Related
http://shop.sprint.com/NASApp/onlinestore/en/Action/DisplayPhones?INTNAV=ATG:HE:Phones
Note: Your phone will not be activated when it arrives. Please follow the instructions included in the box to activate it.
Web specials do not apply when upgrading to a pre-owned device. You’ll instead benefit from maintaining your current upgrade eligibility status.
I was just coming to post this.
I may buy one or two just to root and mess around with.
Worth a shot anyways.
It seems a deal! Better than the one I brought from craigslist, paid $100 without sdcard and headset.
BTW, I don't have to activate it, right?
I'm thinking about getting one. I dropped my Hero last week and scratched it up pretty badly (I was going to swap housing, but I don't want to bother with that). I'd use the refurb as my daily, with my other Hero as a testing device
cwzkevin said:
It seems a deal! Better than the one I brought from craigslist, paid $100 without sdcard and headset.
BTW, I don't have to activate it, right?
Click to expand...
Click to collapse
I just ordered one. I had the option to have it pre-activated but I chose not to do that. I'm trying to get my husband on the Android bandwagon and this was a cheap way to do it. (He's currently in our family plan with a BB but wants to jump ship to ATT and Iphone. ugh, I know right?) If he hates it, I have a backup Hero and I did not have to extend my contract.
ordering mine tomorrow, went from a htc vogue with android hacked on to it, to a blackberry curve and now to an htc hero till my upgrade kicks in, never again shall i upgrade to a blackberry....piece of crap
looks like they must have sold out of the refurb heroes... :/
sadly wasn't able to order my phone that night due to mail holiday keeping me from getting my debit card on time but called sprint and was told they would have them back in stock on thursday
Where do you click to see a refurbished model?
oOMavrikOo said:
Where do you click to see a refurbished model?
Click to expand...
Click to collapse
They're currently out of stock, but according to the post above you, Sprint should have them back in stock by tomorrow.
BlaqkAudio said:
They're currently out of stock, but according to the post above you, Sprint should have them back in stock by tomorrow.
Click to expand...
Click to collapse
i emailed their customer support and im waiting for respond, ill keep you guys updated
I looked yesterday and today and could not find any Refurb'ed Heros, there were some others. Wish I had seen this earlier, would have been nice to get one for my daughter.
yeah i checked into it again, won't have any for a while :/ i suggest you look into ebay if you want to try, alot of reliable sellers.
Keep looking... it's definitely worth doing.
Mine came in a Sprint OEM "Certified Pre-owned" box, packaged as if it were new. The only thing missing was an SD card (heck, it would be just 2Gb which is worthless anyhow) and a printed full manual. The phone looks brand new, except for one minor flaw--a tiny dent on the speaker grille. Otherwise, you wouldn't know this was refurbished.
The battery is in a small plastic bag with a sticker closure. It was not charged, so the phone required the full charging time to get going.
i found some from ebay that were bought up from sprint by bestbuy.
I just looked on eBay for a private party selling a Hero. I hate buying from the jerks too lazy to post real pictures of the product. I'm not buying a new phone, so why would I ever buy anything without being able see exactly what I'm really getting?
Anyhoots I won an auction for one the guy says is 4 months old for $133. Just watched for auction ending in a few minutes that fit what I wanted, placed my bid, 10 minutes later I had won.
Not refurbished, and more than $79, but I'm sure my daughter will love it.
Nice job, sadly my paypal account is locked because i forgot about it and never put in my information, i went looking for people selling and accepting non paypal purchases, i ends tomorrow so hopefully i win, it's refurbished.
Here you go guys,
http://www.cowboom.com/search/results.cfm?keywords=htc+hero
should be about 11 up, most are bids but 2 of em can be bought directly and shipped out.
I went to bestbuy to exchange my ASUS Transformer Prime (many known problems), they let me, and said i could go pick any tablet to exchange it with (thought they would just offer a ASUS Transformer Infinity as the replacement) , so i went to go look at the tablets, narrowed it down to the Infinity or the Note 10.1, decided on the Note. Asked the person there if he could get me one from the back or whatever, to go bring up to Customer Service to exchange. He went to go get it, came back and said they where all out of stock.. So anyways i ask if they can order me one, they said yeah and i could come pick it up on the 24th.
But today I check bestbuy.com just to see if they have any instock by chance. and what I see now for the White model, is "Unavailable" http://www.bestbuy.com/site/Samsung...6&skuId=6315134&st=galaxy note 10.1&cp=1&lp=2 also "Shipping: Not available" for the black model however it says for store pickup " Pick up in 3 to 5 days" and "Shipping: Usually leaves our warehouse in 1 business day"
I also checked amazon, and i get the message "Item Under Review
While this item is available from other marketplace sellers on this page, it is not currently offered by Amazon.com because customers have told us there may be something wrong with our inventory of the item, the way we are shipping it, or the way it's described here. (Thanks for the tip!)
We're working to fix the problem as quickly as possible."
http://www.amazon.com/Samsung-Galax...48139719&sr=8-1&keywords=white+galaxy+note+10
This is all really weird, I wonder what the problem is. Looks like i might have to get the black model, or wait a bit, for the white to get back in stock at bestbuy.. Some other retailers (newegg, b&hphoto etc) still have the white instock.
I was about to order it from Aamzon this morning...and i noticed this. There is a seller on Amazon named 'onSale.'...im slight concerned ordering from them:
http://www.amazon.com/Samsung-Galax...UTF8&qid=1348142811&sr=1-3&keywords=note+10.1
A little nervous making, no?
That probably refers to people complaining about broken seals on packaging received from Amazon.
+1
Still on sale with lots of vendors and Samsung.
bpear96 said:
I went to bestbuy to exchange my ASUS Transformer Prime (many known problems), they let me, and said i could go pick any tablet to exchange it with (thought they would just offer a ASUS Transformer Infinity as the replacement) , so i went to go look at the tablets, narrowed it down to the Infinity or the Note 10.1, decided on the Note. Asked the person there if he could get me one from the back or whatever, to go bring up to Customer Service to exchange. He went to go get it, came back and said they where all out of stock.. So anyways i ask if they can order me one, they said yeah and i could come pick it up on the 24th.
But today I check bestbuy.com just to see if they have any instock by chance. and what I see now for the White model, is "Unavailable" http://www.bestbuy.com/site/Samsung...6&skuId=6315134&st=galaxy note 10.1&cp=1&lp=2 also "Shipping: Not available" for the black model however it says for store pickup " Pick up in 3 to 5 days" and "Shipping: Usually leaves our warehouse in 1 business day"
I also checked amazon, and i get the message "Item Under Review
While this item is available from other marketplace sellers on this page, it is not currently offered by Amazon.com because customers have told us there may be something wrong with our inventory of the item, the way we are shipping it, or the way it's described here. (Thanks for the tip!)
We're working to fix the problem as quickly as possible."
http://www.amazon.com/Samsung-Galax...48139719&sr=8-1&keywords=white+galaxy+note+10
This is all really weird, I wonder what the problem is. Looks like i might have to get the black model, or wait a bit, for the white to get back in stock at bestbuy.. Some other retailers (newegg, b&hphoto etc) still have the white instock.
Click to expand...
Click to collapse
Best buy does not have a lot of white in stock. Greys were manufactured first. Whites typically represented the 8000 originally.
Best buy cant ship it to your house, except on days that trucks get delivered. I have no idea why this is. But check on Saturday or Monday/Tuesday and it should show up that it can be delivered to your house free shipping.
I just returned my grey for creaks and ordered the white one. Only shipped to store for now since I ordered Wednesday.
There's about 5 best buy stores within 300 miles over me that have whites in stock. None of them are convenient.
All respective Notes (8000, 8010, 8013) are mechanically the same and made on the same assembly lines no matter what color they end up being. So if there was something wrong with the production of white back covers or white displays (since the color is part of the actual display) I could see where one color could have a different set of issues than the other. I also think that's highly unlikely or it would have popped up here in the forum before Amazon. White seems to be more popular so it could simply be Samsung guessed the percentages of white vs. gray wrong and didn't build enought white ones.
Consider getting it at Walmart. I returned my16 GB version to BB and got the 32GB Version from WM because the two year warranty with accidental coverage was only $69 compared to $180 @ BB. And BB would not price match on the warranty.
Try here
http://www.brandsmartusa.com/Search...TaXplKDk2KStTb3J0KDUpK0Rpc3BsYXlBbGwoVHJ1ZSk1
Sent from my GT-N8013
I actually gave in and drove to canton, OH to get the white one tonight. Funny, i swear this feels sturdier and slightly heavier. It could be because i didnt have my baby for 18 hours...
The front of the box is slightly different than my gray one too. Graphically, they replaced the s-planner icon on the gray box with the s-notes icon on the white one. No creaks on this either so far.
It really does feel more solid, i swear im not going crazy.
Go with the deep gray. I've had the white model for ~2 weeks, and decided I'd rather have the deep gray, as well as 32gb of internal storage (instead of the 16gb I have currently), and I'm willing to pay the $50 price difference that I found on Amazon. The new one should be here today, and I'm going to send this one back.
I don't like the gray border/trim on the white model. I think it makes it look kinda cheap, like a toy. Hopefully, the deep gray will appeal a bit more, with a modern look.
Sent from my GT-N8013 using xda premium
Avantiel said:
I was about to order it from Aamzon this morning...and i noticed this. There is a seller on Amazon named 'onSale.'...im slight concerned ordering from them:
Click to expand...
Click to collapse
i bought mine from them (onSale) last week, $499+19 overnight shipping, guess what? i received it after a week. i called the customer service 13 times, and everyone saying something different. anyway after i got my note and shipping refund, i gave a negative feedback, the day after the manager called me to remove the feedback since they refund my shipping cost. i asked him what is wrong? he said we dont have in it stock, we brought it from GA, Thats why your order took long time. so i removed the feedback
btw the company in TN.
Sent from my SGH-T989 using xda premium
When I bought mines I wanted the Whitr buy the best buys surrounding me only had grey so I went with that. I woulf check stock daily after to see if they had the white and there days when I saw both models listed as unavailable. About 2 weeks after I bought the grey one, a store near my job finally had the white in stock so I went on my lunch break. When I went to the desk and the girl told me they didn't have it. I let her know that it says they had it online and got pissed off and walked to the section where they have the tablets. Five minutes later she came back with the white one and did my exchange.
Sent from my SCH-I535 using Tapatalk 2
Well I bought mine from amazon I think was saturday so just couple a days ago, I did notice amazon warning, then I was constantly checking amazon my girlfriend freak out on me lol, anyway I finally glance one from amazon warehouse like new condition, it was 460 white 16gb should be here today
the white 16gb is still under review on Amazon.....what is going on?
wyou2 said:
the white 16gb is still under review on Amazon.....what is going on?
Click to expand...
Click to collapse
Amazon still not satisfied the issue(s) have been addressed.
toenail_flicker said:
Amazon still not satisfied the issue(s) have been addressed.
Click to expand...
Click to collapse
I checked the bestbuy near me and they do have the white note 10.1 16GB
cubandevil said:
I checked the bestbuy near me and they do have the white note 10.1 16GB
Click to expand...
Click to collapse
Amazon isn't Best Buy. Different requirements.
toenail_flicker said:
Amazon still not satisfied the issue(s) have been addressed.
Click to expand...
Click to collapse
what issue(s) ?
wyou2 said:
what issue(s) ?
Click to expand...
Click to collapse
When they were first pulled, from my understanding, there were a lot of returns related to one or more defects. Not sure what.
Since the 10.1 2014 launched I knew I was going to buy one, I wanted to find a good deal on it though. I got my Black 32GB for $480 shipped! $120 off retail ain't bad.... :good:
What I did:
Go to Amazon and select the Black 32GB, there will be Used ones listed below. Amazon Warehouse is selling "Open Box" ones for $533 in "Good" condition. I looked for one that had the description that said: "Packaging may be damaged" as the only disclaimer. Then during checkout, apply for the Amazon Rewards card and they will give you a $50 gift card instantly that you can apply to the order. You don't even have to use the Amazon card, you just have to apply for it. Free money! I had it shipped with Free 2 day Prime shipping and when it arrived it looked like it never was used. The box had a couple rips on it, thats it. The tablet is in perfect condition.
For my money, I think you can't go wrong.
Thought I would share the love
If I'm goon NH to open a credit card is rather open one that hat gives me a XXX amount of money as a sign up bonus.
Just saying that's another option.
Sent from my SM-P600 using XDA Premium HD app
yeah I was wondering the same thing OP...
But I always think the ones that were sent back had some problem(right?!)
when the are sent back, does Amazon look into them and like restart and fix the item?! or they just put it in a box and send it to us? is it what's called refurbished?!
anyway another option for me is to wait for black friday...this tablet is a must have for me...so will get it one way or another
Deal Alert
Check out Ebay if you are looking to get one.
ww.androidpolice.com/2013/11/07/deal-alert-galaxy-note-10-1-2014-edition-on-sale-for-569-99-on-ebay-daily-deals-free-shipping-and-tax-only-in-maryland
Rew
Rew482 said:
Check out Ebay if you are looking to get one.
ww.androidpolice.com/2013/11/07/deal-alert-galaxy-note-10-1-2014-edition-on-sale-for-569-99-on-ebay-daily-deals-free-shipping-and-tax-only-in-maryland
Rew
Click to expand...
Click to collapse
Great find!
But a word of caution to anyone going the eBay route, Samsung will not honor their warranty unless you purchase the device from an authorized dealer.
If you're planning on tripping the KNOX counter with root though, you won't have to care.
alias747 said:
Since the 10.1 2014 launched I knew I was going to buy one, I wanted to find a good deal on it though. I got my Black 32GB for $480 shipped! $120 off retail ain't bad.... :good:
What I did:
Go to Amazon and select the Black 32GB, there will be Used ones listed below. Amazon Warehouse is selling "Open Box" ones for $533 in "Good" condition. I looked for one that had the description that said: "Packaging may be damaged" as the only disclaimer. Then during checkout, apply for the Amazon Rewards card and they will give you a $50 gift card instantly that you can apply to the order. You don't even have to use the Amazon card, you just have to apply for it. Free money! I had it shipped with Free 2 day Prime shipping and when it arrived it looked like it never was used. The box had a couple rips on it, thats it. The tablet is in perfect condition.
For my money, I think you can't go wrong.
Thought I would share the love
Click to expand...
Click to collapse
Do you still receive all the perks? Thanks
swamks said:
yeah I was wondering the same thing OP...
But I always think the ones that were sent back had some problem(right?!)
when the are sent back, does Amazon look into them and like restart and fix the item?! or they just put it in a box and send it to us? is it what's called refurbished?!
anyway another option for me is to wait for black friday...this tablet is a must have for me...so will get it one way or another
Click to expand...
Click to collapse
Not necessarily at all. It's like people that buy stuff at Best Buy. They just decide they don't want it and send it back. I have used mine a ton since I got it and it works perfect. So I don't know how it could be a bad one. It's not refurbished, that would have to be done by the manufacturer. This would be constituted as "open box".
harrisam11 said:
Do you still receive all the perks? Thanks
Click to expand...
Click to collapse
This is a good point and opens up a new discussion. My theory: I think that people are being very dishonest and buying these tablets to simply get the free perks and then are returning them. I mean heck, you get $75 in free movies/music/apps! Mine when I got it still had all the Perks papers in the box. However, when I went to register on the site it said it was already registered. I opened a ticket with Samsung chat today and the rep said that in 2 days I should get an email from an elevated team that will give me the perks. I was very vague in my dialog. I simply said I bought it from Amazon and it would let me register the device on Samsung.com but would not let me register for the perks. He took all my info and left me waiting to hear from the other team. But I have a copy of the chat transcript that says I will get my perks in 2 days. I think they will have to honor that... In any case, I really don't care that much if I don't get them. Honestly all I wanted was this awesome tablet. And for the price I got it, it's a steal. If I get Perks too, then yay for me!
So you could def get lucky and buy one that the person didn't steal the Perks out of... A gamble I guess.
alias747 said:
Not necessarily at all. It's like people that buy stuff at Best Buy. They just decide they don't want it and send it back. I have used mine a ton since I got it and it works perfect. So I don't know how it could be a bad one. It's not refurbished, that would have to be done by the manufacturer. This would be constituted as "open box".
This is a good point and opens up a new discussion. My theory: I think that people are being very dishonest and buying these tablets to simply get the free perks and then are returning them. I mean heck, you get $75 in free movies/music/apps! Mine when I got it still had all the Perks papers in the box. However, when I went to register on the site it said it was already registered. I opened a ticket with Samsung chat today and the rep said that in 2 days I should get an email from an elevated team that will give me the perks. I was very vague in my dialog. I simply said I bought it from Amazon and it would let me register the device on Samsung.com but would not let me register for the perks. He took all my info and left me waiting to hear from the other team. But I have a copy of the chat transcript that says I will get my perks in 2 days. I think they will have to honor that... In any case, I really don't care that much if I don't get them. Honestly all I wanted was this awesome tablet. And for the price I got it, it's a steal. If I get Perks too, then yay for me!
So you could def get lucky and buy one that the person didn't steal the Perks out of... A gamble I guess.
Click to expand...
Click to collapse
Make sure you check your gmail under the promotions tab. I thought some kind of funny business was going on with my tablet since I also got the "already registered" message when trying to claim my perks, but it turns out their page for it can be hit or miss (found lots of complaints online). Meanwhile the perks were sitting in my promo folder all along...
alias747 said:
Since the 10.1 2014 launched I knew I was going to buy one, I wanted to find a good deal on it though. I got my Black 32GB for $480 shipped! $120 off retail ain't bad.... :good:
What I did:
Go to Amazon and select the Black 32GB, there will be Used ones listed below. Amazon Warehouse is selling "Open Box" ones for $533 in "Good" condition. I looked for one that had the description that said: "Packaging may be damaged" as the only disclaimer. Then during checkout, apply for the Amazon Rewards card and they will give you a $50 gift card instantly that you can apply to the order. You don't even have to use the Amazon card, you just have to apply for it. Free money! I had it shipped with Free 2 day Prime shipping and when it arrived it looked like it never was used. The box had a couple rips on it, thats it. The tablet is in perfect condition.
For my money, I think you can't go wrong.
Thought I would share the love
Click to expand...
Click to collapse
YOU MAY BE OVER LOOKING SOMETHING
Below is a copy of the Standard Limited Warranty and according to the warranty by purchasing it used you don't have a warranty.
So if it was registered........... There goes your savings as you now need to purchase a warranty.
I would buy an extended warranty with damage protection anyway because micro USB ports are known to be fragile and I would want to experiment with root. Still a savings though.
What is covered and for how long?
SAMSUNG ELECTRONICS AMERICA, INC. (“SAMSUNG”)
warrants that SAMSUNG’s devices and accessories
(“Products”) are free from defects in material and
workmanship under normal use and service for the period
commencing upon the date of purchase by the first
consumer purchaser and continuing for the following
specified period of time after that date:
vdc530 said:
Great find!
But a word of caution to anyone going the eBay route, Samsung will not honor their warranty unless you purchase the device from an authorized dealer.
If you're planning on tripping the KNOX counter with root though, you won't have to care.
Click to expand...
Click to collapse
is there even a way for Samsung to know where you purchased it? You can technically say it's a gift and they would have to cover you
499 tax free for 16 MB model at Military Exchanges...got mine today, good stuff, except can't play with it until tomorrow...on a road trip right now.
Just an update, I got an email from Samsung today and I got my perks! So I am not sure if the tablet truly was already registered for it or if the site was just having troubles but they sent me codes.
Sent from my SM-P600 using xda app-developers app
Be careful I bought one of these last week and it didn't have an s pen. A bit ticked off but amazon gave me credit to buy an s pen at my local store. There's 2 very minor scratch on the bottom but not very noticeable unless you really look. Also some light bleed. Otherwise the tablet is fine. Considering it has some scratch I would assume it was a returned used unit. Still not a bad deal but I'm a bit concerned. I was able to register the device so I'm good with warranty coverage I assume.
Sent from my SM-N900T using Tapatalk
does anyone know if big retail stores(bestbuy,target etc) have discounts for Black Friday or Cyber Monday?! anything for GN 10.1 2014 edition?
aznmode said:
Be careful I bought one of these last week and it didn't have an s pen. A bit ticked off but amazon gave me credit to buy an s pen at my local store. There's 2 very minor scratch on the bottom but not very noticeable unless you really look. Also some light bleed. Otherwise the tablet is fine. Considering it has some scratch I would assume it was a returned used unit. Still not a bad deal but I'm a bit concerned. I was able to register the device so I'm good with warranty coverage I assume.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Yeah I hear ya, that's why I looked for one that only had the description that said the packaging was damaged. They were right on, my tablet is perfect. Minimal light bleed and not a scratch on it. I think that all units are going to have a little light bleed, its just the nature of the beast. The missing s-pen is a fluke I'm sure.
I am assuming the same things about warranty, they would never know if I bought this used if I am the first one to register it... So warranty should be fine
Hello,
I just wanted to share my experience that I had with Motorola regarding replacement of my Nexus 6.
So, I have had my Nexus 6 for a little over a month. (Just long enough to not be able to return it) I have noticed screen "burn in" really bad where the navigation bar and status bar are located. So bad that I can see a "ghost" of my navigation and status bar icons when watching videos on YouTube. I tried to prevent it, keeping brightness down and display timeout on 30 seconds. Apparently I received a very poor quality display.
Anyways, I contacted Motorola about this and I wanted to share their return policy and procedures. Motorola will give you two options.
Option One: "Standard Replacement Service" They will email you a return shipping label. The label is standard FedEx Ground. You then use the label to return your defective Nexus 6 to them. Once they receive it, they will ship you a "Like New" device within 5 business days.
Option Two: "Premium Replacement Service" They will ship you a Brand New Nexus 6 via FedEx 2nd Day Air. Included in the package will be a return shipping label to return the defective Nexus 6. This option has a service charge of $24.99 AND they require you to provide them with a credit card, which they issue a security hold on in the amount of $500.00.
I originally went with option one yesterday, but then I decided against it and called back right away this morning to cancel the RMA and created a new RMA and went with option two. I really didn't want to go without my phone for two weeks.
I found out that the only thing not covered under warranty "repair" is liquid / extreme moisture. The Nexus 6 one year warranty covers repair / replacement of damaged devices! If your Nexus 6 is out of the one year warranty, a $175 fee is charged for malfunctioning or damage. (Still a good deal in my opinion)
https://motorola-global-portal.cust..._answer_detail/a_id/102486/p/30,6720,9293#fix
Not all of your info is accurate. I've had a Nexus 6 I purchased through Sprint in April, and about two months ago I dropped it causing the screen to shatter. There was also a dent in the upper left corner and for reasons I couldn't figure out the micro USB port ceased to work.
Naturally, I checked out the repair service for Motorola and found that my phone was still within the one year limited warranty period. I sent my phone in with the bootloader unlocked, rooted, running XtraSmooth MM preview using option one as you described above and switched to using a Verizon GS5 while I waited. 4 days later I received a brand new replacement Nexus 6 and wasn't charged anything for my damaged phone nor denied service due to software modifications.
It was incredibly quick and hassle free, and I would definitely give their repair service a 5/5 stars for quality service and speed.
Now, if your phone is older than a year you WILL have to pay a fee for repairs. However, if your phone is relatively new you can easily claim warranty twice within that first year.
Also, I've never experienced this burn in people talk about on either of my devices so if they claim it's been rectified, it probably has.
Shilalygawd said:
Not all of your info is accurate. I've had a Nexus 6 I purchased through Sprint in April, and about two months ago I dropped it causing the screen to shatter. There was also a dent in the upper left corner and for reasons I couldn't figure out the micro USB port ceased to work.
Naturally, I checked out the repair service for Motorola and found that my phone was still within the one year limited warranty period. I sent my phone in with the bootloader unlocked, rooted, running XtraSmooth MM preview using option one as you described above and switched to using a Verizon GS5 while I waited. 4 days later I received a brand new replacement Nexus 6 and wasn't charged anything for my damaged phone nor denied service due to software modifications.
It was incredibly quick and hassle free, and I would definitely give their repair service a 5/5 stars for quality service and speed.
Now, if your phone is older than a year you WILL have to pay a fee for repairs. However, if your phone is relatively new you can easily claim warranty twice within that first year.
Also, I've never experienced this burn in people talk about on either of my devices so if they claim it's been rectified, it probably has.
Click to expand...
Click to collapse
They repaired (replaced) your broken device for free? That is amazing! The reps I talked to advised me it was $175 for damage repair. (Because they just replace it I guess) So your saying you get 2 claims during the one year warranty for damage even?
Did Google still own Motorola when you sent your phone in?
Rektifying said:
They repaired (replaced) your broken device for free? That is amazing! The reps I talked to advised me it was $175 for damage repair. (Because they just replace it I guess) So your saying you get 2 claims during the one year warranty for damage even?
Did Google still own Motorola when you sent your phone in?
Click to expand...
Click to collapse
I sent it in last month. Yeah, it was free, and you're supposed to have two free claims within your first year. I've only used one so I have no proof of that. Maybe I got lucky and got a nice technician.
Shilalygawd said:
I sent it in last month. Yeah, it was free, and you're supposed to have two free claims within your first year. I've only used one so I have no proof of that. Maybe I got lucky and got a nice technician.
Click to expand...
Click to collapse
No, you are correct! I seem to have been miss informed, kinda. I just checked Nexus 6 warranty info @ Motorola.com.
The ONLY thing excluded from warranty "repair" is liquid damage / extreme moisture damage. If you have owned your Nexus 6 for longer than one year, THEN the $175 fee is charged for a malfunctioning or damaged device. People need to know this! I wonder how many people replaced their own displays that they broke, tossed out, sold for parts, etc their damaged Nexus 6's not knowing that Motorola would have repaired it for free had they just sent it in for free.
I am glad I now know this! Not to mention, I will have proof of "purchase" for my Nexus 6 because they are shipping me the new device. So I have a year from today pretty much.
Thank you for posting! I would have never looked and been misguided by not one, but two reps!
Also, I did a full wipe, stock flash, bootloader locked my device just to be safe. I mean, they are holding $500 hostage on my credit card. lol. I'm not taking any chances!
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
Visi0nofExcellence2 said:
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
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That is what I would assume, but reading the warranty guidelines the only thing stated as not being covered is liquid damage.
Visi0nofExcellence2 said:
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
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Not saying you're wrong, but feel free to tell that to my no-charge busted screen warranty claim.
Most manufacturers have a one year limited warranty, and you don't have to provide proof of purchase unless asked. Usually the date you bought the device and where you bought it will suffice. I got my girlfriend's S5 fixed for free by Samsung at the same time my Nexus 6 was replaced. She dropped it and busted the LCD. Warranty covered it too.
I wanted to chime in with my recent experience. Im still waiting on my replacement (should be today). My nexus 6 was having the split screen issue no matter what rom or kernel I was running and the USB port was really loose (was interfering with android auto). I went with option 2 and they told me they are sending a like new not brand new.
ILuvRice said:
I wanted to chime in with my recent experience. Im still waiting on my replacement (should be today). My nexus 6 was having the split screen issue no matter what rom or kernel I was running and the USB port was really loose (was interfering with android auto). I went with option 2 and they told me they are sending a like new not brand new.
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Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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That is awesome! Congrats on that! Now you have my hopes up... lol. I asked if I could receive a Cloud White instead of Midnight Blue. He advised me that he could not do that but that he would notate my RMA that I requested a Cloud White instead so it would be up to the warehouse if they wanted to make an exception. I have been thinking about getting a cloud white replacement housing and back. I found a site that sells true oem parts and it would cost me $40.00 all said and done. But it would be awesome if they just sent me a Cloud White!
Also, everyone that I have heard of that has had their Nexus 6 replaced by Motorola in the last few months has received a factory sealed device in retail packaging with the original retail accessories. I seriously don't think that they are refurbished devices. I have or know people who have received refurbished electronics from warranty claims before such as Blu Ray players, computer components, phones, tablets, etc. (I'm the family tech) They seem to usually be in unmarked packaging, and just the unit itself with no accessories.
I could be wrong but I can't see a company packing refurbs in retail packaging, sealed with all of the normal included accessories.
I helped my uncle with his iPhone 5 in the past and a LG Tablet. We sent them both in for warranty repair and he received refurbs back in non-retail packaging with no accessories. (They had different serial numbers so I doubt they were repaired. Sprint even wanted to charge him $35 for activation on the iPhone 5. lol)
Rektifying said:
That is awesome! Congrats on that! Now you have my hopes up... lol. I asked if I could receive a Cloud White instead of Midnight Blue. He advised me that he could not do that but that he would notate my RMA that I requested a Cloud White instead so it would be up to the warehouse if they wanted to make an exception. I have been thinking about getting a cloud white replacement housing and back. I found a site that sells true oem parts and it would cost me $40.00 all said and done. But it would be awesome if they just sent me a Cloud White!
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Good luck!
ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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Click to collapse
You have me regretting not doing this on my claim. #dat32bluelifedoe
ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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Click to collapse
I wasn't so lucky. I received my replacement Nexus 6 today. It was in a moto care box. The phone itself in the box was in a bubble wrap sleeve. Everyone I have heard of got a new in retail box replacement, but not me! lol. The phone did have the factory plastic thing on the screen, and after VERY close examination of the device there is not so much as a tiny knick or scratch or a single spec of dust in the speaker grills. I'm not sure what to make of it. Either the rep I talked to lied to me, or they have new devices that they issue in non-retail packaging.
Anyone receive their replacement like this?
Rektifying said:
I wasn't so lucky. I received my replacement Nexus 6 today. It was in a moto care box. The phone itself in the box was in a bubble wrap sleeve. Everyone I have heard of got a new in retail box replacement, but not me! lol. The phone did have the factory plastic thing on the screen, and after VERY close examination of the device there is not so much as a tiny knick or scratch or a single spec of dust in the speaker grills. I'm not sure what to make of it. Either the rep I talked to lied to me, or they have new devices that they issue in non-retail packaging.
Anyone receive their replacement like this?
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I have received one each way. One in retail package, new sealed box, and another that was in bubblewrap sleeve with plastic on it. I'm betting that the bubble wrapped one is probably a refurb, but if it is, mine was flawless as well, so they probably tore it apart, put a new screen, back/side casing and speaker grill set in it. There are a few other companies I've gotten refurbs from over the years that were this good, but not many.
Well, never mind I guess. I thought it looked like a brand new device but it clearly is not. The display is worse than the one I was replacing. It looks like this is going to be a fun ride. I would literally rather keep the one I have than the one they sent me... It has worse burn in on the nav bar than mine did. Also, there is a dark hue on I would say 1/4 of the bottom of the display. As if it is not as bright as the rest.
This is definitely going back to Motorola! I am going to call them now.
PWn3R said:
I have received one each way. One in retail package, new sealed box, and another that was in bubblewrap sleeve with plastic on it. I'm betting that the bubble wrapped one is probably a refurb, but if it is, mine was flawless as well, so they probably tore it apart, put a new screen, back/side casing and speaker grill set in it. There are a few other companies I've gotten refurbs from over the years that were this good, but not many.
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Oh I see. I hate refurbished replacements. I don't know why, and I know they "inspect" them but I just hate the idea of it I guess. I mean, mine looked brand spanking new but judging by the serious nav bar burn in and how the bottom 1/4 of the display was darker, almost pinkish hue to it, the display was definitely from a used unit.
I was just on the phone with Motorola for over an hour. I explained to a supervisor in the escalations department how I paid the $24.99 and let them hold $500+ dollars on my credit card, only to receive a worse device than the one I originally had. So, he said that in order for him to send another replacement immediately that he would have to issue another $500 security hold. BUT, when he created my RMA he set it up so that I will be receiving a Brand New, 64GB Cloud White. I originally had a 32GB Midnight Blue! This is awesome! I went from super frustrated to super happy. lol. Motorola definitely has some of the better customer service that I have experienced to say the least. He offered the 64GB upgrade for the inconvenience, which I told him I greatly appreciated but I would love if he could send me a cloud white version as well.
I have a minor screen issue, get tearing like once a month on some kernels, but Couple times a day on others. Scarred to warranty because everything else is great.
i just got off the phone with motorola because of deep scratches and i've started to notice after occasional reboots, my SIM card will not read. i'll have to pull it and re-insert it 3-4 times until it actually picks up. i've tried cleaning the SIM slot with a soft bristled toothbrush several times but still happening. so according to motorola, nevermind the SIM problem, if there's a scratch on the screen i'll have to pay $175 plus taxes. for those looking for the warranty guidelines, here you go:
http://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBILITY%20INC-LIMITED%20GLOBAL%20WARRANTY-MOBILE%20PHONES-AUGUST%202011.pdf
asilentcivilian said:
i just got off the phone with motorola because of deep scratches and i've started to notice after occasional reboots, my SIM card will not read. i'll have to pull it and re-insert it 3-4 times until it actually picks up. i've tried cleaning the SIM slot with a soft bristled toothbrush several times but still happening. so according to motorola, nevermind the SIM problem, if there's a scratch on the screen i'll have to pay $175 plus taxes. for those looking for the warranty guidelines, here you go:
http://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBILITY%20INC-LIMITED%20GLOBAL%20WARRANTY-MOBILE%20PHONES-AUGUST%202011.pdf
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Damn! The person who posted about sending his in damaged got extremely lucky! So they told you that if it even had a scratch on it that you would have to pay $175 to have it replaced?
I recently purchased 3 S7 edge G375U from ebay seller "cellitems" and my experience is far from acceptable.
Only 1 out of 3 looked new. 2 out of 3 were scratched up especially on the flash and sensor lens on the back. All 3 came with the box seals broken. When I contacted them they assured me they were new and only opened for unlocking. I was thinking what? These are factory unlocked to begin with!
I started looking more closely to these phones and it turned out all them are Sprint version G375P with G375U ROM installed. Although it works fine but I surely don't like being lied to.
If admin see this, please move this thread to the discussion. Posted here by mistake
"Although it works fine but I surely don't like being lied to."
For the principal, I'd go for a refund, or more assertive resolution that failing... and look elsewhere
Asking for a refund on 2. Keeping one for personal reason. I think ebay should have a better system in place to punish these sellers. It's said that most customer didn't know they got tricked. 1 star feedback will be given. I wish ebay can notify other buyers of this scam.
e20140 said:
I recently purchased 3 S7 edge G375U from ebay seller "cellitems" and my experience is far from acceptable.
Only 1 out of 3 looked new. 2 out of 3 were scratched up especially on the flash and sensor lens on the back. All 3 came with the box seals broken. When I contacted them they assured me they were new and only opened for unlocking. I was thinking what? These are factory unlocked to begin with!
I started looking more closely to these phones and it turned out all them are Sprint version G375P with G375U ROM installed. Although it works fine but I surely don't like being lied to.
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You must be new to eBay...
90% of everything on eBay is fake
*Detection* said:
You must be new to eBay...
90% of everything on eBay is fake
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That's not true. Im buying 3 phones in the past and not one was a fake.
I think the buyer should be more careful and reading the ratings for example. Not reading the positive ratings.. Read the negativ ratings. I didnt say its his fault... I dont like it too and hate them sellers.
To the op :
Did you Pay via Paypal? So u can Open an issue on Paypal. Until its not solved the seller didnt get his money
lladwein said:
That's not true. Im buying 3 phones in the past and not one was a fake.
I think the buyer should be more careful and reading the ratings for example. Not reading the positive ratings.. Read the negativ ratings. I didnt say its his fault... I dont like it too and hate them sellers.
To the op :
Did you Pay via Paypal? So u can Open an issue on Paypal. Until its not solved the seller didnt get his money
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Naive
Ratings and feedback mean nothing, I bought a PS3 controller from a guy with thousands of 100% positive feedback, controller was a fake
Bought iPad charger from someone with very high 100% positive feedback, also fake
You want to know how they keep their 100% positive feedback? The same way they tried to get me to reverse my negative rating by refunding me under the agreement that I could keep the item as long as I changed my feedback from negative to positive (I did not change my feedback)
eBay ratings = Nothing
You got lucky
*Detection* said:
Naive
Ratings and feedback mean nothing, I bought a PS3 controller from a guy with thousands of 100% positive feedback, controller was a fake
Bought iPad charger from someone with very high 100% positive feedback, also fake
You want to know how they keep their 100% positive feedback? The same way they tried to get me to reverse my negative rating by refunding me under the agreement that I could keep the item as long as I changed my feedback from negative to positive (I did not change my feedback)
eBay ratings = Nothing
You got lucky
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Kind of luck is always needed.
But Ive learned that there's always a trusted Shop where you can buy.
lladwein said:
Kind of luck is always needed.
But Ive learned that there's always a trusted Shop where you can buy.
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Yep, you can find hidden honest gems shops, but like I say, you have to sift through the 90% of fakes to find that 10% pot of gold
I'd rather pay the extra to buy from a real online shop than use eBay these days
e20140 said:
I recently purchased 3 S7 edge G375U from ebay seller "cellitems" and my experience is far from acceptable.
Only 1 out of 3 looked new. 2 out of 3 were scratched up especially on the flash and sensor lens on the back. All 3 came with the box seals broken. When I contacted them they assured me they were new and only opened for unlocking. I was thinking what? These are factory unlocked to begin with!
I started looking more closely to these phones and it turned out all them are Sprint version G375P with G375U ROM installed. Although it works fine but I surely don't like being lied to.
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Click to collapse
Normally I would leave this be but this is a legitimate discussion Im goin to move this thread so more can see and read
Thread moved to general and discussion
*Detection* said:
Yep, you can find hidden honest gems shops, but like I say, you have to sift through the 90% of fakes to find that 10% pot of gold
I'd rather pay the extra to buy from a real online shop than use eBay these days
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For my personal use, I ended up buying it from Bestbuy. Even Items directly from China operated store was good. Got one of those Lenovo's fastest tablet for cheap!
Recent experience of buying new phone on eBay (all local USA sellers) is horrible. Aside from S7 edge, I bought a LG G5 in the summer and ended up returning them all, 5 times total. Again, the phone was installed with unofficial ROMs.
I would like to add, buying from individual ebay sellers (not one with a store) is mostly safe.
I would like to add never buy parts from FixEZ on ebay as they claim oem quality And most def is not...
I bought a lcd and frame assembly from them and its made of reg glass not gorilla and there cust service rep cussed me out when I sent the screen shots of the website as he told me they never claimed oem.
Which they most def did...
The screen cracked in my pocket when i sat down just from the pressure in a front pocket of fairly baggy pants might i add
This was for a LG G4
There is one advantage to there being so many fakes on eBay, so long as the seller advertises them as genuine, and they are not, you can usually get a full refund along with them letting you keep the item if you complain they are breaking eBays Ts&Cs by false advertising
They'll usually try to get you to accept 50% refund & keep the item, but if you push them and tell them you want them to send you a pre-pay box to return the item for full refund & will contact eBay about their false advert, 90% of the time they refund in full and you get an automated message from eBay saying you do not need to do anything else nor return the item
And tbh, I feel no sorrow for them losing any money considering they know they're scamming so many people with fakes
*Detection* said:
Yep, you can find hidden honest gems shops, but like I say, you have to sift through the 90% of fakes to find that 10% pot of gold
I'd rather pay the extra to buy from a real online shop than use eBay these days
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Does factory sealed mean anything when buying on ebay ? Or is there a workaround for that too ? like fake seals or stickers
boydsc331 said:
Does factory sealed mean anything when buying on ebay ? Or is there a workaround for that too ? like fake seals or stickers
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Everything is possible on eBay, easy enough to buy shrink-wrap and claim it is factory sealed
Stickers have often been faked
Firmware on the phone has been faked
Model number on the back of the actual phone has been faked
Model number on the box has been faked / wrong box used
Buy new if you want 100% guarantee it is what you are buying, or make sure you have a good and sure way of being refunded if you still go the eBay route
ok so I went the ebay route. I found an individual seller, not one of those cell phone stores. I got 2 of the 930FD for $460 each. Not a great price but not too bad I thought. They were factory sealed and brand new. Thankyou all for the tips and suggestions.