I just send them back and look elsewhere. really need some sound advice.
Click to expand...
Click to collapse
Well if it still has warranty and works flawless. Keep it. You got $40.

Zeblade said:
This happens with all at some point. I've been with Amazon for a few years now and only had this happen once I THINK. Yet I always try to make sure it has "PRIME" by it. I've had this happen with NewEgg. I still buy from them.
---------- Post added at 12:30 PM ---------- Previous post was at 12:29 PM ----------
Well if it still has warranty and works flawless. Keep it. You got $40.
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Click to collapse
Mine arrived from Amazon fine. If the table works fine & you got money back, then you are ahead of the game !

I bought 2 from Amazon. Had no problems at all. Seals were intact and they work great. Sounds like you are one lucky person. If yours works and you got money off then you got a better deal than me.

I had the same thing happen with every PC hard drive that I get from Amazon, too. They told me it's too easy be the manufacturer to put the wrong driven in the box, and then it becomes Amazon's problem one it's in the hands of the customer.
Sent from my SM-P600 using Tapatalk 4

I say keep it as well. I kept mine and am very happy. On thing you can do is register the tablet with samsung and i believe they will tell you if the tablet has been registered already.. giving you a sense if the tablet was really used at all.
Its so odd to me that the amazon reps did not tell me that opening packages was their standard or common practice. All three times they appologized.. and said they were escalating the issue to check inventory. And then gave we 20% off.. which i couldnt refuse. Why would this be a common practice? The label says "if this seal is broken.." basically dont keep it.. if this is a common practice, then they are ensuring a large number of returns since most people are extremely "non-technical" and will obey the sticker..
Sent from my SM-P600 using xda app-developers app

I remember people reporting this a month ago with the 2014 release. I just figured they were unlucky. I recently order two of the older model for some family friends and both seals were broken. Requested a return and shipped it back.
The whole "were making sure everything is in there" doesn't make sense to me. Samsung pretty much promises it is and assumes responsibility by putting the seal on in the first place. It just seems like amazon is asking for trouble. Maybe im missing something that someone will explain for me.

That is BS. It seems they are turning around and reselling returns. And here I have one in my cart at amazon

SUCCESS
Barsky said:
That is BS. It seems they are turning around and reselling returns. And here I have one in my cart at amazon
Click to expand...
Click to collapse
If its open when you get it. Call them and make them give you a credit or a discount. strange thing is we just ordered a Nexus 7 2013 version right after the Galaxy Note 10.1 2014.. Guess what the Nexus 7 2013 has all seals intact. So what is the big deal removing them from the Galaxy Note 10.1 2014

alynch75 said:
If its open when you get it. Call them and make them give you a credit or a discount. strange thing is we just ordered a Nexus 7 2013 version right after the Galaxy Note 10.1 2014.. Guess what the Nexus 7 2013 has all seals intact. So what is the big deal removing them from the Galaxy Note 10.1 2014
Click to expand...
Click to collapse
Yeah. Well, the upside is this is Amazon, and I can't imagine anywhere that makes returns easier. They pay return shipping for many reasons.

So, just got my Note 10.1 2014 from Amazon. One tab was broken, the flap not even tucked in. the box itself was properly sealed.
I can tell the protetive plastics were messed with. I do believe this was a returned item, but can't be sure. It's pretty annoying for such an expensive product and I may make them keep sending replacements until I get a properly sealed one. Haven't yet decided.
For that matter, I am not even decided if I Want this tab over the original note 10.1 I am replacing (if I keep this). sigh.
Anyway, it the ir blaster window on the top of your tabs raised vs flush to the bezel?
Also, with the black model, are the usb cable and ac adapter really White?
Thanks

They just replied to me offering 15% off. That's $82
Now, I have already found out the white cables with black unit is normal...That is how my brother's came from amazon (sealed). He says they did that on the S4 as well. Probably run by best buy to see how raised the IR window should be. This one seems like a lot. But for $82 off, could be well worth it.

[Q] What's the best place to buy the Nexus 6P?

What the title says.

Google store
Sent from my Nexus 6P using XDA-Developers mobile app

Google Store today they are offering $50 off on Nexus 5X and Nexus 6P.
Or use swappa
Sent from my Nexus 6P using Tapatalk

Carphone Warehouse if you're living in the UK, excellent prices especially if SIM free.

Google Store...

Edit

While you're there, check out the official 6P accessories. Google just released the live cases and my o my do they look good or not.

ttminh1997 said:
While you're there, check out the official 6P accessories. Google just released the live cases and my of my do they look good or not.
Click to expand...
Click to collapse
I do agree they look great, but I just purchased a dbrand skin a few days ago...

FreebaseJosh said:
What the title says.
Click to expand...
Click to collapse
Wherever it is the cheapest, total all in cost. The Google store is likely the second worst place since they charge tax to a number of states and usually don't throw in extra goodies. They are beat to the title of worst place to buy only by Best Buy where you will pay tax in every state hat has one. Newegg will charge tax to CA and a few others. IMO the best place to buy is B&H. If you have not heard of them buy without hesitation. They are a well established vendor of photographic gear with outstanding service and some of the better prices around. And when it comes to photo gear their selection is unparalleled.

GroovyGeek said:
Wherever it is the cheapest, total all in cost. The Google store is likely the second worst place since they charge tax to a number of states and usually don't throw in extra goodies. They are beat to the title of worst place to buy only by Best Buy where you will pay tax in every state hat has one. Newegg will charge tax to CA and a few others. IMO the best place to buy is B&H. If you have not heard of them buy without hesitation. They are a well established vendor of photographic gear with outstanding service and some of the better prices around. And when it comes to photo gear their selection is unparalleled.
Click to expand...
Click to collapse
Thanks, and I agree B&H is a great store (I actually some of my PC parts from them), now that I know that they carry the phone I'm gonna go with them. They literally have everything tech related.
Sweet I get no sales tax, a $50 Gift Card, and a selfie stick...

Just bought mint condition 64GB version from Swappa for $440. Very happy with my experiences there, both selling and buying.

craighwk said:
Just bought mint condition 64GB version from Swappa for $440. Very happy with my experiences there, both selling and buying.
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Or you could have bought a brand new one with a 2 year warranty (1 year extended with many credit cards) for $10 more

I got mine off Amazon, $64 GB; standard price of $549, after taxes and whatnot it came to about $600; it's a bit more expensive, but I'm glad I paid the extra because Amazon is awesome, and I'm getting a replacement shipped because my wifi module died after I unlocked the bootloader (how does that even happen?).

Got mine from Best Buy for $449 and a $50 gift card.
I was there and I already planned on getting the 6P so why not.
Sent from my Nexus 6P using Tapatalk

I got my aluminum 64gb from Amazon for $394- plus tax. I.highly recommend Amazon
Sent from my Nexus 6P using Tapatalk

There are members here telling you not to buy from that Google Store purely because you can save a few bucks elsewhere. But I believe this is incorrect. The Google Store is the single best place to buy from even if it costs you a few extra dollars. Why? RMA's and returns. If you buy from Google and you have a legitimate problem with your phone all you do is tell them about it and they'll give you a replacement. No proof required, and very few questions asked. It's about as easy as it gets. Even if your phone is bent. If you buy from another retailer they'll generally do whatever they can to not provide you with a replacement. Those few extra bucks you might pay via the Google Store are well worth the peace of mind that comes with knowing you'll be taken care of if something goes wrong.

Heisenberg said:
There are members here telling you not to buy from that Google Store purely because you can save a few bucks elsewhere. But I believe this is incorrect. The Google Store is the single best place to buy from even if it costs you a few extra dollars. Why? RMA's and returns. If you buy from Google and you have a legitimate problem with your phone all you do is tell them about it and they'll give you a replacement. No proof required, and very few questions asked. It's about as easy as it gets. Even if your phone is bent. If you buy from another retailer they'll generally do whatever they can to not provide you with a replacement. Those few extra bucks you might pay via the Google Store are well worth the peace of mind that comes with knowing you'll be taken care of if something goes wrong.
Click to expand...
Click to collapse
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.

Tech_User01 said:
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
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Click to collapse
A bent phone is usually a manufacture defective one, and is covered under their return policy. Accidental/water damage is not manufacture defective, so it won't be covered. Simple as that.
It's called an RMA and almost all retailers do that for returned merchandise. Look at the situation from their POV: what would keep you from not sending the defective phone back once they sent you the replacement. Again, simple as that.

Tech_User01 said:
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
Click to expand...
Click to collapse
The bent phones aren't seen as accidental damage, there are many reports of these being replaced by Google with no questions asked. Of course you need to "front the money" as you put it. This is normal procedure when an advanced replacement is being provided to a consumer. Anyway, you're not actually being charged, they're not taking any money, all that's happening is you're authorising them to take the money in the case that you don't return the defective device. Do you really expect companies to just send products worth hundreds of dollars with no insurance against theft/fraud?

ttminh1997 said:
A bent phone is usually a manufacture defective one, and is covered under their return policy. Accidental/water damage is not manufacture defective, so it won't be covered. Simple as that.
It's called an RMA and almost all retailers do that for returned merchandise. Look at the situation from their POV: what would keep you from not sending the defective phone back once they sent you the replacement. Again, simple as that.
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Click to collapse
It is simple. So simple I made sure to add it. Being told about a charge is something to know about. It wasn't mentioned. I mentioned it.
As for your question about what would keep someone from not sending a device back. I said nothing about it being right or wrong. You mention it like I did. I don't think it's wrong. Inconvenience for sure, especially if you didn't do anything wrong and it's not your fault. But I know some people would not return the defective device. Integrity for some would make them return it. As for others, some would not and that's almost certainly the reason multiple companies do that exact thing (charge up front).
---------- Post added at 11:43 PM ---------- Previous post was at 11:41 PM ----------
Heisenberg said:
The bent phones aren't seen as accidental damage, there are many reports of these being replaced by Google with no questions asked. Of course you need to "front the money" as you put it. This is normal procedure when an advanced replacement is being provided to a consumer. Anyway, you're not actually being charged, they're not taking any money, all that's happening is you're authorising them to take the money in the case that you don't return the defective device. Do you really expect companies to just send products worth hundreds of dollars with no insurance against theft/fraud?
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Click to collapse
Again, telling those about the charge doesn't mean I think it's wrong. It wasn't mentioned. And being told about paying for the device again, even as a hold that will be returned is something that should be mentioned.