Database Users

Expansys Experience

I feel compelled to share my experience of dealing with Expansys UK for ordering the Galaxy S2.
Its really been a very disappointing level of service, for anyone thinking of ordering from them then bare in mind that I ordered my phone on the 8th May when it was listed as in stock. A day or two later when I checked on order tracking it reported 11 days till stock. Over the course of the last 22 days their site has listed it in stock on a number of occasions and my tracked order status has changed repeatedly. Now I understand there is stock issues on the unit but be warned that Expansys 'stock' levels are misleading. I subsequently emailed them for an update which they failed to respond too, so today I called them for an update only to be told that even though I had ordered from the UK site that my order had been transferred to Australia (where I live) and that I must call that office for an update. So despite my intention of getting it early from the UK it appears Expansys is playing games with my order. I have now decided to cancel my order as I don't want to give this company my money. Let's see if Handtec can provide better customer service! Really terrible experience with dealing with Expansys, please consider carefully if intending to hand over your money to them.

Really terrible experience with dealing with Expansys, please consider carefully if intending to hand over your money to them.
Dealt with them in the past and will again .
jje

i posted this here already:
i preordered from expansys uk 19 march. still waiting. they dont reply to emails. expected date on order has been jumping up and down. website has said instock 100+ a couple of times and has now for the past 2 days (very misleading since even if its a bug, surely it should be fixed by now?!?)
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it is so annoying - especially with so many ohers getting theres form various places (including expansys us who are supplying polish uk models or whatever it is). i chose expansys for my preorder as id had good experiences before with devices/accessories. been very dissapointed with this purchase though. website has said 100+ instock for 3 days now

im looking to pick one up tomorrow. Whats the best website to order from for Canada???
Also, not to sound like a cheap ass but there was some discount codes to enter and i cant find them anymore.
Im just very carefull with ordering stuff online. Any help is appreciated.

We bought my wife a Desire S from Expansys last month. It arrived DOA. Instead of telling us they would take care of it, we were told to send it back to them and THEY would decide if it would be replaced or sent to HTC for repairs depending on the state of the packaging.
This makes me nervous, it sounds like they would only replace it if they could resell the defective unit. The box also contained an extra unused security seal for the packaging, which is strange. Why would HTC provide you with a way to make it appear the box had never been opened?
We decided we would be better off to deal with HTC directly rather than send it back to Expansys and have them decide what would be in our best interest. 6 weeks later and it is in for a second round of repairs and my wife has yet to have a full days use of the phone.
This is why Expansys didn't get more order a couple weeks later when the SGS II came out. I'll never buy anything from them again.

this is definitely worrying. I dont think expanys is getting my cash. The thing that bugs me the most is places saying they have stock and yet it takes a month to get your phone.
Handtec looks promising. Is this phone still selling out or can i comfortably order and the phone will be in stock ??

I ordered from Expansys Canada on Friday, and so far they haven't given me a reason to not like them. My order shipped within 8 hours of me ordering, and Fedex says it will be here by 5pm today, which I kind of doubt since the status is still at "Shipping info sent to Fedex". I ordered when there was 44 In Stock.
Funnily enough though, when I look at my order status and click on the link to look at the phone, it says it's not available anymore, but the phone is there with a different link. Just thought that was odd.

can anybody confirm handtec has stock available? I checked the website and it says yes but you can never be sure...

I ordered a while ago from Clove. The day after I ordered I noticed the site said they were out of stock. I started to cancel my order to order from Handtec and then noticed they were out of stock as well. Went back to Clove to cancel my cancel request, they asked me if my order was urgent, I told them it was and they shipped it right away.. Guess they had a few in reserve. Anyway my point is Clove has been great to me, very professional and courteous even when I was wanting to cancel my order.
Sent from my GT-I9100 using XDA Premium App

I've never actually ordered from them, but every time I try to get info from them they are "not the most customer service oriented". You have to give them credit for selling to pretty much the whole world though! I'm surprised there are none in Australia yet. Taiwan's Launch date is June 1.

Just to act as a counter-weight in this thread I thought I would post my experiences with Expansys...
Pre-ordered the SGSII early and got it delivered the 5th of May. They answered all my e-mails promptly and I had no issues with payment or anything else.
Have used them a couple of times before and never had any issues then either.

I ordered one from Expansys USA on Thursday with overnight shipping and received it Friday. I paid with my Paypal account and Paypal wouldn't let me apply the coupon that is available so my charge was $25 higher than it should have been. Within 20 minutes of ordering Expansys refunded the $25 without me having to contact customer service. I was pretty impressed with their service as a first time customer.

jeremy81 said:
I ordered one from Expansys USA on Thursday with overnight shipping and received it Friday. I paid with my Paypal account and Paypal wouldn't let me apply the coupon that is available so my charge was $25 higher than it should have been. Within 20 minutes of ordering Expansys refunded the $25 without me having to contact customer service. I was pretty impressed with their service as a first time customer.
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I ordered one late Friday.. Also went for the two day shipping. Being memorial day, I hope all goes well. Now I am all nervous. I also paid with paypal..
Sent from my SAMSUNG-SGH-I997 using Tapatalk

this thread is about expansys uk. the us site sounds like it has a lot better service and evidently has devices. you cant get anything out of the uk site

Brendo said:
this thread is about expansys uk. the us site sounds like it has a lot better service and evidently has devices. you cant get anything out of the uk site
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expansysy ain that good, unless u go to their hq i believe was in manchester?

I ordered from Expansys.ca this past Tuesday night (around 11pm) and the phone was in my hands on Friday 3 days later. I had no problems with them. In fact, I gave them my wrong expiry date and someone from customer service contacted me and I was able to fix it early Wednesday morning.
Everyone will have different experiences. Especially since Expansys is worldwide. Different areas may have different issues

I can only speak from my experience with Expansys US. I had no issues what-so-ever. The communication was great, and shipping was spot on. They were everything I require in a seller. I imagine if I needed to return the device it would be the same experience.

Sent them a couple simple questions via email since ordering a SG2 on Friday. No contact since then. Horrible customer service. Sent a cancellation email for my order a couple minutes ago and I expect a full refund. I'll follow up in the morning. I understand it's a holiday weekend but this is unacceptable.

You realize their office hours are Monday-Friday 8-6pm right? Why would they respond if they are off for the weekend, especially on a holiday. You have no reason to be angry at them.

Expansys USA has been great as far as my order for the GSII went. I ordered on the 16th, shipped on the 24th and got it on 26th. No issues at all.

HTC One (3UK) orders Silver/Black

Just spoken to 3, they are sending out the Silver handset for delivery Friday, also calling customers that ordered the Black offering to swap with the Silver handset due to delays.
These delays being reported is I guess HTC showing priority to major retailers before anyone else.
Sorry for starting a new thread, just thought I'd share this where all 3 customers could see it......

Excellent news, glad i went with the silver in the end.
I did start to wonder if my order would be affected by all the delays.

Initial preorders wil be filled where possible but they won't get a large delivery until the 26th. Insider source.

Good news folks, got an email from three and my phone is ready for in store pickup tomorrow.
And due to other deals, they'll refund my £69 fee as well.

huxley309 said:
Good news folks, got an email from three and my phone is ready for in store pickup tomorrow.
And due to other deals, they'll refund my £69 fee as well.
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Give me your address, I'm coming to rob you

NiCk.JaY said:
Give me your address, I'm coming to rob you
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You'll have to get past two killer african greys first

spoke to 3 earlier around 3ish and was told still could deliver tomorrow if order before 4pm. I didn't in the end as the tarrifs were working too expensive compared to T as an existing customer.
But lucky for me I ordered sim free from P4U getting it delivered tomorrow. It's left their warehouse.

Anybody got a confirmation email from 3?
I got told twice on the phone it would arrive tomorrow but no email has arrived with a tracking number.

Yes as posted elsewhere, had an email with tracking code and a 70 quid refund of the pre order....happy days

What's the best deal you have found on 3?
Sent from my Incredible S using Tapatalk 2

I received a text too! receiving the One tmr!

So you guys went for the 32gb ? I wanted to upgrade but 3 said they dont have 64gb yet waiting for 64gb zoe takes lots of space I hear.
Sent from my GT-I9100 using xda premium

Very.co.uk showing 25th March delivery still

I ordered the One from very.co.uk today and noticed it stated delivery was before the 25th March, seems odd that apart from P4U it seems everyone is quoting the 29th!
http://www.very.co.uk/htc-one-smart...ver/1224926742.prd?browseToken=/q/htc+one/o/2

its very expensive

Very expensive. Check asda!
I guess u like the pay over 3 months? No interest? Lol... That's cause your paying £120 over STD price.
Sent from my HTC One using xda premium

Asda direct is£509 but you get free HTC case and media link
Sent from my HTC One X using xda premium

Hi all, yes it is expensive, but I get to pay over three months, plus I get 10% off as a new customer plus 7% cashback via topcashback so overall by my calculations it works out cheaper :fingers-crossed:

wizzywig27 said:
Hi all, yes it is expensive, but I get to pay over three months, plus I get 10% off as a new customer plus 7% cashback via topcashback so overall by my calculations it works out cheaper :fingers-crossed:
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I'm not sure if you noticed this or not but there's a little text there stating
"Delivery by 03/04/2013"
was it just updated recently? (0.o)

I spoke to the guys at 3 today via their sales team and they stated that they have the Silver in stock and would be delivered tomorrow should I order today the black one however isn't expected until 03/04/2013

Hello, yes that was updated this morning, my order still states the 25th, I will contact them to be sure

Asda £499
---------- Post added at 10:38 AM ---------- Previous post was at 10:34 AM ----------
I'm surprised Very are giving the 10% new customer discount off a mobile phone, they wouldn't do it for an Ipad

wizzywig27 said:
Hello, yes that was updated this morning, my order still states the 25th, I will contact them to be sure
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Mines also saying the 25th. Perhaps there are more delays

Just spoke to Very, they advised it is still expected by the 25th, although I will take that with a pinch of salt!

CreativeNerdSam said:
I spoke to the guys at 3 today via their sales team and they stated that they have the Silver in stock and would be delivered tomorrow should I order today the black one however isn't expected until 03/04/2013
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What! I ordered from 3 yesterday an they said mine will be with me on 28th this month

Mines showing delivery Monday 25th but its not dispatched.

I ordered mine through Very with the same date of the 25th. Seeing as it was cheaper to pay for over couple of months. However after calling them 4 times to find out when I was going to receive the device I was given the suppliers number to call which turned out to be Nokia Support. I have since cancelled the order with Very and taken out a contract with 3 instead. Device should be with me by the 28th. Hopefully.

FortKnox said:
I ordered mine through Very with the same date of the 25th. Seeing as it was cheaper to pay for over couple of months. However after calling them 4 times to find out when I was going to receive the device I was given the suppliers number to call which turned out to be Nokia Support. I have since cancelled the order with Very and taken out a contract with 3 instead. Device should be with me by the 28th. Hopefully.
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Hahaha! This made my day! lol I wonder what could have happened if some less knowledgeable people got that response They could have called nokia and inquired about HTC Epic fail!

Funny enough mines still showing delivery as the 25th but delivery status is 'order received by supplier' - I tried calling twice and was told that there was no update so order should be with me on the 25th. We shall see but as tomorrow is the 24th and a Sunday, I won't hold my breath.
Popped into P4U in Northampton yesterday for a look, they had it advertised as sim free for £459, asked if they had any in stock and he told me yes but not for sim only and that would be a few weeks, which is a lie as other people on here said they went to same store and bough one. Plus I want to be able to return it if build quality is pants and can't if bought in store.

wizzywig27 said:
Funny enough mines still showing delivery as the 25th but delivery status is 'order received by supplier' - I tried calling twice and was told that there was no update so order should be with me on the 25th. We shall see but as tomorrow is the 24th and a Sunday, I won't hold my breath.
Popped into P4U in Northampton yesterday for a look, they had it advertised as sim free for £459, asked if they had any in stock and he told me yes but not for sim only and that would be a few weeks, which is a lie as other people on here said they went to same store and bough one. Plus I want to be able to return it if build quality is pants and can't if bought in store.
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I also have the same order status but was told that very would be recieving the order on the 25th and I would be getting it on the 27th

wizzywig27 said:
Funny enough mines still showing delivery as the 25th but delivery status is 'order received by supplier' - I tried calling twice and was told that there was no update so order should be with me on the 25th. We shall see but as tomorrow is the 24th and a Sunday, I won't hold my breath.
Popped into P4U in Northampton yesterday for a look, they had it advertised as sim free for £459, asked if they had any in stock and he told me yes but not for sim only and that would be a few weeks, which is a lie as other people on here said they went to same store and bough one. Plus I want to be able to return it if build quality is pants and can't if bought in store.
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Interesting and annoying that different stores have different prices for sim free.
I will be in that area next Friday but by that time Asda may have shipped mine so would need to go through hassle of returning it and refund for £40 saving.

Phillmitchell said:
I also have the same order status but was told that very would be recieving the order on the 25th and I would be getting it on the 27th
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On that basis, I will be taking the day off work on Monday and if it does not arrive I will be certainly giving them a piece of my mind. I have no confidence that it will be here/there on the 25th or 27th for that matter.

People buying from Very Handtec and Asda are all in the same boat. We have no actual ides when we will get our phones.
Only places that seem to give a realistic date is Three as they delivered phones this week as advertised.

[Q] TMobile Release?

Anbody who preorderd the note 3 from T-mobile...have you received any info on shipping? the money still hasnt been taken out

kelkee said:
Anbody who preorderd the note 3 from T-mobile...have you received any info on shipping? the money still hasnt been taken out
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There's a thread going with T-Mobile pre-orders in the Q&A forums. I pre-ordered on the 18th, first date it was available. Had an estimated delivery date of the 26th which came and went. My card was just charged yesterday, thinking they will start shipping today or tomorrow. My status is still as backordered.
This whole pre-order thingy is whack, should have just waited till Wednesday and gone in to get the N3 and Gear watch same time.

kelkee said:
Anbody who preorderd the note 3 from T-mobile...have you received any info on shipping? the money still hasnt been taken out
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I pre-ordered on the 19th. My cash was held on Friday but I haven't received any shipping info. I've called in asking for the status and was told they won't ship anything until the 2nd. I'm thinking I should have just gone into the store since I ordered ground shipping and will have to wait that long now. Kinda sucks.

I feel yall...whats the damn benefit of preordering if you get it when the stores get it...hell you could save on the shipping cost...COME ON T-MOBILE

kelkee said:
I feel yall...whats the damn benefit of preordering if you get it when the stores get it...hell you could save on the shipping cost...COME ON T-MOBILE
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Now that you mentioned shipping that just made me more upset, $25 overnight shipping to get it maybe 1 or 2 days later than stores? WTF....
Also if there is a problem with the device, ordering in the store is MUCH easier because you can just walk in and swap it out. Online orders you have to ship it back to them, wait up to a week for them to look over it and hope they don't lose it (they lost my S4 for 3 weeks in their receiving warehouse) then mail you out another and you get charged $5 for a "swap" fee.
Top it off, you can't cancel the order once you pre-order it. This whole pre-order thingy stinks of BS. T-Mobile rep said to wait for it to ship (whenever that will be) then wait for the UPS man and refuse delivery, that's the ONLY way to cancel it. You'll lose your shipping charges too. Nice eh?
I forgive them though, they did get my LG G2 delivered to me 2 weeks before the store release date. =)

I had to order mine online to quality for my promotion (10% off service and $50 account credit). It also claims I'll have 2-4 days to wait for it (free shipping, no expedited option was available). I'm willing to be patient to save $218 over the course of two years, though

kelkee said:
Anbody who preorderd the note 3 from T-mobile...have you received any info on shipping? the money still hasnt been taken out
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Here's 40 pages worth of answers:
http://forum.xda-developers.com/showthread.php?t=2439759

Went to the closest T-Mobile store yesterday. They will start selling them tomorrow. They will only get 8. The sales rep said I should be there as early as possible. I will have it first thing in the morning.
Sent from my Nexus 7 using XDA Premium 4 mobile app

dkb218 said:
Went to the closest T-Mobile store yesterday. They will start selling them tomorrow. They will only get 8. The sales rep said I should be there as early as possible. I will have it first thing in the morning.
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I called 5 stores and visited one in person on Monday. All the stores have them in stock and go on sale Wednesday. I didn't hear anything about low stock from any of them. Most likely the rep just wants to get you in there asap to get a commission, lol. I had one rep badger me to sign up with service now, then come back and buy the phone on Wed, lol.

aimfire72 said:
I called 5 stores and visited one in person on Monday. All the stores have them in stock and go on sale Wednesday. I didn't hear anything about low stock from any of them. Most likely the rep just wants to get you in there asap to get a commission, lol. I had one rep badger me to sign up with service now, then come back and buy the phone on Wed, lol.
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I'm in SC and will also pick my note 3 up tomorrow around 10am we they open. And my area has 2 locations each with only 8-10 black in stock.
Tmobile Note 2 ♡°♡ Unlock At&T Mega 6.3

I was also planning to pick it up in store, because the preorder didn't really seem to have any advantage to it.
I did some calling around, and it does seem that each store isn't getting too many units. My local retailer is
about 10 minutes away (running), and it opens at 10 AM. I'm also actually a college student, and I have a calc. lecture
until 9:50... I'm really tempted to leave class 20 minutes early. haha. Is it worth it?

The T-Mo Corp Store I work in as a RSA got 15 of the black only. We do not have a Demo phone to show customers. I will be buying my phone tonight before I leave the store. Most of the stores that I talk to got under 15 some got demos some did not. My store has never sold out of a Galaxy phone on day one.

Prod1702 said:
The T-Mo Corp Store I work in as a RSA got 15 of the black only. We do not have a Demo phone to show customers. I will be buying my phone tonight before I leave the store. Most of the stores that I talk to got under 15 some got demos some did not. My store has never sold out of a Galaxy phone on day one.
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Same here at my local stores nether received demo phones because even though I planned to get it I wanted to check it out first o well...
Tmobile Note 2 ♡°♡ Unlock At&T Mega 6.3

3 hour count down. Stopped by the T-Mobile store again yesterday. They have 8 black and 5 white in stock. The rep said he doesn't think it will sell out early. Still I start work at 9:30 and I'll be there at 8:30.
Sent from my Nexus 7 using XDA Premium 4 mobile app

I pre-ordered on Sept 18, it is shipping today. The tracking number says it is in Kentucky. Whoo hooo!
G2 using Slim Bean

Well I have had mine since 1034am and so far I'm not liking it as much as the mega 6.3. It's basically the same size as the note 2 the no big difference there. There is auto correct while typing. It is rooted however the system is keeping certain root apps from working, such as wifi trevE mod which I still haven't figured out. Anyone that has a work around on the wifi trevE mod please by all means help me out with a link & screen shot of the settings. Thanks in advance.
*Note 3 n900t ♡○♡ Mega 6.3 sgh-i527*

T mobile nexus 6 cheaper for cyber monday

I have a blue 64gb on backorder called customer care and have them credit me due to the phone has not shipped and the price has been reduced. I don't know if this breaks any forum riles I just wanted to make anyone who has their phone still in backorder to check this out. I made sure enough get the csr name and ID number.
Sent from my SM-N900T using XDA Free mobile app

I didn't have the same luck. The CSR I spoke with said that she didn't have a way to credit me (64GB ordered on 11/24). Maybe it's because mine is new service and I don't have an account yet? She said that I'd have to do a new order on the web and then refuse the shipment of the first order. She also said that the 64GB is backordered with no information on when they would be available.

So for the people that ordered the 64gb version in-store on 11/19, are we screwed? Or is there some way to get credit for this? I see it says web-only orders but I still don't even have the phone yet and opted to pay in full for a new account/line.

I ordered mine in store last night? What's the new price? I got a 64 gig also.
Sent from my Nexus 5 using XDA Free mobile app

Just called tmobile..I mentioned sale and they said I could cancel and reorder...then I mentioned I'm using Jump! was put on hold and they are crediting the eip on the nexus 6 in 2 weeks. CSR seemed to think I'd have the phone by Dec 15 to apply the credit so we shall see...
I ordered on the 19th for what its worth...makes the 64gb basically the same as the 32gb was initially... I'll take that and wait for my whale.

donnyp1 said:
i ordered mine in store last night? What's the new price? I got a 64 gig also.
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$48 cheaper:
32gb: $601.99
64gb: $651.99

ericsignals said:
Just called tmobile..I mentioned sale and they said I could cancel and reorder...then I mentioned I'm using Jump! was put on hold and they are crediting the eip on the nexus 6 in 2 weeks. CSR seemed to think I'd have the phone by Dec 15 to apply the credit so we shall see...
I ordered on the 19th for what its worth...
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Is the phone on backorder or has it shipped?
Mine should be out for delivery to my house today, but I still haven't paid for it yet.

Excellent, thanks for the tip, just ordered the blue 64GB. With all the backorders, hope to get it before summer!

Yeah it seems to be only for current customers. The csr also looked at my account. This phone release has been nothing but issues. But I guess this makes it a bit better since we are getting the phone for what the 32gb cost.
Also I ordered on November 24th
Sent from my SM-N900T using XDA Free mobile app

xlemonhed1 said:
Is the phone on backorder or has it shipped?
Mine should be out for delivery to my house today, but I still haven't paid for it yet.
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Mine is on backorder [emoji24]. Although if it ships at/after christmas that's OK....should be getting cases in my stocking.
When she said December 15 I should have asked what year lol

I ordered in store last night, was told it want on back order and will be 3-5 days till I receive it
Sent from my Nexus 5 using XDA Free mobile app

I was on the phone with T-mobile for the past hour trying to deal with this, but eventually they took care of the issue.
Essentially I am a new customer - single line - switched from Verizon - paying for the 64gb Nexus 6 in full - but ordered the phone in store and paid the taxes in advance on 11/19 after specifically asking if they normally have black Friday/cyber Monday deals and being told no. I asked if there was a way to cancel my order somehow or reorder the phone with the current deal etc, because it sucks to be out $50 when I have been waiting 2-3 weeks for this damn phone being on backorder etc and still do not have the phone in hand (on top of being told that there wouldn't be any deals). They said that I would have to refuse my shipment because it's already shipped, re-order again right now and wait for the new one to get to me, and then they would refund me for the old phone so that I have saved a net $50. So then I asked what is the purpose of wasting both parties time and money when an account credit would be fine for me? They apparently didn't think of that.. and said it would be no issue lol. I'm not the type of person to go complaining to get free stuff, but this legitimately sucks because I was told by a manager that there wouldn't be any deals and I might as well just order the 64gb now while I'm already here.
Overall even though T-mobile's customer service is set up somewhat clunky, I am very impressed with everything they've helped me with so far (had to deal with them 3-4 times already in the past few weeks). Verizon would have told me to go **** myself.
Hopefully this helps anyone that's in a similar situation.

Well this blows, I got my 32gb in store on Friday and was told there was no sale planned for Monday or a would have waited...

papeshfoo said:
Well this blows, I got my 32gb in store on Friday and was told there was no sale planned for Monday or a would have waited...
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Just go back to that same store and get the price adjusted. They should be able to do it.

Too bad those people ordering today probably won't see their devices until February. Or, T-Mobile just might screw us early orders over again and ship items ordered today by x-mas. Which will make me hate it even more.

sithdroid2187 said:
Too bad those people ordering today probably won't see their devices until February. Or, T-Mobile just might screw us early orders over again and ship items ordered today by x-mas. Which will make me hate it even more.
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huh? i got mine next day after ordering. what are you talking about?

simms22 said:
huh? i got mine next day after ordering. what are you talking about?
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yup, if it was a 32gb either just returned or some new stock there is a good chance you will see it soon.

No dice here. Spoke with customer care and they transferred me to the "buyer's remorse" department. Both said the only thing I could do was cancel and reorder, but I would be placed in the back of the line for the phone. Not cool....

I just got off the phone with customer service. I ordered and received my phone the week before Thanksgiving after being told that they didn't have any deals planned. The CSR I spoke with today couldn't change the monthly charge, but did credit the $48 against EIP.

I bought mine on GPS with Discover.
It has 90day price protection.
I'll see if I can pricematch it to tmo's.