Samsung S8 Pre-order Deal - VR, 256G SD and Headphone - Samsung Galaxy S8 Questions and Answers

When I preordered by Samsung S8, I was told by ATT salesperson that I could get the VR for free and for $99, I could get 256G SD and Headphones. He also said that I had to wait for my phone to come in the mail before I could submit the request. So I received my phone on the 21st and tried to purchase the headphones and SD cards on the 21st. Here is what I got from Samsung Customer Support:
"The premium "Fully Immersive" bundle that included the AKG headphones and MicroSD card for an extra $99, has SOLD OUT and is no longer available for selection in the promo site. Due to high interest, we have sold out of the $99 fully immersive VR experience. "​
How could they be sold out within hours of the first day?!?! Is this a classic bait switch? This was one of the primary reasons I pre-order the S8. This seems very wrong to me.

You were misinformed. The $99 'Fully Immersive' bundle was available for those that did the pre-order between 3/30 - 4/20. Heck the 'free' items (VR + controller) was also only supposed to be available to those that pre-ordered it. Not those that purchased it on day it came out. Very sorry.
BTW, there are at least 5 other threads covering this very same thing. I mistakenly started one of my own.
Edit: Disregard my ramblings - you DID preorder. I received my phone on the 19th, and that same day I did the order of the $99 bundle. I didn't get to pay anything until the 21st however. Just haven't received it or tracking info yet. I read on another thread that someone spoke with Samsung and that while we're going to be getting the items, they've run out and no ETA on when they'll be shipping out to us that were able to pay. Either way, sucks.

senor360 said:
You were misinformed. The $99 'Fully Immersive' bundle was available for those that did the pre-order between 3/30 - 4/20. Heck the 'free' items (VR + controller) was also only supposed to be available to those that pre-ordered it. Not those that purchased it on day it came out. Very sorry.
BTW, there are at least 5 other threads covering this very same thing. I mistakenly started one of my own.
Edit: Disregard my ramblings - you DID preorder. I received my phone on the 19th, and that same day I did the order of the $99 bundle. I didn't get to pay anything until the 21st however. Just haven't received it or tracking info yet. I read on another thread that someone spoke with Samsung and that while we're going to be getting the items, they've run out and no ETA on when they'll be shipping out to us that were able to pay. Either way, sucks.
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I did preorder it between 3/30 and 4/20!!

Related

BestBuy not shipping until the 17th :(

Contacted BestBuy today in regards to shipping the Galaxy Tab 10.1
They are not shipping the unit until the 17th, therefore I probably won't get it until the 20th or later.
I'm seriously thinking of canceling my order and just going to BestBuy to get it at my local store on the 17th. Hate to pay for shipping and get it later than expected.
are you sure it's even going to be in stores on the 17th? it is not even in the weekly ad
vanitymustdie said:
are you sure it's even going to be in stores on the 17th? it is not even in the weekly ad
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That is the national release date...
Since they were able to launch it at the one store in NY on the 8th, I was hoping they would have it setup so that those of us who pre-ordered would have it on the 17th. It would be a let down to see people going to Best Buy on the 17th & posting on the forums how great the device is, while those of us who pre-ordered are at home still waiting a few days for it to arrive.
cdf3 said:
It would be a let down to see people going to Best Buy on the 17th & posting on the forums how great the device is, while those of us who pre-ordered are at home still waiting a few days for it to arrive.
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Isn't that always the case for pre-ordering unless the item is hot and will sell out in stores instantly? My experience with pre-ordering is sometimes you get it early but most times you get it later than expected.
I don't think GTab is that hot.
cdf3 said:
Contacted BestBuy today in regards to shipping the Galaxy Tab 10.1
They are not shipping the unit until the 17th, therefore I probably won't get it until the 20th or later.
I'm seriously thinking of canceling my order and just going to BestBuy to get it at my local store on the 17th. Hate to pay for shipping and get it later than expected.
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Don't even waist your time with Best Buy. I ordered mine off of Amazon and it has a delivery estimate of June 21st. Plus you don't have to pay shipping or sales tax. save yourself $42, plus amazon has a way better and easier return policy.
http://www.amazon.com/gp/product/B00519RWI8/ref=ox_ya_os_product
Definitely think I will be canceling my best buy order. Happy to not have to give them my business now.
Does anyone know local / national retailers who will be selling at midnight?
DensoYamaha41 said:
Don't even waist your time with Best Buy. I ordered mine off of Amazon and it has a delivery estimate of June 21st. Plus you don't have to pay shipping or sales tax. save yourself $42, plus amazon has a way better and easier return policy.
http://www.amazon.com/gp/product/B00519RWI8/ref=ox_ya_os_product
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Amazon sounds like a much better deal. I would definitely go that route, but I have BestBuy gift cards tied to my order. So I will have to stick with BestBuy. Otherwise I would go through Amazon.
is it too late in the game for a pre-order?
what are my chances of strolling into a BB store on friday morning (within 10 minutes of them opening their store) and snagging a tab?
more importantly, what is BB's return policy?
I'm torn between this and the ipad2 for my dad and need to make a decision within 5 days since I have to send it overseas with a relative.
does BB charge a restocking fee for galaxy?
I already have an ipad2 so I know it's behavior.
my reason to buy the tab for my dad is so that it's easy for him to sync his media between his home and office PC's, updated gmail and youtube client, ability to play xvid and avi files and the ability to drag and drop files from ANY pc to the tablet (he's not going to go for that apple iTunes sync with 1 pc crap though there are ways around it...)
When I returned my ipad 2, they didn't give me a refund. They said that they could only give me a gift card with the amount of my purchase. The ipad 2 was also un-opened. I'm using the gift card balance to purchase the Tab 10.1
gordita said:
is it too late in the game for a pre-order?
what are my chances of strolling into a BB store on friday morning (within 10 minutes of them opening their store) and snagging a tab?
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99.9-100%.
Seriously, folks. Just because you are excited about this device (as am I) doesn't mean its a line-up-at-door-at-3am blockbuster product. Demand for the 10.1 Tab will be good, but not sell-out good. The only thing that would make a retail outlet sell out would be low supply, which is unlikely since the production device went final weeks and weeks ago.
If the order status still says "In Process" by Wednesday, I will cancel & just grab one at the store on Friday.
Just ordered mine off of Amazon...$499 + $3.99 one day shipping. Best part is saving $50 on tax. I got my email receipt and it says estimated delivery is 20th but hopefully it ships on 17th, Amazon has shipped things earlier before.
Berner said:
99.9-100%.
Seriously, folks. Just because you are excited about this device (as am I) doesn't mean its a line-up-at-door-at-3am blockbuster product. Demand for the 10.1 Tab will be good, but not sell-out good. The only thing that would make a retail outlet sell out would be low supply, which is unlikely since the production device went final weeks and weeks ago.
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I'm not as optimistic. I worry the national launch was delayed from the 8th to 17th because of supply issues. And look at the ASUS Transformer, it's still hard to find in stock over a month after launch.
Samsung is making this tablet super thin and using a new Super PLS display, manufacturing issues could be a concern.
Only way this is going to sell out is if there are like three in the store, which i think might be the case
relax folks, look what happened to launching in NY. its only one store and there still left over after 24hrs.. this is national launching and i bet you have a lot of BB around you
Yeah, I don't think this will be on high demand... There is more Honeycomb tablets to choose from.
FYI
I returned my ipad 2 at bestbuy and got my money back on my card. Full refund. They do give you a 14 day return policy, I think.
foethalove said:
Just ordered mine off of Amazon...$499 + $3.99 one day shipping. Best part is saving $50 on tax. I got my email receipt and it says estimated delivery is 20th but hopefully it ships on 17th, Amazon has shipped things earlier before.
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Right, I canceled my order at BB and got it at amazon. The 16GB was $540, estimated delivery after the 21st, with amazon I got the 32GB at $604, with one day shipping (I couldn't resist), estimated delivery the 20th!
Folks, I am dreaming it at night!!!
gordita said:
is it too late in the game for a pre-order?
what are my chances of strolling into a BB store on friday morning (within 10 minutes of them opening their store) and snagging a tab?
more importantly, what is BB's return policy?
does BB charge a restocking fee for galaxy?
I already have an ipad2 so I know it's behavior.
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BB has a 14 day return window for in-store purchases (not sure about online purchases). No restocking fee, and really no questions asked when I returned my XOOM, waiting for the Samsung device.
I do like Amazon return policy, but really no where near as easy as driving down to BB with the device in-hand and exchanging with a human being. No return label and carrier pick-ups to deal with.
zaures said:
Only way this is going to sell out is if there are like three in the store, which i think might be the case
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You think the Galaxy Tab 10.1 is going to be less popular than the ASUS Transformer?

How of us pre-ordered with Best Buy and got backordered?

How many of us pre-ordered with Best Buy and got back ordered? I ordered a 32g White on the 8th.
I pre-ordered from BB as soon as it was available (32GB W). Got an email notice yesterday the device has shipped (from OH). This morning the device is in Buffalo.
Due to arrive on Tuesday, per UPS tracking.
Same thing. Shipped from OH and coming on Wednesday. If my preorder back from the 8th went to back order status I would go find a store that has the model you want and talk to the store manager. That's not right (don't care what or how it happened) thats not good customer service and last time I checked the majority of the US economy is what?.......a service economy.
bummed
Now I am bummed I found them at a Best Buy close to me and I called to have it transferred to store so I can get it now but now it says order being fulfilled now and they cannot transfer now. They said I should get it Thursday or Friday so much for pre-order.
it's ridiculous how pre-order is to be shipped after the retail store have it in stock. i've always thought pre-order is to be shipped out so that the buyer would have it on the same day it's available to consumers.
cancelled pre-order, pick 1 up this morning. i'd be surprise if they sell much @ my local best buy, no ads or any indication they have it in stock. no display unit. most reps don't know they have it other than mobile department reps.
Gosh, that really sucks guys. I pre-ordered mine on Amazon, got annoyed with the delayed shipping (and decided to upgrade to a larger capacity), and ended up walking into my local Best Buy and picking one up.
Why can't these companies do a pre-order right. It shouldn't be that hard. You don't even have to guess at the demand! There is no reason that I should have been able to walk into the store and buy one when you guys are stilling waiting to receive your pre-order.
Yup.
There's just no reason to pre-order these things. You know there won't be a stampede to get them and the pre-orders are always handled in some funky manner.
Either do it the Apple way where pre-orders are literally delivered to peoples' doors the day the product is released or at least make it so that people can pick up their device in-store on that date.
Pre-order actually worked out OK for me. My local BB, while it had >60 of these devices on 17th, 100% of them were 16GB devices - I want a 32GB device. Who know when this BB store will get 32GB in inventory?
I'll have my device on Tuesday - soon enough, I suppose.
At least you had the option / appearance of a preorder... My two closest stores didn't do them. They did tell me they had a 32GB physically in hand today so I drove 35 miles only to find out they won't get them til tuesday... Hopefully.
Spent an hour today getting F'd in the A by BB. Nice letter heading to corporate today after talking with 2 douche managers. Tips? Ideas?
Bukem75 said:
At least you had the option / appearance of a preorder... My two closest stores didn't do them. They did tell me they had a 32GB physically in hand today so I drove 35 miles only to find out they won't get them til tuesday... Hopefully.
Spent an hour today getting F'd in the A by BB. Nice letter heading to corporate today after talking with 2 douche managers. Tips? Ideas?
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Here are a few that could help them:
-Ship preorders early so they arrive on Launch Day. If not possible due to various reasons, clearly indicate that on the preorder information.
-Allow people that preordered and are on backorder to pickup their preordered model in the store.
-Dont wait until customer opinion surveys reach rock bottom before attempting to fix the problem. High end electronics retailing should equal good customer service. I dont care that you might only have 5-10% margin, to the customer they are still paying on average more than other items.
- Have an equal or slighly smaller quantity of device accessories along with the tablet.
Dang I am so jealous I am still waiting for my pre-order. Thursday is suppose to be my day.
I pre ordered on the 8th. When I found out they wouldn't start shipping them out until the 17th, I canceled my order. I ended up going to my local BestBuy on the 17th to pick one up.
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I walked in a got one no problems lol cancel it and go in to the store
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Carphonewarehouse pre order - Free Tab

Placed my order from carphonewarehouse to get the free Galaxy Tab 10.1 but still not got confirmation email.
Has anyone else ordered from carphonewarehouse got emails from them?
I ordered from them early this morning and the confirmation email took 4 hours or so to arrive.
No mention of the free tab in the confirmation though.
They have changed the deal now to a memory card, however when you buy it didn't add the tab and it doesn't add the memory card to the basket so hard to determine how it works.
thanks, just have to wait then i guess
I pre-ordered about 9.50pm last night, got confirmation of pre-order at 10.01 this morning - no confirmation on pre-order. Managed to get through on the phone and they said they didn't know if it was an order that qualified. Crazy! Would be interested to hear if anyone gets confirmation of the free Tab from CPW.
Dear Customer
Thank you for ordering from Carphone Warehouse.
Your transaction number:
Your item has been pre-ordered.
If a payment was required, this has been taken to secure your order.
Your delivery includes the following free gifts:
A Zagg InvisibleSHIELD and a Carphone Warehouse in-car mobile charger with Micro USB connector.
If you’re one of our first 1,000 customers to make a pre order, you’re entitled to a FREE Samsung Galaxy tablet! For terms and conditions, click here.
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I have the same:
If you have ordered a new contract, your delivery includes the following free gifts:
A Zagg InvisibleSHIELD and a Carphone Warehouse in-car mobile charger with Micro USB connector.
If you’re one of our first 1,000 customers to make a pre order, you’re entitled to a FREE Samsung Galaxy tablet! For terms and conditions, click here.
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I ordered around 9.50pm last night and only got 2nd confirmation email this morning around 11am.
There was mention on both Facebook and Twitter that if you ordered last night then it's more than likely you've gotten the free tab.
Apparently, there will be a separate confirmation email that you got a tab being sent out but according to different sources they range from sometime today to within the next 7 days.
Also, there are conflicting reports but some people over at HUKD ordered this morning around 9-10am said they have had some sort of confirmation over the phone...
Presumably this is for new orders rather than upgrades?
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CPW just called to offer me the SGS 3 for £499.95 on pre-order and will be able to pick it up in store on release. I've not sprung for it yet as I'm waiting to see if O2 will do a smashing deal like they did with the SGS 2 on PayG for £399.00. Maybe I'll call CPW back later and pre-order, just need to think about this a bit.
The Sony Hayabusa is looking tempting but I need a phone with MicroSD slot and so far only the SGS 3 offers this option.
clarkgable said:
Presumably this is for new orders rather than upgrades?
Sent from my GT-I9100 using XDA
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yeah, there wasn't any mention about upgrades unfortunately.
---------- Post added at 03:20 PM ---------- Previous post was at 03:18 PM ----------
Intratech said:
CPW just called to offer me the SGS 3 for £499.95 on pre-order and will be able to pick it up in store on release. I've not sprung for it yet as I'm waiting to see if O2 will do a smashing deal like they did with the SGS 2 on PayG for £399.00. Maybe I'll call CPW back later and pre-order, just need to think about this a bit.
The Sony Hayabusa is looking tempting but I need a phone with MicroSD slot and so far only the SGS 3 offers this option.
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Clove are selling it for 549.99 but Amazon and Play are advertising it for £499.99
5p saving would be great! I would need it the way Dave "We are all in this together" Cameron is going about raping the working class so his rich pals can get richer.
Intratech said:
Dave "We are all in this together" Cameron is going about raping the working class so his rich pals can get richer.
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yeah, I totally agree with you there!!
Also, if O2 did offer the S3 for 399 like they did with the S2 last year I would be all over it!!
I just noticed this, if you phone CPW on 0870 0870870 and select option 2, the automated message says that if you had ordered a S3 with the free Samsung Tab offer before 10:30am today then you do not need to speak to an advisor and we will be contacting you shortly...
I ordered it last night, woke up to an email saying my order was cancelled. No idea why, they couldn't even tell me when I phoned up.
So I assumed it might be something to do with the credit check even though there is no reason it should have failed, I got my dad to place the order for me instead, got an email just through now saying it has been cancelled.
Haven't got a clue what is going on but the Tablet is out of the question now for me even though both those orders were before 10:30 this morning. I did speak to an advisor though who read out what they have been told which was that they will get in touch with you if you are getting the tablet, but couldn't say when as they don't even know themselves.
Just got this SMS:
Congratulations, you are one of the lucky 1,000 who will receive a FREE Samsung Galaxy Tab tablet and accessory bundle just for pre-ordering your Samsung Galaxy S III smartphone at Carphone Warehouse! Stay tuned for updates on your delivery. To stop MSGS text stop to 80091
Just got a text too, got a free tab
Bazarly the second order I placed through Phones4u had "problems" and was cancelled!
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Just got my text so very happy about that. Ordered my S3 just before midnight yesterday. I only checked the CW site to see what deals they were doing. Never knew about the tab offer until then. Contract on my original Galaxy S comes to an end next month so it was a no brainer to sign for a new contract and the chance to get a tab thrown in. Will cancel my old contract next month.
Mad at cpw right now. No text yet. Order placed at 9.50 last night, confirmed at 10.01 this morning. Such a rubbish website too.. no order tracking (that I can see) and no easy way to make contact by email and difficult to get through to a human on the phone. Rubbish.
Tomorrow I call Abbey at CPW and will be reserving the S3.
Mark up another confirmation text here
prawnballs said:
Mad at cpw right now. No text yet. Order placed at 9.50 last night, confirmed at 10.01 this morning. Such a rubbish website too.. no order tracking (that I can see) and no easy way to make contact by email and difficult to get through to a human on the phone. Rubbish.
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Pretty sure if you ordered at 9.50 last night and got the order confirmed email at 10.01 this morning that you will get a tab. I assume you got the email that said "If you’re one of our first 1,000 customers to make a pre order, you’re entitled to a FREE Samsung Galaxy tablet!" ?
I think it's just taking time for the texts to get out to everyone.
Hope you get your tab
ordered mine online at 11:00am today. then called CPW to ask if i had got a free tab, the guy i spoke to said if the advert was still up when i finished the order then i would get one as the website was set to auto revert to the sd card deal as soon as all the tabs had gone. i think i must have got in just in time.
2 hrs later i got the sms confirmation

Best Buy order arrival notices

Lets start a thread for those of use who preordered through Best Buy (regrettably) and post when we preordered, color, location and when we received our notices that our device is ready for pick up.
PS. I got BB to tell me what position in line I am for my preorder, the customer service rep I spoke with talked with the store that I preordered from and she said I was either #4 or #6, she couldn't remember which one it was.
Obviously I haven't received mine yet but will post on here the second I do.
Oct 3rd
Menomonee Falls, WI
White
I preordered 10/15, black N4, Maryland. TBD when I receive the notification. But I called last night and she said mine is in the system and will be ready in store the 22nd. Although she said most likely it will processed the 22nd and than ready for pickup the next morning. My main concern was since I preorderd so late, would that effect when I could get my phone. Seems it won't be an issue. I did enroll in text message notifications too. I'm ready!
Wow, that is good news for you. Hopefully it is true.
I'm going to call my store this morning when they open and see if they have any new information. I need to ask about my email address I gave them too because I never received a confirmation email from when I ordered my phone which is weird because my wife did get a message.
Yeah I know. I never knew if when you had preordered mattered or not but seems not. I'm going to call again today to verify. Is your wife the primary line? I didn't get the confirmation either but realized my father is still the primary on our family plan so he received it. So that's why I told the women I spoke to to sign up me up for text alerts which will keep me updated on the status of my order.
tu3218 said:
Yeah I know. I never knew if when you had preordered mattered or not but seems not. I'm going to call again today to verify. Is your wife the primary line? I didn't get the confirmation either but realized my father is still the primary on our family plan so he received it. So that's why I told the women I spoke to to sign up me up for text alerts which will keep me updated on the status of my order.
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No we both actually don't have service with Verizon yet. The plan was, when I received the phone to switch to Verizon.
Still got my fingers crossed that I will have it this week still but who knows....
Oct. 1 Black
Best buy
Westminister, CA
Will let you guys know when I get a notice
Local best buy knows nothing. They say they don't have inventory yet but they receive weekly shipments on thursday and it might (or might not) be on the truck. They have no clue what position I am on the wait list; they have no clue if they have an allotment. They have no clue when they will make the phone available if they do receive it. In fact calling the person I spoke to ... would be a good description.
I called my Best Buy last week and the guy told me I would be able to pick it up on the 24th. When I preordered the lady told me I would get an email the night before it's available. So I'm not expecting to hear anything until Thursday night.
I ordered the black one.
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jake21 said:
Local best buy knows nothing. They say they don't have inventory yet but they receive weekly shipments on thursday and it might (or might not) be on the truck. They have no clue what position I am on the wait list; they have no clue if they have an allotment. They have no clue when they will make the phone available if they do receive it. In fact calling the person I spoke to ... would be a good description.
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I'm kicking myself for switching my preorder to Best Buy. They still haven't sent a notification on a Sprint Note 4 a family member ordered.
If I find out I have to wait til 10/31, I'll be livid because I can't switch back to ordering it from Amazon. Also I need to purchase it through preorder to get that rebate--I'm paying full price for the phone.
This really is the worst handled launch of a phone.
I worked for Best Buy on and off over the years in their Mobile dept. The way it works is the district warehouse sends a predetermined number of product to each store based on sales rank for various products - regardless of the number of pre-orders the store may have received. For example, I pre-ordered a Black N4 from my local best buy the other day, and talking to my former co-worker she looked up the number of black N4s assigned to be delivered to our store. RSS showed 11 were ordered for our store, though the system does not say when they will arrive, or if they will all arrive at once. Best Buy employees have no ability to look up pre-order quantities so you cannot tell if of the 11 expected to the store one will be allotted to you. Pre-orders are filled in order of receipt, so the earlier you were to pre-order the more likely it is you'll get one the day/day after they receive them. Best Buy will get a truck on thursday morning (23rd) likely having the first round of N4s on it. So thursday they will process the delivery and you'll get a notification mid to late afternoon that they have your phone (if there were enough delivered to get to your name) You shouldnt get any notifications from best buy until the store you ordered from processes their received stock and your pre-order is filled in store and is awaiting pick-up.
Hope this helps.
Just got off the phone with a sales rep at my local BB where I preordered. He said he doesn't have any new information but they are expecting to receive Verizon note 4s in on Thursday and I should check back with them then. I'm going to keep calling every day to see when they actually get some in. Also, once we know that they are starting to get them in, it wouldn't hurt to call around to the other BBs in the area to see if they maybe got more in than the store you ordered from. It may be a long shot but if a store got like 20 of them in and only had 10 preorders, the remainder will be available to be sold. In that case, you can simply go that location and have your preorder fulfilled through that store. Again, probably a long shot but at this point, I just want the damn phone asap.
I'll keep everyone posted.
Well let see... When I was in store doing my pre-order with Gift Card on my BB credit card, I was promised the 17th as discussed in prior thread(s). I never actually believed this since various Best Buys deceived me so much on my qualified trade in being a Droid X. Even the original rep had got smart with me in the store I pre-ordered and rudely swung her monitor around showing my Droid X was listed in there system as a $0 value. She was correctly corrected by both a co-worker and manager of which I further had them write my trade in model and acceptance of trade upon picking up my pre-order when it arrives on paper.
As the 17th passed with no email or notification that my Note 4 was in store, I called and finally reached a different manager. He right away told me that there was a lawsuit of some sort between Verizon and Samsung or Best Buy - he really didn't give me much information regarding that other than Verizon had just sent them a letter around the 14th demanding they would not receive shipments until the day of the 23rd and be allowed to release them then. The manager also promised me that mine would be available as of that date and that even further, they would likely actually receive the shipment on the 21st or 22nd and start sending folks like me notifications of pickup ready for the 23rd.
That is where things stand at this point with me. Gee, I wonder what to expect next...
A few weeks ago I wanted to preorder the N4 but my best buy said they were done with verizon note 4 preorders. But than a couple weeks later, on 10/15. I went back into the store and I was able to preorder a N4. My question is, if I'm preordering the phone, that should mean that's one additional N4 my best buy needs to have shipped to it's store. It makes absolutely no sense that none of us shouldn't get our PREORDERED N4 on release day. That is the whole point of doing a preorder, or else why bother. Like I said in my previous post, BBM told me a date of the 22nd being in store, which they will process it than or that night, and be ready for pick up Thursday. I hope this remains true. I know I preordered very late, but I still a preorder. My thinking is that say my best buy originally was told they were getting I don't know, say 30 Verizon N4s. Well they got confirmation they could actually receive 40 so they opened preorders back up and that's when I got mine. I'm hoping this is the case at least.
tu3218 said:
A few weeks ago I wanted to preorder the N4 but my best buy said they were done with verizon note 4 preorders. But than a couple weeks later, on 10/15. I went back into the store and I was able to preorder a N4. My question is, if I'm preordering the phone, that should mean that's one additional N4 my best buy needs to have shipped to it's store. It makes absolutely no sense that none of us shouldn't get our PREORDERED N4 on release day. That is the whole point of doing a preorder, or else why bother. Like I said in my previous post, BBM told me a date of the 22nd being in store, which they will process it than or that night, and be ready for pick up Thursday. I hope this remains true. I know I preordered very late, but I still a preorder. My thinking is that say my best buy originally was told they were getting I don't know, say 30 Verizon N4s. Well they got confirmation they could actually receive 40 so they opened preorders back up and that's when I got mine. I'm hoping this is the case at least.
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Only time will tell. Hopefully they will start receiving the devices in the next day or so and have them available to us that preordered relatively early (Oct 3rd, in my case). That would be the best case scenario, worst case scenario is they only receive a couple devices of each color and this goes on for weeks until they fulfill all of the orders.
Fingers crossed, getting pretty anxious here
tu3218 said:
A few weeks ago I wanted to preorder the N4 but my best buy said they were done with verizon note 4 preorders. But than a couple weeks later, on 10/15. I went back into the store and I was able to preorder a N4. My question is, if I'm preordering the phone, that should mean that's one additional N4 my best buy needs to have shipped to it's store. It makes absolutely no sense that none of us shouldn't get our PREORDERED N4 on release day. That is the whole point of doing a preorder, or else why bother. Like I said in my previous post, BBM told me a date of the 22nd being in store, which they will process it than or that night, and be ready for pick up Thursday. I hope this remains true. I know I preordered very late, but I still a preorder. My thinking is that say my best buy originally was told they were getting I don't know, say 30 Verizon N4s. Well they got confirmation they could actually receive 40 so they opened preorders back up and that's when I got mine. I'm hoping this is the case at least.
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Basically the Pre-order guarentees the $200 working phone trade in offer, and that if there arn't enough phones on the first truck, on tuesday (usually the next delivery day for bby) you'll have guarenteed product. Verizon store is the same way if you go in and pre-order. It's basically just a hold to prevent someone from walking in and buying the N4 once they have one available. It's supposed to reduce people calling in and coming to store asking alll the time "Do you have this phone now?"
Unfortunately bby gets what Samsung sends them, then from there they send their pre-determined shipments out to the stores based on store sales statistics, not so much on pre-order demand.
Information regarding Verizon Note 4/ Best Buy:
I hope everyone is well. I work for Samsung inside of Best Buy, and I am also awaiting a note 4 via verizon. I can tell you in OUR circumstance, all intial orders tracked through RSS were pre-orders ONLY, and not all preorders will be met. We are currently getting in only 6 (4 black, 2 white) at my location. They are "on order", and are expected in later this afternoon or early tomorrow morning. They are available FOR sale prior to the 23rd, but more than likely, Best Buy will tell you that they are not or you won't know because your e-mail doesn't go out until late tomorrow night.
They are on there way and you should be receiving e-mails no later than tomorrow evening if you were the first couple of pre-orders per color. There will be a VERY limited amount, so for those pre-ordering late, my best wishes are with you.
I just wanted to give you a straight, no bs response unlike some of the things I've read/heard/ seen dished out from BB employees.
Best of luck and I hope you all get your phones soon!
Samsung guys in best buy work for Samsung, not best buy. They don't even have access to best buy sales systems. Besides asking a mobile sales rep for the incoming quantity that is shown in RSS there would be no further information except sales guidelines for when they are allowed to actually sell the device. Best buy has to abide by Samsung / Verizon's contract as to when they will sell their phone. Same thing for PS4 Xbox etc... Sell a product prior to the agreed release date and best buy can be sued for a ton of money loose rights to sell product etc
coastieET said:
Samsung guys in best buy work for Samsung, not best buy. They don't even have access to best buy sales systems. Besides asking a mobile sales rep for the incoming quantity that is shown in RSS there would be no further information except sales guidelines for when they are allowed to actually sell the device. Best buy has to abide by Samsung / Verizon's contract as to when they will sell their phone. Same thing for PS4 Xbox etc... Sell a product prior to the agreed release date and best buy can be sued for a ton of money loose rights to sell product etc
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The interesting part is RSS has the street date listed as 10/17/14, so there is nothing prevent the sale. POS picks up the street date and will not allow sales ahead of the street date based from RSS. The only thing claiming 10/23/14 is a sheet of paper that is often wrong.
Kmclove14 said:
Information regarding Verizon Note 4/ Best Buy:
I hope everyone is well. I work for Samsung inside of Best Buy, and I am also awaiting a note 4 via verizon. I can tell you in OUR circumstance, all intial orders tracked through RSS were pre-orders ONLY, and not all preorders will be met. We are currently getting in only 6 (4 black, 2 white) at my location. They are "on order", and are expected in later this afternoon or early tomorrow morning. They are available FOR sale prior to the 23rd, but more than likely, Best Buy will tell you that they are not or you won't know because your e-mail doesn't go out until late tomorrow night.
They are on there way and you should be receiving e-mails no later than tomorrow evening if you were the first couple of pre-orders per color. There will be a VERY limited amount, so for those pre-ordering late, my best wishes are with you.
I just wanted to give you a straight, no bs response unlike some of the things I've read/heard/ seen dished out from BB employees.
Best of luck and I hope you all get your phones soon!
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Click to collapse
I was told I am number 4 or 6 (the BB rep that called me couldn't remember after contacting the store). You said that your store is only getting 6 in total. Do you think all stores are only going to get 6 in (or about that amount) or do you think that some stores may receive more/less?
I really hope I'm in the first wave of devices they receive.
coastieET said:
Samsung guys in best buy work for Samsung, not best buy. They don't even have access to best buy sales systems. Besides asking a mobile sales rep for the incoming quantity that is shown in RSS there would be no further information except sales guidelines for when they are allowed to actually sell the device. Best buy has to abide by Samsung / Verizon's contract as to when they will sell their phone. Same thing for PS4 Xbox etc... Sell a product prior to the agreed release date and best buy can be sued for a ton of money loose rights to sell product etc
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We do work for Samsung, but we have complete access to all numbers for Best Buy as well .
The release date was weeks ago in the system; they are fair game when they arrive and your name is called.

Best buy sucks

Just received a email preorder delayed its gonna shipped in 30 days,call customer support and lady told me its gonna be available MAY 15,sprint gold
Yeah same message for a VZW model. Going to try and cancel
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I just picked up my AT&T G5 this afternoon, only issue I had was them not having the free promo items in stock. "Extra battery, cradle, cable" Mine is arriving in store Thursday the 7th; I did receive my free $100 gift card though. Not an unpleasant experience surprisingly.
Picked up my Titan Sprint G5 from Best Buy this morning, the cradle kit originally back ordered has shipped today.
Verizon model titan color picked up from best buy today as well. None of the promo cradle kits were shipped to them. Apparently it's going to be shipped to my house on the 4th-5th.
Same as few above, Vz Titan, picked up no issues. Promo cradle/battery and USB Micro/C converter shipping next week.
maybe its because you ordered that it arrived to you directly and they are waiting for the "preorder" bonus, maybe try changing the order to pick up at store. i too got my g5 today for att and the bonus didnt arrived yet but they will call me when it arrives i also aplied to the lg page bonus so that i could have 2 spare batteries.
husyk said:
Picked up my Titan Sprint G5 from Best Buy this morning, the cradle kit originally back ordered has shipped today.
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which is the LG Item Code for the Cradle ?
I preordered my G5 in store at best buy and the cradle/batt didn't show up, their system wasn't even loaded for it other than it being an online item or something. They basically had to special order it in for me , then the manager had to override it to get it to me for free. Either way, no big deal, I can manage until next week without my Free extras. I'd imagine I'll only need the secondary batt on rare occasions.
they delayed mine so i went into the store and they said they had 3 on the shelf. Im like why did my instore pickup get delayed then. Oh well canceled preorder and reordered. Special ordered accessory bundle and off i went.
I didn't get a notice but I went to the store on Apr 1 and they had my phone, but no accessory bundle. I bet that's wht they're all delayed. I was able to pick mine up anyway and had the accessory bundle set up to ship to my house when available.
i went into a best buy on sat and they had 1 g5. not one person knew anything about the phone. all the staff kept saying how ugly and stupid the phone was and only bashed it. Funny they had nothing but bad things to say and not a single person had even used the phone... I have been doing much research and the intranet has much of the same. Nothing but negativity or pre-release reviews that don't give this phone any justice.
apparently no one ordered the bundle, so mine is coming in the mail as well...
wolfgart said:
which is the LG Item Code for the Cradle ?
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LG - G5 3-Piece Accessory Bundle - Multi
Model: LG G5 ACCY Bundle
SKU: 5067600
Expected Delivery April 5, 2016
Can anyone confirm a $100 BB gift card when buying for Sprint? I'll be getting the Sprint one on installment plans and have seen conflicting info on whether the $100 gift card works for Sprint.
panamaniac said:
Can anyone confirm a $100 BB gift card when buying for Sprint? I'll be getting the Sprint one on installment plans and have seen conflicting info on whether the $100 gift card works for Sprint.
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I don't see Best Buy gift card as an option:
-$100 payment with 2 year contract.
-$24/month installment payment assuming good credit.
rafal2006 said:
Just received a email preorder delayed its gonna shipped in 30 days,call customer support and lady told me its gonna be available MAY 15,sprint gold
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Received the phone today and i cant activated some crap about meid not in the system i have to take it to technicians in the store
http://forums.androidcentral.com/showthread.php?t=273927
Knew best buy pre order sucked long time ago. Sprint is getting worse and radio shack going out of business.... At the mercy of big company asses
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i think the $100 gift card is for at&t- the phone is $199 and you get a $100 gift card in the mail in a few weeks. Sprint phone is $99 at the register so no gift card.
I have at&t and purchased from best buy , it's a $100 best buy gift card that I got right away. Still havent found anything useful to buy as of yet from there.
husyk said:
I don't see Best Buy gift card as an option:
-$100 payment with 2 year contract.
-$24/month installment payment assuming good credit.
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Click to collapse
It's here. I showed this to the rep and he agreed Sprint also receives $100 gift card. I was unable to upgrade for unrelated reasons, however, so I can't confirm that he would have eventually actually given me the gift card. But he was convinced.
However, I'm doing the $150 *cash* bonus on trading in old smartphone via Sprint directly instead. For some reason they're also taking off $15/month for switching to the installments, so once I trade in the old phone it'll be like they paid me $44 over the next two years to have upgraded.

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